Attachment 1 PWS Yakutat Janitorial.pdf

Yakutat Ranger District (YRD) Janitorial Performance Work Statement (PWS) Page 1 of 13

General Information

1.0 General

This is a non-personal services contract to provide commercial janitorial services to the Yakutat Ranger District (YRD), Tongass National Forest (TNF), Alaska. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

2.0 Background

Janitorial Services are needed for the Yakutat Ranger District (YRD).

3.0 Purpose

Provide commercial janitorial services to multiple YRD facilities. Services are required to maintain a clean and attractive workplace environment that present each facility in their best appearance to enhance public relations and attractiveness of the facilities.

4.0 Description of Services

The Contractor shall furnish all labor, supervision, management, tools, materials, equipment, supplies, facilities, transportation, and other items and non-personal services necessary to provide commercial janitorial services to multiple YRD facilities. The contractor shall provide services in accordance with (IAW) this Performance Work Statement (PWS), and all applicable federal, state and local laws and regulations.

5.0 Place Performance

The work shall be performed in Yakutat, Alaska at the following locations:

Facility Location YRD Administrative Office 421 Ocean Cape Road #327 Yakutat, AK 99689 YRD Bunkhouse 421 Ocean Cape Road #327 Yakutat, AK 99689 YRD Administrative Housing Unit 3 871 Forest Service Rd Yakutat, AK 99689

6.0 Period of Performance

The ordering period of performance shall be as indicated below.

Period POP Start Date POP End Date Base Period Date Of Award May 31, 2025 Option Period 1 (12-Month Option Period) June 1, 2025 May 31, 2026 Option Period 2 (12-Month Option Period) June 1, 2026 May 31, 2027 Option Period 3 (12-Month Option Period) June 1, 2027 May 31, 2028 Option Period 4 (12-Month Option Period) June 1, 2028 May 31, 2029

7.0 Contract Type

The Government will award a Firm-Fixed Priced (FFP), Requirements, Service Contract with up to a 5-Year Ordering Period. Performance shall be made only as authorized by Task Orders issued IAW the Ordering Clause. Subject to any limitations in the Order Limitations Clause or elsewhere in this contract, the Contractor shall furnish to the Government all services specified in the Schedule of Items and called for by orders issued IAW the Ordering Clause.

Note: Task Orders will be issued at the rates specified in the Schedule of Items. The quantities of services specified in the Schedule of Items are estimates only.

8.0 Government Regular Working Hours

The Government's regular working hours are Monday through Friday from 0800 to 1630, except federal holidays or when the government installation is closed due to local or national emergencies, administrative closings, or similar government directed closings.

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9.0 Federal Observed Holidays

When a federal holiday occurs on a Saturday, federal employees are normally granted the previous Friday as the holiday observance. When a federal holiday occurs on a Sunday, federal employees are normally granted the following Monday as the holiday observance. Below is the list of recognized federal holidays:

Federal Holidays New Year’s Day (January) Labor Day (September) Martin Luther King Jr’s Birthday (January) Columbus Day (October) President’s Day (February) Veteran’s Day (November) Memorial Day (May) Thanksgiving Day (November) Juneteenth Day (June) Christmas Day (December) Independence Day (July)

10.0 Contractor Key Personnel

Contract Manager: The Contractor shall provide a Contract Manager and designated alternate, as applicable, who has full authority to act for the Contractor on all contract matters relating to this contract. The Contract Manager or alternate shall be available during the Government's regular working hours.

Quality Control Representative: The Contractor shall provide a Quality Control Representative who shall be responsible for the Contractor’s Quality Control Plan (QCP) to ensure services are performed IAW the PWS. The Quality Control Representative shall implement and maintain full compliance of the QCP throughout the contract period.

11.0 Government Key Personnel

Contracting Officer (CO): The CO is the only person with the authority to enter into, administer, and or terminate contracts;

make related determinations and findings on behalf of the government; and legally bind the government. The CO shall ensure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO shall determine and document the final assessment of the contractor's performance in the government’s past performance tracking system.

Contracting Officer’s Representative (COR): A COR may be assigned to this contract to monitor all technical aspects and assist in contract administration. The COR may be authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communication with the Contractor concerning technical aspects of the contract;

issue written interpretations of technical requirements (without increasing or decreasing contract scope), including Government drawings designs, and specifications; monitor Contractor's performance and notify both the CO and Contractor of deficiencies; and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms and conditions of the contract or any resulting task order.

