Attachment 1 Security Services PWS 031320..pdf

PERFORMANCE WORK STATEMENT (PWS)

SECURITY SERVICES

U.S. Department of Energy (DOE)

National Nuclear Security Administration (NNSA) Albuquerque Complex

March 13, 2020

Performance Work Statement (PWS) Solicitation # 89233120RNA000078 Security Services

Table of Contents

1.0 BACKGROUND / OBJECTIVE

2.0 SCOPE

3.0 APPLICABLE DOCUMENTS

4.0 CONTRACTOR REQUIREMENTS

5.0 BASIC PERSONNEL REQUIREMENTS

6.0 TECHNICAL REQUIREMENTS

7.0 RELOCATION SUPPORT

8.0 SAFETY REQUIREMENTS

9.0 CLASSIFIED STORAGE

10.0 DELIVERABLES

11.0 SECURITY REQUIREMENTS

12.0 GOVERNMENT FURNISHED EQUIPMENT

13.0 RECORDS AND REPORTS

1.0 BACKGROUND / OBJECTIVE

The Department of Energy (DOE) / National Nuclear Security Administration (NNSA) / Albuquerque Complex (AC) is a facility located within the boundaries of Kirtland Air Force Base (KAFB) in Albuquerque NM. The AC applies a graded protection approach thereby maximizing the physical protection afforded through co-location on KAFB. The AC houses approximately 1,200 federal and contractor staff with at least one person from every NNSA organization, excluding Naval Reactors, and three DOE organizations. It is vitally important to provide a safe and secure environment with sound strategies to ensure all assets (people and property) are properly protected.

1.1 Current Location:

The current AC consists of a Limited Area (LA) and several General Access areas (GAAs). Within the LA, the AC has approval to generate, receive, store, reproduce, transmit, and destroy classified matter up to and including Top Secret/Restricted Data. In addition, there are various special security interests located on the site, i.e., computer facilities, the emergency control center, and the emergency operations center. The LA is comprised of a cluster of ten buildings encircled by security fencing and has two primary entrances. Outside the LA, there are eleven buildings that are identified as Property Protection Areas (PPAs).

PPAs are established to protect buildings and property as well as employees. Two additional building are identified as GAAs. GAAs are accessible to all personnel including the public.

1.2 Future Location (National Nuclear Security Administration Albuquerque Project

(NACP) under construction)

The NACP is a new administrative building located on DOE land at the corner of Eubank and F avenue. The building will consist of three security areas; LA, PPA, GAA. Within the LA, the AC has approval to generate, receive, store, reproduce, transmit, and destroy classified matter up to and including Top Secret/Restricted Data. In addition, there are various special security interests located in the facility, i.e., computer facilities, the emergency control center, and the emergency operations center. The LA is comprised of approximately one half of the 330,000 square foot administrative building. There are six entrances into the building with the main entry located on the south central portion of the building. The main entry is a GAAs, accessible to all personnel granted access to KAFB.

2.0 SCOPE

2.1 This scope of work encompasses a range of professional security services. These services include but are not limited to security program planning, physical security, protective force (PF), alarm monitoring and response, security management and supervision, quality assurance, access control, security officer and visitor control specialist training, security patrols, implementing and maintaining appropriate staffing for all positions, non-security emergency response, plans and procedures development and implementation, alarm monitoring station, monitoring and dispatch, visitor control and Homeland Security Presidential Directive 12 (HSPD-12) credential issuance and control, performance testing, report writing and other duties as required by DOE/NNSA orders and directives in the implementation of an effective security program. This Performance Work Statement (PWS) defines the work and materials necessary to provide these security services to support the protection of government property, personnel, and information assets.

3.0 APPLICABLE DOCUMENTS

The Contractor is responsible to ensure all requirements of the DOE/NNSA orders and directives are fully incorporated into the program through the use of plans, orders and/or procedures. The Contractor is also responsible for using the most current version of the documents at all times. Changes that may occur that impact this contract’s PWS should be brought to the attention of the Contracting Officer (CO) and Contracting Officer’s Representative (COR) immediately for resolution. If the documents below list or reference additional documents, those too will apply to this PWS.

Title Date DOE O 470.3C Design Basis Threat (DBT) Nov 23, 2016 DOE O 470.4B Safeguards and Security Program Jan 17, 2017 DOE O 470.5 Insider Threat Program Jul 02, 2014 DOE O 471.6 Information Security Sep 12, 2019 DOE O 472.2 Change 1-Personnel Security Jul 09, 2014 DOE O 473.3A Chg. 1 Protection Program Operations Jan 02, 2018 DOE O 243.1B Records Management Program Mar 11, 2013 ACD 470.6 Use of Mobile Devices within NNSA Secure Spaces

Jul 15, 2019

SD 206.2 Implementation of Personal Identity Verification for Un-cleared Contractors

Apr 14, 2018

SD 470.4-2 Enterprise Safeguards and Security Planning and Analysis Program

Jun 23, 2018

SD 471.6 Operations Security Program Dec 9, 2019 10 CFR 707 Workplace Substance Abuse Programs at DOE Sites

10 CFR 851 Workers Safety and Health Program 10 CFR 710 Procedures for Determining Eligibility for

Access to Classified Matter and Special Nuclear Materials 10 CFR 1046 Medical, Physical Readiness, Training, and Access Authorization Standards for Protective Force Personnel

4.0 CONTRACTOR REQUIREMENTS

• The Contractor shall provide and maintain adequate numbers of trained, appropriately cleared and qualified personnel to ensure all positions are properly staffed in accordance with this PWS and Attachment 3 Pricing Spreadsheet with the labor crosswalk under both routine and emergency conditions.

