Attachment 1_PWS-Remediation-Restoration Services 03212020.pdf

Performance Work Statement (PWS)

Remediation & Restoration Services

March 2020 ii

Table of Contents

1.0 Introduction 1

1.1 Background 1

1.2 Objectives 1

1.3 Mission Statement 1

2.0 Requirements 1

2.1 General 1

2.2 Scope 1

2.3 Changes in Scope 1

2.4 Subcontract Management 2

2.5 Other Direct Costs 2

2.6 Period of Performance 2

2.7 Place of Performance 2

2.8 Hours of Operation 2

2.9 Recognized / Federal Holidays & Government Closures 2

2.10 Government Key Personnel 2

2.11 Contractor Key Personnel 3

2.12 Contract Administration and Management 3

2.13 Quality Control 3

2.14 Identification of Contractor Employees 4

2.15 Standards of Conduct 4

2.16 Non-Personal Services 4

2.17 Parking 4

2.18 Contractor Furnished 5

2.19 Special Requirements 5

2.20 Criminal Background Checks 6

2.21 Security Requirements and Access Control Credentials 6

2.22 Vehicle Operation 6

2.23 Search and Seizure 6

2.24 Physical Security 7

iii

2.25 Controlled Access Buildings 7

2.26 Emergency Services 7

2.27 Safety 7

2.28 Fire Prevention 7

2.29 Environmental and OSHA Requirements 8

2.30 Green Procurement 8

2.31 Disposal 9

2.32 Energy and Utilities Conservation Program 9

3.0 Performance Requirements and Standards 10

3.1 High Level Objectives 10

3.2 Type of Service 10

3.3 Response Time 10

4.0 Performance Requirements Summary (PRS) MATRIX 10

4.1 Quality Assurance 11

5.0 Deliverables 11

6.0 Related Documents 12

6.1 Definitions and Acronyms 12

6.2 Applicable Directives and Publications 15

6.3 Technical Exhibits 16

6.4 Attachments 16

1.0 Introduction. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform custodial services as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

1.1 Background: Fort Leavenworth is an Army installation located adjacent to the city of

Leavenworth, Kansas in Leavenworth County. The 2018 population base consists of approximately 8,937 Military and Government Civilian and Contractor personnel, as well as

5,907 resident Family Members. The Garrison, also called an installation or post, are communities that provide many of the same type of services expected from any small town. The

Garrison supports several military units and tenants such as the U.S Army Combined Arms

Center (CAC) Headquarters, Army University (Command and General Staff College & Foreign

Military Studies Office), Training and Doctrine Command, Munson Army Health Center, Mission Command Training Programs, and the Military Corrections Command (United States

Disciplinary Barracks & Midwest Joint Regional Correction Facility).

1.2 Objectives: The Contractor shall provide Emergency Restoration Service for Fort

Leavenworth. Instances occur where Ft. Leavenworth may require specialized services (cleaning, debris removal etc.) that do not fall within the scope of the custodial service contract currently in place at Ft. Leavenworth.

1.3 Mission Statement: The goal is to support the mission by providing a clean, healthy environment for occupants, users, and visitors to facilities identified to receive Emergency

Remediation and Restoration Services under this contract. To meet this goal, close coordination is required between the Contractor, KO/Ordering Officer/Alternate Ordering Officer to efficiently provide Emergency Remediation and Restoration Services while minimizing disruptions to operations within the facilities and meeting security requirements.

2.0 Requirements.

2.1 General: This is a non-personal services contract to provide Emergency Restoration services to various buildings and activities located on Ft. Leavenworth. The Government shall not exercise any supervision or control over the contract service providers performing the services.

Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

2.2 Scope: The Contractor shall perform Emergency Restoration services in accordance with the

PWS.

2.3 Changes in Scope of Work: The Government reserves the right to reduce the contractor's payment as reflected by the any adjustment in the quoted price of the scope of work based on conditions via call order Modification.(section reserved for future use)

2.3.1 If the work requested by the Ordering Officer/Alternate Ordering Officer is denied on the behalf of the contractor a written statement from the contractor will need to be submitted to the

Ordering Officer/Alternate Ordering Officer within 24 hours of request.

