ATTACHMENT 1 - REQ 989918 - KERRVILLE - FY20 JANITORIAL SERVICE - SOW.pdf

Statement of Work (SOW)

Janitorial Contract

Provide requirements for Janitorial Service Contract

1 Introduction The Contractor shall provide all labor, cleaning supplies, equipment, transportation, and all other necessary supplies not identified as being supplied by the Government. The contractor will provide all services identified in this contact for the USDA, Agricultural Research Service (ARS), Knipling-Bushland U.S. Livestock Insects Research Laboratory (KBUSLIRL), Kerrville, Texas. All services will be performed in accordance with the terms, conditions, and statements and specifics of work contained herein.

1.1 Mission - Reserved

1.2 Background – Reserved

1.3 Scope

The Contractor in accordance with the requirements of these specifications shall perform the services specified in the Matrix of Services. Such services shall include providing all labor, supervision, equipment, tools, and other items or services necessary for the performance of the work unless otherwise specified herein. The Government has not made and will not make any efforts at determining square footages. It is the responsibility of the contractor to visit the site and make appropriate determinations of size of areas and services required within each area. The Contractor accepts existing conditions and is responsible for ensuring all areas will meet the standards as defined in the performance requirements.

Periods of Performance This contract will provide janitorial service for the USDA, Agricultural Research Service (ARS), Knipling- Bushland U.S. Livestock Insects Research Laboratory (KBUSLIRL), in Kerrville, Texas.

Base Award 05/01/2020 thru 03/31/2021 Option Year 1 04/01/2021 thru 03/31/2022 Option Year 2 04/01/2022 thru 03/31/2023 Option Year 3 04/01/2023 thru 03/31/2024 Option Year 4 04/01/2024 thru 03/31/2025

EXERCISE OF OPTIONS

The Government anticipates the award of this contract for janitorial services for the base year (beginning 05/01/2020 and ending on 03/31/2021). Upon satisfactory completion of the year’s services, the Government may elect to issue a contract modification to exercise the Government’s right to extend the period of services for the second period and upon satisfactory completion of each successive year’s services, thereafter until the full term of the contract has expired. The Bidder shall furnish a lump sum total price for each service period, for fulfilling the requirements of this contract. Service Contract Act provisions apply to this contract, and annual changes will be made by modification to the Contract. Award will be made to the responsive/responsible bidder offering the best value price considering all 5 periods of performance as well as the price of each individual period. Additional references will be verified for past performance and technical capabilities.

Site visit will be Thursday April 9, 2020 at 9:30am Central Time at the site where services will be provided

Carlos.Solis Highlight

2 General Requirements The Contractor shall be directly responsible for work performance specified in the contract. All areas served by this contract are indicated on the attached floor plans of each building where services are provided. The Contractor shall provide adequate supervision at all times while his/her employees are performing work on the contract. The Contractor will ensure that all discrepancies reported are corrected in a timely manner.

The Contractor shall establish a written quality control program to assure the requirements of the contract are provided as specified. A copy of the program will be provided to the Government. The program shall include, but is not limited to, the following:

1. A monthly inspection system performed by the on-site Manager covering all services being performed with a written copy (electronic or hard) provided to the Facilities Representative.

2. A method of identifying deficiencies in the quality of services before the level of performance is unacceptable.

3. A means of correcting deficiencies in a prompt and efficient manner.

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Facilities Representative or the. Facilities Representative

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

Prior to commencement of services, the Contractor shall furnish to the Facilities Representative, a list of employees they propose to use in the performance of the on-site work required and designate the on-site Manager who will be responsible for supervision of such employees. The Manager shall:

1. Be the Contractors primary on-site representative, having the Contractors full authority to act on matters pertaining to the performance of services under this contract.

2. Be on-site or on-call whenever the Contractors workforce on the site is performing work.

3. Notify and secure approval from the Facilities Representative for any work proposed to be done on other than normally scheduled workdays.

4. Ensure that care is used when working around doors so as not to hit or scrape them and ensure that carts are not used to push open doors.

5. Report damage to Government property, loss of keys, personal injuries, and/or hazardous conditions, to the Facilities Representative within twenty-four (24) hours after the occurrence.

6. Arrange to meet with Facilities Representative prior to commencement of any work to allow for the identification of any hazards located throughout the Complex.

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at the USDA, ARS, Knipling-Bushland U.S. Livestock Insects Research Laboratory.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

2.3.3 Personnel Administration

The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-work days or other periods where Government offices are closed due to weather, budget, or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the SOW requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks. The contractor shall provide administrative support to employees in a timely fashion (time keeping, leave processing, pay, emergency needs).

