Attachment 1 - PWS_and_PRS - Laundry - 08-01-2024.docx

PERFORMANCE WORK STATEMENT (PWS)

For Laundry Services At the

240th Regiment, Regional Training Institute (RTI)

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform laundry services, as defined in this PWS. The types of linens to be cleaned include, but not limited to, sheets, pillowcases, mattress covers, blankets, comforters.

1.2 Background: The 240th Regiment, Regional Training Institute (RTI) operates a 99 bed hotel quality style barracks, which requires clean linen service in support of the units of the Maine Army National Guard. The U.S. Army Center for Health Promotion and Preventative Medicine, (USACHPPM) office requires the use of clean linen on all beds to comply with health and sanitation guidance outlines in the USACHPPM Technical Guide 314, dated May 2007.

1.3 Period of Performance (PoP): The Period of Performance shall be 1 Base Year of 12 months and two 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall provide services as prescribed by the delivery schedule, except on recognized US holidays. The contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS. Performance shall be at the: 240th Regiment, Regional Training Institute (RTI), 289 Hildreth Street, North, Building #700, Bangor, Maine 04401

1.4.1.1 Telework: The Government does not permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Plant (COOP), a telework program may be enacted to ensure that the Government’s mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures: Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation, including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation which may affect performance. The Government reserves the right to direct the removal of an employee for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): Reserved

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): Reserved

1.4.5.1.1 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements: Reserved

1.4.5.1.2 Trusted Associated Sponsorship System (TASS): Reserved

1.4.5.1.3 Reserved

1.4.5.1.4: Reserved

1.4.5.1.5 Reserved

1.4.5.1.5.1 Failure to comply with these requirements may result in withholding of final payment.

1.4.5.1.6 Reserved

1.4.5.2. For contractors that do not require a CAC, but require access to a DoD facility or instillation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center interstate Identification (NCIC-III) and Terrorist Screening Database (TSDB) Army Directive 2014-05), and applicable instillation, facility and area commander installation/facility access, and local security policies and procedures (Provided by a Government representative).

1.4.5.3 Awareness Training (AT) Level 1: Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installation, facilities, and controlled access areas shall complete AT level 1 training within 30 calandar days after contract start date and within 30 calandar days of new employee commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calandar days after completion of training by each employee or subcontractor personnel. AT level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html

1.4.5.4 iWATCH Training: Reserved

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or received a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government’s computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 (IA)/Information Technology (IT) certification. Reserved

1.4.5.6.1 Reserved

1.4.5.6.2 Reserved

1.4.5.6.3 Reserved

1.4.5.6.4 Reserved

1.4.5.6.5 Reserved

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. Reserved

1.4.6.2 Lock Combinations: Reserved

1.4.7 Special Qualifications: Reserved

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR, to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractors’ personnel are suitably marked as contractors’ products or the contractors participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.10.1 Reserved

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero-tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel: Reserved

1.4.13 Data Rights: Reserved

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods: Reserved

1.5. All workmanship shall be in accordance with practices established by the National Association of Institutional Laundry Managers (ALM). It is intended that services shall include all processes necessary for the laundering of the articles even though every step involved is not specially mentioned. All work shall be performed under sanitary conditions. After processing, laundered articles shall be in serviceable and sanitary conditions.

1.6 The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office.

PART 2

DEFINITIONS & ACRONYMS

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: Reserved

3.2 Materials: Reserved

3.3 Equipment: Reserved

3.4 Services: Reserved

3.5 Utilities: Reserved

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Secret Facility Clearance: Reserved

4.3 Contractor Security Clearance: Reserved

PART 5

SPECIFIC TASKS

5.0 Requirements: The contractor shall:

5.1 The Contractor shall provide full commercial laundry cleaning service.

5.1.1 The Contractor shall pick-up, account for, process at the off-post laundry facility and return all articles received for cleaning and laundering to the RTI. The Contractor shall be responsible and accountable for all Government laundry items from the time of pick-up until returned to the service point. The Government will not provide any equipment, fuel, or personnel to the contractor for execution of this contract

5.1.2 All coordination for drop off and pick-up shall be made between the COR and Contractor. If there should be a conflict arise which cannot be resolved between the COR and Contractor, the Contracting Officer shall be notified immediately.