2.4 Subcontract Management: N/A

2.5 Other Direct Costs: N/A

2.6 Period of Performance: The period of performance shall be for a five year ordering period after date of award.

2.7 Place of Performance: The work to be performed under this contract will be performed at

Ft. Leavenworth, KS.

2.8 Hours of Operation: Installation hours typically are 7:00am-5:00pm Monday through

Friday. Some buildings may require services outside of the typical installation hours. The contractor will coordinate with the Ordering Officer/Alternate Ordering Officer/KO for each building’s Emergency Restoration Service.

2.9 Recognized / Federal Holidays & Government Closures: Federal holidays or when the unanticipated holidays declared by the President, Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

Arrangements with the Ordering Officer/Alternate Ordering Officer/KO will need to be done to access during the closures.

2.9.1 Federal holidays are:

New Year’s Day President’s Day

Martin Luther King Jr.’s Birthday Memorial Day

Independence Day Labor Day

Columbus Day Veterans Day

Thanksgiving Day Christmas Day

2.9.2 Any of the above holidays falling on a Saturday will be observed on the Friday prior.

Holidays falling on a Sunday will be observed on the following Monday.

2.9.3 Closures due to local or national emergencies will be posted on the Fort Leavenworth website: https://home.army.mil/leavenworth/index,php.about/post-status

2.10 Government Key Personnel: The only personnel that can authorize performance of work to be completed for Emergency Restoration services on this contract will be the Contracting Officer

(KO), Ordering Officer, & Alternate Ordering Officer.

2.10.1 The Contracting Officer (KO) has the overall responsibility to ensure that the requirements of law and regulations are followed for government contracts. The KO is the only person that has the authority to bind, and obligate the government especially with regard to changes in cost, price, estimates or changes in Period of Performance. The KO is the only person that has the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. If any work is authorized from persons other than the KO, and performance of work by the Contractor is completed, this work will be an unauthorized commitment and may not be paid for by this contract. The Contractor or the person who authorized the work may be held liable/responsible for the cost of unauthorized services.

2.10.2 The Ordering Officer/Alternate Ordering Officer monitors all technical aspects of the contract and assists in contract administration. The Ordering Officer/Alternate Ordering Officer is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of

Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the Ordering Officer/Alternate Ordering Officer, a copy of which is sent to the Contractor, states the responsibilities and limitations of the Ordering Officer/Alternate

Ordering Officer, especially with regard to changes in cost or price, estimates or changes in delivery dates. The Ordering Officer/Alternate Ordering Officer are not authorized to change any of the terms and conditions of the resulting contract.

2.10.3 A government building monitor may be selected at most buildings. The Building Monitor informs the Ordering Officer/Alternate Ordering Officer of any indications of non-performance of contractor tasks, unauthorized changes in the frequencies of task performance, and/or validation of customer complaints. The Building Monitor has no authority to direct the

Contractor.

2.11 Contractor Key Personnel: The Contractor shall provide a point of contact (POC) who shall be responsible for the performance of work. The name of this person and an alternate who shall act for the Contractor shall be designated in writing to the KO within 10 days of implementation of contract or whenever there are changes. The POC or alternate shall have full authority to act for the Contractor on all contract matters relating to operation of this contract.

2.11.1 The POC minimal qualifications are:

• 1 year experience in remediation & restoration of fire, water, biohazard, mold, & lead.

• Certification in water remediation technician and mold remediation technician.

• 1 year experience with supervising employees.

• Proficient in MicroSoft Office software.

• Organized and pays close attention to details.

2.12 Contract Administration and Management: N/A

2.13 Quality Control: The Contractor shall develop and maintain an effective Quality Control

Plan and process which will ensure services are performed in accordance with this PWS. The

Contractor shall develop and implement procedures to identify, prevent, and ensure against recurrence of defective services. The Contractor shall not hire off-duty Government Quality

Control Evaluators or any other persons whose employment would result in a conflict with 5

CFR Chapter XVI, Parts 2634-2641.