• The Contractor shall develop, implement and maintain an appropriate training program to ensure all qualifications by all positions are maintained in a timely and efficient manner.

• The Contractor shall provide a trained and qualified Protective Force consisting of Security Officers, Alarm Station Monitors, and Supervisors who meet the 10 CFR 1046 and DOE Security Officer (SO) level.

• The Contractor shall provide trained and qualified Badge Specialists to implement and maintain an adequate visitor control and credential issuing office.

• The Contractor shall protect the premises, facilities, property, and personnel at the NNSA/AC in performing its mission in accordance with all applicable laws, regulations and DOE/NNSA orders and directives.

• The Contractor shall ensure all services described herein are provided in an efficient, effective and timely manner.

• The Contractor shall fully integrate the requirements contained in this PWS in a manner that assures a seamless structure is maintained. This includes full integration of functions, roles, and responsibilities if more than one contractor is involved in fulfilling the requirements of this contract.

• The Contractor shall be required to demonstrate knowledge and proficiency through periodic limited scope performance tests.

• The Contractor will ensure that individuals assigned to a post maintain the cleanliness, organization, and proper care and maintenance of the equipment associated with that post/work location.

• The NNSA reserves the right to modify the level of effort and enhance the technical work requirements due to changing security requirements or methods of accomplishing security functions. Any such modifications will be performed at the labor rates established in the Contract for the applicable positions.

• Training Manager must be able to obtain a DOE National Training Center (NTC) Protective Force Basic Security Officer Trainer certification within 90 days of contract award.

The following positions are anticipated to start at time of award:

Labor Category FTE Location Minimum Clearance Requirement Project Manager Key Personnel

1.12 Albuquerque Complex “Q”

Training Manager/Trainer Key Personnel

1.12 Albuquerque Complex “Q”

Shift Supervisor/Lieutenant 1.68 Albuquerque Complex “Q” Security Guard II / Security Officer

6.37 Albuquerque Complex “L”

Alarm Monitor II 4.70 Albuquerque Complex “Q” Badge Specialist/Badging Officer

3.35 Albuquerque Complex “Q”

Total 18.34

Labor Categories:

Labor Categories Labor Category Descriptions & Qualifications Training Manager/Trainer (Key Personnel)

Serves as the assistant to the Project Manager and the Contractor’s point of contact and authorized interface with the CO and/or the COR in the absence of the Project Manager. Is responsible for assisting in formulating and enforcing work standards; assigning schedules; reviewing work discrepancies; supervising personnel; all project management task performance; preparing, reviewing, and submitting required reports;

communicating policies, purpose, and goals of the organization to personnel;

developing task analyses, training plans, and course material; and providing initial, annual, and ancillary training to personnel. Must have a minimum of three years of DOE Protective Force (or comparable) management, supervision and training experience and current NTC PF Basic Security Officer Trainer certification or easily obtainable.

Project Manager (Key Personnel)

Serves as the Contractor’s principal point of contact and the authorized interface with the Contracting Officer (CO) and/or the Contracting Officer’s Representative (COR). Is responsible for formulating and enforcing work standards; assigning schedules; reviewing work discrepancies; supervising personnel; all project management task performance; preparing, reviewing, and submitting required reports;

communicating policies, purpose, and goals of the organization to personnel; and instituting quality assurance programs to insure the attainment of all project performance objectives. Must have a minimum of five years of DOE Protective Force (or comparable) experiences in management, supervision, and implementation of a protective forces contract or contracts.

Shift Supervisor / Lieutenant

Responsible for execution of operational functions of site security program. Provides oversight to security operations and establishes, promotes, and maintains site security and property protection programs in compliance with directives and policies. Directs activities of personnel in adhering to security measures to comply with federal regulations. Inspects security guard uniforms and appearance for compliance with established standards. Inspects security posts, provides direction and guidance to personnel on shift and reviews reports for accuracy and completeness. Directs security personnel during emergencies and incidents. Provides relief to personnel on shift on a temporary basis in an emergency situation. Responsible for day-to day oversight of property to include government furnished equipment, keys, controlled government forms, etc. Must have a minimum of three years’ involvement with physical security standards and staffing management experience.

Security Guard Level II Security Officer - Patrols buildings, property, and/or stands post.

Performs surveillance and alerts/reports to appropriate authority.

