Attachment 1- PWS-PRS Transportation Services.docx

PERFORMANCE WORK STATEMENT (PWS)

FOR

Shuttle Bus Transportation Services

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, vehicles, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Transportation Services, as defined in this PWS. The National Guard Bureau requires shuttle services for personnel employed at the Temple Army Readiness Center (TARC). The purpose of this service is to provide daily transportation to and from the TARC, Crystal City, and the Pentagon.

1.2 Background: The Army's mission and organizations are continuously changing and evolving for the National Guard Bureau (NGB). The staff at the TARC may be called upon to attend a meeting at the Pentagon, Capitol Hill, Fort Myer and other locations in the NCR. A shuttle service was created to relieve traffic congestion, insufficient parking on TARC, George Mason Drive, and the surrounding community. This shuttle service also supports Mass Transit Personnel, Soldiers and Contractors connecting to Major Transit Hubs.

1.3 Period of Performance (Pop): The Period of Performance shall be 1 Base Year of 12 months and four 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services between the hours of 0515-1910 on Monday through Friday, except on recognized US holidays or when the Government facility/installation is closed due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at specified times and locations on the shuttle bus (See schedule in Anticipated Shuttle Bus Schedule Technical Exhibit 3). The contractor shall always maintain an work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Any changes or adjustments to the schedule shall be coordinated between the Contractor, COR, and Contracting Officer. This service will operate between the TARC and Crystal City (Metro Rail Virginia Railway Express Station Crystal Drive Drop-off), and the Pentagon Transit Center.

1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), any changes in the shuttle service will be addressed by the KO to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall always carry proper identification with them and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The Contractor shall not perform services on recognized U.S. holidays. All recognized holidays can be found at https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/. Most Federal employees work on a Monday through Friday schedule. For these employees, when a holiday falls on a non-workday (Saturday through Sunday) the holiday usually observed on Monday (if the holiday falls on a Sunday) or Friday (if the holiday falls on Saturday). The Contractor shall be responsible for knowing when Federal holidays are recognized as this may affect the status of Federal facilities and contractor access to such facilities.

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 calendar days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP (Deliverable 1).

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s)

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated Tier 1 or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 investigation at the Office of Personnel Management.

1.4.5.1.1 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at Attachment, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below. Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If a Corporate FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be:

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a user ID and password, via email, to the contractor’s FSO or contractor employee. The FSO or contractor employee shall access the TASS account and complete all requested CAC application (entering/editing contractor information as applicable). The contractor’s FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval: Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor then proceeds to a RAPIDS station (RAPIDS Site Locator: ID Card Office Online (osd.mil))

b. Rejection: The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return: Additional information or correction to the application required by the contractor employee.

The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.4 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.5 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.1.5.1 Failure to comply with these requirements may result in withholding of final payment.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a Government computer network. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 For contractors that do not require a CAC, but require access to a DoD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05), and applicable installation, facility and area commander installation/facility access, and local security policies and procedures (provided by a Government representative).

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: Level I Antiterrorism Awareness Training (jten.mil) (Deliverable 2)

1.4.5.4 [Reserved]

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy, and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.6.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.6.2 [Reserved]

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.6.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.7 thru 1.4.5.9 [Reserved]

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.7 Special Qualifications:

1.4.7.1 The contractor shall ensure all employees possess all required licenses for operating vehicles used in the performance of this contract. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information. (NOTE: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified, and otherwise qualified to provide services.)

1.4.7.2 The Contractor shall be a Defense Travel Management Office (DTMO) approved Department of Defense Approved Bus, Van, & Limo Carriers. The current Defense Transportation Regulation dated 29 Nov 22 (https://www.ustranscom.mil/dtr/part-i/dtr_part_i_104.pdf), states that, "DoD entities arranging charter bus service must ensure only DoD-approved carriers are used for official travel. Each DoD-approved carrier is required to maintain an agreement, party to the Military Bus Agreement (MBA), which is kept on file at the Defense Travel Management Office (DTMO)." See https://www.defensetravel.dod.mil/site/bus.cfm for any information on this mandatory requirement. The Government is unable to accept other commercial certifications as substitutions for this mandatory requirement.

