Attachment 1 - PMSP SETA PWS 02012021.pdf

UNCLASSIFIED

PERFORMANCE WORK STATEMENT (PWS)

SYSTEMS ENGINEERING AND TECHNICAL ASSISTANCE (SETA)

Program Manager Special Programs (PMSP)

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1.0 BACKGROUND

1.1 (U) General. PMSP is responsible for conducting the Research, Development and Acquisition of military weapons, materiel and life cycle sustainment in support of the highest priority operators within the United States Special Operations Command (USSOCOM). The scope of this Performance Work Statement encompasses contractor effort provided to the Government for military weapons and equipment program and project management, engineering services, logistics, and business management.

1.2 (U) Non-Personal Services. The Government shall neither supervise Contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. If the Contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the Contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

1.3 (U) Inherently Government Functions. The Contractor shall not perform any inherently governmental functions pursuant to FAR Part 7.500. The Contractor shall be required to perform the functions that are not considered to be inherently Governmental functions, as set forth in FAR Part 7.503.

2.0 DELIVERY/PERFORMANCE PERIOD

2.1 (U) Contract Type/Period of Performance. The Government anticipates award of a Firm Fixed Price Indefinite Delivery/Indefinite Quantity contract with a 60-month ordering period. A Task Order will be issued, using at least the minimum amount stated in the Request for Proposal, upon contract award. Additional Task Orders may be issued simultaneously and will be negotiated using the Firm Fixed Priced labor categories/rates in the PMSP Labor Rate Pricing Model and may include Travel in conjunction with services the Contractor will be required to perform.

2.2 (U) Place of Performance. Primary locations of work performance are CONUS and will take place at Fort Belvoir, VA, Fort Bragg, NC, Lexington, KY, and Fort Eustis, VA. Additional travel may be required to various posts, camps, and stations (P/C/S) during the performance of the contract. OCONUS performance locations are possible to include contingency operations areas.

Individual task orders will specify the performance locations.

2.3 (U) Work Hours. Normal work hours are Monday through Friday 8 am to 5 pm at the Government locations, not to exceed 40 hours/week, excluding Federal holidays listed in 2.4 or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. Contractor personnel will not normally

UNCLASSIFIED Page 2 be permitted to work in the Government facilities without Government personnel present. The Contractor will coordinate with the COR if alternate work scheduling is required to accommodate a normal work day where Government personnel may not be present in the facility.

2.4 (U) Recognized Federal Holidays. The recognized Federal Government holidays are as follows:

New Year’s Day Dr. Martin Luther King’s Birthday Presidents Day Memorial Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

2.5 (U) Filling Positions on New Task Orders and Replacement of Personnel after a Position is vacated. The Contractor’s obligation to perform the required services exists throughout the contract period. The Contractor is responsible to fill and maintain all positions for the uninterrupted performance of all tasks defined within this PWS. The mission of the PMSP cannot tolerate lost support services. Therefore, the Contractor is required to fill any vacated position in its workforce within thirty (30) days of the employee’s departure. The Contractor shall not invoice against any unfilled positions.

3.0 GOVERNMENT FURNISHED EQUIPMENT (GFE) / GOVERNMENT FURNISHED

INFORMATION (GFI)

3.1 (U) The Government will provide all necessary facilities, administrative and office equipment, materials, and logistics required in the performance of this contract at CONUS and OCONUS locations. The Contractor shall exercise responsibility and accountability for Government property dedicated to its employees’ use in performance of contract requirements. This responsibility includes the obligation to properly use, care for, and safeguard all Government property in their personal possession. Any property or resources so provided shall be used only for contract performance-related purposes. For example, the Contractor shall not use IT resources to access pornographic materials/web sites, conduct personal business, run unauthorized software, or play games, per AR 25-2 and the Joint Ethics Regulation, JER 5500-7.

4.0 SECURITY

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4.1 (U) General. Security shall be in accordance with the attached DD FM 254 - Security Classification Specification. Up to One Hundred (100) contractor team individual(s) supporting this contract shall be cleared at the TOP SECRET level with SCI eligibility at the start of this task and must be able to obtain SCI access within 30 days of filling an assigned billet. All other Contractor team individuals shall be cleared at the SECRET level at the start of this task. All Contractor team individual(s) supporting the task must maintain the required security clearance level throughout the contract period of performance. At the discretion of the government, selected individuals supporting this task will require access to Special Access Program (SAP) information.

