Attachment 1 - PWS.pdf

PERFORMANCE WORK STATEMENT (PWS)

LAUNDRY & DRY-CLEANING SERVICES

AND TROOP COLLECTION POINT OPERATIONS IN GERMANY

2 July 2024

Part 1 General Information

1. General: The purpose of this requirement is to provide non-personal laundry and dry- cleaning services and troop collection point (TCP) operations in support of the US Army’s mission in Germany.

1.1 Description of Services/Introduction: This is a non-personal services contract to provide laundry and dry-cleaning services and Troop Collection Point (TCP) operations in support of the US Army’s mission in Germany. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.2 Background: The Contractor shall operate seven (7) Government-owned Troop Collection Points (TCPs) on U.S. Army installations throughout Germany (Appendix 1). Operation shall include receiving, accounting for, processing, and transporting all items as identified in this contract between the TCPs and the Contractor’s laundering and dry-cleaning facilities for cleaning, distribution of laundered items and keeping records.

1.3 Scope: The Contractor shall provide all management, supervision, personnel, equipment, tools, materials, and transportation to perform all phases of laundry and dry-cleaning services and TCP operations for the U.S. Army’s military mission in Germany. TCPs are U.S.

Government-owned, Contractor-operated (GOCO) facilities located in areas of troop concentration. At the TCPs, the Contractor will accept unit clothing, medical and linen from authorized patrons, consolidate daily receipts for delivery to the contractor’s laundry plant and reissue finished work back to owning units. All phases of laundering and dry-cleaning operations shall be conducted at the Contractor owned- Contractor operated (COCO) facilities that are fully equipped with equipment of such design and operational features to specifically handle Army linen, military tactical gear (TA-50), uniforms, and other items as identified in this PWS. The facilities shall be staffed and managed/supervised by personnel fully knowledgeable of what equipment, wash procedures, drying procedures, et cetera are required to meet the unique requirements for processing military items, unless otherwise specified within. No portion of the laundering and dry-cleaning operations shall be performed in U.S. Government facilities. Part 3 of this PWS specifies the Government provided property and services that will be supplied to the Contractor in support of this mission. The Government will use Task Orders (TO) for this contract to execute its requirement; TOs will be monitored by Contracting Officer’s Representatives (CORs). The Government reserves the right to place multiple TOs for the same period of performance. This can lead to having separate CORs for separate TOs. Separate billing for TOs with different customers will occur. The Contractor shall provide non- personal service(s).

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In case of war, danger of war, an Act of God and all unexpected obstacles, the number of items listed on the Exhibit Line Item Numbers (ELIN) pricing sheet that are needed to cover and/or resolve this event may be exceeded as necessary.

1.4 Objectives

1.4.1 Laundry and dry-cleaning services for items listed in this contract, under Contract Line Item Number (CLIN) Structure list.

1.4.2 Operation of seven (7) TCPs as outlined in this contract.

1.4.3 Transportation service between GOCO TCPs and COCO laundry facilities.

1.5 General Information

1.5.1 Quality Control Plan (QCP): The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

The Contractor's QCP is how it assures the work provided complies with the requirements of the contract.

The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the KO’s COR for review within ten (10) calendar days after date of contract award (TECHNICAL EXHIBIT B, Deliverable A001)

The Government will review and notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) calendar days. If the Government has provided comments, the Contractor shall then have three (3) calendar days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the KO’s acceptance in writing.

Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the KO no later than thirty (30) calendar days prior to the anticipated change and before implementation by the Contractor. The timeline noted above will apply for review and acceptance for proposed changes. At a minimum, the QCP must include and answer the following to be acceptable:

a. A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team.

b. How will the Contractor monitor work to ensure that performance complies with all deliverables (etc. timelines, deadlines, and goals)?

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c. How will the Contractor monitor work to ensure that performance complies with all specifications and requirements of the contract, including clauses?

d. How will the Contractor ensure all keys issued will remain controlled items (Paragraph 1.7 Key Control)?

e. How will the Contractor inventory and track maintenance of all Government Provided Equipment / Materials?

f. How will the Contractor identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future?

g. How will the Contractor file and save all Quality Control related documents for the life of the contract plus 5 years?

