Attachment 1 (PWS) Performance Work Statement Appliance Service (USAG Alaska) - 23 Dec 24.docx

PERFORMANCE WORK STATEMENT

APPLIANCE MAINTENANCE SERVICE AND REPAIR

PART 1

1. GENERAL: This is a non-personal services contract to provide service and repair of Government-owned appliances. The Government shall not exercise any supervision or control over the contract service providers performing these services. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide supervision, personnel, equipment, tools, materials, transportation, and other items for non-personal services to perform maintenance and repair of Government-owned appliances as defined in this Performance Work Statement (PWS) and the Appendices, except for those items specified as government-furnished property and services. The Contractor shall perform to the standards stated in this contract.

1.2 Background: Government-owned appliances provide convenience and improved quality of life for soldiers. Maintaining these appliances in a reliable and operational condition ensures they are available whenever needed.

1.3 Objectives: The objective of this service is to provide reliable and fully-operational appliances with minimal breakage or other down-time.

1.4 Scope: The purpose of this contract is to provide maintenance and repair of Government- owned appliances. Appliances applicable to this contract include approximately 1,350 kitchen ranges and counter cook-tops, 1,350 refrigerators, 1,350 convection ovens and microwave ovens, and 500 washers, and 500 dryers. The Contractor is responsible for service and repair of all appliance components beginning at the appliance’s connection to the structure of the building, i.e., at the water valve, at the electrical outlet, etc. The Contractor is expected to have or obtain appropriate service manuals for equipment included in this requirement. Warranty information will be included in new and existing appliances that are currently within manufacturer warranty period. The Contractor shall coordinate access to affected appliances with the office or agency having control over the location of the appliances. The Contractor shall also coordinate all work with the Contracting Officer’s Representative (COR).

1.5 Place of Performance: The work to be performed under this contract will be on United States Army Garrison – Fort Wainwright, Alaska (place of work will include all barracks as well as the Furnishings Management Office warehouse at Building 3566).

1.6 Period of Performance: The period of performance shall be for one (1) Base year of 12 months, four (4) 12-month option years, and a possible 6-month extension of service as needed.

1.7 Federal Observed Holidays: The contractor shall not be required to perform services on any of the recognized federal holidays. When a federal holiday occurs on a Saturday, federal employees are normally granted the previous Friday as the holiday observance. When a federal holiday occurs on a Sunday, federal employees are normally granted the following Monday as the holiday observance. The contractor shall work on the days the government is scheduled to work. Below is the list of recognized federal holidays:

1.8 Hours of Operation: The contractor is responsible for conducting business, between the hours of 7:30 AM and 4:00 PM, Monday thru Friday except federal holidays or when the government installation is closed due to local or national emergencies, administrative closings, or similar government directed closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government installation and/or training area is not closed for the above reasons.

1.8.1 Service Call Notification Procedure: The Government shall notify the Contractor of required services by way of telephone call or email. Government shall provide a generated service order form upon notification digitally or physically. The Directorate of Public Works Customer Service desk will forward generated form accompanied by a priority level that the COR will concur before sending to the contractor. Government representatives authorized to request services from the Contractor are limited to the contracting officer (KO), the COR, or an Alternate COR.

1.8.1.2 Upon completion of work, a copy of the service order form shall be returned to the government within one (1) business day of work completion, to include, but not limited to, services performed, parts installed, time/date of work, and technician assigned.

1.8.2 Routine Service Call Response and Performance Time: Upon notification of ROUTINE (P3) required service, the Contractor shall commence work NLT the third business day after notification. Repairs shall be completed within one (1) business day of work start. Additional time may be granted by the Government for parts ordering and delivery.

1.8.3 Urgent Service Call Response and Performance Time: Upon notification of URGENT (P2) required service, the Contractor shall commence work NLT the next business day after notification. Repairs shall be completed within one (1) business day of work start. Additional time may be granted by the Government for replacement parts ordering and delivery.

1.8.4 Appliance Replacement Response and Performance Time: Upon notification of an appliance replacement requirement, the Contractor shall commence work NLT the next business day after notification. Replacement shall be completed within one (1) business day of work start, including setup of the new appliance, and delivery of the old appliance to the Government’s storage facility.