Security and Safety Requirements

12.0 Security

The contractor shall be responsible for safeguarding all government property provided to the contractor for contractor use under this contract. At the close of each work period, all government property shall be secured.

13.0 Access to Government Facilities

The Contractor shall coordinate all contractor personnel access to government facilities with the COR. Only contractor personnel performing work under this contract shall have access to government facilities. If no coordination is made, access will be denied. Contractor personnel entering government facilities shall abide by all security regulations.

14.0 Key Control

If the Contractor is provided with keys to allow access to buildings and rooms requiring cleaning, they shall ensure they are not lost or misplaced and are not used by unauthorized personnel. The Contractor shall not duplicate keys. All keys that are provided to the Contractor will require a logged entry, signed signature, and date. Keys shall be retained in possession of the janitorial staff while performing services and returned to the COR prior to contract end date. All keys lost by Contractor’s personnel shall be reported to the COR immediately and shall be replaced at the Contractor’s expense. In the event that keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the CO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-

Performance Work Statement (PWS) Page 3 of 13 keying or replacement of the lock or locks shall be deducted from the monthly payment due to the Contractor. In the event that a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and total costs deducted from the monthly payment due to the Contractor.

15.0 Identification of Contractor Employees

All contract personnel working in situations where their contractor status is not obvious to third parties are required to identify themselves by wearing clearly written and visible nametags at all times, as such to avoid creating an impression in the minds of members of the public that they are Government officials.

16.0 Conduct of Contractor Personnel

The CO may require the contractor to remove from the work site any employee working under this contract for reasons of misconduct, security, or found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agent. Contractor employee shall be subject to dismissal from the premises upon determination by the CO that such action is in the best interests of the government. Such removal from the work site or dismissal from the premises shall not relieve the contractor of the requirement to provide sufficient personnel to perform the services as required by this PWS.

17.0 Safety

Contractor activities shall be conducted in a safe manner that minimizes accidents as well as any impacts on Government operations and members of the public. Contractor shall comply with applicable federal, state, and local codes and standards, including safety and occupational health requirements, as well as any additional specific requirement contained in this PWS.

18.0 Fire Protection and Prevention

All sweeping compounds, dust cloths and mop treating materials, floor oils and floor treatment materials (exclusive of waxes) shall be products, which are free of any spontaneous heating capability. Listings of these products as free of this capability by the Underwriters’ Laboratory Inc. or other qualified nationally recognized testing organization, shall be considered as meeting these requirements. The Contractor shall not store combustible supplies, including rags, paper, and other like items near possible sources of combustion such as, steam pipes, high wattage lamp bulbs, and other like items. However, dust rags may be stored in airtight metal containers at floor level. Rags, mops, brushes, wax, and other cleaning tools which contain a residue of animal, vegetable or mineral oils which are subject to spontaneous combustion shall be disposed of, processed by daily laundering, or removed off-site.

Technical Requirements

19.0 Facility Information, Required Service Type and Frequency of Services

YRD Administrative Office: The administrative office is open to the public 5 days a week year-round except for Holidays.

This is a rented space thus restrooms and outside windows are not included.

Services will be required throughout the year at varying levels. The level of effort required by the contractor, task(s), quantity, frequency, and period of performance shall be specified on each task order. The facility consists of the following:

Item # Description 1 Main

Office 1035 square feet of carpeted flooring with

• 2 U-shaped work areas with an adjacent open hallway

• a filing room

• 2 small cubicle workstations

• a small public entrance

• a reception area

• One sink- 15" X 15" with a 54" X 24" laminate countertop, with the top laminate cabinets

54" X 36", and the lower laminate cabinets 54" X 32".

• 8 trash cans

• 1 paper shredder receptacle

2 Office

#2 & #3

980 square feet of carpeted flooring total in offices #2 & #3

Office 2 has:

• 3 U-shaped desk/workstations

• 7 chairs

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• 1 table

• 1 floor printer

• 15" X 15" sink with a 26" X 60" laminate countertop

• 1 microwave

• 60" X 32" lower cabinets with laminate front

• 4 bookshelves

• 2 additional desk/workstations

• 3 filing cabinets

• 6 trash cans.