Access to SAP information requires the requisite security clearance based on a security investigation with a date less than 5 years old and requires employees to undergo additional personnel security screening meeting the DoD SAP accessing directives and policies. Contractors will require access to COMSEC, Restricted Data, Critical Nuclear Weapon Design Information (CNWDI), Formerly Restricted Data, SCI, Foreign Government Information, NATO, and ACCM material in performance of this effort. Contractor will require access to NIPRNET / SIPRNET / JIANT / JWICS / SAPNET computer systems only at government facilities. Contractor will be authorized to courier classified information up to the Secret level at contractor facilities and up to TS/SCI level at government facilities only in performance of official duties upon approval of and designation by the COR and/or SSO.

4.2 (U) Safeguarding. The contractor shall ensure requirements are met for safeguarding classified information and classified materials IAW DoD 5220.22-M and DoDM 5200.01, Vol 3.

Contractor shall adhere to requirements for obtaining and verifying personnel security clearances, controlling access to restricted areas, verifying security clearances and indoctrination of visitors, protecting government property, data, and automated/non-automated management information systems IAW applicable DoD guidance and regulations. The contractor's management system shall prevent unauthorized disclosure of classified and sensitive unclassified information. The government contracting officer shall be immediately notified of any security incident, violations or indication of potential unauthorized disclosure or compromise of classified or sensitive unclassified information.

4.3 (U) Security Management. Security Management. The contractor shall provide security management support IAW DoD 5220.22-M, DoDM 5200.01, DoD 5105.21 and ICD 704.

Typical efforts include, but are not limited to, performing classified document control functions, classified materials inventories, program access requests, SCI nominations, Visit Certifications, preparing and monitoring personnel indoctrinations, briefings and debriefing agreements, maintaining and using security-related databases, and conducting required security training IAW the National Industrial Security Program Manual (NISPOM). All changes in personnel status will be submitted to the government’s security representatives.

4.4 (U) Operations Security. Operations Security. The Contractor's Information System (IS) shall prevent or mitigate the unauthorized disclosure of Controlled Unclassified Information (CUI) in accordance with. The Contractor shall encrypt or use other Government approved means of transmitting CUI, Personally Identifiable Information (PII) and other sensitive data and

UNCLASSIFIED Page 4 utilize need-to know for locked down files on their IS. The Government shall be immediately notified of any indication of a potential unauthorized disclosure or compromise of classified or CUI. The Contractor shall ensure all personnel involved with this contract and the information produced, sensitive and/or classified, be aware of the threat of foreign intelligence officers targeting industry for this information. Any information pertaining to this contract shall not be released for public dissemination, to include posting relationships and technologies on the Contractor's portal, unless approved by the Government.

4.5 (U) Non-Disclosure of Information. This requirement and all of its related capabilities that may or may not include all/any future modifications being developed is for the exclusive use of the Government. Performance under this contract may require the contractor to access data and information sensitive to a government agency, another government contractor, or of such nature that dissemination or use other than as specified in this PWS would be adverse to the interest of the government or others. The information developed as a consequence of this effort shall not be provided to any person or organization without the express written consent of the Government.

The contractor or contractor personnel shall divulge or release information developed or obtained in the course of contractor performance, without written approval of the Government Contracting Officer. There shall be no public announcements of the resultant contract unless authorized by the Government Contracting Officer. Information and property associated with this acquisition is to be guarded against disclosure to unauthorized sources without approval, in writing, from the Government Contracting Officer. Any question on the release or use of information, or doubt of a person's authority to request information, shall be addressed to the Government Contracting Officer. Contractor personnel involved in this contract will be required to execute an SF-312, Non-Disclosure Agreement, as a condition of employment.