2.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement.

The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after formal notification to and approval by the Facilities Representative.

2.5 Contractor Personnel, Disciplines, and Specialties

The contractor shall accomplish the assigned work by employing and utilizing qualified personnel with appropriate combinations of education, training, and experience. The contractor shall match personnel skills to the work or task with a minimum of under/over employment of resources. The contractor shall ensure labor rates are adhered to.

The Contractor shall provide the necessary resources and infrastructure to manage, perform, and administer the contract. The Contractor will have adequate staff to provide service when regular staff is out sick or on annual leave.

2.6 Location and Hours of Work

Accomplishment of the results contained in this SOW requires work at the USDA, ARS, Knipling-Bushland U.S.

Livestock Insects Research Laboratory with facilities normal workdays are Monday through Friday except U.S.

Federal Holidays. Workers typically work eight (8) hours per day, 40 hours per week. With the exception of stripping and waxing floor, services shall be performed during the time period of 0800 hours through 1630 hours (4:30pm). Contractor shall, in consultation with the Facilities Representative, establish when work will be scheduled. Only in unusual circumstances (such as stripping and waxing floors), and only after prior approval of the Facilities Representative, shall the Contractor perform work other than on the regularly scheduled workday(s). Cleaning of exterior building glass shall be done during daylight hours (M-F) on days/times proposed by the Contractor and concurred upon by the Facilities Representative. The Government reserves the right to modify the requirement such that routine janitorial services will be required to be performed after normal working hours; however, at this time the Government does not anticipate this action will be necessary. If changes in the working hours are required, the Government will provide the contractor with at least thirty (30) days’ notice but no change in contract price will be permitted.

2.7 Travel / Temporary Duty (TDY) - Reserved

None

2.8 BIOBASED PRODUCTS REQUIREMENT:

This procurement requires the use of biobased products to the extent that such products are reasonably available, meet agency or relevant industry performance standards, and are reasonably priced. Where available, these products should first be acquired from among qualified products that fall under the umbrella of items designated through the USDA BioPreferred SM Program.

The Contractor must comply with the Agricultural Act of 2014; the Food, Conservation and Energy Act of 2008 (FCEA), 7 U.S.C. 8102; the Farm Security and Rural Investment Act of 2002 (FSRIA), 7 U.S.C. 8102; the Federal Acquisition Regulation; Executive Order (EO) 13514, “Federal Leadership in Environmental, Energy and Economic Performance,” dated October 5, 2009; EO 13423, “Strengthening Federal Environmental, Energy, and Transportation Management,” dated January 24, 2007; and Presidential Memorandum, “Driving Innovation and Creating Jobs in Rural America through Biobased and Sustainable Product Procurement,” dated February, 2012 to provide biobased products.

The Contractor shall utilize products and material made from biobased materials (e.g. biobased greases;

biobased hydraulic fluids, biobased absorbents) to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable Federal specifications and standards. All supplies and materials to be used in the performance of work described herein are subject to the approval of the Contracting Officer Representative (COR).

The following is an example list of products that may be used in this contract for custodial services for which biobased products are available. The list is not all inclusive. It is desirable that vendors be able to supply the greatest number of biobased products listed meeting the health and environmental specifications.

All-purpose cleaner Heavy duty cleaner Carpet shampoo Gum remover Degreaser/cleaner Deodorizer Floor finish Floor finish restorer Disinfectant sanitizer Extraction fluid Floor stripper Floor sealer Furniture polish Glass cleaner Neutral cleaner (liquid)

Stain remover Air freshener including dispenser Bathroom cleaner Brass polish/cleaner Chrome polish/cleaner Liquid hand soap including dispenser Lime and scale remover (tub and tile cleaner) Grout sealer Stainless steel polish Toilet bowl cleaner White board cleaner Wood floor cleaner Laundry detergent Cream cleaner Solvent

Biobased products that are designated for preferred procurement under USDA's' BioPreferred program must meet the required minimum biobased content as stated in the USDA Final Rule available at www.biopreferred.gov. The Contractor should provide data for their biobased products such as biobased content.

In addition to the biobased products designated by the U.S. Department of Agriculture in the BioPreferred Program, the Contractor is encouraged to use other biobased products.

The Contractor shall submit with the initial proposal a complete list of biobased products, indicating the name of the manufacturer, cost of each material, and the intended use of each of the materials that are to be used in carrying out the requirements of the contract. Additionally, the winning Contractor on each anniversary date of the contract shall compile a complete list of biobased products, including the information above, purchased to carry out the contract requirements. The Contractor shall list volume to be used and total cost for each individual product. This information will be used for reporting purposes.

