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ATTACHMENT 1
Performance Requirements Summary
Performance Objective and Standard: Lists specific Performance Objectives and the requisite Performance Standards which are considered necessary for acceptable contract performance. The absence of any contract requirement from this table does not relieve the Contractor of compliance with all of the contract requirements.
PWS Section: Provides reference to the specific PWS Section that details the performance requirements.
Acceptable Quality Level (AQL): The amount of deviation from 100% compliance that is acceptable. Attributes measured in values such as square feet or the numbers of like items are used to determine if the service provided meets the performance threshold; however, the Contractor is still expected to meet the performance standard. When necessary, this figure will be used to determine deductions from the Contractors invoiced payment. For the purpose of this contract the AQL is a maximum deviation of 4%.
Method for Performance Assessments: Describes the methods used to evaluate the Contractor’s performance in meeting the requirements of the contract.
Incentive / Disincentive: Describes the possible actions the Government may take to ensure satisfactory Contractor performance. Unsatisfactory Performance may result in both monetary deductions as well as poor CPAR ratings which affect decisions to exercise options or to make future contract awards. Less than acceptable performance may result in reductions of monthly payments as defined below.
| PWS |
| Performance Objective (list whole PWS paragraph) |
| Performance |
Standard
| Acceptable Quality Level (AQL) |
| Incentive, Disincentive |
| 2.3.6.2 |
| To the maximum extent practicable, fifteen (15) days prior to the start of each monthly cycle the Contracting Officer will provide the Contractor a list of cleaning requirements for the upcoming monthly cycle, in the same format as TE D. The Contractor shall provide the KO a routine work schedule ten (10) days prior to the beginning of each month for KO approval. If the KO does not provide any comments to the Contractor, then the schedule is considered approved. The Contractor shall submit any changes to the schedule, for approval, ten (10) days prior to implementation. The Contractor shall not schedule work on Federal holidays. Work shall be scheduled and performed so that interference with Government business or personnel is minimized. The Contractor shall avoid scheduling work on Federal Holidays. The Contractor’s routine work schedule shall be completed in the format provided for by Technical Exhibit L. The Contractor’s schedule shall identify by building/facility, and CLIN, the cleaning service required and the day(s) of the week (i.e. Monday, Tuesday, Wednesday, Thursday, Friday) the cleaning services will take place. |
| Complete a work schedule and submit it to the KO for approval. |
| 96% |
| Failure to meet the performance standards will result in marginal or unsatisfactory performance ratings, which may be subject to reduced payments and/or poor CPARS ratings. |
| 8.1 |
| The Contractor shall provide Custodial Services on Fort Hood, Texas. The work and frequency are defined in the Work Capability Levels table located in paragraph 8.3. These works include, but are not limited to, the following: cleaning restrooms and kitchens; removing trash and emptying recycle bins; cleaning windows, highchairs, cribs, playpens, and food service areas; vacuuming and spot cleaning carpet, sweeping and mopping floors, and buffing; dusting and scrubbing walls; cleaning upholstered furniture; and other associated work as directed by the Contracting Officer (KO). |
| Clean and service kitchen and break, rooms |
| 96% |
| Failure to meet the performance standards will result in marginal or unsatisfactory performance ratings, which may be subject to reduced payments and/or poor CPARS ratings. |
| 8.2.1 |
| The Contractor shall provide all management, tools, equipment, and labor necessary to ensure that custodial services are performed. The Contractor shall accomplish all cleaning tasks in accordance with (IAW) the Work Capability Levels table, located in paragraph 8.3, in order to meet the requirements of this PWS. |
| The Contractor shall accomplish all custodial work requirements IAW the standards described in this PWS. |
| 96% |
| Failure to meet the performance standards will result in marginal or unsatisfactory performance ratings, which may be subject to reduced payments and/or poor CPARS ratings. |
| 8.2.4 |
| (Vinyl, Ceramic, Wood, Concrete, etc.) The Contractor shall accomplish cleaning by the most appropriate method (vacuum, sweep, mop, spot clean, etc.) and with cleaning solutions, if applicable, for the specific floor type. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required. After cleaning floor surfaces, to include grout, the Contractor shall ensure hard floors have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards and corners shall also be clean. |
| Spot clean and mop entire non-carpeted service |
| 96% |
| Failure to meet the performance standards will result in marginal or unsatisfactory performance ratings, which may be subject to reduced payments and/or poor CPARS ratings. |
| 8.2.4 |
| (Vinyl, Ceramic, Wood, Concrete, etc.) The Contractor shall accomplish cleaning by the most appropriate method (vacuum, sweep, mop, spot clean, etc.) and with cleaning solutions, if applicable, for the specific floor type. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. Hard floors shall be cleaned, scrubbed, sealed, polished, waxed, and stripped as required. After cleaning floor surfaces, to include grout, the Contractor shall ensure hard floors have a uniform, clean appearance without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing water. Baseboards and corners shall also be clean. |
| Sweep entire non-carpeted surface. |
| 96% |