1.8.5 Notification of Schedule: The Contractor shall notify the COR at least twenty-four (24) hours prior to performance of any Contractor activity such as dryer vent cleanings under this contract. Contractor shall notify COR of delays of services within the 24-hour period.

1.8.6 Documentation of Service Calls: Services shall be annotated on a government generated service order form. Upon completion of all service calls, contractor shall provide a filled copy of the service order form with signatures of acknowledgement from technician and customer.

1.8.6.1 Service call priority shall be reflected on the service order form. A sample of the form can be found in appendix 5. Priority levels will be defined on the service order form, however, the COR shall notify the contractor of type of work performed.

1.9 Type of Contract: Government will award a Firm-Fixed Price (FFP) service contract.

1.9.1 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The Contracting Officer, Contracting Officer’s Representative, and other government personnel, as appropriate, may meet periodically with the contractor to review contractor’s performance. At these meetings, the Contracting Officer will apprise the contractor of how the government views the contractor’s performance and the contractor will apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.9.2 Contractor Personnel Conduct: Contractor personnel’s conduct shall not reflect discredit upon the government. The contractor shall ensure that personnel present a professional appearance. The contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The contractor is responsible for ensuring that any contractor employee providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The contractor shall remove from the job site any employee for reasons of misconduct or security. Contractor employees must avoid improper influence in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/gratuities, and on non-disclosure of sensitive or classified information. The contractor shall ensure no contractor employees conduct political related activities or events on any government installation and/or training area.

1.9.3 Changes: The government reserves the right to make changes, additions, or deletions to this contract at any time. Changes will only be authorized by a Contracting Officer.

1.9.4 Invoicing: All contractor invoices shall be submitted via Wide Area Workflow (DFARS 252.232-7006) using contract line item numbers (CLINs). The contractor shall be required to establish account(s), access method(s), log-in(s), and necessary training in order to submit invoices through WAWF within 14-days after contract award. Invoices not submitted via WAWF shall not be accepted or paid.

1.9.5 Inspection and Acceptance: Inspection and acceptance will be at the location specified on each order. The Contracting Officer Representative (COR) will act as the representative of the Contracting Officer for purposes of inspection and acceptance of services to ensure compliance with the terms, conditions, and specifications of the subject contract. The COR has no authority to make any changes to the terms and conditions of the contract.

1.9.6 Quality Control Plan (QCP): The contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which he/she assures himself/herself that his/her work complies with the requirement of the contract. The contractor’s QCP shall be provided to the Contracting Officer and Contracting Officer Representative within 30 days after contract award. After acceptance of the QCP, the contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to his/her QC system. Review of QCP will be done annually for quality assurance of performance.

1.9.7 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). Performance will be documented with the Surveillance Performance Module (SPM) of the Procurement Integrated Enterprise Environment (PIEE).

1.9.8 Special Qualifications: The contractor shall, at no additional cost to the government, obtain all licenses and permits required for performance of work and for complying with all applicable local, state, and federal laws and regulations.

1.9.9 Government Key Personnel: The following personnel are considered government key personnel: Contracting Officer (KO), Contract Specialist (KS), Contracting Officer’s Representative (COR), and Alternate Contracting Officer’s Representative (ACOR).

1.9.10 Contractor Points of Contact: The contractor shall provide a point of contact who shall be available to address any questions or concerns about the contract. The name of this person and an alternate who shall act for the contractor when the primary POC is absent shall be designated in writing to the Contracting Officer. The point of contact and alternate point of contact shall have full authority to act for the contractor on all contract matters. The contractor point of contact or alternate shall be available between 7:30 AM to 4:00 PM, Monday thru Friday except federal holidays or when the government installation is closed due to local or national emergencies, administrative closings, or similar government directed closings.

1.10 Security: The contractor shall follow installation procedures as required by the installation Provost Marshall Office, Directorate of Emergency Services or Security Office.

1.10.1 Physical Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.10.3 Key Control: No keys or key cards shall be issued to the contractor under this contract.

