Attachment_1_Scope_of_Work.pdf

Cape Cod National Seashore

Scope of Work Porta-John Rental and Pumping

Service Hatches Harbor, Provincetown, MA

Scope General:

1. Rental, delivery, and full servicing of one (1) standard portable toilet and (1) ADA compliant portable toilet.

a. The contractor shall supply/furnish all labor, equipment and materials to provide pumping, recharging, cleaning, and replenishment supplies to perform custodial maintenance service as described in this SOW.

2. This contract will be awarded as a five-year Indefinite Delivery, Indefinite Quantity (IDIQ) contract. Task Orders against this contract will be issued as required.

Location and quantities of portable toilets provided by Contractor *

Location is two miles from the end of paved roads. **Access will be restricted to vehicles with 4-wheel drive and reduced tire pressure to navigate the soft sand access road conditions. (See Page 5)**

1 standard and 1 ADA compliant placed on Oversand route located at the intersection of the Pole Line Rd. and the Crossover

* All Contractor owned portable toilets shall include urinals, toilet paper dispenser and hand antiseptic dispenser.

Delivery

Call Contracting Officer Representative (John DeFoe) at (508) 957-0707, or Roads and Trail Foreman (Andy Ives) at 774-259-9038, 48 hrs. Prior to delivery of toilets for exact location information. Toilets to be delivered as per below schedule.

Contractor owned rented portable toilets 1 standard and 1 ADA compliant placed on Oversand Corridor to be delivered on the first Monday in July provided conditions allow the ORV Corridor to be open.

Description of Work

1. For contractor furnished Porta-John, deliver to the designated site and set in place ready for use.

2. Contractor provided Porta-Johns shall be free of damage with operable doors, privacy locks, door closers, toilets and urinals.

3. Service the contractor provided porta-johns according to schedule (see attached Porta- John Pumping schedule).

4. Provide annual schedule that shows days scheduled for service 7 days after award.

5. At each scheduled service, the contractor shall pump out each holding tank. Recharge with 5 gal. Bio-degradable deodorant and water solution. Contractor to provide deodorant.

Clean and restock each portable toilet. Provide large roll of toilet paper and cleaning supplies.

Toilet paper is to be 100% recyclable, free of dyes and perfumes.

a. Re-stock toilet paper. There must be a minimum of two (2) ½ rolls at the time toilets are inspected.

b. Provide and re-stock hand antiseptic with ethanol based green product.

c. Scrub unit interior, seating and urinal, seat and seat panel to be towel dry.

d. Wash door inside and floor, squeegee floor dry, no chemicals, no liquids or solids to be left on surface.

6. Make minor repairs to contractor units at no additional charge to the Government.

7. Damage due to abuse shall be reported to the contracting officer and contracting officers’ representative within 24 hours of occurrence with photographs of damage.

8. Work in items 1 -5 above shall be completed no later than 12:00 noon on the scheduled service day.

9. Contractor delivery and service vehicles shall be registered, properly insured, and operated by employees licensed to operate the vehicle.

10. Contractor delivery and service vehicles shall be clean, free from leaks and display the company name, phone number and/or website, and when applicable the United States Department of Transportation (USDOT)number on two sides of the vehicle.

Quality Control (QC) The Contractor is responsible for contract performance quality control and shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The Contractor shall be required to establish an inspection system that develops and implements procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QC program is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the Contractor shall develop QC procedures that address the areas identified in Attachment A, Performance Requirements Summary. After acceptance of the QC Plan, the Contractor shall obtain the Contracting Officer’s (CO) acceptance in writing of any proposed changes to its QC system. The program will be submitted to the CO/COR by email within 14 days of contract award.

The plan will include but not limited to:

An inspection system covering the services stated in this PWS. It must specify areas to be inspected on either a scheduled basis, how often inspections will be accomplished and the title of the individuals who will perform the inspections.

A file of all inspections conducted by the Contractor and the corrective actions taken. This documentation will be made available to the Government during the term of the contract.

The Contractor is solely responsible for the quality of all contract deliverables and shall perform services and develop products by referring to their QA/QC to assure service and product quality.

