Attachment 1 - PWS Laundry Service.pdf

NAVAL HOSPITAL BREMERTON/ BANGOR MEDICAL AND DENTAL CLINICS LAUNDRY SERVICES

PERFORMANCE WORK STATEMENT

1.0 LAUNDRY SERVICES SPECIFICATIONS

1.1 GENERAL

All work under this contract shall be accomplished in accordance with standard commercial practices. All items are to be laundered or cleaned in accordance with what is known commercially as "Finished Work." See paragraph 8.0 for the process. Laundering and cleaning shall be affected in accordance with the best commercial standards, utilizing materials and method that are not deleterious to the fabrics. No Dry Cleaning is required under this contract. See paragraph 16 for references US Naval Hospital Bremerton must be in compliance with.

1.2 PICKUP AND DELIVERY POINTS AND TIMES

The location for pickup and delivery time are set forth:

LOCATION DAYS OF WEEK PICK UP TIME DELIVERY TIME

Naval Hospital Bremerton Linen Department 1 Boone Road CSR/Sub-level/Code 09MM Bremerton, WA 98312-1898 360-475-4299 / 4501/4133

Each Monday and Thursday, except Federal Holidays

0700 AM - 1130

AM Daily

By 1130 AM each Monday and Thursday, except Federal holidays

Branch Medical Clinic N-91, Bldg. 2050 Naval Subbase, Bangor Silverdale, WA 98315 360-315-4372

Each Monday 0800 AM- 1100 AM By 1100 AM the Following Monday

Branch Dental Clinic Bldg. 2050 Naval Sub-Base, Bangor Silverdale, WA 98315 360-315-4316

Each Monday 0800 AM-1100 AM By 1100 AM the Following Monday

*This schedule shall be maintained during the performance of these mission essential services.

1.3 HANDLING

The contractor shall be responsible for all articles of laundry (Government-owned) in his possession. When the laundry is in possession of the Contractor, it shall be adequately stored and protected. Mixing of dirty and clean articles is prohibited. The laundry facility shall ensure solid physical separation between clean and contaminated linen at the laundry facility. A positive/negative air flow shall be established between these spaces. Laundry that has been segregated shall be returned in the same manner. Billing should be made based on finished clean weight rather than soiled. Daily reconciliation will be maintained by the hospital. Average variance between clean and soiled weight should not exceed 8 percent.

2.0 VEHICLE/ EQUIPMENT

Vehicles used to transport laundry shall be clean, conform to commercial standards, and be equipped to protect against laundry contamination. Clean and contaminated (soiled) linen may be maintained in transport simultaneously, within the same vehicle, as long as it is contained in distinctly separate, covered containers. Vehicles shall be subject to examination at any time by the Surveillance Officer.

3.0 INVOICING

The Contractor shall invoice on a monthly basis by line item. Contractor shall provide a copy of delivery receipts with each invoice. The Contractor shall also attach tares to the monthly invoice and each delivery receipt.

4.0 LOST/ DAMAGED LAUNDRY

Replacement or repair of any lost or damaged laundry shall be in accordance with the clause entitled "252.237-7015 Loss or Damage (Weight of Articles) (Dec 1991)”.

Unserviceable linen (not fit for use) shall be identified by the contractor prior to packaging and shipment to the customer. This shall be an integral part of the contractor's Quality Control Plan (See Para. 11.0). Linen identified as unserviceable shall be packaged (bagged) separately from "finished work" identified as such and returned to the customer. Final determination as to the disposition of such linen shall be at the discretion of the customer.

5.0 BASKETS

The Government shall furnish roller baskets to transport Naval Hospital Bremerton (NHB) laundry to and from the contractor's facility. All carts shall be cleaned and sanitized prior to being loaded with freshly laundered goods. Clean linen shall be protected with clean (new) plastic covers or bags prior to being loaded for delivery. Clinic locations have a significantly less amount of laundry than the NHB, so bags or contractor owned bins would be appropriate.

6.0 PROCESS

The Contractor shall process the laundry in accordance with industry standards as follows:

PERFORMANCE

ELEMENT

PERFORMANCE

STANDARD/ACCEPTABLE

QUALITY LEVEL

PERFORMANCE

ASSESSMENT METHOD

Pick up all soiled linen according to the schedule in the Performance Work Statement

(PWS).

100% Adherence Oversight by the Surveillance Officer.

Clean linen shall never come in contact with the soiled linen.

100% Compliance Random inspection by the Surveillance Officer.

Contractor facility meets or exceeds work standards as indicated in PWS.

100% Compliance Quarterly onsite survey by the Surveillance Officer, Inspection Control Officer and Preventative Medicine.

All laundered articles are properly sorted, like items are staged and/or packaged as indicated in the PWS.