The Contractor shall comply with tile provision at FAR 52.223-1, Biobased Product Certification.

The Contractor shall comply with the clause at FAR 52.223-2, Affirmative Procurement of Biobased Products under Service and Construction Contracts.

Within thirty (30) days of contract award, the Contractor shall submit an Operations and Maintenance Plan. This submittal shall be approved by the COR in writing. The Contractor shall not commence work until this submittal is approved by the COR in writing.

The Plan must be reviewed and updated annually, and as required by the COR. The Plan must contain and define the following elements:

1. The Contractor's written policy stating its commitment to the use of biobased products, employee health and safety, and sound environmental management practices.

2. Detail on how the Contractor intends to keep abreast of the development and increasing availability of biobased products and how any new or improved products will be incorporated on an ongoing basis into contract performance.

3. Proposed biobased custodial products which must be selected in accordance with the criteria included above. At a minimum, the Plan must identify products by brand name for each of the product types.

NOTE: A Contractor may propose more than one product within a product category and/or propose a product or products addressing more than one product category.

4. The product guides which define standard operating procedures for instructing staff in the proper use, storage, and disposal of biobased products; proper maintenance of equipment; and other procedures/instructions to accomplish work under this contract.

5. The Contractor shall provide data on the quantity and dollar values of biobased products used in this contract. The data will be submitted to the LSM quarterly.

6. A demonstration of proper use, an effective training program, and technical assistance are essential to the success of the purchase and use of some biobased products that may function differently than a conventional product. Therefore we will look for a Contractor who will 1) demonstrate products, and 2) when selected, offer any necessary training to all of the construction staff and 3) be available with technical assistance to trouble shoot problems.

The Contractor shall provide data on the quantity and dollar values of biobased products used in this contract.

The data will be submitted to the COR quarterly. A demonstration of proper use, an effective training program, and technical assistance are essential to the success of the purchase and use of some biobased products that may function differently than a conventional product. Therefore we will look for a Contractor who will 1) demonstrate products, and 2) when selected, offer any necessary training to all of the construction staff and 3) be available with technical assistance to trouble shoot problems.

3 Performance Requirements The following section specifies the Performance Objectives and Performance Elements for the contract. A site plan showing the general layout of the KBUSLIRL USDA, ARS, Knipling-Bushland U.S. Livestock Insects Research Laboratory, 2700 Fredericksburg Rd., Kerrville, TX 78028 is provided. Work specified in this contract will be performed in the following Bldgs. This will include, but is not limited to, all supplies off the floor, mop sink clean and floors swept and mopped 1, 2, 3, 4, 5, 6, 7, 8, 9, 13, 15, 29, 36, 37, 38, 39, 40. These buildings consist of offices, laboratories, restrooms, conference rooms, break/lunch room, and miscellaneous support rooms. Bidder shall take the total occupancy of this facility into account in estimating the time and work load.

Flooring in restrooms varies from ceramic tile, vinyl floor tile, to concrete floor. The Contractor accepts the existing condition of all flooring and is responsible for the flooring adhering to the existing standards.

The Government routinely renovates areas to meet the changing needs of research. The Contractor at no additional cost to the government will accommodate renovations that result in relatively simple changes, such as vinyl to carpet or carpet to vinyl. Occasionally, the renovation will involve the removal or addition of space.

Upon the completion of each renovation project, an evaluation of any additional services required will be performed by the Facilities Representative. The evaluation will include the removal of any services no longer required. The Facilities Representative will discuss any necessary changes with the Contractor. If the evaluation determines there will be significant additional burden upon the Contractor, the contract may be modified to provide reasonable compensation to the Contractor.

MATRIX OF SERVICES

Services vary from building to building. All the services identified below may or may not be required daily;

however, all areas defined in the contract must satisfy the requirements defined in the performance section. At the completion of any service in a building, the janitorial area in that building will be left in a clean and orderly manner. This will include, but is not limited to, all supplies off the floor, mop sink clean and floors swept and mopped.

The contractor will perform the following daily, services as required to satisfy the standards described in the performance section.

1. Sweep and wet mop floors in foyers, halls, and restrooms.

2. Buff/polish floor in hallway (using restorer, spray buff, etc., to condition and enhance the appearance of waxed surfaces); wax as necessary to maintain good appearance.

