Attachment 1 - PWS - ESS Alarms II.docx

PERFORMANCE WORK STATEMENT

FOR

MAINTENANCE AND REPAIR

OF

ELECTRONIC SECURITY SYSTEMS

21 SFS/S5E

Peterson SFB CO, 80914-2370

29 May 2026

Executive Summary

The purpose of this Performance Work Statement (PWS) is to maintain and repair all Electronic Security Systems (ESS) on Peterson SFB, Colorado. This includes AMAG Technology, and QVMS. The Contractor shall ensure each technician dispatched for on-site maintenance is individually certified in both AMAG and Qognify Video Management Software (QVMS), formally known as On Net Surveillance Systems Inc. (ONSSI)." and provide no notice maintenance and corrective service support 24 hrs a day, each day of the year. “Support” in this context includes the physical presence of a dual-certified technician at the equipment location within timelines as described in table 1.1.

1. DESCRIPTION OF SERVICES. The Contractor shall provide all management, tools, supplies, equipment and labor necessary to inspect, maintain, and repair various types of Electronic Security Systems including AMAG and the associated closed-circuit television (CCTV) equipment and video software On-Net Surveillance Systems Inc and the associated Microsoft cluster server software. (QVMS) Ocularis and operating stations and servers at Peterson Space Force Base (PSFB), Colorado. The Contractor shall comply with commercial and manufacturer standards and in accordance with all applicable federal, state, and local regulations for maintaining these systems to ensure continuous, safe, and reliable operation. The Contractor shall provide AMAG and QVMS certified technicians holding current, manufacturer-validated certifications for the specific versions of AMAG and QVMS software/hardware deployed at Peterson SFB. The Contractor shall submit valid certification proofs for all primary and alternate technicians to the COR annually upon contract renewal and within 48 hours of any personnel substitution. Estimated Workload Data for ESS are listed in Appendix A, and ESS Equipment descriptions and locations are listed in Appendices B and D.

1.1. Preventative Maintenance (PM)

1.1.1. Definition: Preventative Maintenance (PM) consists of scheduled or condition-based maintenance activities performed prior to system or component failure to ensure continued operational reliability and to reduce the likelihood of future faults. PM shall not be initiated in response to system failures, alarms, or degraded performance; such actions are considered Corrective Maintenance.

1.1.2. Maintenance Plan. The Contractor shall develop, implement, and maintain a comprehensive Preventative Maintenance Plan for all ESS equipment. The plan shall be submitted to the Contracting Officer (CO) and Contracting Officer’s Representative (COR) within 30 days of contract award for review and approval. The plan shall: Define PM tasks, frequencies, and procedures for all covered systems and components, incorporate manufacturer-recommended maintenance requirements, identify documentation and reporting methods for all PM activities, and include all applicable equipment listed in Appendix B

1.1.3. PM Requirements. The Contractor shall perform preventative maintenance on all ESS equipment, including but not limited to AMAG, QVMS, servers, workstations, and associated field devices, in accordance with the approved PM Plan and manufacturer guidelines provided by the COR.

At a minimum, PM shall include Inspection, cleaning, and servicing of system components. Cleaning of all devices listed in Appendix B on a quarterly basis. Additional site-specific cleaning as directed by the COR when environmental conditions result in degraded performance prior to scheduled intervals. Testing of all onboard and backup batteries during quarterly maintenance.

1.1.4. Software Hygiene. The Contractor shall maintain system software health as part of PM activities. This includes applying critical security patches, firmware updates, and vendor-recommended updates to all ESS servers, workstations, and edge devices within 14 days of release, unless otherwise directed by the COR.

Routine patching and updates are considered Preventative Maintenance. Troubleshooting or restoring failed or malfunctioning software systems shall be considered Corrective Maintenance.

1.1.5 System Upgrades. The Contractor shall perform system upgrades, including firmware, software, and hardware updates, when directed by the Government. Funding for upgrades shall be provided by the Government unless otherwise specified.

1.1.6. Reporting Requirements. The Contractor shall document all PM activities and provide to the COR reports of devices inspected as well as discrepancies found.

1.1.7. Scheduling Services. Contractor shall contact the Security Forces ESS office at least five (5) business days in advance of performance date to schedule any routine services so arrangements can be made for security disruptions. The Contractor shall return telephone calls from the Contracting Officer’s Representative (COR) by close of business. An after-hours on-call telephone number for ESS personnel shall be provided to the Contractor by the Government within two days after award. Contractor shall provide an after-hours on-call telephone number for ESS personnel by end of day after award of contract.

