Attachment 1_PWS_L3Harris Communications Support Services_18 Sep 2024.pdf

PERFORMANCE WORK STATEMENT

for

Air Force Security Forces Center L3Harris Communications Support Services

18 September 2024

Table of Contents

1 DESCRIPTION OF SERVICES

1.1 Objective

1.2 Background

1.3 Scope of Work

2 GENERAL INFORMATION

2.1 Contractor Identification

2.2 Contractor Training

2.3 Contractor/Government Communication

2.4 Place of Performance

2.5 Travel Requirements

2.6 Mission/Emergency Essential

2.7 Duty Hours

2.8 Telecommuting

2.9 Federal Holidays

2.10 Facility Closures

2.11 Conduct of Contractor Personnel

2.12 Controlled Unclassified Information

2.13 Personnel Staffing

3 CONTRACT REQUIREMENTS

3.1 Field Service Representative Support

3.2 Minimum Qualifications

3.3 Security Requirements

3.4 Service Contract Reporting

3.5 Quality Control Plan

3.6 Transition Plan

4 PERFORMANCE OBJECTIVES

4.1 Services Summary

5 GOVERNMENT FURNISHED ITEMS

5.1 Facilities, Equipment, and Supplies

6 DELIVERABLES

6.1 Description of Deliverables

7 ABBREVIATIONS & PUBLICATIONS

7.1 List of Abbreviations

7.2 Publications

1 DESCRIPTION OF SERVICES

1.1 Objective

The objective of this Performance Work Statement (PWS) is to provide comprehensive L3Harris Communications Support (HCS) Services to the Air Force Security Forces Center (AFSFC). The intended result is to enhance and sustain the operational readiness and mission success of the United States Air Force (USAF) Security Forces (SF) by ensuring the effective deployment, maintenance, and lifecycle management of L3Harris Communications systems and equipment. This support will enable USAF SF personnel to achieve high levels of proficiency in using L3Harris Technologies, Inc. products, ensuring seamless integration and functionality across all SF missions worldwide.

1.2 Background

The AFSFC, located at Joint Base San Antonio (JBSA) Lackland, Texas, is a primary subordinate unit under the Air Force Installation and Mission Support Center (AFIMSC) and is assigned to Air Force Materiel Command (AFMC). The AFSFC organizes, trains, and equips the USAF SF enterprise with approximately 38,000 defenders worldwide. The AFSFC's cross-functional team develops force protection doctrine, programs, and policies by planning and programming resources to execute the missions of nuclear and non-nuclear weapon system security, physical security, integrated base defense, combat arms, law enforcement, antiterrorism, resource protection, and corrections across ten (10) Major Commands (MAJCOMs).

To support the ever-evolving needs of SF warfighters, particularly in Command, Control, Communications, Computers, and Intelligence (C4I) capabilities, HCS will provide the necessary support to enhance and maintain these capabilities. HCS will build upon existing communications systems, utilize industry-leading technology to support new SF communication capabilities, repair, update, and maintain communications equipment, and integrate SF base defense capabilities.

The AFSFC is the pilot unit for all SF communications Unit Type Codes (UTCs) capabilities, where expeditionary equipment, systems, and weapons are sustained, updated, acquired, and postured to support SF warfighters. AFSFC is responsible for procuring and deploying communication technologies that provide expeditionary base defense capabilities, including adaptive wideband communications networking and satellite communication for UTC packages. Currently, AFSFC fields L3Harris communication systems, including AN/PRC-152A, AN/PRC-117G, AN/PRC-158, AN/PRC-160, and all associated equipment across multiple UTCs.

HCS will provide depot-level communication support for these current and future L3Harris communications equipment, including proprietary equipment and information. This support will be primarily executed at the Desert Defender Ground Combat Readiness Training Center (DDGCRTC) located at Fort Bliss, Texas, where expeditionary UTC capabilities are maintained and postured for deployment.

1.3 Scope of Work

This is a performance-based, non-personal services requirement for HCS in support of the AFSFC’s UTCs.

The contractor shall deliver comprehensive capability packages to sustain and enhance SF warfighters’ ability to conduct expeditionary base defense missions in support of Combatant Commands worldwide.

The contractor shall provide one (1) FSR to support this requirement, with the FSR stationed at the DDGCRTC, Fort Bliss, Texas. The FSR may be required to travel to other designated Continental United

States (CONUS) and Outside Continental United States (OCONUS) locations, as determined by Air Force Security Forces Center’s Logistics Directorate (AFSFC/S4).

The contractor shall provide all necessary management, supervision, personnel, labor, materials, diagnostic equipment, and supplies to ensure the efficient, effective, economical, and satisfactory operation, maintenance, and repair of communications equipment and systems. This includes both scheduled and unscheduled maintenance to meet the requirements set forth in this PWS.

