Attachment 1-SOO Unaccompanied Housing Wi-Fi.pdf

Statement of Objective (SOO) Unaccompanied Housing Fixed Wireless Internet for McConnell AFB

Solicitation Number: FA462126Q0012

Date: 04/21/2026

1.0 PURPOSE

The purpose of this acquisition is to obtain a complete, turnkey commercial Wi-Fi service for the personal use of Airmen residing in base dormitories. This initiative seeks to enhance quality of life, and retention by providing a robust, reliable internet service that supports personal communication, education, and entertainment needs.

2.0 SCOPE OR MISSION

The contractor shall provide commercial Wi-Fi solution across four (4) multi-story dormitories (See attachment 2 – Bldgs. Plans 196, 340, 342, 350) (Attachments available upon request: “196 – As-Builts" / “340 – As-Builts" / “342 – As-Builts"/ “350 – As-Builts" for materials used) for a total of 444 rooms, plus common areas. The resulting service must be entirely separate and isolated from all official government networks.

The contractor is responsible for all aspects of delivery service, including but not limited to:

• Secure provisioning of all internets backhauls (ISP circuits).

• Supply, installation, configuration, and ongoing maintenance of all necessary network infrastructure (e.g., access points, switches, routers, firewalls).

• Continuous operation and technical support for the entire service duration.

3.0 PERFORMANCE OBJECTIVES

The contractor shall design, implement, and manage a service that achieves the following mandatory performance outcomes:

Objective Number

Performance Objective Required Outcome / Standard

3.1 Network

Performance

The service must meet or exceed speed benchmarks set by the Federal Communications Commission (FCC) which is currently set to consistently deliver a minimum download speed of 100 Mbps and a minimum upload speed of 20 Mbps to each connected user device.

3.2

Network Coverage & Signal Strength

The service must provide 100% wireless signal coverage with a minimum signal strength of -50 dBm to -65 dBm throughout all living quarters, common areas, and designated public spaces within the four specified dormitories. Coverage is not required to extended to the immediate area outside of the building perimeter.

3.3 User

Capacity

The network must be engineered to simultaneously support bandwidth usage for a minimum of 28 concurrent users in building 196, 96 concurrent users in building 340, 132 concurrent users in building 342, and 188 concurrent users in building 350, enabling activities such as high-definition video streaming and online gaming without degradation of service.

Every user should always have consistent download speeds of 100 Mbps or more and an upload speed of 20 Mbps or more.

3.4 Content

Filtering

The contractor must implement and maintain a content filtering system that effectively blocks access to the following categories: Adult Themes, Adware, Illegal Downloads, P2P/File Sharing, and Web Spam. The system's effectiveness and block-lists must be auditable by the Government upon request.

3.6 Network

Availability

The contractor shall maintain a network service uptime of 97%, measured monthly. Uptime is defined as the percentage of time the service is available and meeting performance objectives. This calculation excludes pre-scheduled maintenance windows coordinated with the Government. Contractors should monitor on-site equipment, connectivity, signal quality, and capacity (24/7/365) and notify the government within (4) hours during normal duty hours if there is a degradation of access being provided along with a (2-week) notice for maintenance actions that could impact the end-user. Maintenance personnel shall be dispatched by the contractor to correct deficiencies within

(1) business day.

3.7 Network

Monitoring

Wi-Fi monitoring is required and should, at a minimum, provide network performance optimization, enhanced security and threat detection, comprehensive usage analytics and reporting, and efficient troubleshooting and management. For the interface options, there will need to be a self-service portal where residents sign in and agree to the terms and conditions and does not impact network performance. It should have unified and simple onboarding to include devices without web browsers, such as Xbox, PlayStation, and Apple TV. The network should also provide VPN encryption to prevent unauthorized access.

3.8 Cyber

Security

The Contractor shall develop a plan for cyber security threat mitigation, detection, and reporting procedures. In addition, when reporting, the Contractor must notify McConnell of any cybersecurity threat or infiltration within 1 hour of detection.

(The government point of contact will be provided after Award.)

4.0 OPERATING CONSTRAINTS

The contractor's solution must operate within the following constraints:

• 4.1 Physical and Logical Separation: The commercial Wi-Fi network and all its components must be physically and logically isolated from all government networks (e.g., NIPRNet, SIPRNet). No direct or indirect connectivity is permitted. This isolation is a critical requirement and must be verifiable and auditable.