1.4.7.3 The Contractor shall be current with all Federal Motor Carrier Safety Administration, U.S. Department of Transportation, equipment registrations and inspections for carrying passengers.

1.4.7.4 The Contractor shall be registered with the Washington Metropolitan Area Transit Authority.

1.4.7.5 Contractor shall have current Commonwealth of Virginia or similar state licensing for safety inspections, registration, and insurance appropriate for passenger carrying vehicles. The inspection shall, at a minimum, be equal to or exceed Virginia's annual safety inspection. If any other state's safety inspections are equal to or exceed those conducted in Virginia to include frequency, they will be accepted.

1.4.7.6 The Contractor shall provide appropriately qualified vehicle operators that:

1.4.7.7 Have a valid Commercial Driver's License with P (Passenger).

1.4.7.8 Have a Minimum of TWO (2) years prior experience driving a Commercial Motor Vehicle (CMV) transporting passengers in a professional capacity.

1.4.7.9 Have a valid Department of Transportation (DOT) Medical Examination Card.

1.4.7.10 Have a driving record with no more than one safety violation or at-fault accident in the past 12 months, no more than two in the past three years, and no more than three points currently. Drivers shall have NO Driving under the influence (DUI) or driving while intoxicated (DWI) infractions in the past five years.

1.4.7.11 Have a negative result on pre-employment and periodic drug screenings.

1.4.7.12 The contractor shall ensure all employees possess all required licenses for operating commercial passenger vehicles used in the performance of this contract. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information. NOTE: The Government does not provide training to contractors other than internal required provided by NGB outlined within this PWS. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified and qualified to provide services.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 The contractor shall retrieve all identification media (including vehicle passes) from its employees who depart employment for any reason. The contractor shall return all identification media (i.e., badges and vehicles passes) to the KO within 14 days of an employee’s departure. (Deliverable 3)

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 [Reserved]

1.4.13 Data Rights the Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 [Reserved]

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Day means calendar day unless otherwise specified such as working or workday. (Per FAR 2.101, Definitions)

2.1.3 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.4 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.5 [Reserved]

2.1.6 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.7 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.8 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.9 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.10 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will not provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will not furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2 Materials: No Government Furnished Materials provided.

3.3 Equipment: No Government Furnished Equipment provided.

3.4 Services: No Government Furnished Services provided.

3.5 Utilities: [Reserved]

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E): [Reserved]

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 [Reserved]

4.3 [Reserved]

5.0 Requirements and Monthly Status Report: The contractor must submit a Monthly Status Report (MSR) to the COR within 5 days after the end of each month. This MSR includes reporting on status of all Deliverables and all required timeframes and Acceptable Quality Levels (AQL). (Deliverable 4)

5.0.1 Contractor shall require all passengers to show their DOD or Military ID card to gain access to the shuttle vehicle. Contractor shall ensure only those passengers presenting the appropriate identification are allowed to enter the vehicle. Any issues arising from this matter shall be reported immediately to the security personnel at the installation and Contracting Officer Representative (COR).

5.0.2 Contractor shall safely, courteously, and professionally transport passengers from locations identified in shuttle bus schedule, Technical Exhibit 3. Contractor is required to provide insurance The Contractor shall have public liability insurance in accordance with FAR 52.247-21 and 49 CFR Part 387.33. Contractor shall provide a certificate of Insurance to Contracting officer 10 days prior to first day of shuttle bus service. (Deliverable 5)

5.0.3 Contractor shall provide all vehicle and secure all vehicles during non-use time in a locked and gated parking yard or garage. The Contractor shall provide the locked space for these vehicles during non-use time. The Contractor shall provide all vehicles for this requirement.

