Attachment 1 - PWS - BEST-HRSM RAFLM.pdf

PERFORMANCE WORK STATEMENT

BASE LEVEL HUMAN RESOURCES SYSTEM MANAGEMENT & BASE

ENLISTED SPECIALTY TRAINING

DATE: 22 September 2025

1. DESCRIPTION OF SERVICES

1.1. BACKGROUND

The requirement is a firm-fixed-price contract that will provide Base Level Enlisted Specialty Training (BEST) and Base Level Human Resources System Management (HRSM) at RAF Lakenheath (RAFL) and RAF Mildenhall (RAFM). The period of performance shall cover one base year and four option years, spanning from 1 November 2025 through 31 October 2030. The contract will provide services to support both the HRSM and BEST positions. The 48th Contracting Squadron (48 CONS) at RAFL is the responsible procuring activity for both the 48th Force Support Squadron (48 FSS) and the 100th Force Support Squadron (100 FSS). The HRSM and BEST contract effort is a genesis of Office of Management and Budget Circular A-76 direct conversion of the UK On-the-Job (OJT) and Computer Support (PSM) flights at RAFM and RAFL conducted in 2002 resulting in contract F6177503C0001. The OJT and PSM contracts were reacquisition-ed in 2008 and again in 2013, with the award of FA5587C130002. This was a $466,372.12 FFP contract with a three-year period of performance. The most recent contract FA558721C0004, is a FFP 4.5-year contract with a period of performance from 01 April 2021 to 31 October 2025. The contract has been deemed a mission essential requirement since 2013.

1.2. SCOPE

The contractor shall provide personnel and supervision necessary to accomplish Human Resources System Management (HRSM) at Royal Air Force (RAF) Lakenheath, United Kingdom (UK) and RAF Mildenhall, UK and Base Enlisted Specialty Training (BEST) at RAF Lakenheath. The contractor shall provide all management, personnel, supervision, and other items and services necessary to perform services as defined in this Performance Work Statement (PWS), except as specified as government furnished services described later is this document. In addition, adhere to the standards identified in Personnel Services Delivery Guides, PSDG and Personnel Service Delivery Manuals, PSDM, Personnel System Management (PSM/HRSM) Military Personnel Data System (MILPDS) ,Vol 6, Human Resources System Management (HRSM) PC-III/MILPDS; AFI 33-332, Air Force Privacy Act Program; AFI 33- 364, Records Disposition Procedures & Responsibilities; AFMAN 33-363, Management of Records, Chapter 3; DAFMAN 36-2689, Air Force Training Program and additional instructions or manuals implemented to manage HRSM and Base Training Functions listed within this PWS. Advise the MPF Commander and Superintendent on technical matters per PSDM/PSDG AFCSM 36-699, Vol 6, Table

24.1 (HRSM responsibilities).

1.2.1. The contractor is expected to use innovative approaches to efficiently and effectively accomplish PWS or contract tasks, functions, and requirements in a quality manner at reduced costs in a way to foster pride and ownership in work performed.

1.2.2. The contractor shall ensure the HRSM/BEST requirements are provided simultaneously at each installation at any given moment per the authority of AFCSM 36-399, Vol 6. Chap 25 (.25.3.2. Data Group.)/limitation of PAS code access. The contractor shall ensure they provide personnel to account for holiday hours, annual leave, and sick leave for all positions. This shall be accounted for simultaneously at each installation.

1.2.3. Non-Personal Services. This requirement is a non-personal services contract, defined by Federal Acquisition Regulation (FAR) as a “contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.”

1.2.4. The Government will not supervise or otherwise direct Contractor employees. The Contractor shall not supervise or otherwise direct Government employees, nor shall the Contractor supervise employees of other Contractors outside the Contractors’ own subcontracting/teaming arrangements.

1.3. SPECIFIC SUPPORT SERVICES

1.3.1. Objective 1 – Human Resources System Management (HSRM)

1.3.1.1. Human Resources System Management (HRSM) includes administration, customer service, and maintenance requirements. All products generated are the property of the Government. The contractor shall maintain file copies of all documents In-Accordance-With (IAW) Air Force Instruction (AFI) 33-322.

1.3.1.2. The contractor shall perform System Administration IAW Personnel Services Delivery Guides, PSDG and Personnel Service Delivery Manuals, PSDM, Personnel System Management (PSM/HRSM) Military Personnel Data System (MILPDS) and Personnel System Management SBLC/PC-III/MILMOD, Volume 6. Air Force Personnel Center (AFPC/DPTSS) is the contractor’s point of contact for Personnel Data Systems (PDS), data corruption, and PDS equipment maintenance.

1.3.1.3. The contractor shall manage accounts on PDS, to include user validation.

1.3.1.4. The contractor shall perform PDS Administration.

1.3.1.5. The contractor shall administer Military Personnel Data Systems (MILPDS) to include providing software maintenance, maintaining automated files of PDS Data, performing troubleshooting, ensuring data is current by providing operational monitoring, repairing/restoring invalid and/or corrupted PDS data resulting from system errors when capable, identifying discrepancies to the AFPC, and monitoring corrective action. The contractor shall ensure Privacy Act Policies are applied.