• 4.2 Government Device Compliance: Any use of government-issued laptops and mobile devices on this commercial Wi-Fi network is at the user's own risk and must strictly comply with DoD Instruction 8420.01 regarding Wireless Local Area Networks (WLAN). The contractor's solution must include mechanisms to support this compliance and display appropriate warnings.

• 4.3 Captive Portal Requirement: A mandatory service login landing page (i.e., captive portal) must be presented to every user before gaining network access. This page must clearly display an acceptable use policy, a privacy statement, and system usage disclaimers.

• 4.4 User Choice and Opt-Out Provision: The overall installation design must allow residents the option to opt out of the contractor’s wireless service and, at their own expense, purchase internet service from a provider of their choice, subject to base installation policies and technical feasibility.

• 4.5 Spectrum Management: The contractor must conduct full coordination with the Base Spectrum Manager prior to any installation or modification to ensure frequency deconfliction and prevent interference with mission-critical systems.

• 4.6 Cybersecurity, Threat Mitigation, and OPSEC:

• 4.6.1 Cybersecurity: The Contractor shall not incorporate, use, or supply any telecommunications or video surveillance equipment, system, or service that is covered telecommunications equipment as a substantial or essential component or critical technology within any system, as defined in Section 889 of the NDAA.

• 4.6.2 OPSEC: There is no photography of the flightline or any base personnel and facility, not pertaining to their contracted work. Finally, Contractors must notify the installation of any cybersecurity threat or infiltration within 1 hour of detection.

• 4.7 Working Hours: The government is defining working hours as 0730 CST – 1630 CST Monday through Friday excluding the holidays listed below and AMC Pass Day posted annually on https://www.littlerock.af.mil

• New Year's Day (January 1)

• Birthday of Martin Luther King, Jr. (Third Monday in January)

• Washington's Birthday (Third Monday in February)

• Memorial Day (Last Monday in May)

• Juneteenth National Independence Day (June 19)

• Independence Day (July 4) https://www.littlerock.af.mil/

• Labor Day (First Monday in September)

• Columbus Day (Second Monday in October)

• Veterans Day (November 11)

• Thanksgiving Day (Fourth Thursday in November)

• Christmas Day (December 25)

• 4.8 Metrics Reporting: The contractor must submit a monthly report to the local Contracting Office on the metrics generated from the items listed below. If there

• 3.1 Network Performance

• 3.2 Network Coverage & Signal Strength

• 3.3 User Capacity

• 3.4 Content Filtering

• 3.5 Customer Support

• 3.6 Network Availability

• 3.7 Network Monitoring

• 4.4 Users Opted out

• 4.5 Spectrum management

• 4.6 Cyber Security and Threat Management

• 4.9 Physical Property Safeguards: Any physical device installed in a public space by the contractor for the purpose of establishment must have safeguards to prevent theft and tampering

5.0 PERIOD AND PLACE OF PERFORMANCE

• Period of Performance: The anticipated period of performance is a XX-month installation and a 12-month base period with four (4) 12-month option periods.

• Place of Performance: The work shall be performed within (Attachment 1) Bldg. 196 / 28 Rooms / 19,934 ft2, (Attachment 2) Bldg. 340/96 Rooms / 37,2182 ft2, (Attachment 3) Bldg. 342 / 132 Rooms / 47,430 ft2, and (Attachment 4) Bldg. 350 / 188 Rooms / 83,695 ft2 located at McConnell AFB 67221.

6.0 KEY INFORMATION FOR OFFEROR'S PROPOSAL

Offerors must include a technical approach that demonstrates how the contractor intends to meet the objectives outlined in this SOO by providing a Statement of Work(SOW). The SOW must include, at a minimum:

• A network design, architecture diagram, and equipment list.

• A site survey and installation plan with a projected timeline.

• A single strand of government owned fiber is available for use in each building.

• The offeror will provide patch cables that will be installed by the government where needed.

• An operations and maintenance plan, including a draft Service Level Agreement

(SLA).

• A plan for implementing and maintaining the required content filtering system.

• A customer support plan outlining help-desk operations.

• A clear pricing structure outlining equipment, installation / removal, and Internet service cost.