1.3.1 Key Tasks

Key tasks to be performed by the contractor include, but are not limited to:

a) Depot-Level Support and Maintenance: Provide comprehensive maintenance and lifecycle management for current and future L3Harris communications equipment, including proprietary systems and technologies.

b) Field Service Representative Support: Station FSR at DDGCRTC, Fort Bliss, TX, providing frontline support maintenance and training.

c) Comprehensive Maintenance and Operational Support: Conduct scheduled and unscheduled maintenance, system upgrades, lifecycle management, diagnostics, troubleshooting, and repairs to ensure continuous reliability and functionality of communication systems.

d) Communications Employment, Satellite, and Network Operations: Support C4I operations, including Satellite Communications (SATCOM) and network management.

e) Deployment and Travel Support: Provide onsite support for deployed communications systems, as needed, including travel to CONUS and OCONUS locations.

f) Training and Knowledge Transfer: Offer dedicated training programs to USAF SF personnel to enhance proficiency in operating and maintaining L3Harris equipment.

g) Maintain Operational Readiness: Ensure the operational and serviceable status of all ground communications and Command and Control (C2) UTCS.

2 GENERAL INFORMATION

2.1 Contractor Identification

All contractor and subcontractor personnel shall identify themselves as government contractor personnel during all forms of communication, including but not limited to business meetings, telephone conversations, electronic mail, attendance sheets, coordination documents, reports, and signature blocks used in all correspondence. Contractor and subcontractor personnel shall wear picture identification badges when working in any government workspace. If a contract requires government workspace, the contractor and subcontractor personnel shall wear a picture identification badge and identify their workspace area with their name and company affiliation.

2.1.1 Common Access Card.

The government will provide Common Access Card (CAC) and installation access credentials as needed. The contractor shall immediately return all issued items, including CACs, identification badges, and installation access credentials, upon contract expiration, termination, or when an individual no longer requires access. The contractor shall comply with all requirements of Department of the Air Force Federal Acquisition Regulation Supplement (DAFFARS) Clause 5352.242-9001, Common Access Cards (CACs) for Contractor Personnel.

2.1.2 Contractor Identification in Government Workplace.

Contractor personnel shall ensure they are easily distinguishable from government employees. When conversing with government personnel during business meetings, over the telephone, or via electronic mail contractor and subcontractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between government employees. Contractor personnel must comply with any additional security or identification requirements established by the government for specific locations or tasks.

2.2 Contractor Training.

All contractor and subcontractor personnel are required to complete several mandatory government training courses to ensure compliance with Department of Defense (DoD) regulations and effectively perform all their duties. This includes the DoD Cyber Awareness Challenge, which must be completed annually by all personnel accessing DoD networks or handling government information. Additionally, all personnel must complete Controlled Unclassified Information (CUI) training in accordance with (IAW) DoD Instruction (DoDI) 5200.48, Controlled Unclassified Information (CUI) to understand the requirements for safeguarding and handling sensitive but unclassified information. Operations Security (OPSEC) training is also mandatory to ensure the protection of sensitive information related to military operations and activities.

FSRs are required to undergo specialized training specific to L3Harris technologies and equipment. This training covers the operation, maintenance, troubleshooting, and repair of L3Harris tactical communications equipment, including products such as the AN/PRC-152A, AN/PRC-117G, AN/PRC-158, AN/PRC-160, and any other equipment specified in the contract. FSRs may also need to receive training on the management and recovery of the JOSEKI Key, if applicable, and additional training on advanced communications modes and software, including Built-in Test (BIT) procedures, Personal Computer (PC) software programs, and tactical radio systems integration.

All contractor personnel must also complete safety training IAW applicable USAF, federal, state, and local regulations. This training includes compliance with Occupational Safety and Health Administration (OSHA) standards and, if relevant, hazardous material handling and safety training. Personnel who require access to classified information are obligated to complete training on safeguarding classified material IAW DoD 5220.22M, The National Industrial Security Program Operating Manual (NISPOM) (This is now included in Part 117 of Title 32, Code of Federal Regulations (CFR)), This may include specific training for handling information on secure networks, such as the Secret Internet Protocol Router Network (SIPRNet).

The government reserves the right to mandate additional training specific to the tasks performed under this contract. This could include mission-specific, or emergency response training as needed. The contractor is responsible for coordinating with the Contracting Officer’s Representative (COR) to ensure compliance with all training requirements.

2.3 Contractor/Government Communication.

The contractor shall designate a Contractor’s Focal Point (CFP) to serve as the single point of contact for all correspondence between the contractor and the government. The CFP shall provide clear and consistent written and verbal response to government-initiated communications, such as return phone calls, emails, or other forms of communication, within twenty-four (24) hours. The CFP will be responsible for coordinating all communication, ensuring that responses are timely, accurate, and meet all contractual requirements.

The CFP shall meet with the government team on a quarterly basis to discuss the progress of contract activities, address any issues or concerns, and provide updates as required. Additional meetings may be requested by either the government or the contractor to address specific needs or emerging issues.

The Contracting Officer (CO), CFP, COR and/or other designated government representatives will provide periodic performance feedback to the contractor. The contractor shall prepare and distribute an agenda prior to each scheduled meeting and provide meeting minutes afterward IAW the Contract Data Requirements List (CDRL) A001 and associated Data Item Description (DID).

