Attachment 1 SOW Laundry and Cleaning Services 27 June 2025.pdf

STATEMENT OF WORK

FOR

LAUNDRY AND DRY CLEANING

SERVICES

AT

SHAW AFB

27 June 2025

1. DESCRIPTION OF SERVICES/GENERAL INFORMATION. The contractor shall provide all management, supervision, personnel, equipment, materials, tools, supplies, transportation, and other items necessary to perform "Laundry and Dry-Cleaning Services", including pick-up and delivery of all items to be serviced for the 23d Force Support Squadron, and authorized users stated in this Performance Work Statement (PWS) located at Shaw Air Force Base, South Carolina.

2. SPECIFIC REQUIREMENTS.

2.1. Shaw Air Force Base, South Carolina. All laundry and dry-cleaning services performed by the contractor shall meet the Government Specification (Household - and General Laundry Items) and should be processed in accordance with commercial standards.

2.2. Packing of Clean Laundry. After all items have met the pertinent cleanliness standards as listed in paragraph 1.1.2, items shall be bundled, folded, placed on hangers, tied, and/or grouped, and wrapped with clear plastic film as stated in Appendix B.

2.3. Turn Around Time. The turn-around time for LRS Individual Protective Equipment (IPE) items under this agreement is one week (1) in accordance with Appendix A, paragraph 2. This does not include the pick-up day. The pick-up day is considered a driving day not a washday.

This will enable the contractor to have one full day to launder all items.

The turn-around time for the OSS Operational Human Weapon System (OHWS) Team will be on a two-week rotation. The pick-up will be on the first Tuesday of the month and those items will be returned on the next pick-up day/drop off day, the third Tuesday of the month.

2.3.1. In the event of additional, listed items require an extended turn-around-time, the contractor must inform IPE personnel or OHWS personnel of the same.

2.4. Non-Reimbursable Repairs. All laundry serviced under this contract shall be repaired to include rips, tears open seams, holes (up to five (5) centimeters in length), broken zippers replaced, and damage caused by contractor processing. This is accomplished by using thread and materials of the same quality, color, colorfastness, and texture as that used in manufacture of the articles. Exception: Gear can NOT be repaired since this operation requires high standards as a hotel operation. The contractor shall replace all missing buttons (with buttons) of matching color and similar appearance and quality. Such repairs and replacements are performed at no additional cost to the government and called "Non-reimbursable Repairs". Both the government and contracting personnel will visually inspect all items for damage and tears. If an item is identified as unserviceable, the IPE member will remove the item from the collection. Both parties will verify all quantities at the time of pickup and drop off.

2.5. Cleaning. The contractor shall not clean items that are not listed in Appendix B-Estimated Workload Data. If non-listed items are found, they will be bagged and returned un-cleaned to the using agency or agencies. The contractor shall not be reimbursed for such items. A modification to the Laundry Contract shall be executed before the contractor is authorized to launder/process additional item(s) not listed in Appendix B.

2.6. Unsatisfactory Performance. All unsatisfactorily laundered items under this contract shall be re-cleaned and returned at no cost to the government within 48 hours after notification.

Government personnel shall separate unsatisfactory items from new laundry by placing the items in a bag and completing a separate count sheet that is marked "Re-perform" at the top. The total number of items to be re-performed per month shall not exceed twenty (20) pieces. Any additional re-performed items shall be counted as a defect and a deduction shall be made from the contractor's invoice for the total number of items re-performed, not later than the following month.

2.7. Heavily Soiled/Stained Linen. Heavily soiled/stained linen will be identified by either party and placed in a separate bag. The contractor shall re-perform any heavily soiled and/or stained items only one (1) time. IPE and OHWS personnel will determine if the linen was soiled/stained by the customer or the contractor.

2.8. Counting Items. The IPE and OHWS personnel at each location shall count the number of items to be laundered prior to pick-up. The contractor shall verify the quantity at time of pick-up and sign the Count Sheet. The signature constitutes an agreement with the government counts.

The contractor shall receive the originally signed count sheet, and the IPE and OHWS personnel shall retain a copy of the same.

2.8.1. The contractor shall record the quantity of laundered items returned in the count sheet/delivery ticket. The contractor and government personnel shall verify the quantities at the time of delivery by signing the count sheet. The contractor shall receive the originally signed count sheet and government personnel shall retain a copy of the same.

2.8.2. The contractor shall ensure the correct items and quantities are returned to the location they were picked up on the next scheduled pick-up/drop-off date.