Office 3 has:

• 1 U-shaped desk/workstation

• 5 chairs

• 2 tables

• 1 trash can

• 1 (one) 15" X 15" sink in a 24" X 54" laminate countertop with a 54" X 32" laminate cabinet front.

3 Inside Windows

There are 19 total inside windows measuring 35" X 41" each.

YRD Bunkhouse: The bunkhouse is used by government employees. Services required by the contractor, task(s), quantity, frequency, and period of performance shall be specified on each task order.

This is a one-story building with a total of 2,156 square feet of vinyl flooring throughout the building.

Item # Description 1 Laundry

Room

• 1 washer

• 1 dryer

• 1 utility sink 23"H X 23"W X 24"L and laminate front cabinets 90" X 29"

2 Kitchen • 1 laminate countertop - 55" X 25"

• 1 microwave

• 2 refrigerators - 66" X 33"

• 1 double sink - 33" X 22" in an L- shaped laminate counter - 120" X 25" X 35" X 25"

• 2 ranges - 31"H 31"L X 27"W

• 1 oval wooden table - 81" X 41"

• 6 wooden chairs

• small wooden cabinets - 60" X 14"

• tall wooden cabinets - 175" X 30"

• lower wooden cabinets - 115" X 31"

3 Living Room • 2 - 81" couche

• 1 - 10' X 7' area rug

• 1 - 43" TV on a 50" X 24" stand

4 Bedrooms (6) • One (1) bedroom with one (1) single bed and 8’ x 5’ area rug

• Two (2) bedrooms with two (2) single beds and 8’ x 5’ area rug

• Three (3) bedrooms with two (2) single beds

5 Restrooms • Two (2) Restrooms:

1 toilet, 2 sinks with a 60" X 25" laminate countertop and 60" X 31" laminate cabinet front, 2 mirrors - 18" X 22", 2 showers 75"H X 30" W X 30" L

• One (1) ADA Restroom:

1 toilet, 1 sink with a 31" X 25" laminate countertop, 1 mirror - 18" X 22", 1 ADA shower 60"L X 32"W X 75"H and a laminate shower bench 21" X 30"

• One (1) Restroom:

1 toilet, 1 sink - 19" X 17", 1 mirror 16" X 20"

6 Glass Windows and Doors

Doors with glass inserts:

• 3 doors with inserts @ 21" X 35"

• 1 door with insert @ 20" X 36"

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Windows:

• 1 @ 81" X 43"

• 5 @ 71" X 37" – with blinds

• 1 @ 32" X 17"

• 1 @ 38" X 50" – with blinds

• 1 @ 78" X 16"

Exterior Screens:

• 1@ 81” X43”

• 5@ 71” X 37”

• 1 @ 38” X 50”

YRD Administrative Housing Unit 3: This housing unit is used as a bunkhouse by government employees. Services required by the contractor, task(s), quantity, frequency, and period of performance shall be specified on each task order.

This is a one-story building with a total of 381 square feet of vinyl flooring and 1183 square feet of carpet throughout the building.

Item # Description 1 Laundry

Room

• 1 Washer

• 1 Dryer

2 Kitchen • 1 Laminate counters - 90X38

• 2 Laminate counters - 118X30

• 3 Laminate counters - 26X22

• 4 Laminate counters - 45X26

• 1 refrigerators 65X30

• 1 double sink 33X22

• 1 electric range 30X25X36

• 1 tall cabinet - 87X30

• 2 tall cabinets - 36X15

• 3 tall cabinets - 45X30

• 1 lower wooden cabinet - 55X34

• 2 lower cabinets - 68X34

• 3 lower cabinets - 45X34

• 1 table 42X42

• 4 chairs

3 Living Room • 2 couches 81"

4 Bedrooms (4) • Bedroom #1 – 1 queen bed

• Bedroom #2 – 1 queen bed

• Bedroom #3 – 1 queen bed

• Bedroom #4 – 1 queen bed

5 Restrooms (2)

• Restroom #1

• 1 sink with counter 41X22.5

• 1 toilet

• 1 tub/shower with curtain

• 36X36 mirror

• Restroom #2

• 1 sink with counter 60X22.5

• 1 toilet

• mirror 54X36

• 1 shower with sliding doors 42X67

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6 Glass windows All windows and sliding door have vertical blinds which fit window

• 1 sliding glass door 70X80

• 1 window 70X44

• 1 window 28X40

• 1 window 95X58

• 2@ window 58X58

• 3@ window 58X46

Exterior Screens:

• 1@ 28” X 40”

• 2@58” X 58”

• 3@58” X 46”

20.0 Specific Tasks

The Contractor shall furnish all labor, supervision, management, tools, materials, equipment (ex. steam cleaner, vacuum cleaner, cleaning supplies, etc.), supplies (ex. toilet paper, paper towels, trash liners/bags, etc.), facilities, transportation, and other items and non-personal services necessary to provide commercial janitorial services and to satisfactorily meet or exceed the performance standards of this contract. The required services have been classified in tasks and described in detailed below.

The Contractor shall be responsible for disposal of all trash items at the city dump. There are no trash services in this community and there is also a lot of bear activity so items can’t be left outside.

Task 1 - Basic Janitorial Services – YRD Office: The duties under this task shall be performed as defined by each task order and shall be performed as ordered on the task order. Services shall be performed outside of regular office hours.

• CLIN xxx1 is 1x per week on Thursday or Friday and will typically be ordered in April-October.

• CLIN xxx2 is 2x per month on Thursday or Friday on the first and third week of the month and will typically be ordered November-March.

Item # Duties Description

1 Remove Trash All trash containers shall be emptied, and trash disposed of. The contractor shall ensure that no spillage of fluid or trash remain behind. Boxes, cans, and paper placed near trash receptacles and marked “TRASH” shall be removed.

Trash receptacles shall be left clean with appropriately sized liners replaced and returned to their initial location. The Contractor shall provide appropriately sized liners for trash receptacles. The Contractor shall properly dispose of all waste as there are no dumpsters and no garbage services in this community.

2 Vacuum Cleaning of Carpeted Areas

Carpeted areas, to include area and throw rugs, shall be free of all visible dirt, debris, dust, litter, and any other foreign matter. Remove all spots and stains with a carpet manufacturer’s approved method. Stains and spots shall be removed during each service. All tears, burns, and raveling shall be brought to the attention of the COR.

3 Spot Clean Floors/Carpets Spot clean floor surfaces to remove spots as big as 1 square foot or less. Spot removal shall be included during normal service schedule.

4 General Dusting Furniture and equipment up to 8 feet in height shall be dusted or cleaned to eliminate dust collection. Furniture includes counters, tabletops, filing cabinets, fans, shelving, and light fixtures. Equipment includes fax machines, printers, televisions, ventilation blinds, heat registers, fire extinguisher boxes, and thermostats. Surfaces include window ledges, windowsills, molding, wainscoting, wall hangings, signs, picture frames, benches, information desks, and other items throughout the building. Cobwebs shall be removed. Contractor shall not move items on surfaces to dust or clean; if surfaces are not clear then it is not necessary to dust or clean.

5 Disinfect Metal Doorknobs

All polished metal shall be disinfected.

6 Sink / Microwave Clean and disinfect the three (3) inner office sinks and wipe down the outside of the microwave. Wipe down outside of cabinets.

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Task 2 – Carpet and Window Cleaning - YRD Office: The duties on this task shall be performed as defined by each task order. Services are typically ordered once a year, generally in April. The contractor shall schedule with the COR 72 hours prior to services.

Item # Duties Description 1 Clean/Shampoo Carpets All carpeted flooring shall be cleaned in accordance with industry customary commercial practices. A heavy-duty spot remover may be required in heavily soiled areas. After shampooing, the area shall be uniform in appearance and free of stains and discoloration. All cleaning solutions shall be removed from baseboards, furniture, trash receptacles, chairs, and other similar items.

2 Clean inside windows

Interior of all windows shall be cleaned. Window frames, casings, sills, and glass shall have a clean, uniform appearance.

Task 3 – Deep Clean of Housing: The YRD Bunkhouse and the YRD Administrative Housing Unit 3 will be ordered separately. This is an optional task and will only be ordered if funding allows.

The duties under this task shall be performed as defined by each task order. Services are typically ordered once a year in March. The contractor shall coordinate with the COR 72 hours prior to performing services.

Item

Duties Description

1 Clean Floors All non-carpeted floor surfaces including restrooms, kitchen, laundry room, stairways, landings, vestibules, lobbies, and all walking surfaces shall be cleaned to ensure they have a uniform, glossy appearance. Movable items shall be tilted or moved to access the floor underneath those items and shall be returned to their original position after cleaning.

