Attachment 1-QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Anniston Army Depot

Relocation Services

29 January, 2020

1.0 INTRODUCTION

1.1. Purpose. The role of the Government in quality assurance is to ensure contract standards are achieved. The purpose of the

Quality Assurance Surveillance Plan (QASP) is to identify the methods and procedures the Government will use to evaluate contractor actions while performing the requirements in the Performance Work Statement (PWS). It is designed to provide an effective surveillance method by monitoring contractor performance for each listed performance objective in the Performance Requirements

Summary (PRS) (Section 7 of this document).

1.2. The QASP provides a systematic method to evaluate the services the contractor is required to perform as specified in the

Performance Work Statement (PWS) and the Contract.

1.2.1. The QASP has been developed by the requiring activity. It is designed to provide direction to personnel performing contract surveillance activities. Personnel surveying the contract terms and conditions and PWS requirements will periodically review the

QASP throughout the life of the contract.

2.0. ROLES AND RESPONSIBILITIES.

2.1. Contracting Officer Representative. The Contracting Officer Representative (COR) is responsible for quality assurance guidance and to ensure that contract quality requirements, provisions, standards, and thresholds are defined, practical, enforceable, necessary, and verifiable.

2.1.1. The COR evaluates and documents contractor performance in accordance with the QASP and PWS.

2.1.2. The COR shall notify the Contracting Officer of any significant performance deficiencies using a Contractor Discrepancy

Report with supporting documentation.

2.1.3. The COR will upload copies of ALL surveillance documentation to the VCE COR Tool, unless otherwise directed by the contracting officer.

2.1.4. The COR will submit a monthly report to the contracting officer concerning performance of services rendered under this contract.

2.1.5. The COR recommends improvements to the QASP and PWS throughout the life of the contract.

2.2. Contracting Officer. The Contracting Officer is responsible for safeguarding the interests of the United States Government in contractual relationships. Only the Contracting Officer is authorized to bind the Government and then, only to the extent of the authority delegated to them through the issuance of a warrant.

2.2.1. The Contracting Officer delegates authority for inspection and/or acceptance in accordance with the terms of the contract.

2.2.2. The Contracting Officer informs the contractor of the names, duties, and limitations of authority for all quality assurance personnel assigned to the contract.

3.0. DESCRIPTION OF SERVICES

3.1. Scope of Work.

3.1.1 Relocation Services for Anniston Army Depot which shall include disassembly, packing/crating/loading of existing office furniture, equipment and furnishings and deliver by truck to a new location at Anniston Army Depot. Contractor shall unload/unpack and reassemble and set-up all furniture, equipment and furnishings according to the task order. All packing/crating material shall be removed from the buildings by the contractor.

4.0. QUALITY REQUIREMENTS

4.1. Quality Control Program. The contractor, not the Government, is responsible for management and quality control actions to meet the terms of the contract.

5.0 SURVEILLANCE. The COR will perform on-site surveillance during Relocation requirements based on the quality and effectiveness of the services.

5.1 Unacceptable Performance. If the number of complaints/defects exceeds the performance threshold for any objective, the COR will determine the possible cause of this unacceptable performance. Government-caused complaints/defects will not be counted against the contractor. The same applies to any other requirement of the contract when Government-caused complaints/defects are the cause of unacceptable contractor performance. If the contractor’s performance is judged unacceptable for any requirement by the COR, the COR will inform the contracting officer for resolution. Significant performance deficiencies must be submitted to the Contracting Officer using a

Contractor Discrepancy Report and include supporting documentation.

6.0 CONTRACTOR DOCUMENTATION REQUIREMENTS –PWS

6.1 The Contractor shall be required to submit a cost estimate of services to be performed and date that they shall be performed to the COR within two days of notification from the COR.

7.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS)

7.1 Overview. This PRS identifies the services required by the PWS over which the Government will exercise surveillance.

7.2 Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. The contractor shall provide the Government a written response as to why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future. When documentation does not meet performance thresholds, revising and resubmitting the documentation at no cost to the Government is the preferred method for correcting unacceptable performance.

7.3 Performance Objectives, Indicators, Thresholds, and Surveillance Methods. The services required by the contractor are summarized into performance objectives and indicators, along with the minimum standards that relate directly to mission essential items.

The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

8. Combatting Trafficking in Person:

8.1. I as the COR will ensure that the contractor is compliant within Combatting Trafficking in Person requirements.

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

Performance

Standard

Minimum Acceptable Level

(MAL)

Desired Level (DL) Disincentive Incentive

1. The contractor shall provide

Relocation Services in accordance with

PWS 1.3, 1.4 , 4.1,

4.2, 4.3, 4.4 and 5.1, 5.2

0% Deficiencies 100% Inspection, Full performance of PWS requirements.

Negative past performance rating

Positive past

The evaluation ratings are as follows:

Very Good - Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the task and sub-task being assessed was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the task and sub-task contain some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the task and sub-task being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory – Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the task or sub-task contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Signature:

Printed Name: Michael S. Finn

Title: Contract Support Specialist Date: 29 January, 2020

Contracting Officer Representative (COR)

Performance

Standard

Minimum Acceptable

Level (MAL)

Desired Level (DL) Disincentive Incentive

2. The contractor shall provide

Relocation

Services in accordance with

PWS 4.1, 4.2, 4.3,

4.4

0% Deficiencies 100% Inspection, Full performance rating

3. The contractor shall provide

Relocation

Services in accordance with

PWS 5.1, 5.2

through 5.2.9

0% Deficiencies 100% Inspection, Full performance rating