1.3.1.6. The contractor shall administer current and active PDS to include: providing software and hardware maintenance, performing system back-up on appropriate system, to include Enterprise Output Manager (EOM) and maintaining PDS data integrity, performing troubleshooting, ensuring data is current, providing operational monitoring and notification to the respective users based on invalid and/or corrupted PDS data resulting from system error when capable, identifying discrepancy to AFPC and monitoring corrective action when corrective action cannot be accomplished locally and ensuring system remains on line. The contractor shall perform scheduled and unscheduled software and /or data maintenance on PDS equipment ensuring operability.

1.3.1.7. The contractor shall provide PDS software familiarization/training which consists of basic software familiarization and/or specific functions where needed based on the customer’s applicable PDS usage for those designated by their respective unit commander or Military Personnel Flight commander providing official appointment letters. New users should be provided with training within 10 workdays or sooner when situation/mission needs to dictate based on commander’s request.

This service will be required for any new systems activated during the term of the contract. The contractor will receive training on any new system rolled out by the United States Air Force so they can in turn provide training to government system users.

1.3.1.8. The contractor shall conduct Customer Service/Data Management IAW PSDM/PSMG Volumes 1 and the current Case Management System Personnel Services Delivery Guide (PSDG) and the Base Level Personnel Services Delivery Execution, Organization, and Responsibilities Guide.

1.3.1.9. The contractor shall ensure initial and annual follow-on training for the Case Management System (CMS) is properly conducted and documented.

1.3.1.10. The contractor shall ensure all personnel who input pay affecting transactions into the Defense Joint Military System via MILPDS have the capability to review Master Military Pay Accounts. The contractor will coordinate with the local POC in the local comptroller squadron.

1.3.1.11. The contractor shall review CMS cases on a weekly basis with unit’s appropriate POC via email for units serviced by the MPF and provide a CMS Summary to flight leadership via email.

1.3.1.12. The contractor shall provide account management, initial training, and, as required, follow-on training for the Base-Level Personnel Services Delivery Model (BLSDM), the Personnel Records Display Application (PRDA), the Case Management System (CMS), the Military Personnel Data System (MilPDS), and the Virtual Military Personnel Flight (vMPF) out-processing (vOP) application. The contractor shall attend flight and squadron level training and meetings per the discretion of the flight and squadron leadership.

1.3.1.12.1. The contactor shall only administer applicable roles for the Military Force Support Squadron (myFSS) system in accordance with the prescribed PSDG. The contactor will direct users who have questions beyond access to the applicable section program owner within myFSS. The contactor shall ensure only authorized personnel, by the applicable PSDM or proper exception-to-policy (ETP) documentation are granted the “CSS” role in myFSS.

1.3.1.12.2. For vOP, the contactor shall assist the MPF’s Outbound Assignments section by managing roles for base administrators (in the Outbound Section), base task managers, and unit administrators only. They would also help Outbound troubleshoot issues in vOP and open tickets, as required.

1.3.1.12.3. The contractor shall pull and distribute Management Assessment Products (MAPs) at the beginning of each month and file them by the 10th day of the following month. The contractor will facilitate meetings with MPF personnel, per Flight Leadership discretion (typically monthly).

1.3.1.12.4. The contractor shall submit a Personnel Activity Report (PAR) by the beginning of each month reflecting the activities of the preceding month.

1.3.1.12.5. The contractor shall distribute Daily Transaction Registers (TRs) to the MPF daily.

1.3.1.13. The contract shall adhere to the requirement that all new Commanders have access to the PDS systems they manage within 14 calendar days.

1.3.1.14. The contractor shall provide database analysis utilizing management products as required by the Military Personnel Flight (MPF) Commander or designated representative and immediately informing them of system non-availability.

1.3.1.15. The contractor shall also provide data and/or analysis to customers other than the MPF Commander as requested to include products created via the Oracle Analytics System (OAS), with adherence to Privacy Act guidance.

1.3.1.16. The contractor shall provide releasable data to an authorized Department of Defense (DoD) agent and redirects non-DoD agency requests to Freedom of Information Act (FOIA) Monitor in regard to the Freedom of Information Act [Title 5 USC § 552] within 5 days of request. The Data contained in PDS is subject to the provisions of the Privacy Act of 1974 [Title 5 USC § 552a] and AFMAN 37-104, Managing Information to Support the Air Force Mission, and must be safe guarded from unlawful release.

1.3.1.17. The contractor shall ensure recurring automated data products are created and forwarded to the appropriate customer or designated representative. Non-recurring automated data products are created and provided within two (2) duty days.

1.3.1.18. Upon receipt of transaction rejects from Joint Military Pay System, the contractor shall identify problem areas and ensure appropriate sections take corrective action IAW PSDM/PSDG.

1.3.1.19. The contractor shall distribute personnel data system(s) output products to respective MPF work centers upon receipt and as transmitted from various government agencies such as AFPC, DFAS and IAW industry standard EOM configuration guide. The contractor shall ensure all contractor employees are trained and certified to operate all current/active personnel database systems.

1.3.1.20. The contactor shall assist new MPF personnel to acquire network access. The contactor shall be a go-between between the MPF users and the unit IT office to ensure all documents are completed and turned in for network access. This access is required before any other access can be granted by the contactor. The contactor shall also help direct the user to the IT office to help with network issues.