The Government will monitor the Contractor's performance. The Government reserves the option to implement whatever surveillance plan it considers appropriate, and to modify that plan as applicable. Government personnel will record all surveillance observations. The Contracting Officer's Representative (COR) will maintain a file of all inspection results. Government surveillance of tasks not listed in the performance requirements summary or by methods other than those listed in the performance requirements summary may occur during the performance period of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. If the services are found to be defective in workmanship or otherwise not in conformity with the specifications and requirements, the Government will have the right to reject such service and the work will then be performed in an efficient and workmanlike manner without additional cost to the Government.

Reoccurring incidences of unsatisfactory performance of any required service may result in appropriate action by the Contracting Officer in accordance with the Inspection of Services clause(s). Quality control under this section will apply to all task orders awarded under this contract. The verbiage of the task order may require additional quality control requirements above and beyond those mentioned in the base contract.

Government inspection personnel will monitor the Contractor's performance by physical inspection, review of reports/documentation and validated customer complaints.

Quality Assurance (QA) The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) (defect rate(s)).

Each phase of the services rendered is subject to Government inspection during the Contractor's operation and/or after the completion of the task. Any defective or unaccomplished work will be brought to the attention of the Contractor by the Contracting Officer, the contracting officer representative (COR), or the authorized representative. The Contractor must re-perform all defective work before payment is submitted.

The Contractor shall be allowed twenty-four (24) hours from time of notification to correct the deficiency (customer complaint) without deduction. If the Contractor does not respond within the time limit or does not re-perform the service satisfactorily, these discrepancies will be considered as omitted or unsatisfactorily performed.

The contractor shall bill monthly in arears. The Contractor's invoice will be reduced by 5% of the final service invoice price for every 5 days the task is not complete for any or all areas that work was not properly re-performed. This may also be reason for default. This will be monitored by the COR or Contracting Officer. Deductions to invoiced amounts due to lack of contract compliance on behalf of the Contractor shall require approval by the CO. Invoiced amounts for services that have not been rendered or have been rendered but are not in compliance with the standards set forth within this PWS will not be paid.

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This Performance Requirements Summary includes performance standards. The Government will use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality Level (AQL).

PWS Task Performance Standard Acceptable Quality Levels

(AQL)

Surveillance Method / By

Whom Provide Porta-Johns

IAW

PWS. Reference “Porta-John Pumping schedule” and paragraph, “description of work”

Provide porta-John at the designated locations per SOW and schedule.

Contractor Porta -John shall be delivered clean and in good working order (operable door, operable privacy latch, delivered level-ready for use, stocked with toilet paper and hand sanitizer per SOW) The contractor shall ensure that all porta-johns delivered and set ready for use.

95% compliance with meeting the allotted time schedule

100% compliance with quality of work performed.

Customer Feedback from the FMS Service Desk

Periodic Surveillance by COR

Provide annual service schedule.

Reference “description of work”, paragraph 4.

Provide service schedule that shows days of the week schedule for service.

The contractor shall ensure porta johns are pumped, recharged, cleaned and stocked with toilet paper and hand sanitizer per PWS and its approved annual schedule.

95% compliance with meeting the allotted time schedule

100% compliance with quality of work performed.

Customer Feedback from the FMS Service Desk

Periodic Surveillance by COR

Maintains cleanliness of all trucks and equipment and ensure they are in good working order.

Reference “description of work”, paragraph 10.

Contractor vehicles shall be clean and in good working order (no oil leaks, hydraulic leaks, antifreeze leaks or fuel leaks).

The contractor shall clean up any equipment leaks and report all leaks to the COR within one hour of occurrence.

95% compliance with meeting the allotted time schedule

100% compliance with quality of work performed.

Customer Feedback from the FMS Service Desk

Periodic Surveillance by COR

Invoice monthly in arrears. Reference Quality Assurance (QA), 4th paragraph.

Invoicing Provide delivery tickets for delivery, pick up, servicing and disposal.

95% compliance with meeting the allotted time schedule

100% compliance with quality of work performed.

Monthly Surveillance by COR

Performance Requirements Summary