1.5.1.1 RESERVED

1.5.1.2 The Contractor shall inform the COR of issues or potential issues that might affect the performance within two (2) hours of identifying those issues. Verbal reports shall be followed up by written reports within five (5) calendar days.

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.2.1 Quality Standards: The following guides will be used by the Contractor and the U.S.

Government to evaluate and control quality in a finished laundered item. The Contractor shall follow manufacturer’s cleaning, drying, pressing, and other care instructions to the extent practicable unless otherwise stated in this PWS. All work will be IAW the best practices of the laundry industry.

1.5.2.1.1 All soil, spots, and stains shall be removed, except those determined by best commercial practice as being irremovable without damage to the color or fabric.

1.5.2.1.2 Each item shall be clean, dry, and free of lint, scorch marks or other damage to the fabric.

1.5.2.1.3 All articles shall smell fresh and clean and be free of objectionable odors such as cleaning chemicals, mold, mildew, body bacteria, and other unclean elements.

1.5.2.1.4 No trace of laundry/dry cleaning supplies shall be left in the fabric.

1.5.2.1.5 Shrinkage shall be no more than what may be termed as “natural” for the fabric IAW best commercial practice. The Contractor shall keep dimensional changes of the article to a minimum and avoid damage of any kind to the fabric.

1.5.2.1.6 Items processed on flatwork ironers (such as, but not limited to, bed, bath and table

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1.5.2.1.7 Items such as, but not limited to, shirts, trousers, uniforms and other wearing apparel shall be machine- finished (pressed) so that the surfaces are smooth and free of wrinkles. No rough-dry spots shall be permitted and article shall retain their original shape and size.

1.5.2.1.8 Tumbled work such as, but not limited to, bath towels, laundry bags, blankets, and mattress covers/pads, shall be completely dry and soft.

1.5.2.1.9 TA-50: The Contractor is advised to exercise caution in cleaning many of the articles designated as Central Issue Facility (CIF) items. Despite the information printed on the manufacturer’s label, many of the items are new to the Army system and must be washed and dried at a temperature not to exceed 90 degrees Fahrenheit (32 Celsius).

1.5.2.1.10 Gore-Tex Modular Sleeping System: The Contractor is advised to use extreme caution in cleaning items included in the Gore-Tex modular sleeping systems. Contrary to the instructions printed on the manufacturer’s label, experience has revealed that heat from drying in excess of 90F/32C will damage the items. Each item shall be carefully inspected to determine any damage caused by the use of excessive heat. Any damages identified shall be disclosed to the Customer.

1.5.2.1.11 All Army Combat Uniforms (ACUs) shall be laundered in cold water (not exceeding 86F/30C) and mild detergent containing no optical brighteners or bleach. ACUs shall be tumbled dry with low heat (not to exceed 130F/54C), and immediately removed from the dryer and hung on a rustproof hanger. Starch or sizing shall not be used on the ACU under any circumstances, nor shall any process that involves dry cleaning or the steam press.

1.5.2.1.12 All items that require folding shall be folded individually and packaged IAW the Finishing Code. Rolled items (sheets, pillowcases, etc.) will not be accepted by the U.S.

Government. Folded linen shall have “tails” kept to a minimum and shall have one smooth side turned all the same way for ease of counting during shipping. To preclude any problems with the proper folding and packaging, the Contractor is encouraged to work closely with the COR.

1.5.2.1.13 Improved Outer Training Vest (IOTV): The Contractor is advised to use extreme caution in cleaning items including the IOTV (See Appendix 4). An IOTV is a multi-component system and its separate parts must be cleaned IAW with Appendix 5 and relevant requirements of the PWS. IOTV’s will be delivered disassembled to the TCPs. The TCPs shall account for, receive and return each IOTV item as identified in Appendix 5. Disassembly and reassembly will be the responsibility of the U.S. Government. Any deviations from the identified requirements in the technical exhibit must be approved in advance by the COR.

1.5.2.1.14 Food Service Uniform Unisex: This uniform is considered to be a “wash and wear” uniform, without pressing. The care instructions are “machine wash cold with like colors in mild detergent, cold rinse. Tumble Dry (low). Do not bleach”.

