Attachment 1 - Sole Source Justification.pdf

This is a Sole Source Justification memorandum from the Department of the Air Force, Air Education and Training Command, dated 23 April 2026, addressing the requirement for a Software as a Service (SaaS) platform called Qtrac.

The justification seeks approval for sole source procurement of the Qtrac virtual queuing SaaS platform, developed and distributed by Lavi Industries, a small business headquartered in the United States. The platform is designed to reduce or eliminate physical lines and improve employee productivity by automating customer service and data collection processes for the TMO Personal Property and Passenger Travel sections. The 82d Logistics Readiness Squadron (82 LRS) conducted competitive assessments of alternative customer service technologies but determined Qtrac is the best fit for their specific user base. Market research indicates no alternative vendors can supply or replicate the Qtrac system or its required functionality. Sister LRS squadrons across the Air Force are addressing similar civil service manning shortages and logistics deployment challenges using this same Qtrac system with positive results, including expedited service to mandatory military movers and improved historical data collection and records maintenance. To remove barriers to competition before future acquisitions, 82 LRS will conduct additional market research to identify potential alternative sources and provide a draft Statement of Work for industry comment. The justification was approved by Kimberly L. Rico, Contracting Officer, on 7 May 2026, and endorsed by Kyle Contreras, Flight Chief.