| Failure to meet the performance standards will result in marginal or unsatisfactory performance ratings, which may be subject to reduced payments and/or poor CPARS ratings. |
| 8.2.5 |
| The Contractor shall ensure the carpets are maintained free of soil, dirt, debris, litter, and other foreign matter by effective routine vacuuming. The Contractor shall not move chairs, trash receptacles, or other easily moveable items to maintain floors underneath these items. The Contractor shall vacuum carpeted floors and rugs with an industrial-type vacuum cleaner that has been certified with a GOLD rating by the Carpet and Rug Institute (http://www.carpet-rug.org). |
| Vacuum carpeted floors and rugs |
| 96% |
| Failure to meet the performance standards will result in marginal or unsatisfactory performance ratings, which may be subject to reduced payments and/or poor CPARS ratings. |
| 8.2.6 |
| The Contractor shall vacuum and clean interior floor mats. Floor mats shall be free of all visible lint, litter, debris, soil and other foreign matter. Soil and moisture underneath mats shall be removed and mats returned to their normal location. Area and throw rugs shall receive the same service. |
| Clean exterior and entrances |
| 96% |
| Failure to meet the performance standards will result in marginal or unsatisfactory performance ratings, which may be subject to reduced payments and/or poor CPARS ratings. |
| 8.2.7 |
| The Contractor shall clean all floor surfaces IAW the non-carpeted and carpeted requirements as appropriate. Stair guards, handrails, wall caps, and baseboards shall be free from grease and grime. The Contractor shall remove all marks, dirt, smudges, scuffs, and other foreign matter from adjoining stairwell walls, up to seventy-two (72) inches height from stair tread level, to provide or maintain a clean, uniform appearance. |
| Stairways/Elevators/Handicap Lifts |
| 96% |
| Failure to meet the performance standards will result in marginal or unsatisfactory performance ratings, which may be subject to reduced payments and/or poor CPARS ratings. |
| 8.2.8 |
| The Contractor shall collect and dispose of all trash from all waste receptacles, to include wastebaskets and other trash containers (exterior waste baskets, trash receptacles, and smoking urns are included in the scope of trash removal). The Contractor shall remove any trash boxes or debris stacked near the waste receptacles. The Contractor shall replace plastic trash bags and can liners as needed. |
| Trash collection and removal |
| 96% |
| Failure to meet the performance standards will result in marginal or unsatisfactory performance ratings, which may be subject to reduced payments and/or poor CPARS ratings. |
| 8.2.9.1 |
| All surfaces of sinks, toilets, urinals, lavatories, showers, shower mats, dispensers, plumbing fixtures, drinking fountains, saunas, partitions, dispensers, doors, walls, partitions, stalls, stall doors, entry doors (including handle, kick plates, ventilation grates, metal guards), walls, and other such surfaces shall be cleaned and disinfected using a germicidal agent and free from water and scale deposits, soil, streaks, and other removable matter. Restrooms shall be left with a clean or odorless scent. Showers, toilets, and urinals shall be free of spots, water spots, scale buildup, soap scum, odors, and any other deposits. Mirrors shall be clean and have no streaks or other removable matter. Partitions shall be smudge, stain free. Vents (within seventy-two (72) inches of the floor) shall be clean. Walls and grout shall be free of all firm, spots, and detergent buildup. |
| Clean and service rest rooms |
| 96% |
| Failure to meet the performance standards will result in marginal or unsatisfactory performance ratings, which may be subject to reduced payments and/or poor CPARS ratings. |
| 8.2.9.4 |
| The Contractor shall ensure restrooms are stocked sufficiently with provided supplies including toilet tissue, paper towels, and hand soap. The Contractor shall store supplies in designated areas. The Contractor shall sufficiently stock quantities to ensure supplies do not run out before the next service date. If supplies run out prior to the next service date, the Contractor shall refill within two (2) hours of notification and without additional cost to the Government. The Contractor shall only purchase and furnish items approved by the KO prior to use. |
| Restock Custodial Closets |
| 96% |
| Failure to meet the performance standards will result in marginal or unsatisfactory performance ratings, which may be subject to reduced payments and/or poor CPARS ratings. |
| 8.2.10 |
| The Contractor shall clean all facility drinking fountains, typically located near or in the vicinity of restrooms. The Contractor shall clean and disinfect porcelain, polished metal surfaces (including the orifices and drain), and exterior surfaces of fountains. Drinking fountains shall be free of streaks, stains, spots, smudges, scale, and other obvious soil. The Contractor shall not use abrasives or toilet bowl cleaners to clean drinking fountains. |
| Clean drinking fountains |
| 96% |
| Failure to meet the performance standards will result in marginal or unsatisfactory performance ratings, which may be subject to reduced payments and/or poor CPARS ratings. |
| 8.2.11 |
| Regular dusting includes surfaces within six (6) feet of the floor and shall be free of dust, lint, cobwebs, and litter. High dusting includes surfaces above approximately six (6) feet up to ten (10) feet. Surfaces could include items such as tables, shelves, bookcases, storage lockers, window sills, hand rails, pictures, clocks, window blinds, ceiling fans, etc. |
| Dusting |
| 96% |
| Failure to meet the performance standards will result in marginal or unsatisfactory performance ratings, which may be subject to reduced payments and/or poor CPARS ratings. |
Note: Government surveillance of Contractor performance is not limited to the Performance Objectives as outlined in this PRS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.
