Attachment 1 - SOW Endoscopy Equipment Service.pdf

STATEMENT OF WORK (SOW)

Endoscopy Equipment Service

1. Contract Title:

Service contract for Montana VA’s owned Olympus GI endoscopy equipment.

4. Scope:

A contract for VA-owned Olympus equipment is needed. A service contract is required to maintain equipment in working condition to prevent patient care interruptions. The contractor shall service GI scopes and electronic equipment located at both VA locations in the State of Montana. Eight (8) items are located at Billings, MT, and four (4) electronic equipment pieces are located at Fort Harrison, MT.

5. Specific Tasks: The requirement is for the contractor to provide repair/service as follows:

Equipment will be repaired to fully functional condition as soon as possible. In general, all repairs should be completed within 1-3 business days for minor repairs and 3-6 business days for major repairs.

Prioritized repairs, typically with 24 - 48 hour turnaround. Next-day shipping in both directions is included.

24/7 technical support: Weekdays 7:00 a.m. - 8:00 p.m.

All repairs will be performed by authorized service personnel at an authorized service center.

All parts must meet or exceed Original Equipment Manufacturer (OEM) factory specifications to maintain compatibility with systems presently in place and with future performance/reliability upgrades. Parts removed (replaced) by the Contractor become the property of the Contractor.

Completed repairs will be verified by the designated personnel before acceptance.

All equipment being repaired will be transported in appropriate protective containers or packaging, clearly labeled with the Contractor's name, address, equipment model and serial identification numbers, and Purchase Order (PO) number.

After each repair, the Contractor will provide a written service report indicating the dates of service (including date received at the repair facility and date returned to the Government), the model, serial number, and barcode/lD number of the equipment serviced, the name of the service representative, the hours worked, description of the reported problem, and the services performed and parts replaced.

All repairs will be tracked by the Contractor and tracking/repair information shall be made available to VA upon request.

Periodic and on-demand training and support Full access to preventative maintenance and educational courses Access to loaner equipment (upon request) at no extra charge for covered items;

Customer acknowledges, represents, or warrants that the relevant items will be used or have been used for “human use” only.

Service Contracts administrative support: Weekdays 8:30 a.m. - 5:30 p.m. ET The contractor will provide the customer with pre-paid and pre-printed next-day freight mailing containers to send equipment in for repair service when requested.

Loaned equipment shall remain at the VA facility until the repaired scope or equipment has been returned and the repair has been validated and accepted.

All services for this requirement must meet the Original Equipment Manufacturer's (OEM) current performance and technical specifications, Federal Regulations, and other specifications that may apply such as National Electric Code (NEC), and LifeSafety Code

(LSC).

Ensure that only FULLY Qualified field engineers and technicians who have gone through Original Equipment Manufacturer (OEM) or comparable third-party service schools perform the equipment repair.

The contractor will make repairs to the extent necessary to ensure a functional system that will efficiently serve its intended purpose.

The contractor shall notify the Contracting Officer Representative (COR) of any repairs required that are not on the contract before commencing repairs.

The contractor shall provide online repair tracking and history.

6. Performance Monitoring

Timeliness and accuracy of repairs. Biomed can provide this information when requested.

7. Security Requirements

N/A Contractor will have no access to sensitive information. All work is done off-site.

9. Other Pertinent Information or Special Considerations.

All VA-owned equipment items are manufactured by Olympus, service shall be performed at a standard that maintains the original manufacturer warranty.

10. Risk Control:

All VA-owned equipment items are manufactured by Olympus, service shall be performed at a standard that maintains the original manufacturer warranty.

11. Place of Performance.

Contractor’s repair facility, or preventive maintenance on-site at VA facility.

12. Period of Performance.

09/30/2024 – 9/29/2025

13. Point of Contact:

Name: Cory Johanson Section: Department of Surgery Address: 3687 Veterans Drive, Fort Harrison, MT 59636-9703 Phone Number: 406-447-6738 Fax Number:

E-Mail Address: cory.johanson@va.gov

End of Document