Carries out instructions primarily oriented toward insuring that emergencies and security violations are readily discovered and reported to appropriate authority. Intervenes directly only in situations which require minimal action to safeguard property or persons. Must have a minimum of a high school diploma or General Equivalency Diploma

(GED).

Alarm Monitor Monitors constantly and manually operate the security systems for possible intrusions; maintain radio contact with officers to monitor their safety. Dispatches security patrols to actual or suspected unauthorized entry to facilities; resets alarm as necessary. Maintains log of activity in legible, understandable manner. Reports malfunctions of equipment to proper authority. Must have a minimum of a high school diploma or General Equivalency Diploma (GED).

Badge Specialist / Badging Officer

Functions as administrative support for visitor center/badge office.

Performs all administrative support functions required by the activity.

Prepares reports and other published material; prepares visitor briefing material; establishes and maintains program files; operates and maintains computerized identification and badging programs and issues passes and badges as required at access control points. Must have a minimum of a high school diploma or General Equivalency Diploma

(GED).

5.0 BASIC PERSONNEL REQUIREMENTS

The below listed requirements apply to all personnel assigned to this contract.

Additional requirements by position will be defined further in this PWS.

5.1 Pre-Employment Personnel Screening:

5.1.1 The Contractor shall establish the general suitability of prospective employees by appropriate pre-employment checks, since this work involves special elements of employee trust such as physical protection of classified material and information, equipment, and property.

5.1.1.1 This check may include previous employers and other references covering the individual's job history, integrity, and personal habits, prior to requesting a security clearance.

5.1.1.2 This check cannot include loyalty or security-type investigations, which by law are the responsibility of the Federal Bureau of Investigation and the United States Office of Personnel Management.

5.1.1.3 Submit all information obtained with the Clearance Action Request.

5.2 Workplace Substance Abuse Program:

5.2.1 The Contractor shall develop a written substance abuse program consistent with the requirements of 10 CFR 707 and the guidelines of the Department of Health and Human Services and subsequent amendments to those guidelines.

5.2.2 The Contractor’s written program plan shall be submitted to NNSA for review and approval, and shall include all requirements outlined in 10 CFR 707.5. Security Clearance.

5.2.3 The Contractor is responsible to ensure all activities of this program are implemented and maintained at all times.

5.3 Security Clearance:

5.3.1 Personnel must possess a security clearance commensurate with the highest level of classified information or matter to which they have, or potentially have, access. Security clearances must be obtained in accordance with DOE O 472.2, Personnel Security.

5.3.2 Minimum clearance levels are identified on the attached staffing plan on Attachment 3.

5.4 Uniforms/Appropriate Attire:

5.4.1 With the exception of the Security Officers or anyone performing the duties of a Security Officer, all administrative personnel (PM, Training Manager and Badge Specialist) shall wear business casual attire at no cost to the Government.

5.4.2 The Contractor shall establish a written dress code and grooming standards that ensures a professional appearance at all times for all personnel assigned to this contract.

6.0 TECHNICAL REQUIREMENTS/TASKS

6.1 Project Management / Supervision:

The Contractor shall provide a Primary On-Site Project Manager (PM) who shall be responsible for ensuring adequate and timely performance of the work. The PM shall occupy a key position, shall be named in writing and shall be approved by the Contracting Officer and Contracting Officer’s Representative prior to performing this position. In the event the PM is unavailable or unable to perform, the Contractor shall provide an Alternate

PM. The PM and Alternate PM shall meet the requirements and perform to the standards set forth in this section.

6.1.1 The PM or Alternate PM shall have the authority to act on the behalf of the Contractor on all matters relating to the daily operation of the contract. The PM or Alternate PM shall be responsible for all aspects of personnel administration and performance of contractor personnel, to include but not limited to: quality of work performance, preparation of work schedules, training of contractor personnel, reporting to the CO/COR as to the disposition of the work force, preparation of deliverables and all other required reports, control, and tracking of equipment, keys and other materials used for this contract and adherence to the DOE/NNSA safety and health requirements.

6.1.2 The PM and /or Alternate PM shall ensure the appropriate levels of management, supervision, and staffing to effectively implement, operate, administer, and manage all security services required of this PWS. This shall be done in accordance with all documents referenced in section 3.0 of this PWS.

6.1.3 The PM or Alternate PM shall act as the authorized supervisor and point of contact with the SFO Complex Management Team (CMT) for the management, technical and administrative performance of all work in accordance with this PWS.

6.1.4 The PM or Alternate PM shall be fully responsible for maintaining high standards of competency, conduct, and integrity of all assigned personnel in accordance with company-established policies.

6.1.5 The PM or Alternate PM shall be responsible for managing resources, managing costs, resolving conflicts, providing overall direction to contractor personnel, providing reports identified in the Reporting Requirements section 10.0 of this PWS and ensuring the quality and timeliness of deliverables and completed tasks.

6.1.6 The PM or Alternate PM shall immediately notify the CO and COR anytime an employee is hired or terminated regardless of the reason.

