Attachment 1 - PWS - CAT System Maintenance PMI and Training Support.pdf

CUI

Performance Work Statement

(PWS)

72nd Air Base Wing / Plans and Programs (72 ABW/XP)

System Maintenance, Preventative Maintenance, and Training Support

Audio/Visual and Video Teleconference (VTC) System

Originally Installed / Configured under Contract FA810122F0012

Tinker Air Force Base, Oklahoma

Primary POC: Laura Williams, COR (405-739-7278)

Alternate POC: Bryan Tilos, COR (405-739-7279)

Date: May 4, 2026

Status: Final Draft for Active Solicitation Package

Part 1: General Information

1. Program Overview

This is a non-personal services contract to provide system maintenance, preventative maintenance, troubleshooting, break/fix support, and associated training for the Tinker

AFB CAT Audio/Visual (AV) equipment and all its components that were originally installed and configured under Contract FA810122F0012 at Tinker Air Force Base, Oklahoma.

The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government. The

Contractor shall provide all labor, tools, parts, components, equipment, supervision, travel, and time/materials necessary to perform the services required by this Performance

Work Statement (PWS).

1.1. Minimum Specifications

The requirements contained herein are the minimum required specifications and features to be accepted under the resulting contract. Offerors must demonstrate specific, verifiable familiarity with the exact equipment list, as-installed configuration, cabling, control programming, and operational environment of the system installed under

FA810122F0012 (now detailed in Attachment 1).

1.1.1. Warranty and Coverage Terms

Equipment currently not under manufacturer warranty (the initial system warranty expired on August 30, 2024) will be repaired or replaced at no additional cost under the inclusive maintenance terms (the "PX Plus" service plan) described herein for the duration of the maintenance period, subject to the limitations and inclusions stated in this

PWS and its attachments.

1.2. Existing Equipment Listing and As-Installed Configuration

See Attachment 1 of this PWS. Due to the expiration of legacy contract

FA810122F0012, the physical equipment listing, exact models, and quantities have been documented and appended directly to this active solicitation package to ensure realistic and highly accurate vendor proposals.

The Contractor is expected to possess or be able to rapidly obtain and utilize the original as-built documentation, control system programming, network addressing, and configuration files associated with this specific installation.

2. Background

The CAT A/V system installed under Contract FA810122F0012 is an integral part of command, control, and collaborative operations for the 72 ABW Crisis Action Team

(CAT) located in Building 1, Tinker Air Force Base, Oklahoma. The system supports presentations, secure and unclassified teleconferences, video surveillance, and audio/video routing. Continuity of this capability is mission-critical.

3. Objectives / Requirement

The Contractor shall provide an initial Onsite Preventative Maintenance and Training

Call followed by inclusive annual maintenance with one annual additional preventative maintenance (PM) visit for the CAT A/V surveillance equipment critical to support the designated TAFB CAT collaboration spaces in Building 1, Room 115. Services must preserve the original design intent, custom control logic, and TEMPEST separation characteristics of the physical installation.

4. Scope of Work

Services include:

1. Onsite Preventative Maintenance and Training Call: Inspection, firmware updates, minor repairs using technician-stocked parts and cable, system calibration, and a detailed quotation of items recommended for upgrade.

2. Maintenance Plan: Subsequent annual maintenance covering all parts and labor for all products in the systems (detailed in Attachment 1), regardless of whether originally provided by the installing contractor or by the Government. This includes onsite maintenance, user training, help-desk support, and onsite troubleshooting.

3. Emergency and Non-Emergency On-Call Support: On-call troubleshooting and rapid physical response.

4.1. Included Equipment (Maintenance Coverage)

All products provided and installed by the original contractor under FA810122F0012, plus all Government-Furnished Equipment (GFE) Aurora transceivers and receivers integrated into the system, are covered. Physical connections, signal paths, and cabling to

GFE displays and secure telephone lines are covered under this agreement.

4.2. Excluded Equipment

The physical Government-furnished displays themselves (the installed CAT A/V system was not designed to control power on/off of those displays) and the secure telephone units themselves (audio physical connections to the CAT A/V system only are covered) are excluded from repair/replacement coverage.

4.3. Equipment Loss or Damage

Any equipment damage caused by the Contractor during system maintenance or the initial service call shall be repaired or replaced at no cost to the Government.

5. Hours of Operations

5.1. Routine Business Hours

The Contractor is responsible for conducting routine business between the hours of 0800–

1600, Monday through Friday, except Federal holidays or when Government facilities are closed due to local or national emergencies, administrative needs, or similar

Government-directed facility closings.

5.2. Non-Emergency On-Call and Annual PM

Normal duty hours are from 0800–1600 with response as defined in Part 2, excluding weekends, Federal Holidays, and other Government-directed closures.

5.3. Emergency On-Call

Expected availability of Emergency on-call service is 24 hours a day, 7 days a week, with a 4-hour response objective for physical presence on-site when required.

5.4. Recognized Holidays

• New Year’s Day

• Martin Luther King Jr.’s Birthday

• President’s Day

• Memorial Day

• Juneteenth

• Independence Day

• Labor Day

• Columbus Day

• Veterans Day

• Thanksgiving Day

• Christmas Day

6. Security Requirements and Base Access

6.1. Pass and ID Credentials

Access to Tinker Air Force Base requires compliance with current 72nd Security Forces

Squadron (SFS) and installation access procedures. Contractors must obtain appropriate credentials (DBIDS visitor pass, contractor badge, or equivalent) through the Pass and ID

Office / Visitor Control Center. A criminal background check is mandatory. The process requires sponsorship by the requiring activity and can take up to ten (10) business days.

The Contractor shall ensure all personnel who will perform on-base work possess current, valid credentials before arrival.

6.2. Vehicle Registration & Entry

Typical documentation required for base access includes: current vehicle registration, current proof of insurance, valid REAL ID-compliant driver’s license, and a service request/order specifying Tinker AFB, Building 1, Room 115. Vehicles are subject to search at all gates.

6.3. Secured Area Procedures (Building 1, Room 115)

4. Uncleared Visitor Logs: All Contractor employees entering Building 1, Room 115

TAFB CAT shall sign into the Uncleared Visitor Log upon entry and must be escorted by authorized personnel at all times.

5. Electronic Devices: Personal electronic devices with Wi-Fi, Bluetooth, recording, and/or memory capability (cell phones, smartwatches, tracking tags, personal laptops) are strictly prohibited from entering secure spaces. These items must be stored outside the vault.

6. Medical Devices: Contractors with Bluetooth or Wi-Fi-enabled medical devices must obtain prior SSO approval before entry.

6.4. TEMPEST Compliance (formally EMSEC)

Personnel performing work on the classified or controlled portions of the CAT A/V system must possess and demonstrate knowledge of TEMPEST spacing, separation, and configuration requirements between classified (SIPR) and unclassified (NIPR) networks and devices as implemented in this specific installation. The Contractor shall not perform any action that degrades the established TEMPEST posture of the installation.

7. Post Award Conference

The Contractor agrees to attend any post-award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition

Regulation (FAR) Subpart 42.5. The initial Onsite Preventative Maintenance and

Training Call may be scheduled in conjunction with or immediately following the post-award conference at the Government’s discretion.

8. Period of Performance

The period of performance for the base year shall be 365 days from date of award, consisting of the initial Onsite Preventative Maintenance and Training Call plus one full year of inclusive annual "PX Plus" maintenance. Option periods, if exercised in future years, will be separately priced and awarded.

9. Place of Performance

The work is to be performed at the following facility:

• 72 ABW/XP, 7701 Arnold St, Building 1, Room 115, Tinker AFB, Oklahoma

73145

All hands-on maintenance, inspections, and training shall be performed on-site.

Telephonic and help-desk support may be conducted from the Contractor's facilities.

10. Points of Contact

10.1. Primary Contracting Officer's Representative (COR)

• Name: Laura Williams, Quality Assurance Program Coordinator / COR

• Unit: 72 ABW/XP (Plans and Programs)

• Phone: 405-739-7278

• Email: laura.williams@tinker.af.mil

10.2. Alternate COR

• Name: Bryan Tilos, COR

• Unit: 72 ABW/XP (Plans and Programs)

• Phone: 405-739-7279

• Email: bryan.tilos@tinker.af.mil

10.3. Contract Manager

The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work and who shall have authority to commit the Contractor. The

Contract Manager (or designated alternate) shall be reachable during normal duty hours and shall provide after-hours emergency contact information.

mailto:laura.williams@tinker.af.mil mailto:bryan.tilos@tinker.af.mil

Part 2: Performance Objectives

11. Basic Services and Personnel Qualifications

11.1. Core Service Execution

The Contractor shall conduct the Onsite Preventative Maintenance and Training Call, the subsequent Annual System Maintenance, and all Break/Fix repairs. Contractor personnel performing hands-on work shall have demonstrable, working experience with the specific control, DSP, matrix, and distribution equipment installed under FA810122F0012, including:

• Crestron Control Systems (CP4 Processor, TS-1070 Touchpanels, AMP-X300

Amplifiers)

• Biamp Digital Signal Processors (DSP) (TesiraForte Dante VT)

• Aurora Transceivers and Receivers (VLX-TC1-CF IP-based AV distribution)

• Hikvision IP Video Surveillance Systems (DS-7608NI-M2/8P NVR and DS-

2DE2A404IW PTZ Cameras)

11.1.1. Technical Certifications

Technicians performing work on this system must hold current, industry-recognized manufacturer certifications, specifically:

• Crestron Certified Programmer or Crestron Touchpanel/Control System

Programming Certification.

• Biamp Tesira system configuration certification.

• Working knowledge of the proprietary control programming, routing files, and configuration files of the original FA810122F0012 installation.

11.1.2. Network Security and TEMPEST

Contractor personnel must understand and comply with proper configuration for physical and electronic separation (TEMPEST) between NIPR (unclassified), SIPR (classified), and isolated video surveillance networks. Any work affecting signal routing or device network addressing must be coordinated with the Government COR and security manager.

11.2. Onsite Preventative Maintenance and Training

Call (Initial Service Inspection)

The Contractor shall perform an initial comprehensive on-site service inspection visit.

During this visit, the Contractor shall:

7. Inspection & Firmware: Inspect all hardware listed in Attachment 1 for physical and signal-path functionality; update firmware to stable, Government-approved releases.

8. Minor Repairs: Repair or replace faulty cables, connectors, or components using technician-stocked parts.

9. Upgrade Auditing: Identify and quote in detail any major components requiring replacement or upgrade that cannot be repaired during the visit.

10. Maintenance Certification: Certify the system for formal inclusion under the "PX

Plus" service plan.

11. System Orientation & Training: Provide a minimum of one (1) four-hour training session for up to fifteen (15) designated Site Staff. Training must include step-by-step instructions on utilizing the Crestron touchpanel, routing inputs, troubleshooting common system freezes, and operating the video surveillance system.

12. Service Report: Deliver a detailed written service report documenting all findings, actions taken, firmware levels, and open deficiencies to the Government COR within five (5) business days of the visit.

11.3. Annual System Maintenance (PX Plus or

Equivalent Inclusive Coverage)

Following successful initial certification, the Contractor shall provide inclusive annual maintenance for a period of one (1) year, including:

13. Signal Testing: End-to-end testing of all Audio and Video signal paths (NIPR, SIPR, camera feeds, and GFE tuners) to ensure 100% routing accuracy.

14. Error Log Clearing: Check Crestron controller and Biamp DSP logs; troubleshoot, resolve, and clear error logs.

15. Equipment Installation: Install any replacement equipment purchased due to failure

(both Government-furnished and Contractor-provided parts).

16. Software/Firmware Maintenance: Track, patch, and install approved security and software updates consistent with Air Force Information Assurance (IA) rules.

17. Hardware Housekeeping: Clean, dust, and clear ventilation of all rack-mounted equipment, displays, and ceiling speakers to prevent thermal failures.

18. TEMPEST Validation: Verify physical separation and line security on leaving network lines.

11.4. On-Call Break/Fix Response

On-call support for system failures or malfunctions is included under the annual service plan.

11.4.1. Emergency Support (System Outage / Critical Mission Failure)

Defined as an issue that halts CAT operations or compromises security (e.g., total video matrix failure, loss of secure audio, or security camera recording failure).

• Response Expectation: Phone response within one (1) hour; email response within two (2) hours.

• On-Site Physical Presence: Technician must be on-site within seventy-two (72) hours of initial notification.

11.4.2. Non-Emergency Support (Minor Component Degradation)

Defined as minor failures that do not impede secure communications or command capabilities (e.g., single display down, single podium mic failure).

• Response Expectation: Phone response within two (2) hours; email/appointment coordination within twenty-four (24) hours. On-site presence scheduled based on mutual agreement.

11.5. Work Area and Protections

• Debris Removal: The Contractor shall ensure all debris, wire trimmings, and dust are cleaned off work surfaces, furniture, and carpets at the conclusion of each work day and visit.

• Property Protection: The Contractor shall protect all Government furniture, carpets, and equipment in the CAT Main, Control, and Gallery spaces using drop cloths, moving blankets, or protective plastic. No adhesives that leave residue may be used.

• Facility Damage: The Contractor is liable for any physical damage to Government property caused by their personnel. Repairs must be executed by a licensed General

Contractor at no cost to the Government.

Part 3: Definitions & Acronyms

12. Definitions and Acronyms

12.1. Definitions

• Contractor: A supplier or vendor awarded a contract to provide specific services or supplies to the Government.

• Contracting Officer (CO): The only individual with the legal authority to enter into, administer, terminate, or modify contracts on behalf of the Government.

• Contracting Officer's Representative (COR): An individual appointed in writing by the CO to monitor technical performance and administer the contract file.

• Deliverable: Any physical item, software code, drawing, report, or completed service required to be delivered under this PWS.

• Quality Assurance (QA): The Government's procedures to verify that services performed conform to contract specifications.

• Quality Control (QC): The Contractor's internal measures and procedures to ensure deliverables and services meet contract requirements.

• PX Plus Plan: An inclusive maintenance agreement covering 100% parts and labor, annual PM, help-desk support, and rapid on-site troubleshooting.

• As-Installed Configuration: The layout, wiring, programming, and hardware components as physically configured and accepted under Contract FA810122F0012, including any subsequent approved modifications.

12.2. Acronyms

• 72 ABW/XP – 72nd Air Base Wing, Plans and Programs

• ACS – Access Control System

• AFB – Air Force Base

• A/V – Audio/Visual

• CAT – Crisis Action Team

• CO – Contracting Officer

• COR – Contracting Officer's Representative

• DSP – Digital Signal Processor

• DVI – Digital Visual Interface

• EMSEC – Emission Security

• GFE – Government-Furnished Equipment

• HDMI – High-Definition Multimedia Interface

• IDS – Intrusion Detection System

• NVR – Network Video Recorder

• PM – Preventative Maintenance

• PWS – Performance Work Statement

• SFS – Security Forces Squadron

• SIPR – Secure Internet Protocol Router (Classified)

• NIPR – Non-Classified Internet Protocol Router (Unclassified)

• TEMPEST – Telecommunications Electronics Material Protected from Emanating

Spurious Transmissions

• UPS – Uninterruptible Power Supply

Attachment 1: Existing Equipment Listing and As-Installed Configuration

This attachment documents the active hardware layout installed in Building 1, Room 115

(TAFB CAT Facility).

I. Comprehensive Hardware Inventory

Hardware

Description

Manufacturer Exact Model

Number

Functional Role /

Notes

98-inch UHD

Monitor

Samsung QB98T Primary Main Wall display screens for main briefings.

75-inch 4K UHD

Display

Samsung BE75T-H Secondary perimeter wall briefing monitors.

24-inch LED

Monitor

Planar PLN2400 Desktop touch-capable podium monitor for briefing control.

10-inch

Touchpanel

Crestron TS-1070 Tabletop user control interface for routing and volume.

Control Processor Crestron CP4 Master control system engine and custom logic host.

Amplifier 2x150W Crestron AMP-X300 Multi-channel amplifier powering the ceiling speakers.

Digital Signal

Processor (DSP)

Biamp TesiraForte Dan VT Audio DSP with

Dante, VoIP, and acoustic echo cancellation.

Ceiling Speakers Biamp CM60DTD High-fidelity ceiling-mounted background and speech speakers.

Gooseneck

Microphone

Bogen DDU250 Push-to-talk desktop microphones for briefing participants.

8-Channel Mic

Preamp

Behringer ADA8200 Microphone expansion preamp routed via

ADAT/Dante.

Network Video

Recorder (NVR)

Hikvision DS-7608NI-M2/8P-

4TB

8-channel NVR with 4TB storage for security camera recording.

PTZ Camera with

Night Vision

Hikvision DS-2DE2A404IW-

DE3

High-definition

PTZ security cameras.

Network Switch

48-Port POE

Ubiquiti USW-PRO-48-POE Gigabit network switch providing

PoE+ to cameras and transceivers.

Cloud Key

Controller

Ubiquiti UCK-G2-Plus Dedicated hardware controller for managing local AV

LAN.

IP AV Transceiver

/ Receiver

Aurora VLX-TC1-CF IP-based transceivers for zero-latency AV-over-IP.

Uninterruptible

Power Supply

(UPS)

Tripp Lite Smart1500LCD 1500VA rackmount

UPS supporting AV control rack power.

Equipment Rack, 40U

Middle Atlantic

(MAP)

ERK-4025 40U physical enclosure with casters (CBS-ERK-

25R).

Vertical Power

Strip

Middle Atlantic

(MAP)

PD-2415SC Rack-mounted power strip supplying power.

Wall Mount for

75" Display

Chief PDRUB Heavy-duty dual-arm articulating wall mounts.

Podium Monitor

Desk Arm

Ergotron HX Desk Monitor

Arm

Heavy-duty spring desk arm for podium monitor flexibility.

Analog input >

Dante Interface

Tascam ML-32D High-density analog to Dante digital audio converter.

Breakout Box, Euroblock

Tascam BO-32DE Euroblock breakout panel for clean rack audio patching.

DB25 Interface

Cables

Sescom 25MA-25M-M05 DB25 multi-channel analog audio snake cables.

Toslink Optical

Cable

Hosa OPT102 Optical digital audio cables for audio extraction.

XLR Audio Cables Connectronics XLF-XLM-3 Professional balanced microphone cables.

SFP+ CATx

Transceivers

Ubiquiti UACC-CM-RJ45-

10G

10G copper transceiver modules for uplink connections.

Cable TV Tuner Cox GFE GFE Tuner Government-furnished cable TV tuners for news routing.

Desktop Speakers Logitech S-120 Desktop GFE workstation audio monitors in Control

Area.

II. Physical Area Mapping and Quantity Configuration

1. CAT Main Area

• Samsung QB98T (98" Monitors): Qty 3 (Front presentation wall)

• Samsung BE75T-H (75" Monitors): Qty 6 (Perimeter wall displays mounted on

Chief PDRUB mounts)

• Planar PLN2400 (24" Monitor): Qty 1 (Podium monitor on Ergotron HX arm)

• Biamp CM60DTD (Ceiling Speakers): Qty 16 (Distributed overhead speech reinforcement)

• Bogen DDU250 (Gooseneck Mics): Qty 26 (2 x dedicated at podium, 24 x distributed across conference tables)

• Crestron TS-1070 (10" Touchpanel): Qty 1 (Podium-mounted UI)

• GFE computer inputs: DisplayPort/HDMI at podium

2. Control Area (Room 115 - ICC Conference Room Portion)

• Logitech S-120 (Desktop Speakers): Qty 2 (Workstation monitor speakers)

• Bogen DDU250 (Gooseneck Mics): Qty 3 (Operator/controller push-to-talk mics)

• Cox GFE Cable Tuner: Qty 3 (Inputs routed into Crestron matrix)

• Feeds Integrated: Security Forces Gate Feed (Qty 1), EOC Flight Line Feed (Qty 1), Command & Control Computer Inputs (Qty 10)

• Central Equipment Rack (MAP ERK-4025): Houses CP4 Controller, TesiraForte

DSP, Crestron AMP-X300, USW-PRO-48-POE, Tripp Lite UPS, Tascam ML-32D, and Behringer Preamp.

3. Gallery (Room 115 - ICC Conference Room Portion)

• Biamp CM60DTD (Ceiling Speakers): Qty 4 (Local overhead audio)

• Cox GFE Cable Tuner: Qty 1 (Independent video/audio feed)

• GFE Computer Inputs: Qty 2 (DisplayPort connections)

4. Entry Area (Reception)

• HDMI Camera Output Feed: Qty 1 (Routed from Hikvision security camera loop to reception monitor)

5. Security Camera Areas (Interior and Exterior Surveillance)

• Hikvision DS-2DE2A404IW-DE3 (PTZ Camera with Night Vision): Qty 4

(Distributed at Outside Door D, Outside Rear Outer, Outside Rear Inner, and Outside

Gate Inner)

• Hikvision Fixed Cameras (Night Vision/Daylight): Qty 4 (Distributed at Outside

Door D Ringer, Inside Door D, Inside Hallway, and Inside Entry)

• Hikvision DS-7608NI NVR: Qty 1 (Rack-mounted in Control Area, recording all 8 feeds with 30-day retention)

Attachment 2: Tinker AFB Base Access &

Security Procedures

19. DBIDS Access: All personnel must obtain Defense Biometrics Identification System

(DBIDS) credentials prior to performing work. Individuals must present a valid

REAL ID, proof of citizenship, and consent to a National Crime Information Center

(NCIC) background check.

20. Visitor Passes: For short-term visits, the Contractor shall coordinate with the primary

Government COR at least seven (7) business days prior to arrival to coordinate an

AF Form 75 (Visitor Pass).

21. Vehicle Passes: Commercial vehicles must utilize designated search gates (typically the Lariat/Truck Gate) and present valid registration, proof of commercial liability insurance, and a valid driver's license. All tools and equipment must be itemized on a company letterhead sheet for inspection.

22. Security Clearance: While there is no security clearance requirement for this maintenance contract, only US citizens who have successfully passed LEADS / NCIC background checks will be granted unescorted access to Building 1.