Attachment 1 - PWS.pdf

Performance Work Statement Medical Linen Laundry Services

75th Medical Group, Hill AFB, Utah

Date: 13 Nov 2025

1. GENERAL INFORMATION

1.1. This is a non-personal services contract to provide medical linen laundry service in support of the

75th Medical Group (75th MDG) Hill AFB, UT.

1.2. Description of services. The contractor shall meet all requirements of this Performance Work Statement (PWS). The contractor shall provide the full service, supplying, of all linen laundry medical items per the PWS, stocking of linen items to par levels as provided on Exhibit 3. Services include delivery of cleaned linens and the removal of soiled linens. Laundry shall be delivered free of all visible dirt, debris, dampness, offensive odors, mildew, and cleansing chemical residue. The delivered laundry shall have a uniform appearance, show no signs of damage incurred during cleaning or transportation, and shall be properly finished and packaged in accordance with this PWS.

2. ADMINISTRATIVE SPECIFICS

2.1. Normal Hours. 75th MDG operates from 0730 to 1630, Monday through Friday excluding federal holidays and planned closures.

2.2. Federal Holidays. The contractor is not required to provide service on the following holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Washington’s Birthday, Memorial Day, Juneteenth Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, and Christmas Day.

2.3. Planned Closures. The Contracting Officer’s Representative (COR) will email the Contract Manager with planned closures that impact the pickup and delivery schedule. The contractor is not required to provide service on planned closures.

3. Quality

3.1. Quality Control. The contractor’s Quality Management System must provide for the appropriate controls of service characteristics and attributes during performance and include inspection and test criteria/methodology/data that is used to verify/validate conformance to acceptance criteria established for the contract. It should describe specific policies, procedures, and practices and identify quality responsibilities for all operational interfaces. The contractor is responsible for management and quality control actions to meet the terms of the contract.

3.2. Quality Assurance (QA). The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). The government, primarily the COR, will monitor the contractor’s performance and record all surveillance performed. When surveillance indicates nonconforming performance, the COR will notify the Contract Manager.

3.3. Infection Prevention and Control Inspection. 75th MDG personnel will coordinate and conduct a tour to evaluate with the physical linen facility. This will be done annually or as required by the infection control officer at the 75th MDG. They will use the latest version of the “DHA Infection Prevention and Control Inspection of Laundry Service” checklist (see Exhibit 5) to conduct their inspection.

4. Contractor Personnel

4.1. The contractor shall provide a Contract Manager, and an alternate, who is responsible for contract performance. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract.

The contract manager or alternate shall be available during normal hours as defined in this PWS.

4.2. Contractor personnel shall present a neat, clean, and professional appearance and be easily recognized as a contractor employee.

4.3. The contractor shall not employ any person who is an employee of the United States Government if the employment of that person would create a conflict of interest. Nor shall the contractor employ any person who is an employee of the Department of Defense employee, either military or civilian, unless such person seeks and receives approval in accordance with DoDD 5500.07, Standards of Conduct (for military and civilians). The contractor is cautioned that off-duty active military personnel who are employed under this contract may be subject to permanent change of station, change in duty hours or deployment. Military reservists and National Guard members may be subject to recall to active duty. The abrupt absence of these personnel could adversely affect the contractor’s ability to perform and shall not constitute an excuse for non-performance under this contract.

5. Contractor Identification

5.1. Contractor personnel performing services in a contractor capacity in a government facility are required to possess and wear an identification badge that displays his or her name and the name of the company. All contractor personnel shall identify themselves as contractor personnel in all forms of communication that occur under this contract. Ensure all those with whom the person interacts in any face-to-face dealings while supporting the 75th MDG understand that the person is a contractor.

Include a title block in all emails that states the fact that the person is contractor personnel.

5.2. Contractor personnel may be required to attend meetings or otherwise communicate with government and/or other contract representatives to meet the requirements of this contract. Contractor personnel shall make their contractor status known during introductions.

5.3. Contractor personnel, while performing in a contractor capacity, are prohibited from using their retired or reserve component military rank or title in any written or verbal communications associated with this contract.

5.4. Contractor personnel/drivers will be required to qualify for a base pass to access the 75th MDG facility. The contract employee will coordinate with the 75th MDG’s COR and security manager to complete the required documentation required for as base pass. In addition, the employee will have to schedule an appointment with the base personnel office for the base pass. This requirement will have to be re-accomplished annually or as needed. The base pass can be revoked for any reason by 75th MDG personnel, base personnel office or base security. In this event, the company may need to provide a replacement driver.

6. Reporting

6.1. Government’s COR. The COR monitors all technical aspects of the contract and assists in contract administration. A Letter of Designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

6.2. Post award conference/periodic progress meetings. The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer (CO), COR, and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO or COR will inform the contractor of how the government views the contractor's performance and the contractor will inform the government of problems, if any, being experienced. Appropriate action will be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

7. CONTRACTOR FURNISHED ITEMS

7.1. Materials should be marked such as tags, tabs, washable receipts, laundry pins, bins, etc. to distinctively identify separate organizational items.

7.2. Pickup and Delivery Vehicle. All laundry and dry cleaning delivered under this contract shall be transported in a clean, enclosed vehicle. The vehicle shall be maintained in a sanitary condition to prevent cross contamination. Vehicle breakdowns do not relieve the contractor of responsibility to make scheduled deliveries. Contractor’s vehicles shall meet all licensing requirements and be properly insured.

7.3. All necessary laundry carts for storage and transportation of laundry to and from contractor’s place of business to the 75th MDG. The contractor shall provide separate carts to segregate and transport clean and soiled laundry. All laundry must be contained inside laundry carts while transported to and from the contractor’s facility. The carts must be cleaned daily with germicide. All laundry carts must be lined with an unused plastic liner or a clean reusable liner. Laundry in carts shall be stacked no higher than one foot above the height of the cart.

7.4. Laundry facility that meets all Occupational Safety and Health Administration (OSHA) standards. The contractor’s facility shall be subject to inspection of compliant conditions at any time by a government representative.

8. SPECIFIC TASKS

8.1. The contractor shall treat all laundry with residual self-sanitizing germicide. Any 75th MDG owned laundry shall be processed and washed separately from all other customers’ laundry.

8.2. The contractor shall ensure items received in a wet or moist condition are processed in a timely manner to prevent development of mildew, rust, or other stains/marks.

8.3. The contractor shall ensure each clinic receives the same items and quantity that were picked up. The contractor shall load and unload laundry. The contractor shall ensure soiled laundry does not come into contact with the clean laundry being picked up or delivered.

8.4. Account of Articles. The contractor shall provide laundry ticket/receipt(s) containing the count of articles or weight of laundry to the government representative when the items are picked up and delivered. These tickets will be used by the COR to process the monthly invoices. The contractor is responsible for the return of articles turned in for service under this contract. Defense Federal Acquisition Regulations Supplement (DFARS) clauses 252.237-7014, Loss or Damage (Count-of- Articles), 252.237-7015, Loss or Damage (Weight of Articles), and 252.237-7016 Alt I, Delivery

Tickets, apply.

8.5. State or Local Department of Health Requirements. The contractor shall ensure that its operations comply with all certification or labeling requirements imposed by state or local Department of Health regulations. The contractor must comply with all local health regulations, state laws, and OSHA requirements pertaining to the transporting and handling of all laundry.

8.6. Repairs. The contractor shall repair, at its expense, or reimburse the government as appropriate, all damages to individual items that occur while in the custody of the contractor, to include rips, tears, holes, open seams, burns, and replacement of buttons and repair or replacement of broken zippers.

Thread, material, zippers, and buttons of the same type, texture, manufacturer quality, and color and color fastness that is used in the manufacturing of the garment or laundry shall be used for repair and replacement.

8.7. Any items with a rip or tear more than four inches long are considered damaged beyond repair. The unserviceable condition of each individual garment or laundry item shall be identified on the laundry delivery ticket. The contractor shall ensure that unserviceable items are segregated from other laundry items and are readily identifiable upon return to the government as unserviceable. For example, items may be bundled and labeled with a tag stating, “unserviceable.”

8.8. Special Wash. Special wash items are defined as items that have been stained while in the government’s possession and will need special attention. This includes blood stains or other bodily fluids. Government personnel will separate special wash items. The government will ensure items contaminated with bodily fluids are provided to the contractor in a biohazard bag and will tag the bag to identify the number and kind of items and the type of fluid on each. The contractor shall ensure special wash items are segregated from other laundry items during wash and are readily identifiable upon return to the government as special wash items. For example, items may be bundled and labeled with a tag stating, “special wash.”

8.9. The contractor shall ensure that clean laundry and contaminated laundry are not co-mingled and are not transported together. The contractor shall not allow clean laundry items to touch or to be stored with soiled, bloodstained, or contaminated laundry. Should this occur, the clean laundry shall be returned to the contractor for complete reprocessing at the contractor’s expense. OSHA standards must be adhered to in the contractor’s workplace to prevent any negative impact on infection control.

The contractor shall ensure its employees wear the proper personal protective equipment to prevent exposure to blood borne pathogens. The contractor shall ensure a sharps container is accessible for employees to properly dispose of any foreign objects they may encounter. Objects that could be found in the laundry include, but are not necessarily limited to, surgical instruments, syringes, needles, eyeglasses, dentures, or hearing aids. The contractor shall ensure that all employees follow frequent hand washing procedures.

8.10. Reperformance of Laundering (Rewash) - Any items found to have been unsatisfactorily laundered as determined by the COR shall be re-laundered at no additional cost to the government. The COR will identify such items to the Contract Manager after an unsatisfactory condition is discovered. The item(s) shall be re-laundered and returned to the same exchange point on the next scheduled delivery day. The contractor shall ensure rewashed items are segregated from other laundry items during wash and are readily identifiable upon return to the government as rewash items. For example, items may be bundled and labeled with a tag stating “rewash.” The delivery ticket shall include the date and load number with which the items were originally returned.

8.11. Workmanship and Sanitation. Delivered laundry shall conform to OSHA standards of quality of cleanliness, finish, and appearance. All laundry shall be delivered in a sanitary condition after being thoroughly laundered and properly dried. All work performed at the contractor’s plant shall be done in accordance with generally accepted industry standards and Department of Health regulations. The contractor’s facility shall be open to inspection at any time by a government representative; and the government reserves the right to perform any test necessary to determine the sanitary condition of articles delivered by the contractor. The contractor shall ensure that 75th MDG’s items do not come into contact with laundry items of other customers.

8.12. Missing/Damaged Laundry. All items not delivered within two (2) business days of the original scheduled delivery date will be considered lost. Lost and damaged items shall be handled in accordance with DFARS clauses 252.237-7014, Loss or Damage (Count-of-Articles), or 252.237- 1015, Loss or Damage (Weight of Articles), as applicable.

8.13. Flatwork Ironing. The contractor shall ensure flatwork is processed so that surfaces are smooth, without rough dried spots, or wrinkling that is noticeable and significant in the affected area, such as that achieved by machine finishing. Flatwork shall be folded to ensure a neat and uniform appearance that is not marred by excessive loose ends.

9. PACKING AND BUNDLING FOR DELIEVERED LAUNDRY

9.1. All laundry that is marked with a certain size must be folded and bundled in such a manner that the size is easily visible on each garment while in the bundle without unwrapping the bundle.

9.2. For pickup, the government will provide items in bags segregated and marked by clinic. For delivery, each clinic’s items shall be separately bundled to ensure there is no mix-up of laundry between the different clinics. Delivery may not be accepted until it is established that each clinic’s items are separated and packaged in accordance with the specifications in this PWS.

9.3. Pickup and Delivery Location:

75th Medical Group Clinic West Loading Dock

7321 Balmer Ave. Bldg 570 Hill AFB, UT 84056

9.4. The 75th MDG Loading Dock on the west side of the building is manned during business hours. If the loading dock door is closed, the contractor must ring the doorbell to reach the government representative. The contractor can also coordinate deliveries with the government representative to ensure they have access to the facilities.

9.5. The contractor shall pick up soiled laundry every Monday and Wednesday between 1130 and 1530.

Permanent changes to the pick-up and delivery schedule must be coordinated and agreed upon between the COR/government representative and contract company.

9.6. The contractor shall deliver clean laundry within seven (7) calendar days after pickup between 1130 and 1530.

9.7. When a pickup or delivery day falls on a federal holiday or planned closure, the service will occur on the next business day.

10. EXHIBITS

EXHIBIT 1: Performance Requirements Summary (PRS)

Performance Objective PWS Reference Acceptable Quality Level (AQL) Surveillance Method

All Items are cleaned per PWS.

Section 1 Section 7 Section 8

Performance is acceptable when zero

(0) discrepancies are assessed.

100% Surveillance, Monthly.

Pickup of laundry on the designated days and times.

Section 9 Performance is acceptable when no more than one (1) discrepancy is assessed.

Random Sampling - Quarterly.

Delivery of laundry within the required number of days and on the designated days and times.

Section 9 Performance is acceptable when no more than one (1) discrepancy is assessed.

Performance is unacceptable if two (2) or more discrepancies are assessed.

100% surveillance, Monthly.

EXHIBIT 2: Acronyms & Instructions

Acronyms

75th MDG 75th Medical Group

AQL Acceptable Quality Level CO Contracting Officer

COR Contracting Officer’s Representative CS Contract Specialist

DoDD Department of Defense Directive NLT No later than

OSHA Occupational Safety and Health Administration PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance

QASP Quality Assurance Surveillance Plan

Applicable Publications / Instructions

Number Title DoDD 5500.07 Standards of Conduct

EXHIBIT 3: 75th MDG Estimated Workload Data

Rental Items Par Stock

Bath Towel - White 150 Flat Sheets - White 125 Floor Mat - 3 x 10 9 Floor Mat - 3 x 5 9 Floor Mat - 4 x 6 9

Glass Towels 100 Lab Coats 75

Patient Gown – L 40 Patient Gown – XL 40 Pillowcase - White 125

Scrub Bottoms 650 Scrub Tops 650

Thermal blanket 5 Towel - Doctor/Surgical Towel 25

Rental items and Par Stock are subject to change based on needs of the clinic. Change request will be coordinated with the laundry service. Additional government owned items may be requested for laundry services at the expense of the government.

EXHIBIT 4: DHA Infection Prevention and Control Inspection of Laundry Services

DHA Infection Prevention and Control Inspection of Laundry Services

Location: Date of Inspection:

Conducted BY:

A. PLANT FACILITY Yes No Notes

1. Is the receiving area for contaminated textiles maintained at negative pressure compared with the clean areas of the laundry in accordance with AIA construction standards in effect during the time of facility construction?

2. Do laundry areas have handwashing facilities and appropriate PPE available for workers?

3. Are warning signed about the presence of contaminated textiles and the need to follow universal precautions posted in work areas?

4. Are the textile areas free of vermin, devoid of lint, and without obvious moisture contamination?

5. Is the facility equipped with emergency showers, eye wash stations, and other health safety devices i.e. AEDs, spill kits, fire extinguishers?

6. Are safety features (e.g. emergency lighting, signage, fire alarms, door accessibility and egress, safety perimeter for robotics, equipment guards) evident and operational?

B. PERSONNEL Yes No Notes

1. Is personal protective equipment available and in use: gowns, aprons, masks, eye protection?

2. Do employees remove PPE properly before leaving receiving/sorting area?

3. Are Hepatitis B vaccines required for all employees (Records maintained IAW local policy)?

4. Personnel are free of illness/infections and restricted from work until illness has resolved?

5. Does the facility have a hazardous materials (e.g. non-biological, chemical, radiological) safety plan and policy?

6. Do employees receive initial and annual training on Bloodborne Pathogen Exposure Control, Hazardous Substance Contaminated Textiles and Department of Transportation (DOT) regulations?

C. LAUNDRY PROCESSES Yes No Notes

1. Is laundry equipment used in accordance with manufacturer's instruction for use?

2. Is soiled linen handled as little as possible and with minimum agitation?

3. Compliance with standard/universal precautions is observed in the soled linen area-sharps disposal units available/staff know what to do?

4. If hot water laundry cycles are used, was with detergent in water >160 degrees F (> 71 degrees C) for >25 minutes?

5. Choose chemicals suitable for low-temperature washing at proper use concentration if low-temperature laundry cycles used?

6. Is the soiled/dirty linen area kept clean of visible soil/dust and lint & disinfected after each use?

7. Are working surfaces that become contaminated with blood or other potentially infectious materials (OPIM) decontaminated, cleaned and disinfected with EPA-registered hospital disinfectants labeled tuberculocidal or registered disinfectants on the EPA lists D and/or E?

8. Damp textiles or fabrics are not left in machines overnight?

9. Ironing equipment is maintained at a temperature of at least 300 degrees?

10. Textiles and fabrics are packaged, transported, and stored by methods that will ensure their cleanliness and protect them from dust and soil during inter facility loading, transport, and unloading?

D. DELIVERY Yes No Notes

1. Is clean linen transported in containers exclusively for clean linen, clean hampers lined with plastic or reusable liners if cart does not have a solid bottom, placed in clean cart with a secure plastic or reusable cover?

2. Is clean and soiled laundry transported separately and/or are there physical barriers separating clean from soiled linen?

3. Does the vehicle contain waterless hand cleaner, PPE and a spill kit?

4. Is the interior of the vehicle cleaned on a regular basis or when it is visibly soiled?

E. PACKAGING AND STORAGE Yes No Notes

1. Packages and storage of healthcare merchandise are maintained in a clean state for delivery?

2. The textiles are wrapped into fluid-resistant bundles, or if unwrapped, placed into fluid-resistant covered carts or hampers. (The wrapping material may be plastic or other suitable material and shall be securely closed during transport to the customer).

3. During packaging, textiles are handled as little as possible to prevent soiling or contamination.

4. If unwrapped merchandise is placed into carts or hampers and covered, the container shall remain covered at all times until delivered to the user's textile storage room or other designated location in the healthcare facility. If the cart does not have a solid bottom, is it lined with heavy plastic or impervious paper before placing clean textiles inside?

5. Bundled and wrapped textiles are stored in open racks in the laundry, on the trucks, or at the users facility, provided the integrity of bundled and wrapped textiles is not compromised.

6. Unwrapped, clean textiles are stored in designated rooms.

7. If any textiles become soiled during packaging and storage, they are reprocessed in accordance with previously stated processing guidelines.

F. QUALITY ASSURANCE Yes No Notes

1. Is there a written Regulated Medical Waste management plan?

2. Is there an Occupational Safety and Health Program based on the OSHA Bloodborne Pathogen Standard and Universal Precautions?

3. Is there documentation on the types of laundry equipment, equipment installation, operation, safety, preventative maintenance, and repairs?