5.1.3 The Contractor is solely responsible for proper washing and drying procedures. If a problem develops with an item, the Contractor shall notify the COR.

5.2 Schedule: Deliveries shall be scheduled to arrive at the 240th Regiment, RTI in accordance with the table below. The original articles that were picked up shall be returned no later than five business days after pickup, except when otherwise approved by the Contracting Officer Representative (COR). The COR will contact the contractor to inform of schedule changes. Pick-up delivery days will be Monday, or Tuesday unless coordinated.

5.2.1 The Contractor shall provide pick-up and delivery service. Items being turned to the Contractor will be weighed and label by the COR. The Contractor shall verify the weight of items being picked-up. The Contractor shall record the number of items being delivered on the delivery ticket and the COR will verify amount.

5.2.2 Pick-up and Delivery Times and Location: The contractor shall pick up and deliver items to the location identify below. The contractor shall pick up soiled items up to 3 days per month and deliver clean items 5 days after between the 8:00am and 3:00pm.

(A mutually agreed upon recurring scheduled between the COR and the contractor will occur after award).

5.2.3 Pick-up. Weighting of soiled items shall be done by Government personnel prior to pick-up. The Government will retain a delivery ticket copy for computing variance when clean items are delivered.

5.2.4 Delivery. All soiled items picked up must be delivered according to delivery schedule. The contractor shall submit invoice monthly for services rendered for payment processing. If there is/are any discrepancies noted, COR must notify the contractor immediately for resolution.

5.3 Packaging. Laundered items will be plastic wrapped, and tied in a manner that will preserve a sanitary condition of the finished work during all phases of handling and transit.

5.3.1 Linen: Folding shall be done in such a way as to make neat bundles, with no tails hanging out.

5.4 Special and Emergency Situations: Due to heavy consumption, the contractor shall provide emergency delivery of clean items. The COR will attempt to provide 24 hours advanced notice of special and emergency service requirements. The Government estimates approximately 4 emergency call per year. Payment for special and emergency services will be via a separate line item on the pricing schedule.

5.4.1 The amounts of articles to be picked up and laundered vary throughout the year based upon training population of the 240th, RTI and tend to increase significantly in the summer months. The current average is approximately 14,500 pounds per year. The government cannot guarantee a minimum amount of articles, and the service provided by the contractor will be on as needed basis only.

5.5: Standards of Quality

5.5.1 Re-Performance of Laundering. The contractor shall re-perform cleaning of items identified by the COR as unsatisfactorily cleaned at no additional cost to the Government. Items shall be re-cleaned and returned to the same exchanged point to the next scheduled normal delivery day. If the return period falls on a holiday, items shall be returned the next scheduled normal delivery day following the holiday. The contractor shall ensure items re-cleaned are segregated from the other cleaned laundry and identified as “re-cleaned” by a label or tag marked “re-cleaned”, and include the date and load number with which the items were originally returned. The weight (or number) of the returned items shall be deducted from the total daily weight (or number) on the day the discrepancy was noted.

5.6 Missing Items. Any missing items will be returned within 5 work days at no additional cost to the Government. However, if any articles are missing for 15 days or longer, these items will be considered lost, and the contractor shall reimburse the Government the exact replacement cost of the item.

5.6.1 Damaged Items. Any items that are identified as damaged due to negligence of the contractor will be repaired or replaced by the contractor. The Contracting Officer will determine if items will be replaced or repaired when damaged due to contractor’s negligence. The contractor shall pay the Government the exact replacement cost of the item for lost or damaged articles.

5.6.1.1 The contractor shall re-perform cleaning of items identified by the COR as unsatisfactorily cleaned at no additional cost to the Government. Item shall be re-cleaned and returned the next schedule delivery date.