2.14 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves such that they avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all correspondence (documents, emails etc.) or reports produced by Contractor are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

2.15 Standards of Conduct: Contractor personnel’s conduct shall not reflect discredit upon the

Government. The Contractor shall ensure that personnel present a professional appearance. The

Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any Contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. Contractor employees shall comply with all DoD and local requirements that establish uniform policies governing smoking in and around Government Owned buildings and vehicles. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive

5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid being improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/ gratuities, and on non-disclosure of sensitive or classified information.

The Contractor shall ensure employee conduct complies with 41 U.S.C. 2101-2107 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no Contractor employees conduct political related activities or events on the installation. The Contractor and Contractor's employees shall, at all times, conduct themselves in a professional and courteous manner when dealing with customers.

Validated instances of non- courteous behavior and unprofessional conduct will constitute

Contractor nonperformance in that area. When any Contractor employee receives two (2) valid customer complaints in a one-year period, the Contractor shall consider removing such employee from employment under this contract. Removal of employees for such reasons shall not relieve the Contractor of the requirement to provide sufficient personnel to adequately perform services required under this contract. The Contractor shall report to the Ordering Officer/Alternate

Ordering Officer all disputes with customers or other Government contractors resulting from receiving or providing support. The Contractor shall provide an oral report within two hours after such a dispute occurs. The Contractor shall submit a written report covering facts about the dispute within five (5) business days following oral notification.

2.16 Non-Personal Services: This is a non-personal services contract.

2.17 Parking: Subject to availability, Contractor employees will be provided parking space in the vicinity of their work area(s). Contractor employees shall comply with parking regulations contained in CAC & FL Reg. 190-5 "Motor Vehicle Traffic Supervision and Installation Traffic

Control" as supplemented. The KO may designate other spaces as required.

2.18 Contractor Furnished: The Contractor shall furnish all materials, equipment, tools, Personal

Protective Equipment (PPE), dumpsters for disposal (contractor is not allowed to use government furnished dumpsters) facilities and other items and non-personal services necessary to perform the clean-up as defined in this Performance Work Statement (PWS). All materials, tools, chemicals, equipment, and supplies used by the Contractor shall conform to commercial brand/products. The Government reserves the right to inspect at the source, supplies, or services not manufactured or performed within the Contractor’s facility. Government inspection shall not constitute acceptance; nor shall it in any way replace the Contractor’s inspection system or otherwise relieve the Contractor of his responsibility to furnish an acceptable end item.

2.18.1 Materials: The Contractor shall furnish all supplies necessary to perform all requirements for services in this PWS.

2.18.2 Equipment: The Contractor shall furnish and maintain all electrical and manual equipment required for proper execution of this contract. All equipment shall have bumpers and guards to prevent marking or scratching fixtures, furnishings, or building surfaces. All electrical equipment used by the Contractor shall be UL approved and operate using existing building circuits. Electrical cords shall be free of any damage. Electrical cords with missing or broken ground prongs, plug pulled from casing and insulation, wire cover pulled from the plug, &/or frayed cords exposing wires pose a fire risk and will not be used until repaired/replaced CAC &

FT LVN Reg 420-2 “Post Fire Regulations”.

2.18.3 Tools: The Contractor shall furnish all tools necessary to perform the work defined in the contract.

2.18.4 Telephone Service: The Contractor shall provide a 24 hour phone number which enables the KO/Ordering Officer/Alternate Ordering Officer to immediately contact the POC and/or

Alternate POC at any time during the performance of the work. Contractor personnel shall not use Government telephones for personal use, nor for any toll or long distance calls.

2.19 (Reserved for future use).

2.20 Criminal Background Checks: Employees will be subject to National Agency check for personal security clearance. Directorate of Emergency Services (DES) will determine whether an employee's presence is detrimental to security.

