Attachment 1 - PWS - Community Needs Assessment.pdf

PERFORMANCE WORK STATEMENT (PWS)

FY25 Community Needs Assessment

USAG Fort Knox

PART 1

GENERAL INFORMATION

1. General: This is a non-personal services contract to administer a community needs and quality of life survey at Fort Knox. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to administer a community needs assessment survey, which will be aimed at providing highly-detailed data on both the public’s current view of the installation’s programs and services as well as their wants and needs, as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: Community needs assessments are performed to assist in the evaluation and justification of projects, adjust scope of services, prioritize investments, and allocate resources toward community well-being, quality of life, emergency services and safety. Currently, the government has no ability to conduct this type of in-depth analysis internally.

1.3 Scope: The contractor shall provide professional market research services to design, administer and provide reports on a needs assessment survey at Fort Knox, KY. Requirements and criteria are defined below.

1.4 Objectives: The objective of the survey is to better understand interests, priorities, needs, and support for the Fort Knox Community. Survey results will be used as key components of Fort Knox’s approach to align with the needs of its customers.

1.4.1 Interests: General categories of activities desired by the Fort Knox community.

1.4.2 Priorities: Items of interest that are shown through resulting data to be the most prevalent.

1.4.3 Needs: Installation services that are required to promote quality of life, not related to recreation

1.4.4. Support: How the installation’s current support services are viewed and whether or not respondents are aware of their existence.

1.4.5 Timeline: The survey will be open for comment for six (6) months. Following the conclusions of the survey comment period, the results will be provided to the government within 15 business days.

Detailed timeline provided below in Technical Exhibit B, Deliverables Schedule.

1.5 General Information

1.5.1 Quality Control Plan (QCP): The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor assures that work complies with the requirement of the contract.

1.5.2 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rates.

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S.

holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

New Year’s Day January 1st M. L. King Memorial Day 3rd Monday in Jan Presidents Day 3rd Monday in February Memorial Day last Monday in May Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.4 Hours of Operation: The contractor shall conduct survey solicitation activities between the hours of 0800 and 1600 hours Monday through Friday except when required to reach target populations for best possible survey results. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.5.5 Place of Performance: The work to be performed under this contract will be performed at the contractor’s place of business and online. The survey will be distributed via electronic mediums as well as hardcopy QR code post cards. On-post workplace is not required.

1.5.6 Type of Contract: The government shall award a Firm Fixed Price (FFP) contract.

1.5.7 Security Requirements: The following information is provided on security related matters.

1.5.7.1 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a contractor’s failure to comply with Installation Access Control System (IACS) processing requirements.

Should the Force Protection Condition (FPCON) of the installation change, the Government may require changes in contractor security matters or processes. Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), applicable installation, facility and area commander installation/facility access and local security policies and procedures.

1.5.7.2 Individual Termination or Expiration of Employment: The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and destroy them.

1.5.7.3 Contract Termination or Cancellation: Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and destroy them within 5 business day.

1.5.7.4 Physical Security: The Contractor shall safeguard all Government information provided for Contractor use. This includes information systems containing PII and email distros.

1.5.7.5 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.5.8 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation, Subpart 42.5. The Contracting Officer, Contracting Officers Representative, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the Contracting Officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.5.8.1 The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. The Contract Manager or designated representative shall attend meetings as requested by the Government.

Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

1.5.9 Contracting Officer Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting

Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.5.10 Key Personnel: The contractor shall provide a project manager who shall be responsible for the performance of the work. The project manager shall be designated in writing within five (5) calendar days after contract award. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contractor shall not hire off-duty military or civilian employees whose employment would conflict with 5 CFR 2635. The contract manager or alternate shall be available between 0800 to 1600 Monday through Friday as well as when work is required to reach target populations for best possible survey results. This may include Federal holidays except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.6.11 Identification of Contractor Employees: In accordance with FAR 37.114(c), all contract personnel attending meetings, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.12 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.13 Non-Disclosure Requirements: Performance under this contract may require the Contractor to access data and information proprietary to a Government agency, another Government Contractor, or of such nature that its dissemination or use other than as specified in this work statement would be adverse to the interests of the Government or others. The Contractor and Contractor personnel, shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. The Contractor shall not use, disclose, or reproduce proprietary data, which bears a restrictive legend, other than as specified in this PWS. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 United States Code (U.S.C.) Section 552a.

