Attachment 1 PWS 13 JAN 2025.pdf

Performance Work Statement

Laundry Services

Cannon AFB, NM

Revised 13 January 25

TABLE OF CONTENTS

SECTION PAGE NUMBER

1.0 DESCRIPTION OF SERVICES 3

1.1 LAUNDRY SERVICES 3

1.2 NON-REIMBURSABLE REPAIRS 3

1.3 UNSERVICEABLE ITEMS 3

1.4 TRANSPORTING SOILED AND CLEAN ITEMS 3

1.5 COUNT OF ITEMS 3

1.6 SOILED LAUNDRY PICKUP 3

1.7 REWASH/RECLEAN OF LAUNDERED ITEMS 4

1.8 MISSING/LOST ITEMS 4

1.9 LAUNDRING UNIFORMS 4

2.0 SERVICE SUMMARY 5

2.1 QUALITY CONTROL 6

2.2 CONTRACTING OFFICER REPRESENTATIVE (COR) 6

3.0 GOVERNMENT FURNISHED PROPERTY 6

4.0 4.1 4.2 4.3 4.4 4.5 4.6

GENERAL INFORMATION

HOLIDAYS

CONTRACT MANAGER

PERSONNEL

EMPLOYEE RESTRICTIONS

SECURITY REQUIREMENTS

SAFETY

5.0 CONTRACTOR MANPOWER REPORTING 8

6.0 PERFORMANCE OF SERVICE DURING CRISIS OR CONTINGENCY 8

APPENDICES:

APPENDIX A – Delivery and Pickup Schedule APPENDIX B – Monthly Tally Sheet APPENDIX C – Soiled Laundry Pick Up

1.0. DESCRIPTION OF SERVICES: This is a non-personal service. The contractor shall provide all personnel, equipment, tools, materials, supervision, transportation, and other services necessary to perform laundry and dry-cleaning services for Cannon AFB, New Mexico in accordance with (IAW) all federal, state and local laws and regulations.

1.1. LAUNDRY SERVICES: The Contractor shall pick up soiled items and return clean items in accordance with PWS Appendix A, Delivery and Pickup Schedule. The contractors shall deliver correct quantities of clean items professionally finished and packaged. Delivered items shall be free of dirt, stains, contaminants, debris, dampness, offensive odors, mildew and cleaning chemical residue.

1.2. NON-REIMBURSABLE REPAIRS: Except for unserviceable items, the contractor shall repair at no additional cost to the government all minor rips, tears (less then 4 inches), open seams and holes using thread and materials of the same quality, compatible color, color fastness, and texture as that used in the manufacture of the items.

The contractor shall replace broken or missing buttons with buttons of matching color and similar appearance and quality.

1.3. UNSERVICABLE ITEMS: The contractor shall return laundered unserviceable and non-repairable items in a separate bundle marked “unserviceable”.

1.4. TRANSPORTING SOILED AND CLEAN ITEMS: Clean and dirty linen shall always remain separate during transport, processing, and delivery. The contractor shall ensure all Cannon AFB items are separated from items of other customers.

Soiled items to be picked up will be counted by a government representative. The contractor and a government representative will enter the count on a laundry ticket. The laundry ticket shall be signed by the contractor and a government representative when the items are delivered and picked up.

The contractor shall return the original copy of the signed laundry ticket to the Contracting Officer Representative (COR) and will provide a duplicate copy to the government representative at each respective facility.

Monthly Tally Sheet. The contractor shall annotate information from the daily laundry tickets into the monthly tally sheet (Appendix B). The tally sheet shall be provided to the COR prior to invoicing. The tally sheet shall be submitted with the contractor’s invoice.

1.5. COUNT OF ITEMS: The contractor is liable for items lost or not returned.

1.6. SOILED LAUNDRY PICKUP: Soiled laundry shall be sorted or bundled in accordance with APPENDIX C – Soiled Laundry Pick Up.