1.10.3 Contractor Access to Government Installations and/or Training Areas: The contractor shall comply with requirements of electronic or web-based systems for vehicle and personnel passes to gain unfettered access to government installations and/or training areas and the contractor shall bear all costs incurred. Any identification provided by the installation shall be surrendered to the Provost Marshall Office, Directorate of Emergency Services or Security Office upon completion or termination of the contract or 24 hours upon termination of an individual's employment. The contractor shall ensure personnel and company vehicles are identifiable with name tags and signs. Contractor employees are subject to investigative background checks.

1.10.4 Identification of Contractor Employees: All contractor personnel shall be easily identifiable as contractor employees by means of distinctive clothing, badges, identification credentials, or other suitable method approved by the government. All contractor personnel working in situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.10.5 Contractor Vehicles and Vehicle Registration: Contractor vehicles operating within the boundaries of government installations are required to have the contractor’s name clearly visible and affixed to both sides of the vehicle. All vehicles used by the contractor or subcontractors shall be in an operable condition and meet or exceed federal, state, and local safety requirements. The vehicle shall be in satisfactory mechanical condition and shall present a neat and clean appearance. Vehicles shall have clean padding, covers, retraining straps and other protective equipment necessary to ensure safe transit, shipment, and delivery of items in an undamaged condition. All motor vehicles the contractor, contractor employees or subcontractors drive within the boundaries of government installations shall be registered with the Provost Marshall Office, Directorate of Emergency Services or Security Office.

1.10.6 Antiterrorism (AT) and Operations Security (OPSEC): The contractor shall provide resources to inform employees of the criticality of protecting sensitive information or activities they may observe while servicing the installation. Contractor employees are required to practice “positive operations security” (OPSEC) by protecting sensitive information or operations. Do not publicly disseminate or publish photographs displaying critical or sensitive information. Examples include but are not limited to observed training or exercise events, personnel/vehicle convoy or bivouac sites, observed weapons or equipment employment, destroyed or damaged equipment, and the protective measures of government installations and/or training areas.

1.10.7 Access and General Protection/Security Policy and Procedures: This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. Contractor and all associated sub-contractors' employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DoD, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.10.8 iWATCH Training: This standard language is for contractor employees with an area of performance within an Army controlled installation, facility or area. The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 14 days of contract award and within 14 days of new employees commencing performance with the results reported to the COR no later than 30 days after contract award.

1.10.9 For Contracts that Require OPSEC Training: All new contractor employees will complete Level I OPSEC Training within 30 days of their reporting for duty. Additionally, all contractor employees must complete annual OPSEC awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the Contracting Officer, within 5 days after completion of training. OPSEC awareness training is available at the following website: http://cdsetrain.dtic.mil/opsec/index.htm

1.10.10 For Contracts that Require AT Level 1 Training: All new contractor employees will complete Antiterrorism Level I Training within 30 days of their reporting for duty. Additionally, all contractor employees must complete annual AT awareness training. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee, to the COR or to the Contracting Officer, within 5 days after completion of training. OPSEC awareness training is available at the following website: http://jko.jten.mil.

1.11 Safety: Contractor activities shall be conducted in a safe manner that minimizes accidents as well as any impacts on Army operations and members of the public. Contractor shall comply with applicable federal, state, and local codes and standards, including safety and occupational health requirements, as well as any additional specific requirement contained in this PWS.

1.11.1 Emergency Medical Services: The contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The contractor’s employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The contractor will, in turn, notify the Contracting Officer or Contracting Officer’s Representative within 30 minutes of the incident. Emergency medical treatment and services for contractor personnel is the responsibility of the contractor.

1.11.2 Safety Compliance: The contractor and its subcontractors shall comply with the Occupational Safety and Health Act (OSHA) and the Environmental, Safety, and Occupational Health (ESOH). These requirements shall be incorporated into the Contractor’s Safety and Health Program.

1.11.3 Cell Phones: Handheld cell phone usage and texting are not authorized while driving on government installations and/or training areas.

1.11.4 Seat Belts: Vehicle operators and passengers are required to always wear seat belts while driving on government installations and/or training areas.