The PM or Alternate PM is responsible to ensure all government property and credentials are retrieved and returned immediately upon termination. All associated paperwork must be completed and submitted to the CO/COR and appropriate personnel security representatives within 5 days of the termination.

6.1.7 Supervisors will be proactive in their duties ensuring that all personnel on all shifts receive the appropriate direction and communications to allow them to adequately perform their job. A supervisor will be available at any time an employee is performing regularly scheduled work.

6.1.8 Supervisors must conduct post inspections at the beginning of each shift assignment to ensure they are safe, all equipment necessary is present and operational and proper care has been taken by the previous assignee.

6.1.9 Supervisors must be able to administer disciplinary and or corrective actions and be involved with hiring and firing activities.

6.1.10 The Contractor shall establish, document in writing, distribute to applicable personnel and ensure their knowledge, understanding and compliance with schedule and operating procedures. Scheduling and operating documentation shall include the following;

6.1.10.1 The number and composition of PF personnel for each

shift.

6.1.10.2 The area of each security patrol.

6.1.10.3 Specific instructions and orders for each post and each patrol area.

6.1.10.4 Number of personnel required for administrative and PF service positions.

6.1.10.5 Specific assignment of personnel to administrative and PF service positions.

6.1.10.6 The Contractor shall develop Security Officer (SO) work schedules consistent with existing collective bargaining agreements and contracts and must be based on the following guidelines, where appropriate.

6.1.10.7 No more than twelve (12) total hours per workday, excluding shift change and equipment issuing activities, should be scheduled.

6.1.10.8 No more than sixty (60) total hours per workweek, excluding shift change and equipment issuing activities, should be scheduled.

6.1.10.9 Continuous protective services are required 24 hours per day, 365 days per year.

6.2 Plans, Procedures and Security Support Activities:

6.2.1 The Contractor shall develop and maintain written plans, general orders, and procedures covering routine, emergency, administrative duties, and other operational requirements. These plans, post/general orders, and procedures must be clear, concise, and current. The Contractor shall develop procedures to ensure compliance with all applicable regulatory requirements in 10 CFR 1046 and DOE O 473.3A.

6.2.2 The Contractor shall establish and adhere to a review and approval process that corresponds to the requirements for review and updates.

6.2.3 Written operational and emergency response guidance, procedures, and cooperative agreements must be reviewed to ensure they are current when response requirements, duties, or administrative requirements are changed, or at least annually (at least every 12 months).

6.2.4 Provide operational and security analysis and planning, required to develop and implement security procedures, plans, and directives in support of specific mission requirements.

6.2.5 Prepare contingency plans for demonstrations, protective force strike situations, adversary threats, emergency response, and security related emergency evacuation, etc.

6.2.6 Assist in the conduct of risk analysis activities as required or as directed.

6.2.7 The Contractor shall conduct the security related self-assessment activities as required / directed.

6.2.8 The Contractor shall develop, prepare and submit the False Alarm Report / Nuisance Alarm Report (FAR/NAR) reports and analysis.

6.2.9 The Contractor shall conduct an analysis of incident report information and provide a trending analysis report on a quarterly basis to the COR and Director of the CMT.

6.3 Training:

6.3.1 The Contractor shall establish programs to ensure personnel are trained to a level of proficiency and competence that ensures they are qualified to perform assigned technical requirements/tasks and/or responsibilities.

6.3.2 All SOs are required to complete a Basic Security Officer Training (BSOT) course approved (by the Officially Designated Federal Security Authority) (ODFSA).

6.3.3 After completing the BSOT, contractor personnel shall complete On the Job Training (OJT) and annual refresher training.

6.3.4 The BSOT and the refresher courses are offered by the National Training Center (NTC).

6.3.5 The Contractor may take the required training at the NTC or may choose to train their personnel in-house.

6.3.6 The Contractor shall develop and maintain a valid Training Approval Plan (TAP) approved by the NTC for contractor personnel.

6.3.7 The Contractor shall have a training manager who must be certified by the NTC in accordance with DOE Order requirements.

6.3.8 The Contractor shall use a systematic approach to produce training products that ensure contractor personnel acquire the knowledge and skills necessary to perform their assigned duties.

6.3.8.1 The approach used shall have the following phases:

analysis, design, development, implementation, and evaluation.

6.3.8.2 Knowledge and/or performance-based testing shall be used to measure the knowledge and/or skills acquired from training programs.

6.3.8.3 Training records shall be maintained for every employee working under this PWS.

6.3.8.4 The Contractor shall develop Job Analyses (JA) to ensure the training courses reflect the requirements of the job competencies.

6.3.8.4.1.1 Training requirements shall be determined by

analyzing the need, the job/function, or the performance deficiencies.

6.3.8.4.1.2 A needs analysis shall be conducted in response

to identified performance problems in order to validate the training required.

6.3.8.4.1.3 JAs shall identify critical tasks and will

determine the frequency and method of training.