5.7 The contractor shall receive direction for performance of this contract only from assigned Contracting Officer or Contracting Officer’s Representative. Unit leadership and/or Soldiers receiving services will not direct or modify tasks contracted to the vendor.

5.8: Invoicing: All contractor invoices shall be submitted via Wide Area Workflow (WAWF) using contract line-item numbers (CLINs). The contractor shall be required to establish account(s), access method(s), log-in(s), and get all necessary training prior to submitting invoices through WAWF. Invoices not submitted via WAWF shall not be accepted or paid.

5.8.1 Receipts: The contractor shall issue a receipt for soiled laundry on a delivery/pick-up receipt by items and/or quantity at the pick-up location.

Part 6 Applicable Publications

6.0 Applicable Publications: Publications applicable to this PWS are listed below:

Publication (Chapter/Page)

Federal Acquisition Regulation https://www.acquisition.gov/?q=browsefar

Defense Federal Acquisition Regulation Supplement http://www.acq.osd.mil/dpap/dars/dfarspgi/current/index.html or https://www.acquisition.gov/dfars

Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

DoDM 1000.13-M-V1 DoD Identification (ID) Cards (Enclosure 2, paragraph 3.b) 01/23/2014 (Change 1: 07/28/2020) http://www.esd.whs.mil/Directives/issuances/dodm

Federal Information Processing Standards (FIPS) Publication 201-2 Personal Identity Verification (PIV) of Federal Employees and Contractors (Paragraph 9) August 2013 http://nvlpubs.nist.gov/nistpubs/FIPS/NIST.FIPS.201-2.pdf

https://www.esd.whs.mil/Directives/issuances/dodm/

DoDI 5200.46 DoD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC) 09/09/14 (Change 1: 05/04/2018) https://www.esd.whs.mil/Directives/issuances/dodi/

Homeland Security Presidential Directive (HSPD)-12 Policy for a Common Identification Standard for Federal Employees and Contractors 08/27/2004 https://www.dhs.gov/homeland-security-presidential-directive-12

DoDI 5400.11 Department of Defense Privacy and Civil Liberties Programs 01/29/2019 https://www.esd.whs.mil/Directives/issuances/dodi/

DoD 5400.11-R Department of Defense Privacy Program 05/14/2007 https://www.esd.whs.mil/Directives/issuances/dodm/

DoDD 8140.01 Cyberspace Workforce Management

10/05/2020 https://www.esd.whs.mil/Directives/issuances/dodd/

DoD 8570.01-M Information Assurance Workforce Improvement Program 12/19/2005 (Change 4: 11/10/2015) https://www.esd.whs.mil/Directives/issuances/dodm/

DoD 5220.22-M National Industrial Security Program Operating Manual (NISPOM) 02/28/2006 (Change 2: 05/18/2016) https://www.esd.whs.mil/Directives/issuances/dodm/

6.1 Applicable Forms: Forms applicable to the PWS are listed below:

DD 1172-2

Application for Identification Card/DEERS Enrollment

I-9 Employment Eligibility Verification 10/21/2019 https://www.uscis.gov/sites/default/files/files/form/i-9.pdf

DD 441

Department of Defense Security Agreement Feb 2020 http://www.dtic.mil/whs/directives/forms/dd/ddforms0001-0499.htm

TECHNICAL EXHIBIT 1

Performance Requirements Summary (PRS)

This PRS includes performance objectives the Government will use to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).

TECHNICAL EXHIBIT 2

Deliverables Schedule

https://wawf.eb.mil/piee-landing/

TECHNICAL EXHIBIT 3

Estimated Workload Data

The amounts of articles to be picked up and laundered vary throughout the year based upon training population of the 240th, RTI and tend to spike significantly in the summer months. The current average is approximately 14,500 pounds per year. The government cannot guarantee a minimum amount of articles, and the service provided by the contractor will be on as needed basis only.

This information is provided for historical background only. It is not a guarantee of workload quantities.

Ver. October 2022