1.3.1.21. The contractor shall help MPF leadership track and maintain network e-mail distribution listing. The contactor shall add and remove users from these listings, as required due to a change of station, change of duty, and change of employment.

1.3.1.22. The contactor shall help MPF leadership maintain and track network security groups for access to special folders on the FSS shared drive used by CSSs for performing their daily duties. The contactor just ensure they have access. The folder itself is updated by the appropriate owners in the MPF sections.

1.3.1.23. The contactor shall help MPF leadership maintain, and track MPF Teams Channel access used by MPF and CSS personnel to perform their daily duties. The Teams Channels are updated by the appropriate owners in the MPF sections.

1.3.1.24. In accordance with the FSS Organization and Execution Guide, the contactor shall, indirectly, help designated MPF personnel be granted Defense Joint Military Pay System (DJMS) access. The contractor shall provide instructions for the prospective DJMS users to follow to have their account granted by the Defense Finance and Accounting Service (DFAS). The contractor shall work with MPF and section leadership to obtain the names of personnel when they rotate to and from positions requiring DJMS to ensure users are added and removed.

1.3.2. Objective 2 – Base Enlisted Specialty Training (BEST)

1.3.2.1. Base Enlisted Specialty Training (BEST) includes customer service, program management, program evaluation, test control, test proctoring and data management services. All products generated are the property of the Government. The contractor shall maintain file copies of all documents In-Accordance-With (IAW) Air Force Instruction (AFI) 33-322.

1.3.2.2. The contractor serves as the Office of Primary Responsibility (OPR) IAW DAFMAN 36- 2689, Training Program, to ensure programs are in place to manage upgrade, qualification, and ancillary training for units serviced by the host Military Personnel Flight regardless of the functional area to include tenant units.

1.3.2.3. The contractor shall assist unit training managers (UTM) and additional duty unit training managers (ADUTM) with the management of the Career Development Course (CDC) Program.

1.3.2.4. The contractor shall manage the base Total Force Awareness Training (TFAT) program and provide training to UTM or unit TFAT monitors as required to ensure compliance with all directives.

The contractor shall communicate with wing agencies responsible for providing TFAT to ensure program quality and compliance with all applicable directives.

1.3.2.5. The contractor shall support with the processing of the allocated training quotas and process training Report of Individual Personnel (RIP) IAW applicable training PSDGs to include requesting fund cite for centrally funded quotas.

1.3.2.6. The contractor shall coordinate with Military Personnel Flight personnel on matters relating to classifying, assigning, and utilizing personnel being trained via OJT training. For units without MILPDS, the contractor shall provide OJT training rosters, coordinate DAF Form 2096, Classification/On-The-Job Training Action, and update training status code changes. The contractor shall ensure newly gained personnel are assigned the correct training status codes and entered upgrade training.

1.3.2.7. The contractor shall collect and analyze trend data, by unit and assigned specialty, and provide recommendations to commanders. Provide training performance metrics (TPM), to the wing commander and command CMSgt (or equivalent) at least quarterly and maintain data for a minimum of 1 year. The TPM report must be forwarded to MAJCOM by the last duty day of January, April, July, and October.

1.3.2.8. The contractor shall provide program evaluation to include conducting Staff Assistance Visits (SAV) as requested by unit commanders or 3F2 MAJCOM Functional Managers. The contractor shall analyze training data for trends and provide recommendations to the UTM and commander. If major problems, such as CDC program, training record documentation, and lack of UTM support, were identified during initial SAV, the contractor shall conduct a follow-up SAV not later than 60 days after initial SAV.

1.3.2.9. The contractor shall receive, distribute, track, and suspense Technical Training Group Field Evaluation surveys to the UTMs. The contractor shall track all surveys regardless of the survey medium, delivery method or source (PSDG – Unit Training Manager Procedures).

1.3.2.10. The contractor shall serve as the Job-Site Training/Distance Learning Site Coordinator.

1.3.2.11. The contractor shall schedule quarterly base training meetings; prepare and distribute an agenda to each UTM. Conduct, document, and provide a copy of meeting minutes to each UTM, Education and Section Chief, and applicable MAJCOM office within 10 workdays after the meeting.

1.3.2.12. The contractor shall train authorized personnel to teach the Air Force Training Course (AFTC). Instruct AFTC for any unit without an assigned and trained 3F2X1 or civilian equivalent.

Update course completion in MILPDS within 10 duty days for all assigned units (if applicable) and maintain class rosters on file for 12 months. Provide DAF Form 1256, Certificate of Training to students.

1.3.2.13. The contractor shall establish test control office and test control facility duties in accordance with DAFMAN 36-2664, Personnel Assessment Program, and test control facility guide. In addition, the contractor shall administer ADL 7-level CBT testing and other job safety training testing as requested (Hazardous Material Inspector, Hazardous Material Preparer, etc.). The contractor shall notify and follow-up as necessary with the UTM to schedule members for CDC exam. The contractor shall provide scorecards to the UTM upon receipt. A quarterly test inventory shall be conducted.