• Building to be returned to current condition after the contract ends. (i.e.: patch holes, removed unused/undesired wiring, etc.)

• Installers must coordinate with dormitory management to minimize the disturbance of building residents.

7.0 SECURITY REQUIREMENTS

All contractor employees shall always carry contractor photo identification. Contractor employees shall comply with any base security measures always implemented, to include, but not limited to, vehicle and goods searches and identification checks during times of increased security.

8.0 CONTRACTOR/EMPLOYEE BASE PASS AND IDENTIFICATION, SPECIAL CLEARANCES

AND VEHICLE ENTRY

Strict security and personnel access control is enforced at MAFB. All employees desiring access must be identity proofed and vetted. All Contractors and sub-contractors must pass a Criminal History Report Inquiry [CHRI] through National Crime Information Center [NCIC] , National Law Enforcement Telecommunication System [NLETS], state and local law enforcement databases. All documentation shall be submitted at the pre-performance conference.

The primary contractor will ensure all employees are U.S. citizens or possess proper credentials allowing them to work in the United States. The use of E-Verify is mandatory IAW E.O 12989. Identification required for identity proofing is as follows but not limited to:

a. United States Passport

b. Permanent Registration Card/Alien Registration Receipt Card [Fm I-551]

c. Foreign Passport with a temporary [I-551] stamp or temporary [Fm I-551] printed notation on machine readable immigrant visa

d. Employment authorization document that contains a photograph [Fm I-766]

e. Current /Valid REAL ID compliant Driver’s License

f. Identification card issued by federal, State or Local Government

g. Social Security Card

Employees will be identity proofed and vetted each time a pass/credential is issued.

Security Forces may conduct random screenings at any time; if, disqualifying information as prescribed in DoD, Air Force, or local directives is found, employees may denied access.

The CA will be notified of the denial. Due to mandates of 5 USC 552a (b) (3) as related to Privacy Act 1974 as amended the information can only be discussed with the employee and will not be expressed outside of law enforcement. Employees requesting to contest denial of installation access, or requesting a waiver/exception to policy must submit a written rebuttal /request to the Commander, 22 SFS/CC, through 22 SFS/S5, Attention:

Chief, Visitor and Area Access Control, 22SFS/S5P, 52802 Kansas St, Bldg. 169, McConnell

AFB KS 67221-3716

Those employees that are foreign nationals must present the (2) of aforementioned identity documents upon issue. Foreign passports with a current arrival-departure record (Form I-

94) bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, if it authorizes the alien to work for the employer. In the case of a nonimmigrant alien authorized to work for a specific employer incident to status, a foreign passport with Form I-94 or Form I-94A bearing the same name as the passport and containing an endorsement of the alien’s nonimmigrant status, as long as the endorsement has not yet expired and the proposed employment is not in conflict with any restrictions or limitations identified on the form.

Please allow an additional 5 days to process.

The contractor shall not be entitled to any compensation for delays or expenses associated with complying with the provision of this clause. Furthermore, nothing in this clause shall excuse the contractor from proceeding with the contract as required.

The application for a driver’s pass/credential if driving must be accompanied by a valid REAL ID compliant driver’s license, state vehicle registration and proof of insurance.

Contractor vehicles and equipment may be escorted during exercise operations and may be rendered immobile when not in operation by the removal of ignition keys or by other readily reversible means. All contractor vehicles are subject to search prior to entering and exiting the base and while on the base. Contract personnel are subject to random personnel and vehicle searches. If contract personnel refuse to be searched, they will be denied entry to the base. Denial of entry to personnel who refuse to be searched, or detention of personnel found to be in possession of contraband or weapons may result in loss of base driving privileges, debarment from the base, or other administrative or criminal actions.

9.0 BASE ACCESS CREDENTIALS

The Contractor shall submit a request to the Contracting Officer/Administrator, (CA) containing all mandatory information on each employee as indicated in sub-paragraph 3a.

et seq. below to 22 SFS/S-5PV via encrypted e-mail on each employee or sub-contract employee requiring access to the base. The information submitted will be reviewed and signed by personnel authorized to submit and sign as sponsors. A formatted Contractor/Vendor Access Request/Authorization Template (CVARAT) will be provided upon request for ease of information submission. We highly recommend you utilize the CVARAT. For the protection of the personal information, Registration officials provide this secure website for contractors to use, https://safe.amrdec.army.mil/safe/Welcome.aspx.