1.11.5 Mishap Notification and Investigation: The contractor and its subcontractors shall promptly report pertinent facts regarding mishaps involving government property damage or injury to government personnel and to cooperate in any resulting safety investigation. The contractor shall notify (via telephone) the KO, COR, and/or other applicable members within 4 hours of all mishaps or incidents. The government person notified by the contractor will in-turn notify the Safety Office. Contractor notifications made after duty hours shall be reported to the appropriate installation Command Post. If requested by the KO and/or COR, the contractor shall immediately secure the mishap scene/damaged property and impound pertinent maintenance and training records until released by the investigating safety office. If the government investigates the mishap, the contractor and the subcontractors shall cooperate fully and assist the government personnel until the investigation is completed.

PART 2

SPECIFIC TASKS

2.1 Basic Services: The Contractor shall provide diagnosis, repair, service, transportation, and installation/set-up of Government-owned appliances.

2.1.1 Routine Service Calls: The Contractor shall repair appliances as required. The Contractor shall diagnose and repair appliances within the time allotted in this PWS. Upon completion of service, the repaired appliance shall be fully operational and ready for use. The service call must be responded to and work commenced within three (3) business days of notification, with work completed within one (1) business day of start.

2.1.2 Urgent Service Calls: The Contractor shall respond to service call within 24 hours. When notified by the Government, the Contractor shall diagnose and repair appliances within the time allotted. Upon completion of service, the repaired appliance shall be fully operational and ready for use. The service call must be responded to and work commenced within one (1) business day of notification, with work completed within one (1) business day of start.

2.1.3 Appliance Replacement: The Contractor shall replace appliances as required to and from the installed location of the appliance and the Government’s designated on-base storage. The appliance replacement call must be responded to and work commenced within one (1) business day of notification; work must be completed within one (1) business day of start.

2.1.3.1 Unserviceable appliances shall be removed from the installed location and replaced with an operational, like appliance from Government storage. Installation of the replacement appliance shall include all appropriate setup (leveling, utility connections) and operational checks. The Contractor shall deliver defective appliances to the on-base storage.

2.1.3.2 Prior to transporting any appliance, the Contractor shall remove all liquids from the appliance, including hoses, pumps, drums, and water and drain lines.

2.1.4 Clean Dryer Vents and hoses: The Contractor shall clean dryer vents semi-annually.

2.1.4.1 The Contractor shall remove all lint and other debris from inside the dryer cabinet and inside the dryer exhaust hose, to the point where the hose connects to the building wall.

2.1.4.2 Exhaust hoses displaying significant signs of fair wear and tear; Contractor shall replace dryer hose with government provided dryer exhaust hose.

2.1.4.3 The Contractor shall provide a suitable schedule to the COR identifying planned dates and locations of dryer vent cleaning. The COR shall coordinate Contractor access to individual dryer locations with users and building managers as needed. The Contractor shall coordinate with the COR on scheduling dryer vent cleanings during summer or winter months.

2.1.5 Repair Parts: All parts used in maintenance and repair of appliances shall become Government property when received by the Government or install in support of repairs made under this contract. The Contractor is compensated only for the actual purchase price and will accurately reflect the cost of parts on the monthly statement and activity summary.

2.1.6 Delays Caused by Materials: Should a required service or repair require additional parts or materials not immediately available; the Contractor shall be granted additional time from PRS Standard (Appendix 1). All updates of material estimated time of arrival (ETA) will be annotated on government furnished form and sent to COR. This additional time shall not exceed a combination of a & b below:

a. The Contractor-provided shipping and delivery time of the part or material to the Contractor’s possession.

b. Two (2) additional workdays from the date provided above to complete the repair.

2.1.7 Appliances Beyond Economical Repair: The Government may, at its option, elect to replace an appliance if repairs exceed the Government’s economic repair limit for that appliance. The Contractor shall assist in the Government’s decision process by providing written repair estimates and/or advice to the COR. Manufacturer warranty will be verified by the Contractor referencing the appliance serial number.

