Attachment 1- PRATUS Performance Work Statement.pdf

US Department of Agriculture (USDA)

Performance Work Statement

PRATUS AI Software Platform

GENERAL INFORMATION

1.0 Background and Purpose:

The United States Department of Agriculture (USDA), Office of Homeland Security (OHS), requires a secure commercial software platform to support enterprise situational awareness, operational coordination, information sharing, data analysis, reporting, and decision support activities. USDA OHS is responsible for coordinating homeland security, emergency management, continuity planning, incident response, and resilience activities across USDA mission areas and partner organizations. To enhance operational effectiveness and provide timely access to actionable information, USDA OHS seeks to access the PRATUS™ platform. The platform delivers capabilities including all-hazard and threat situational awareness through OSINT and analytics spanning weather events to infrastructure impacts, AI-powered decision support with AI-driven Situational Reports via PRATUS AI™, tools for coordinating event and incident response, and streamlined exercise management workflows. The platform will provide integrated data management, visualization, workflow automation, and reporting capabilities that support OHS mission requirements and facilitate coordination across USDA components and external stakeholders.

PRATUS has designated FATHOM, a WO-SDVOSB, as its exclusive federal provider of training, workforce enablement, adoption, and implementation services. Procuring these services from another source would introduce performance risk and prevent USDA from receiving the authorized support model required for successful platform adoption.

FATHOM, as the prime contractor, shall provide the PRATUS platform and associated services. FATHOM may utilize PRATUS technical personnel and resources as necessary to support platform implementation, operations, maintenance, and engineering activities

2.0 Scope:

FATHOM shall provide all labor, software subscriptions, implementation services, technical support, training, program management, and associated resources necessary to deliver the PRATUS solution and related services to USDA OHS.

FATHOM shall serve as the single point of accountability to the Government for all contract performance, including management of any subcontractors, technology partners, software providers, and supporting personnel utilized in performance of this contract.

Services shall be delivered as a Firm Fixed Price (FFP) requirement and include all costs associated with performance.

3.0 Objectives:

Prime Contractor shall:

• Provide USDA access to the PRATUS software platform.

• Configure the platform to support USDA operational requirements

• Provide DevSecOps and CI/CD services for test and production environments

• Provide user onboarding and training

• Deliver ongoing technical support via access to the PRATUS Knowledge Hub

• Ensure platform availability, security, and performance

• Support data integration and reporting capabilities

• Provide program management and customer success support throughout the period of performance

4.0 Technical Requirements/Tasks:

Prime Contractor shall provide qualified technical personnel with expertise in the PRATUS platform to perform implementation, configuration, integration, and support activities.

4.1 Software Licensing:

Prime Contractor shall:

• Provide subscription access to the PRATUS platform for authorized USDA users

• Provision user accounts within 05 business days of receipt of user authorization

• Maintain current software versions and updates throughout the period of performance

• Provide access to standard platform functionality and commercially available enhancements released during the subscription period

4.2 Platform Configuration:

• Conduct an implementation kickoff meeting

• Configure the platform according to USDA approved requirements

• Establish user roles and permissions based on USDA policy requirements

• Configure reporting dashboards and workflows as required

• Validate functionality prior to production deployment

4.3 Data Integration Support:

• Support integration with USDA approved data sources

• Assist with data mapping and ingestion activities

• Troubleshoot integration issues

• Maintain documentation of implemented integrations

• 4.3 Data Integration Support:

4.4 Training:

Prime Contractor shall provide comprehensive training and enablement services to support effective system adoption and ongoing user proficiency, including:

• Initial administrator training, delivered via instructor-led sessions (virtual or in-person)

• End-user training resources, including role-based instructional materials, job aids, and guidance to support consistent and effective system use