This website will allow you to create an encrypted email that can be forwarded to the Government sponsor. The following information must be submitted with each request for access (sub-paragraphs a.-v)

a. Complete name as it appears on identification (last, first, middle initial)

b. Complete address; (Street, Apt number, City, state, Zip)

c. Social Security Number https://safe.amrdec.army.mil/safe/Welcome.aspx

d. Date of Birth

e. Driver’s license or identification number & issuing authority

f. Company or vendor name

g. Company address, phone number

h. Base job phone number

i. Are you a sub-contractor or vendor?

j. Prime contractor’s name (if a sub-contractor)

k. Prime contract number

l. Sponsoring Unit

m. Authorized Point of Contact [CA/COR] rank, name and duty phone

n. Contract for or type of service

o. Location of work

p. Start and end dates

q. Days and times access is required

r. E-Verify case number (If this employee is working under Federal contract, IAW Executive Order 12989, 11 June 2008, employment eligibility has been electronically verified in E-Verify.)

s. Is the employee a U.S. citizen? [If no, the employee must provide all supporting documents. Names must match on all IDs and form(s) provided].

t. Is the individual going to be designated to sponsor passes Not applicable to Foreign Nationals)?

u. Does the individual require access to the Industrial Maintenance Complex [IMC, inside the fence line]?

v. Does the individual require Mission essential base access? [Must be listed in the 22 ARW Mission Assurance Plan]

The Government sponsor will verify the information and forward the required employee information via encrypted email to the Issuance Office, 22SFS/S5PV.officialpasses@us.af.mil. Incomplete information will result in requests not being processed and will be returned to the CA. Processing the requests will be accomplished within five business days, 10 business days for foreign nationals. Upon completion of processing, the Government sponsor will be notified by the issuing official via confirmation email with instructions for the approved employee(s) to proceed to the Contracting Identification Office at the Visitor Center, Building 169. Hours of operation for credential issuing are 0700-1545, M-F. This must be accomplished within 45 days of approval. The request must be resubmitted for processing if the credential is not issued within 45 days of notification. The applicant will be issued a Defense Biometric Identification System Access Credential (DAC) for the duration of the contract period, not mailto:22SFS.S5PV@us.af.mil to exceed 363 days. Contractors will not be able to receive passes once submitted for processing. DACs will be renewed annually after a current criminal history check has been conducted. In the event of loss or the credential is stolen the employee must report this to the Contract Administrator. The Contract Administrator will notify the Contractor I.D.

office, (316) 759-1781 during duty hours, or the 22d Security Forces Base Defense Operations Center, (316) 759-3976/3978 during non-duty hours. A new request and a Lost Badge letter must be submitted for a replacement credential by the Contract Administrator.

Contractors working longer than 30 days will be required to submit a credential request.

Temporary employees can be issued passes in 10 day increments not to exceed 30 days.

The CA and contractor should consider which is in the best interest of contract completion which request is submitted. Once again, credentials and/or passes will not be issued to personnel who are waiting for the processing. All personnel issued DACs must display their credential(s) on the front of their outermost garment, on the upper torso, while working on MAFB unless unsafe to do so while working. Paper passes must be readily available upon request by either CA or Security Forces. The ID allows movement for the issued employee to and from work sites only. Use by any persons other than the issued employee is strictly prohibited and will result in the employee(s) immediate removal from the installation along with seizure of all government-controlled IDs. Further this is punishable under multiple federal, state and local laws. The ID does not authorize entry/access to restricted areas. Contractors/vendors who need access into a restricted area must be escorted IAW all provisions in DAFI 31-101, Integrated Defense.

Credentials and associated access cards are property of the U.S. Government. The contractor and the CA are jointly responsible for ensuring that all credentials and other forms issued by MAFB are returned after completion of the contract or should an employee no longer work for the contactor/subcontractor. Failure to return all credentials may result in installation barment and or hold of final payment. Items may be returned in person at either office or by mail to 22 SFS/S5P, 52802 Kansas St, Bldg. 169, McConnell, AFB, KS 67221-3716 ATTN: Chief, Visitor & Area Access Control.