2.1.8 Appliance Condition Tags: The Contractor shall fill out and apply a Condition Tag to all appliances removed from service and delivered to the Government’s storage. Tags (with Condition) are: Red (Unserviceable), Yellow (Serviceable or Ready For Issue), and Green (Awaiting Parts).

2.1.9 Required Reports: The Contractor shall provide monthly and annual reports to the Government. The monthly report shall contain, at a minimum: invoice number(s), building number(s), floor and/or room number(s), and total charges. The annual report shall be a compilation of all work completed in the past twelve (12) months and shall include data identical to the monthly reports. Reports shall be submitted no later than the 5th day of the next month.

PART 3

DEFINITIONS, ACRONYMS, AND ABBREVIATIONS

3.1 Definitions:

3.1.1 Cannibalize. Remove parts from Government property for use or for installation on other Government property.

3.1.2 Contractor. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

3.1.3 Contractor Acquired Property. Property acquired, fabricated, or otherwise provided by the contractor for performing a contract and to which the Government has title.

3.1.4 Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

3.1.5 Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the Contracting Officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

3.1.6 Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

3.1.7 Deliverable. Anything that can be physically delivered but may include non- manufactured things such as meeting minutes or reports.

3.1.8 Equipment. A tangible item that is functionally complete for its intended purpose, durable, nonexpendable, and needed for the performance of a contract. Equipment is not intended for sale and does not ordinarily lose its identity or become a component part of another article when put into use. Equipment does not include material, real property, special test equipment or special tooling.

3.1.9 Government Furnished Property. Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted

3.1.10 Government Property. All property owned or leased by the Government. Government property includes both Government-furnished property and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software by the Government for continued use under the contract

3.1.11 Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract. When key personnel are used as an evaluation f in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal. The prime Contractor is responsible for performance of all subcontractors.

3.1.12 Loss of Government Property. Unintended, unforeseen or accidental loss, damage, or destruction of Government property that reduces the Government’s expected economic benefits of the property. Loss of Government property does not include occurrences such as purposeful destructive testing, obsolescence, normal wear and tear, or manufacturing defects.

3.1.13 Material Property that may be consumed or expended during the performance of a contract, component parts of a higher assembly, or items that lose their individual identity through incorporation into an end-item. Material does not include equipment, special tooling, and special test equipment or real property.3.1.14 Non-Personal Services. The personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees. Non-personal service contracts are authorized by the government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

3.1.15 Physical Security. Actions that prevent the loss or damage of Government property.

3.1.16 Property. All tangible property, both real and personal.

3.1.17 Property Administrator. An authorized representative of the KO appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

3.1.18 Property Records. Records created and maintained by the Contractor in support of its stewardship responsibilities for the management of Government property.

3.1.19 Provide. To furnish, as in Government-furnished property, or to acquire, as in Contractor-acquired property.

3.1.20 Quality Assurance. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

3.1.21 Quality Assurance Surveillance Plan. An organized document written by the government specifying the surveillance methodology used for surveillance of Contractor performance.

3.1.22 Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

3.1.23 Real Property. See Federal Management Regulation 102-71.20 (41 CFR 102-71.20).

3.1.24 Sensitive Property means property potentially dangerous to the public safety or security if stolen, lost, or misplaced, or that shall be subject to exceptional physical security, protection, control, and accountability. Examples include weapons, ammunition, explosives, controlled substances, radioactive materials, hazardous materials or wastes, or precious metals.

3.1.25 Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

3.1.26 Unit Acquisition Cost means:

3.1.26.1 For Government-furnished property, the dollar value assigned by the Government and identified in the contract; and for Contractor-acquired property, the cost derived from the Contractor’s records that reflect consistently applied generally accepted accounting principles.

3.1.27 Wide Area Workflow (WAWF): A secure web-based system for electronic invoicing, receipt, and acceptance. WAWF allows government vendors to submit and track invoices and receipt/acceptance documents over the web and allows government personnel to process those invoices in a real-time, paperless environment.