2 Vacuum and Shampoo Area Rug All area rugs shall be vacuumed and shampooed accordance with standard commercial practices. A heavy-duty spot remover may be required in heavily soiled areas to ensure a clean, uniform surface. All tears, burns, and raveling shall be brought to the attention of the COR as soon as practicable. Movable items shall be tilted or moved to access the floor underneath those items and shall be returned to their original position after cleaning.

3 Clean and Disinfect Kitchen All kitchen surfaces including sink, faucet, drain, counter, and backwall shall be cleaned and disinfected. The outside of cabinets, fridge and walls by trash receptacles shall be wiped down. Kitchen appliances exterior surfaces and handles are to be cleaned and disinfected.

The Government will be responsible for cleaning inside the fridge, microwave, range, and other kitchen appliances and cabinets.

4 Dust Furniture, Surfaces, and Equipment

Furniture and equipment up to 8 feet in height shall be dusted or cleaned to eliminate dust collection. Furniture includes counters, tabletops, fans, shelving, and light fixtures. Equipment includes televisions, ventilation blinds, heat registers, fire extinguisher boxes, and thermostats. Surfaces include window ledges, windowsills, molding, wainscoting, wall hangings, signs, picture frames, benches, and other items throughout the building. Cobwebs shall be removed.

Contractor shall not move items on surfaces to dust or clean; if surfaces are not clear then it is not necessary to dust or clean.

5 Surface Cleaning Surface cleaning includes removing and cleaning smudges, fingerprints, marks, streaks, spills, etc. from washable surfaces of all walls, partitions, vents, grillwork, doors, door guards, door handles, push-bars, kick-plates, light switches, temperature controls, and fixtures. All carpeted and non-carpeted areas shall be free of spots and stains in accordance with carpet/flooring manufacturers’ approved methods.

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6 Clean Laundry and Utility Sinks All washers, dryers, and utility sinks shall be wiped down on exterior and surrounding surfaces to be free of streaks, stains, spots, smudges, scale, and obvious soil.

7 Clean and Disinfect Restroom(s) Clean and disinfect all surfaces of mirrors, sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, benches, partitions, doors, walls, stall doors, entry doors (including kick plates, handle, ventilation grates, metal guards), and other such surfaces. All surfaces shall be cleaned and disinfected using germicidal agent. Mirrors shall be clean and have no streaks or other removable matter. Vents (within 7 feet of the floor) shall be clean. Walls and grout shall be free of all film, spots, and detergent buildup.

8 De-Scale Toilets, Urinals, Sinks, and Shower Stalls

De-scaling shall be performed to keep areas free of spots, water spots, scale buildup, soap scum, rust, odor, and any other deposits.

9 Inside Windows and Blinds

Interior of all windows shall be cleaned. Window frames, casings, sills, and glass shall have a clean, uniform appearance.

All window blinds shall be cleaned IAW standard commercial practices. Blinds shall be cleaned, dusted, wiped, or washed in a manner that removes dirt, dust, smudges, and cobwebs.

10 Window Screens Window screens of all windows shall be cleaned to have a uniform appearance. All window screens shall be cleaned IAW standard commercial practices. Screens shall be cleaned, dusted, wiped, or washed in a manner that removes dirt, dust, smudges, and cobwebs.

Task 4 – Outside Windows YRD Bunkhouse and YRD Administrative House Unit 3: This is an optional task and will only be ordered if funding allows. The duties under this task shall be performed as defined by each task order.

Services are typically ordered once a year in May. The contractor shall coordinate with the COR 72 hours prior to performing services.

Item # Duties Description 1 Clean Outside Windows The exterior of all windows shall be cleaned to have a uniform appearance. All windows shall be cleaned IAW standard commercial practices in a manner that removes dirt, dust, smudges, and cobwebs.

21.0 Over and Above Work

Work not covered in Paragraph 20.0 of this PWS may be considered Over and Above Work. The contractor shall submit the following information for all over and above work: type of work required; detailed work description; specific location, estimated labor hours; materials required to complete the work, and proposed cost. Data shall be sufficient to satisfy contract requirements and obtain the authorization of the CO to perform the proposed work.

The contractor shall not proceed with over and above work until the Government promptly reviews the information submitted. The government will verify that the proposed work is required and not covered under the basic contract line item(s) and that the proposed corrective action is appropriate. The government will authorize over and above work as necessary and through the issuance of modifications to the contract, issuance of task orders, or use of government Purchase Card (GPC).

