Attachment 1 - PWS.pdf

PERFORMANCE WORK STATEMENT FOR

LAUNCH CONTROL CENTER/LAUNCH

CONTROL EQUIPMENT BUILDING

CLEANING SERVICES

F.E. Warren Air Force Base, Wyoming

26 January 2026

Table of Contents

1. Description of Services

1.2. Basic Services

1.3. Scheduling

1.4. Installation Information

2. General Site Information

3. LCC – 15 Sites Cleaned Per Year

3.1 Acoustical Enclosure

3.2. Exterior of Acoustical Enclosure

4. Launch Control Equipment Building (LCEB) – 15 per year

4.1. General

4.2. Equipment

5. Special Cleaning Requirements

5.1. Cleaning Requirements LCC/LCEB

5.2. Special Sanitizing Requirements for LCC

6. Services Summary

6.1. Quality Assurance

7. Performance Assessment

7.1. Quality Assessment

7.2 Periodic progress meetings

8. Government Furnished Property and/or Services

8.1. Government Furnished Property

8.2. Government Furnished Services

9. General Information

9.1. Quality Control

9.2. Quality Assurance

9.3. Security Requirements

9.4. Physical Security

9.5. Operational Security (OPSEC)

9.6. Anti-Terrorism

9.7. Location/Hours of Operation

9.8. Conservation of Utilities

9.9. Environmental Controls

9.10. Safety Requirements

9.11. Continuation of Essential DoD Contractor Services During Crisis

9.12. Service Provider Personnel

9.13. Records

10. Appendices

APPENDIX A – Publications/Instructions

APPENDIX B – Deliverables

APPENDIX C – Estimated Square Footage

APPENDIX D – Workload Data

APPENDIX E – Diagrams

APPENDIX F – Escort Quality Inspection Checklist

1. Description of Services.

1.1. The service provider shall provide all management, tools, supplies, equipment, and labor necessary to perform Launch Control Centers (LCC’s) and Launch Control Equipment Building (LCEB) Cleaning services at F.E. Warren Air Force Base, Wyoming, in accordance with all applicable federal, state, local laws and regulations and this performance work statement (PWS). This includes, but is not limited to, regulations set forth by the Occupational Safety and Health Administration (OSHA) regarding worker safety and the Environmental Protection Agency (EPA) regarding the use of disinfectants and sanitizers.

1.2. Basic Services. The service provider shall provide all personnel, equipment, tools, materials, vehicles, supervision, transportation, and other items and services necessary to perform annual and unscheduled cleaning services as defined in this Performance Work Statement (PWS). The general description of services includes annual deep cleaning of fifteen (15) F. E. Warren Air Force Base (FEWAFB) LCCs, to include the LCEB in accordance with sections 2, 3, 4, and 5 of this PWS. All LCCs and LCEBs are in various counties of Wyoming, Colorado, and Nebraska.

1.3. Scheduling. The facilities identified for cleaning will be driven by operational and maintenance schedules. The schedule for cleaning shall be furnished to the service provider at the initiation of the Blanket Purchase Agreement (BPA). The schedule will be subject to change as operational and maintenance requirements change. A minimum of two weeks’ notice will be provided to the service provider as to the identification and location of the next LCC and LCEB to be cleaned, at which point the government will initiate payment for the cleaning.

1.4. Installation Information.

1.4.1. Hours of Operation. The service provider shall perform the services required under this

BPA during the hours of 7:30 a.m. MST/MDT to 4:30 p.m. MST/MDT or as agreed upon schedule changes. The service provider is not required to perform services on Federal Holidays.

1.4.2. Normal Hours of Service Provider Operation. The service provider may find it necessary to deviate from the normal base hours of operation according to paragraph 1.2, to ensure timely completion of work under this PWS at no additional cost to the government.

1.4.3. Federal Holidays.

New Year’s Day – 1 January Birthday of Martin Luther King, Jr.– 3rd Monday in January Washington’s Birthday – 3rd Monday in February Memorial Day – last Monday in May Juneteenth National Independence Day– 19 June Independence Day – 4 July Labor Day – 1st Monday in September Columbus Day – 2nd Monday in October Veteran’s Day – 11 November Thanksgiving Day – 4th Thursday in November Christmas Day – 25 December

If these holidays fall on Saturday, the preceding Friday will be observed. If these holidays fall on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the service provider will be responsible for rescheduling services for the first business day after the holiday observance.

2. General Site Information.

2.1. All sites are between 59 miles and 128 miles from F.E. Warren AFB.

2.2. Sites consist of an aboveground building, the MAF, which houses support personnel on a continuous basis. Below the MAF, down a freight elevator and located behind a concrete blast door, is the LCEB. The LCEB is a pill-shaped concrete building that houses environmental control equipment, standby power equipment, diesel fuel, and water to support the LCC. An LCEB is approximately 20 x 39 ft, 780 sq ft.

Cleaning the LCEB is a requirement of this PWS.