3.1.28 Workday. The number of hours per day the Contractor provides services in accordance with the contract.

3.1.29 Work Week. Monday through Friday, unless specified otherwise.3.2 Acronyms:

PART 4

APPENDICES

Appendix 1 – Performance Requirements Summary

Appendix 2 – Contract Data Requirement List (CDRL)

Appendix 3 – Estimated Workload Data

Appendix 4 – Service Order Example

Appendix 5 – References

APPENDIX 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success. The government expects the contractor to perform at a minimum, the identified acceptable levels throughout the life of the contract, and the contractor’s performance shall be given significant consideration when evaluating recommendations for future government contracts and/or awards.

#1. Perform routine service calls.

2.1.1 Service call responded to and work commenced within three (3) business days of notification, work completed within one (1) business day of start.

90% of service calls per calendar month started and completed on time

Random Inspection Re-Perform until complete. Failure to comply may negatively impact CPARS rating

#2. Perform urgent service calls.

2.1.2 Service call responded to and work commenced within one (1) business day of notification, work completed within one (1) business day of start.

100% of service calls with start and completion on time per every event.

Re-Perform until complete. Failure to comply may negatively impact CPARS rating

#3. Perform appliance replacement.

2.1.3 Appliance replacement call responded to and work commenced within one (1) business day of notification, work completed within one (1) business day of start.

100% of appliance replacement calls with start and completion on time per every event.

Re-Perform until complete. Failure to comply may negatively impact CPARS rating

#4. Perform dryer vent and hose cleaning.

2.1.4

Remove all lint and debris from dryer cabinet(s) and dryer vent hose(s)

All lint and debris removed from 100% Semi-annually

Re-Perform until complete. Failure to comply may negatively impact CPARS rating

#5. Apply appliance condition tags.

2.1.9

Fill out and affix appropriate condition tag to each affected appliance.

Tag(s) correctly filled out and applied to appliance before Contractor leaves storage area that day.

100% Inspection Re-Perform until complete. Failure to comply may negatively impact CPARS rating

#6. All Invoices submitted in WAWF. 1.9.4

Submit invoices in WAWF on monthly basis

Invoice accurately reflects work completed for previous month

100% Inspection Re-Perform until complete. Failure to comply may negatively impact CPARS rating

APPENDIX 2

CONTRACT DATA REQUIREMENTS LIST (CDRL)

Deliverable

Frequency Number of Copies

Medium/Format

Submit To

Monthly Statement Activity Report 2.1.10

Not later than the 5th day of the next month

One printable or printed copy

By email. PDF format is acceptable or scanned copy

KO or COR

Annual Statement Activity Report 2.1.10

Not later than the 5th day of October

Notification of Contract Activity 1.8.5

At least 24 hours prior to contract activity

One printable or printed copy

Service Order Form 1.8.1.2

At completion of service

One original

Quality Control Plan 1.9.6

Within 30 days after contract award

One printable or printed copy

KO and COR

Licenses and Permits Required 1.9.8

Designate name of contract POC and alternate 1.9.10 iWATCH Training Certificate 1.10.8

OPSEC Training Certificate 1.10.9

AT level 1 Training Certificate 1.10.10

Emergency Medical Service Notification 1.11.1

Within 30 minutes of Incident

By phone, email, or text

Mishap Notification and Investigation 1.11.5

Within 4 hours of mishap

By phone, email, or text

Notification of Dryer Vent Cleaning 2.1.4

24 Hours before work start

Dryer Vent Cleaning Schedule 2.1.4.3

Semi-Annually

Appliance Condition Tags properly filled out 2.1.9 As required per appliance.

Attached prior to Contractor leaving storage area

Original

Attached to appliance in storage area

APPENDIX 3 ESTIMATED WORKLOAD DATA

Annual Quantity

APPENDIX 5

REFERENCES

Contractor shall perform the required services in accordance with the specifications in this PWS, and all local, state and federal laws and regulations.

Additional information may be found from the following sources:

· Occupational Safety and Health Act (OSHA)

· Environmental, Safety, and Occupational Health (ESOH)

· Alaska Occupational Safety and Health (AKOSH) Program

· National Environmental Policy Act (NEPA)

PWS – Appliance Maintenance Service and Repair Service (MAR 25) image1.emf