5.0 REQUIREMENT

(U) The Contractor shall provide the following support services via individual task orders according to the hours, specified locations and security clearance requirements defined in the Task Order. Additional requirements, to include knowledge, skills, education and experience, are outlined in the labor category descriptions. Individual task orders will provide specific tasks, deliverables, labor categories and FTE requirements as applicable within the scope of the base contract. Individual task orders awarded may include all or only a portion of the requirements identified below. The work requirements, outlined in this section are the types of tasks and services required.

5.1 (U) Program/Project Management Support. The personnel assigned to these tasks are considered subject matter experts in one or more of the technical disciplines identified below.

The Contractor shall provide program management support to the commodity teams in support of the programs, projects, combat evaluations, and purchases in the following areas: Target Engagement Systems (weapons and ammunition), Breaching Operations (heavy and medium target defeat, explosive ordinance disposal), Visual Augmentation Systems/Fire Support (weapon scopes and sights, lasers, designators, night vision goggles, thermal imaging systems), Tactical

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Vehicles and Vehicle Armor Systems, Command, Control, Communications, Computers (C4), Intelligence, Surveillance and Reconnaissance systems (ISR), Technical Targeting, Information Operations (IO), Electronic Warfare (EW), Cyberspace Network Operations (CNO), (computer networks, GPS, cellular telephone networks, Cyber Security operations including offensive and defensive techniques), Counter Unmanned Aerial Systems (CUAS), Directed Energy Weapons, Signature Reduction, and Sensitive Activity Operations. The Contractor shall develop acquisition strategies and plans for research, development, production, acquisition and sustainment of weapons and other related systems and equipment. The Contractor shall develop program documentation for acquisition strategy / plans needed to acquire appropriate approvals specified by the Program Manager, Program Executive Officer, and the Acquisition Executive. This documentation may include: Single Acquisition Management Plans (SAMP), Acquisition Program Baselines (APB), and Analysis of Alternatives and/or any other acquisition management documentation required by DoD 5000 series, and applicable USSOCOM regulations. The Contractor shall provide input to various commodity working groups / integrated process teams and Government Source Selection Boards. The Contractor shall review and analyze requirements documents including Initial Capabilities Documents (ICD), Capability Development Documents (CDD), and Capabilities Production Documents (CPD) as they relate to design issues, resource limitations and requirements allocation, and coordinate with requiring activities, conduct market research, seek input from vendors, and develop and provide the Government Contracting Office a complete procurement package that has been staffed and approved at the appropriate level. The Contractor shall prepare for and attend requirements reviews, design reviews, and Integrated Product Team (IPT) meetings related to system development. The Contractor shall assess progress against the requirements, identify issues and/or problems and recommend specific actions to PMSP to resolve them. The Contractor shall ensure that vendors are compliant with contract standards and requirements. The Contractor shall plan and attend system testing, evaluate the developer’s test processes, plans, procedures, and test results, and verify that requirements are met. The Contractor shall perform technological and program related analyses; Security/data management and administrative support. The Contractor shall provide input to meetings, conferences, Integrated Product Teams (IPTs), program acquisition/commodity working group teams, and semi-annual programmatic reviews, as applicable. The Contractor shall prepare, update, maintain and present program and project briefings using a standard format. The Contractor shall provide input to and develop schedules, life cycle cost estimates, required procurement documentation, and perform analyses in support of acquisition management and business management. The Contractor shall track status of procurement actions and prepare and submit sub-tasks to the receiving supply support activity. The Contractor shall ensure items ordered are received by the requesting unit and that all receipt documents are returned to the PMSP Contracting Office for payment approval and contract closeout. The Contractor shall provide periodic reconciliations with the supply support activity.

5.2 (U) Science and Technology (S&T) Support. The Contractor shall provide science and engineering expertise in the conducting Research, development and Acquisition and product fielding and sustainment, Science and Technology (S&T) liaison support for the National Capital Region (NCR) for PMSP and USASOC. The contractor shall provide input on Information

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Technology (IT) and IT related activities. The Contractor shall interact with Other Government Agencies (OGA’s) in the NCR in order to improve the communication, awareness and the ability to monitor S&T activities that could be relevant to Special Operation Forces (SOF) interests and influence of the NCR-based OGA S&T activities in alignment with USSOCOM priorities ensuring the Command has a presence in the NCR on new technology advancements, achievements and opportunities.

