Attachment 1 Requirement_DellMaintenance_FY25.pdf
PDF 119 KB Posted
- Attached to
- Dell Hardware Maintenance Renewal Federal contract opportunity
- Solicitation number
- 75H70425Q00005
About this file
This document is a Requirements Description for extended Dell server hardware maintenance coverage and support for Headquarters (HQ) servers within the HQ Data Centers supporting critical services, applications and user authentication for the Indian Health Service (IHS) Office of Information Technology (OIT).
The scope includes 24/7 phone support, parts replacement, firmware upgrades, integration support, and on-site technical support within 4 business hours for all systems listed. The Period of Performance is for 12 months from 12/15/2024 to 12/14/2025, with no option periods. The maintenance coverage will be for Dell PowerEdge servers located in the IHS HQ Data Centers in Albuquerque, NM and Rockville, MD. This requirement will be competed as a 100% set-aside for Indian Small Business Economic Enterprise (ISBEE) entities under NAICS code 541519 with a 150 employee size standard. Questions are due by 11/21/2024 and quotes are due by 11/25/2024.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| Attachment 2 _BOM.xls | XLS spreadsheet | |
| 75H70425Q00005_.pdf | ||
| Attachment 3-IHS IEE Representation Form.pdf | ||
| Attachment 4 _ BNJ_signed__Redacted.pdf |
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Text version
REQUIREMENTS DESCRIPTION FOR
HQ OIT IHS Dell Maintenance Request for FY25
1.0 General: The Indian Health Service (IHS) Office of Information Technology (OIT) is requesting extended Dell server hardware maintenance coverage and support for Headquarters (HQ) servers within the HQ Data Centers supporting critical services, applications and user authentication.
1.1 Scope: This request for Dell PowerEdge hardware maintenance support (Information Technology) which will be used to support existing Dell hardware servers where the current maintenance will require a support extension through the existing Dell maintenance capabilities. This equipment includes systems managed within the HQ OIT Data Centers supporting multiple services and applications and user access to critical services. This request is for the warranty renewal from an authorized Dell partner for technical support of two large Data Center infrastructures. Technical support includes a) 24/7 phone support for troubleshooting; b) parts replacement; c) firmware upgrades; d) integration support; e) on-site technical support within 4 business hours is required for parts replacement when required for coverage of all systems listed. A complete bill of materials can be provided to include all part numbers, quantity and maintenance coverage required.
1.2 Background: The original purchase of Dell hardware was purchased with standard support for servers managed out of the HQ OIT Data Centers. The HQ OIT is requesting for extended Server hardware maintenance to support the services, applications and user authentication. We have worked with various technical teams along with the vendor on the requirements and coverage dates required after confirming that the existing coverage does not meet the IHS needs. Local IT federal and HQ contract staff support calls for maintenance support and coordination on any troubleshooting needed for the existing hardware.
1.3 Period of Performance (PoP): The Period of Performance shall be is for one year, for 12 months, from 12/15/2024 to 12/14/2025. Option periods are not supported due to the fluctuations in equipment and renewal requirements from year to year.
1.4 Requirement Description Listed below are the items required to meet Government needs.
Line Qty Manufacturer Service Contract Type Description 1 1 Dell ND PSS KK Dell PowerEdge Extended Warranty Coverage *See Bill of Materials for all associated specifications and service tags
1.5 Shipping: Maintenance coverage confirmation is to be delivered electronically and will be confirmed from the Dell Support site. Specific maintenance coverage specifications are included within the Bill of Materials. Technical points of contact will be provided upon award.
The warranty coverage is for equipment located within the two IHS HQ Data Centers located in Albuquerque, NM and Rockville, MD Data Centers. Technical points of contact include:
Indian Health Service c/o BIA Data Center, Kathryn Lewis 1011 Indian School Rd.
NW Albuquerque NM 87104
Indian Health Service Attention: Charles Ha 5600 Fishers Lane, Mailstop 07E01B Rockville, MD 20857
File details come from the government source that posted it. Updated .