1.7. REWASH/RECLEAN OF LAUNDERED ITEMS: Any items found to have dirt, stains, contaminants, debris, dampness, offensive odors, mildew or cleaning chemical residue shall be deemed unsatisfactory.

Unsatisfactory items shall be rewashed, at no additional cost to the government. If unsatisfactory items are found after the contractor departs, the items will be returned to the contractor on the next scheduled pick-up. The COR will notify the contractor after the unsatisfactory condition is discovered. The items shall be rewashed and/or recleaned and returned at the next regularly scheduled delivery. The contractor shall ensure rewashed and/or recleaned items are segregated from other laundry items when returned. The contractor shall ensure that items are readily identifiable upon return to the government as rewashed and/or recleaned by marking the items as “redone”. The contractor shall only rewash and/or recleaned the items once. Any items determined unsatisfactory after rewashing, shall be labeled “unserviceable” by the contractor.

1.8. MISSING/LOST ITEMS: If any item is missing from a delivery, the contractor will, on the same day the shortage occurs, issue an “I Owe You” (shortage) ticket to be redeemed by the contractor in the next regularly scheduled delivery at no additional cost to the government.

Items not delivered within 24 hours of the original scheduled delivery date will be considered missing.

If a missing item is not delivered by the last contactor duty day of the month, it is considered lost. The contractor will reimburse the government with an equitable replacement for acceptance by the COR or CO.

1.9. LAUNDERING UNIFORMS:

Honor Guard Operations: All uniforms laundered and pressed with medium or heavy starch. Return 3 days after pick-up.

Individual Protective Equipment Operation: Joint Service Lightweight Suit Technology coats and trousers – Do not bleach, starch, dry clean or press. Shall be washed using warm water 90-110 degrees Fahrenheit and use mild non-phosphate laundry detergent. Tumble dry at low temperature 110-120 degrees Fahrenheit and remove immediately from dryer. Return 3 days after pick-up.

Improved Outer Tactical Vest (IOTV) and components – Do not use caustic cleaners, bleach, yellow soap, cleaning fluids or solvents. Items shall be gentle cycle machine wash or equivalent in cold water with soap or a very mild detergent, air dry only away from sunshine. Due to the complexity of the item, they shall be returned 5 days after pick-up.

Sleeping bags – Do not bleach, starch, dry clean or press. Machine laundered using the delicate/gently fabric cycle or by hand; use cold water (up to 90 degrees Fahrenheit) and cold-water laundry detergent. Rinse in clean, cold water. Drying temperatures must not exceed 130 degrees Fahrenheit to avoid over drying. Due to the complexity of the item, they shall be returned 5 days after pick-up.

Level 7 Parka – Machine launder delicate/gentle using cold water (up to 90 degrees Fahrenheit). Do not starch or bleach. Tumble dry at temperature not exceeding 130 degrees Fahrenheit. Do not iron or press.

Cold Weather Fleece – Machine wash warm (not hot). Tumble dry low. Do not bleach. Do not use fabric softeners. Do not iron.

Both items are sensitive to high heat. The cold weather parka is made of nylon and the fleece is made of polyester.

2.0. SERVICE SUMMARY:

The contract service requirements are summarized in performance objectives that relate directly to mission essentials. The performance threshold briefly describes the minimally acceptable levels of service require for each requirement. The Services Summary and the contractor’s Quality Control Plan provide information on contract requirements, the expected level of contractor performance and the expected method of Government validation and confirmation of services provided. These thresholds are critical to mission success.