10. ANTITERRORISM AWARENESS

Contractors should be familiar with and in compliance with all local security procedures that govern their access to the base or installation. Contractors should anticipate they may have to accommodate random schedules, access and/or search requirements and changes in the local threat level. During heightened Force Protection conditions (FPCON) contractor personnel may be directed to enter the installation through designated access points and only at specified times so that they can be identified and searched.

The FPCONs are as follows:

• ALPHA, Expect Random Vehicle Checks and Increased Crime Prevention Efforts.

• BRAVO: Expect To See Closer Inspection of Vehicles and Deliveries, ID Checks, And

A Greater Presence of Guards on McConnell AFB.

• CHARLIE: Expect Rigorous Efforts to Inspect Vehicles and Facilities; You may be required to evacuate McConnell AFB, or you will not be allowed on base without escort.

• DELTA: If On-Base, follow Security Forces instructions. You may be directed to evacuate or seek shelter. If Off-Base, you may be denied access until the incident has been taken care of.

Additional security measures will delay and interrupt normal routines.

In general, contractors providing goods and services during elevated FPCONs, or in areas with mission critical personnel, equipment, and facilities should anticipate additional security and AT requirements. All contractor employees shall be offered AT Awareness training through the requesting unit’s Antiterrorism Officer (ATO) or Antiterrorism Program Manager (ATPM) as stipulated below:

Initial Training. Each contractor employee must receive a localized Antiterrorism Awareness briefing. Additionally, the CA will be provided with the Contractor/Vendor Security requirements Handbook digitally as well as approved AT Level 1 information [pamphlets] and general presentations will be provided by the government.

Documentation and tracking of training will be accomplished by the CA. Documentation will be available to 22 SFS/S5XM (Mission Assurance) for inspection upon request. It is important that all training be recorded in a method easily accessible, transportable and inclusive of the information briefed.

10.0 ELIMINATION OF USE OF CLASS I OZONE DEPLETING SUBSTANCES (ODS)

Contractors shall not:

• Provide any service or product with any specification, standard, drawing, or other document that requires the use of a Class I ODS in the test, operation, or maintenance of any system, subsystem, item, component, or process; or

• Provide any specification, standard, drawing, or other document that establishes a test, operation, or maintenance requirement that can only be met by use of a Class I ODS as part of this contract/order.

• For the purposes of Department of the Air Force policy, the following products that are pure (i.e., they meet the relevant product specification identified in AFI 32- 7086[AR2] ) are Class I ODSs:

o Halons: 1011, 1202, 1211, 1301, and 2402;

o Chlorofluorocarbons (CFCs): CFC-11, CFC-12, CFC-13, CFC-111, CFC-112, CFC-113, CFC-114, CFC-115, CFC-211, CFC-212, CFC-213, CFC-214, CFC-

215, CFC-216, and CFC-217, and the blends R-500, R-501, R-502, and R- 503; and o Carbon Tetrachloride, Methyl Chloroform, and Methyl Bromide.

11.0 HEALTH AND SAFETY ON GOVERNMENT INSTALLATIONS

In performing work under this contract on a Government installation, the contractor shall:

• Take all reasonable steps and precautions to prevent accidents and preserve the health and safety of contractor and Government personnel performing or in any way coming in contact with the performance of this contract; and o Take such additional immediate precautions as the contracting officer may reasonably require for health and safety purposes

• The contracting officer may, by written order, direct Department of the Air Force Occupational Safety and Health (AFOSH) Standards and/or health/safety standards as may be required in the performance of this contract and any adjustments resulting from such direction will be in accordance with the Changes clause of this contract.

• Any violation of these health and safety rules and requirements, unless promptly corrected as directed by the contracting officer, shall be grounds for termination of this contract in accordance with the Default clause of this contract.

http://static.e-publishing.af.mil/production/1/af_a4/publication/afi32-7086/afi32-7086.pdf http://static.e-publishing.af.mil/production/1/af_a4/publication/afi32-7086/afi32-7086.pdf https://usaf.dps.mil/sites/AFCC/AQCP/KnowledgeCenter/SitePages/DAF-Contracting-Compass/Part-23---Environment,-Sustainable-Acquisition,-and-Material-Safety.aspx?CID=dc7c8322-d1f4-42a2-9d82-62dcc05ddf79#_msocom_2