2.21 Security Requirements and Access Control Credentials: Due to increased security of Fort

Leavenworth, all personnel entering the Fort must report to the Visitors Control Center (VCC) for a background check and a day pass by Investigative personnel. Individuals that are working for an approved contract for the Fort may apply for a Local Access Credential (LAC) card that will give them extended access to the Fort without having to go thru the VCC daily. The

Contractor shall submit the employees Local Access Credential Application Form and Fort

Leavenworth Installation Access Credential Acknowledgment Statement to the Ordering

Officer/Alternate Ordering Officer at start of employment. LAC Forms can be found at:

https://home.army.mil/leavenworth/index.php/my-fort/all-services/gate-information

2.21.1 Approved applicants shall report to VCC with a form of ID to receive their LAC card.

The LAC will allow temporary access to the installation and must be renewed prior to expiration.

Please refer to the Garrison website for information on acceptable forms of ID.

2.21.2 An approved LAC authorizes the individual to access the Fort through the regular DoD

ID lane, but will not allow them to "escort" other non-DoD Individuals.

2.21.3 Loss of LAC card will need to be notified to the Ordering Officer/Alternate Ordering

Officer and reported to the DES investigative personnel immediately. Employee must resubmit for a replacement LAC card.

2.21.4 If termination of position occurs, LAC card must be returned to KO/Ordering

Officer/Alternate Ordering Officer immediately, for return to VCC within 5 business days of termination.

2.21.5 Disapproved applicants will be denied from entering the installation.

2.22 Vehicle Operation: The Contractor and Contractor employees driving Contractor-owned or privately owned vehicles (POV) on Fort Leavenworth shall possess a valid State driver's license and insurance for both company and private vehicles. Ensure the vehicle has a valid State registration for both company and private vehicles. There will be indication of company name visible on exterior of the company vehicles.

2.23 Search and Seizure: All Contractor personnel and property are subject to search and seizure upon entering, while on, and leaving the installation. No Contractor employee shall be permitted on the post when such check reveals that his presence would be detrimental to the security of the post or detrimental to the mission of the organization. Removal of employees for any of the reasons stated in this paragraph does not relieve the Contractor of the requirement to provide sufficient personnel to adequately perform services required under this contract.

2.24 Physical Security: The Contractor shall safeguard all Government equipment, information and property provided for Contractor use. The Contractor shall establish and maintain physical security to prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and fire; and to provide internal safeguards for the security of all Government-furnished property and all property in the possession of the Contractor for the performance of required services. The

Contractor shall comply with all installation security requirements.

2.25 Controlled Access Buildings: Portions of the work under this contract are performed in secure buildings and/or areas in which custodial personnel may need to gain access or will be escorted by the activity personnel. The contractor shall arrange for access to any area to be serviced through the building occupants. The access may be of knocking, calling one or more designated numbers, or other means of alerting the occupants of their arrival. All access issues will be reported to the Ordering Officer/Alternate Ordering Officer immediately. Contractor personnel working in restricted areas may be required to sign in and out and state the nature of business at the entrance desk. The Contractor shall comply with restricted area procedures and instructions pertaining to each building/area on the contract. Work in restricted areas after normal duty hours shall be coordinated with the respective area Security Officer through the

Ordering Officer/Alternate Ordering Officer.

2.26 Emergency Services: The Contractor employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the

Ordering Officer/Alternate Ordering Officer within 1 hour of the incident. Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor. Fort

Leavenworth does not have emergency medical facilities available.

2.2 Safety: The contractor shall perform work in a safe manner as required by OSHA Safety and

Health Requirements. The Contractor shall be responsible for instructing their employees in safety measures and shall not permit them to place mops, brooms, machines, and other equipment in an unsafe position. The Contractor shall provide and place signs to mark areas that are slippery or unsafe due to the cleaning and working operations. Provide a verbal notification to the Ordering Officer/Alternate Ordering Officer as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation

Reports to the Ordering Officer/Alternate Ordering Officer within five calendar days of each occurrence. If the Contractor fails or refuses to comply promptly with the above safety requirements, the KO may issue an order stopping all or part of the work until satisfactory corrective action has been taken. No part of the time lost due to any such stop order shall be made the subject of claim for extension of time or for excess costs or damages to the Contractor.