1.3.2.14. The contractor shall track requests and respond to the customer within 5 working days of request. The contractor shall submit training data as requested from the Education and Training Section Chief or authorized designee, base leadership, MAJCOM 3F2 Functional Manager, Air Force Personnel Center (AFPC) and outside agencies as required.

1.4. DELIVERABLES

Contract Data Requirements List (CDRL)

DATA

Item Number

PWS Paragraph Title Delivery Date/Description

A001 1.3.2.7 Training Performance Metrics (TPM) Due by the 5th duty day of January, April, July, and October.

A002 1.3.2.8, BEST Staff Assistance Visit No later than 30 calendar days after SAV completion

A003 1.3.2.11 Quarterly Training Meeting Agenda Due 5 duty days prior to scheduled meeting

A004 1.3.2.11 Quarterly Training Meeting Minutes No later than 10 duty days after scheduled meeting

A005 1.3.2.3, 1.3.2.13 CDC Test Session Log Activity report due at ETS Chief discretion; typically weekly, biweekly, or monthly

A006 1.3.2.14 Training Activity Data Activity report due at ETS Chief discretion; typically weekly, biweekly, or monthly

A007 1.3.1.12.3. Monthly Management Assessment Products (MAPs)

Pull, distribute, file products and facilitate monthly meeting with MPF per Flight Leadership discretion, typically monthly.

A008 1.3.1.11 CMS Summary On a weekly basis, provide a summary to each unit serviced by the MPF and Flight Leaders.

A009 1.3.1.12 Training/Meetings Attend and facilitate trainings/meetings at the discretion of the MPF Flight Leadership.

A010 1.3.1.12.4. Personnel Action Report (PAR) Submit an activity report, reflecting the activities of the preceding month, by the beginning of each month.

A011 1.3.1.12.5. Transaction Registers (TRs) Distribute to the MPF daily.

2. SERVICES SUMMARY

The Services Summary (SS) is a tool for identifying the major performance objectives of the contract, where they can be found in the PWS, and the performance threshold describing the minimally acceptable levels of service required for each performance objective. Government inspection is not limited to SS objectives.

Services Summary (SS) Performance Objective

PWS

Para

Performance Threshold Remedy CPARS Category and Ratings

Management of 1.2.2. HRSM/BEST N/A Acceptable Quality HRSM/BEST requirements are met at Level (AQL): 100% of personnel. each installation IAW the time.

AFCSM 36-399, Vol 6.

Chap 25. (25.3.2. Data Group)/PAS code limitations.

Management of the 1.3.1.6. New PDS accounts The issue will be immediately corrected, the root cause identified, preventative actions implemented, effectiveness verified and escalated to COR if non-compliance persists.

AQL: 100% of the time.

user accounts in established for authorized PDS users with no unauthorized users on the system.

Provides PDS 1.3.1.7. Provide service within 10 The issue will be immediately corrected, the root cause identified, preventative actions implemented, effectiveness verified and escalated to COR if non-compliance persists.

AQL: 98% of the time.

familiarization/ training workdays upon receipt of for new users official appointment letter.

and assistance AQL: 98% of the time.

when requested.

Provides releasable 1.3.1.16. Data provided only to The issue will be immediately corrected, the root cause identified, preventative actions implemented, effectiveness verified and escalated to COR if non-compliance persists.

AQL: 98% of the time.

data to authorized authorize agencies IAW DoD agency and governing FOIA directives directs non-DoD within 5 working days request to FOIA monitor.

Ensure automated 1.3.1.17 Non-recurring products are The issue will be immediately corrected, the root cause identified, preventative actions implemented, effectiveness verified and escalated to COR if non-compliance persists.

AQL: No more than 5 data reports are received by the appropriate late reports per quarter.

forwarded to the MPF work center within appropriate MPF two (2) duty days.

work center.

Provides data 1.3.1.14. PDS is available during The issue will be immediately corrected, the root cause identified, preventative actions implemented, effectiveness verified and escalated to COR if non-compliance persists.

AQL: 95% of the time.

and/or analysis and/or duty hours or immediately when requested by 1.3.1.15 notify MPF/CC or MPF/CC or designated representative designated of system non-availability.

representative, to include but not limited to recurring

OAS inquiries.

Ensure contract employees are trained in all active personnel data systems

1.3.1.19 Ensure Contractor

Employees are trained on all active personnel data systems within 30 days.

The issue will be immediately corrected, the root cause identified, preventative actions implemented, effectiveness verified and escalated to COR if non-compliance persists

AQL: 95% accurate and improved to 100% within 2-week notice.

Assists Base Training customers with program management and training requests.

1.3.2.1 – 1.3.2.5.

and/or 1.3.2.14.

NLT 5 working days of customer inquiry respond/to track customer issue and responding.

The Government will issue a written notice of deficiency. Contractor must submit a written corrective action plan within 5 business days.

If not corrected, 5% will be deducted from the monthly invoice for that service

AQL: 95% of the time.

Manage Base Ancillary Training Program

1.3.2.4 and 1.3.2.14.

Ensure total force awareness training is completed within prescribed timeliness.

The issue will be immediately corrected, the root cause identified, preventative actions implemented, effectiveness verified and escalated to COR if non-compliance persists.