100% Compliance Routine monitoring of deliveries by the Surveillance Officer, including daily review of delivery receipts.

Contractor compliance with Combating Trafficking in Persons

100% Compliance Random inspection by the Surveillance Officer.

8.1 Perform any necessary pre-wash sorting.

8.2 All blood work shall be handled separately from other soiled linen. Wash formula must insure removal of bloodstains and contaminants. The use of chlorine-based compounds shall be reserved for blood work and stain reclamation (Stain Wash). Non-chlorine-based compounds shall be employed to remove stains on all other linen, as they are much less inclined to produce "premature fabric degradation" (tensile strength loss) and do not produce permanent stains when interacting with certain hospital anti-microbial agents, i.e. Hibiclens.

8.3 All laundry shall be washed in such a manner as to remove or destroy all pathogenic bacteria.

8.4 Wash, dry, and fold all items.

8.5 Iron all flat work (sheets, pillowcases).

8.6 Items determined by the Surveillance Officer to be re-laundered (e.g. excessive lint/ stains, etc.), will be accomplished at no charge, and shall not exceed 5%, during any monthly period. The Surveillance Officer will track all re-laundry services.

8.7 OR wraps and surgical field towels are required to be lint-free and should not be ironed. These articles shall be laundered separately from other hospital linen, without the use of fabric softeners, as these and all chemical residuals impede the sterilization process.

8.8 Clean laundry shall be sorted, weighed, and packaged (secured) by like color and kind (i.e. patient gowns with patient gowns, I.V. gowns with I.V. gowns, etc.). Scrubs will be sorted by color and separated by size.

Sample packaging requirements will be provided to the contractor if required, for employee training and to ensure that specifications are understood and met.

8.9 Laundry will be returned in sanitized baskets covered with clean (new) plastic covers or bags.

8.10 Any items found on or in laundry (nametag, pin, needles, syringes, etc.), during the receipt, process or return of laundry by either the Contractor or Government will be reported to the Surveillance Officer.

8.11 Wool and synthetic articles are to be dried using low heat to prevent deleterious effects. Adequate "cool down" of synthetic textiles and (cotton poly) blends shall be achieved to prevent flash melting. Permanent Press articles shall be removed from dryers "slightly damp". It is preferred that these articles be further processed using "Steam Tunnels" or some similar piece of equipment

7.0 DELAYS

The Contractor shall notify the surveillance officer at the hospital when an equipment malfunction or other problem will cause delay in pick-up or delivery of laundry.

8.0 CONTAMINATED LINENS

8.1 All soiled hospital linen is considered to be contaminated/ infectious and will be handled accordingly.

Contractor management must ensure that appropriate personal protective equipment/ garb is worn by laundry personnel who handle soiled hospital linens. The Contractor must comply with all local, state, and federal regulations and/or laws pertaining to the transportation, and handling of linens contaminated with pathogenic microorganisms.

8.2 The Contractor must have facilities available whereby goods contaminated with pathogenic micro-organisms/diseases can be received and stored separately from clean linen.

8.3 The Contractor must remove or destroy all contaminates, pathogenic bacteria and other agents in the laundering process and prevent the reintroduction of such agents to the linens.

8.4 All soiled linen covered by this contract shall be considered contaminated and shall at all times be kept physically separated from clean linen during the processing and/or transit.

8.5 Soiled linen from patients with communicable diseases shall be placed in specially marked double-bags provided by the Contractor.

8.6 Soiled nursery linen shall be washed separately from other hospital linens. This linen must remain soft, with the souring process adequate to maintain optimal skin compatibility.

8.7 Laundry carts and bags must be handled, transported by the Contractor in such a manner as to alleviate the possibility of cross-contamination of clean linen by soiled line, i.e. sanitizing of carts, bags, and hampers after soiled linen transport.

8.8 Any physical barriers interposed between clean and soiled linen must be impervious to penetration by any and all disease agents.

8.9 Delivery Ticket. The Contractor shall provide a piece count of items processed with all clean laundry returned. Such record shall be typed, or computer generated, with items listed on an 8 ½" x 11" sheet or form.

Total weight figures (at Contractor's place of business) for incoming (soiled) and outgoing (finished work) shall also be reflected on the delivery ticket. Piece count and weight information will be used by the government to verify invoices for payment and as an inventory management tool to identify linen replacement requirements.

9.0 WORK STANDARDS

All workmanship, including delivery, shall be of Best Management Practices (BMPs) of the healthcare laundry and dry-cleaning industries.

9.1 Contractor shall be accredited by the Healthcare Laundry Accreditation Council (HLAC) and certified by the Textile Rental Service Association (TRSA), producing consistently "Hygienically Clean" results.