Additional Requirements

22.0 Quality Control Plan (QCP)

The Contractor shall develop and maintain an effective QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

The Contractor’s QCP is the means by which the Contractor assures that their work complies with the requirements of the contract. The Contractor’s QCP shall be provided to the CO and COR NLT 30 business days after contract award. After acceptance of the QCP, the Contractor shall receive the CO’s acceptance in writing of any proposed change to the QCP.

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23.0 Biobased Materials

The contractor shall utilize products made from bio-based materials (e.g., bio-based cleaners, degreasers, and toilet bowl cleaners) to the maximum extent practical without jeopardizing the intended use or detracting from the overall quality delivered to the end user or potential harm to surfaces. See http://www.biopreferred.gov/ for acceptable products. The contractor shall submit a list indicating the name of the manufacturer, brand name, intended use of each of the products and the Safety Data Sheets used in the performance of requirements of the PWS, IAW 29 CFR 1910.1200.

24.0 Safety Data Sheets (SDS)

The contractor shall submit SDS for each one of the products to be used in the performance of this contract. SDS shall be provided within 30 days from the date of award for approval by the CO or COR. Once products are approved for use, the contractor shall provide each Facility Manager a copy of the SDS. A copy shall be located where products are stored prior to start of full contract performance.

25.0 Conservation of Utilities

The contractor shall instruct employees in utility conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include but are not limited to the following: lights shall be used only in areas where and at a time when work is actually being performed; heating, ventilation and air conditioning (HVAC) controls shall not be adjusted by Contractor employees; and water faucets and valves shall be turned off after each use.

26.0 Travel

The Contractor shall be responsible for all travel to and from the work site locations.

Deliverables Schedule

27.0 Key Deliverables

The Contractor shall submit an electronic copy of all deliverables to the CO and COR in PDF format and phrased in layperson language. Below is a list of all deliverables outlining each objective and due date.

Item # Deliverable Objective Due 1 List of

Contractor Personnel

Provide a list of all contractor personnel assigned to this contract and their point of contacts.

NLT 10 business days after contract award. An updated copy shall be provided to the CO and COR as changes occur.

2 Invoices Invoices shall be submitted via www.IPP.gov. NLT 10 business days after work performance. For monthly invoicing, invoices shall be submitted NLT 10 days after the end of the month.

3 Safety Data Sheet (SDS)

A copy shall be provided for each product used to perform services under this contract/task order.

SDS needs to be approved by the CO or COR.

Once products are approved for use, the Contractor shall provide each facility manager a copy of the SDS that will be located where products are stored prior to start of full contract performance.

NLT 30 business days after contract award. An updated copy shall be provided to the CO and COR as changes occur.

4 Biobased Products Under Service Contracts Report

Report to www.SAM.gov, with a copy to the CO, on the product types and dollar value of any USDA-designated biobased products purchased by the contractor IAW FAR clause 52.223-2.

No later than October 31 of each year.

5 Quality Control Plan (QCP)

Provide a plan detailing the procedures to be implemented to identify, prevent, and ensure non-recurrence of defective services.

NLT 30 business days after contract award. An updated copy shall be provided to the CO and COR as changes occur.

6 Over and Above Work Request

Provide a work request for all Over and Above Work. The request shall include the type of work required, detailed work description, specific location, estimated labor hours, materials required to complete the work, and proposed cost.

NLT 10 business days from the date the work was discovered.

http://www.biopreferred.gov/ http://www.ipp.gov/ http://www.sam.gov/

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Performance Requirements Measures

28.0 Acceptable Performance

Acceptable performance is achieved if 95% of the requirement is successfully satisfied. The Contractor’s acceptable performance will be rated in COR reports and in the Contractor Performance Assessment Reporting System (CPARS) as Satisfactory, Very Good, or Exceptional.

29.0 Unacceptable Performance

Unacceptable performance is achieved if less than 95% of the requirement is satisfied (e.g., work specified by contract is incomplete or work is not IAW the PWS, task order, and manufacturer’s specifications). If the performance is deemed unacceptable for any objective (required task), the COR will determine the possible cause of this unacceptable performance. Unacceptable performance caused by actions of the Contractor shall be reported to the Contractor’s on-site representative and request its signature on documentation acknowledging notification. Unacceptable performance caused by actions of the Government shall not be held against the Contractor. If the Contractor disputes the results of surveillance, the COR must refer the Contractor to the CO for resolution. The Contractor’s unacceptable performance will be rated in COR reports and in CPARS as Marginal or Unsatisfactory.