6.3.8.4.1.4 Each analysis shall include a determination of

delivery method (e.g., Web-based training, interactive television, classroom-based, or a combination of delivery methodologies) to ensure the most effective training outcomes.

6.3.8.4.1.5 Ensure all training program development, presentation and administration is accomplished and/or maintained in accordance with all applicable DOE / NNSA Orders and Directives.

6.4 Quality Control Plan:

6.4.1 The Contractor shall provide a Quality Control Plan (QCP) within thirty (30) days after contract start date, which shall include a description of the inspection system that shall cover the services listed in this PWS.

6.4.2 The description shall include areas to be inspected, frequency of inspections, and method of inspection.

6.4.3 The QCP shall specify the type of records to be used for inspection.

6.4.4 Records of quality control inspections shall be kept by the

Contractor and made available to the government throughout the contract performance period.

6.4.5 The QCP shall include procedures for corrective actions.

6.4.6 The Contractor shall provide a quarterly QCP report inclusive of analysis and trending data to the COR and the Director of the CMT.

6.5 Visitor Control and Badge Office Operations:

In accordance with the requirements outlined in this PWS the Contractor shall provide expertise to implement the DOE Security Badge and Visitor Control programs at the AC. The contractor shall operate the AC Visitor Control and Badge Office Monday through Friday from 7:00 a.m. to 4:00 p.m., excluding holidays.

6.5.1 A minimum of two “Q” cleared dedicated personnel must be present during duty hours to ensure a single individual cannot process a credential. These positions may be filled by SO’s provided they are adequately cross-trained (documented) and knowledgeable of the duties to be performed.

6.5.2 The Contractor shall be knowledgeable of and fully implement the current DOE and HSPD-12 requirements relative to the DOE Security Badge Program.

6.5.3 The Contractor shall provide badging services for visitors and federal and contractor employees serviced by the AC.

6.5.4 The Contractor shall administer and manage the Classified Visits Program.

6.5.5 The Contractor shall operate the AC Visitor Control and Badge Office in accordance with the approved staffing plan.

6.5.6 The Contractor shall develop and implement local procedures for issuance, use, accountability, recovery, and destruction of permanent and temporary DOE security badges issued to federal and contractor employees for access to sites throughout the Department.

6.5.7 The Contractor shall prepare, issue, account, control, recover, and destroy the temporary visitor badges, vendor badges, provisional badges, foreign national badges, and other site-specific badges required to meet local needs.

6.5.8 The Contractor shall establish local procedures for returning security badges to the issuing office whenever an individual has terminated employment; security clearance status changes; is transferred (including transfer of a contractor between contracts and when changing employment with contractors at the same site); or otherwise no longer requires the badge.

6.5.9 The Contractor shall maintain records showing the disposition of the security badges and provide a monthly report to the appropriate training manager and the COR.

6.5.10 The Contractor shall properly secure the stocks of badging materials, unissued security badges, and badge-making and processing equipment as well as ensure materials and equipment are stored to protect against loss, theft, and unauthorized use.

6.5.11 The Contractor shall encode the badges for local site access and update the automated access control system database that allows individuals automated access to selected areas by use of their security badge.

6.5.12 The Contractor shall perform the HSPD-12 Personal Identity Verification Registrar, Activator, and Credential Inventory Tool Operator functions such as validating and scanning an applicant’s valid identity documents, collecting applicant’s biographic data, a facial image and fingerprints; perform card activations, certificate updates, and PIN resets; and card check-ins. Approximately 900 badging actions are processed each month.

6.5.13 The Contractor shall establish local procedures for the processing and coordination of classified and unclassified visits.

6.5.14 Procedures shall ensure that only persons with the appropriate access authorizations are provided badges granting access to classified information or matter in connection with visits involving the release or exchange of classified information or matter.

6.5.15 The Contractor shall verify the visitor’s identity and that the visitor’s clearance or access authorization is at least equal to the classification of the information to which access is being requested.

6.5.16 The Contractor shall maintain documentation associated with all classified visits/access. Approximately 120 visitor control actions are processed each month.

6.5.17 The Contractor shall update maintain the electronic file system for SF-312’s and other Badge Office related documents as directed.

6.6 Protective Force (Security Officers):

6.6.1 The Contractor shall provide unarmed SOs for the protection of all property and personnel located at the AC.

6.6.2 The Contractor shall be responsible for guard services, not law enforcement services; the KAFB Security Forces Squadron will provide the armed law enforcement services and response.

6.6.3 The Contractor shall be required to provide PF Services for non-security related emergency response. This includes responding to the areas of fire alarms to assess the situation and support evacuations and other emergency duties as assigned.

6.6.4 The Contractor shall assist, as appropriate, law enforcement personnel to facilitate incident resolution and to protect government property.

6.6.5 The Security Officers shall be required to demonstrate knowledge and proficiency through periodic limited scope performance tests.

6.6.6 Physical and Medical Qualifications:

6.6.6.1 Security Officers must meet all physical and medical

qualifications and personnel must be fully capable of performing duties requiring moderate to arduous physical exertion and must be fully capable of self-defense, tactical exercises and weaponless defense.