• A centralized Knowledge Base, maintained by the Prime Contractor, containing:

o Frequently Asked Questions (FAQs) o Step-by-step instructional content and job aids o Updates aligned with system enhancements and release cycles o Ongoing training and content updates, ensuring all materials remain current with system functionality, enhancements, and evolving user needs o Integration with Help Desk and Technical Support, including:

Alignment of training materials with common support inquiries and identified user challenges

Continuous improvement of training content based on support trends, feedback, and recurring issues

Escalation procedures for critical incidents

4.5 Help Desk and Technical Support:

Prime Contractor shall provide Help Desk and Technical Support services:

• Multi-channel user support, to include email and web-based ticketing, to receive, track, and respond to user inquiries and issues

• Technical assistance and troubleshooting to resolve system-related issues, including functionality, performance, and user access concerns

• Incident management and escalation procedures for critical issues, including defined protocols for timely escalation to Product and Engineering teams, as appropriate

• Support tracking, analysis, and reporting, including:

o Categorization and documentation of support requests (e.g., defects, user inquiries, feature requests, access issues) o Analysis of support trends to inform product improvements and training priorities o Regular reporting on support metrics, including volume, response times, resolution times, and common issue types

4.6 Program Management:

• Designate a Program Manager

• Conduct quarterly program review meetings

• Provide status reports documenting:

o System utilization o Support activities o Open and resolved issues o Recommended improvements

4.7 Platform Requirements:

Prime Contractor shall provide the Emergency Programs Division (EPD) and its Operations Center with situational awareness capabilities through the PRATUS platform regarding natural disasters and man-made emergencies within the scope of the USDA mission, supporting USDA OHS operational coordination, incident management, information sharing, and decision-support activities.

Prime Contractor shall provide an enterprise license to the PRATUS platform hosted within Microsoft Azure Government Cloud and maintained in accordance with applicable federal cybersecurity requirements, NIST standards, and government security policies. The enterprise license has unlimited use by USDA OHS and is non-transferable to other agencies within the Department or external to the Department without written consent between PRATUS and the government or modifications to the contract scope and financials.

The platform shall provide the following capabilities within the PRATUS HUB:

• Common Operating Picture (COP) that delivers real-time situational awareness of threats, hazards, and events that expose USDA facilities, operations, and personnel to risks from physical to cyber affects such as but not limited to wildfires, hurricanes, floods, civil disturbances, and acts of terrorism.

• Event-driven and user-generated notifications are delivered through multiple communication channels, including email, Microsoft Teams, desktop notifications, text messaging, and other available communication methods.

• Allow users to author Situation Reports and log activities based on response actions taken in the field or at headquarters.

• AI-enabled assistance capabilities, including support for Situation Report summarization, information retrieval, and rapid access to emergency plans, procedures, checklists, and other approved operational resources.

Prime Contractor shall maintain these capabilities throughout the period of performance and provide updates, enhancements, and maintenance consistent with the commercially available PRATUS platform.

5.0 Deliverables:

6.0 Period of Performance:

The period of performance shall be:

• Base Period: Twelve (12) months from date of award

• Option Periods: Up to four (4) additional twelve-month option periods. Pricing for any option period is subject to review and may be adjusted from the pricing applicable to the base period.

7.0 Place of Performance:

Work shall be performed remotely using Contractor-provided facilities and cloud-hosted infrastructure unless otherwise specified by USDA.

8.0 Government Roles and Responsibilities:

USDA shall provide:

• Access to authorized personnel

• Required data and documentation necessary for implementation

• Designated Contracting Officer Representative (COR)

9.0 Contractor-Furnished Property and Services:

Contractor shall provide all personnel, software, infrastructure, equipment, materials, and support services required to perform this effort.

10.0 Acceptance Criteria:

USDA will accept services upon successful completion of required deliverables and verification that performance standards identified in this PWS have been met.

11.0 Firm Fixed Price:

Prime Contractor shall provide all services described herein for a firm fixed price that includes software subscriptions, implementation, training, technical support, program management, and all associated costs required for successful performance