Attachment 1-SOW - FY24 Zeiss.pdf

STATEMENT OF WORK

Zeiss Service Contract

Base Year Plus Two Option Years

1.SCOPE: Provide on-site full coverage service contract for the Government owned Zeiss Metallographic System which includes the Axio Observer Z1m metallograph serial number 3852000209, Discovery V20 stereomicroscope serial number 3920002472, power supplies, lenses /objectives, filters, cameras, computer, monitor, software, and all the other internal and external components making up the as purchased system (hereafter referenced as the

Metallographic System). This equipment is located in the Materials Lab at Anniston Army Depot, 7 Frankford

Avenue, Anniston, AL 36201-4199. The full coverage service contract shall include but not limited to the following:

Scope Changes. The contractor shall not proceed with any verbal or written change(s) to the scope of work from sources other than the Contracting Officer, who will provide changes in writing.

2. REQUIREMENTS: The prices listed shall cover the cost of all labor, documents, diagnostic equipment, tools schematics, transportation etc. necessary to perform the service listed in the scope of work above. The contractor shall be trained and experienced in operating, servicing, and maintaining the Zeiss Metallographic System.

2.1) The contractor performing the scope of work shall submit the security paperwork required for entry a minimum of ten working days before each normally scheduled service arrival date in order to obtain a non-escorted pass.

Contact the Contracting Officer for detailed requirements and instructions.

2.2) One (1) preventive maintenance visit per year; ordinary repairs and adjustments arising from normal usage of the Metallographic System; a compliance review of the system; regular repairs, adjustments, cleanings, calibration

(including measurement), and/or alignments as necessary for the proper functioning, accuracy, long-term performance and reliability of the Metallographic System. The contractor shall be thoroughly trained and knowledgeable in the operation, service, preventive maintenance, and repair of the Zeiss Metallographic System.

2.3) Emergency Repair and unscheduled corrective maintenance service calls are included. In the event of system failures requiring immediate repair, service coverage includes a targeted response time of forty-eight (48) hours for on-site labor during normal business working days.

2.4) TECHNICAL SUPPORT: Contractor shall provide unlimited telephone and email technical support. (Note:

Metallographic System may not be connected to the internet for diagnostic service.)

2.5) PARTS: Metallographic System repair parts shall be OEM parts. Non-consumable replacement parts and spare parts (including system software and/or software updates applicable to Metallographic System’s current configuration) are provided at no extra cost. Subject to product availability, the contractor shall make commercially reasonable efforts to obtain replacement parts within twenty-four (24) hours after identifying the need for replacement parts and make repairs within twenty-four (24) hours after receiving the parts.

2.6) Discounts: Request that the Contractor provide the Government with any standard discounts applicable to other or preferred customers. It is understood that it is customary to provide a) A ten-percent (10%) or greater discount for on-site applications user training and applications support (if formally requested). B) A ten-percent (10%) or greater discount for training at Zeiss microscopy labs (if formally requested). C) A ten-percent (10%) or greater discount for software modules (if formally requested). D) A ten-percent (10%) or greater discount for system relocation (if formally requested).

2.7) No work or other transaction that may incur additional cost shall be done without the approval of the

Contracting Officer. All negotiations, approval of funds, and invoicing will be conducted through the Contracting

Officer.

3. PRINCIPAL PERIOD OF MAINTENANCE (PPM): PPM shall consist of 9-1/2 hours on weekdays, Monday thru Thursday, 0700 AM - 1630 PM; and 8-1/2 hours on alternating Fridays, 0700 AM

- 1530 PM. No hours on Saturday, Sunday, or Holidays.

4. PERFORMANCE AND REVIEW:

4.1) The contractor performing the service shall be competent. The contractor shall be responsible for any damage to the equipment or accessories caused by the contractor. The equipment shall be in good working order after the service. Failure to resolve any such issues may result in restitution and nonpayment for portions of the service not rendered.

4.2) ANAD will maintain the right to review the PM, Repair, and effectiveness of the service performed by the contractor for this contract for conformance, quality and thoroughness. The contractor shall be required to perform all portions of the service to the satisfaction of ANAD. Contractor shall provide a performance test to ensure that the equipment is in proper working order after performing maintenance, calibration, and/or repair.

4.3) The contractor shall make every effort to thoroughly repair the equipment if necessary.

5. ENVIRONMENTAL: The contractor shall comply with all of the relevant and applicable local, state, and federal environmental laws and regulations. Disposal of all wastes shall be done by the proper method to comply with such laws and regulations. The contractor shall not use any Ozone depleting substances (ODS).

6. CONTRACTOR’S POINT OF CONTACT: The contractor shall provide the Government the name and telephone number of a designated POC and shall make arrangements that will enable service personnel to receive notification of service request.

7. TECHNICAL/CONTRACT LIAISON: The Contracting Officer Representative (COR) will be responsible for surveying all services of the contractor. Communications or correspondence of contract matters including invoicing shall be between the contractor and the Contracting Officer.

7.1) Travel Cost: Air fare and car rental shall be reimbursed at actual costs. All other travel expenses (mileage, parking, per diem, misc. expenses) shall be reimbursed in accordance with the Joint Travel Regulations (JTR).

Receipts must be submitted to the Contracting Officer for all travel expenses.

8. Access and General Protection/Security Policy and Procedures. This standard language is for contractor employees with an area of performance within an Army-controlled installation, facility, or area. The contractor and all associated sub-contractors’ employees shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of

Emergency Services, or Security office. The contractor workforce must comply with all personal identity verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DoD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the change clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the

Government may require changes in contractor security matters or processes.

For contractors requiring Common Access Card (CAC). Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD Federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled

NACI at the Office of Personnel Management.

For contractors that do not require CAC, but require access to a DoD facility or installation. Contractor and all associated subcontractor employees shall comply with adjudication standards and procedures using the National

Crime Information Center interstate identification Index (NCIC-III) and Terrorist Screening Database (TSDB)

(Army Directive 2014-05/AR 190-13), applicable installation, facility access and local security policies and procedures (provided by government representative), or, at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

Contractor will acquire and need to return all issued U.S. Government Common Access Cards, installation badges, and/or access passes.