6.6.6.2 SOs must be capable of running and lifting. At a minimum, they must meet the physical fitness and medical qualifications set forth in 10 CFR 1046.

6.6.6.3 The Contractor shall develop a procedure to ensure

compliance with 10 CFR 1046.

6.6.7 Security Officers (SO) must meet the training and qualification requirements in 10 CFR 1046, Subpart B, and Protective Force Personnel.

6.6.7.1 When returning to work after an illness or injury, the SO requires medical clearance by the DOE Designated Physician.

6.6.7.2 The medical clearance must address the ability to perform the SO essential functions identified in §1046.11 as well as the ability to meet the SO medical standards in §1046.13.

6.6.8 The Contractor shall not assign to this contract as PF personnel any individual who fails to meet the applicable DOE medical, psychological, physical fitness, age and the general qualification requirements.

6.6.9 Uniforms - The Contractor shall ensure PF personnel are supplied with appropriate uniforms, which includes uniform maintenance, badges, web gear, belts and radio holders, and insignia of rank (if applicable).

6.6.9.1 All PF personnel shall be in uniform while on duty, in accordance with the Contractor’s established dress code.

6.6.9.2 SOs shall be attired in a recognizable, professional, and uniformed manner, subject to the DOE/NNSA approval as described above.

6.6.9.3 Uniforms shall be neat, clean and pressed and present a professional appearance at all times.

6.6.9.4 The Contractor shall specify, with the approval of the CO and/or Contracting Officer Representative (COR), appropriate uniforms, badges, insignia, grooming standards and equipment for protective force personnel.

6.6.10 Optical Devices/Corrective Lenses

6.6.10.1.1 SOs whose uncorrected distant vision in the

better eye is less than 20/40 must carry an extra pair of eyeglasses or corrective lenses

6.6.10.1.2 Eyeglasses worn by contractor PF personnel to

meet medical standards must meet ANSI Z87.1 Standard.

6.6.11 Access Control:

6.6.11.1 There are several access control points into the LAs. The main access control point is to be staffed 24/7. Located near the main access point is the Visitor Center, which will assist with entry/exit activities and cleared and un-cleared visitor registration as required.

6.6.11.2 The Contractor shall monitor access activities from the Alarm Monitoring Station (AMS) through the use of closed-circuit television (CCTV) and monitor random inspections as directed and/or required.

6.6.11.3 The Contractor shall ensure access into the AC LA is restricted to cleared and/or authorized individuals.

6.6.11.4 The Contractor shall sufficiently scrutinize credentials to be able to verify the identity and clearance level of the bearer at entry control points of the LA to prevent unauthorized entry.

6.6.11.5 The Contractor shall provide courteous but firm service when conducting security responsibilities.

6.6.11.6 The Contractor shall provide access to emergency

personnel and/or vehicles from other entities responding to assist with an emergency at the AC and maintain an access log and escort the responders, if possible / as required.

6.6.12 Patrols:

6.6.12.1 The Contractor shall have a dedicated 24 hours a day, 7 days a week interior and exterior foot patrols of the AC.

6.6.12.2 The Contractor must be proficient on alarm monitor and security officer duties to facilitate alarm response and emergency dispatching.

6.6.12.3 The SO will initially act as the AC Incident Commander until the arrival of the AC Duty Officer at which time the Patrol will update the Duty Officer on the incident and responding personnel.

6.6.12.4 After briefing, they will accompany the Duty Officer to the scene of the emergency to facilitate communications.

6.6.12.5 The Contractor shall provide security officers in roving coverage of the AC (including, but not limited to, interior/exterior of the building, classified repositories, boundaries, PPAs, and GAAs) to detect and/or mitigate potential security and safety risks such as unlocked exterior doors, identification of suspicious packages, indications of unauthorized entry, unauthorized individuals within security areas, fire hazards within building as well as provide fire watch as requested or directed. An incident report and /or Daily Activity Report (DAR) entry should be made for any discrepancies noted.

6.6.12.6 The patrols shall be conducted in a manner such that the location of the patrol at any specific time cannot be predicted.

6.6.12.7 Patrol and response security officers shall complete an incident report and enter the information into the system.

Supervisors should review and approve the information prior to entry into the electronic system.

6.6.13 Inspection Program:

6.6.13.1 The Contractor shall develop and implement an inspection program to ensure prohibited articles are detected before being brought into the security areas and shall be knowledgeable of the controlled articles allowed. This program shall include the frequency and be approved by the Officially Designated Security Authority (ODSA).

6.6.13.2 The Contractor shall perform random entry/exit

inspections to deter introduction of unauthorized personnel, prohibited and controlled articles, and unauthorized removal of safeguards and security interests.

6.6.13.3 During duty hours, the Contractor shall provide a

dedicated officer to monitor pedestrian entry, conduct random inspections of hand-carried items entering/exiting an access point.