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1.5.2.1.15 Medical Items must be kept separate during handling and washing. It will be delivered in closed bags. Treatment of medical items shall be according to RAL-GZ 992/2 or equivalent standard. The contractor shall provide the “Hygienezeugnis fuer Krankenhauswaesche” according to RAL-GZ 992/2. (“Certificate of Sanitation for Hospital Laundry”). The RAL-GZ 992/2 Hygiene Certificate for Healthcare Linen is required to be able to offer hospitals a hygienic alternative to processing linen in-house that indicates compliance with certain hygiene specification and regulations as set forth by the German Certification Association for Professional Textile Services.

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.)

deadlines fall on a holiday, the closest workday prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Day 3rd Monday in January Presidents’ Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 3rd Thursday in November Christmas Day December 25th

1.5.3.2 Host Nation Holidays: Work shall not be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer.

Depending on the individual federal state, the German and local holidays are the following:

New Year’s Day January 1st Epiphany January 6th Good Friday Varies Easter Monday Varies Labor Day May 1st Ascension Day Varies Whit Monday Varies Corpus Christ Varies Assumption Day August 15th Day of German Unity October 3rd All Saints’ Day November 1st 1 stChristmas December 25th 2nd Christmas December 26th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0715 to 1600 except U.S. Holidays identified in paragraph 1.5.3.1 and on Germany holidays identified in paragraph 1.5.3.2 above, or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Contractor shall operate the seven (7)

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GOCO TCPs on Army installations in Germany. The seven (7) TCPs (Wiesbaden, Baumholder, Stuttgart, Katterbach, Vilseck, Hohenfels and Kaiserslautern) shall be open four

(4) or eight (8) hours per day, five (5) days per week, fifty-two (52) weeks per year, excluding weekends (Saturday and Sunday), American and German holidays, as shown in the table below. Operating hours are typically from 0800 to 1200 and 0800 to 1600 Monday through Friday. All seven (7) TCPs shall be staffed sufficiently at all times.

1.5.4.3 Contractor Support Hours: The Contractor shall be available to the CORs between the hours of 0715 to 1600 except on American and Host Nation Holidays. The Contractor shall always maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.4.3.1 Contractor Work Plan: RESERVED

1.5.5 Training Holidays: USAREUR has historically granted military personnel training holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day-on day-off schedules). Training holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday.

However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

1.5.6 Place of Performance: The work to be performed under this contract will be performed at seven (7) GOCO TCPs on Army installations in Germany. Exact locations of each TCP are listed in Appendix 1. All laundering and dry-cleaning services shall take place at the contractor’s facilities (COCO).

TCP's OPENING HOURS

LOCATION MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

WIESBADEN 0800-1200 0800-1200 0800-1200 0800-1200 0800-1200

BAUMHOLDER 0800-1200 0800-1200 0800-1200 0800-1200 0800-1200

STUTTGART 0800-1200 0800-1200 0800-1200 0800-1200 0800-1200

KATTERBACH 0800-1200 0800-1200 0800-1200 0800-1200 0800-1200

HOHENFELS 0800-1200 0800-1200 0800-1200 0800-1200 0800-1200

VILSECK 0800-1600 0800-1600 0800-1600 0800-1600 0800-1600

KAISERSLAUTERN 0800-1600 0800-1600 0800-1600 0800-1600 0800-1600

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1.5.6.1 Additional Place of Performance: In case of a special project (e.g. IOTV), the contractor shall be able to pick up and deliver additional items/IOTVs from and to a location, as specified under the respective TO. The pick- up/delivery point will be within a Garrison where a TCP is already operated by contractor personnel. However, the additional pick-up/delivery point will not be manned by a contractor employee. The individual pieces will be counted and identified on the Contractor IOTV Formula document.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 Security Program: RESERVED

1.6.2 Personnel Security Clearance Requirements:

1.6.2.1 Access and General Protection/Security Policy and Procedures: Contractor and all associated sub-contractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation provost marshal office, director of emergency services, or security office. Contractor workforce must comply with all personal identification verification requirements (FAR clause 52.204-9, Personal Identity Verification of Contractor Personnel) as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.2.2 For Contractors that do not require CACs, but require access to a DOD facility or installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014- 05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative), or at OCONUS locations, in accordance with status of forces agreements and other theater regulations.

1.6.3 Installation Access: Access to U.S. installations and controlled areas is limited to personnel who meet security criteria and are authorized by Host Nation law to work in that country. Failure to submit required information/data and obtain required documentation or clearances in accordance with Army in Europe (AE) Regulation 190-16 (AE Reg 190-16) Installation Access Control or (AE) Regulation 604-1 for Germany specific contracts, will be grounds for denying access to U.S. installations and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements. Should anything in this paragraph conflict with AE Reg 190-16 or (AE) Regulation 604-1, the regulation takes precedent.

The Contractor shall be aware of and comply with the requirements associated with

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Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

The Contractor shall return installation passes to the issuing IACS office when the contract is completed or when a Contractor employee no longer requires access.

AE Reg 190-16 (and AE 190-16-G German translation) can be found on the following website: www.aepubs.eur.army.mil

1. RESERVED

2. The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within 3 working days. The Installation Pass log will be updated accordingly (TECHNICAL EXHIBIT B, Deliverable A002).

3. Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within 3 working days. The Installation Pass log will be updated accordingly (TECHNICAL EXHIBIT B, Deliverable A002).

4. Common Access Cards (CAC): RESERVED

1.6.3.1 RESERVED

1.6.4 Background Checks: All contractor employees requiring access to military installations, such as TCPs, shall have background checks completed. The Contractor shall provide an installation pass log within thirty (30) calendar days after contract award. The pass log shall be updated as employees are added or removed and submitted to the COR within five (5) days after changes.

1. U.S. Citizen: The Contractor employee requiring access to military installations, such as TCPs, may begin performance of the contract after receiving a favorable local background check. The Contractor agrees to replace the employee requiring access to military installations, such as TCPs, should results of the stateside background check, if required, be unfavorable as determined by the Requiring Activity Manager. The Contractor’s replacement of the employee requiring access to military installations, such as TCPs, with the unfavorable background check shall be within a timeframe provided by the Requiring Activity Manager. The Contractor shall also replace employees requiring access to military installations, such as TCPs, whose background check, during their tenure of employment, renders them with an unfavorable local or stateside background check, as determined by the Requiring Activity Manager. The Contractor shall forward an updated copy of the Installation Pass Log to the KO via the COR, and the Requiring Activity Manager within five (5) working days as changes occur identifying such with the appropriate contract number (TECHNICAL EXHIBIT B, Deliverable A002). When the Government awards a non-personal services contract directly to an individual, 8 409th CSB/DASA(P) MAR 228 409th CSB/DASA(P) MAR 22 the failure of the individual to provide a favorable background check would be grounds for termination.

2. Local Nationals and Third Country Nationals: At a minimum prior to beginning performance, Contractors employing local national and third country nationals for TCP locations shall furnish the KO via the COR and the Requiring Activity Manager, a Polizeiliches Fuehrungszeugnis, issued within the previous four months, no later than five (5) working days (TECHNICAL EXHIBIT B, Deliverable A002). Forwarding correspondence from the Contractors shall identify the associated contract number. The Requiring Activity Manager will determine the favorability of the Polizeiliche Fuehrungszeugnis and notify the Contractor.

The Contractor shall forward an updated copy of the Installation Pass Log to the KO via the COR and the Requiring Activity Manager within five (5) working days as changes occur, identifying such with the appropriate contract number. Local nationals and third country nationals agree to the same employee termination provisions as stated for U.S. Citizens (see paragraph 1.6.4.1 above same requirements to replace the employee and within timeframe noted when results of background check are unfavorable).

1.6.5 Physical Security: The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190- 13).

1.6.5.1 Upon completion of work the Contractor is responsible to ensure that all lights are off, all windows are closed, and entrance doors are closed prior to leaving the area unless otherwise required by the Facility Manager or COR. When contractor personnel find a window or door in such a condition that it cannot be secured, the building manager or facility manager shall be notified. The Contractor shall safeguard all Government property in the workplace during work hours. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW AR 190-13, “The Army Physical Security Program.”

1.6.5.2 The Contractor shall exercise care to avoid damaging existing buildings, equipment, grounds and vegetation on U.S. Government installations. Should the Contractor or personnel in his/her employ damage said buildings, equipment, grounds, the Contractor is liable for repair of the damaged items and the COR shall be informed within 24 hours.

1.6.5.3 Daily Maintenance: The Contractor shall be responsible for maintaining cleanliness of the Government- owned facility/equipment issued/used during this contract. These tasks include typical janitorial tasks such as: emptying trash cans and depositing all trash and garbage in the outside receptacle, maintaining the latrines in a clean and sanitary condition, dusting, and ensuring the floors are free of excessive dirt and debris. Disinfectant use shall conform to local and host nation environmental regulations. No additional costs are authorized for cleaning.

1.6.5.4 Ground Maintenance: The Contractor shall be responsible for maintaining the grounds within one meter around the U.S. Government furnished TCP.

1.6.5.5 Exterior Signs at TCPs: The Contractor shall furnish and post a sign reading “Contractor

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Operated (firm’s name), Laundry and Dry-Cleaning Troop Collection Point.” Letters shall be a minimum of two inches high and in compliance with the Communities Army of Excellence Standards. Additionally, a sign shall be posted (letters and numbers shall be minimum of one inch high) designating the hours of operation.

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.7 Key Control: The Contractor shall establish and implement a Key Control Plan making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. The Key Control plan shall list all buildings the contractor needs access to, list Key Control Officers (personnel who will give out and track keys), and all contractor personnel requiring access to respective buildings. Note that all references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop the Key Control Plan that shall be included in the Contractor’s Security Plan (TECHNICAL EXHIBIT B, Deliverable A007), the Quality Control Plan, and be approved by the KO. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any incidents of lost or duplicate keys to the KO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from payment due to the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the payment due to the Contractor. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the QCP.

1.8 Post Award Conference/Periodic Progress Meetings: The Contractor shall attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor's performance. At these meetings the Contracting Officer will apprise the Contractor of how the Government views the Contractor's performance and the Contractor shall apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

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1.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions:

assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 Key Personnel: The following personnel are considered key personnel by the Government: Program/Contract/ Manager who shall act on the behalf of the Primary Contractor and be responsible for the performance of the work; the Alternate Contract Manager who shall act for the Contractor when the primary Program/Contract Manager is absent. The names of these personnel, along with a Curriculum Vitae (CV) for each of these individuals, shall be provided in writing to the KO no later than five (5) working days after contract award (TECHNICAL EXHIBIT B, Deliverable A003). The Program/Contract Manager and Alternate Contract Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Program/Contract Manager or Alternate Contract Manager shall be available between hours of operation IAW section 1.5.4.3. Qualifications for all key personnel are listed below:

a. Contract Manager and Alternate Contract Manager: The Contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the KO. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 07:15 – 16:00, Monday thru Friday except Federal holidays for administrative reasons. The contract manager and alternate shall be able to use the English language fluently and accurately on all levels normally pertinent to professional needs.

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b. Quality Control Manager: RESERVED

c. Systems Administrator: RESERVED

d. Special Qualifications: RESERVED

e. TCP Employees: The Contractor shall provide sufficient personnel to perform laundry and dry-cleaning services required by this PWS. It is the responsibility of the contractor that enough manpower is provided so a TCPs can be operated without interruption such as, but not limited to, a case of sickness of staff. If a TCP cannot be operated due to illness, the Contractor shall deduct its daily rate times x amount of days from its monthly cost. Contractor personnel shall be able to adapt to any shifts in schedule, new item handling, variations and new regulations. Contractor personnel performing daily duties at TCPs shall have sufficient knowledge of the English language to properly conduct business with customers. The contractor shall provide, no later than five (5) working days after contract award and as changes occur, a list with all personnel working in the TCPs and keep the list updated.

1.11 Identification of Contractor Employees: All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties must identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. The Contractor shall ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.12 Reserved

1.12.1 All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor personnel identification shall be easily identifiable through the display of badges IAW AER 27-715 Contractor Identification.

1.13 Contractor Travel: The Contractor shall furnish vehicles and drivers in sufficient quantity to provide all pick- up and delivery requirements to TCP locations as stated in Technical Exhibit A. Vehicles and drivers provided under this contract shall be dedicated solely to pick-up and delivery of laundry from each TCP. Canvas covered vehicles are not acceptable. During the performance of contract, the contractor’s personnel shall be required to travel in order to attend meetings and/or conferences. Travel and/or transportation cost will not be paid separately and are on contractor’s expense.

1.14 Other Direct Costs (ODCs): RESERVED

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1.15 Data Rights: The Government has unlimited rights to all documents and materials produced under this contract. All documents and materials, to include the source codes of software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.16 Non-Disclosure Requirements: RESERVED

1.17 The use of propaganda violates DoD Commercial Use of Imagery Guidelines stated at http://www.defenseimagery.mil/products/dodimagery/commercialuse.html The Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any marketing tools to include its company website.

1.18 Non-Disclosure Statements: RESERVED

1.19 Organizational Conflict of Interest (OCI): Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCI as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s OCI Mitigation Plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.20 Phase In /Phase Out Period: To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board, during the thirty (30) day phase-in/ phase-out periods. During the phase-in period, the incoming Contractor shall become familiar with performance requirements to commence full services when the contract’s performance period starts.. The incoming Contractor shall make sure that all personnel requiring access to a U.S. installation have been processed for installation access and identification; sign for and attain U.S. Government facility keys, submit all laundry forms and relevant contract deliverables such as Health and Safety, and Quality Control plans, for U.S.

Government approval; install outside signage at each TCP; attain U.S. approval for and establish commercial phone service at each TCP; deliver and install all Contractor furnishing, equipment and supplies; and conduct a joint inventory. A joint inventory of all Direct Exchange (DX)- linen stock shall be conducted by the U.S. Government, the incumbent contractor and the successful bidder. This shall be the official inventory and will be used as the basis for future adjustments.

Phase-out tasks shall consist of advance customer notification, facility closure walkthrough/inspection, returning all U.S. Government-issued identification; removing all

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Contractor’s furnishings, equipment and supplies; removing outside signage; disconnecting and discontinue all commercial phone service; turning over all U.S. facility keys; and conducting a joint inventory of DX-linen stock and rectify discrepancies. Outgoing contractor shall work with incoming contractor to ensure successful transfer of any laundry not yet picked up by customers. Copies of the Contract Phase-In and Phase-Out Schedules can be found in Appendix 2.

1.21 Safety: The following provides information pertaining to Safety and Accident Prevention The Contractor shall establish and maintain a safety program for employees performing under this contract. The Contractor’s safety program shall comply with both, U.S. and German standards.This program shall be provided to the COR and KO not later than 10 days after contract has been awarded. The U.S. Installation Safety Offices will conduct Safety inspections.

In the event of an accident, emergency service will be provided by the host nation first responder unless accident occurs on an installation where the U.S. Government has assumed responsibility for emergency first respondent service

1.21.1 Host Nation Safety Laws and Regulations: RESERVED

1.21.1.1 RESERVED

1.22 Environmental Compliance: The Contractor shall comply with spill reporting procedures during its abidance at US Army Garrisons. Procedures to be followed in the event of a spill of hazardous substances caused during operation of contractor owned vehicles at a US Government Garrison.

1.22.1 Environmental Compliance Plan and Program: RESERVED

1.22.2 Hazards for Environment:

- Release of hazardous substances (usually Petroleum, Oil & Lubricant (POL) products) during accidents

- Release of hazardous substances (usually POL products) caused by defect of a vehicle

1.22.3 Procedures when hazardous substances are released: The local U.S. Fire Department needs to be notified immediately in case hazardous substances as well as hazardous waste or operational substances (Diesel, hydraulic fluid etc.) are released caused by failure of vehicles.

Phones:

Fire Department Kaiserslautern, Phone: 0631-3406-3501;

Fire Department Baumholder, Phone: 0611-142-531-7526 or 0611-143-531-7574;

Fire Department Wiesbaden, Phone: 0611-705-5883 or 0611-705-5315;

Fire Department Vilseck, Phone: 09662-83-2883;

Fire Department Hohenfels, Phone: 09472-708-2790;

Fire Department Katterbach/Ansbach, Phone: 09641-70-587-0015; and, Fire Department Stuttgart, Phone: 0711-729-4237 or 0711-729-3544.