5.3 (U) Procurement Support. The Contractor shall process incoming and outgoing message traffic; assigning responsibility for message traffic to appropriate commodity areas, and maintain accountability for messages. The Contractor shall de-conflict irregularities in message traffic with the sender in order to ensure accuracy. The Contractor shall provide input on the submission of completed purchase requests to the selected contracting office. The Contractor shall ensure all required documents and records supporting purchases and sub-tasks are routed and/or filed appropriately. The Contractor shall maintain the key databases—APMS and General Fund Enterprise Business System (GFEBS)—for all purchases, monitoring for past-due requirements and closed-out program requirements. The Contractor shall work assigned purchase requests through to completion. The Contractor shall monitor all active contracts and report significant actions to the appropriate Government representative. The Contractor shall perform administrative tasks in order to facilitate rapid acquisition of goods and services in support of the customer. The Contractor shall research commodities for Government Purchase Card (GPC) purchase orders, and will maintain GPC files in accordance with the office Standing Operating Procedure.

5.4 (U) Contract Support. The Contractor shall provide input to the Contracting Office with work products that are accurate and free of any errors for Government Contracting Officer approval. At all times, contractor employees shall readily and clearly identify themselves in written and oral communications as a contractor employee to dispel the perception that they are acting in the capacity or with the authority of the Government official.

5.5 (U) Requirements Documentation Support. The Contractor shall provide advice, recommendations, and input to the Contracting Officer in working with program offices to refine requirement and performance measurement documents. The Contractor shall prepare documents such as Statements of Work (SOW), Statements of Objective (SOO), Performance Work Statements (PWS), Quality Assurance Surveillance Plans (QASP) and other documents for the purpose of describing the Government’s needs and surveillance methods. The Contractor shall provide input to and refine independent Government cost estimates.

5.6 (U) Acquisition Strategy Support. The Contractor shall assist in developing acquisition plans, including analyses of alternatives (AoAs), options, strategies, risks, contracting methods, competition, sources, costs or prices and milestone schedules. All documentation is subject to Government review and approval. The Contractor shall research available sources / market conditions and make recommendations as to the marketplace under consideration. Officer. The Contractor shall provide input to ensure appropriate funds are used for a given action.

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5.7 (U) Market Research Support. The Contractor shall conduct market research to identify potential sources and existing contract vehicles to include research of previous acquisitions and current market value and availability of products and services. Potential sources should be sought, to the maximum extent possible from local national sources under DFARs Subpart 225. Potential contract vehicles may include GSA Schedules, Government wide Agency contracts, and other agency contracts. The Contractor shall conduct market surveys and prepare written public announcements.

5.8 (U) Solicitation Development Support. The Contractor shall assist the Government in developing solicitation documents, such as Request for Quotes (RFQs), Requests for Proposals (RFPs), and/or Combined Synopsis/Solicitations. The Contractor shall inform the Government of any potential conflict of interest when preparing solicitation documents for an acquisition. The Contractor shall recommend appropriate solicitation terms and conditions, include applicable provisions, draft instructions and evaluation criteria. The Contractor shall ensure solicitation documentation has been prepared, reviewed and approved IAW acquisition regulations and policies, such as, Theater Business Clearance (TBC), legal review, and business clearance prior to release of solicitations, no matter the transmission method.

5.9 (U) Pre-Award Support. The Contractor shall prepare written documentation for both informal and formal source selection procedures to include draft source selection plans (SSP), draft instructions for source selection evaluation board (SSEB) members on roles and responsibilities, conflict of interest and non-disclosure forms are executed, assist technical evaluators in preparing evaluation documentation, provide input for drafts of source selection decision documents and contract clearance documentation for Source Selection Authority’s or applicable equivalent’s approval. The Contractor shall prepare other pre-award documents such as required Determination and Findings (D&F), Justification and Approvals (J&A), and other necessary contract file documents.

5.10 (U) Contract Award Support. The Contractor shall provide input to source selection evaluators and Contracting Officers to identify and establish pre-negotiation objectives, provide input to Contracting Officer on contract negotiations and documentation of the final negotiated agreements. The Contractor shall distribute contracts to appropriate parties. NOTE: Contractors shall not have access to past performance information submitted as a result of any RFP/RFQ.

5.11 (U) Post-Award Acquisition Support. The Contractor shall prepare documentation of contract modifications, including the exercise of options as well as monitor contractor compliance in accordance with the terms and conditions of the contract, conduct site visits and labor interviews, and bring observed contractor performance problems to the attention of the Contracting Officer. The Contractor shall review contractor invoices and Government inspection and receiving reports for accuracy. NOTE: The contractor shall not have the authority to approve contractor invoices for payment. The Contractor shall monitor contract’s use and disposition of

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Government furnished property as well as prepare applicable termination documents and contract actions. The Contractor shall prepare other contract modification documentation and actions.

5.12 (U) Contract Closeout Support. The Contractor shall monitor Government furnished property disposition and report to the Contracting Officer for actions as necessary. The Contractor shall prepare determinations, funds and payment reconciliations, recommending resolution of outstanding claims, obtaining release of claims, contract closeout tasks and documentation, and final contract file disposition and staging.

5.13 (U) Logistics Support. The Contractor shall execute a variety of logistics functions that are broad in nature and include warehousing, packaging, shipping, and maintaining, repairing, and operating facilities and/or equipment. The Contractor shall provide input on various logistics support functions and their automated support systems, involving maintenance planning, personnel planning, training, support equipment, test equipment, technical and logistics data, facilities support, and supply support. The Contractor shall: provide input to analyses associated with supply systems including analyses of supply and property requests, determines the accountability and disposition of Government property; determine the requirements for supply programs; brief managers concerning issues, problems, proposed solutions and programs accomplishment; communicate with managers/sections heads concerning issues in the supply system; plan and determines distributions and positioning of supplies; review physical inventory programs and develop plans to control inventory; determine work methods, techniques and local procedures for receipt, custody, care and distribution of materiel. The Contractor shall maintain copies of hand receipts to reflect all property on the Primary Hand Receipt, personal equipment issued, ordered and/or items received. The Contractor shall reconcile of all purchases against items received. The Contractor shall prepare purchase requests after purchases are approved.

5.14 (U) Financial Services Support. The Contractor shall perform a variety of functions related to PMSP’s financial management operations. The Contractor shall provide technical budget support by serving as a source of budgetary information for various appropriated and reimbursable accounts. The Contractor shall provide up-to-date budgetary information through maintenance of an automated ledger and access to Standard Operation and Maintenance Army Research and Development System (SOMARDS) and General Fund Enterprise Business System (GFEBS). The Contractor shall adjust a wide variety of appropriated fund accounts to reflect the effects of budgetary transactions. The Contractor shall demonstrate a thorough knowledge of established guidelines and procedures in suggesting alternative means of obtaining and using available funds. The Contractor shall determine appropriate accounting classification and appropriations to be charged by object class, fiscal year, and element of resource. The Contractor shall provide financial execution of program related work for PMSP including Reprogramming and Realignment Requests, Military Interdepartmental Purchase Requests (MIPRs), obligation plans or phasing of obligations for submission to the PMSP financial manager. The Contractor shall develop, coordinate, and track funding and budget activities with the PMSP Resource Management section, the Major Army Command (MACOM), and owning organizations. The Contractor shall provide input to the development of annual budget submission and work with the

UNCLASSIFIED Page 9 supported units in developing the appropriate level of funding to provide sustainment of fielded and new systems. The Contractor shall maintain multiple manual tracking systems. The Contractor shall research and reconcile any missing or incomplete data in all phases of the process to expedite completion of individual actions. The Contractor shall utilize SOMARDS and GFEBS to research, maintain, update, and adjust financial data as necessary. The Contractor shall make daily contact with numerous field units, headquarters, and Defense Finance and Accountability Service (DFAS). Most contacts involve the solution of problems in the recording, cost coding, and payment of documents and routine reporting. Whenever discrepancies occur, the Contractor shall discuss them with contacts in order to resolve differences. The Contractor shall provide input to various commodity working groups, integrated product teams and PMSP budget reviews.

The Contractor shall serve as back up for Administrator of the Defense Travel System (DTS) and the Government Travel Card Program (GTC). The Contractor shall provide input to deployments, operations, and management of DTS and GTC for military soldiers and civilian employees. The Contractor shall provide input to resolve issues and problems associated with travel and ensure compliance is maintained IAW the JTR.

5.15 (U) Administrative Support. The Contractor shall provide typing, word processing, data entry and reproductive services. The Contractor shall maintain action suspense logs and calendars, file documents, generate and edit documentation and prepare requests for office supplies. The Contractor shall provide a system for indexing/archiving program historical documents. The Contractor shall prepare artwork, charts, viewgraphs, and graphs and convert them into slides for meetings and briefings. The Contractor shall attend conferences and meetings, record notes and minutes, and prepare, publish and distribute these notes, minutes, summary reports, and presentation materials. The Contractor shall prepare Senior Staff travel through Defense Travel System (DTS) and communicate these arrangements with other agencies involved with the travel plan.

5.16 (U) Legal Support. The Contractor shall provide legal expertise in the lifecycle fielding and sustainment to ensure that legal reviews are conducted in accordance with (IAW) the Department of Defense (DoD) Directive 5000.1 in regard to the weapons and munitions that require legal review from the Office of General Counsel, DoD. The Contractor shall prepare the request for legal review with all supporting documents then forwarded them to the Command Judge Advocate, U.S. Special Operations Command, to undergo legal review for consistency. The Contractor shall ensure legal review of weapons and munitions documents are complete and concise and following the rules and regulations of the International legal obligations set forth by the United States, including arms control agreements, law of war, U.S. policy and any other ongoing verification needed.

5.17 (U) IT Systems Administration and Help Desk. The Contractor shall provide input to contract development of hardware, software, and communications installation plans, considering the latest techniques and interface/compatibility requirements to existing equipment, which encompass multi-vendor interconnections. The Contractor shall plan and schedule the installation of new or modified hardware, operating systems and application software to include migration, UNCLASSIFIED Page 10 integration and testing as required. The Contractor shall provide input to the production of system diagrams, flow charts or written input to requirements and specification documents. The Contractor shall manage accounts, network rights, and access to systems and equipment; manage systems resources including performance, capacity, availability, and recoverability; implement security procedures; develop and document Standard Operating Procedures. The Contractor shall perform integration of hardware and software components assuring software and systems quality and functionality; plan and design systems architecture. The Contractor shall serve as the network administrator for several separate Local Area Network/ Wide Area Network (LAN/WANs);

define and maintain network architecture and infrastructure; analyze network workload and monitor network capacity and performance. The Contractor shall maintain compatibility of all organization information systems and applications; monitor the automated systems to include troubleshooting, problem solving, upgrading, and debugging; oversee implementation of upgrades and change packages to the system, insuring timely output consistent with regulatory requirements on both networked and stand-alone equipment. The Contractor shall restore system failures and/or devises recovery plans as required. The plans include developing and/or using utility programs to: (1) isolate causes of problems between hardware, software, and applications programs; (2) enhance the ability to detect damaged or lost files; (3) optimize disk management;

(4) measures system performance, (5) control systems security; and (6) extend operating system capabilities to support local requirements. The Contractor shall make emergency fixes to restore operations and analyze problems. The Contractor shall prepare systems change procedures to solve problems and improves computer applications; perform quality analysis of computer output to assure processing accuracy and satisfaction of user requirements; coordinate with the host installation for all telecommunications support provided by the host. The Contractor shall provide daily server checks; verify security compliancy Security Technical Implementation Guides (STIGS), Information Assurance & Vulnerability Assessment (IAVA), Hot-fixes). The Contractor shall verify disaster recovery applications and validity of data across remote sites. The Contractor shall make recommendations and monitor activities in support of continuity of operation (COOP) plans IAW AR700-3. The Contractor shall also provide COMSEC Materiel/Equipment, Inventory/Accountability and Installation/Testing. All Contractor personnel providing systems administrative support shall be required to handle cryptologic encrypted software. The Contractor shall serve as the point of contact responsible for interfacing the automated system with various interrelated acquisition, accounting, and office automation systems. The Contractor shall diagnose and resolve problems in response to customer reported problems. The Contractor shall develop operating specifications for remote teleprocessing or the telecommunications equipment and services to transmit and receive data between computers, and between computers and terminal stations. The Contractor shall identify operating requirements and characteristics, coordinating requirements with telecommunications specialists who acquire circuits, assuring the connectivity and compatibility requirements are satisfied, and monitoring the quality of data transition and services provided by vendors. The Contractor shall install, maintain, and monitor performance tuning, backup, and recovery of databases. All Contractor personnel shall be required to handle cytological encrypted software.

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5.18 (U) Software Sustainment and Maintenance Support. The Contractor shall provide sustainment and maintenance of custom software for organizational business, project management and financial processes. The Contractor shall execute all maintenance actions necessary to sustain the current functionality and capabilities of the program such as; software program code repairs, patches and modifications, database migrations and index maintenance. The Contractor shall ensure that source code modifications include code comments. The Contractor shall perform configuration management of the program with a standardized system that uniquely identifies software versions. The Contractor shall update written documentation including user manuals, software specification documents and system design documents to sustain accurate documentation of the deployed version of the program. The Contractor shall perform help desk functions for users during normal duty hours to provide operation of the program or address program failures. The Contractor shall request routine training at the Government site. The Contractor shall maintain a log of all support requests to include open and closed issues with date of request and date of resolution. The Contractor shall ensure the program remains in compliance with all applicable security and Information Assurance policies and regulations. The Contractor shall perform routine checks for abnormalities in function of the program and associated data.

6.0 DATA DELIVERABLES

6.1 (U) Kickoff Meeting (CDRL# A001). The Contractor shall host a kickoff meeting and contract review. Included in the review shall be the status of current efforts, path forward for transition if applicable, and discussion of other critical issues.

6.2 (U) Contractor Progress, Status, and Management Report (CDRL# A002). The Contractor shall provide monthly status reports for each individual task orders in Contractor format by the 10th working day of each month to the COR and Contracting Officer (KO). This status report shall include, at a minimum, an executive summary roll-up of all contract efforts to include initiatives and efforts to date, planned tasks and travel for the next reporting period, projected overtime, filled/unfilled positions and concerns or issues related to performance. The monthly report shall also include balance of funds remaining for each CLIN and SubCLIN / ACRN on each Task Order.

6.3 (U) Performance Evaluation Meetings (CDRL# A003). Contractor shall attend and provide feedback during performance evaluation meetings on their efforts at least quarterly and as required by the COR, and/or KO. The Contractor may also request a meeting when he/she believes such a meeting is necessary in resolving performance or contractual issues.

7.0. PERSONNEL

(U) All functions related to this PWS shall be on an advisory basis only. Personnel performing work under this contract shall remain employees of the Contractor and will not be considered employees of the Government or be supervised by employees of the Government. The COR and/or the KO will provide technical direction to the Contractor PM.

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7.1 (U) Contract management. The Contractor shall provide a program manager (PM) to adequately supervise all Contractor personnel during the period of this contract. The PM shall be an indirect charge and not an on-site labor category The PM shall manage all work locations / assignments and act as the primary point of contact (POC) for the COR and KO regarding performance under this effort to ensure requirements and logistics of the contract are being met.

The PM shall provide all aspects of TDY, CONUS and/or OCONUS (to include any SPOT reporting requirements), of Contractor personnel with COR coordination and approval. The PM shall ensure that any problems that cannot be resolved shall be referred back to the designated COR and/or KO for resolution. The PM shall be available to the COR and/or KO during normal duty hours.

7.2 (U) Conduct of Personnel. Upon request from the KO, the Contractor shall debrief and remove Contractor personnel (without additional cost to the Government) from performing under this contract for reasons such as; misconduct, security breaches, non-performance, or of suspicion of being under the influence of alcohol, drugs, or other incapacitating agents. Contractor personnel shall comply with the provisions of the appropriate Base Commander General Orders pertaining to personnel and professional conduct.

7.3 (U) Inquiries, Comments, and Complaints. The Contractor shall direct to the COR and/or KO all inquiries, comments, or complaints arising from matters observed, experienced, or learned as a result of, or in conclusion with performance, the resolution of which may require dissemination of official information.

7.4 (U) Government Skills Verification. The Government reserves the right to review the personnel selected for hire by the Contractor to provide the services ordered under the contract.

Contractor shall submit resumes for all candidates when requested for proposed personnel following contract award. The COR may provide input to the Contractor for any proposed candidate, review and verify skills and qualifications prior to acceptance of the candidate, up to and including a request for psychological evaluations and CID background check, to ensure contract performance. All Contractor personnel shall have, at the time of hiring, the necessary requirements for experience and special qualifications, as stated in Tab C of the PMSP Labor Rate Pricing Model for Employee Qualifications and Experience incorporated upon Contract award.

8.0 TRAVEL AND OTHER DIRECT COSTS (ODCs)

(U) A firm-fixed price (FFP) type travel CLIN and ODC CLIN will be included on each Task Order awarded under this contract for the anticipated travel. No profit/fee is allowed to be charged on Travel/ODCs.

8.1 (U) CONUS. Costs for transportation may be based upon mileage rates, actual costs incurred, or a combination thereof, provided the method used results in a reasonable and allowable

UNCLASSIFIED Page 13 determination and to the extent that they do not exceed on a daily basis, the maximum per diem rates in effect at the time of the travel. The Joint Travel Regulations (JTR), while not wholly applicable to Contractors, shall provide the basis for the determination as to reasonable and allowable. Maximum use is to be made of the lowest available customary standard coach or equivalent airfare accommodations available during normal business hours. All travel performed under this contract shall be approved in advance by the COR. Exceptions to these guidelines shall be approved in advance by the KO or their Designee. The Contractor shall be required to travel to Fort Belvoir, Fort Bragg and Headquarters Special Operations Command (HQSOCOM), Mc Dill AFB, SOCOM in Tampa, FL, and other support locations within CONUS. Work performance shall also take place at the Contractor’s facility. CONUS Travel is frequent and usually shall consist of Contractors traveling at least (50+) fifty Trips in a fiscal year. All travel shall be conducted, IAW the Joint Travel Regulations (JTR). As permitted by the Federal Acquisition Regulation (FAR) and local installation policies, contractor and Government personnel may share transportation resources if it is advantageous to the Government to do so.

8.2 (U) OCONUS. The Contractor shall be required to travel in a TDY status to specific locations which are sensitive in nature and actual locations shall be provided within the individual task orders. Traveling OCONUS is rare for Contractors and usually shall consist of Contractors traveling (3+) three trips in a fiscal year. All travel shall be managed similarly to the Joint Travel Regulations (JTR).

8.3 (U) ODCs. There may be ODCs required in performance of this contract. ODCs will be specified at the task order level, and include items such as supplies, equipment, disposable and non- disposable items, IT support equipment, subcontractor and consultant services incidental to performance.

9. QUALITY ASSURANCE

(U) The Government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

10. SERVICE CONTRACT REPORTING (SCR)

10.1 (U) The contractor shall report all contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Logistics Agency via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: https://sam.gov/.

10.2 (U) Reporting input will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. The reporting

UNCLASSIFIED Page 14 period for contractors in SAM is open from mid-October to mid-December for reporting against the prior government fiscal year. Service Contract Reporting Guidebook and Tools at https://dodprocurementtoolbox.com/site-pages/service-contract-reporting-scr

10.3 (U) The reporting requirement applies to all contracted services, provided the organization receiving or benefiting from the contracted services is a Department of Defense (DoD) organization. This includes reimbursable appropriated funding sources from non-DoD executive agencies where the Defense component requiring activity is executive agent for the function performed.

10.4 (U) The reporting requirement does not apply to the following types of procurements by product service code: (i) S111 Utilities: Gas services; (ii) S112 Utilities: Electricity services; (iii) S113 Utilities: Telephone and/or communications services; (iv) S114 Utilities: Water services (v) S119 Other utilities; and, (vi) Construction of structures and facilities.

10.5 (U) Use and safeguarding of information from the secure web site. Data provided by contractors is considered to be proprietary in nature when the contract number and contractor identified are associated with the direct labor hours and direct labor dollars. At no time will any data be released to the public with the contractor’s name and contract number associated with the data.