2.3. Behind another blast door is the LCC. This consists of a pill-shaped concrete building that contains the living area and command and control center with the capability to monitor and launch intercontinental ballistic missiles. The living area is a steel box suspended from the ceiling of the concrete building. Inside this steel box is the area inhabited by the crew and is referred to as the “acoustical enclosure.” Inside the acoustical enclosure is the command-and-control console, equipment, and communications racks, a bathroom, kitchen services group, and sleeping area (referred to the “bed modification”). To access the top of the acoustical enclosure, personnel pass in between the walls of the suspended LCC and the outer shell on steps that have gaps in between to get to the back of the LCC where a ladder is located. To access the area below the acoustical enclosure, personnel traverse the same steps and then step below the acoustical enclosure. One must crouch below the acoustical enclosure. A flashlight is necessary, as there is no lighting in this area. The LCC acoustical enclosure is approximately 20 x 40 ft, 800 sq ft; and the top of the acoustical enclosure is approximately the same size. Cleaning on top of, below, around, and within the LCC acoustical enclosure is a requirement of this

PWS.

2.4. The service provider employees will each need to be eligible to obtain and pass an Entry Authorization Letter (EAL) process. In this process, the F.E Warren AFB personnel will conduct a security/criminal background check on each employee requesting access to the sites. Each of the 15 sites is a highly secure area, the service provider will need to process onto prior to working in the MAF, LCEB, or LCC. Further security checks will occur to process below grade into the LCEB or LCC. No personal electronic devices (cell phones, smart watches, tablets, Bluetooth or Wi-Fi capable devices, devices with audio/visual recording capability, etc.) are allowed into the LCEB or LCC. All electrical equipment brought into the LCEB or LCC must meet strict requirements of T.O. 21M-LGM30G-12. For the duration of the work on site, the service provider employees will be escorted and observed by military personnel.

2.5. Service provider shall follow safety precautions provided by the Facility Manager and Missile Combat Crew. Service provider shall provide all safety equipment for their personnel. Hearing protection shall be worn in the LCEB while the Diesel Engine Unit (DEU) is operating. Hardhats shall be worn outside the acoustical enclosure in the LCC.

2.6. Service provider shall provide own training and certification for necessary cleaning in conjunction with necessary safety equipment in accordance with paragraph 7.18 of this document.

2.7 The service provider shall establish routes to each MAF using the attached map. Cleaning shall be accomplished between the hours of 7:30 a.m. and 4:30 p.m. MST/MDT on the days specified. Cleaning outside these hours shall require prior approval of the owning squadron or designated representative.

2.8. An estimated work schedule will be provided by the Government upon BPA award. Cleaning per site will be intermittent due to mission requirements. This may require the service provider to travel multiple times to the sites over the course of the contract to complete the cleaning.

3. LCC – 15 Sites Cleaned Per Year

3.1 Acoustical Enclosure

3.1.1. General: All surfaces/items cleaned inside of the LCC acoustical enclosure shall be deep cleaned free of dust, dirt, debris, and sanitized.

3.1.2. Bed Module: Clean and disinfect. Mattresses shall be removed and sanitized.

Cleaning shall be accomplished in accordance with mattress manufacturer’s recommendations. Any spots and/or spills (6” in diameter) shall be removed by mattress manufacturer’s approved methods or other commercially accepted practices as soon as noticed. Bed Module, after mattress removal, shall be free of grit, soil, dust, stains, spills, debris, litter, and other foreign matter by effective deep cleaning followed by disinfection.

Module lining shall be cleaned in accordance with manufacturer’s approved methods or other commercially accepted practices (such as steam cleaning, shampooing, etc.); this includes the module lining covering the panel of the bottom storage unit. Curtains shall be removed and cleaned in accordance with curtain manufacturer’s recommendations or other commercially accepted practices (such as steam cleaning, dry cleaning, etc.). Module fans shall be unscrewed and unplugged from the wall prior to fan cleaning. Module fans shall be cleaned on exterior. Cover of fan shall be unscrewed and removed to dust interior, including blades, with commercially accepted practices. Lighting units shall be free of grit, soil, and dust.

Storage area underneath the module shall be free of grit, soil, dust, stains, spills, debris, litter, and other foreign matter by deep cleaning and sanitization. Easily moveable items shall be moved to clean area and returned to their original position following cleaning. Mattresses, curtains, and fans shall be returned to their original positions in proper position and working order following cleaning.

3.1.3. Console. Clean and disinfect. Remove Operator Input Device (OID) metal cover and plexiglass, both shall be cleaned and sanitized. The OID will not be removed from the space.

Any damage or severe scratches on the plexiglass shall be brought to the attention of the Facility Manager. Areas in rectangles displayed in Diagrams 2, 3, and 4 shall be cleaned and sanitized. This includes detailed cleaning of the keyboards which shall be free of grit, soil, dust, crumbs, debris, hair, and other foreign matter by effective routine cleaning. The ergonomic padding will also be removed to allow for proper cleaning free of grit, soil, dust, crumbs, hair, and other foreign matter by effective deep cleaning and sanitization. This cleaning applies to both the removable portion of the ergonomic padding and hooked Velcro remaining on the console. Areas in circles shall be wiped cleaned to remove visible dirt and smudges. The sides, top, and underside of the console work area shall be wiped to remove visible dirt and smudges. Storage units shall be emptied and cleaned with the most appropriate method and items returned to their original positions. Buttons may be gently pressed in order to facilitate cleaning. At no time shall switches be handled.

3.1.3.1. Chairs and Rails. Clean and disinfect. Chair cushions shall be removed, cleaned and sanitized in accordance with cushion manufacturer’s approved methods or other commercially accepted practice (such as steam cleaning, shampooing, etc…).

The mechanical portion of the chairs shall be cleaned to remove dirt and debris and sanitized. Chair rails shall be free of soil, dirt, litter, and other foreign matter. Chairs will not be removed from the rails.

3.1.4. Kitchen Services Group. Clean and disinfect. All surfaces to include underneath the storage drawer, shelves, microwave, hot plate, and refrigerator shall be cleaned. Refrigerator and microwave shall be smudge free on top, sides, and inside. Removal of microwave and microwave shelf will be necessary to achieve objective for shelf area. All components that are necessary to remove shall be replaced.

3.1.5. Restrooms. Clean and disinfect. All surfaces of sink, toilet, plumbing fixtures, mirror, paper towel dispenser, soap dispenser, entry doors (including handle, kick plates, ventilation grates, and metal guards), walls, and other such surfaces shall be deep cleaned, sanitized, and disinfected using germicidal detergent. Restrooms shall have a clean scent or no odor. Toilets shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits.

Mirrors shall be clean and have no streaks or other removable matter. Walls shall be cleaned and sanitized and be smudge and stain free. All vents shall be clean. Restroom sink, countertop, toilet, and fixtures shall be free from water and scale deposits, soil, streaks, and other removable matter. Walls and grout shall be free of all film, spots, and detergent buildup. Light fixtures shall be cleaned with covers being removed and cleaned.

3.1.5.1. Restroom Floor Care. All floor surfaces shall be cleaned by effective disinfectant cleaning. Grout on the walls and floor tiles shall be free of dirt, scum, mildew, and residue.

3.1.6. Cabinets. Cabinets shall be free of grit, dust, stains, spills, debris, litter, and other foreign matter by effective disinfectant cleaning. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, spot clean, etc.) and with cleaning solutions if applicable. After cleaning, surfaces shall have a uniform clean appearance. Doors and exterior panels shall also be cleaned. Easily moveable items shall be moved to maintain surfaces underneath these items and returned to their original and proper position after cleaning.

3.1.7. Headliners. Headliners are the rectangular articles covering the ceiling which are attached by Velcro. Headliners shall be removed and cleaned via commercially acceptable methods (steam cleaning, shampoo, dry clean, etc…) to be free of dust. Headliners shall be returned to their original and proper position after cleaning. Proper positioning shall be recorded prior to headliner removal. Steel framing and conduit visible due to the removal of the headliners shall be free of dust. Cleaning shall be accomplished by the most appropriate method (vacuum, dusting, compressed air, etc.).

3.1.8. Equipment Racks, Hydraulic Control Unit (HCU), Emergency Air Conditioning Unit (EACU). All surfaces shall be clear of all marks, dirt, smudges, scuffs, and other foreign matter. In the event the equipment rack has a plexiglass cover protecting circuit breakers, said glass shall not be lifted in order to clean circuit breaker area. The glass shall remain closed at all times. Buttons, switches, knobs, and ports shall not be touched or cleaned.

3.1.9. Shock Isolators and Associated Equipment. All surfaces shall be clear of all marks, dirt, and smudges. Signatures, murals, and paintings shall not be removed but cleaned in a manner that preserves the piece. Questions pertaining to signatures, murals, and paintings shall be directed to on-duty escort(s) for further guidance. Personnel shall not be allowed between the LCC liner and enclosure, within the LCC where clearance is limited (between isolator and electronic racks), or on entrance catwalk. Floor (isolator) movement can cause serious injury or death. High pressure hoses shall not be handled. Failure to comply could result in personnel injury or death. Shock isolators contain delicate valve seats and stems which shall not be handled.

3.1.10. Power Panel, Oxygen Regeneration Unit. All surfaces shall be clear of all dirt and smudges. Equipment shall not be opened. Easily moveable items shall be moved to maintain surfaces underneath these items and returned to their original and proper position after

3.1.11. Floors. Flooring shall be removed from the LCC and transported either topside within the Missile Alert Facility (MAF) or necessary areas in association with appropriate deep cleaning (such as steam cleaning, shampooing, etc.) and sanitization per the manufacturer’s recommendation and industry standards. Proper positioning of flooring shall be recorded by service provider prior to removal. Flooring shall be free of soil, dirt, debris, litter, and other foreign matter to include the flooring in the spaces underneath and between equipment racks. Any spots and/or spills (3-6” in diameter) shall be removed by the manufacturer’s approved methods or other commercially accepted practices as soon as noticed. All tears, burns, and raveling shall be brought to the attention of the Facility Manager. Chairs, trash receptacles, and other easily moveable items shall be moved to clean underneath these items and returned to their original and proper position after cleaning. Metal floors shall be cleaned utilizing effective deep cleaning. Flooring shall be replaced in proper position following

3.1.11.1. Non-carpeted floors. (Hard Floors: Vinyl, Concrete, Metal, etc.). Hard floors shall be free of grit, soil, dust, scuff and heel marks, stains, spills, debris, litter, and other foreign matter by effective routine cleaning. Prior to cleaning hard floors, all caution tape shall be removed and residue cleaned so as to be free of debris.

Reflective arrow stickers shall not be removed, and cleaning of hard floors shall be conducted in a way so as to not distort, damage, or remove thereof. Cleaning shall be accomplished by a combination of the most appropriate methods (vacuum, sweep, dust mop, damp mop, spot clean, etc.) and with cleaning solutions, if applicable, for specific floor type. After cleaning, floor surfaces, to include grout, shall have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards, corners, and wall/floor edges shall also be cleaned. Chairs, trash receptacles, floor coverings, and other easily removable items shall be moved to maintain floors underneath these items and returned to their original and proper position after cleaning.

3.2. Exterior of Acoustical Enclosure.

3.2.1. Top of Acoustical Enclosure. Ducts and plenums, fan motors, ECS equipment, all walking surfaces and all exterior surfaces shall be free of grit, dust, debris, litter, and other foreign matter. Cleaning shall be accomplished by the most appropriate method (vacuum, sweep, spot clean, blowing, etc.). After cleaning, surfaces shall have a uniform appearance.

3.2.2. Concrete Exterior. Surfaces shall be cleaned to industry standards. The entire exterior of the acoustical enclosure to include all walls and ceilings surrounding and the area beneath the acoustical enclosure shall be cleaned free of dust, dirt, and debris (surfaces not required to be sanitized). All signatures, drawings, murals, and paintings shall be preserved in their entirety.

3.2.3. Underneath the Acoustical Enclosure. All horizontal surfaces consisting of the framework of the acoustical closure shall be cleaned and free of dust, dirt, debris, litter, and other foreign matter.

3.2.4. Emergency Shut Off Valve (ESOV) and Catchment Basin. Clean ESOV and Catchment Basin of all foreign material and debris. This area could be contaminated by human waste. All necessary precautions to include the use of fall protection and hardhats shall be used in this area.

4. Launch Control Equipment Building (LCEB) – 15 per year.

4.1. General. All floor surfaces shall be cleaned in accordance with industry practices appropriate for concrete floors. Floors shall be clear of dirt, debris, dust, grime, and chemicals.

4.2. Equipment. All reachable equipment locations shall be clear of all dirt and debris. Equipment shall not be opened. Buttons, coils, hoses, valves, and switches shall not be touched. All horizontal surfaces shall be clear of dirt and debris. If the equipment is out of reach, an adjustable length duster shall be used to clean the area.

4.2.1. Ceiling. LCEB ceiling does not require cleaning.

4.2.2. Clean Air Room. Clean air room shall not be entered.

5. Special Cleaning Requirements

5.1. Cleaning Requirements LCC/LCEB.

5.1.1. Disinfecting, Cleaning, and Sanitizing Solutions. The service provider shall store cleaning solutions in a non-brand name container that is properly labeled.

5.1.1.1. Cleaning Solution: Use of soap and water to remove visibly soiled areas is authorized.

5.1.1.2. Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surface and equipment by destroying harmful bacteria and other microbes is authorized. These chemicals must be registered with the US EPA and so state on the label. Examples:

• Liquid-chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

• Quaternary Ammonium Compound: mix at 400 ppm or as directed and confirm with test papers.

• Pine Oils (must be at least 70% pine oil): follow manufacturer’s directions.

• Commercial Disinfectants: follow manufacturer’s instructions.

5.1.1.3. Sanitizing Solution: Provided is a limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment. Examples:

• Liquid-chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

• Quaternary Ammonium Compound mix: as directed and confirm with test papers.

Check label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria.

Follow manufacturer’s instructions and allow time to work.

5.1.1.4. EPA Registration and Compliance. All disinfecting and sanitizing products used under this contract must be registered with the U.S. Environmental Protection Agency (EPA) as required by the Federal Insecticide, Fungicide, and Rodenticide Act (FIFRA).

The service provider shall maintain a list of all products used, including their EPA registration numbers. Products shall be used strictly in accordance with the manufacturer's labeled instructions for dilution, contact time, and application method

5.2. Special Sanitizing Requirements for LCC

5.2.1. Disinfecting and Sanitizing Solutions. The service provider shall store sanitizing solutions in a non-brand name container clearly labeled as “Moldicide”.

5.2.1.1. Disinfecting Solution: Use of a chemical agent to prevent infection from non-food surface and equipment by destroying harmful bacteria and other microbes is authorized. These chemicals must be registered with the US EPA and so state on the label. Examples:

• Liquid-chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

• Quaternary Ammonium Compound: mix at 400 ppm or as directed and confirm with test papers.

• Pine Oils (must be at least 70% pine oil): follow manufacturer’s directions.

• Commercial Disinfectants: follow manufacturer’s instructions.

5.2.1.2. Sanitizing Solution: Provided is a limited list of chemical agents that reduce the number of bacteria and viruses to a safe level for public health requirements. Use sanitizers on food contaminated surfaces and equipment. Examples:

• Liquid-chlorine bleach (without scent), one-quarter (1/4) cup (5.25% sodium hypochlorite) in one (1) gallon of water (or 1 Tablespoon bleach in 1 quart water), made fresh daily.

• Quaternary Ammonium Compound mix: as directed and confirm with test papers.

Check label to ensure it is recommended for food surfaces. Ammonium compounds are deactivated by soap and detergents and may not protect against all bacteria.

6. Services Summary.

The contractor service delivery requirements are summarized into performance objectives that relate directly to standards of performance required to meet mission essential needs. For the Performance Objective to be met, service delivery must be in substantial compliance with applicable performance standards. The Performance Threshold describes the minimum overall levels of service delivery required for acceptable quality control. Failure to meet these Performance Thresholds means that contractor Quality Control is unacceptable. The following is a list of the key performance objectives that will be verified as contractually compliant by Government personnel; however, inspection of any contract requirement is authorized.

Performance Objective PWS Para. Performance Threshold Method of Surveillance

SS-1: Perform facility cleaning services.

1.1 inclusive

No more than 2 discrepancies per facility identified by FM or validated customer complaints.

Periodic Surveillance Customer Feedback

SS-2: Clean acoustical enclosure and associated components.

3.1 inclusive

No more than 2 discrepancies per acoustical enclosure identified by FM or validated customer complaints.

Periodic Surveillance Customer Feedback

SS-3: Provide exterior acoustical enclosure cleaning services.

3.2 inclusive

No more than 2 discrepancies per exterior acoustical enclosure identified by FM or validated customer complaints.

Periodic Surveillance Customer Feedback

SS-4: Accomplish Launch Control Equipment Building (LCEB) cleaning services.

inclusive

No more than 2 discrepancies per LCEB identified by FM or validated customer complaints.

Periodic Surveillance Customer Feedback

SS-5: Perform services on the days/times specified.

1.2 inclusive

Zero discrepancies. 100% Inspection

SS-6: Perform special cleaning requirements.

5.

inclusive

No more than 1 discrepancy per service identified by FM or validated customer complaints.

Periodic Surveillance Customer Feedback

6.1. Quality Assurance. The Government shall inspect and evaluate the service provider’s performance to ensure services are received in accordance with requirements set forth in this document.

7. Performance Assessment

7.1. Quality Assessment. The owning squadron, or designated representative, normally the LCC Crew for LCC cleaning and the Facility Manager for LCEB cleaning, shall conduct a “spot check” style of evaluation utilizing the LCC and LCEB checklist of the service provider at the end of each LCC/LCEB cleaning. Provide feedback to the Contracting Officer.

7.2 Periodic progress meetings. The contracting officer, government representative, or contractor may request a progress meeting at any time to address BPA requirements and/or concerns.

8. Government Furnished Property and/or Services

8.1. Government Furnished Property.

8.1.1. None

8.2. Government Furnished Services.

8.2.1. Utilities. The Government will furnish the water and sewage services (as necessary) for the accomplishment of service IAW this PWS.

8.2.1.2. Electrical Power. The LCC/LCEB will remain powered on while cleaning services are performed. However, the service provider is not authorized to use LCC/LCEB power nor bring powered equipment past the Security Control Center (SCC) door unless the equipment is T.O.

21M-LGM30G-12 approved. The service provider shall provide generator, extension cords and site lighting for any circumstances in which it would be necessary to conduct the cleaning. All generators shall stay outside of the buildings.

8.2.3. Telephone Service. The Government shall only provide base and local commercial telephone service. Long distance service, if desired, shall be at the contractor’s expense. The contractor shall only be able to use personal cellphones prior to processing through the security office to begin work in LCC/LCEB.

8.2.4. Security, Fire and Medical Services. The Government will provide police and fire protection. In the event of a medical emergency, commercial ambulance service for transporting an injured employee to a local hospital is available at the cost of the service provider.

8.2.5. Solid Waste Collection and Disposal. The service provider shall use existing bulk containers to dispose of trash or solid waste generated from accomplishment of services detailed in this PWS. The service provider shall adhere to all base level recycling programs.

9. General Information.

9.1. Quality Control.

The service provider is required to control the quality-of-service delivery and offer to the Government for acceptance only services which conform to BPA requirements. The overall control of quality must meet the specified performance thresholds for each requirement in the Services Summary.

9.2. Quality Assurance

The Government will evaluate the service provider’s performance by appointing a representative(s) to monitor performance to ensure services are received. The Government representative will evaluate the service provider’s performance through on-site inspections and receipt of customer complaints.

The Government will inspect each task as completed. The Government will investigate complaints received from customers. The Government representative shall make final determination of the validity of customer complaint(s) in cases of disagreement with customer(s). Remedies for non-conforming services will be resolved IAW the applicable Inspection/Acceptance clause attached within the contract.

9.2.1. The Facility Managers (FM) are the authorized Government representatives who will perform assessments of the service provider’s performance. After BPA award, the identity of the FM(s), will be promptly furnished to the successful bidder/offeror.

9.2.2. The FM(s) will inform the BPA manager when discrepancies occur and will request corrective action through the CO. The FM(s) will make a notation of the discrepancy on their surveillance checklist with the date and time the discrepancy was noted and will request the BPA manager to acknowledge the discrepancy.

9.2.3. Any matter concerning a change to the scope, prices, terms, or conditions of this BPA shall be referred to the Contracting Officer and NOT to the FM(s).

9.2.4. The services to be performed by the service provider during the period of this BPA shall (at all times and places) be subject to review by the Contracting Officer.

9.3. Security Requirements.

The service provider shall be responsible for all passes issued to their employees under this BPA.

Applications shall be coordinated by the Contracting Officer or designated representative. At the time of application, Security Forces will conduct a background check on employees. Upon termination of employment or BPA completion, the service provider shall be responsible for returning identification cards/base passes to Security Forces within 24 hours.

9.3.1. REAL ID-Compliant Identification.

IAW DoDM 5200.08V3_DAFMAN 31-101V3_DAFGM 2024-01, Installation Perimeter Access Control. Base access and Common Access Cards (CAC) requests will require REAL ID- Compliant identification for Base access and CAC creation. Failure of the vendor to ensure personnel have REAL ID-compliant identification will result in denial of Base access and CAC requests.

9.3.1.1. Pass Requirements. The service provider shall provide through secure means (DoD Safe, United States Postal Service, etc.) an up-to-date roster of service provider personnel, by employee name and position title, the last four digits of the social security number, valid driver license number (or valid state issued identification card) and level of clearance held who are authorized to work on the installation to the Contracting Officer two weeks prior to start of work or when changes occur.

9.3.2. Background Check.

Since service providers will have access to unclassified automated information systems, including e-mail, personnel must have at a minimum, a completed favorable National Agency Check plus Written Inquiries (NACI).

9.3.3. Contractor’s Vehicles and Drivers. The service provider will be limited to bringing only two vehicles onto the Missile Alert Facility (MAF), all other vehicles will remain offsite and parked in a manner as to not obstruct the road. All drivers shall have in their possession the following documentation: valid driver’s license, vehicle registration and insurance card. Any driver who does not have these items will be turned away and denied access to the installation. Any driver who is not on the Entry Authorization List (EAL) will be turned away and denied access to the installation. Information needed to approve vehicles on the EAL includes Make, Model, Year, Primary Color, and License Plate Number (State & Number; if no plate then the equipment serial number). Send to the Contracting Officer two weeks prior to scheduled cleaning.

9.3.4. Heightened Security and FPCONs. During periods of heightened security and Force Protection Conditions (FPCONs), the service provider shall still be responsible for purchased cleanings unless notified by the Contracting Officer or COR that cleaning service has been temporarily suspended or restricted. During times of heightened security, delays at the entry gates should be expected.

9.4. Physical Security.

The service provider shall be responsible for safeguarding all Government property provided for service provider use. At the close of each work period, Government facilities, property, and materials shall be secured.

9.4.1. Weapons, Firearms, and Ammunition. Service provider employees are prohibited from possessing weapons, firearms, or ammunition, on themselves or within their vendor-owned or privately owned vehicle while on F. E. Warren AFB or any property under its control.

9.5. Operational Security (OPSEC).

The service provider shall adhere to the following minimum requirements in support of this requirement:

9.5.1. All service providers, subcontractors, their employees, associates, and consultants who have access to critical information and indicators must comply with the Air Force-sponsored Operations Security (OPSEC) program.

9.5.2. OPSEC is an information-related capability that preserves friendly essential secrecy by using a process to identify, control, and protect critical information and indicators. If critical information and indicators are disclosed, it could allow adversaries or potential adversaries to identify and exploit friendly vulnerabilities leading to increased risk to mission failure or the loss of life. The desired effect of OPSEC is to influence the adversary’s behavior and actions by reducing the adversary’s ability to collect and exploit critical information and indicators about friendly activities.

9.5.3. Because observation of events, operations, physical changes, etc. may reveal National Security information, specific restrictions are needed to preclude unintentional release of this information to unauthorized parties. Unauthorized disclosure and transfer of National Security Information is punishable under 18 USC § 793. Therefore, contractor personnel shall not disclose to unauthorized third parties, post to unofficial sites (including Social Networking sites) any images, data/information, or observed events that reveal sensitive government operations, personnel, equipment, including, but not limited to:

9.5.3.1. Tactics, techniques and procedures, production, or work schedules, any visible or concealed modifications, upgrades, additions to vessels, aircraft, or weapons or equipment; increases, change, or decreases in work/deployment frequency or government personnel, vehicle, vessel, or aircraft movements; specialized equipment orders, deliveries, shipments, etc. Unauthorized disclosures and attempts to solicit this type of information by unauthorized third parties or others not affiliated with this contract shall be reported to the COR or CO, as applicable.

9.5.3.2. Government issued badges, identification shall be removed and/or concealed from plain sight when off base and shall not be left in vehicles or unprotected areas.

Badges and passes may not be duplicated, copied, or loaned to others. Lost or stolen identification badges, vehicle passes etc. will be immediately reported to the COR, CO, and/or Installation Security Office

9.5.4. Responsibilities:

9.5.4.1. Service providers must ensure employees receive OPSEC education that includes an overview of the OPSEC process, the definition of OPSEC, its purpose, what is critical information, the individual’s role in protecting critical information, and the general adversary threat to the AF’s critical information. Additionally, OPSEC education must include updated threat information, changes to critical information and indicators, new procedures and/or OPSEC measures implemented, altered, or deleted by the organization.

9.5.4.2. DoD Contractors with OPSEC requirements or that have access to critical information and indicators shall complete initial and annually-recurring refresher training. Accomplishment of initial OPSEC training must not exceed 90 days from initial assignment to a contract with OPSEC requirements. Access to mission-critical information will not be allowed until OPSEC education has been completed and documented.

9.5.4.3. OPSEC education is a continuous requirement. The host unit OPSEC coordinator must track OPSEC training statistics to include the personnel working on the contract, when each individual received the required initial OPSEC training, and when refresher training is due and/or completed.

9.5.5. Service provider personnel shall not discuss government operations in public or over unprotected or unencrypted communications. Controlled unclassified information (CUI) may only be transmitted as directed in this PWS.

9.5.6. The service provider shall not post to company websites, publications, newsletters, or other media any images, data, or information that reveal sensitive government operations, personnel, equipment, and/or classified or controlled unclassified information. When in doubt, company press releases related to this contract should be coordinated through the COR or CO, as applicable.

9.5.7. Prior to seeking approval through the F. E. Warren AFB Public Affairs, any information to be released outside of official U.S. Government channels, via any media (to include electronic communications), must be approved through an OPSEC review. All personnel must promptly report OPSEC-related incidents, issues, and concerns to the host-unit OPSEC coordinator.

9.5.8. The service provider shall restrict access to those individuals with a valid need-to-know who are actually providing services under the contract. Further dissemination to other contractors, subcontractors, or other government agencies and private individuals or organizations is prohibited unless authorized in writing.

9.6. Anti-Terrorism

9.6.1. Notification: If the service provider (vendor employees/subcontractors) identify any suspicious activity, they shall contact the Base Defense Operations Center (BDOC) at 307-773-3501 (On-installation)/Missile Security Control (MSC) at 307-773-2701 (Off-installation) and notify the CO and COR (if appointed) that they contacted the BDOC and/or

MSC.

9.6.2. Training. Service provider employees that require routine physical access to a Federally-controlled facility or military installation shall complete Level I antiterrorism awareness training within 30 days of requiring access and annually thereafter and send a copy of their employees’ training certificate(s) to the CO and COR (if assigned). Training is located at Joint Knowledge Online (JKO) website:

https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

9.7. Location/Hours of Operation.

9.7.1. Location. Place of performance is at fifteen (15) F. E. Warren Air Force Base (AFB) Missile Alert Facilities (MAFs), fifteen (15) F. E. Warren AFB Launch Control Centers (LCCs), and fifteen (15) F. E. Warren AFB Launch Control Equipment Buildings (LCEBs).

9.7.2. Normal Hours of Operation. The service provider shall perform the services required under this BPA during the hours 07:30 a.m. to 04:30 p.m. MST/MDT, Monday thru Friday, excluding federal holidays. Some buildings do operate 24 hours per day, seven days per week, including federal holidays. The contractor may work (with prior approval of the CO) extended hours to ensure timely completion of work at no additional cost to the Government.

9.7.2.1. Base Down Day. Base down days, usually classified as AFGSC Family Days, are scheduled throughout the year. Down days are normal duty days which are declared time off by the acting authorizing official for specific personnel.

Service provider personnel will be required to work on base down days.

9.7.2.2. Base Closures. Work scheduled but not accomplished because of base closure due to weather, exercises, or actual alert, will be accomplished as soon as possible after reopening the base.

9.8. Conservation of Utilities.

The service provider shall instruct employees in utilities conservation practices. The service provider shall be responsible for operating under conditions which prevent the waste of utilities which https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf include the following:

9.8.1. Lights shall be used only in areas where and when work is being performed.

9.8.2. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall not be adjusted by the service provider or by service provider employees unless authorized.

9.8.3. Water faucets or valves shall be turned off after the required use has been accomplished

9.8.4. Government telephones shall be used only for official Government business.

9.9. Environmental Controls.

9.9.1. Compliance with Laws and Regulations. The service provider shall be knowledgeable of and comply with all applicable Interstate, federal, state, and local laws, regulations, and requirements regarding environmental protection, to include Section 01 57 19.05 32, Environmental Protection. In the event environmental laws/regulations change during the term of this BPA, the service provider is required to comply as such laws come into effect. If there is an increase or decrease in cost because of the change, the service provider shall inform the CO pursuant to notice requirements and negotiate a modification to the BPA.

9.9.2. Notification of Environmental Spills. If the service provider spills or releases any substance contained in 40 CFR 302 into the environment, the service provider or its agent shall immediately report the incident to the F.E. Warren AFB Fire Dept at 911 (landline) or 307-773-2931 (cell phone). The liability for the spill or release of such substance(s) rests solely with the service provider and its agent.

9.9.3. Hazardous Material (HM). If hazardous materials will be used in the execution of this BPA, the service provider shall comply with all federal, state and local regulations concerning the use, storage, and reporting of HM in accordance with DAFMAN 32-7002, Environmental Compliance and Pollution Prevention. The service provider shall be required to obtain authorization per the Installation Hazardous Materials Management Program before ordering or purchasing any hazardous product and may not bring a HM onto F.E. Warren AFB property, nor use a HM, until the service provider receives all required authorizations. This authorization process may take up to three weeks. The service provider shall provide the information listed in Attachment 1 of Section 01 57 19.05 32 to request authorization for all hazardous materials proposed for use on FE Warren AFB or the missile field. In accordance with the OSHA Hazard Communication Standard (29 CFR 1910.1200), the service provider must maintain a current Safety Data Sheet (SDS) for every hazardous chemical used and ensure all employees are trained on their contents and the associated hazards.

9.9.4. Green Procurement Program (GPP). In performance of this BPA, service providers shall use Environmental Protection Agency (EPA) designated recycled content products, Information Technology (IT) Energy Star products/appliances, Federal Energy Management Program (FEMP) Designated Energy Efficient Low Stand By Power products/appliances, U.S.

Department of Agriculture (USDA) Bio based/Bio preferred products, Environmentally preferable products, Electronic Product Environmental Assessment Tool (EPEAT) registered products, Water Sense or other water efficient products, non- or Low Ozone depleting substances under the Significant New Alternatives Policy (SNAP), non or Low toxic or hazardous constituents (e.g. non-VOC paint) and any other environmentally sustainable product/method, to the greatest extent possible.

9.10. Safety Requirements.

9.10.1. In performing work under this BPA, the service provider shall:

9.10.1.1. Conform to the safety requirements contained in the BPA for all activities related to the accomplishment of the work.

9.10.1.2. Record and report promptly (within one hour), to the contracting officer or designated COR, all available facts relating to each instance of damage to Government property or injury to either service provider or Government personnel.

9.10.1.3. In the event of an accident/mishap, take reasonable and prudent action to establish control of the accident/mishap scene, prevent further damage to persons or property, and preserve evidence until released by the accident/mishap investigative authority through the CO.

9.10.2. Environmental Training. The service provider shall ensure all employees complete the local Air Force Hazardous Communication Training. Training documents will be sent to the service provider after award. It will be the service provider’s responsibility to train all employees working at the facilities prior to the start of work.

9.10.3. Harness/Lanyard. Requirements for the Personal Fall Arrest System shall be found in DAFMAN 91-203, 13.1.1. Training requirements shall be found in DAFMAN 91-203, 13.7.

DAFMAN 91-203, 13.1.1 states that workers exposed to a fall of four (4) feet or more must wear fall protection. T.O. 21M-LGM30G-1-24 page xxxvi states workers shall use fall protection devices when suitable fall arresting system attach/anchor points exist in the vicinity of work being performed. Personal shall meet or exceed standards set forth by American National Standards Institute (ANSI) Z359.2. Harness/Lanyard shall be provided by service provider.

9.10.4 Hard Hats. Requirements shall be found in DAFMAN 91-203 14.3.5.2. Additionally, T.O.

21M-LGM30G-1-24 page xxxvii identifies that personnel working beneath the suspended floor or along the catwalk around the acoustical enclosure shall wear a safety hat. Hard hat inspection criteria are found in DAFMAN 91-203 14.3.5. Industry and manufacturer standards shall be met on hard hats in order to meet ANSI Z89.1 standards. Hard hats shall be provided by service provider.

9.10.5. Personnel shall not wear any objects such as rings, metal wrist bands, metal watch chains, etc. when climbing on or around the LCC acoustical enclosure and access shaft ladder.

9.10.6. Personal Protective Equipment (PPE). The service provider is responsible for providing and ensuring the use of all necessary PPE in accordance with OSHA standards (29 CFR 1910 Subpart I). This includes, but is not limited to, appropriate eye protection (29 CFR

1910.133), hand protection (29 CFR 1910.138), and any required respiratory protection when using chemical cleaners in enclosed spaces."

9.10.7. Bloodborne Pathogens. For tasks that involve potential contact with blood or other potentially infectious materials (OPIM), such as cleaning restrooms or the Emergency Shut Off Valve (ESOV) catchment basin (as noted in section 3.2.4), the service provider must follow a written exposure control plan compliant with the OSHA Bloodborne Pathogens Standard (29 CFR 1910.1030). This includes the use of universal precautions, proper decontamination procedures, and the correct disposal of regulated waste

9.10.8. CDC Guidelines. While not law, the service provider is expected to follow current best practices and guidelines for cleaning and disinfection as published by the Centers for Disease Control and Prevention (CDC) to ensure the highest standard of public health and safety is met.

9.11. Continuation of Essential DoD Contractor Services During Crisis.

IAW DFARS 237.7602(a), it is determined that this cleaning service has NOT been identified as an essential service.

9.12. Service Provider Personnel.

9.12.1. Service Provider Manager: The service provider shall provide a service provider manager who shall be responsible for the performance of the services. The name of the service provider manager shall be provided to the CO in writing prior to the beginning of the first performance period. The service provider manager must be able to read, write, speak, and understand English.

9.12.1.1 The service provider manager shall have full authority to act for the contractor on all BPA matters relating to daily operations of this BPA.

9.12.2. Service Provider Employees: The service provider shall not employ persons for work on this contract if such employee is identified to the service provider by the CO as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population.

9.12.2.1. Service provider personnel shall present a neat appearance and be easily recognized as service provider employees. This may be accomplished by wearing distinctive clothing bearing the name of the company or by wearing appropriate badges, which contain the company name and employee name in English.

9.13. Records. The service provider shall be responsible for creating, maintaining, and disposing of only those government required records that are specifically cited in this PWS or required by the provisions of a mandatory directive listed in Appendix A Applicable Publications and Forms.