2.28 Fire Prevention: The Contractor's operation shall conform to all applicable portions of

CAC&FL Reg 420-2 “Post Fire Regulation.” The Contractor shall instruct all his employees in fire prevention and advise them of requirements as they pertain to this contract. The Contractor shall be subject to fire inspection by the Government.

2.28.1 Rags, mops, brushes, spirit type finishes, and other combustible materials used which contain a residue of animal, vegetable, or mineral oils are subject to spontaneous ignition and shall be disposed of or stored outside of buildings in tight, covered metal containers.

2.29 Environment and OSHA Requirements: The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO/Ordering Officer/Alternate Ordering Officer for final resolution. The Contractor shall notify the KO in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the

KO/Ordering Officer/Alternate Ordering Officer, to halt all Contractor performance with a commensurate deduction of monies due from the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract.

2.29.1 The Contractor shall submit to the Ordering Officer/Alternate Ordering Officer for approval, a list of proposed chemical products, along with the Safety Data Sheet (SDS) with quantity of items, to be used in accordance with the contract specifications. Product Submittal will be submitted 30 business days after contract award and shall be resubmitted within five (5) business days of each project. Once initial chemical products have been approved for use, the

Contractor shall submit for approval any new or substitute products along with the related SDS that the Contractor proposes to use. The contractor must submit at the start of the contract years and semi-annually to the Ordering Officer/Alternate Ordering Officer a typical inventory of size and quantity of items on the SDS list. The Contractor shall keep a log with attached SDS, which details all materials currently in use, all materials that remain but are no longer used, and a list of materials stored in vehicles and/or storage sites. Materials which do not fully comply with

CAC&FL Reg. 420-2 "Post Fire Regulation" or materials bearing Interstate Commerce

Commission (ICC) Red Label (Acid) shall not be used or be permitted in any building or area covered by this contract. No materials shall be used which will damage floors, floor coverings, toilet fixtures, woodwork, painted surfaces, appliances, furniture, or other items being cleaned.

Any damages occurring from cleaning, will be liable to the contractor.

2.29.2 The Contractor shall not expose building occupants and/or personnel to known hazardous chemical, biological and particle contaminants, which adversely impact air quality, health, building finishes, building systems, and the environment. The Contractor shall consider environmental and safety elements in the low-impact environmental chemical policy. The

Contractor shall adhere to Industry best practices and comply with local regulatory requirements, such as Green Seal GS-37 standard, or if GS-37 is not applicable (e.g., for products such as carpet cleaners, floor finishers or stripper), use products that do not exceed maximum allowable

Volatile Organic Chemical (VOC) levels.

2.30 Green Procurement: In order to comply with the green procurement requirements of

Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) and Executive

Order 13423, the Government requires the use of recycled and recovered materials and products identified in the Environmental Protection Agency's (EPA) Comprehensive Procurement

Guidelines. These materials and products must meet the requirements of the Performance Work

Statement (PWS), must not delay the progress of work, must be available from more than one source, and must not be cost prohibitive. EPA guideline items are seen as the minimum that should be considered when evaluating recyclable materials. Other materials and products not listed, but commonly used in industry outside of the Government, should also be considered.

Material and product submittals for all recycled-content items should list the recycled and recovered materials used and the percentage content. The Contractor shall track the purchase, quantities, and the percent of recyclable content for these materials throughout the life of the contract. The Contractor will make available to the KO/Ordering Officer/Alternate Ordering

Officer their summary report of certification and estimate when requested. The intended end use of the item, materials with recovered materials content, at levels recommended by the EPA's

CPG is found at website; http://www.epa.gov/cpg/products.

2.31 Disposal: The Contractor shall properly dispose of all cleaning hazardous waste, to include floor stripper and wax products in accordance with product disposal standards and environmental regulations.