1.1.8. Protection Levels (PL). The Contractor shall coordinate with the owner/user of the resource involved to ensure they are properly escorted when accomplishing any maintenance and/or repair in the area. The Contractor will ensure Security Forces is notified prior to any maintenance and/or repair conducted on a sensor system with access to PL resources. When the Contractor makes telephonic notification to Security Forces, verification of their identity will be conducted using authentication procedures provided by the COR. A list of facility managers, phone numbers, and e-mail addresses. will be provide by the COR as needed. All Protection facilities are identified within Appendix D.

1.2. Corrective Maintenance/ Repair Services

1.2.1. Definition. Corrective Maintenance consists of unscheduled maintenance actions performed in response to system failures, alarms, faults, or degraded performance in order to restore equipment or systems to operational status. Any maintenance initiated due to a failure condition, whether hardware or software, is considered Corrective Maintenance/ Repair Services.

1.2.2. Scope of Work. The Contractor shall perform all corrective maintenance required to restore ESS systems and components to operational status. This includes, but is not limited to:

Troubleshooting and diagnostics of system faults and alarms. Repair or replacement of failed hardware components. Restoration of system functionality following failure. Troubleshooting and restoration of software, firmware, and system communications. Corrective Maintenance applies to all AMAG and QVMS components on Peterson Space Force Base (PSFB).

1.2.3. Response and Repair Requirements. The Contractor shall respond to and resolve corrective maintenance actions in accordance with the response and repair timelines established in Table 1.1. Response Time is defined as the time from notification to the initiation of troubleshooting actions. Repair Time is defined as the time required to restore the system to an operational condition (partial or full, as defined in Table 1.1).

The Contractor shall coordinate with the COR to determine when systems are restored to fully operational status.

Table 1.1 Corrective Service Calls (Refer to appendix E for definitions) (IAW AFI 31-101)

1.3. Repairs (Corrective Maintenance Actions)

1.3.1. General. The Contractor shall perform all repairs resulting from Preventative Maintenance (PM) activities or Corrective Maintenance actions in accordance with Section 1.2 and Table 1.1.

The Contractor shall notify the COR of any identified repair requirements no later than one (1) business day after discovery. Notification shall include a description of the issue, affected system(s), and recommended corrective action.

1.3.2. Parts Identification and Coordination. For all repairs requiring replacement parts, the Contractor shall: Identify required parts, including manufacturer, part number, quantity, and justification.

The process for approval of parts shall be:

1. The contractor shall submit the quote to the CO.

2. The CO will forward to ESS.

3. ESS will provide technical evaluation and return to CO.

4. If technically not sufficient, CO will communicate questions/comments to contractor.

5. If technically sufficient, the CO will approve quote for work.

CO will track the quote against the not-to-exceed CLIN.

Costs for parts for preventative maintenance services shall be included in the fixed-price for monthly services. Pricing for monthly services shall include consumables and parts, supplies, labor and materials needed for PM and CM

The Contractor shall not proceed with installation of replacement components until parts are approved and provided in accordance with Section 3.1, unless otherwise directed by the COR.

1.3.3. Repair Execution. Upon receipt of approved parts, the Contractor shall:

· Install, configure, and test all components

· Restore affected systems to operational status in accordance with required response and repair timelines

· Verify full system functionality following repair

1.3.4. Unauthorized Work. The Contractor shall not procure, install, or replace ESS system components without prior written approval from the COR or CO. Any work performed outside of approved scope or without authorization shall be at no cost to the Government. The Contractor shall be responsible for any expenditures above the NTE CLIN funded amount. If the contractor exceeds funding on the NTE CLIN for unapproved work/repairs, the contractor is responsible for the costs.

1.3.2. The Contractor shall contact the COR and the on-duty alarm monitor prior to conducting any work which would cause an alarm, or disable any function of the alarm system. The on-duty alarm monitor phone number will be provided to the Contractor after contract award. The Contractor is not authorized to install any equipment to the existing system without prior approval from the COR.

1.3.3. Repairs shall be accomplished in accordance with prevailing commercial practices and in accordance with the Original Equipment Manual (OEM) standards in addition to the standards outlined in this PWS. Order of precedence for any conflicts shall be OEM, PWS and commercial practices.

1.3.4. The Contractor shall provide to the COR within 10 days of reconfiguration any updated as-built drawings for any repairs or modification to the system which will result in any change to the physical layout of wiring or components.