2.4 Place of Performance.

The primary place of performance for this contract will be the DDGCRTC, Fort Bliss, Texas. This location serves as the central hub for maintaining and posturing expeditionary UTCs capabilities, where contractor personnel, including FSRs, will provide direct support, maintenance, training, and other related services.

In addition to DDGCRTC, Fort Bliss, TX, contractor personnel may be required to perform work at various other locations both within the CONUS and OCONUS. These locations may include, but are not limited to, USAF bases or other military installations as determined by the AFSFC and aligned with operational needs. Specific locations for FSR deployment will be coordinated in advance between the contractor and the COR.

Contractor personnel may be required to travel to additional CONUS and OCONUS locations to support deployed operations, provide technical expertise, conduct training, perform equipment maintenance, and participate in exercises or demonstrations. All travel shall be conducted IAW paragraph 2.5, Travel Requirements of this PWS, and be pre-approved by the COR.

The contractor shall ensure that all personnel are prepared to work at the designated locations and comply with all site-specific requirements, including security clearance, access protocols, safety regulations, and facility guidelines.

2.5 Travel Requirements.

Contractor personnel may periodically be required to travel to various locations, both within the CONUS and OCONUS, to support deployed operations, provide technical expertise, conduct training, perform equipment maintenance, and participate in exercises or demonstrations. All travel shall be pre-approved by the COR and coordinated with the relevant government representatives.

2.5.1 Travel Coordination and Authorization

The contractor shall coordinate all travel with the COR prior to commencing any trip. The contractor must obtain written authorization from the COR for all travel, detailing the purpose, location, dates, and number of personnel required to travel. The contractor shall provide a written travel itinerary meeting government parameters no later than ten (10) calendar days before the start date for scheduled travel. For urgent, unscheduled travel requirements, the contractor shall provide the itinerary and request for approval no later than four (4) calendar days prior to travel, whenever possible.

The COR will grant authorization to proceed no later than seven (7) calendar days before the travel start date or no later than three (3) calendar days for urgent, unscheduled travel requirements, whenever possible. If the COR denies authorization, contractor personnel shall not travel, and such travel shall not be invoiced or paid under this contract. Only travel events authorized in advance by the COR and fulfilled by the contractor are billable under the contract.

2.5.2 Reimbursement of Travel Costs.

The contractor shall be responsible for obtaining all passenger transportation, lodging, and subsistence at the best value for the government. Reimbursement for travel costs shall be IAW the Federal Acquisition Regulation (FAR) 31.205-46, Travel costs. The contractor shall not be reimbursed for costs that exceed the maximum per diem rates or the lowest customary standard, coach, or equivalent airfare unless such costs are justified in writing and approved by the COR.

2.5.3 Travel Reporting.

The contractor shall submit a travel report to the COR within five (5) business days after the completion of each trip. The travel report shall include, at a minimum, the dates of travel, destination, purpose of the trip, individuals contacted, a brief synopsis of activities, issues or challenges encountered, recommendations, and the traveler’s signature. The contractor shall provide the Travel Report IAW the CDRL A002 and associated DID.

2.5.4 Travel Locations and Frequency.

The primary travel locations for this contract may include, but are not limited to, the AFSFC located at JBSA Lackland, TX, other CONUS military installations, and OCONUS locations as required to support AFSFC missions.

The following table provides as estimate of the travel requirements, including the primary locations and the expected number of trips:

Table 1. Travel Locations and Frequency

Trip / Temporary Duty (TDY) Location Number of Trips

AFSFC, JBSA Lackland, San Antonio, TX 3-5 Trips per Quarter

Air Force Bases within Continental US (CONUS) 3-5 Trips per Quarter

Air Bases outside Continental US (OCONUS) 0-4 Trips per Quarter

Note: This table represents estimated travel requirements, which may include travel to sister service installations or ports of call. The actual number of trips may vary due to contingency operations, national emergencies, exercised, or functional demonstrations, potentially causing these numbers to increase or decrease.

HCS FSRs may be required to travel with the UTC equipment to the destination if needed by the gaining unit and validated by the AFSFC. The intent of this travel is to facilitate a smooth transfer of accountability and demonstrate how to properly set up, maintain, and account for deployed equipment.

Travel may be required for a Staff Assistance Visit (SAV) two (2) to four (4) times per year. Some travel may be short notice due to contingency or humanitarian purposes. The government will notify the contractor no later than ten (10) calendar days before any scheduled travel requirements and at least five (5) calendar days in advance for urgent unscheduled travel, whenever possible.

2.5.5 Special Travel Conditions.

The contractor 's personnel are non-deployable to Imminent Danger Pay (IDP) or Hazard Pay Zones.

While traveling on behalf of this program, contractors shall adhere to L3Harris Technologies, Inc.'s travel policy and any additional government-mandated travel restrictions. The contractor shall provide and maintain U.S. passports and any necessary travel documentation for all personnel required to perform travel to designated OCONUS locations.

2.5.6 Compliance with Joint Travel Regulations.

All travel shall be conducted IAW the Joint Travel Regulations (JTR) and other applicable DoD travel policies. Any deviations from authorized travel procedures or costs that exceed authorized amounts shall not be reimbursed unless specifically authorized by the COR.