AQL: Complete training within prescribed timelines the course requires 98% of the time.

Process Training

RIP

1.3.2.5. Training RIPs are

retrieved, processed, and forwarded to members and UTM within 3 working days hours of receipt.

The Government will issue a written notice.

Contractor must correct within 3 business days. If not corrected, 10% will be deducted from the monthly invoice.

AQL: 95% confirmation rate of allocations

Oversee the management of Training Status Code Actions

1.3.2.6. Pull reports for monthly

surveillance of Training Status Codes (TSC) actions affecting qualification and skill level upgrade to include contacting unit UTM when coding concerns arise.

If more than three discrepancies are identified in a month, the Government will issue a written notice. Contractor must correct within 5 business days. If not corrected, 5% will be deducted from the monthly invoice.

AQL: 100% of the time.

b) Identify incorrect

TSC.

AQL: No more than 3 discrepancies per month.

Provide installation commander (base leadership) with status of training for assigned units

1.3.2.7. Each quarter (4 times per

year) provides the installation commander with a Status of Training Summary.

If quarterly reports are late or missing, the Government will require immediate submission. A 10% deduction will be taken from the monthly invoice for the month the report was due.

AQL: Provide reports within 10 days of the meeting 75% of the time.

Conduct unit staff assistance visit

1.3.2.8. a) Complete SAV IAW applicable PSDG within 30 calendar days of request.

b) Submit written reports to unit and group commanders, with copy to MAJCOM NLT 30 days of completion.

The Government will issue a written notice.

Contractor must submit within 5 business days. If not corrected, 5% will be deducted from the monthly invoice.

AQL: Complete report within required timeframes 90% of the time.

Coordinate formal training course field evaluation questionnaires

1.3.2.9. Field evaluation

questionnaires completed within 10 working days of course completion.

The Government will issue a written notice.

Contractor must provide a recovery plan within 5 business days. If not corrected, 5% will be deducted from the monthly invoice.

AQL: Response rate of 90%.

Provide training performance metrics (TPM) to the wing commander and command CMSgt (or equivalent) at least quarterly.

1.3.2.10. TPM provided to wing

leadership

If quarterly reports are late or missing, the Government will require immediate submission. A 10% deduction will be taken from the monthly invoice for the month the report was due.

AQL: Provide reports within 10 days of the meeting 75% of the time.

Schedule and hold quarterly UTM meetings to disseminate information on current and ongoing training program issues.

1.3.2.11. Within 10 work-days after

the scheduled meeting, develop and distribute minutes required offices.

The Government will issue a written notice.

Contractor must provide them immediately. If not corrected, 5% will be deducted from the monthly invoice.

AQL: Provide reports within 10 days of meeting 98% of the time.

Provides AFTC instruction for units without an assigned certified instructor and process completions in

PDS.

1.3.2.12. Once instruction has been

completed, update AFTC completions in PDS within 10 working days of receipt.

The Government will issue a written notice.

Contractor must correct within 3 business days. If not corrected, 5% will be deducted from the monthly invoice.

AQL: 95% of the time.

Conduct CDC Testing

1.3.2.13. Compliance with Air

Force, MAJCOM/AFPC and Air University Directives to prevent test compromise.

The Government will declare the session invalid. Contractor must re-administer at no cost and 10% will be deducted from the monthly invoice

AQL: No major discrepancies and no more than one minor discrepancy per quarter.

2.1. QUALITY CONTROL

2.1.1. Contractor Quality Control.

The contractor shall develop and implement procedures to identify and prevent recurrences of defective services. The contractor shall ensure quality service is maintained throughout the life of the contract and shall prepare and implement a written quality control plan (QCP), which includes identification of the practices and procedures used, such that the contractor shall provide documentation needed to demonstrate adherence to the performance thresholds for all Service Summary Items. The contractor shall take the primary lead in collecting performance data in an “open book”, partnering relationship with the Government which fosters mutual success of the parties. The contractor may use additional performance indicators for managing their processes and operations. The QCP shall reflect the Contractor’s overall approach to quality and internal controls, and procedures for evaluating each of the major service areas (who, method, how often), reporting to the government, resolving deficiencies, identifying potential improvements, documenting quality control inspections, corrective actions taken, and maintaining quality control documentation. The written QCP shall be submitted to the Contracting Officer for review, feedback, and approval no later than the pre-performance conference.

2.2. QUALITY ASSURANCE

2.2.1. Government Quality Assurance.

The Government may inspect and evaluate to ensure that the contractor’s performance is in accordance with the requirements set forth in this contract. When contractor performance does not meet the performance threshold, the CO or COR may initiate a Performance Assessment Report (PAR) or Corrective Action Report (CAR) to the contractor. The Contractor shall respond IAW the instructions provided and return it to the CO on or before the due date.

2.3. PERFORMANCE ASSESSMENT

2.3.1. Surveillance.

The COR may inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether performance meets the standards contained in this PWS. Results of the surveillance inspection become the official Air Force record of the contractor’s performance. shall be recorded, and the contractor shall re-perform any unsatisfactory inspection result (defect) IAW the SS remedy timelines. Failing to meet the performance threshold as outlined in the SS for any performance objectives in any 1-month period may result in a warning or letter of concern from the CO or a reduction in the applicable CLIN price.

Failing to meet the performance threshold as outlined in the SS of these performance objectives, in any combination for any two or more consecutive or non-consecutive months during a contract period, may result in an immediate Progress Meeting with the Multi-functional Team.

2.3.2. Periodic Progress Meetings

The CO, COR, COR Supervisor, other Government personnel as appropriate, and the contractor shall periodically meet to discuss the contractor’s performance. Discussion may include the following issues:

opportunities to improve the contract, proposed contract modifications, unsatisfactory inspections, trends in relation to performance objectives, positive performance, and steps taken by the contractor to prevent unsatisfactory occurrences in the future. The contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into trends identified. The Contracting Office may draft the meeting minutes, acquire signatures as deemed appropriate, and distribute to the functional area and the contractor. Should the contractor not concur with the minutes, the contractor shall provide a written notification to the Contracting Office identifying areas of non-concurrence for resolution.

2.3.3. Customer Complaints

Another aspect of measuring customer satisfaction is resolving customer complaints. The contractor shall ensure that a customer complaint process is established and advertised. The contractor shall record, track, report, and inform the COR of the resolution of customer complaints. A copy of each customer complaint will be provided to the COR, and the COR may conduct an informal inquiry into the complainant to ensure a satisfactory resolution has been obtained.

2.3.4. Multi-functional Team

IAW DAFI 63-138, Acquisition of Services is responsible for the performance management of this contract. Upon contract award, the contractor becomes a member of the MFT. During the first quarter of contract performance, the MFT shall meet monthly, unless it is deemed necessary to meet more frequently. After the first quarter, if there are no performance issues, the MFT shall meet as deemed necessary. A member of the MFT will record meeting minutes. Minutes of the meeting shall be provided to all members of the MFT and, if there are areas of disagreement, these should be addressed in writing to the CO within 10 calendar days of receipt of minutes. Upon resolution, the contract administrator (CA) or CO will sign the minutes.

3. GOVERNMENT FURNISHED PROPERTY AND SERVICES

3.1. GOVERNMENT PROVIDED SERVICES

3.1.1. Government Furnished Training

3.1.1.1. Level 1 Anti-terrorism Training: Contractor employees performing under this contract shall complete Level 1 Anti-terrorism training located at https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf and present certificates upon request by the

COR.

3.1.1.2. Operational Security (OPSEC) Training: All on-site contractor employees shall complete Center for the Development of Security Excellence OPSEC Awareness, Unauthorized Disclosure of Classified Information for DoD and Industry, Insider Threat Awareness, and Introduction to Information Security courses or authorized DoD Component equivalents. Training will be provided by the host unit and shall be completed by the contractor within 30 days of contract award, and for each new contractor employee thereafter.

3.1.1.3. The contractor shall comply with all computer system and network security procedures. All contractor employees shall receive Information Assurance Awareness Program training by the base Communications Squadron prior to contract start date. All contractor employees shall also receive refresher training when scheduled. The Communications Squadron will provide appropriate standard base level training they deem necessary to ensure the contractor employees have the required skills (i.e. Workgroup Manager, Telephone Control Officer).

3.1.1.4. The contractor shall comply with the Privacy Act of 1974 and all legal amendments to the Privacy Act during the performance of this PWS. The Government will provide Privacy Act training during the transition period.

3.1.1.5. Government furnished training will be conducted in the local area with no additional cost to the contractor. Additional government furnished training will include, but is not limited to: Fire Extinguisher Training, Equipment Custodian Training, initial Supply System Training, Force Protection Training, and Building Custodian Training.

3.1.2. Logistical Support

Individual logistical support is provided under this contract in accordance with FAR 25.802, DFARS 225.802, and the policies and procedures of DoD 4525.6-M and AFI 36-3026. Policies and procedures are subject to change. Examples of support are:

Support Provided?

(Yes or No) DD Form 1173 – Uniformed Services Identification and Privilege Card Commissary (including rationed items) AAFES Facilities (Post/Base Exchange) (including rationed items) Armed Forces Recreation Facilities Local Morale/Welfare Recreation Services Military Banking Facilities Military Postal Service (APO/FPO) Officer or NCO/EM Clubs POV (Privately-Owned Vehicle) license Purchase of POL (Petroleum and Oil products) https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

Transient Billets or Visiting Officers Quarters (VOQ) on space-available and reimbursable basis when travel is performed on Official Government Orders

Billeting in deployed areas is on a space-required basis (non-reimbursable) Messing Facilities at deployed sites only Department of Defense Dependent Schools on a space available and tuition paying basis

Medical services on a reimbursable basis and Dental care only for emergency conditions on a reimbursable basis

3.1.2.1. Logistic support will be provided to an authorized contractor. Authorized contractors are defined as US citizens who have been hired as a consequence of this contract and is employed at least 40 hours per week on this contract.

3.1.2.2. Logistics support as defined below will be provided to authorized contractor employees and their dependents to the extent these services are available at the location where the contract is to be performed and as authorized by current applicable Air Force and European theater regulations, by current applicable international agreements and arrangements, by current policies, and the local Installation Commander.

Lack of availability of any of these services shall not serve as a basis for claims by a contractor against the Government for increased cost of contract performance.

3.1.2.3. Abuse of Privileges. The contractor will include a provision in his employment agreement with his employees to provide for disciplinary action, or discharge for cause, of the employee for any abuse of privileges authorized to herein. The US Government retains the right to withdraw privileges as a result of contractor employee abuse at no additional cost to the US Government. This provision in no way will prohibit disciplinary action or legal prosecution by either the US Government or the host country government. Services or privileges may be denied on an individual basis at the discretion of the Installation Commander.

3.1.2.4. The contractor shall assure that upon termination or transfer of any employee who is granted logistic support, action is taken simultaneously with the termination of employment to assure that said employee ceases to have access to the services granted under logistic support. The contractor shall ensure that identification passes or other documents pertinent to or peculiar to the contract or privileges are turned over to the issuing office upon termination or transfer of any employee. The contractor shall require a written receipt of such return and shall immediately forward a copy to the contracting officer.

3.1.2.5. The following listed services will be made available, to the extent possible, to authorized contractor's employees and authorized dependents of a contractor employee.

3.1.2.5.1. Commissary (includes rationed items).

3.1.2.5.2. AAFES facilities (military exchange, theater, food concessions, shoppette).

3.1.2.5.3. Class Six (alcoholic beverages, including rationed items).

3.1.2.5.4. Local government transportation for official government business (as available).

3.1.2.5.5. Local Services (morale, welfare, and recreation).

3.1.2.5.6. Military banking services, accounting and finance services, credit union.

3.1.2.5.7. Military Postal Service. DoD 4525.6-M, Volume I, DoD Postal Manual, authorizes

U.S. citizen employees and sponsored family members may be authorized personal mail. Postal support will be limited to the country in which the contractor is performing and provided there is no host-country prohibition. The extent of postal support will be set forth in the contract. The provisions for postal support in such contracts shall be reviewed and approved by the applicable Combatant Commander (or his designated representative) and the Military Department concerned prior to execution of the contract. This service shall not increase the existing MPS manpower and facility requirements

3.1.2.5.8. POV registration

3.1.2.5.9. Purchase of petroleum and oil (POL) products.

3.1.2.5.10.DoD Dependent Schools on a tuition paying basis. Minor dependents of U.S. citizens who are full-time defense contractor personnel whose organization has executed contracts or other agreements with the DoD when the applicable contract or agreement authorizes dependent education on a tuition fee basis in the DoD dependents schools shall be enrolled on a space-guaranteed, tuition paying basis.

3.1.2.5.11. Emergency medical and dental services on a space available, fully reimbursable basis for medical services provided at Uniformed Service facilities.

3.1.3. Facilities.

The Government will provide the necessary workspace for contractor staff to provide the support outlined in this PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment. The contractor shall comply with Government regulations for use of Government telephones and computers. All contractor personnel with computer access at Government facilities shall complete annual Information Assurance Awareness training via The Network User’s Licensing CBT and observe local computer security policies and procedures. Government facilities have been inspected for compliance with Occupational Safety and Health Administration (OSHA) and environmental regulations. The facilities are provided “as is” and the Government does not represent the condition, quality, or completeness of the property. Should a hazard be identified, the Government will correct the OSHA or environmental hazard(s) according to base-wide developed and Government approved plans for abatement, taking into account safety and health priorities under this PWS.

Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the contractor. Should the contractor cause the OSHA or environmental hazard (due to negligence, misuse of space, non-compliance, disturbing of materials such as asbestos, lead-based paint, or other reasons), the contractor, at his/her expense, shall re-mediate the hazard and any other consequences of such action. The Government will assume no liability or responsibility for the contractor's compliance or noncompliance with such requirements; except, for the aforementioned requirement to make corrections according to approved plans of abatement subject to base-wide priorities. Before any modification of any Government provided facility by the contractor, at contractor expense, the contractor must furnish, to the Contracting Officer’s Representative (COR), documentation describing the modification requested. No alterations to the facilities shall be made without specific written permission from the COR and building facility manager. The contractor shall return the facilities to the Government in the same condition as received; fair wear and tear and approved modifications.

The contractor shall be liable for all corrective actions arising from deficiencies not documented in their initial survey.

3.1.4. Utilities.

The Government will provide electricity, water, sewage, and heating for Government furnished facilities. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which includes turning off water faucets or valves after using the required amount.

3.1.5. Records.

The Government will furnish all existing records associated with this PWS. The contractor shall maintain current files IAW AFI 33-322, Records Disposition—Procedures and responsibilities; and AFRIMS, Records Disposition Schedule; AFMAN 33-363 Management of Records, or as directed by the Base Records Manager. Contractor personnel who are designated records custodians, by written appointment to the FSS Functional Area Records Manager (FARM), shall attend initial records management training conducted by the Records Manager during the transition period; and continuing records education and training classes as scheduled by the Records Manager. The designated CORs will provide contractors with a point of contact and suspense date for submission of designated records custodians during the 30-day transition period. All records, documents, electronic databases, and associated papers provided by the Government or generated during performance of this PWS shall become Government property and shall remain in place upon contract termination or completion and incorporated into the filing system. During the period of the contract, these items shall be available for Government review as needed.

3.1.6. Equipment.

Each contractor employee, working at a government facility, will be provided with office furniture, supplies, and access to software/hardware documentation and computer resources (with standard desktop configuration) adequate to accomplish their assigned tasks

3.1.7. Services.

The Government will provide on base mail distribution, United States Postal Services, and parcel service. These services shall be limited to official government mail matters required under the terms of this contract. The Government will provide general on base security and fire protection services, including fire prevention protection, inspection, and maintenance of government-furnished fire extinguishers and systems. The Government will provide emergency medical treatment and patient transportation service for contractor personnel associated in the performance of the contract. The contractor shall reimburse the Government for the cost of medical treatment and patient transportation service at the current inpatient or outpatient treatment rate, as appropriate. All mishaps will be promptly reported to the base safety office. The Government will provide refuse collection from dumpsters identified by the COR. The contractor shall be responsible for bringing refuse to the identified dumpsters. The contractor shall not dispose of flammable liquids, mineral spirits, oils, lubricants, and other flammable or hazardous material in base dumpsters. The contractor will be required to comply with all installation hazardous material management and recycling programs.

4. GENERAL INFORMATION

4.1. CONTRACTOR KNOWLEDGE, SKILLS, AND ABILITIES (KSA)/CERTIFICATIONS

4.1.1. Contract Manager.

The contractor shall provide a contract manager who shall direct contract performance and an alternate who shall act for the contractor when the manager is absent. The contractor shall designate these individuals in writing to the CO. The contract manager and alternate shall have full authority to act for the contractor on all matters relating to the daily operation of this contract. The contract manager and alternate shall be available during business hours, Monday through Friday, except Federal holidays or when the Government facility is closed for administrative reasons.

4.1.2. Phase-In/Phase-Out (Transition) Period.

To minimize decreases in productivity and to prevent negative impacts on other services, the contractor shall on-board personnel during the thirty (30) day phase-in/phase-out periods. During the phase-in period, the contractor shall familiarize themselves with performance requirements in order to commence full performance of services on the period of performance start date.

4.2. PERIOD OF PERFORMANCE

From start of contract through duration of 5 years unless changed by contracting officer.

4.3. PLACE OF PERFORMANCE

RAF Lakenheath and RAF Mildenhall

4.3.1. The contractor shall invoice for travel required outside the immediate area in support of PWS tasks in accordance with the Joint Travel Regulations (JTR) on a cost-reimbursable basis. The contractor shall submit a travel itinerary, estimated cost, and supporting documentation to the CO and the COR for approval NLT five (5) workdays prior to travel. Per diem and travel rates shall not exceed the amount authorized in the JTR. Airfare shall not exceed the prevailing rates for commercial airlines at economy/tourist class. When required, the contractor shall use the most reasonable means of ground transportation (e.g. taxi, bus, rental car). Only actual travel costs will be reimbursed. The Government will not reimburse local travel and related expenses to the contractor for daily travel to or from work.

4.3.2. While at a travel location, the contractor shall provide technical assistance and collect information during meetings and reviews. The travel required under this task order may include CONUS and OCONUS travel.

4.4. HOURS OF OPERATION

4.4.1. Continuity of Operations.

The contractor shall ensure continuity of operations during periods of personnel turnover and long-term absences. Long-term absences are considered those longer than two weeks duration.

4.4.2. Normal Base Hours.

Base hours of operation are 0730 – 1630. The contractor may find it necessary to deviate from the normal base hours of operation, to ensure timely completion of work under this PWS at no additional cost to the Government. The contractor shall provide continuous coverage during normal operating hours while performing the services required within this PWS. Normal operating hours are 0730 to 1630, Monday through Friday, at RAF Mildenhall and RAF Lakenheath. The Government will notify the contractor if normal operating hours change.

4.4.3. Holidays.

4.4.3.1. U.S. Federal Holidays. The contractor is not required to work the following United States federal holidays: New Years’ Day, Martin Luther King Jr Day, President’s Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day and Christmas Day.

4.4.3.2. U.K. Bank Holidays.

4.4.3.2.1. The contractor is not required to work the following U.K. bank holidays: New Year’s

Day, Good Friday, Easter Monday, Early May Bank Holiday, Spring Bank Holiday, Summer Bank Holiday, Christmas Day, Boxing Day. If a bank holiday is on a weekend, a ‘substitute’ weekday becomes a bank holiday, normally the following Monday.

4.4.4. Mission Essential.

4.4.4.1. Performance of Services during Crises Declared by the National Command Authority or Overseas

Combatant Commander: Services determined to be essential for performance during crisis according to DoDI 3020.37 is listed in attachment 1 of this document. Hours of operation required are Monday to Friday 0730 to 1630. Access to the installation during various FPCONs - Contractors will be assigned a mission essential designation IAW requirements contained in AFMAN 31-113 USAFESUM-O 3Mar17 FPCON References and AFMAN 31-3113 USAFESUP-O 3 March 17 Attachment 15 USAFE Access Control Requirements. Only the installation commander or the unit commander requesting contract support may assign the mission essential designation.

4.4.4.2. In accordance with DFARS 252.237-7024, the offeror shall provide with its offer a written plan describing how it will continue to…