6.6.13.4 The Contractor shall ensure all personnel and hand-carried items, including packages, briefcases, purses, and lunch containers are subject to random entry/exit inspections to deter and detect unauthorized removal of classified matter or other safeguards and security interests from security areas.

6.6.13.5 The Contractor shall establish in bound inspections to deter the entry of Personal Portable Electronic Devices and unauthorized Government Issued Portable Electronic Devices. An entry into the electronic system shall be made for any unauthorized device detected or reported to Security.

6.6.14 Alarm Monitoring and Response:

6.6.14.1 The Contractor shall provide “Q” cleared and dedicated alarm monitors to assess alarms from the AC intrusion detection system (IDS) protecting safeguards and security interests for the existing and new security access control, intrusion detection, alarm annunciation, and CCTV assessment systems 24/7.

6.6.14.2 The alarm station shall be staffed continually. Lunch, restroom and other breaks shall require a relief.

6.6.14.3 The dedicated alarm station personnel shall be

knowledgeable of their duties, operating procedures and efficient in the operating of all associated equipment.

6.6.14.4 The Contractor shall maintain records of each alarm

received and any maintenance activities conducted on the alarm system or any of the related components.

6.6.14.5 Each alarm occurrence, regardless of the cause, shall be documented for analysis and trending purposes and reported to the appropriate training manager in accordance with site-specific guidance.

6.6.14.6 The Contractor shall provide a dedicated officer for response and assessment to determine a probable cause of alarms 24/7.

6.6.14.7 The Contractor shall establish an effective method for assessing all intrusion detection system (IDS) alarms to determine the cause; IDS alarms must be assessed immediately by contractor personnel. There are numerous CCTV locations across the AC that can assist in the overall assessment. Response times to intrusion alarms shall be in accordance with site-specific guidance.

6.6.14.8 The Contractor shall provide trained and qualified

personnel in the recognition of suspicious activity, unusual events, and criminal activity; cognizance of office areas, vault-type rooms, and classified storage containers; and incident reports or other security related reports such as daily shift reports.

6.6.14.9 The Contractor shall provide trained and qualified

personnel to monitor IDS using output/input screens as well as graphic displays; initiate emergency response procedures; maintain lists of vault-type room custodians;

maintain alarm activity logs; complete written incident reports prior to shift change; verify identity of personnel performing maintenance and/or modifications to intrusion detection system; and verify functionality of the repair of intrusion detection system.

6.6.15 Flag Protocol:

6.6.15.1 The Contractor shall develop procedures and train

personnel in the appropriate ways to raise and lower the U.S. flag on a daily basis in accordance with national protocol.

6.6.16 Key Control:

6.6.16.1 The Contractor shall develop procedures for the

accountability and maintenance of assigned security and administrative keys in accordance with site-specific guidance.

6.6.17 Additional Duties:

6.6.17.1 Provide fire watch throughout the facilities as needed or when directed by the COR or designated Security Representative.

6.6.17.2 Post safety, security or CMT related posters, including material in designated locations as needed, or when directed by the COR or designated Security Representative.

7.0 RELOCATION SUPPORT

7.1 The Contractor shall support transition activities for training on new equipment, developing new procedures and training documents, provide escorting and directions as required, set up and take down of security related equipment and the packing of security related files and materials.

7.2 Contractor management and supervision shall provide services at both facilities until completely moved and all relocation activities are closed.

8.0 SAFETY REQUIREMENTS

8.1 The Contractor shall provide a safety plan that meets the requirements of 10

CFR 851 and applicable DOE Orders within thirty (30) days after contract start date.

8.2 The Safety Plan must be reviewed by the CMT Safety Representative and approved by the Sandia Field Office Manager.

9.0 CLASSIFIED STORAGE

9.1 The Contractor shall provide temporary storage of classified packages during non-operational hours as requested.

9.2 The Contractor shall provide accountability receipts, store packages in an approved safe, and adhere to established classified access procedures.

9.3 The Contractor shall manage classified holdings and ensure custodians complete required Classified Matter Protection and Control training prior to being granted access to classified matter.

9.4 The Contractor shall develop training and procedures for personnel that will have responsibility or duties for classified storage activities.

10.0 DELIVERABLES

10.1 The deliverables include those listed below:

10.1.1 False and Nuisance Alarm Report Monthly

10.1.2 Monthly Staffing Report (Open Post Report) Monthly

10.1.3 Badge Destruction Report Monthly

10.1.4 Monthly Statistical Report Monthly

10.1.5 Annual Self-Assessment Annually

10.1.6 Quality Assurance Reports Quarterly

11.0 SECURITY REQUIREMENTS

11.1 The Contractor must be able to obtain and maintain a Facility Clearance in accordance with DOE/NNSA policy and provide personnel with the ability to obtain a “Q” clearance.

11.2 The Contractor shall prepare all packets for hiring and termination of security clearances.

11.3 The Contractor shall ensure all personnel cooperate, respond in a timely manner and provide all necessary information to the appropriate Personnel Security representatives and or COR as required / requested.

12.0 GOVERNMENT FURNISHED EQUIPMENT

12.1 The Government will provide:

12.1.1 Badge making materials and processing equipment

12.1.2 US ACCESS equipment and maintenance on said equipment

12.1.3 Radio equipment (portables and base unit when appropriate)

12.1.4 Office supplies and equipment

12.1.5 Computers, monitors and printers

12.1.6 Appropriate Office space as determined by the COR

12.1.7 There are no motorized patrols therefore, no vehicle is required.

12.2 The Ccontractor shall develop procedures and train personnel on the proper care and maintenance of such equipment.

12.3 The Contractor shall report to the CO and COR, any property that has been stolen, lost or damaged.

13.0 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP) RECORDS

AND REPORTS

The Contractor shall maintain all documents created on this contract in accordance with the appropriate DOE /NNSA records disposition. The Contractor shall maintain all records required by DOE Orders and such records as may be required by the DOE/NNSA.

The following table lists performance objectives, the PWS reference, the minimum performance standards, and the corresponding assessment methods. Failure to perform services outlined in this PWS may also result in reduction of payment; continuous non-performance may result in termination by default. All deficiencies will result in a corrective action plan and must have approval from the COR for closure.

Performance Objectives

PWS

Ref.

Minimum Performance Standards

Assessment Methods

Develop and maintain a valid Training Approval Plan

(TAP).

6.3.6 Clear, concise

document that is approved within the time allowed.

Compliance with TAP will be assessed during annual Safeguards and Security (S&S) survey or during a Quality Assurance Surveillance Plan (QASP) inspections.

Develop and maintain written plans, general orders (GOs), procedures covering PF routine, emergency, administrative duties; and other operational requirements. Plans, GOs, and procedures must be clear, concise, and current.

6.2 Clear, concise

document that is approved within the time allowed

Compliance will be assessed during annual S&S survey or during a QASP inspection.

Develop and maintain PF Job Analyses (JA).

6.6.8.4 Clear, concise

document that is approved within the time allowed.

Compliance will be assessed during annual S&S survey or during a QASP inspections.

Develop and execute a comprehensive self-assessment program.

6.2.7 10.1.5

Clear, concise document that is approved within the time allowed and approved by the

ODFSA

Compliance will be assessed during annual presentation of assessment report to the ODFSA.

Establish training program to ensure PF Officers can demonstrate familiarity with, and knowledge of, the responsibilities identified in the JA and show proficiency in the skills and abilities necessary to perform required assigned job tasks.

4.0 6.3.8.5

Performance is acceptable when officers consistently demonstrate ability to perform tasks in the PWS.

Compliance will be assessed during annual S&S survey or during a QASP inspections.

Conduct Performance Tests (PTs) to evaluate and verify the knowledge and effectiveness of PF officers and programs.

2.0 4.0 6.65

Performance pass rate of 85%.

Compliance will be assessed during annual S&S survey and or during QASP inspections.

Control LA entry and exit. 6.6.11 Performance is Compliance will be assessed during

Limit entry to cleared and/or authorized individuals.

acceptable when access into the LA is restricted to individual with appropriate credentials.

annual S&S survey and or during QASP inspections.

Facilitate, escort, and document emergency response personnel and vehicles and actions within the LA.

12.3 Performance

is acceptable through the proper handling and documenting of emergency events.

Compliance will be assessed through observations during day-to-day operations and performance tests by the Federal Oversight conducted during annual S&S surveys.

Conduct interior and exterior patrols of NNSA AC facilities.

12.4 Performance is

acceptable when patrols detect and report threats, risks, and vulnerabilities to S&S features.

Compliance will be assessed during annual S&S survey and or during QASP inspections.

Conduct inspection of hand-carried items introduced into the AC.

12.5 Performance is

acceptable when officers detect and report prohibited and controlled items to Federal staff.

Compliance will be assessed during annual S&S survey or during QASP) inspections.

Monitor pedestrian entry. 12.3 Performance is acceptable when officers detect unauthorized access and reports to Federal staff.

Compliance will be assessed through observations during day-to-day operations and performance tests by the Federal Oversight conducted during annual S&S surveys. Non-compliance will result in issuance of finding requiring a formal Corrective Action Plan (CAP).

Monitor, assess, and respond to alarms from Intrusion Detection System.

6.6.3.

6.6.11.6 6.6.12.3 6.6.14

Performance is acceptable when officers detect, assess, and provide proper response.

Compliance will be assessed during annual S&S survey or during a Quality Assurance Surveillance Plan (QASP) inspection.

Management and implementation of a badge and visitor control program which meets all AC and DOE requirements.

4.0 Office is

properly staffed, procedures are followed, positive customer response.

Compliance will be assessed during annual S&S survey or during QASP inspections.

Send and receive appropriate documents relative to visit requests to/from DOE offices and other government agencies when visit requires access to classified information.

6.5.4 6.5.10

Performance is acceptable when visit requests are processed in accordance with approved procedures.

Compliance will be assessed during annual S&S survey or during QASP inspections