SS Performance Objective PWS Ref Performance Threshold Method of Surveillance

SS-1 Delivery and Pickup

1.2, 1.2.1,

1.9 and Appendix A

No more than 3 late deliveries or picks per month

Periodic Surveillance Customer Complaint

SS-2 Correct Quantities

1.2, 1.4, and Appendix C

No more than 3 incorrect quantities delivered per month

Periodic Surveillance Customer Complaint

SS-3

Finished packaging conforms to industry standards, quality, cleanliness, and appearance (odor/stain free)

1.2, 2.1.2, and Appendix A

No more than 3 packages returned for reperformance per month

Periodic Surveillance Customer Complaint

SS-4 Laundry packaged as specified in Para. 1.3.1

1.2, 1.1.2, and Appendix A

No more than 3 incorrectly packages per month

Periodic Surveillance Customer Complaint

The government will evaluate the contractor’s performance under this contract. For those tasks listed on the Service Summary and the contractor’s quality control plan, the COR will follow the methods of surveillance specified in this contract. The COR will record all surveillance observations. When an observation indicates unacceptable performance, the COR will require the contractor or contractor representative at the site to initial the observation. The initialing of the observation does not constitute concurrence with the observation, only acknowledgement that the contractor has been made aware of the unacceptable performance. Government surveillance of tasks not listed in the Services Summary (Non-Service Summary) may occur during the performance period of this contract. Any action taken by the Contracting Officer as a result of surveillance will be according to the terms of this contract.

2.1. QUALITY CONTROL: The contractor shall establish and maintain a Quality Control Plan to ensure laundry services are performed in accordance with the terms of this contract. A copy of this plan will include procedures to track, identify, prevent, remedy, and ensure non-recurrence of defective services. The contractor shall deliver to the government a Quality Control plan within 30 days after contract award.

2.2. CONTRACTING OFFICER REPRESENTATIVE (COR): The COR will evaluate the contractor’s performance to determine the contractor compliance with this PWS. The COR will record all observations. When an observation indicates unacceptable performance, the COR will notify the contract manager. Unacceptable performance will be re-accomplished at no additional cost to the government. The government will provide to the contractor, COR designated authority after contract award.

3.0. GOVERNMENT FURNISHED PROPERTY OR EQUIPMENT (GFP/GFE):

The government does not anticipate providing GFP/GFE in performance of this contract.

4.0. GENERAL INFORMATION

4.1. Normal duty hours are 7:00 a.m. to 4:00 p.m. Monday through Friday. This excludes federal holidays, unless otherwise required in the contract or approved by the CO. When the contractor’s work schedule conflicts with an Air Force mission requirement, advise the CO.

New Year’s Day – 1 January

Martin Luther King, Jr. Day – 3rd Monday in January

Washington’s Birthday – 3rd Monday in February

Memorial Day – Last Monday in May

Juneteenth – 19 June

Independence Day – 4 July

Labor Day – 1st Monday in September

Columbus Day – 2nd Monday in October

Veteran’s Day – 11 November

Thanksgiving Day – 4th Thursday in November

Christmas Day – 25 December

If a holiday falls on a Saturday, the preceding Friday will be observed. If a holiday falls on Sunday, the following Monday will be observed. If a holiday falls on a scheduled service day, the Contractor will be responsible for rescheduling services for the first day after the holiday observance.

4.2. CONTRACT MANAGER: The contractor shall provide a Contract Manager who will have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The name of the Contract Manager and alternate shall be designated in writing to the Contracting Officer, no later then pre-performance conference. The Contractor shall be available within normal duty hours to meet on the installation within 1 hour with government personnel. The contractor shall provide to the CO telephone numbers. This information shall be updated by the contractor whenever personnel changes occur.

4.3. PERSONNEL: Contractor personnel shall present a neat appearance. Contractor personnel shall be easily recognizable while on the installation in conjunction with this contract.

This shall be accomplished through the wear of distinctive clothing, overcoats, or hats, bearing the company name or logo. The coloring or design of the items selected should be such that identifies personnel easily and quickly for reasons of safety and personal protection.

4.4. Employee Restrictions. The government reserves the right to restrict employment under the contract of any contractor employee or prospective contractor employee who is identified as a potential threat to the health, security, general well-being or operational mission of the installation and its population.