2.32 Energy and Utilities Conservation Programs: Contractor shall participate in Fort

Leavenworth's energy conservation for all government and contractors facilities. The Contractor shall be responsible for instructing his workers in utilities conservation practices. The Contractor shall be subject to unannounced energy conservation inspections by the Government. The

Contractor shall be responsible for operating under conditions which preclude the waste of utilities including, but not necessarily limited to, the following:

2.32.1 Instruct personnel in utilities conservation practices, and require them to operate under conditions that preclude waste of Government-furnished utilities.

2.32.2 Comply with the Fort Leavenworth Energy Conservation Program IAW AR 420-1

“Army Facilitates Management”, and as directed hereafter.

2.32.3 Comply with published rules and regulations issued by the US Department of Energy; 10

CFR 430 “Energy Conservation Programs for Consumer Products”.

2.32.4 The electrical equipment required to fulfill the requirements of this contract shall be suitable for operation using the existing outlets in the buildings. It shall be the responsibility of the Contractor to prevent the operation or attempted operation of electrical equipment, which requires capacities exceeding that of existing outlets.

2.32.5 Use timing or cycle-control devices to promote energy savings. Turn off equipment after the required usage. Turn off lights upon exiting rooms when there are no other occupants.

2.32.6 Use installed lights and air conditioning only in offices and areas where and when work is actually being performed.

2.32.7 Control for heating, ventilation, and air conditioning systems shall be adjusted by authorized personnel only.

2.32.8 Minimize energy losses. Add insulation or make other changes for savings.

2.32.9 Turn off water faucets or valves after the required usage.

2.32.10 The Contractor and his personnel shall report the malfunction of any utility’s control or the misuse of any utility to the Ordering Officer/Alternate Ordering Officer.

3.0 Performance Requirements and Standards.

3.1 High Level Objectives: The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that Emergency Restoration services are performed at Ft. Leavenworth.

The Contractor shall accomplish all cleaning tasks in order to meet the requirements of this

PWS. All work performed by the Contractor shall be performed in accordance with all applicable laws, regulations, Army standards, instructions, and commercial practices.

3.2 Type of Services: Services required could include but are not limited to: water leak cleanups, flooding, mold remediation, animal droppings removal, discharged fire suppression system clean-up, above drop ceiling clean-up, crime scene cleaning, or other services deemed to be a general restoration or of an emergency nature.

3.3 Response Time: Exigent nature of these situations requires contractor to respond to, and be onsite to evaluate within two (2) hours of notification for emergency and twenty four hours (24) hours for non-emergent situations. Respond time to be onsite for job performance within two (2) hours of notification from the Ordering Officer, Alternative Ordering Officer, or Contracting

Officer for emergency and twenty four hours (24) hours for non-emergent situations.

4.0 Performance Requirements Summary (PRS) MATRIX.

Required

Services

(Tasks)

Performance Standard Acceptable

Quality Level

Method of

Surveillance

Impact on

Contractor if not met

# 1. The contractor shall provide services per

PWS 3.2

Restoration and remediation of the contracted areas.

90% of tasks Periodic

Assessment;

Customer

Feedback

Re-performance or forfeit of allocated payment.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System.

# 2 The contractor shall provide response time per

PWS 3.3

Emergent evaluation 2 hours; Non-emergent evaluation 24 hours.

Job performance 2 hours; Non-emergent evaluation 24 hours.

90% of calls Periodic

Assessment;

Customer

Feedback

Re-performance or forfeit of allocated payment.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System.

# 3 The contractor shall provide

Deliverables required frequencies are described in PWS 5.0.

100% 100%

Inspection

Contractor compliance rate shall be utilized as objective evidence deliverables in the PWS

5.0 of contract compliance and documented into the CPAR System.

4.1 Quality Assurance: The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). The Performance

Requirements Summary (PRS) defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected. Although the

Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the PRS. The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work.

5.0 Deliverables.

Deliverable Frequency Medium/

Format

Submit To

Cleaning Product

Submittal and Safety

Data Sheet with quantity used (SDS)

30 business days after contract award and shall be within 5 business days of each project.