9.2 The Contractor must have a quality control manual, which ensures compliance with The Joint Commission (TJC), (HLAC), (TRSA), Washington Automated Code (WAC) and all applicable infectious disease requirements. The QC Manual shall also address Exposure Control Plan (ECP), inventory management, handling, re-laundry, and loss and damage of items.

9.3 The Contractor shall inform the Government of all cleaning agents used for hospital/clinic laundering and shall inform the Government immediately of any change in cleaning agents.

9.3.1 The chemical TCC (Trichlorocarbanilide) shall not be used in hospital laundering because of potential harm to newborn infants.

9.3.2 A germicidal or Bacteriostatic textile agent shall be used in the final rinse as additional protection against bacterial growth.

9.4 In addition to TJC guidelines, all linen articles are to be washed and finished as specified in accordance with the following industry standards:

9.4.1 Laundry will be free of contaminates and pathogenic bacteria ("Hygienically Clean”).

9.4.2 Fabrics will be clean of all soils, spots, and stains.

9.4.3 All work will be of a uniform high quality, entirely clean, dry, and free of excessive lint.

9.4.4 Linen articles will be free of objectionable odors.

9.4.5 Fabrics will be free of any trace of detergents or laundry processing products which might cause irritation to the skin or cause premature fabric degradation.

9.5 Naval Hospital regulations require inspection of laundry cleaning facilities. The Contractor agrees to allow quarterly plant inspections conducted at the discretion of the Surveillance Officer and/or Preventive Medicine Office, and Infection Control Nurse. The Contractor will take action to correct any discrepancies noted by these inspections. The inspection standards that will be utilized are referenced in paragraphs 9.0 and 14.0.

10.0 ENVIRONMENTAL

The contractor shall comply with all Federal, State, and local jurisdiction, regulatory and administrative code requirements involving Environmental Protection and Hazardous Waste Management.

11.0 CONTRACTOR FACILITY

The nature of the work required by the proposed contract will require close liaison. Therefore, the contractor's facility in which the majority of the work under the contract is performed must be located within a two-hour commuting distance from all the Government facilities. The facility must have adequate buildings or equipment sufficient for performance of the work required.

12.0 SURVEILLANCE OFFICER

The surveillance officers identified prior to award will act as liaisons between government and contractor personnel. In addition, the surveillance officer will conduct quality assurance of services performed and acceptance of such services, provide technical advice, address security issues, submit applicable reports to the ACO, and alert the PCO/ACO of any potential problems.

13.0 MISCELLANEOUS

13.1 It is emphasized that only the contracting officer has the authority to modify the term of the contract, therefore, in no event will any understanding, agreement, modification, change order or other matters deviating from the terms of the basic contract between the contractor and any other person be effective or binding on the government.

13.2 When/if in the opinion of the contractor, an effort outside the existing scope of the contract is requested, the contractor shall promptly notify the Procuring Contracting Officer (PCO) in writing.

13.3 The contractor must take no action unless the PCO or Administrative Contracting Officer has issued a contractual change.

14.0 REFERENCES

The services provided by the contractor shall comply with the following regulations:

14.1 NAVMED P-5010, Manual of Naval Preventative Medicine, Chapter2, "Sanitation of Living Spaces and Related Service Facilities": specifically, Section IV: "Laundry and Dry Cleaning", dated Jun 2019.

(http://www.med.navy.mil)

14.2 The Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and applicable infectious disease requirements dated O1 Jan 1997. (http://www.jcaho.org)

14.3 Washington Administrative Code (WAC) 246-318-160. (http://app.leg.wa.gov)

14.4 Centers for Disease Control (CDC) Guidelines, where applicable. (http://www.cdc.gov)

14.5 Local, State, and Federal Regulations, where applicable.

15.0 HISTORICAL DATA FOR CONTRACT LINE ITEMS

BREMERTON NAVAL HOSPITAL

Blanket, Patient Cape, Mammography Curtain, Cubicle Pillowcase, O.R. (Green)

Pillowcase, Standard (White) Sheet, O.R. (Green) Sheet, Standard (White) Sheet, Fitted Towel, Bath Towel, Hand Towel, Surgical Field (do not iron) Towel, Multi- Purpose (Blue) (do not iron) Wrap, Pocket Surgical Instrument (do not iron) Wrap Baby Shirt Bath Robe Gown, Multi-Purpose Patient Jacket, Warm-up, Long Sleeve Jacket, Technician's Lab Coat Scrub Top Scrub Pant Gown, Breast Feeding

TOTAL POUNDS 300,000

BANGOR MEDICAL AND DENTAL CLINICS

Lab Coat Coat, Dr Gown, Surgical Scrub Pant Scrub Top Technician Jackets Gown, Cover Blanket, Cotton Eye Drapes Pillowcase Sheet, all sizes Towels, Bath Wash Cloths Towel Hand

TOTAL POUNDS 30,000