1.5. Monthly Reports.

1.5.1 Service Report. No later than the 5 workdays into each month, the Contractor shall provide via email to the COR a written report using company letterhead on the maintenance activity for the prior month for review. The report shall include the following information:

· Date the report is being provided;

· Dates of inspection or repair;

· Name of inspector(s)/technician(s);

· Full description of work/repairs performed and parts replaced including part # and replacement part costs, if any;

· Location of the components worked on during that month;

· List of changes made to the as-built drawings;

· Overall Condition of the Electronic Security System; and

· Battery Voltage tested for current month.

1.5.2 Outage Report. Contractor shall provide a detailed report stemming from an outage of AMAG or QVMS to the COR within 72 hours of the incident. The report shall include the following information.

· Date and time of outage;

· Cause of outage;

· Detailed summary of what occurred and why;

· Plan to prevent the incident from reoccurring.

1.6. Phase-Out/Joint Inventory

1.6.1. Joint Inventory. The Contractor shall accomplish a joint inventory in conjunction with the COR on the backbone alarm system within 30 days prior to the expiration of the contract, but no later than 10 days before the expiration of the contract. The team shall document property, serviceability and any discrepancies and resolve any issues found during the joint inventory no later than 3 days prior to the expiration of the contract.

1.6.2. Spare Parts. The Contractor shall return all Government-purchased spare parts and/or equipment in its possession. Contractor shall provide a list of parts that have been returned to the Manufacturer for repair/replacement to the COR not later than 3 days prior to the expiration of the contract. The manufacturer will return repaired/replaced parts to the COR.

1.7. PARTS.

1.7.1. General. Parts required for ESS system maintenance and repair shall be provided in accordance with Section 3.1, Government-Furnished Property (GFP).

1.7.2. Compatibility and Standards. The Contractor shall ensure all installed components are fully compatible with existing ESS infrastructure and meet applicable system requirements. All parts shall comply with current approved equipment lists and be suitable for integration into the Peterson SFB ESS architecture.

1.7.3. Contractor Furnished Materials. The Contractor shall provide all materials, consumables, and incidental hardware necessary to perform maintenance and repair activities. These items include, but are not limited to, wiring, conduit, connectors, resistors, mounting hardware, and similar installation materials.

1.7.4. Warranty and Repair Handling. For parts covered under manufacturer warranty, the Contractor shall coordinate return, repair, or replacement with the appropriate vendor or manufacturer as required. The Contractor shall track and document all warranty-related actions and provide status updates to the COR upon request.

1.7.5. Installation Standards. All parts installation and repair actions shall be performed in accordance with applicable federal, military, and manufacturer specifications as outlined in Appendix C.

1.7.6. The Contractor shall purchase parts for repairs and maintenance which are of equal or greater quality than the parts replaced.

1.8. Equipment Upgrade. Equipment that can no longer be purchased in the commercial market shall not be repaired; instead the equipment shall be replaced/upgraded to current standards (ex. Autonomous Control Unit (ACU)/System (SYS)-90). The Contractor shall obtain written or digital approval from the COR prior to making any repair or equipment installation regardless of the cost. Contractor shall submit a digital Work Order estimate. The COR (or designated alternate) will provide approval via email or digital signature prior to work commencement. The Contractor shall submit a report to the COR after completion. If equipment is end of life, the Contractor shall propose a replacement. Upon Government approval, the Contractor is paid for the hardware and labor via the NTE CLIN.

1.8.1. General Officer Quarter (GOQ) Camera System. General Officer residences utilize a stand-alone camera system. The camera system does not report alarms to Base Defense Operations Center (BDOC). The COR will receive any work order requests from the on-duty General’s aide and relay to the Contractor. The equipment includes: cameras, DVR equipment, monitoring station and other equipment that contributes to the overall functionality of the camera system.

1.8.2. Alarm Panels/Internal Junction Boxes. Components within the alarm cabinet include: alarm cabinet circuit board, remote input modules, remote reader electronics, junction boxes, locks, cabinet tamper alarms, backup batteries, conduit, power cabling from the cabinet to the power source, communication cabling from the cabinet to the server, programming and other components which contribute to the overall function and intended purpose of the alarm cabinet.

1.8.3. Arm/Disarm Equipment. Components within the arm/disarm equipment include: the component controlling the arm/disarm function, internal tamper alarm, programming, conduit, power cabling from the arm/disarm equipment to the source, communication cabling from the arm/disarm equipment to the respective alarm cabinet and other components which contribute to the overall function and intended purpose of the arm/disarm equipment.

1.8.4. Sensors, duress switches, tamper alarms. Components considered sensors include: motion detectors, balance magnetic switches, door contacts, glass break, and vibration. Components considered duress alarms include wireless push button remotes, wireless duress base station, hard wired push button remote and other items used to indicate duress. Components considered tamper alarms include equipment designed to detect when alarm equipment is being tampered with.

1.8.5. Wiring and communication equipment. Components within the wiring and communication equipment include: power wiring, communication wiring, fiber optic cabling, data modems, media converters, network hubs, conduit, power cabling from the equipment to the source and other components which contribute to the overall function and intended purpose of the wiring and communication equipment.

1.8.6. Card readers. Components within the card readers include: proximity card readers with or without numerical buttons, magnetic strip readers & associated keypads, request to exit devices, programming, conduit, power cabling from the card reader to the source, communication cabling from the card reader to the respective alarm cabinet and other components which contribute to the overall function and intended purpose of the card reader.

1.8.7. Electronic locks. Components within the electronic lock include: door strike, electromagnetic locks, any other device controlled by a card reader which unlocks a door, conduit, power cabling from the electronic lock to the source, communication cabling from the electronic lock to the respective control device and other components which contribute to the overall function and intended purpose of the electronic lock. This does not cover emergency egress systems (ex: fire crash bars)

1.9. Technical Support.

1.9.1. RESERVED

1.9.2. During regular duty hours the Contractor shall make available a full-time technician for technical support. The individual must be certified on AMAG with a minimum 5 years of experience in the system. The on-duty technician will require 24/7 base access.

1.9.3 The Contractor will make available a technical representative, who is proficient with the systems in use at PSFB for meetings with other vested agencies. The contractor shall be available for up to 3 meeting per week. The COR shall advise the Contractor of any meetings a minimum of 2 duty days prior if possible, to ensure availability. The purpose of meetings may vary but shall primarily be to advise the owner/user of alarmed areas on the status of work orders in their areas and serving as the subject matter expert (SME) for AMAG and QVMS for new projects. This includes but is not limited to reviewing new project submittals with the ESS team.The COR shall be the only person to schedule meetings. If a meeting is requested by the facility owner/user; the Contractor will advise the COR to allow for coordination.

1.10 Alarm Programming

1.10.1. The Contractor shall be responsible for all alarm point programming for all ESS on PSFB. Alarm point programming is required for alarm sensor deletions and alarm relabeling.

2. SERVICE SUMMARY.

2.1. GENERAL. The Service Summary (SS) is a listing of critical performance objectives (services required) with associated performance thresholds (specific standards) that shall be periodically verified by Government personnel. Each performance objective represents a critical function as identified by the Government at the time of contract award. The performance threshold represents the minimum acceptable level of Contractor performance. The performance objectives and thresholds represent only the critical components of this contract and do not excuse the Contractor from performance of other responsibilities identified in the Performance Work Statement (PWS).

Table 2.1 Performance Objectives and Measurements

Performance Objective

PWS Paragraph

Performance Threshold

Rating Criteria

0 - 1 = Exceptional 2 - 3 = Very Good 4 - 5 = Satisfactory 6 – 7 = Marginal >7 = Unsatisfactory

PREVENTIVE MAINTENANCE

0 - 1 = Exceptional 2 - 3 = Very Good 4 - 5 = Satisfactory 6 – 7 = Marginal >7 = Unsatisfactory

<100% = Unsatisfactory

3. GOVERNMENT FURNISHED PROPERTY.

3.1. Government-Furnished Property (GFP)

3.1.1. General. The contractor shall provide to the COR a list of necessary parts to maintain the system. Upon receiving this list, the government will provide necessary backstock for maintaining the system. The Government shall provide Electronic Security System (ESS) components and equipment required to maintain and repair the system, to the maximum extent practicable. This includes mission system hardware such as, but not limited to, intrusion detection sensors, access control devices, alarm panels, controllers, and associated ESS equipment.

The Contractor shall not procure Government-furnished ESS components without prior written approval from the Contracting Officer (CO).

3.1.2. Contractor Responsibilities (GFP Management). The Contractor shall: Identify and submit all required parts to the COR, including manufacturer, part number, quantity, and justification. Coordinate with the COR for approval prior to any repair requiring replacement parts. Receive, manage, store, and safeguard all Government-furnished parts provided for contract performance. Maintain accountability of GFP in their possession. Install Government-furnished parts and restore systems to operational status.

All Government-furnished parts remain Government property. Title to parts shall vest with the Government at all times.

3.1.3. Government Procurement of Parts. The Government reserves the right to procure all ESS components and equipment through Government supply channels, including but not limited to GSA and other approved acquisition methods.

The Contractor shall not initiate procurement of ESS components without funding or direction of the CO.

3.1.4. Vendor-Restricted / Non-Commercial Parts. In cases where required parts are not reasonably obtainable by the Government due to vendor restrictions, proprietary agreements, or manufacturer-controlled distribution, the Contractor may be authorized to procure such parts.

In these instances:

· The Contractor shall submit a request for procurement to the COR, including justification that the part is not commercially obtainable by the Government

· Procurement shall not occur without prior written approval from the CO or COR

· All costs associated with Contractor-procured parts shall be billed against the appropriate Contract Line Item Number (CLIN)

· The Contractor shall not exceed the authorized CLIN amount without additional written approval

3.1.5. Contractor-Furnished Materials. The Contractor shall be responsible for providing all materials, consumables, and installation-related items necessary to perform maintenance and repairs. This includes, but is not limited to: Cable, wiring, and conduit. Connectors, resistors, mounting hardware, and fasteners. General installation and repair materials

These items shall be included in the contract price and shall not be considered Government-furnished property.

4. GENERAL INFORMATION.

4.1. HOURS OF OPERATION. The Contractor shall perform routine services required under this contract during Peterson SFB normal duty hours of 7:00 a.m. to 4:00 p.m. Monday through Friday. The contractor shall check in with the ESS team each day to discuss corrective and preventative maintenance. The Contractor shall perform Corrective Maintenance Calls required under this contract according to Table 1.1. after notification by the COR. All corrective maintenance calls will be restored to fully operational at the end of each month unless otherwise coordinated with and approved by the COR.

4.2. SECURITY REQUIREMENTS. The Contractor shall comply with all Peterson SFB security requirements imposed by the Installation Commander at all times while on the premises. Contractor shall obtain all necessary passes, decals, badges or other items required for access to Peterson SFB. The Contractor shall comply with the provisions of the Department of Defense Manual 5220.22M, Industrial Security Manual, AFSSI 5102, Computer Security Program, AFI 31-101, Integrated Defense, and AFI 33-112, Computer Systems Management. At start of award, the Contractor shall have, at a minimum, one employee who possesses a Defense Security Service (DSS)-awarded Secret security clearance.

4.3. BASE ACCESS. The Contractor shall provide a list of all employees requiring access to the base to the COR NLT 3 days after award of contract. The employee list will be on company stationery and include company address, telephone number, and contract number in addition to the full names, date of birth, driver’s license number, driver license state, and duty hours of all employees requiring access to Peterson SFB. After approval, this letter shall be on file with the Security Forces at the Visitor’s Control Center, Bldg. 1334. This letter remains on file at the Visitor’s Center for a period of 30 days to allow Contractor employees to obtain badges. After 30 days the letter is discarded. Any employee changes require a new letter.

4.4. VEHICLE REGISTRATION AND IDENTIFICATION BADGES. All vehicles entering Peters SFB shall have current registration and insurance. Contractor employees shall apply for individual identification badges at the Peterson SFB Visitor Control Center; Bldg. 1334, upon employment (after access letter is on file with the Security Forces). Contractor badges may be picked up Monday through Friday 7:00 a.m. – 4:00 pm. Upon completion or termination of the contract, or termination of a Contractor employee, the Contractor shall surrender any identification badges to the Visitor Center the following workday.

4.5. CONTINUATION OF ESSENTIAL SERVICES DURING A CRISIS

4.5.1. In Accordance With DoDI 1100.22, Continuation of Essential DoD Contractor Services During Crises, R-DFARS 237.76, and the Air Force implementation thereof, unless otherwise directed by the CO or COR, it is determined that the services as identified in this PWS ARE essential for performance during a crisis.

4.5.1.1 All services in this PWS are designated as essential services for performance during crisis IAW R-DFARs 237.76, “Continuation of Essential Contractor Services” and the contractor shall prepare a plan for performing these services in accordance with R-DFARS clause 252.237-7023 and R-DFARS provision 252.237-7024. Hereafter, the personnel identified by the contractor to perform these services shall be referred to as “Mission Essential Contractor Personnel.”

4.5.1.2 The requirement for continuation of essential services could possibly be as currently scheduled in the PWS; however, the schedule will be determined based on the crisis requirements. The CO or COR will contact the contractor’s Contract Manager or alternate by telephone or in person that essential services are required. This will be followed up in writing and subsequently by modification to the contract to incorporate the requirements via full text or by reference. The contractor may file a proposal for cost or other impacts under the Changes clause or a Request for Equitable Adjustment.

4.5.1.13 Within 10 days after award, the contractor shall provide a written list of all “Mission Essential Contractor Personnel” to the CO or COR. The list shall identify names and base location where each employee will perform work under this contract.

4.5.1.4 The contractor shall develop contingency plans for tasks designated as essential no later than 10 days after the start of the contract to provide reasonable assurance of continuation of services during crisis conditions. This plan shall include a minimum of the items addressed in R-DFARS provision 252.237-7024.

4.5.2. Commander’s Authority. The installation commander (via the CO) may direct the Contractor in writing to remove any employee from the installation when retention of such employee endangers life, property or security, or where such employee violates laws and/or regulations.

4.6. CONTRACTOR'S QUALITY CONTROL PROGRAM. The Contractor shall develop, implement, and maintain a Quality Control Program (QCP) IAW a Quality Program Plan (QPP) to ensure contracted services are performed IAW this PWS. The Contractor’s QCP and QPP shall implement procedures to identify, prevent, and ensure non-recurrence of defective services, to include root cause analysis. The Contractor shall provide an electronic copy of the QPP via email to the COR and CO within 30 days after contract award.

4.6.1. The Contractor shall develop and maintain inspection instructions, auditing, and testing current with contract requirements. The inspection instructions, auditing, and testing shall encompass all aspects of the contract. The inspection instructions, auditing, and testing shall include the specific criteria for approval and rejection of services that shall be used in each inspection, audit, and test; checklists may be used for this purpose. These documents shall become part of the QCP.

4.6.2. The Contractor shall maintain Quality Assurance (QA) records of all audits, tests, and inspections and make such records available to the COR and/or CO upon request within 24 hours. The QA records shall indicate the nature and number of observations made, the number and type of deficiencies found, and the nature of corrective/preventive action taken. These records shall become part of the QCP.

4.6.3. All changes to the QPP documentation, inspection instructions, auditing, and testing shall be provided to the COR and CO electronically via email within 24 hours after such changes are implemented into the QPP. The format of the QPP is at the Contractor’s discretion.

5. CLOSED-CIRCUIT TELEVISION (CCTV) SYSTEMS (QVMS)

5.1. General. The Contractor shall provide all Preventative Maintenance (PM) and Corrective Maintenance (repair services) for the Qognify Video Management System (QVMS) and all associated Closed-Circuit Television (CCTV) infrastructure on Peterson Space Force Base (PSFB).

This includes, but is not limited to:

· Cameras (fixed, PTZ, thermal, etc.)

· Camera housings and enclosures

· Video Management System (QVMS) servers and workstations

· Network video components directly supporting CCTV operations

· Associated software, firmware, and system integrations All work shall be performed in accordance with manufacturer guidelines and applicable system requirements.

5.2. Preventative Maintenance (CCTV)

5.2.1. Definition. Preventative Maintenance (PM) consists of scheduled or condition-based maintenance performed to ensure proper operation of CCTV systems and to prevent system degradation or failure. PM shall not be initiated in response to system failures or outages.

5.2.2. PM Requirements. The Contractor shall perform preventative maintenance on all CCTV equipment identified in Appendix B in accordance with the approved PM Plan and manufacturer recommendations.

At a minimum, PM shall include:

· Cleaning of camera lenses, domes, and enclosures to maintain image clarity

· Inspection of camera alignment, focus, and field of view

· Verification of camera functionality, recording, and playback capability

· Inspection of mounting hardware and environmental integrity (weatherproofing, seals, etc.)

· Verification of connectivity between cameras, servers, and monitoring systems All CCTV domes and enclosures shall be cleaned at a minimum every 6 months, or more frequently as directed by the COR when environmental conditions impact performance.

5.2.3. Software Hygiene (CCTV). The Contractor shall maintain QVMS system health through routine software and firmware updates. This includes:

· Applying critical security patches

· Updating firmware on cameras and associated devices

· Maintaining server and workstation software in accordance with vendor recommendations Routine updates are considered Preventative Maintenance. Troubleshooting system failures or software malfunctions shall be considered Corrective Maintenance.

5.2.4. Reporting. The Contractor shall document all PM activities and provide reports to the COR in accordance with the approved PM Plan. Reports shall include completed tasks, identified deficiencies, and recommended corrective actions.

5.3. Corrective Maintenance (CCTV Repair Services)

5.3.1. Definition. Corrective Maintenance consists of unscheduled maintenance actions performed in response to system failures, degraded performance, or loss of functionality within the CCTV system.

5.3.2. Scope of Work. The Contractor shall perform all corrective maintenance required to restore CCTV systems to operational status. This includes, but is not limited to:

· Troubleshooting camera outages, degraded video quality, or system faults

· Repair or replacement of failed cameras or components

· Restoration of video feeds, recording, and playback functionality

· Troubleshooting and restoration of QVMS software, servers, and system communications

5.3.3. Response and Repair Requirements. All corrective maintenance actions shall be performed in accordance with the response and repair timelines established in Table 1.1 The Contractor shall:

· Initiate troubleshooting within required response times

· Restore systems to operational status within required repair timelines

· Coordinate with the COR to verify system restoration

5.3.4. Parts and Procurement. Parts required for CCTV maintenance and repair shall be provided in accordance with Section 3.1, Government-Furnished Property (GFP).

The Contractor shall:

· Identify required parts and submit them to the COR for approval

· Install Government-furnished parts upon receipt

· Not procure CCTV system components without prior written approval

6. APPENDICES.

A. Electronic Security Systems Estimated Workload Data

B. Electronic Security Systems Equipment Description

C. Federal/Military Specifications (IAW Para 1.7.6.)

D. Current Bldg. list with ESS (For reference only)

E. Definitions

F. Contract Documents

APPENDIX A

ELECTRONIC SECURITY SYSTEMS ESTIMATED WORKLOAD DATA

1. PREVENTIVE MAINTENANCE INSPECTION AND CLEANING. In the Government’s estimate, the time required to clean each panel and to test the associated batteries IAW the Manufacturer’s guidelines (provided by the COR) is a maximum of 30 minutes. In the Government’s estimate, the total time required to clean all panels and to test the associated batteries IAW the Manufacturer’s guidelines is a maximum of 90 hrs quarterly or 30 hrs per month if broken down in equal increments over the quarter. The Contractor shall consult with the COR to determine when the alarm system will be restored to fully operational. The Contractor shall comply with the required response times and repair service levels established in Table 1.1.

Workload Data

Annual inspection/cleaning

APPENDIX B

ELECTRONIC SECURITY SYSTEMS EQUIPMENT DESCRIPTION

Priority Service Matrix. The priority of services matrix aligns Contractor services with Government priorities based on the resource the alarm system supports.

Alarm Servers

Alarm Cabinet

Server Support

A/D Equipment

Alarm Terminals

Sensors/Duress/ Tamper

AMAG Software

Wiring, Including Com Equipment

Badge Computer

CCTV Matrix/MUX Equipment

Badge Printer

CCTV Monitors

Proximity Badge Writer

CCTV Cameras

CCTV Keyboard Controller

Card Reader

Cardholder Database Backup 1Mo/Log File Backup As Needed

Electronic Locks

Monthly Maintenance Report

Magnetic Stripe Encoder

Badge System Wiring, Including Com Equipment

Badging Camera

Annual Tamper Alarm Testing

Preventive Maintenance

Typical ESS Equipment. This listing shows the typical ESS equipment in current utilization on the various PAFB alarm systems. This listing is not all inclusive as manufacturers/model numbers may differ, or equipment may be replaced due to availability.

1. Entry Control Devices

SECURITRON

GATE LOCK, 2000LBS, FAIL SAFE

2. Intrusion Detection Devices

3. CCTV Devices

4. Computer Devices

GE

ACU-KLOCK

CISCO

IE-3000-8TC Ethernet Switch

TOPAZ

SIGNATURE PAD

5. Miscellaneous Devices

BLACK BOX

USB-CAT5 EXTENDER

COMNET

SPARE MEDIA CONVERTER POWER SUPPLIES

DITEK

SURGE PROTECTION BASE

DITEK

SURGE PROTECTION DTK-PVPIP GIGABITE ETHERNET RJ-45

DITEK

SURGE PROTECTION DTK-ESS </= 24 V CONTROL SIGNAL

MINICOMM

RS232EXTC5 CAT5 R7232 EXTENDER

YUASA

12v 7AhnP7-12 battery

APPENDIX C

FEDERAL/MILITARY SPECIFICATIONS

MIL-E-4158E Electronic Equipment Ground, General Requirements for 73 Jan 1; Amendment 2, 77 Jul 12

MIL-E-6051D System Electromagnetic Compatibility Requirements 67 Sep 07

MIL-HDBK-419 Grounding, Bonding & Shielding

MIL-STD-188/144 Electronic Characteristics of Digital Interface Circuits

MIL-STD-454H Standard General Requirements for Electronic Equipment 82 Jul 30; Notice 1, 82 Sep 01; Notice 2, 83 Jan 10

Notice 2, 79 Mar 21

MIL-STD-889B Dissimilar Materials

OTHER FEDERAL/MILITARY DOCUMENTS

21 SW IDP 31-1 21 SW Integrated Defense Plan

AFI 31-101 Integrated Defense

AFI 31-401 The USAF Information Security Program

AFI 33-112 Computer Systems Management

AFOSH-STD-127-50 Ground Communications Equipment Systems 81 May 18; IMC 82-1, 82 May 18

AFOSH-STD-127-51 Communications Cable and Antenna Systems 80 Sep 24

AFOSH-STD-161-9 Exposure to Radio Frequency Radiation 78 Oct 10

AFOSH-STD-161-35 Hazardous Noise Exposure 82 Apr 09

AFSSI 5102 Computer Security Program

ANSI-STD-3.4 Code for Information Interchange 3.41 and 3.64

DoD 5220.22M Industrial Security Management

MIL-STD-HDBK-217 Reliability Production of Electronic Equipment

NACSIM 5203 © Guidelines for Facility Design and Red/Black 82 Jan 01 Installation (U)

NEC National Electric Code

NFPA No. 101-1988 Code for Safety to Life from Fire in Buildings and Structures

OSHA Federal Standard 2206, Section 1019.37

TSE-0023 Test Plan 23

UL 611 Central-Station Burglar Alarm Units and Systems (1978)

UL 636 Holdup Alarm Units and Systems (1980)

UL 639 Intrusion-detection Units (1978)

UL 681 Installation and Classification of Mercantile and Bank Burglar-Alarm Systems (1981)

UL 796 Electrical Printed-Wiring Boards (1980)

APPENDIX D

CURRENT LIST OF BUILDINGS HAVING ESS

1. Buildings on AMAG (All PL 4 assets) Total alarm points: 2768

Bldg 1 Bldg 2

46 Buildings

2. AMAG Work Stations

21 Work Stations currently installed basewide

3. QVMS Server/Workstations

3 Servers 16 Clients

4. QVMS Cameras

Total of 134 cameras

* COR shall provide a base map upon award of contract.

APPENDIX E

DEFINITIONS

1. CATASTROPHIC FAILURE. Catastrophic failure occurs when the entire system or a major portion of it is inoperative. For example, complete failure of the annunciation and display subsystem.

2. COMMUNICATION EQUIPMENT. Communication equipment only pertains to equipment not maintained by the 21st Communications Squadron (21 CS). Communication equipment maintained by the 21 CS is run through the base communication system.

3. MAJOR MALFUNCTION. Major malfunctions may occur, but are not limited, to the following conditions/circumstances: an intruder is able to penetrate an area boundary without crossing a line of detection; a facility or individual resource Intrusion Detection System (IDS) component fails that allows an intruder to gain access to the resource without crossing a line of detection or detection capability; and any workstation intended to display alarm points which fails to display alarms (server changeover falls under this). For example, a single building IDS fails or stays active constantly, resulting in the inability to detect intrusion.

4. PARTIAL FAILURE. Partial failures may occur, but are not limited, to the following conditions/ circumstances: an intruder is able to cross only one sensor providing a detection capability without being detected, at areas where two or more sensors form a line of detection at the boundary; a portion of the facility or individual resource IDS fails at the entrance or the interior of the facility. Essentially, any device on the ESS that fails to properly report shall constitute a partial failure.

5. PREVENTIVE MAINTENANCE. Preventive maintenance shall consist of regularly scheduled maintenance of all equipment IAW manufacturers’ instructions (provided by the Government) on all equipment.

APPENDIX F

DOCUMENTS DEVELOPED AND MAINTAINED BY THE CONTRACTOR

NOTE: All Documents developed and maintained by the Contractor shall be prepared in either Microsoft Word or Microsoft Excel file formats, whichever is appropriate for the purpose of the document.