1.6.14 Protection of Government and Contract Information: Per Public Use Notice of Limitations stated by Defense imagery Management operations Center and contained at www.dimoc.mil/resources/limitations/ , the Contractor shall not cite any information (e.g., contract information, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools to include its company website.

1.6.15 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may elect to implement measures he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements, which may be affected by the OCI.

1.6.16 Required Training: The following provides information on training requirements.

1.6.16.1 AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee, to the COR or to the Contracting Officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil/.

1.6.16.2 iWATCH Training: The contractor and all associated sub-contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO).

This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 60 calendar days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR NLT 30 calendar days after contract award.

1.6.16.3 Personally Identifiable Information (PII): Contractor employees, including subcontractors, performing services under this contract with access to PII and Government information shall complete “Identifying and Safeguarding PII” within 15 calendar days of contract award date. The Contractor shall provide the COR a copy of the training certificates for its employees no later than five 5 days after completion. Training is available at http://iatraining.disa.mil/eta/piiv2/launchPage.html. Privacy Act training will be required for all personnel handling personally identifiable information (PII). The training will be provided by the Government and be conducted via Microsoft Teams. The contractor shall work with the COR to schedule a single date (15 business days after contract award) and time to train all required individuals.

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms:

2.1. Definitions:

Contracting Officer – means a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. DoD Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.” In addition, Army Regulation 70-13, Chapter 2, paragraph 2-2g, states, in part, the following when providing other surveillance support personnel to assist the COR when needed, “…These other surveillance support personnel may serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR requirements and have been appointed by the Contracting Officer as alternate CORs.”

Contractor – means a supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Defective Service – means a service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable – means anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Lines Of Effort - multiple plans, initiatives, and tasks with goal-oriented objectives in order to focus efforts toward establishing end state conditions.

Physical Security – means that part of security concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance – (or Government contract quality assurance) means the various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document, and is applied to Performance-Based Service Contracting (PBSC).

The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the Performance Work Statement (PWS). It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control – means all necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor – means one that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer LoE Lines of Effort PII Personal Identifiable Information OCI Organizational Conflict of Interest POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Services: The Government will provide population data analysis and access to various email distro lists to assist with selection of target audience and survey questions input. The government will also provide an example of a previously executed survey instrument including desired changes.

3.2 Facilities: The Government will not provide workspace.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all material, supplies, and personnel to meet the requirements under this PWS.

4.2 Materials: The Contractor shall provide printed materials and supplies to meet the requirements under this PWS.

4.3 Equipment: The Contractor shall provide Computers, Internet, and Printers, or any other items that are not listed under Section 3 of this PWS.

4.4 Personnel: The Contractor shall provide any personnel required locally for the purposes of conducting face-to-face interviews or otherwise advertising the availability of the survey. Any travel expenses for said personnel would be paid by the contractor.

PART 5

SPECIFIC TASKS

5.1 Basic Services: The contractor shall develop a detailed sampling plan that explains exactly how it will go about surveying respondents and gathering data, design one (1) basic version of the survey, administer the survey to all members of the Fort Knox community and submit a final report and electronic data files with an executive summary and an analysis and interpretation of the survey data.

At the request of the government, the contractor may be requested to send a representative to up to two in-person events to promote the survey, with all associated travel expenses being paid by the contractor.

5.2 Tasks: Tasks consist of the following:

5.2.1 The contractor shall schedule a meeting within two (2) weeks of being awarded the contract with Fort Knox Garrison leadership and directors as to discuss and seek approval on the sampling plan. This meeting may be conducted in person or utilizing Microsoft Teams.

5.2.1.1 The contractor shall during this meeting:

5.2.1.1.1 Brief and seek approval on the sampling plan (methodology that will be used to select the survey sample from the population).

5.2.1.1.2 Discuss/recommend how the results of the community needs assessment survey should be integrated into Fort Knox’s strategic planning process and how the results will be integrated into Fort Knox’s decision-making process for the distribution of resources.

5.3 The Contractor shall develop a web-based survey instrument including a diverse array of questions pertaining to the topics outlined in section 5.3.1.1. of the PWS. The survey should be designed for ease of access and use. Personal Identifiable Information (PII) shall not be collected during a respondent’s survey session. The survey shall be designed to ensure that the results are statistically representative of three subgroups at Fort Knox: (1) Active Duty Military and Families (2) Retired Military and (3) DoD Civilians. The survey shall be designed to ensure that the results for each of the three subgroups are statistically valid and that the overall results have a precision of at least +/-3.1% at the 95% level of confidence.

5.3.1 The Contractor shall design the Survey Instrument following the initial planning meeting. The Contractor shall submit a first draft of the survey instrument to Fort Knox Garrison for review within two (2) weeks of the initial planning meeting.

5.3.1.1 Formed assessment questions must include the following criteria:

5.3.1.2 Child and Youth Services:

5.3.1.2.1 Availability

5.3.1.2.2 Facilities

5.3.1.2.3 Quality

5.3.1.2.4 Curriculum

5.3.1.2.5 Communication with Parents

5.3.1.3 Health Services:

5.3.1.3.1 Service Availability

5.3.1.3.2 Facilities

5.3.1.3.3 Nutritional Services

5.3.1.3.4 Mental Health Services

5.3.1.3.5 Other Wellness Services

5.3.1.4 Quality of Life:

5.3.1.4.1 Resiliency Services

5.3.1.4.2 Community Support Services

5.3.1.4.3 Community Recreation Services

5.3.1.4.4 Distributed or centralized location of services

5.3.1.4.5 Single Soldier recreational opportunity

5.3.1.4.6 Social Services

5.3.1.5 Spouse Employment:

5.3.1.5.1 Job Availability

5.3.1.5.2 Private Business Opportunity

5.3.1.5.3 Resume Workshops

5.3.1.5.4 Home based businesses

5.3.1.6 Permanent Change of Station Support:

5.3.1.6.1 Appointment and In-person Availability

5.3.1.6.2 Moving Company Reliability and Transportation Support

5.3.1.6.3 Claims Process

5.3.1.7 Installation Safety:

5.3.1.7.1 Work Space Quality

5.3.1.7.2 Population Safety Needs

5.3.1.7.3 Level of Safety on the Installation

5.3.1.8 Security:

5.3.1.8.1 Gate Access

5.3.1.8.2 Security Climate on the Installation

5.3.1.8.3 Gate Vetting Requirements

5.3.1.8.4 Level of Protection on the Installation

5.3.2 Survey Design

5.3.2.1 The contractor shall design one (1) basic version of the survey. An example will be provided by the government.

5.3.2.2 The contractor shall administer the survey to active duty and families, retired military and DOD civilians. The survey shall be at maximum of 20-minutes in length and only one (1) survey per household will be administered. The survey shall be designed to be administered by email, internet, or tablet. The

5.3.2.3 The contractor shall design, print, and mail, at its own expense, up to 10,000 post cards containing a brief description of the survey as well as a QR code to the survey when scanned. The post card design should be approved by the COR prior to printing and distrobution.

5.3.3 Analysis and Final Report:

5.3.3.1 Contractor shall submit a final report and electronic data files to Fort Knox Garrison within 15 business days of survey completion, which will be 6 months from the date the survey is released to the public. The content and format of the final report shall include, but not be limited to, the following items:

5.3.3.1.1 Executive summary of survey methodology and findings along with a consolidated report for the overall results of the survey and each of the three major subgroups of personnel.

5.3.3.1.2 Analysis and interpretation of the survey data population segment, and major category.

Reports should identify the significant unmet program needs at Fort Knox, the relative priority of those needs, and which initiatives should be prioritized for funding. Resulting data should be split into the following categories:

5.3.3.1.2.1 Benchmarking Analysis

5.3.3.1.2.2 Unmet Need Rating

5.3.3.1.2.3 Funding Priority

5.3.3.1.2.4 Facility and Activity Assessment Tables

5.3.3.1.2.5 Cross tabulations for key demographic variables

5.3.3.1.3 Charts and graphs depicting the overall results.

5.3.3.1.4 A copy of the survey instrument.

5.3.3.1.5 An electronic copy of all report files will be submitted in a PDF format.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

6.1.1 Army Directive 2014-05

6.1.2 AR 190-13

6.1.3 Federal Acquisition Regulation

6.1.4 5 CFR 2635

6.1.5 Privacy Act of 1974

6.1.6 Public Law 93-579

6.1.7 5 United States Code (U.S.C.)

6.1.8 DFARS

6.1.9 DoD Instruction (DoDI) 5000.72

6.1.10 Army Regulation 70-13

6.1.11 Army Regulation 25–98

6.2 The Contractor shall abide by all applicable regulations, publications, manuals, and local policies and procedures. These include all applicable state and federal laws regarding the collection of personably identifiable information as well as Army Regulation 25–98, Information Management Control Requirements Program.

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment and Technical Exhibit List

7.1 Technical Exhibit A – Performance Requirements Summary

7.2. Technical Exhibit B – Deliverables Schedule

TECHNICAL EXHIBIT A

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

PERFORMANCE

OBJECTIVE

PERFORMANCE

STANDARD

PERFORMANCE THRESHOLD

(Ref. Paragraph 5.1) Develop the Survey Sampling Plan

Develop a survey sampling plan that satisfies all outlined criteria (Ref.

Paragraph 5.3)

The sampling plan will outline the most efficient way, with supporting data, to administer the survey utilizing all available means of delivery.

(Ref. Paragraph 5.2) Schedule and conduct a meeting within two (2) weeks of being awarded the contract

Schedule and conduct the meeting within the prescribed timeframe.

The contractor will brief and seek approval for the sampling plan and Discuss/recommend how the results of the resulting survey should be integrated into Fort Knox’s strategic planning and decision making processes.

(Ref. Paragraph 5.3) Develop a Survey Instrument

Develop of survey instruments that meets all outlined criteria in section 5.

The survey shall be designed to ensure that the results are statistically representative of three subgroups at Fort Knox: (1) Active Duty Military and Families (2) Retired Military and (3) DoD Civilians. The survey shall be designed to ensure that the results for each of the three subgroups are statistically valid and that the overall results have a precision of at least +/- 3.1% at the 95% level of confidence.

(Ref. Paragraph 5.3.1) Submit survey to Garrison staff for review

Survey sent for review within two (2) weeks of initial planning meeting

At a minimum, survey shall be designed to gather information on topics listed in Part 5.

(Ref. Paragraph 5.3.2.2) Administer survey

Survey will be administered to active duty and families, retired military and DOD civilians via multiple methods outlined Part 5.

The survey shall be at maximum of 20-minutes in length and only one (1) survey per household will be administered. The survey shall be designed to be administered via QR code post card, email, internet, tablet.

(Ref. Paragraph 5.3.3) Provide analysis and final report

Contractor shall submit a final report and electronic data files to Fort Knox Garrison.

Contractor shall submit a final report and electronic data files to Fort Knox Garrison within 15 business days of survey completion. The content and format of the final report shall include the following items:

* Executive summary of survey methodology and findings along with a consolidated report for the overall results of the survey and each of the three major subgroups of personnel.

* Analysis and interpretation of the survey data population segment, and major category.

* Charts and graphs depicting the overall results of each survey

* A copy of the survey instrument

* An electronic copy of all report files will be submitted in a PDF format.

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Develop Sampling

Plan

Once, within 2 weeks of contract award

1 Digital COR

Designate Project

Manager

Once, within 5 calendar days of contract award.

(Ref. Paragraph

1.5.10)

1 Digital COR

Complete AT Level I Training

Once, within 30 calendar days of contract award

(Ref. Paragraph 1.6.16.1)

1 Digital COR

Complete iWATCH Training

Once, within 60 calendar days of contract award

(Ref. Paragraph 1.6.16.2)

1 Digital COR

Complete Personally Identifiable Information

(PII)

Training and Privacy Act

Training

Once per employee within 15 calendar days of contract award (Ref. Paragraph

1.6.16.3)

1 per contract/subcontract Employee handling

PII

Digital – PDF COR

Develop draft of the

Survey instrument and present for review

Once, within two (2) weeks of initial planning meeting (Ref. Paragraph

5.3.1)

1 Digital COR/ Deputy Garrison

Commander

Submit a Final

Report and Electronic Data Files

Once, within 15 business days of survey completion (Ref. Paragraph

5.3.3.1)

1 digital and 20 hardcopy

Digital and Hardcopy

COR/Deputy Garrison

Commander