2.9. Billing and Invoicing. The contractor shall perform all clerical and bookkeeping functions to provide accountability for billing and inventory. A copy of the invoice will be kept at IPE and OHWS for auditing purposes.

2.10. The contractor shall have adequate means of transportation to handle max loads during pick-up and delivery.

2.11. Quality Control. The contractor shall develop and maintain a quality program to ensure "Laundry & Dry cleaning Services" are performed in accordance with commercial practices. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. At a minimum, the contractor shall develop quality control procedures, addressing the areas identified in paragraph 2, Services Summary.

2.12. Quality Assurance. The government will evaluate the contractor's performance by conducting weekly inspections, the Customer Complaint system, and the contractor's quality control program.

2.13. Hours of Operation. Pick-up and delivery times of items will be accomplished on Monday through Friday 0800 to 1200 for LRS and 0800 to 1000 for OSS on normal business days, except on recognized ACC Family Day and holidays. Limited service will be required on recognized Federal holidays and Wing down days, family days. The IPE Section Chief/NCOIC and OSS OHWS Team will notify the contractor at least one business day in advance of any closure. Delays may be expected occasionally during Wing exercises, deployments, and contingencies. The contractor will not be held responsible for delays caused by these circumstances, nor will they be provided with additional compensation for such delays.

2.13.1. Holidays. All holidays are "NON-SERVICE DAYS". If the holiday falls on Tuesday, pick-up will be accomplished on Wednesday then delivered on the 3rd Tuesday of the month.

2.13.2. Holidays.

Martin Luther King Day (January) President's Day (February) Memorial Day (May) Juneteenth (June) Independence Day (4th of July) Labor Day (September) Columbus Day (October) Veteran’s Day (* November) Christmas Days (25 and 26 December) New Year's Day

2.14. Security Requirements. The contractor shall obtain the following pass and identification items for all personnel employed under this contract who require entrance to Shaw Air Force Base:

All personnel employed by the contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation.

2.15. Government Equipment. The contractor shall be responsible for safeguarding all government property provided for contractor laundering and/or dry cleaning.

3. SERVICES SUMMARY. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. The contractor shall clean all products/items odor, mold, and debris free in accordance with commercial standards at least 90% of the time.

4. APPENDIXES.

A – Authorized User and Delivery Schedules B – Estimated Workload Data

APPENDIX A

AUTHORIZED USERS AND DELIVERY SCHEDULES

1. The following are authorized users of this Laundry Service Contract. Each authorized user shall complete a count sheet. The contractor shall issue a separate delivery ticket and invoice as written in the SOW.

20th Logistics Readiness Squadron – Individual Protective Equipment Element (Mobility) 20th Operations Support Squadron – Operational Human Weapon System Team

2. The contractor shall pick up and deliver items to the listed facilities within the specified time frame and on the scheduled day(s) as follows: For LRS, pickup will be a monthly requirement on the 1st Tuesday of every month. If the pickup day falls on a holiday, pickup will proceed to the next workday. For OSS, pickup will be a bi-weekly requirement on the 1st and 3rd Tuesday of every month. If the pickup day falls on a holiday, pickup will proceed to the next workday.

Facility Designated

Location Contact Phone # Days Timeframe

LRS IPE

(Mobility)

Bldg. 1518, Warehouse

(803) 895-4505

(803) 895-4575

Every 1st Tuesday of the month

0800-1200

OSS

(OHWS

Team)

Bldg. 1605, Rm 144

(803) 895-3466 Bi- Weekly on 1st and 3rd Tuesday of the month

0800-1000

NOTE: Contractor will pick up and drop off clean and dirty laundry to and from the designated laundry area located in buildings 1518 and 1605.

APPENDIX B

ESTIMATED WORKLOAD DATA

LEGEND OF METHODS:

L = Launder (based on product manufacturer’s label of instructions) HW = Hand Wash D = Dry DC = Dry Clean F = Fold P = Press H = Placed on Hanger W = Wrap

Item Legend

Method Quantity

A3 BAGS L, D, F 200

GLOVE INSERTS L, D, F 250

JSLIST COATS L, D, F 250

JSLIST TROUSERS L, D, F 250

SLEEPING BAGS L, D, F 100

HELMET COVER L, D, F 150

PARKA L, D, F 50

TOWELS L, D, F 57

SHEETS L, D, F 54

PILLOWCASES L, D, F 26

*Estimated monthly quantity