5.0.4 Contractor vehicle storage facility shall be made available to the TARC Provost Marshall and the Pentagon Force Protection Agency for Physical Security Inspections within 24-hours of notice and be immediately available upon a heightened threat awareness.

5.0.5 Contractor vehicles shall undergo a daily driver vehicle pre-trip inspection report, NLT 0515 daily, prior to service, to ensure there was no tampering with vehicles while not in use and unattended by the contractor. These inspections shall be conducted in accordance with 49 CFR 396.11. Contractor shall conduct subsequent inspections if the vehicle is left unattended or is out of the driver's view at any time during normally scheduled operation. Contractor shall review the last driver vehicle inspection report as required by 49 CFR 396.11; and sign the report to acknowledge that the driver has reviewed it and that there is a certification that the required repairs have been performed as required by 49 CFR 396.13. The signature requirement does not apply to listed defects on a towed unit which is no longer part of the vehicle combination. Contractor shall submit driver vehicle inspection reports to COR monthly. (Deliverable 6)

5.0.5.1 Contractor vehicles shall undergo a periodic inspection every 12 months as required 49 CFR 396.17 and 49 CFR 396.21. At a minimum inspection must include all listed items in 49 CFR 396 Appendix A. Contractor shall submit annual inspection reports annually to COR. (Deliverable 7)

5.0.6 Contractor shall electronically record the number of passengers transported by on each trip. These records shall be submitted with the MSR to the COR. (Deliverable 8, Coordinator Arrival)

5.0.7 [Reserved]

5.0.8 The Contractor shall notify the government COR via telephone and email in the event of a mechanical failure or when the shuttle bus becomes inoperable the Government shall be notified within 10 minutes and no more less than 30 minutes. If the mechanical failure or inoperability of the shuttle bus will continue for more than 30 minutes, the Contractor shall provide replacement equipment to continue performance according to the schedule.

5.0.9 Scheduled maintenance services shall be performed so as not to conflict with the operation of the shuttle timetable. Refueling shall be accomplished in a way not to delay any scheduled pick-up or drop-off times.

5.0.10 Contractor shall provide an onsite coordinator at the TARC to oversee work in progress and to ensure compliance with contract requirements and adherence to schedules. Coordinator shall arrive to meet the buses no later than 10 minutes before their arrival. Coordinator shall be at the Virginia Railway Express (VRE) station in Crystal City for morning commuters and TARC for afternoon commuters. (Deliverable 9)

5.0.11 [Reserved]

5.0.12 Equipment Utilization Logs showing vehicle ID, capacity, and route for the day of use, shall be submitted daily. (Deliverable 10)

5.0.13 Disturbance Report: If a disturbance occurs on a shuttle, or at one of the facilities while loading or unloading, a verbal report shall be delivered to the COR or PM is COR is unavailable no later than one business day after occurrence. This report shall include the name of the individual(s) involved in the disturbance (if available), description of the situation, and actions taken to resolve the matter. If assistance is needed, the driver shall signal to the security personnel at the installation concerned, or if in-transit, call the COR or PM if COR is not available, or other appropriate authority. A written report with the above information shall be filed with the COR within one day after occurrence of disturbance. (Deliverable 11)

5.1 Schedule and Exceptions:

5.1.1 The departure times of the routes are provided in Technical Exhibit 3, Anticipated Shuttle Bus Schedule. This planned Shuttle Bus times in Technical Exhibit 3 are subject to change and the contracting officer will notify the contractor of the changes to the route times within 10 days to allow for the route adjustments. The contractor has the responsibility to coordinate weekly any knowledge of a disruption to the COR due to road closures or construction, etc. (Deliverable 12A)

5.1.2 Shuttles shall stop for loading and unloading at the front entrance or specified location as designated by TARC.

5.1.3 Contractor shall maintain timely departure times as shown on approved TARC schedule unless emergency conditions beyond contractor’s control prohibits service of daily routes. The contractor must have the OPM alert system for notification and updates to all traveling advisories. Safety and safe driving practices shall always be the priority.