E-mail Ordering

Officer/Alternate

Ordering Officer

Insurance Certificates and Bonds

30 business days after contract award and shall be within 5 business days when changes are made thereafter.

E-mail Ordering

Officer/Alternate

Ordering Officer

List of Employees to include contact roster for Leadership /

Management team

2 business days prior to implement of contract. As changes occur: 5 business days prior to employment. 1 business day after termination of employment.

E-mail Ordering

Officer/Alternate

Ordering Officer

6.0 Related Documents.

6.1 Definitions and Acronyms: Definitions of special terms, phrases, and acronyms used herein are included in AR 310-25 Dictionary of United States Army Terms and AR 25-52 Authorized

Abbreviations, Brevity Codes, and Acronyms with the exception of the following general definitions as used throughout this performance work statement, which shall have the meaning set forth below.

6.1.1 Definitions:

Acceptable Quality Level (AQL): The AQL is the maximum percent defective (or the number of defects per hundred units) that, for purposes of sampling inspection can be considered satisfactory.

Annual: Services one time a year.

Area: A part or section, as of a building, set-aside for a specific function.

Carpet Care: Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt.

Methods used for carpet care are vacuum cleaners and carpet shampooers.

Cleaning: Removing stains, soil, and dirt. (Maybe accomplished by chemical or mechanical means.) Appearance is free from dirt, lint, stains, spots, marks, streaks, soil, cobwebs, hand prints, etc. Dry with no objectionable odors. No detergent residue, soil, or spots. Visible to the eye and/or to the touch of a clean hand shall be the way to check to see if a surface is clean.

Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable: Anything that can be physically delivered, but may include non- manufactured things such as meeting minutes or reports.

Equipment: A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale, and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

Facilities: Those Government-furnished operating buildings and areas assigned to the Contractor for contract performance.

Fair Wear and Tear: The average amount of deterioration of an item or thing resulting from normal usage or age.

Government Building Monitor: Occupant from each building or area within a larger building appointed as a custodian monitor who informs the Ordering Officer/Alternate Ordering Officer of any indications of non-performance of Emergency Restoration tasks, unauthorized changes in the frequencies of task performance, and/or validation of customer complaints.

Government Property: All property owned or leased by the Government. Government property includes both Government-furnished property and contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property.

Government property does not include intellectual property and software.

Government Publications: Publications adopted or published by the agencies of the United States

Government.

Hard Surface Floor Care: Hard surface floor care includes, but is not limited to asphalt, tile, vinyl, rubber tile, mosaic tile, quarry tile, ceramic tile, marble, concrete, terrazzo, and linoleum.

Floor care includes, but is not limited to dust mopping, wet mopping, scrubbing, stripping, waxing, re-finishing, or sealing.

Hazardous Wastes: Waste materials that are toxic, poisonous, corrosive, irritating, sensitizing, radioactive, biologically infectious, explosive, flammable, or that present a significant hazard to human health and the environment. Special handling procedures and deposal facilities are required for their deposal.

Investigative Personnel: Personnel designated to inquire into the circumstances surrounding an incident. The term includes, but is not limited to, surveying officers, AR 15-6 investigation officers, military police, and criminal investigators.

Item: A separate piece of information and/or designation. An individual particular or detail singled out from a group of related particulars or details.

Material: Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.

Physical Security: Actions that prevent the loss or damage of Government property.

Privately Owned Vehicle (POV): A vehicle owned by a person or Contractor and not the

Government.

Re-performance: Correcting unacceptable work. The Contractor must begin corrective action within two (2) hours from the time the report/reports are received by the Contractor’s Project

Manager/Alternate.

Spot Cleaning: Cleaning small areas by mopping, vacuuming, hot water extraction, or shampooing due to accumulation of dirt or soil on heavy traffic patterns or due to leaks or spillage on walls, ceilings, floors, and furniture surfaces.

Standard: An acknowledged measure of comparison.

Subcontractor: One that enters into a contract with a prime contractor. The Government does not have a contractual binding agreement with the subcontractor.

