Attachment 1- SOW PACS Key Box Licenses and Maintenance.docx

Rocky Mountain Regional VA Medical Center CBOC Customer Support Program (CSP) Statement of Work PACS Key Box Licenses and Maintenance for RMR

Requirement: The Rocky Mountain Regional VA Medical Center, located at 1700 N Wheeling Street, Aurora CO 80045 requires a contract to maintain installed electronic security systems and minimize system malfunctions and downtimes at various outpatient clinic locations throughout the RMR VAMC catchment area. These locations include VISN Mountain Towers building, NCO19 – Willow Way, RMRVAMC, Alamosa Clinic, Aurora Outpatient Clinic, Burlington Telehealth Clinic, CRRC, Golden Outpatient Clinic, Jewel VA Clinic, La Junta Outpatient Clinic, Lamar Outpatient Clinic, PFC Floyd K Lindstrom VA Clinic (Colorado Springs), Pueblo Nursing Home, Pueblo Outpatient Clinic, Salida Telehealth Clinic, Union Boulevard Clinic (Colorado Springs), and Valor Point Domiciliary. Services at these locations are to include Annual Traka Key Boxes, Open Access Integration Licenses for Lenel and Milestone, Briefcam Software Support Licenses and a Time & Materials allowance. This is for a Base Year and Four (4) Option Years.

Contractor Minimum Requirements

1) Contractor must provide Annual Licensing for Traka Key Boxes

a) Includes Traka WEB Pro Plus – 1 year license – per cabinet

2) Contractor must provide Annual Lenel Open Access Integration License for Lenel and Milestone

a) Licensing in line with the SUSP-PRO-TR-4 License already established

b) Licensing will allow for qualified service techs to call support hotline with any issues or questions that may arise.

c) Licensing will cover any software upgrades, but labor will not be included in this contract

3) Contract must provide Briefcam Protect Software Licensing

a) Support plan will bring software expiration date current

b) This plan will allow for an upgrade to version 5.7.1, all labor is excluded

c) Support agreement will allow for first, second and third level support as well as online training courses

4) Annual Discretionary Funding

a) Discretionary Funding will allow for break fix repairs at the below sites

b) Service technician must be dispatched to the site to fix problem

c) Funding will be approved by VA personnel prior to service completion

Sites that will be serviced via discretionary funding:

Traka 1 Year License

Traka 1 Year License

Traka 1 Year License

Traka 1 Year License

Traka 1 Year License

Traka 1 Year License

Traka 1 Year License

Traka 1 Year License

Traka 1 Year License

Traka 1 Year License

1) HOURS OF COVERAGE

a) Normal hours of coverage are Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding the federal holidays listed as follows:

Federal Holidays:

Any other day specifically declared a National Holiday by the President of the United States

b) When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the preceding Friday is observed as a holiday by US Government Agencies.