30.0 Performance Requirements Summary

Item

Performance Objective

Performance Standard Performance Threshold

Surveillance Method Remedy

1 Basic Janitorial Services – YRD Office

Work shall be performed IAW this PWS, the terms of each task order, and all applicable federal, state, and local laws and regulations.

95% of the requirement satisfied and/or no more than 2 valid customer complaints per month.

Periodic and/or random inspections by the COR or Government Technical Representative (GTM), and/or Validated Customer Complaints.

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

2 Carpet & Window Cleaning YRD Office

Work shall be performed IAW this PWS, the terms of each task order, and all applicable federal, state, and local laws and regulations.

95% of the requirement satisfied and/or no more than 2 valid customer complaints per month.

100% inspections by the COR or Government Technical Representative

(GTM).

defective services.

Full invoice payment upon successful completion and acceptance.

3 Deep Clean Housing:

YRD

Bunkhouse or

YRD

Administrative Housing Unit 3

Work shall be performed IAW this PWS, the terms of each task order, and all applicable federal, state, and local laws and regulations.

95% of the requirement satisfied and/or no more than 2 valid customer complaints per month.

100% inspections by the COR or Government defective services.

Full invoice payment upon successful completion and acceptance.

4 Outside Windows YRD Bunkhouse and YRD Administrative House Unit 3

Work shall be performed IAW this PWS, the terms of each task order, and all applicable federal, state, and local laws and regulations.

95% of the requirement satisfied and/or no more than 2 valid customer complaints per month.

100% inspections by the COR or Government defective services.

Full invoice payment upon successful completion and acceptance.

5 Over and Above Work

Work shall be performed IAW this PWS, the terms of each task order, and all applicable federal, state, and local laws and regulations.

95% of the requirement satisfied and/or no more than 2 valid customer complaints per month.

100% inspections by the COR or Government Technical Representative

(GTM).

Rework at no cost to Government for defective services.

Full invoice payment upon successful completion and acceptance.

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31.0 Customer Complaints

Customer complaints will be substantiated by the COR for validity. Should the COR determine that the complaint is valid, the COR will inform the Contractor orally and in writing and give the Contractor additional time to correct the defect.

Should the Contractor disagree with the complaint after investigation of the site, the Contractor shall notify the COR. The COR will review the matter to re-examine the validity of the complaint. The COR will re-inspect the services for compliance prior to acceptance.

Government-Furnished Property and Utilities

32.0 Government-Furnished Property

The Government will provide the following property for the performance of this contract.

Item # Description Location 1 Set of Keys YRD Office 2 Storage Cabinet with Keys to secure cleaning supplies YRD Office 3 Access to maintenance room for storage of larger items YRD Office

33.0 Government-Furnished Utilities

The Government will provide the following utilities for the performance of this contract.

Item # Description Quantity Location 1 Water As needed following conservation of utilities practices. At all facilities.

2 Electric Power As needed following conservation of utilities practices. At all facilities.

Definitions, and Applicable Laws, Regulations, Specifications and Guidance

34.0 Definitions

Acceptance: The act of an authorized representative of the Government by which the Government, for itself or as agent of another, assumes ownership of existing identified supplies tendered or approves specific services rendered as partial or complete performance of the contract.

Business Day: Refers to any day in which government normal business operations are conducted. For this contract, a business day will be IAW PWS Paragraph 8.0, Government Regular Working Hours.

Calendar Day: Refers to the period of elapse time, using Coordinated Universal Time or local time that begins at midnight and ends 24 hours later at the next midnight.

Clean: This term shall be defined as free of dirt, odors, dust, spots, streaks, stains, smudges, litter, debris, and other residue. Remove any floor maintenance solutions or cleaning product residue that may have splashed or is not an air-dry product. Chairs, trash receptacles, and other moveable items shall be moved to maintain floors underneath these items.

Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer. "Administrative Contracting Officer (ACO)" refers to a Contracting Officer who is administering contracts. "Termination Contracting Officer (TCO)" refers to a Contracting Officer who is settling terminated contracts. A single Contracting Officer may be responsible for duties in any or all of these areas.