Supplies: Expendable items such as paper goods, janitorial, and housecleaning items. The

Contractor shall submit one (1) sample of each required item in this category, upon demand by

KO. The sample will either be retained by the Government or returned to the Contractor depending on the stated requirements in the specifications.

Trash Removal: Trash removal includes the pickup and removal of all papers and other debris in buildings. This includes but is not limited to wastebaskets, boxes, or any substance used for refuse.

6.1.2 Acronyms:

ADA Americans with Disabilities Act

ACC Access Control Credentials

AFARS Army Federal Acquisition Regulation Supplement

AQL Acceptable Quality Level

AR Army Regulation

Bldg. Building

CAC Combined Arms Center

CAP Contractor Acquired Property

CDC Child Development Center

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COTS Commercial-Off-the-Shelf

DA Department of the Army

DES Directorate of Emergency Services

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

DPW Directorate of Public Works

FAR Federal Acquisition Regulation

IAW In Accordance With

KO Contracting Officer

LAC Locally Approved Credentials

OCONUS Outside Continental United States (includes Alaska and Hawaii)

OPSEC Operations Security

OSHA Occupational Safety and Health Administration

POC Point of Contact

POV Privately Owned Vehicle

PRS Performance Requirements Summary

PWS Performance Work Statement

QA Quality Assurance

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

Reg. Regulation

SDS Safety Data Sheets

SF Square Footage

TE Technical Exhibit

VCC Visitor Control Center

6.2 Applicable Directives and Publications:

Number Dated Description

Web Link

AR 25-52 Authorized Abbreviations, Brevity Codes, and Acronyms

AR 190-5 May 06 Motor Vehicles Traffic Supervision http://www.apd.army.mil/pdffiles/r190_5.pdf

AR 310-25 Dictionary of United States Army Terms

AR 420-1 Feb 08 Army Facilities Management http://www.apd.army.mil/pdffiles/r420_1.pdf

AR 530-1 Operations Security

AR 735-5 Nov 16 Property Accountability Policies http://www.apd.army.mil/pdffiles/r735_5.pdf

CAC & FT LVN Reg 420-2 Post Fire Regulations

PDF per Ordering Officer/Alternate Ordering Officer

CAC & FL Reg. 190-5 Motor Vehicle Traffic Supervision and Installation Traffic

Control

5 CFR Chapter XVI, Oct 19 Office of Government Ethics Regulation

Parts 2634-2641 https://www.ecfr.gov/cgibin/textidx?c=ecfr&SID=06f812f26e7ed9f364bb87944757b912&rgn= div5&view=text&node=5:3.0.10.10.8&idno=5

10 CFR 430 Jul 14 Energy Conservation Programs for Consumer Products http://www.ecfr.gov/cgi-bin/text-idx?tpl=/ecfrbrowse/Title10/10cfr430_main_02.tpl

29 CFR 1904 Jun 03 Recording and Reporting Occupational Injuries and

Illnesses https://www.osha.gov/pls/oshaweb/owastand.display_standard_group?p_toc_level=1&p_part_nu m ber=1904

29 CFR 1910 Mar 12 Occupational Safety & Health Standards https://www.osha.gov/pls/oshaweb/owastand.display_standard_group?p_toc_level=1&p_part_nu m ber=1910

29 CFR 1910.1001 Mar 12 Occupational Safety & Health Standards, Asbestos https://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=999

41 CFR 102-71.20 Jan 12 What definitions apply to GSA’s Real Property Policies?

http://www.gpo.gov/fdsys/granule/CFR-2012-title41-vol3/CFR-2012-title41-vol3-sec102-71-20

DoD 5500.7-R Nov 07 Joint Ethics Regulation http://www.dtic.mil/whs/directives/corres/pdf/550007p.pdf

41 U.S.C. 2101-2107 Jul 11 Procurement Integrity Act http://www.dod.mil/dodgc/defense_ethics/resource_library/updated_guidance_procurement_inte grity_act.pdf

6.3 Technical Exhibits:

Technical Exhibit 1 – Installation Map

6.4 Attachments: