Attachment 1 - PWS.pdf

RFQ 75N992-23-Q-00004

ATTACHMENT 1

Advanced Research Projects Agency for Health (ARPA-H)

Performance Work Statement Flexible Co-Working Space as a Service

August 25, 2023

ARPA-H Performance Work Statement

2.1 INTRODUCTION

The Advanced Research Projects Agency for Health (ARPA-H) serves within the U.S.

Department of Health and Human Services, supporting transformative research to drive biomedical and health breakthroughs – ranging from molecular to societal – to provide transformative health solutions for all. ARPA-H relies on the fail-fast ARPA model to advance high-potential, high-impact biomedical and health research that cannot be readily accomplished through traditional research or commercial activity. ARPA-H is a newly formed Government agency which, at this stage in its existence, lacks a traditional leased office space. This procurement will provide office space to support a workforce that will expand considerably in the coming years, comprised of government employees and contractor support. The agency seeks to obtain flexible and scalable on-demand office space for collaborative interaction for its workforce, as well as office space for agency leadership to conduct in-person meetings and other business. Further, as the number of program managers increases, additional in-person space will be necessary to support programmatic meetings across the country.

2.1.1 BACKGROUND

On March 15, 2023, ARPA-H announced the intention to establish sites in three geographic locations across the United States, forming the foundation of a nationwide health network.

Under the arrangement, ARPA-H will establish three hubs in various geographic locations, each supporting a network of partners that will actively support the dynamic needs of ARPA- H programs. Each hub site will form a center of gravity for key ARPA-H functions, but will retain a light footprint. Hub site No. 1 will be in the National Capital Region (NCR) and focus on stakeholder engagement and operations adjacent to the majority of our nation’s regulatory and legislative partners and many businesses — critical partners needed to support transitioning new health capabilities to reach everyone who needs them.

2.2.2 PERFORMANCE OBJECTIVE

ARPA-H requires a flexible and scalable turnkey office space solution throughout the performance period to facilitate the agency’s mission and growth. ARPA-H seeks a flexible co-working space service provider in the National Capital Region to provide office space solutions to function as the agency’s headquarters and provide access to office and meeting spaces in major cities throughout the country for its leadership and workforce.

2.2 SCOPE OF WORK

This Performance Work Statement describes the requirement for flexible co-working space as a service for ARPA-H in the National Capital Region. The contractor shall provide flexible co-working space as a service for the duration of the performance period capable of meeting the performance requirements outlined in this PWS.

2.3 PERFORMANCE REQUIREMENTS

The Contractor shall provide flexible co-working space as a service meeting the following requirements.

2.3.1 LOCATION

A primary need for the agency is efficient access via public transit to other Federal stakeholders as well as an airport; therefore, the flexible co-working space provided under this contract shall be located in the National Capital Region (Northern Virginia, District of Columbia, and Maryland), subject to the limitations described below.

2.3.1.1 PUBLIC TRANSIT ACCESS

The primary functional entrance of the provided workspace shall be within safely accessible, walkable (1,320 foot) distance from a Washington Metropolitan Transit Authority Metrorail (Metro) station. The flexible co-working space shall be between the boundary stations listed below on the Metro system:

Metro Line

Boundary 1 Boundary 2

Orange East Falls Church Landover Blue King Street Addison Rd Yellow Eisenhower Avenue Mt. Vernon Square Silver East Falls Church Addison Rd Green Branch Avenue West Hyattsville Red Bethesda Fort Totten

Note: The boundary stations are within the area of consideration Note 2: See Appendix A for map of area of consideration

2.3.1.2 PARKING

The primary functional entrance of the provided workspace shall be within safely accessible, walkable (1,320 foot) distance from public parking facilities (e.g., commercial garage). The costs associated with parking are not covered under the scope of this contract.

2.3.1.3 ADDITIONAL WORKSPACES

ARPA-H has a mission to improve health outcomes for all Americans. Accordingly, ARPA-H program managers and support personnel will have routine needs to travel across the country to engage with stakeholders nation-wide. ARPA-H shall have access to additional turnkey workspaces operated by the contractor other than the primary location for purposes of small, geographically distributed meetings & workspace requirements.

2.3.2 WORKSPACE REQUIREMENTS

2.3.2.1 WORKPLACE CAPACITY REQUIREMENTS

ARPA-H requires access and office capacity to support its staff. The contractor’s approach must satisfy routine as well as surge requirements. The contractor shall detail its approach to ARPA-H’s workspace requirements in its Space Plan (see section 2.4 Deliverables). The space plan shall be provided as part of the quote and maintained and updated throughout the period of performance. The contractor may use “credits” (or other company specific methodology)1 for purposes of meeting ARPA-H’ surge and non-routine needs, however these “credits” must be included in the contractor’s fixed price for the requirements described in this PWS.

In addition to the specific office space requirements below the flexible workspace shall include break rooms and/or common areas and kitchen facilities. These should be designed and equipped to enhance employee well-being, collaboration, and convenience.

The breakrooms should offer a comfortable space for relaxation, common areas should encourage interaction and kitchen facilities should provide a practical area for preparing meals and beverages. The design and specification of these amenities should align with industry standards.

Space Blank – PWS continues on following page

1 Credits (or other company specific methodology) are defined as a framework in which booking any space or resource is done in exchange for a certain number of company specific tokens or units, instead of currency.

ARPA-H’s routine and surge requirements are detailed in the tables below. The offeror’s approach shall be flexible and accommodate the full range of ARPA-H’s needs.

Note: A minimum General Office Workspace for 20 people, 3 offices, and 1 conference room must be available to ARPA-H on the first day of the performance period. The full Year 1 space must be available within 30 days of contract award.

Note 2: ARPA-H’s needs are described in terms of space requirements; the above needs do not represent the actual number of ARPA-H employees and contractors who will require access to the workspace. Different individuals may make use of a particular workspace or office on different days.

2 Conference rooms shall be equipped with a TV, microphone, & camera to enable VTC using an agency-provided computer via MS Teams, Zoom, WebEx, etc 3 Large Conference room shall be equipped with a TV, microphone, & camera to enable VTC using an agency-provided computer via MS Teams, Zoom, WebEx, etc 4 Estimated need is four (4) times per month.

Routine Office Space Requirements

Type Description Est. Demand

Year 1 (Base Period)

Est. Demand Year 2

(Option 1)

Est. Demand Years 3 & 4

(Options 2 &3)

Advance Notice

General Office Workspace

Open Work Area Desk Space

Office Space for 118 Individuals

Office Space for 263 Individuals

Office Space for 380 Individuals On Demand

Private Office

Private office space for one individual, accommodates up to three individuals for small meetings

Minimum Requirement: 8 Offices Highly Desirable:

Up to 17 offices

Minimum Requirement: 8 Offices Highly Desirable:

Up to 17 offices

Minimum Requirement: 8 Offices Highly Desirable:

Up to 17 offices

On Demand

Conference Room2

Minimum Capacity: 5 individuals.

Highly Desirable:

Rooms with higher capacity.

Minimum Requirement: 4 Rooms

Highly Desirable:

Up to 8 rooms

Minimum Requirement: 4 Rooms

Highly Desirable:

Up to 8 rooms

Minimum Requirement: 4 Rooms

Highly Desirable:

Up to 8 rooms

On Demand

Large Conference Room (Reservable)3

Minimum Capacity: 18 individuals

Highly Desirable:

Accommodates up to 30 individuals

1 Room4 1 Room 1 Room Reservable 24 hours in advance

Individual Private Space

See section 2.3.2.4.3

Minimum: 10 spaces (at least 1 accessible)

Highly desirable: Up to 15 spaces

Minimum: 10 spaces (at least 1 accessible)

Highly desirable: Up to 15 spaces

Minimum: 10 spaces (at least 1 accessible)

Highly desirable: Up to 15 spaces

On Demand

Surge Capacity: Surge requirements are anticipated for all-hands type events, which occur every 1-2 months, and typically last 4-5 days. If the advance notice requirement is not met by the Government, the contractor shall make good faith efforts to accommodate the Government’s requirements, subject to availability of space. These surges shall be accommodated within the firm fixed price of the contract (including use of “credits” provided under the fixed price). Anticipated surge demands are described below:

Surge Office Space Requirements

Type Description Capacity Required Advance Notice

General Office Workspace Open Work Area Desk Space

Year 1: 205 individuals Year 2: 374 individuals Years 3 & 4: 450 individuals

4 weeks advance notification.

Private Office (Reservable) Private office space; one individual, accommodates up to four individuals for meetings

5 Additional Offices Reservable 4 weeks in advance

Small Conference Room (Reservable)

Minimum of 12 individuals

3 Additional Rooms Reservable 4 weeks in advance

2.3.2.1.1 SPACE PLAN

The contractor shall develop a space plan (see section 2.4 – Deliverables) addressing the workspace requirements and how the flex-space solution will meet ARPA-H’s requirements. At a minimum, the plan should address the following:

- Quantities and characteristics of workspaces provided to ARPA-H under the contract

- Quantities and characteristics of offices provided to ARPA-H under the contract

- Quantities and characteristics of reservable conference rooms provided to ARPA-H

- Contractor’s approach for meeting surge requirements (including details of additional spaces, and use of “credits” to meet requirements if applicable)

- Unique space requirements described in section 2.3.2.4

- Details regarding contract startup, including “Day 1” requirements and 30 day phase in for full Year 1 workspace.

- Applicable timelines for improvements required to implement the proposed space approach.

- Floor plans for spaces designated to meet ARPA-H Requirements for both routine and surge requirements for base and option periods; floor plans shall identify the rentable square footage (RSF) and usable square footage (USF) of the designated workspaces, and clearly identify workspaces, offices, and conference rooms.

- Planned adjustments to the provided space to meet increasing requirements through the contract period of performance (including option periods)

2.3.2.1.2 MONTHLY UTILIZATION REPORT

The contractor shall develop and submit a monthly utilization report detailing ARPA-H’s access and use of the workspace (see section 2.4 – Deliverables). Details shall include, at a minimum:

- Number of memberships/access passes issued

- Number of guest access passes issued

- Number of individuals accessing workspace on a weekly basis

- Peak and Minimum usage data

- Daily Trend Data (e.g., which days see greatest and least usage, and supporting data)

- “Credit” usage data

- Lost Key Card data

ARPA-H shall have access to view real-time utilization information regarding personnel with access, use frequency and other standard access information collected by the contractor.

2.3.2.2 ASSOCIATED AMENITIES & SERVICES

The provided flexible co-working space shall be a “turnkey” space, providing all amenities (see 2.3.2.2.3) required for ARPA-H staff to accomplish their mission. At a minimum, the provided workspaces shall be fully furnished (see 2.3.2.2.1) and have technological resources (see 2.3.2.2.2) to meet mission objectives. The contractor is responsible for provision and maintenance of all services required under this section and shall be responsible for the replenishment of consumable items. If any planned maintenance or other activity will cause interruption of any of the services below for more than one (1) hour, the contractor shall provide a minimum of 24 hours advance notice to the contracting officer (CO).

2.3.2.2.1 OFFICE FURNISHINGS

Workspaces shall provide adequate furnishings to accommodate their intended number of occupants. General office workspaces shall contain desks, office chairs, and storage spaces for personal belongings. Private office workspaces shall include a desk and office chair for the primary occupant, as well as seating for at least 2 other meeting attendees.

Conference rooms shall include conference tables and seating for the designated number of occupants. Common areas shall be furnished according to general industry standards.

2.3.2.2.2 TECHNOLOGICAL RESOURCES

The workspace shall have adequate technological resources to support ARPA-H staff in the execution of their mission. At a minimum, the furnished workspace shall have the following features:

Internet Access: The office space shall have wireless high-speed internet access with sufficient bandwidth to meet the full range of business needs (including video conferences and transmitting media), protected with at a minimum Wi-Fi Protected Access 2 (WPA 2) encryption. The Wi-Fi access shall be password protected, and the password shall be unique to the designated workspace. See section 2.3.3.4.2 INFORMATION SECURITY of this PWS for specific information security requirements. The provided internet access shall have the following additional characteristics:

Usability

• Contractor must provide wireless high-speed internet access with sufficient bandwidth to meet the full range of business needs (including video conferences and transmitting media). The Internet shall have a minimum bandwidth of 400 Mbps.

• Wireless network coverage must provide full coverage of the entire facility.

• Bandwidth must not be impacted by other co-work space customers.

• Network shall not require the use of a Captive portal e.g. Login portal for registered co-work space users.

Management

• Contractor must provide timely updates, upgrades, troubleshooting and general maintenance of the network and supporting network infrastructure.

• Security updates must be installed within 24-48 hours of release dependent on the severity of the vulnerability.

• Updates & upgrades introducing new functionality and features must be fully tested prior to deployment following the contractor’s commercial change management process. Troubleshooting must be accomplished in support of the network uptime requirements in section 2.5.

• Maintenance shall be ongoing as needed to proactively and minimize issues.

Printers and scanners: ARPA-H anticipates providing printers and scanners.

2.3.2.2.3 ADDITIONAL AMENITIES/SERVICES

The workspace shall also provide the following amenities & services:

Front Desk Service: The furnished space shall have a contractor-staffed front desk to assist with on-site needs and facilitate use of the space. The front-desk shall also serve as a greeting space for visitors and facilitate access to the space.

Cleaning: The contractor shall be responsible for cleaning the office space and providing janitorial services. The space shall be kept clean, free of health hazards, in compliance with OSHA standards. See contract clause 52.223-2 for sustainability details.

Mail & Package Handling: The contractor shall provide mail and package handling for business mail directed to ARPA-H staff. Received mail and packages shall be secured until pickup by their intended recipients, and the contractor shall be responsible for signing for “signature required” materials and providing notification to ARPA-H staff that packages have been delivered.

2.3.2.2.4 PROPERTY MANAGEMENT PLAN

The contractor shall detail its approach to the requirements of section 2.3.2.2 and its subsections in the Property Management Plan (see section 2.4 – Deliverables). At a minimum, this plan shall provide:

- Details concerning the equipment and provided amenities.

- The maintenance and upkeep of the items provided under this section.

- The replacement of consumable items, identify points of contact for these services, and identify procedures for notices of service interruption.

2.3.2.4 ADDITIONAL SPACES

The contractor shall furnish the following spaces within the firm fixed price of the contract.

2.3.2.4.1 PRODUCTION STUDIO

The ARPA-H Engagement & Communications Office (ECO) requires space for a production studio for audio and video content. The minimum space requirement is 10’x12’, approximating a square in shape. There shall be a co-located storage space with minimum dimensions of 10’x10’. Both spaces shall be secured and have access restricted to designated members of the ECO team and contractor staff for the duration of the contract. The building shall have freight elevator access convenient to available loading areas for easy transport of equipment to the space.

The studio space shall have the following characteristics:

- No windows, or ability to blackout any windows existing in the space.

- Quiet Space – Soundproofed to keep exterior noise from getting in.

- Power outlets distributed throughout the space.

2.3.2.4.2 INDIVIDUAL PRIVATE SPACES

The workspace shall contain private workspaces for individuals without office reservations to take part in phone calls or other private business. These spaces shall contain seating and desk space to accommodate one individual and their productivity devices (e.g. cell phone, laptop, tablet, etc.). These spaces shall have walls and a door so as to ensure privacy and lack of ambient noise that would disrupt the user’s call. At a minimum, one such space shall be accessible to persons with disabilities. All spaces shall include power outlets and access to provided wireless internet. See section 2.3.2.1 for quantity and availability details.

2.3.3 ADDITIONAL REQUIREMENTS

2.3.3.1 ENVIRONMENTAL & SUSTAINABILITY REQUIREMENTS

2.3.3.1.1 ENVIRONMENTAL CONSIDERATIONS

The provided flexible co-working space shall be free from known hazardous conditions or recognized environmental conditions that would pose a health and safety risk or environmental liability to the Government.

Upon request by the Government, the contractor shall provide all known previous use of the building.

2.3.3.1.2 SUSTAINABILITY REQUIREMENTS

In addition to the requirements of the FAR Part 23 clauses and provisions incorporated in the request for quotation and contract award, the furnished flexible workspace shall have the following minimum attributes with respect to sustainability:

LEED Certification: The workspace shall possess a minimum LEED (Leadership in Energy and Environmental Design) certification of Silver level.

Energy Star Rating: The workspace shall have a minimum Energy Star rating of 75.

Highly Desirable: Workspaces which have certifications/ratings exceeding these requirements are considered advantageous and will be favorably evaluated

2.3.3.2 SAFETY & HEALTH REQUIREMENTS

2.3.3.2.1 ACCESSIBILITY

The building and the flexible co-working space must be in compliance with the American Disability Act (ADA).

2.3.3.2.2 MEANS OF EGRESS

Prior to the effective date of the contract, the flexible co-working space and any parking garage areas shall meet or will be upgraded to meet, either the applicable egress requirements in the National Fire Protection Association, Life Safety Code (NFPA 101), or the International Code Council, International Building Code (IBC), each current as of the Contract Award Date.

The flexible co-working space shall have unrestricted access to a minimum of two remote exits on each floor of the contracted flexible co-working space.

Interlocking or scissor stairs located on the floor(s) where the flexible co-working space is located shall only count as one exit stair.

A fire escape located on the floor(s) where the contracted flexible co-working space is located shall not be counted as an approved exit stair.

Doors shall not be locked in the direction of egress unless equipped with special locking hardware in accordance with requirements of NFPA 101 or the IBC.

2.3.3.2.3 AUTOMATIC FIRE SPRINKLER SYSTEM

Any portion of the flexible co-working space locate below-grade, including parking garage areas, and all areas in a building referred to as “hazardous areas” (defined in National Fire Protection Association (NFPA) 101 that are located within the entire building (including non- Government areas) shall be protected by an automatic fire sprinkler system or an equivalent level of safety.

For buildings in which any portion of the flexible co-working space is on or above the sixth floor, then, at a minimum, the building up to and including the highest floor of Government occupancy shall be protected by an automatic fire sprinkler system or an equivalent level of safety.

For buildings in which any portion of the flexible co-working space is on or above the sixth floor, and the awarded contract of the flexible co-working space will result, either individually or in combination with other Government occupants in the building, in the Government contracting 35,000 or more American National Standards Institute/Building Owners and Managers Association (ANSI/BOMA) Occupant Area SF of Space in the building, then the entire building shall be protected throughout by an automatic fire sprinkler system or an equivalent level of safety.

Automatic fire sprinkler system(s) shall be installed in accordance with the requirements of NFPA 13, Standard for the Installation of Sprinkler Systems that was in effect on the actual date of installation.

Automatic fire sprinkler system(s) shall be maintained in accordance with the requirements of NFPA 25, Standard for the Inspection, Testing, and Maintenance of Water-based Fire Protection Systems (current as of the Contract Award Date).

“Equivalent level of safety” means to an alternative design or system (which may include automatic fire sprinkler systems), based upon fire protection engineering analysis, which achieves a level of safety equal to or greater than that provided by automatic fire sprinkler systems.

2.3.3.2.4 FIRE ALARM SYSTEM

A building-wide fire alarm system shall be installed in the entire building in which any portion of the flexible co-working space is located on the 3rd floor or higher.

The fire alarm system shall be installed in accordance with the requirements of NFPA 72, National Fire Alarm and Signaling Code, that was in effect on the actual date of installation.

The fire alarm system shall be maintained in accordance with the requirements of NFPA 72, National Fire Alarm and Signaling Code (current as of the Contract Award Date).

The fire alarm system shall transmit all fire alarm signals to the local fire department via any of the following means: directly to the local fire department, to the (911) public communicator center, to a central station, to a remote supervising station, or to a proprietary supervising station.

2.3.3.3 SUSTAINABILITY AND SAFETY & HEALTH PLAN

The contractor shall develop a Sustainability and Safety & Health Plan (See section 2.4 – Deliverables) addressing their approach to the requirements in sections 2.3.3.1 and 2.3.3.2 of the PWS. The proposal shall address compliance with applicable laws and regulations, as well as contract-specific requirements in the PWS, and requirements implemented by clauses identified in the RFQ/Contract (see solicitation provision 352.223-71 – Instructions to Offerors – Sustainable Acquisition for additional required content regarding sustainability matters).

2.3.3.4 SECURITY REQUIREMENTS

2.3.3.4.1 PHYSICAL SECURITY

Access to the flexible co-work space shall be controlled such that only ARPA-H personnel & guests, contractor employees, and other authorized co-work members can access the work area. This access shall be managed by keycard, or other similar means.

2.3.3.4.2 INFORMATION SECURITY

The network shall have the following security features:

- Network must be separate from other customers e.g. Virtual Local Area Network (VLAN)

- Wireless network must support at a minimum WPA2 (Wi-Fi Protected Access) encryption.

- Network provider must not conduct any packet-level inspection or capture of ARPA-H network traffic.

- Physical network hardware located at the vendor location must be located in a secured facility. Networking equipment such as routers, switches, servers, etc., should be kept in a secure room or data center with controlled access. Only authorized personnel should be allowed entry.

Additionally, see the requirements of contract clause 52.204-21 Basic Safeguarding of Covered Contractor Information Systems (Nov 2021).

2.3.3.4.3 SECURITY PLAN

The contractor shall develop and maintain a security plan detailing its approach to the security requirements of this section. This plan shall include:

- Access control details for the Physical Space

- Guest access procedures

- Building and workspace security features

- Approach to meeting information security requirements. The Contractor shall provide comprehensive documentation pertaining to both physical security measures and the technical configuration and management of the network. This includes but is not limited to physical access controls, including entry points, and visitor management procedures. Documentation on personal deployment and their responsibilities in maintain a secure environment.

2.4 DELIVERABLES

The below table lists all deliverables due by the Contractor to the Government after contract award (except the Space Plan and Sustainability Plan, which are due at the time of quote submission). The section reference provided in Table 2.4.1 represents the section of the RFQ, or resultant Contract that outlines the requirement specifically. The “Deliverable/Event” column represents the title / type of the item or product due. The ”Delivery Timing” are when it is the responsibility of the Contractor to deliver individual deliverables to the CO, COR, or other designated representative as specified in the referenced requirement section. The contractor is responsible for updating plans as required for the duration of the contract to reflect the current approach to performance requirements, or upon CO request. Plan updates shall be submitted to the CO for review prior to implementation.

All deliverables are the property of the U.S. Government. All documents, analyses, files (digital or other), reports, notes and photos generated as part of the performance of this contract are to be used only by Contractor personnel assigned to this Contract Table 2.4.1 - Deliverables

Section Deliverable/Event Objective/ Description Delivery Timing

2.3.2.1.1 Space Plan

Details contractor’s approach to ARPA-H’s space needs, including spaces available (dedicated and non-dedicated) to ARPA-H to meet daily and surge needs

Initial plan with proposal submission. Final Plan within 10 days of contract award. Updates as required during contract performance.

2.3.2.2.2 Monthly

Utilization Report

Details ARPA-H’s usage and access of the co-workspace

No later than 5 days after the conclusion of the subject month.

2.3.2.2.4 Property

Management Plan

Details approach to amenities and services, including furnishing, Technological Resources, & additional amenities (e.g., cleaning, front desk service)

Within 30 days of contract award. Updates as required during contract performance.

2.5.4` Quality Control Plan

Processes and individuals responsible for ensuring compliance with contract requirements

Within 30 days of contract award. Updates as required during contract performance.

2.13.6 Contingency Plan

Approach for addressing contract contingencies, including excusable delays, weather/natural disasters, contractor business disruptions (e.g., strikes, financial issues, tenancy disputes, maintenance problems)

Within 30 days of contract award. Updates as required during contract performance.

2.3.3.3.3 Security Plan

Approach & details for addressing Physical & IT Security Requirements

Within 30 days of contract award. Updates as required during contract performance.

2.3.3.3 Sustainability and Safety & Health Plan

Approach to environmental and sustainability requirements as well as safety and health requirements of the contract.

Initial plan with proposal submission. Final Plan within 30 days of contract award. Updates as required during contract performance.

2.5 QUALITY CONTROL

2.5.1 CONTRACTOR’S QUALITY CONTROL PROGRAM

The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with the PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services.

The Contractor’s quality control program is the means by which the Contractor can quantifiably ensure compliance with the requirement of the resultant Contract. Refer to section 2.4 for a complete list of deliverables that correspond to all paragraphs below. For further information regarding inspection and acceptance of services, see contract clause 52.212-4 – Contract Terms and Conditions.

2.5.2 CONTRACT PERFORMANCE REVIEW

The CO and/or Contracting Officer’s Representative (COR) (if appointed), will meet monthly with the Contractor to review the Contractor’s performance. At these meetings, the Government will inform the Contractor of how the Government views the Contractor’s performance, and the Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

2.5.3 PERFORMANCE OBJECTIVES

The service requirements are summarized into performance standards (See Table 2.5.4) that relate directly to mission-essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each task or deliverable. These thresholds are critical to mission success.

Table 2.5.4 Performance Objective Standard Performance Threshold

Location (2.3.1)

Co-work space meets location requirements of the PWS. ARPA-H staff able to access facility as required by the PWS. ARPA-H staff able to access other facilities managed by the co-work service provider as required.

Total compliance with location requirements for primary co-work space.

90% availability for Additional Workspaces.

Workplace Capacity (PWS 2.3.2.1)

Workspace offers sufficient capacity at all times for ARPA-H requirements as defined in the PWS; sufficient desk spaces and furnishings available.

100% support of ARPA- H requirements.

Performance Objective Standard Performance Threshold

Office Availability

(PWS 2.3.2.1)

Offices available at all times in the minimum required quantities listed in PWS. Offices furnished as required.

100% support of ARPA- H requirements.

Conference Room Availability

(PWS 2.3.2.1)

Conference rooms available at all times in the minimum required quantities listed in PWS. Offices furnished as required.

100% support of ARPA- H requirements.

Additional Spaces

(PWS 2.3.2.4)

Additional spaces furnished and available as required by the PWS.

100% support of ARPA- H requirements.

Office Furnishings

(PWS 2.3.2.2.1)

Office furnishings available in sufficient quantities to allow use of spaces by full complement of ARPA-H personnel.

Furnishings maintained in serviceable and clean condition. Broken and/or unclean furniture or equipment repaired/cleaned/replaced within 5 business days of identification by customer.

100% support for quantity metrics; 95% for condition & repair requirements.

Technological Resources

(PWS 2.3.2.2.2)

Required internet service provided with sufficient bandwidth to meet PWS requirements; network must be highly available with an uptime of 99%. Service disruptions resolved within 2 hours during business hours. Security updates must be applied within 24-48 hours of release depending on severity of vulnerability.

100% Support of ARPA- H Requirements

Additional Amenities

(PWS 2.3.2.2.3)

Amenities available during business hours as required by the performance work statement. For cleaning, office spaces and common areas shall be kept free of dust, stains, spills. Litter bins shall be emptied routinely so as to prevent overflow or smells.

95% Support of ARPA-H Requirements

2.5.4 QUALITY CONTROL PLAN

The contractor shall develop a Quality Control Plan (see section 2.4 – Deliverables) to ensure that the performance standards identified in this section are met, and that only services conforming to the requirements of the contract are tendered for acceptance. The Quality Control Plan shall identify internal processes to ensure compliance, individuals responsible for monitoring contract performance, and processes for remedying performance shortfalls.

2.6 CONTRACTOR PERSONNEL

2.6.1 CONTRACT MANAGER (CM)

The Contractor shall designate a CM in its proposal. The CM has full authority to act on behalf of the Contractor on Contractual matters relating to the Contract. The individual’s point of contact information (name, telephone and email) must be submitted, as well as point of contact information for an alternate or alternates that will act in the CM’s absence. The CM must be available via telephone or electronic mail during normal business hours, unless otherwise stated.

2.6.2 OTHER PERSONNEL

The contractor shall maintain adequate personnel to meet the performance requirements of this contract.

2.7 CONFIDENTIALITY AND DATA PRIVACY

This task may require that the services contractor and its personnel have access to Privacy Information. The services contractor and its personnel are responsible for maintaining confidentiality of all subjects and materials and contract personnel may be required to sign and adhere to a Non-disclosure Agreement (NDA).

2.8 CONTRACTING OFFICER’S REPRESENTATIVE (COR)

DESIGNATION

After contract award, the CO will retain all Contracting Officer Representative (COR) duties.

The CO reserves the right to appoint COR and issue a COR Designation Letter stating the authority of the COR at any point during contract perfomance. In the event a COR is appointed the contractor will receive a copy of the written designation.

The CO will participate in project meetings, as necessary, and receive all Contract deliverables.

The CO will provide technical assistance and clarification required for the performance of this task. The CO will not provide any supervision or instructional assistance to Contractor personnel.

2.9 TECHNICAL DIRECTION

2.9.1 Performance of the work under this Contract shall be subject to the technical direction of the CO. The term “technical direction” is defined to include, without limitation:

2.9.1.1 Directions to the Contractor which fill in details or otherwise serve to accomplish the PWS.

2.9.1.2 Provision of written information to the Contractor which assists in the interpretation of drawings, specifications or technical portions of the work description.

2.9.1.3 Review and, where required by the Contract, approval of technical reports, drawings, specifications and technical information to be delivered by the Contractor to the Government under the Contract.

2.10 GENERAL

2.10.1 PERIOD OF PERFORMANCE

The period of performance shall be for one (1) base year from November 1, 2023, through October 31, 2024, and with three (3) one-year option periods November 1, 2024, through October 31, 2027.

2.10.2 TYPE OF CONTRACT

The Government will award a Firm Fixed Price (FFP) type Contract with a Time & Materials line item for Other Direct Costs. It is the responsibility of the contractor to ensure support of the stated requirements of this PWS is included in the fixed price portion of the contract. The Time & Materials items shall be used only for items defined in the schedule.

2.10.3 HOURS OF OPERATION

The Government shall have access to the facility 24 hours a day, 7 days a week, & 365 days a year.

The contractor shall staff the facility to accomplish all other PWS responsibilities (e.g., front desk service, package handling, etc.) during typical working hours, defined as 9 hours a day;

these 9 hours shall occur during the window between the hours of 7am to 7pm. Typical duty days shall be Monday through Friday, excluding Government-observed holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings.

The Contractor must maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS at all times when the Government facility is not closed. This schedule will facilitate coordination with Government personnel. With appropriate advanced approval from the CO, the contractor shall provide nominal (e.g., 1-2 hours per occurrence) support beyond these hours, as needed, within the fixed price. The following is a list of Federal holidays where the Government will be closed:

New Year’s Day Labor Day Martin Luther King, Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Christmas Day Independence Day

2.10.4 PLACE OF PERFORMANCE

The work performed under this contract will take place at the contractor’s facilities.

2.10.5 CONTINGENCY PLAN

The contractor shall develop and maintain a contingency plan (see section 2.4 – Deliverables) addressing the approach for addressing contract contingencies, including excusable delays, weather/natural disasters, contractor business disruptions (e.g., strikes, financial issues, tenancy disputes, maintenance problems), and other potential service interruptions, and outline plans for resuming service. At the commencement of any actual service disruption, the contractor shall additionally submit a detailed plan within 24 hours to the CO addressing the specifics and implementation of the overall contingency plan for the individual situation.

2.11 NON-PERSONAL SERVICES

The Government will neither supervise the Contractor or its personnel nor control the method by which the Contractor or its personnel perform the required tasks. Under no circumstances will the Government prepare work schedules for Contractor personnel. It shall be the responsibility of the Contractor to manage its personnel and to guard against actions that are of a personal services nature or give the perception of personal services. If the Contractor believes that any actions constitute or are perceived to constitute personal services, it shall be the Contractor’s responsibility to notify the CO in writing immediately.

2.12 BUSINESS RELATIONS

The Contractor will successfully integrate and coordinate all activity needed to execute the requirements of the PWS. The Contractor shall manage the timeliness, completeness and quality of problem identification. The Contractor shall provide corrective action plans, proposal submittals, timely identification of issues and effective management of sub-Contractors. The Contractor will seek to ensure customer satisfaction, professional and ethical behavior of all Contractor personnel.

2.13 CONTRACTOR INTERFACES

The Contractor may be required as part of the performance of this effort to work with other contractors working for the Government. Such other contractors shall not direct this Contractor in any manner. In addition, this Contractor shall not direct the work of other contractors in any manner.

2.14 FEDERAL, STATE, AND LOCAL LAWS AND

REGULATIONS

The Contractor shall comply with all applicable federal, state, and local laws and regulations in the performance of this contract.

APPENDIX A

Area of consideration described in 2.3.1.1 is bounded by the red polygon in the below Metro system map.