4.5. SECURITY REQUIREMENTS: Contractor employees shall comply with Cannon AFB security requirements imposed by the Installation Commander at all times while on Cannon AFB premises. The Contractor shall obtain all necessary passes, decals, badges, or other items required for access to perform contract services at Cannon AFB. The Contractor responsible for accountability of all such media, which shall be surrendered to the Security Forces Squadron Pass and Registration Section upon completion or termination of the contract or upon termination of an individual’s employment for the Contractor. The Contractor shall comply with all Cannon AFB policies regarding entry to the installation, rules of the road, contingency operations, compliance, and photography prohibitions. Contractor employees are authorized entry to the installation for the purpose of work under this contract only and are not authorized in other facilities or areas without prior government authorization. Due to safety/security requirements, Contractor personnel shall be required to fluently speak, comprehend, read, and write English.

4.6. SAFETY: The contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. The contractor shall report to the contracting officer as soon as possible any occurrence of accident resulting in injury to government or contractor personnel, and government property.

5.0. CONTRACTOR MANPOWER REPORTING: The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the “U.S. Air Force” via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: https: SAM.Gov. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October of each calendar year. Contractor may direct questions to the Contractor Manpower Reporting Application (eCMRA) help desk.

All Contractor employees are required to have a National Agency Check (NAC) check by 27 SOW Security Forces for entry onto CAFB.

6.0. PERFORMANCE OF SERVICE DURING CRISIS OR HEIGHTENED

SECURITY:

According to Department of Defense Instruction (DoDI) 3020.37, Continuation of Essential DoD Contractor Services During Crises, and Air Force implementation thereof, unless otherwise directed by an authorized government representative, it is determined that specified base laundry services requirements under this PWS are essential to be performed during a crisis. In the event or crisis or heightened security caused by a national emergency, natural disaster or other causes, the contractor shall continue to provide Base Laundry services, in support of the Air Force mission. The Government has identified all, or a portion of the contractor services performed under this contract as mission-essential functions.

APPENDIX A

Delivery and Pickup Schedule

The following charts specifies delivery/pickup locations with their respective dates and times for this contract, to exclude holidays except as specified.

Delivery/Pickup Location Delivery Pickup Dates/Times

Pecos Trail DFAC 203 Air Commando Way

Bldg. 1225

Monday, Wednesday, and Friday between 0730-0900 hours local

High Plains Café 100 S. Dagger Rd.

Bldg. 4625

Monday, Wednesday, and Friday between 0730-0900 hours local

Honor Guard Warehouse 110 W St.

Bldg. 214

Monday, Wednesday, and Friday between 0730-0900 hours local

Individual Protective Equipment 206 E Allison

Bldg. 160

Monday, Wednesday, and Friday between 0900-1000 hours local

APPENDIX B

Monthly Tally Sheet Example

APPENDIX C

Soiled Laundry Pick Up

Soiled laundry items shall be sorted or bunded as follows:

Pecos Trail & High Plains Café Dining Facilities Honor Guard Facility

Items Amount Per Bundle Items Amount Per Bundle Chef Coats 1 Blues Shirt 1 Chef Hats 1 Blues Pants 1

Tablecloths 3 Ceremonial Coat 1

Aprons 1 Lightweight Blues Jacket 1

Cutting Gloves Pair White Ceremonial Gloves Pair

Oven Mitts & Potholders 5 Flag 1

Individual Protective Equipment Element Consolidated Club Items Amount Per Bundle Items Amount Per Bundle

Sleeping Bag, 4-piece 1 Tablecloths (by size/color/type) 10

Sleeping Bag, 5-piece 1 Napkins (by size/color) 25

JSList Chemical Suit, Jacket 1 Table Skirts (by size/color) 3

TSList Chemical Suit, Pants 1 Oven Mitts &

Potholders 10

IVOT Body Armor, Shell only 1

Parka/Fleece 1 Insert, Glove Pair