2.6 Mission/Emergency Essential.

Certain tasks performed under this contract are designated mission/emergency essential, as they are critical to the operational readiness and mission success of the AFSFC. The services provided by the contractor, including maintenance, deployment, and operational support of L3Harris communications equipment, are essential to maintaining secure and reliable communication capabilities across USAF operations.

Failure to obtain these services would imminently threaten the safety of personnel and the protection of property, or otherwise impair the ability of the USAF to conduct its missions. As such, the following tasks are designated as mission/emergency essential:

a) Support for Deployed Communications Systems: Providing ongoing maintenance, troubleshooting, and support for deployed L3Harris communications equipment, including AN/PRC- 152A, AN/PRC-117G, AN/PRC-158, AN/PRC-160, and any other equipment specified by the government.

b) Field Service Representative Operations: Ensuring the availability of trained FSRs to provide immediate support, training, and maintenance for equipment at designated locations, including during contingency operations or other emergency scenarios.

c) Technical Assistance for Urgent Requirements: Providing rapid-response technical assistance and expertise to resolve any critical equipment failures or issues that may arise during operations.

The contractor shall furnish a listing of all contractor personnel fulfilling mission/emergency essential tasks to the CO and COR. This list shall be kept current and updated whenever personnel changes occur.

Contractor personnel performing mission/emergency essential tasks will be considered mission/emergency essential personnel. All mission/emergency essential personnel must be prepared to perform their duties during crisis conditions, including national emergencies, contingency operations, or other situations deemed critical by the government.

The contractor shall develop and maintain contingency plans to ensure the continuation of mission/emergency essential services during crisis situations. These plans shall provide reasonable assurance of service continuity and be available for government review upon request. The government reserves the right to assume or supplement contractor –supplied essential services during crisis situations.

The contractor will be notified in advance of any planned assumption or supplementation of services.

2.7 Duty Hours.

Contractor personnel shall perform their duties during normal working hours, which are defined as 0730 to 1630, Monday through Friday, excluding federal holidays and designated down days. The government may designate specific down days when minimal staffing is required, or liberal leave is authorized.

FSRs may be required to adjust their duty hours based on the operational needs of the AFSFC, or other supported units. Duty hours may vary during periods of contingency operations, exercises, or other mission-essential activities. FSRs are expected to provide support on-site during the unit’s operating hours and may be required to work beyond the standard duty hours, including evenings, weekends, and holidays, to meet mission requirements. Overtime is not authorized unless otherwise approved in writing by the CO or COR.

Contractor personnel shall be prepared to work flexible hours to support mission requirements, including periods of high operational tempo or during emergencies. The contractor shall ensure that all personnel are available during designated duty hours unless otherwise authorized by the CO or COR.

In the event of an unplanned closure of the government facility due to natural disasters, military emergencies, or severe weather, the government will notify the contractor as soon as possible. During such closures, contractor personnel may be authorized to telework, subject to prior coordination with the COR.

If teleworking is authorized, contractor personnel must maintain continuity and timeliness in completing tasks and respond to any inquiries from the COR or designated government official within two (2) hours.

If telework is not feasible, contractor personnel may perform duties at alternate locations identified by the government, subject to the contractor's discretion and company policies.

2.8 Telecommuting.

Telecommuting for contractor personnel is authorized on an ad-hoc or situational basis with prior written approval from the COR. Telecommuting may be considered under circumstances where on-site presence is not required, such as during natural disasters, military emergencies, severe weather conditions, or when access to government facilities is restricted.

Contractor personnel shall complete the telework training course, and a signed agreement shall be in place and provided to the CO or COR prior to telecommuting. Contractor personnel authorized to telecommute must ensure that they have the necessary equipment and secure connectivity to perform their duties remotely. The government shall provide laptops, Virtual Private Network (VPN) access, and CAC readers, if required, to support remote work. All telecommuting activities must comply with government security protocols, including the safeguarding of CUI and other sensitive data as outlined in DoDI 5200.48.

While telecommuting, contractor personnel must maintain continuity and timeliness in completing assigned tasks and respond to any inquiries from the COR, or designated government officials, within two (2) hours during normal duty hours. The contractor shall establish procedures to ensure accountability, performance monitoring, and communication with telecommuting personnel. If telecommuting personnel experience any issues that prevent them from completing their work, such as connectivity problems, they shall immediately notify their supervisor and the COR.

Telecommuting arrangements may be revoked or modified by the CO through written correspondence. In such cases, contractor personnel will be required to return to their designated work location on the next business day, unless otherwise directed by the CO or COR.

Contractor personnel are not authorized to telecommute if the duties require physical presence at a government site or if the task is deemed mission/emergency essential and cannot be performed remotely.

2.9 Federal Holidays.

Federal offices are closed on federal holidays as established by Federal Law (5 U.S.C. 6103) and any other holidays declared by executive order. Contractor personnel are not required to work on recognized federal holidays unless otherwise directed by the CO or COR.

Holidays are documented by year on the Office of Personnel Management (OPM) website for Federal employees located at: https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=Overview.

If a federal holiday falls on a Saturday, it will be observed on the preceding Friday. If a federal holiday falls on a Sunday, it will be observed on the following Monday. In addition to the documented federal holidays, the government may declare additional holidays by executive order or other official directives.

All holiday observation time-off will be determined by specific location and operational needs.

If the contractor is required to provide services on any holidays due to mission-essential needs, the CO or COR will provide notification in advance, whenever possible.

2.10 Facility Closures.

In the event of a facility closure at any designated work site, including the DDGCRTC, Fort Bliss, Texas, or other assigned locations, the government will notify the contractor as soon as possible. Facility closures may occur due to training holidays, administrative leave granted to the entire staff, weather emergencies, natural disasters, military emergencies, or other unforeseen circumstances.

2.10.1 Planned Facility Closures.

For planned closures, such as training holidays or administrative leave, the government will provide the contractor with at least five (5) business days' notice. During planned closures, contractor personnel may be authorized to telework, subject to prior coordination with the COR. If teleworking is not feasible, contractor personnel may take leave IAW their company policies. No additional compensation will be provided for planned closures unless specifically authorized by the CO.

2.10.2 Unplanned Facility Closures.

In the event of an unplanned facility closure, such as a natural disaster, severe weather, or military emergency, the government will notify the contractor as soon as possible through the CFP. During such closures, contractor personnel may be authorized to telework or report to an alternate work location, as coordinated with the COR. If neither telework nor alternate location work is feasible, the contractor shall implement their internal policies for managing personnel availability and work disruptions, while considering any relevant information provided by the government.

2.10.3 Notification Process.

The government will notify the contractor of any facility closures through the designated point of contact, using telephone, email, or other forms of communication as appropriate. The contractor is responsible for ensuring that all personnel are promptly informed of any closures and follow the directions provided by the COR.

2.10.4 Contractor Responsibilities During Closures.

During any facility closure, whether planned or unplanned, the contractor shall ensure that all essential personnel are aware of their responsibilities and any instructions provided by the government.

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url%3DOverview https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url%3DOverview

Contractor personnel may be required to remain on standby or be available for telework or alternate assignments, depending on the nature of the closure and the operational needs of the government. If the government facility reopens before the end of the normal duty hours, contractor personnel shall be required to return to the facility to resume work, unless otherwise directed by the CO or COR. Any work performed during closures must comply with all applicable contract terms and conditions.

2.11 Conduct of Contractor Personnel.

All contractor and subcontractor personnel performing work under this contract are expected to always conduct themselves in a professional and respectful manner. Contractor personnel shall comply with all applicable rules, regulations, and policies established by the government and the host facility, including but not limited to FAR part 3.1002(a) concerning the standards of conduct.

2.11.1 Professional Behavior.

Contractor personnel shall display professional behavior in all interactions with government personnel, other contractors, and third parties. This includes, but is not limited to, maintaining a courteous and respectful demeanor, using appropriate language, and adhering to the ethical standards set forth in the contract. The use of profane, loud, or abusive language is strictly prohibited while on duty or within any government facility.

2.11.2 Compliance with Professional Relationship Standards.

The contractor shall comply with Air Force Instruction (AFI) 36-2909, Air Force Professional Relationships and Conduct, and take immediate action to resolve any violations of the prohibition on unprofessional relationships. Unprofessional relationships include, but are not limited to, relationships involving faculty, staff, and trainees. Contractor personnel must maintain a professional boundary in all interactions and avoid any conduct that could be perceived as creating a conflict of interest or undermining the integrity of the work environment.

2.11.3 Dress Code.

All contractor personnel are expected to always present a neat and well-groomed appearance. Business casual or business attire shall be worn, except in environments where specific safety or operational dress codes are required, as communicated by the government. When working in such environments, contractor personnel shall comply with all applicable dress code requirements (e.g., protective clothing, uniforms).

2.11.4 Compliance with Facility Rules.

Contractor personnel shall observe all government facility rules, including parking, safety, and traffic regulations. Smoking is permitted only in designated areas, and the consumption of alcoholic beverages or illegal substances is strictly prohibited on government property.

2.11.5 Identification and Access.

Contractor personnel must always wear company-issued identification badges while on government premises and comply with all security requirements, including escort and access control procedures.

Contractor personnel shall also use company-affiliated email signatures and identify themselves as contractor personnel in all forms of communication, including meetings, phone calls, and written correspondence.

2.11.6 Removal from Worksite.

The CO, or designated government representative, reserves the right to require the removal of any contractor personnel from the worksite for behavior deemed inappropriate or in violation of the standards outlined in this contract. Removal from the job site or dismissal from the premises shall not relieve the contractor of the obligation to fulfill the contract requirements.

2.11.7 Confidentiality and Protection of Information.

Contractor personnel shall protect all sensitive and proprietary information they may have access to while performing their duties. Personnel are prohibited from disclosing any information related to government operations or proprietary data without the prior written approval of the CO or COR.

Violation of confidentiality agreements or misuse of government information will result in immediate removal from the contract and possible legal action.

2.12 Controlled Unclassified Information.

Contractor personnel shall comply with all requirements for the handling, safeguarding, dissemination, and destruction of CUI as defined in DoDI 5200.48. CUI is government-created, or owned, unclassified information that must be safeguarded from unauthorized disclosure to protect the interests of national security and privacy.

2.12.1 Safeguarding Requirements.

All contractor personnel shall take appropriate measures to safeguard CUI in their possession or control.

This includes:

2.12.1.1 Physical Security.

CUI shall be stored in locked cabinets, desks, or rooms when not in use. Access to CUI must be restricted to authorized personnel with a need-to-know basis.

2.12.1.2 Electronic Security.

CUI stored electronically must be protected by secure, encrypted systems approved by the government. Contractor personnel must use secure networks and devices, such as those with VPN access, to transmit CUI. Unauthorized copying, storage, or transmission of CUI on personal devices is strictly prohibited.

2.12.2 Dissemination of CUI.

The dissemination of CUI shall be limited to those individuals who have been granted access and have a legitimate need to know for the performance of their duties under this contract. Any dissemination outside the contractor’s organization must be approved in writing by the CO or COR. All CUI documents shared or transmitted must be appropriately marked IAW DoDI 5200.48 to indicate the level of sensitivity and applicable handling instructions.

2.12.3 Destruction of CUI.

Contractor personnel must ensure that all CUI is destroyed in a manner that prevents its reconstruction or retrieval. Approved methods of destruction include shredding, burning, pulping, or using DoD approved destruction devices for electronic media. The contractor shall certify the destruction of CUI and provide documentation to the CO or COR upon request.

2.12.4 Incident Reporting.

Any unauthorized access, loss, or compromise of CUI must be reported immediately to the CO and COR. The contractor is responsible for conducting an internal investigation and providing a detailed report of the incident, including the circumstances of the breach, the information affected, and corrective actions taken to prevent future occurrences. The government reserves the right to conduct its own investigation or audit regarding any incident involving CUI.

2.12.5 Training Requirements.

All contractor personnel who handle CUI must complete initial and annual CUI training as specified by DoDI 5200.48. This training will cover CUI identification, marking, safeguarding, dissemination, and destruction procedures. The contractor shall maintain records of training completion and provide these records to the CO or COR upon request.

2.12.6 Compliance and Audits.

The contractor shall be subject to periodic compliance audits conducted by the government to ensure adherence to CUI handling, safeguarding, dissemination, and destruction requirements. The contractor must provide access to records, personnel, and facilities to support these audits as required by the government.

2.13 Personnel Staffing.

The contractor shall provide qualified personnel to perform all tasks and responsibilities outlined in this PWS. The contractor is required to maintain adequate staffing levels to ensure continuous and effective support to the AFSFC, and other designated locations.

2.13.1 Minimum Staffing Requirements.

The contractor shall provide one (1) FSR to support this requirement. This FSR shall be primarily stationed at the DDGCRTC, Fort Bliss, Texas, but may be required to travel to other locations as required by the government. The FSR must possess the necessary qualifications, certifications, and experience to effectively support L3Harris communications equipment, including but not limited to AN/PRC-152A, AN/PRC-117G, AN/PRC-158, and AN/PRC-160.

2.13.2 Qualifications and Training.

All personnel assigned to this contract must meet the minimum qualifications outlined in this PWS.

This includes completing any mandatory training required by the government, such as DoD Cyber Awareness Challenge, CUI training, and specific training related to L3Harris technologies and equipment. The contractor shall ensure that all personnel maintain currency in their training and certifications throughout the performance period.

2.13.3 Replacement of Personnel.

The contractor shall promptly notify the CO and COR within five (5) calendar days of any projected vacancy or personnel absence exceeding ten (10) calendar days. The contractor shall ensure that replacement personnel meet all required qualifications, and are available to begin work, no later than ten (10) calendar days after notification, or immediately after the departure, of the incumbent personnel, whichever is earlier.

2.13.4 Staffing Stability.

The contractor shall maintain staffing stability and continuity of services by ensuring that personnel turnover does not exceed 30% across all contracted positions over the performance period. The contractor is responsible for managing and retaining qualified personnel to minimize disruptions to contract performance. In the event of unforeseen circumstances that may affect staffing stability, the contractor shall immediately notify the CO and COR and provide a plan to mitigate the impact.

2.13.5 Continuation of Services.

The contractor shall ensure the continuation of services during personnel absences due to sickness, leave, or voluntary or involuntary termination from employment. The contractor shall provide substitute personnel to fulfill all contract requirements, ensuring that position vacancies do not exceed ten (10) calendar days. The government will not pay for services not rendered if a vacancy exceeds ten

(10) business days, and the contractor shall maintain a filled rate of at least 95% for all required positions.

2.13.6 Documentation and Reporting.

The contractor shall maintain accurate records of personnel staffing levels, qualifications, and training certifications. These records shall be made available to the government upon request and must be kept current throughout the period of performance. The contractor shall provide quarterly staffing reports to the COR, detailing personnel assignments, turnover rates, and any vacancies or staffing changes.

3 CONTRACT REQUIREMENTS

The contractor shall provide comprehensive HCS services to the AFSFC at DDGCRTC, Fort Bliss, Texas, and other designated CONUS and OCONUS locations as determined by AFSFC/S4. The objective of these support services is to sustain and enhance the operational readiness of SF warfighters through effective management, maintenance, and deployment of L3Harris communications equipment and technologies.

3.1 Field Service Representative Support.

The contractor shall provide dedicated and certified HCS FSRs to support L3Harris equipment on-site at DDGCRTC, Fort Bliss, TX, as well as at other locations in support of AFSFC Logistics Detail (LOGDET) missions. L3Harris FSR support shall include front-line support, RMA coordination, spare replacement, setup/teardown, troubleshooting and diagnostics, coordination with the Original Equipment Manufacturer (OEM) Hardware and Software personnel, system health and wellness, training of DDGCRTC LOGDET personnel and Logistics and Communications Specialists Support (LCSS) FSRs, C2 integration efforts, and other tasks assigned by AFSFC/S4 in support of LOGDET operations.

All personnel assigned to this contract shall comply with all applicable safety regulations, including USAF, sister service, installation-specific, federal, state, and local safety regulations, as well as OSHA standards.

In the event of any conflicts between USAF and other sister service safety regulations, or OSHA standards, the applicable location-specific safety regulations shall take precedence.

3.1.1 On-site Technical Support and Maintenance.

The contractor shall provide FSRs who can perform the following functions:

3.1.1.1 Serve as a Subject Matter Expert (SME) for L3Harris communications systems, providing comprehensive on-site technical support and guidance on the operation, testing, maintenance, disassembly, and assembly of the L3Harris family of tactical radio systems, including but not limited to AN/PRC-152A, AN/PRC-117G, AN/PRC-163, AN/PRC-160, AN/PRC-167, RF- 7850, and any other L3Harris systems acquired during the contract period.

3.1.1.2 Coordinate, support, and conduct technical activities related to L3Harris Technologies and L3Harris Defense Communications products and systems, providing expertise in troubleshooting, diagnostics, and maintenance as required by AFSFC/S4 to support LOGDET operations

3.1.1.3 Conduct periodic Preventive Maintenance Checks and Services (PMCS) of all L3Harris communications equipment IAW established practices by the OEM.

3.1.1.4 Perform system software upgrades on all L3Harris communications equipment as they become available or as requested by AFSFC/S4.

3.1.1.5 Conduct routine maintenance tasks, inspect equipment condition, and perform preventative maintenance for communications and C2 LOGDET UTCs stored at DDGCRTC.

3.1.1.6 Coordinate and assist with Remote Maintenance Access (RMA) processing of equipment warranty and non-warranty repairs, ensuring DDGCRTC initiates RMA actions.

3.1.1.7 Provide basic maintenance support, including software upgrades, Communications Security (COMSEC) initialization, and HUB replacement, conducted at end-user locations without invalidating equipment warranties.

3.1.2 Training and Knowledge Transfer.

3.1.2.2 Develop and deliver a "train-the-trainer" program to equip DDGCRTC LOGDET personnel and LCSS FSRs with the knowledge and skills needed to operate, maintain, and manage L3Harris communications equipment effectively. This program shall include hands-on training sessions, instructional materials, and assessments to ensure proficiency in all relevant aspects of the equipment and technologies used in LOGDET operations.

3.1.2.3 Provide comprehensive operations training, including:

3.1.2.3.1 Description of equipment and components;

3.1.2.3.2 Capabilities, including any environmental anomalies;

3.1.2.3.3 System operation, including BIT, optimum set-up configuration, special antenna use, tuning sequence, PC software program use for radio/mission module loading, special BIT codes, battery recharging, and power adapter/interface units/battery chargers operation;

3.1.2.3.4 JOSEKI key maintenance and recovery procedures (if implemented);

3.1.2.3.5 Blue Force Tracking (BFT) and Advanced Special Communications Mode (ASCM) functionality.

3.1.2.4 Conduct troubleshooting and corrective maintenance training, including BIT, operator maintenance, and Mission Module operation.

3.1.3 Mission Planning and Deployment Support.

3.1.3.1 Conduct mission planning, propagation analysis, operation deployment, and continued maintenance of the Adaptive Networking Wideband Waveform (ANW2) waveform supporting AFSFC and DDGCRTC core networking capabilities.

3.1.3.2 Conduct propagation analysis and frequency selection recommendations for all LOGDET communications UTC capabilities to include wideband networking HF capabilities.

3.1.3.3 Provide support in deployment, integration, and operations of enhanced Situational Awareness (SA) software and interface with the government-owned Android Tactical Assault Kit (ATAK) and Windows Tactical Assault Kit (WINTAK) applications.

3.1.3.4 Assist with development of tactical systems architectures for ground, air, maritime, and dismount applications.

3.1.4 Equipment Integrations and Operational Support:

3.1.4.1 Provide direct guidance to AFSFC/S4 and DDGCRTC on equipment integration and operation.

3.1.4.2 Configure, test, and prepare all LOGDET GDC-WN communications and C2 UTCs prior to UTCs departing for operational deployment.

3.1.4.3 Facilitate Common Operating Picture (COP), extension of services, connection to SIE/SIPR, network operations, Position Location Information (PLI) / BFT / SA, Intelligence, Surveillance, and Reconnaissance (ISR), voice, data – mesh networks, Line-of-Sight, SATCOM, and Mobile User Objective System (MUOS) Provisioning.

3.1.4.4 Assist with development of C4I Standard Operating Procedures (SOP) and new concepts of operations and mission use cases that leverage advanced capabilities in L3Harris products and systems.

3.1.5 Support for Military Exercises and Site Visits:

3.1.5.1 Attend site visits as directed by AFSFC/S4 to support LOGDET operations, demonstrations, and briefings at CONUS and OCONUS locations.

3.1.5.2 Support on-site Military Exercises, not to exceed four (4) exercises per year, per location, with durations of one to three (1-3) weeks, potentially including weekend support.

3.1.6 Logistics and Accountability:

3.1.6.1 Maintain tracking system for all LOGDET communications UTC disruption and problems to aid in the troubleshooting process on future communications equipment.

3.2 Minimum Qualifications.

The contractor shall provide personnel with expertise in L3Harris communications systems, specifically in SF tactical communications, equipment maintenance, repair, and employment operations. Personnel must possess extensive knowledge and experience in adaptive networking, wideband, and SATCOM for L3Harris radios and systems. The contractor 's personnel shall be capable of programming, sustaining, and maintaining the lifecycle capabilities of SF tactical communications equipment, including individual components (e.g., batteries) and entire systems.

3.2.1 Knowledge, Skills, and Abilities (KSA).

The HCS FSRs shall meet the following minimum qualifications:

3.2.1.1 Experience: A minimum of four to eight (4-8) years of recent experience (within the last five (5) years) in the integration, operation, maintenance, and support of L3Harris tactical communications equipment or similar military communication systems.

3.2.1.2 Technical Training: Completion of L3Harris-approved training or an equivalent technical training program in tactical communications or a related field.

3.2.1.3 Technical Proficiency: Demonstrated ability to perform all tasks associated with L3Harris tactical communications equipment, including proprietary systems and equipment.

3.2.1.4 Additional Skills: Proficiency in the use of Microsoft Office Suite and experience with subcontractor equipment and software relevant to tactical communication systems.

3.3 Security Requirements.

All contractor personnel assigned to this contract shall comply with USAF and local rules, procedures, and standards of conduct regarding security. The contractor shall adhere to all requirements of the DD Form 254, Department of Defense Contract Security Classification Specification for access to classified material and perform IAW the DoD 5220.22M.

3.3.1 Clearance Requirements.

All contractor personnel performing under this PWS must be a U.S. Citizen and are required to obtain and retain a Secret Security Clearance. Clearance requirements include a National Agency Check, Local Agency Checks and Credit Check. The contractor shall ensure that all personnel have the appropriate clearances before beginning work unless otherwise approved in writing by the CO or COR.

The contractor shall submit requests for security clearances (Submit Clearance Paperwork through DISCO to the OPM) for personnel requiring access to classified information within fifteen (15) calendar days after receiving a facility clearance or, if already cleared, within fifteen (15) calendar days after contract award. Due to costs, requests for contractor security clearances shall be limited to the minimum necessary to perform contract requirements.

3.3.2 Security Agreement.

If service performance is required on a military installation, the contractor shall enter into a Security Agreement with the USAF. This agreement shall outline how the contractor integrates security requirements for service operations with the USAF to ensure effective and economical operation on the installation. The agreement shall include:

3.3.2.1 Security Support Provided by the Air Force.

The USAF will provide security support, including storage containers for classified information, use of base destruction facilities, classified reproduction facilities, classified mail services, investigation of security incidents, and the use of security forms and conducting inspections required by Department of Defense Manual (DoDM) 5220.32 Vol 1, National Industrial Security Program: Industrial Security Procedures for Government Activities, Air Force Policy Directive 16- 14, Security Enterprise Governance, and Air Force Manual 16- 1406, Vol 2, National Industrial Security Program: Industrial Security Procedures for Government Activities.

3.3.2.2 Joint Coordination Requirements.

The contractor shall coordinate with the USAF for packaging and mailing classified information, implementing emergency procedures for classified information protection, and conducting security checks and controls for protection of classified material and high value pilferable property.

3.3.2.3 Long-Term Visitor Group Security Agreement.

This agreement may replace the Standard Practice Procedure (SPP) for long-term visitors.

3.3.3 Facility Clearance.

The contractor shall possess or obtain an appropriate facility security clearance (Secret) prior to performing work on a classified government contract. If the contractor does not possess a facility clearance the government will request one. The government assumes costs and conducts investigations for Top Secret, Secret, and Confidential facility security clearances. The contractor shall request a facility clearance, at the company’s expense.

3.3.4 Clearance Documentation and Reporting.

The contractor shall provide a list of all personnel, location of performance, and clearance requirements of all company employees assigned to this effort within ten (10) calendar days of contract award.

Updates shall be provided within ten (10) calendar days of any changes.