3. Sweep and wet mop floors in offices and laboratories with vinyl floor tile.

4. Vacuum carpet and mats in conference room, library, offices, and foyers.

5. Clean all cobwebs and dust from corners of walls, junction of walls, ceilings, and other places.

6. Clean water fountains.

7. Empty all trash containers inside and outside of buildings.

8. Clean and disinfect all restroom floors, walls and services (toilets, urinals, basins, dispensers).

9. Service restroom toiletries (fill towels, tissue, soap, deodorizer, with supplies as provided by the Government).

10. Clean glass entrance doors and aluminum frames inside and outside.

11. Wash tabletops in conference rooms and break room areas.

The contractor will perform the following daily services for the restrooms when working in that area of the USDA KBUSLIRL location.

1. Clean and disinfect restrooms floors and services (toilets, urinals, basins, showers, dispensers).

2. Service restroom toiletries (fill towels, tissue, soap, and deodorizer).

Weekly Services (once a week):

The contractor will perform the following daily services for Bldgs., services will be performed as required to satisfy the standards described in the performance section.

1. All glass windows in office doors and all glass doors will be cleaned with glass cleaner inside and out. After glass has been cleaned, all traces of film, dust or dirt, smudges, and other foreign matter shall have been removed from frames or casing.

2. Dust tops of desks (if free of clutter), furniture, tables, office/computer tables, bookcases, and counters. All window sills will be dusted free of cob webs and dirt. Dust tops of cabinets, picture frames, and all other manner of furnishings in the named areas.

3. All carpet areas to be vacuumed. Damp mops and spray buffs resilient floors.

4. Restrooms - Floors to be swept, mopped, and disinfected. Fixtures (toilets, urinals, stalls, sinks, mirrors, waste receptacles, dispensers, and wall surfaces) will be free of any lime, or rust build up and cleaned with a heavy duty cleaner. Empties waste receptacles, services paper towel, soap, and toilet paper dispensers. All drinking fountains and water dispensers will be cleaned. And paper cups will be replenished where dispensers are provided.

5. Sweep entrances, landings, steps, and sidewalks adjacent to entrances. Damp wipe entrance metal, doors, and light switches.

6. Launder cleaning rags and towels as needed. USDA, ARS washing machines may be used.

7. All recycled containers to be emptied, removed and taken out to the green recycling bin. A new trash liner is to be put in all recycled containers if required. All empty boxes marked "trash" to be carried out to green recycling bin. Wash or damp wipe the inside and outside of recycled bin as needed to keep them in an acceptable condition. The laboratory's trash pickup is once a month.

Biweekly Services (once every two weeks): Work shall be performed on Tuesdays, Wednesdays, or Fridays.

1. All trash containers to be emptied and trash taken out to the trash bin. A new trash liner is to be put in all trash containers. All empty boxes marked "trash" to be carried out to trash bins. Wash or damp wipe the inside and outside of wastebaskets as needed to keep them in an acceptable condition. The laboratory's trash pickup is on Thursday.

Semi-annually Deliverables: Work shall be performed in January and June

1. Wash window (interior/exterior). Window screens are to be removed, cleaned, and replaced.

2. Clean venetian blinds.

3. Sweep, hose and clean floor mats in entrances and lobbies

Annually:

1. ALL LABORATORIES. The contractor shall be responsible for ensuring that his employees do not disturb, unplug, or alter laboratory apparatus or otherwise disturb laboratory experiments in progress, and that they do not disturb papers on desks, open drawers or cabinets, or use telephones except for emergency calls to police or fire departments. They shall also be instructed not to eat in offices and laboratory work areas because of possible radiation or chemical hazard to health.

2. Contractor may not enter areas that are posted "AUTHORIZED PERSONNEL ONLY" without prior authorization from the individual responsible for the safety and maintenance for that area.

3. Buildings 1 & 3 - Conference Rooms will require additional cleaning after seminars/meetings. Dust all furniture.

4. Building 4 - Sweep and wet mop only no detergents to be used in this building twice a week

5. Building 5 - Sweep, mop, empty trash, twice a week

6. Building 11 - Sweep, mop, empty trash, and clean restrooms twice a week.

7. Building 13 - Clean restroom only.

8. Building 37 – Sweep, mop, empty trash, and clean restrooms twice a week

9. Building 38- Sweep, mop, and empty trash twice a week only. No restroom in building

10. Building 39- Sweep, mop, empty trash, and clean restrooms twice a week.

11. No container or article marked with a radiation symbol is to be disposed of as trash regardless of where it is located. Notify the LAO or Location Radiation Safety Officer of any such items which appear to be out of place.