Contracting Officer’s Representative (COR): An individual, including a Contracting Officer’s Technical Representative (COTR), designated, and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

Contractor: A supplier or service provider that enters into a contract with the Government to provide specific supplies or services to the Government. The term in this contract refers to the prime.

Contractor-Acquired Property: Property acquired, fabricated, or otherwise provided by the contractor for performing a contract and to which the Government has title.

Day: Unless otherwise specified, it means a calendar day.

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Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable: Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Disinfect: Cleaning in order to destroy any harmful micro-organisms by application of an approved chemical agent.

Equipment: A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

Facility: An establishment, structure, or assembly of equipment designated for a specific function; something designed, built, installed, etc., to serve a specific function affording a convenience or service.

Government-Furnished Property (GFP): Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government Property: All property owned or leased by the Government. Government property includes both government-furnished property and contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Inspection: Examining and testing supplies or services (including, when appropriate, raw materials, components, and intermediates assemblies) to determine whether they conform to contract requirements.

Invoice: A contractor’s bill or written request for payment under the contract for supplies delivered or services performed.

Line Item: the basic structural element in a procurement instrument that describes and organizes the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment. The use of the term "line item" includes "subline item," as applicable.

Line Item Number: Either a numeric or alphanumeric format to identify a line item.

Movable Item: Any easily movable item of 50 pounds or less (i.e., chairs, trash receptacles, etc.).

Non-Personal Services Contract: A contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government IAW FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

Option: Unilateral right in a contract by which, for a specified time, the Government may elect to purchase additional supplies or services called for by the contract, or may elect to extend the term of the contract.

Over and Above Work: Work discovered during the course of performing overhaul, maintenance and repair efforts that is within the general scope of the contract; not covered by the line item(s) for the basic work under the contract; and necessary in order to satisfactorily complete the contract.

Performance Objectives: Describe the work that is to take place.

Performance Requirements Summary (PRS): Identifies the key performance indicators of the contract that will be evaluated by the Government to ensure the Contractor meets standards.

Performance Standard: Describe the desired results that are to be achieved. A measure of comparison; an acceptability criterion; a benchmark or yardstick against which a service will be measured.

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Quality Assurance (QA): Refers to the various functions, including inspection, performed by the Government to determine whether a contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP): An organized written document used by the Government for quality assurance surveillance. A plan describing how the government will survey, observe, test, sample, evaluate and document the contractor’s performance in meeting critical performance standards identified in the contract.

Quality Control (QC): Refers to the various functions performed by the contractor to control and improve the quality of goods and services provided.

Quality Control Plan (QCP): An organized written document used by the Contractor for quality control. A contractor’s internal quality assurance procedures for measuring, tracking, reporting, and analyzing contract performance. A contractor’s QCP is separate from the government’s QASP.

Random Sampling: A method of looking at a few individual items in a lot to determine the quality of that lot against a standard.

Service Contract: A contract that directly engages the time and effort of a contractor whose primary purpose is to perform an identifiable task rather than to furnish an end item of supply.

Serviceable Condition: Refers to items that are usable; ready for use; in proper operating condition; durable; clean and in good condition; usable for its intended purpose.

Space: An area to receive commercial janitorial services, which may or may not be considered to be a room by common definition. Examples of space are definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

Sub-Contractor: One that enters into a contract with a prime Contractor. The Government does not have privy of contract with the sub-contractor.

Task Order: An order for services placed against an established contract or with Government sources.

Waste Containers: Trash receptacles such as wastebaskets, trashcans, wastepaper baskets, ashtrays, or any container holding trash, paper, or refuse of any type.

Work Request: Document prepared by the Contractor which describes over and above work being proposed.

35.0 Applicable Laws, Regulations, Specifications and Guidance

• Occupational Safety and Health Administration (OSHA) Code of Federal Regulations, 29 CFR 1910.1030, Bloodborne Pathogens: https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.1030

• Occupational Safety and Health Administration (OSHA) Code of Federal Regulations, 29 CFR 1910.1200, Hazard Communication: https://www.osha.gov/laws-regs/regulations/standardnumber/1910/1910.1200

• United States Department of Agriculture (USDA) Bio-Preferred: https://www.biopreferred.gov/BioPreferred/

The above is a list of major specifications applicable to this requirement. Other specifications referred to within these specifications (even though not specifically listed here) are also fully applicable.