5.1.4 The contractor shall ensure the transmission of shuttle real-time location/status to the TARC transportation digital display. The contractor shall notify the COR of any issues that keep the ground transportation vehicles from correctly transmitting this data.

5.1.5 In Shuttle Bus Schedule Technical Exhibit 3 Route B3 must have a minimum seating capacity of 32. All other Shuttle Buses must have a minimum seating capacity of 26. The contractor shall provide the following service routes in accordance with Shuttle Bus Schedule Technical Exhibit 3.

Service Routes are as follows:

Chart 1.1 Rt B&C AHS (TARC), Crystal City Metro Rail VRE

Rt B&C AHS (TARC), Pentagon Transit Center, Crystal City Metro Rail VRE

Rt 6 AHS (TARC), Pentagon Transit Center

Rt 6 AHS (TARC), Crystal City Metro Rail VRE, Pentagon Transit Center

5.1.6 Equipment: Equipment should be maintained with routine maintenance in accordance with factory-scheduled maintenance for each piece of equipment.

5.1.7 Delay in Schedule: The contractor must contact the COR within 15 minutes of any delay in the schedule. The contractor must provide to the COR a contingency plan for delays longer than 20 minutes. The plan must be provided within 5 days after contract award. f This is the backup plan to meet and stay on the shuttle bus schedule and coordinated with the COR. The delays will be part of the PRS and monitored to meet the Acceptable Quality Level. (Deliverable 12B)

5.2 Service Contract Reporting

5.2.1 The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the National Guard Bureau via a secure data collection site.

5.2.2 The contractor shall completely fill in all required data fields using the following web address: https://sam.gov. Log in and select Entity Registrations and then select Service Contract Reporting.

The Contractor shall report the required information annually by October 31, for services performed under this contract during the preceding Government fiscal year (October 1-September 30).

The DoD Guidebook for Service Contract Reporting in SAM, available on the DoD Procurement Toolbox at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr. The General Services Administration (GSA) has also posted additional guidance such as quick start guides, informational videos, and frequently asked questions, that can be accessed by going to https://sam.gov and searching the “HELP” section. The SAM Federal User Guide is also available in the “HELP” section for comprehensive instructions on navigating SAM. Contractors requiring assistance using SAM should contact the Federal Service Desk at https://www.fsd.gov.

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html or https://www.acquisition.gov/dfars

Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b) 01/23/2014 (Change 1: 07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (paragraph 9) August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC) 09/09/14 (Change 1: 05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and Contractors 08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and Civil Liberties Programs 01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy Program 05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/

DoD 8570.01-M Information Assurance Workforce Improvement Program 12/19/2005 (Change 4: 11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program Operating Manual (NISPOM) 02/28/2006 (Change 2: 05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/

Army Directive 2014-05 Policy and Implementation Procedures for Common Access Card Credentialing and Installation Access for Uncleared Contractors 03/07/2014 https://armypubs.army.mil/ProductMaps/PubForm/ArmyDir.aspx

AR 25-2

Information Assurance 04/04/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 530-1

Operations Security 09/26/2014 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 525-13

Antiterrorism 12/09/2019 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

AR 381-12

Threat Awareness and Reporting Program (TARP) (Section II, 2-4.b) 06/01/2016 http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

DD 1172-2

Application for Identification Card/DEERS Enrollment

I-9 Employment Eligibility Verification 10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security Agreement Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm

DD 250

Material Inspection and Receiving Report

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

5.0.5 Daily pre-trip inspection

Coordinator shall be at the VRE for morning commuters and TARC for afternoon/evening commuters

TECHNICAL EXHIBIT 2

Deliverables Schedule

PWS Reference / Deliverable No

Frequency

1.4.10.1 Identification Media (Deliverable 3) Return identification media 14 days of an employee’s departure

TECHNICAL EXHIBIT 3

Anticipated Shuttle Service

TECHNICAL EXHIBIT 3

Anticipated Shuttle Service image1.png image2.png