12. Building 40 - Sweep, mop, and empty trash twice a week only.

3.1 Clean Restrooms

3.1.1 The contractor shall empty trash cans for all restrooms.

Performance Standards:

After sweeping and mopping operations, all floors shall be clean and free of dirt streaks; no dirt or spider webs in corners, under furniture, and behind doors. After being mopped, the floor shall have a uniform appearance with no streaks, swirl or detergent marks, or any evidence or soil, stains, film, or standing water. There shall not be any splash marks or mop streaks on furniture, walls, baseboards, or mop strands remaining in the area.

Under furniture means chairs, desks, or tables having airspace.

Deliverables

3.1.2 The contractor shall sweep, mop, and scrub floors for restrooms.

Performance Standards Std: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue. Clean grout. Free of mold and mildew. Floors will have glossy appearance free of water streaks AQL: All restroom floors Std: Sanitary / sanitized AQL: All restroom floors

Deliverables

3.1.3 The contractor shall clean and sanitize urinals, toilets, and showers for restrooms.

Performance Standards Std: All toilet bowls, urinals, and showers completely cleaned (inside and out) and disinfected. After cleaning, receptacles will be free of mineral deposits, dirt, streaks, mold, mildew, and odors.

AQL: all toilet bowls, urinals, and showers

Deliverables

3.1.4 The contractor shall clean sinks and metal polished surfaces for restrooms.

Performance Standards Std: All porcelain and polished metal surfaces completely cleaned, disinfected and polished. After cleaning, equipment will be free of debris, dirt, streaks, and odor and will have a uniform glossy appearance AQL: All sinks and metal polished surfaces

Deliverables

3.1.5 The contractor shall clean and polish countertops, partition walls, mirrors, walls, and entry doors for restrooms.

Performance Standards Std: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue. All surfaced sanitized with a uniform glossy appearance.

AQL: All vertical and horizontal surfaces within 7 ft of the floor

Deliverables

3.1.6 The contractor shall fill paper towel dispensers, toilet paper dispensers, and soap dispensers for restrooms.

Performance Standards Std: Adequate supplies installed to complete next business day service AQL: No empty dispensers

Deliverables

3.1.7 The contractor shall clean mirrors for restrooms.

Performance Standards Std: Free of all stains and water marks and streaks AQL: All mirrors

Deliverables

3.2 Clean Offices

3.2.1 The contractor shall empty trash cans for offices.

Performance Standards Std: All waste trash containers and other trash containers shall be emptied and returned to their original location prior to the start of each work day. Trash liner will be replaced as appropriate. Obviously soiled or torn plastic liners will be replaced. Boxes or papers placed near trash container and marked "trash" shall be removed. All empty boxes in the hallways are to be considered trash and shall be removed. Trash receptacle shall be clean, free of foreign matter, and free of odors. The trash shall be deposited in the nearest outside trash dumpster to the building.

AQL: No trash in container with clean trash liner. No more than 2 trash cans missed in a building.

Deliverables

3.2.2 The contractor shall vacuum carpeted floors for offices.

Performance Standards Std: Free of visible dirt, debris, litter, and other foreign matter. Any spots remove by carpet manufacturer's approved methods. Move chairs and trash cans to vacuum beneath but do not move/disturb any other items on the floor.

AQL: All office floors.

Deliverables

3.2.3 The contractor shall deep clean carpeted floors for offices.

Performance Standards Std: Deep clean carpets by steam/shampoo or other appropriate method to remove residual dirt and stains.

Remove stubborn stains in accordance with standard commercial practices. After cleaning, carpeted areas will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. All furniture returned to original location.

AQL: All carpeted office floors once every 6 months

Deliverables

3.2.4 The contractor shall sweep and mop vinyl tile floors for offices.

Performance Standards Std: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue. Floors will have glossy appearance free of water streaks AQL: All vinyl tile office floors

Deliverables

3.2.5 The contractor shall strip, wax, and buff vinyl tile floors as necessary for offices.

Performance Standards Std: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue. Floors will have glossy appearance.

AQL: All vinyl tile office floors

Deliverables

3.3 Clean Laboratory

3.3.1 The contractor shall empty trash cans for laboratories.

Performance Standards Std: All waste trash containers and other trash containers shall be emptied and returned to their original location prior to the start of each work day. Trash liner will be replaced as appropriate. Obviously soiled or torn plastic liners will be replaced. Boxes or papers placed near trash container and marked "trash" shall be removed. All empty boxes in the hallways are to be considered trash and shall be removed. Trash receptacle shall be clean, free of foreign matter, and free of odors. The trash shall be deposited in the nearest outside trash dumpster to the building.

AQL: Trash containers empty with clean trash liner. No more than 2 trash cans missed in a building.

Deliverables

3.3.2 The contractor shall sweep and mop vinyl tile floors for laboratories.

Performance Standards Std: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue. Floors will have glossy appearance free of water streaks AQL: All vinyl tile laboratory floors

Deliverables

3.3.3 The contractor shall strip, wax, and buff vinyl tile floors for laboratories as necessary to satisfy standard.

Performance Standards Std: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue. Floors will have glossy appearance.

AQL: All vinyl tile office floors

Deliverables

3.4 Clean Hallways

3.4.1 The contractor shall empty trash cans for hallways.

Performance Standards Std: All waste trash containers and other trash containers shall be emptied and returned to their original location prior to the start of each work day. Trash liner will be replaced as appropriate. Obviously soiled or torn plastic liners will be replaced. Boxes or papers placed near trash container and marked "trash" shall be removed. All empty boxes in the hallways are to be considered trash and shall be removed. Trash receptacle shall be clean, free of foreign matter, and free of odors. The trash shall be deposited in the nearest outside trash dumpster to the building.

AQL: Trash containers empty with clean trash liner.

Deliverables

3.4.2 The contractor shall sweep, mop, and buff vinyl tile floors for hallways.

Performance Standards Std: Free of dirt, dust, spots, streaks, graffiti, bugs, scuffmarks, heel marks, and all foreign residue. Corners and other areas that cannot be reached by machines will be cleaned by hand. Floors will have glossy appearance free of water streaks AQL: All vinyl tile hallway floors

Deliverables

3.4.3 The contractor shall strip, wax, and buff vinyl tile floors for hallways as necessary to satisfy the standard.

Performance Standards Std: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue. Floors will have glossy appearance.

AQL: All vinyl tile floors

3.4.4 The contractor shall clean walls for hallways.

Performance Standards Std: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue. Remove all spider cobwebs. All surfaces will have a uniform appearance.

AQL: All vertical and horizontal surfaces within 7 ft of the floor with no visible cobwebs from floor to ceiling.

Deliverables

3.5 Clean Common Areas

3.5.1 The contractor shall empty trash cans for break rooms, conference rooms, lobbies, and foyers.

Performance Standards Std: All waste trash containers and other trash containers shall be emptied and returned to their original location prior to the start of each work day. Trash liner will be replaced as appropriate. Obviously soiled or torn plastic liners will be replaced. Boxes or papers placed near trash container and marked "trash" shall be removed. All empty boxes in the hallways are to be considered trash and shall be removed. Trash receptacle shall be clean, free of foreign matter, and free of odors. The trash shall be deposited in the nearest outside trash dumpster to the building.

AQL: Trash containers empty with clean trash liner.

Deliverables

3.5.2 The contractor shall mop, sweep, and buff vinyl tile floors for foyers, lobbies, conference rooms, and break rooms.

Performance Standards Std: Free of dirt, dust, spots, streaks, graffiti, bugs, scuffmarks, heel marks, and all foreign residue. Corners and other areas that cannot be reached by machines will be cleaned by hand. Floors will have glossy appearance free of water streaks AQL: All vinyl tile floors

Deliverables

3.5.3 The contractor shall strip, wax, and buff vinyl tile floors for foyers, lobbies, conference rooms, and break rooms.

Performance Standards Std: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue. Floors will have glossy appearance.

AQL: All vinyl tile floors

Deliverables

3.5.4 The contractor shall vacuum carpeted floors for break rooms, conference rooms, foyers, and lobbies.

Performance Standards Std: Free of visible dirt, debris, litter, and other foreign matter. Any spots remove by carpet manufacturer's approved methods. Move chairs and trash cans to vacuum beneath but do not move/disturb any other items on the floor.

AQL: All carpeted floors.

3.5.5 The contractor shall deep clean carpeted floors for break rooms, conference rooms, foyers, lobbies, and elevators.

Performance Standards Std: Deep clean carpets by steam/shampoo or other appropriate method to remove residual dirt and stains.

Remove stubborn stains in accordance with standard commercial practices. After cleaning, carpeted areas will be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs and other similar items. All furniture returned to original location.

AQL: All carpeted floors once every 6 months

Deliverables

3.5.6 The contractor shall clean tables, chairs, and furniture for break rooms, conference rooms, foyers, and lobbies.

Performance Standards Std: Free of dirt, dust, spots, streaks, graffiti, bugs, and foreign residue. No sticky or tacky surface. All surfaces will have a uniform glossy appearance.

AQL: All surface clean

Deliverables

3.6 Clean Interior Entrances

3.6.1 The contractor shall empty trash cans for entrances.

Performance Standards Std: All waste trash containers and other trash containers shall be emptied and returned to their original location prior to the start of each work day. Trash liner will be replaced as appropriate. Obviously soiled or torn plastic liners will be replaced. Boxes or papers placed near trash container and marked "trash" shall be removed. All empty boxes in the hallways are to be considered trash and shall be removed. Trash receptacle shall be clean, free of foreign matter, and free of odors. The trash shall be deposited in the nearest outside trash dumpster to the building.

AQL: All trash containers empty with clean trash liner.

Deliverables

3.6.2 The contractor shall clean walls, floors, and doors for entrances.

Performance Standards Std: Free of dirt, dust, spots, streaks, graffiti, bugs, and all foreign residue. Remove all spider cobwebs. All surfaces will have a uniform appearance.

AQL: All floors and walls clean Std: Surfaces cleaned, all traces of film, dirt, smudges and other foreign matter removed from frames, casings, sills, and glass AQL: All entry doors and frames

3.8 Clean Windows

3.8.1 The contractor shall clean windows and window frames for all buildings.

Performance Standards Std: Surfaces cleaned, all traces of film, dirt, smudges and other foreign matter removed from frames, casings, sills, and glass AQL: All windows and window frames, interior and exterior every 6 months.

4. Security and Safety Security of all Government facilities and property is essential. All contractor personnel must be United States citizens or have proper documentation to work in the United States. All Contractor personnel are subject to background checks prior to being allowed to work on site. The Government reserves the right to deny access to any person who it determines is not in the best interest of the Government. Contractor personnel will ensure that all exterior building doors are kept closed and locked after normal working hours. Only contractor personnel are allowed in the facilities. Contractor personnel will not provide access to any other persons including persons claiming to be Government employees all authorized Government employees have keys to the areas they are allowed to have access.

Contractor personnel shall comply with all policies pertaining to the conduct of persons on Government property. They shall not disturb papers on desks, open desks or cabinets, or use office equipment. Use of the telephone is allowed only for emergency calls. All Contractor personnel shall be easily identifiable as being a member of the janitorial crew. Acceptable means of identification shall include wearing uniforms with company’s name or utilizing name badges clipped to the front of an outer clothing garment or other method as approved by the COR. All contractor personnel shall use the same form of identification and the method of identification is to be agreed upon by the COR prior to services being provided. The Government reserves the right to require all contractor personnel to wear Government issued ID badges. Contractor personnel shall utilize energy conservation policies by not adjusting heating or cooling devices; and by turning off lights in unoccupied areas, unless otherwise directed. Doors shall be left in the state encountered (opened/unopened;

locked/unlocked). Contractor shall not enter any area where janitorial services are not to be rendered under the contract.

The Contractor will check out any necessary keys daily from the Facilities Representative or other designated employee. The Contractor shall establish and implement methods of ensuring that keys issued to the Contractor personnel by the Government are not lost, misplaced, or used by unauthorized personnel. This key shall not be duplicated. If the master key is lost, all locks affected by that key will be re-keyed by the Government; the Government will procure a full complement of new individual building and room keys, and the total cost will be deducted from payment due to the Contractor. It is anticipated that such costs as charged to the Contractor will be in excess of $5,000.00.

Contractor will provide a safe working environment for contractor personnel and will ensure all personnel practice safe working techniques. The contractor shall follow, but is not limited to, the following safety precautions:

1. Providing safety-warning devices and ensuring they are used as necessary (e.g., wet floor signs).

2. Providing all Contractor personnel with proper personal protective equipment as necessary.

3. Ensuring all Contractor personnel are aware of the various hazards located throughout the facility.

4. The Government, upon request by the Contractor through the Facilities Representative, will provide site-hazard awareness training for Contractor personnel once per year (not to exceed one hour and to be scheduled at the convenience of the Government).

5. Ensuring that all Contractor personnel are familiar with the hazards of cleaning supplies used.

6. Ensuring that only green (environmentally friendly) cleaning products are used when a suitable product is available.

7. Providing the Government with copies of MSDS for any hazardous material brought or used on-site.

8. Ensuring all machinery brought on-site is routinely inspected and is in safe working order and meets all Occupational Safety & Health Administration (OSHA) regulations.

9. Removing from service any machinery found to be unsafe. Any equipment deemed unsafe will be removed from the site to prevent inadvertent use. Additionally, any equipment deemed to be unsafe by the Facilities Representative must be promptly removed from service.

10. Contractor will ensure all employees are familiar with precautions to be taken to protect themselves from exposure to the flu and how to minimize the spread at the jobsite. In the event of a flu outbreak, the Government may implement additional cleaning requirements. Assessment of additional duties will be made between the Contractor and the Government and the Facilities Representative will determine if additional compensation for any additional services is warranted.

4.1 Transition – Reserved

4.2 Government Furnished Materials

The Government shall furnish without cost to the Contractor, electricity and water to facilitate Contractors work. Government will furnish toiletry items to include toilet tissue, towels, deodorizers, dispenser soap, and trash liners. Government will store these items on-site in an area agreed upon after award of the contract. Contractor will inform Government at least two weeks in advance when supplies need to be ordered. Contractor is responsible for neatly storing material in areas provided. These storage areas will be kept neat and clean at all times (i.e., all material off of floors, empty boxes removed, floor swept and mopped).

4.3 Environmental Requirements

The contractor shall take every precaution to prevent damage to the environment. The contractor shall only use only cleaning material as determined to be biobased. See clause in contract document for biobased requirements.

4.4 Applicable Directives

The contractor shall comply with all documents listed in the contract document.

5 Deliverables – Reserved

6 Related Documents The following Documents are related to this project:

Building Floor Layouts (not to scale)

INSPECTIONS

To assure compliance with specifications, terms, and conditions, the Facilities Representative will make random inspections of parts of the buildings for which services are provided. The Facilities Representative will receive, check, and verify complaints related to non-compliance; and re-inspect those areas to assure corrective action has taken place.

The results of the Facility Representative Inspection shall be recorded on the form entitled "Janitorial Services Inspection Report" and submitted to the Contractor and his on-site Manager for corrective action. This document shall be used to determine whether the provisions of the Deduction Clause apply. This determination will be made by the Contracting Officer. Failure of the Contractor to agree with the decision of the Contracting Officer will result in a dispute and will be disposed of in accordance with the contract General Provisions entitled "Disputes

DEDUCTIONS

Clean and well-maintained buildings is the Government's goal and while the deduction provision for work omitted or improperly performed is designed to protect the Government's interest, it is not a desirable substitute for accomplishing the job through normal processes. It is designed only to assure that the Government pays only for the services rendered.

The Deduction Table will be used by the Government in determining deductions for nonperformance of work or for deficiencies in the work performed.

The following deductions will be made from the Contractor's monthly invoice for instance of less that satisfactory performance or nonperformance of services required under the contract. The Contractor is advised that the Government's application of deductions specified below in no way limit the Government's rights under the termination provision of this contract or any other provisions or rights to which the Government is entitled under law.

Deduction Table

TASK DEDUCTION UNIT

Linoleum Floor Maintenance - Dust Mopping, Wet Mopping

Offices 12.00 Each

Conference Rooms 10.00 Each

Laboratories 10.00 Each

Hallways 15.00 Each

Break rooms 10.00 Each

Linoleum Floor Maintenance - Buffing, Stripping/Waxing

Buffing – Halls 20.00 Each

Buffing – Conference Rooms, Break Rooms, Offices, Laboratories 10.00 Each

Stripping/Waxing - Conference Room, Break Rooms, Offices, Laboratories 20.00 Each

Carpet Maintenance - Vacuuming

Offices 5.00 Each

Lobbies 15.00 Each

Conference Room 15.00 Each

Carpet Maintenance – Steam Cleaning

Offices 7.00 Each

Lobbies 20.00 Each

Glass Cleaning

Glass in Doors and Windows 3.00 Each

Restrooms

Toilets, urinals, wash basins 5.00 Each

Mirrors, Countertops 5.00 Each

Floor, Base 5.00 Each

Room Cleaning - Sweeping, Mopping, Carpet Cleaning, Vacuuming:

For nonperformance of an entire bi-weekly period, a deduction of 1/12 of the monthly rate will be taken.

Payments for the first month will be made at the amount stated without deductions. If deductions are proposed to be made from payments, the Contracting Officer will inform the Contractor in writing of all proposed deductions.

The Contractor must present their reasons why any or all of the proposed deductions are not warranted within ten (10) working days thereafter. If the Contracting Officer decides that any or all of the proposed deductions are not warranted, the Contractor will be notified and the Contractor shall be paid accordingly.