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1.23 Required Training: The following provides information on training requirements.

1.23.1 Anti-Terrorism (AT) Level I Training: All Contractor employees requiring access to military installations, such as TCPs, including subcontractor employees, who are employedunder the contract, shall complete AT Level I Training within thirty (30) calendar days (TECHNICAL EXHIBIT B, Deliverable A004) after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or thirty (30) calendar days after employment of new personnel. Contractor personnel travelling overseas shall complete area of responsibility (AOR) specific AT awareness training for U.S. based Contractor employees and associated subcontractor employees. The Contractor shall submit certificates of completion (TECHNICAL EXHIBIT B, Deliverable A004) for each affected Contractor employee and subcontractor employee to the COR (or to the KO, if a COR is not assigned) within ten (10) calendar days after completion of this training by all employees and subcontractor personnel. AT Level I awareness training is available at https://jkodirect.jten.mil. Contractor personnel shall complete refresher training (A004) every twelve (12) months except AOR specific AT Level I training which shall be completed as required by local AT policies.

If training cannot be conducted on the website, the Contractor shall coordinate with the COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training (TECHNICAL EXHIBIT B, Deliverable A004).

1.23.1b For Contracts That Require Performance or Delivery in a Foreign Country:

DFARS 252.225-7043. The clause will be used in solicitations and contracts that require performance or delivery in a foreign country. This clause applies to both contingencies and noncontingency support. The key AT requirement is for non-local national contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the contractor's compliance with combatant commander and subordinate task-force commander policy and directives.

1.23.2 OPSEC Training: RESERVED

1.23.3 Suspicious Activity Reporting Program training: The contractor and all associated subcontractors will brief all employees on the local suspicious activity reporting program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training will be completed within thirty (30) calendar days after the contract is awarded and within thirty (30) calendar days after new employees commence contract performance, with the results reported to the COR within thirty (30) calendar days after the contract is awarded. Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training (TECHNICAL EXHIBIT B, Deliverable A008.

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1.23.4 iWATCH Training: The Contractor and all associated subcontractors shall brief all employees requiring access to military installations, such as TCPs, on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within thirty

(30) calendar days after the contract is awarded and within thirty (30) calendar days after new employees commence contract performance, with the results reported to the COR within thirty

(30) calendar days after the contract is awarded and within thirty (30) calendar days after new employees commence contract performance (TECHNICAL EXHIBIT B, Deliverable A008).

Verification of the training shall be provided to the COR within ten (10) calendar days after completion of the training (TECHNICAL EXHIBIT B, Deliverable A008).

Training slides can be found on the Army OneSource we site:

http://www.myarmyonesource.com/familyprogramsandservices/iwatchprogram/default.aspx.

1.23.5 Information Assurance (IA) Training RESERVED

1.23.5.1 RESERVED

1.23.5.2 RESERVED

1.23.5.3 RESERVED

1.23.6 Personally Identifiable Information (PII): RESERVED

1.24 Authorization to Perform Services in Germany RESERVED

1.25 Notice to Proceed: RESERVED

1.26 Electromagnetic Compatibility Directive: RESERVED

1.27 Government Property and Services: RESERVED

1.28 Conventional Forces Europe (CFE) Treaty Verification Inspection: Contractor-owned or controlled structures and containers located on U.S. Government installations are subject to short-notice inspections by CFE treaty inspection teams. The Government will endeavor to provide the Contractor as much notice as possible in the event of such inspections.

The contractor shall provide access to such structures and containers at the request of the Government. The Contractor shall report such inspections to the KO through the COR in writing within ten (10) calendar days of completion of the inspection. Contractor- owned or controlled structures and/or containers on U.S. installations may have to be inspected to comply with the CFE treaty even if Contractor personnel are unavailable to provide access. Any costs borne by the Contractor or any impact on contract performance as a result of the inspection will be a matter of negotiation between the Contractor and the KO.

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PART 2

DEFINITIONS & ACRONYMS

2 Definitions and Acronyms

2.6 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer – means a person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note:

The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. Department of Defense Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction.