Attachment 1 Performance Work Statement Sopris Ranger Station.pdf

US Department of Agriculture (USDA)

PERFORMANCE WORK STATEMENT FOR

THE

WHITE RIVER NATIONAL FOREST

CARBONDALE COLORADO

SOPRIS OFFICE JANITORIAL SERVICES

Contents Project Title

General Information

1.0 Background and Purpose

2.0 Definitions

Contractor Requirements

3.0 Technical Requirements / Tasks

4.0 Deliverable / Schedule

5.0 Government Furnished

6.0 Travel

7.0 Contractor’s Key Personnel

8.0 Security Requirements

9.0 Data Rights

10.0 Section 508 - Electronic and Information Technology Standards

11.0 Performance Requirement Measures

Attachment

Project Title

Janitorial Services for the White River National Forest, Sopris Ranger Station, located in Carbondale, Colorado

General Information

1.0 Background and Purpose

1.1 Background: This is a contract for janitorial services for the Sopris Ranger Station in Carbondale, CO.

1.2 Purpose: The Contractor shall provide all transportation, labor, equipment, supervision of personnel, materials, and supplies except those listed as Government Furnished Property, in performance of Janitorial services described herein.

This is a non-personal services contract. Providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government. As such the Government shall not exercise any supervision or control over the Contractor’s employees.

1.3 Description of Services: The Sopris Ranger Station is a single-story office building with approximately 6300 square feet of floor space of which about 4400 sq ft is carpeted and 1900 sq ft is vinyl plank flooring. Facilities include: A visitor information entry way, 3 offices, a large cubicle area, 3 conference rooms, a wellness room, a science lab, a full kitchen, a janitor’s closet, 6 restrooms, 6 toilets, 10 sinks, and a shower room.

1.3.1 Place of Performance:

Sopris Ranger District 620 Main Street Carbondale, CO 81623

1.3.2 Government Regular Working Hours: The Government’s regular working hours are Monday through Friday from 0800-1700 except federal observed holidays.

1.3.3 Contractor Hours of Performance:

Janitorial services shall be provided twice a week Monday through Friday, after working hours, between 6 pm to 10 pm. Window washing and carpet cleaning must be scheduled on the weekends when directed by the COR.

a. Weekly cleanings are to be done twice a week. Designated days will be negotiated after the contract is awarded. A government sponsored background investigation must be completed prior to beginning work.

After the completion of the background investigation, janitorial work shall be performed outside of normal business hours between 6 pm and 10pm.

b. Biannual service -Window washing and carpet cleaning, must be scheduled when directed by the COR.

Contractor must have COR or CO approval in writing 48 hours in advance of such planned work. Work should be completed up to twice per year.

1.3.4 Federal Observed Holidays:

New Year’s Day Independence Day Veteran’s Day Martin Luther King Jr.’s Birthday Juneteenth Thanksgiving Presidents Day Labor Day Christmas Day Memorial Day Columbus Day

When one of the above designated legal holidays falls on a Sunday, the following Monday will be observed as a legal holiday. When a legal holiday falls on a Saturday, the proceeding Friday will be observed as a legal holiday.

If a holiday falls on a scheduled Contractor workday, the following or proceeding workday will be used to schedule the work to be accomplished.

In the event services are not provided because the facility is closed due to inclement weather, unanticipated holidays declared by the President, failure of Congress to appropriate funds, etc., the Contracting Officer shall either:

a) Direct the Contractor to perform the work contractually specified over a number of immediately subsequent day(s) equal to the duration of the shutdown, or

b) Forego the work and reduce payment due to the Contractor for work not performed, or

c) Reschedule the work on day(s) satisfactory to both parties.

1.3.5 Service Interruptions: If any services must be interrupted (even temporarily) due to maintenance of contract work, the Contractor shall notify the CO, and COR at least three working days in advance. If the service is due to an emergency the Contractor shall notify the CO and COR as soon as practicable.

1.3.6 Bio-based Materials: Contractor shall use products made from bio-based materials (e.g., bio-based cleaners, degreasers and toilet bowl cleaners) to the maximum extent practical without jeopardizing the intended use or detracting from the overall quality delivered to the end user or potential harm to surfaces. The Contractor shall submit a list to the COR Within ten (10) calendar days after contract award and any changes indicating the name of the manufacturer, brand name, Safety Data Sheets (SDS), and intended use of each product used in the performance of this contract in accordance with 29 CFR 1910.1200. The Contractor shall utilize products and materials with minimal or no scent, so there will be no negative reaction to the product by Agency employees.

1.3.7 Biobased products that are designated for preferred procurement under USDA’s Bio-Preferred program must meet the required minimum biobased content as stated in the USDA Final Rule available at www.biopreferred.gov.

1.3.8 Conservation of Utilities: The Contractor shall instruct employees in utility conservation practices. The Contractor shall be responsible for operating under conditions which preclude the waste of utilities, including but not limited to the following activities: lights shall be used only in areas where and at a time when work is being performed; heating, ventilation, and air conditioning controls shall not be adjusted by the Contractor’s employees;

water faucets and valves shall be turned off after use.

1.3.9 Quality Control Program (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The QCP document or plan must be forwarded to and accepted by the CO. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is how the Contractor ensures that work complies with the requirements of the contract. The QCP shall be delivered to the CO within ten (10) days from the date of award.

After acceptance of the QCP the Contractor shall receive the Contracting Officer’s acceptance in writing of any proposed change to the QCP.

At a minimum the quality control program should address:

1) An internal inspection system covering all the services performed including a checklist that will specify areas to be inspected by Contractor personnel on both a scheduled or unscheduled basis and the title of the individual(s) who will do the inspection.

2) A method for identifying deficiencies in the quality of services performed and for proposing any corrective action to be taken.

3) A method for ensuring all keys and security access codes issued to the contractor are not used by unauthorized persons.

4) A file of all inspections conducted by the contractor and/or corrective actions taken. This documentation shall be made available to the COR for review upon request.

1.3.10 Contractor Work Plan: The Contractor shall develop and maintain an effective work plan to ensure services are performed in accordance with this PWS. At a minimum the plan shall include the contractor’s daily work schedule and any planned sub-contracting. The work plan will be submitted to the COR within ten (10) days from the date of award.

1.3.11 Quality Assurance: The Contractor shall comply with the quality assurance program as defined in the Quality

Assurance Surveillance Plan (QASP). It defines how the performance standards will be applied, the frequency of surveillance, and the minimum Acceptable Quality Level(s) (AQL). Government surveillance of Contractor performance is not limited to the Performance Objectives as outlined in this PWS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

The COR will perform inspections as necessary to evaluate the quality of work being performed. At any time when work is performed and is not in compliance with specifications, the Contractor will be informed and required to correct the deficiencies in accordance with Clause FAR 52.246-4, Inspection of Services –Fixed Price

(see Section I). Acceptance of work will be determined by inspection of the entire job and will be based on adherences to the specifications. The COR will record the results of these inspections on a Quality Assurance Report.

1.4 Type of Contract: The Government will award a firm fixed price contract.

1.5 Period of Performance: The period of performance shall be for one (1) Base Period of twelve (12) months, and four

(4) option periods of twelve (12) Months.

The Periods of Performance read as follows:

Base Period: From Date of Award – 02/28/2027 Option Period One: From 3/01/2027 – 02/28/2028 Option Period Two: From 3/01/2028 – 02/29/2029 Option Period Three: From 3/01/2029 – 02/28/2030 Option Period Four: From 3/01/2030 – 02/28/2031

1.6 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The CO and/or COR shall meet periodically with the Contractor to review the Contractor's performance

1.7 Contracting Officer’s Representative (COR): A COR may be assigned to this contract to monitor all technical aspects and assist in contract administration. The COR may be authorized to perform the following functions: ensure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communication with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements (without increasing or decreasing contract scope), including Government drawings, designs, and specifications; monitor Contractor's performance and notify both the CO and Contractor of deficiencies; and provide site entry of Contractor personnel. The COR is not authorized to change any of the terms and conditions of the contract.

1.8 Contractor Personnel:

1.8.1 Quality Control Representative: Determined by Contractor.

1.8.2 Project manager: The Contractor shall designate, in writing to the Contracting Officer (CO), a full-time Project

Manager and an alternate who has full authority to act for the Contractor on all contract matters relating to this contract. The contract manager or alternate shall be available by telephone or in person from 0700-1530 hours, Mountain time, Monday through Friday, excluding Federal Holidays. These individuals are responsible for the overall management and coordination of the work required under this contract and act as a central point of contact with the Government. The Contractor shall submit the name and contact information of the project manager and alternate in writing to the COR within 7 calendar days of award. The Contractor shall also include in the designation letter any limitations on the Project Manager's and/or alternate’s ability to bind the Contractor to changes/adjustments. This individual and the quality control representative may be the same.

1.8.3 Special Qualifications: The Contractor shall ensure bio-hazard cleaning and disposal of bio-hazard materials is performed by qualified and certified personnel, as per OSHA Code of Federal Regulations, 29 CFR 1910.1030.

1.8.4 Conduct of Personnel: The Contracting Officer may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or if they are found to be or suspected to be under the influence of alcohol, drugs, or other incapacitating agents.

1.8.5 Contractor Personnel Identification: Contractor personnel shall be identified while performing any work associated with this contract through the display of badges or uniforms. The Contractor shall issue pictured I.D. badges, which contain the Contractor's company name and employee's name and picture. The Contractor shall furnish I.D. badges for their employees at Contractor's expense. The I.D. badges shall be worn in a conspicuous place on the exterior clothing.

Contractor employees shall identify themselves by name and company affiliation when answering the telephone and attending meetings. All Contractor correspondence (written, facsimile, and email display) shall include their company name.

1.8.6 Security Requirements: Contractor personnel or any representative of the Contractor entering the Government facilities shall abide by all security regulations. At the close of each work period, Government facilities, equipment, and materials shall be secured.

1.8.7 Background Checks: Background checks are required to comply with Presidential Directive HSPD-12 that requires “for unescorted entry into a Federally controlled facility, the individual will have a background investigation on file.”

Within ten calendar days of the contract award and a new employee being selected for work on this contract, provide a complete list of the name(s), address(es), social security number(s), date of birth(s), and work phone number(s) of each employee engaged in the performance of this contract. White River National Forest personnel will utilize this personnel list to perform background security checks.

The Contracting Officer retains the right to exclude any Contractor's employee from performing duties under this contract if his/her records check reveal sufficient information to consider that employee a security risk. The exclusion of an employee for security reasons shall not relieve the Contractor from performance of the services required under this contract.

Excessive personnel turnover means more than 3 occurrences within a rolling 12-month performance period. No more than three background investigations will be conducted within a 12-month period at the Governments expense. Additional background investigations, if necessary, will be at the contractor’s expense, and will be deducted from final invoice of the current line-item period of performance.

1.9 Key Control: If the Contractor is provided with keys or a door access code to allow access to buildings and rooms requiring cleaning, they shall ensure they are not lost or misplaced and are not used by unauthorized personnel. The Contractor shall not duplicate keys. All keys that are provided to the Contractor will require a logged entry, signed signature, and date. Keys shall be retained in possession of the janitorial staff while performing services and returned to the COR prior to contract end date. All keys lost by Contractor’s personnel shall be reported to the COR immediately and shall be replaced at the Contractor’s expense this includes costs associated with re-keying of facility if justified.

1.10 Safety: The Contractor shall instruct employees in appropriate measures as specified by applicable provisions of the Occupational Safety and Health Act, 1970, PL 91-596 (84 Stat 1590). The Contractor shall provide a copy of the Safety Data Sheet (SDS) for each of the products used to perform services to the CO and COR within ten (10) days from the date of award, to be approved by the CO. Once products are approved for use on site, the Contractor shall furnish a copy of the SDS at each location where products are stored. Within ten days of contract award and any changes thereafter.

1.10.1 Accidents: Report any accident within 24 hours from occurrence to the COR.

1.11 Fire Protection and Prevention: All sweeping compounds, dust cloths and mop treating materials, floor oils and floor treatment materials (exclusive of waxes) shall be products which are free of any spontaneous heating capability.

Listings of these products as free of this capability by the Underwriters’ Laboratory Inc. or other qualified nationally recognized testing organization shall be considered as meeting these requirements. The Contractor shall not store combustible supplies including rags, paper, and other like items near possible sources of combustion such as steam pipes, high wattage lamp bulbs, and other like items.

2.0 Definitions

2.1 Acceptable Quality Level (AQL). The allowable leeway or variance from a standard before the Government will reject the specific service. An AQL does not say that the Contractor may knowingly offer defective service. It implies that the Government recognizes that defective performance sometimes happens unintentionally. As long as the percentage of defective performance does not exceed the AQL, the service will not be rejected by the Government. The Contractor, however, must re-perform the defective service when possible.

2.2 Clean. “Clean” shall be defined as free of dirt, dust, odors, spots, streaks, stains, smudges, film, discoloration, litter, debris, foreign matter, and other residue or evidence of soil. Any maintenance solution or cleaning product residue that is not an air-dry product shall be removed.

2.3 Contracting Officer (CO). A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer. "Administrative Contracting Officer (ACO)" refers to a Contracting Officer who is administering contracts. A single Contracting Officer may be responsible for duties in any or all of these areas. In accordance with 48 CFR chapter 1, Administrative Contracting Officer does not-Require that a duty be performed at a particular office or activity; or Restrict in any way a contracting officer in the performance of any duty properly assigned.

2.4 Contractor. The term Contractor as used herein refers to both the prime Contractor and any sub-contractors. The prime Contractor shall ensure that his/her sub-contractors comply with the provisions of the contract. The term in this contract refers to the prime.

2.5 Contracting Officer’s Representative (COR). The Government employee designated by the Contracting Officer to be responsible for monitoring of Contractor performance.

2.6 Disinfect. Cleaning to destroy any harmful micro-organisms by application of an approved chemical agent.

2.7 Facility. An establishment, structure, or assembly of equipment designated for a specific function.

2.8 Frequency of Service

2.8.1 Annual. Services performed once during each 12-month period of the contract. These services are to be conducted in accordance with the specified schedule unless change is scheduled in writing.

2.8.2 Semi-Annual (Biannual). Services performed twice during each 12-month period of the contract. These services are to be conducted in accordance with the specified schedule unless change is scheduled in writing.

2.8.3 Monthly. Services performed at intervals of 28 to 31 calendar days.

2.8.4 Bi-Weekly. Services performed twice per week or up to 26 times during each 12-month period of the contract.

2.8.5 Weekly. Services to be performed once per week.

2.9 Moveable Item. Items that are fifty (50) pounds or less such as chairs, trash receptacles, and any easily movable item.

2.10 Non-Personal Services. The person rendering services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with FAR 37.012, under general contracting authority, and do not require specific statutory authorization.

2.11 Performance Requirements Summary (PRS). Identifies the key performance indicators of the contract that will be evaluated by the Government to ensure the Contractor meets standards.

2.12 Quality Assurance Surveillance Plan (QASP). An organized written document used for quality assurance surveillance. The document contains specific methods to perform surveillance of the Contractor for each item of the Performance Requirements Summary.

2.13 Quality Assurance (QA). A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

2.14 Quality Control (QC). A method used by the Contractor to control the quality of goods and services provided.

2.15 Random Sampling. A method of looking at a few individual items in a lot to determine the quality of that lot against a standard.

2.16 Space. An area to receive custodial services, which may or may not be considered a room by common definition.

Examples of space are definable sections of hallways, stairwells, lobbies, offices, entrances, and elevators.

2.17 Sub-Contractor: One that enters into a contract with a prime Contractor. The Government does not have privy of contract with the sub-contractor.

Contractor Requirements:

3.0 Technical Requirements / Tasks

3.1 Basic Services: The Contractor shall provide bi-weekly cleaning of approximately 6300 square feet of office space and six restrooms. Periodic scheduled services include carpet cleaning, twice annually; external window cleaning, twice annually; and internal window cleaning, four times annually.

3.2 Janitorial Services Workdays. The contractor shall clean restrooms, offices and office spaces, conference rooms, entranceway and lobby, wellness room, locker room, lab and kitchen bi-weekly (See Attachment A for Schedule). Named areas shall be free of dust, dirt, debris, carpet stains, (except for current/existing stains, to be documented at time of award), trash, streaks, and smudges, and present an overall appearance of cleanliness. Desks and IT equipment shall not be cleaned. Horizontal and vertical surfaces including furniture counters, railings, grilles, fire apparatus, doors, corners, crevices, moldings, and ledges less than 70 inches will be free of obvious dust, dirt, oil spots, or smudged surfaces. Trash and recycling shall be collected and put into government provided dumpsters respectively. Floors shall be clean and shall be vacuumed bi-weekly. Kitchen counters will be cleaned and disinfected. Sinks and water fountains will be clean with no residue. High cleaning surfaces above 70 inches shall be cleaned free of obvious dust and cobwebs no less than quarterly.

This does not include removal of vents, tiles, or other semi-permanent fixtures.

3.3 Carpets Cleaning District Office. Estimated bi-annually the COR may direct the Contractor to commercially clean the carpets. Notice will be an estimated 21 calendar days. Carpet cleaning shall occur after hours or on weekend days in coordination with the COR.

3.4 Window washing. Performed bi-annually, the COR may direct the Contractor to clean interior and exterior windows.

Contractor shall identify all window deficiencies including staining, cracking, and windowsill damage and notify the COR in writing. If window screens exist, all window screens shall be removed and cleaned of dirt and cobwebs.

4.0 Deliverable / Schedule

Key Deliverables Item No.

Deliverable / Item Title

Reference Frequency Delivery Format

Due By

1 Bio-based Materials

In accordance with paragraph 1.3.6

After award and ongoing if changes are made

Via email to COR and CO

Within (10) calendar days after contract award and any changes

2 Quality Control Plan (QCP)

In accordance with paragraph 1.3.9

After award and ongoing if changes are made

Via email to COR and CO

Within (10) calendar days after contract award and any changes

3 Contractor Work Plan

In accordance with paragraph 1.3.10

After award and ongoing if changes are made

Via email to COR and CO

Within (10) calendar days after contract award and any changes

4 Background Checks

In accordance with paragraph 1.8.7

Prior to Start of Performance

Via email to COR and CO

Within (10) calendar days after contract award and any changes

5 Reporting Accidents

In accordance with paragraph 1.10.1

After award and ongoing

Via email to COR and CO

Within (10) calendar days after contract award and any changes

6 Personnel In accordance with sections 1.8 and 7.0

Prior to award and ongoing if any changes are made

Via email to COR and CO

Prior to expiration of solicitation and anytime changes are made.

7 Security Requirements

In accordance with paragraph 8.0

After award and throughout the duration of contract period

Reporting as needed

Throughout period of performance and reporting as needed

5.0 Furnished Property

5.1 Government Furnished Property:

The Government will provide the following item(s) of Government property to the Contractor for use in the performance of this contract:

Keys and security access codes. (Keys are considered Government Property and shall be signed for and returned upon completion or termination of the contract. Lost keys are the responsibility of the Contractor.)

Utility closet with sink.

Garbage dumpster and recycling bin Cleaning Supplies Toilet paper Paper Towels Garbage bags Hand Soap

5.2 Contractor Furnished Property:

The Contractor shall supply ALL equipment (ex. steam cleaner, vacuum cleaner, broom etc.) All supplies, unless otherwise specified, shall be of the highest quality and most suitable type or grade for the type of work specified.

Materials and equipment shall be of suitable size and type for the type of work or service performed. Items identified as flammable, toxic or otherwise potentially hazardous to personnel or Government property, during usage, shall be referred to the COR for consideration and shall not be used prior to subsequent approval.

The Contractor shall provide all equipment and supplies necessary for performing vacuuming services and carpet cleaning.

The Government reserves the right to require samples of supplies to be used by the Contractor to determine suitability and standards compliance. The Contractor at Contractor's expense shall replace item(s) failing to meet required standards.

All containers of cleaning chemicals and similar products shall be conspicuously marked with a factory label to identify contents. Materials bearing a Department of Transportation (DOT) red label (flammable) or an Interstate Commerce Commission (ICC) red label (acid) shall not be used in these facilities.

At the pre-performance conference, prior to use and as requested by the CO, the Contractor shall submit to the CO a list of all materials and supplies identifying manufacturer and specifications proposed for use under this contract.

6.0 Travel

It is the responsibility of the contractor to provide all transportation. All travel related expenses are the responsibility of the contractor and should be reflected in the cost of services.

7.0 Contractor’s Key Personnel

7.1 Janitorial Staff: The Contractor shall provide a list of qualified employee(s) authorized to work under this contract.

The list shall be submitted at the time of quotation submission and approved prior to employee(s) working within the Government facilities. Experience qualifications: >= 6months experience in janitorial services.

8.0 Security Requirements

Background checks shall be conducted on any personnel with access to the facility. A person model sponsor will be identified at time of award.

The Contractor is responsible for ensuring the security of all Government property, equipment, materials, records, and data against unauthorized access, loss, theft or damage during the performance of this contract. In the event the Contractor finds or witnesses any instances of accidents, vandalism, attempted break-ins, signs of attempted break-ins, or suspicious persons, the Contractor shall notify the CO/COR and law enforcement immediately.

Only the approved contractor personnel and/or employees are allowed on the premises during off-duty hours and cleaning times, and they shall ensure all exit doors remain closed and locked when not in use and upon the exit of premises. Office keys issued to the Contractor are to be kept in a secure location and duplication is prohibited. Any door lock combinations are not to be shared with any unapproved persons. In the event keys are lost, the Contractor is required to report the lost key to the CO or COR immediately. The Contractor will be required to reimburse the Government for lock replacement or rekeying of the locks.

The Contractor shall not attempt to reconnect any computer wiring that was disturbed or disconnected during cleaning activities. Rather leave a note on the desk making the person aware of what happened.

The Contractor shall not disturb papers on employees’ desks or equipment. The Contractor and/or employees are not to use Government telephones – except in emergencies to call 911.

9.0 Data Rights

Not Applicable (NA)

10.0 Section 508 - Electronic and Information Technology Standards Not Applicable (NA)

11.0 Performance Requirement Summary

Insert Performance Requirement Measures Here

Calculating Acceptable Quality Level, AQL: Acceptable quality levels AQL will be calculated by dividing the number of acceptable occurrences observed by the number of possible occurrences observed. For example:

Paragraph 3.2 in month one the COR observed 20 janitorial services. Of the 20 observed services, 18 were satisfactory. 18 satisfactory observations divided by 20 possible observation equals 0.9 or 90%.

Payment deduction is generally a remedy for non-performance, not as an incentive. Non-Monetary incentives may include award term contract arrangement (contractor is awarded periods of performance) or Past Performance for quality level of performance (CPARS).

All cleaning tasks shall be done according to standards specified throughout this Performance Work Statement.

Upon cleaning each area for the first time under this contract, the Contractor shall remove all residual and accumulated dirt even though it may have existed prior to the contract start date.

11.1 Specific Tasks:

All carpeted surfaces shall be thoroughly vacuumed and spot cleaned.

All walls, baseboards, blinds, and furniture shall be cleaned and disinfected as required.

All fixtures, mirrors, and glass shall be cleaned as required.

All latrines shall be thoroughly scrubbed and disinfected as required.

The Contractor shall utilize products and materials with minimal or no scent, so there will be no negative reaction to the product by Agency employees.

NOTE: Contractor shall not clean or otherwise tamper with taxidermy displays in the visitor area.

REMOVE TRASH/CLEAN RECEPTACLES. All wastebaskets and other trash containers used for this task shall be emptied, and a new trash liner of appropriate size put in and then returned to their original location. A spare liner shall be kept at the bottom of each receptacle. Trash removed shall be placed in the nearest outside trash dumpster.

Boxes (no larger than 2 cubic feet), cans, and papers placed near a trash receptacle shall be removed only if clearly marked “trash” or if Contractor employee has checked with the area office personnel to ensure those items should be removed.

Smoking is not allowed in government buildings. Therefore, the Contractor will not collect smoking waste.

The Contractor is not responsible for removing pieces of wood, metal, stone, broken glass or any large construction debris from any area.

The Contractor shall not remove combustible material and shall instruct all employees to immediately report to the Project Manager or Supervisor all incidents of combustible materials found in building wastebaskets, trash cans, or other types of trash containers. The Project Manager or Supervisor in turn shall report all incidents to the

COR.

Trash shall be removed in plastic bags securely tied.

If after emptying the wastebasket it is dirty or has an odor, it shall be washed.

The Contractor shall be responsible for pickup and disposal of any trash falling on the floor or carpet and the ground in transport to the outside dumpsters. Contractor employees shall close and secure the lids (bear proof) of the dumpsters after disposing of the trash and recycling. Contractor should be aware that dumpsters are divided between mixed recycling only (no plastic bags) and plastic bagged trash material only.

Storage of trash for later pickup in buildings is prohibited.

RECYCLING ITEMS. Offices will have clearly identified recycling containers that will need to be emptied into the main recycling bin that will be by the Government. Liners are not needed for recycling containers.

VACUUM CARPETS. Carpet and throw rugs or carpeted mats in rooms, hallways, vestibules, etc. are included in this task and shall be called carpet.

The contractor shall vacuum the entire carpet area so that all visible litter and soil are removed.

Where it is necessary, office furniture, wastebaskets, and easily moved items such as wall partitions or display cases shall be moved to vacuum underneath but shall not be placed on tops of furniture. Easily moved items are items that are on rollers or can be moved by one person weighing at least 125 pounds. A crevice tool or brush attachment shall be used as necessary to prevent any visible accumulation of soil or litter in carpeted areas inaccessible to the vacuum machine. These items shall be returned to their original location upon completion of vacuuming.

Cleaning of carpeted areas necessitated by inadvertent spills by contractor personnel of cleaning solutions, water, etc. on the carpet (no matter how large an area) shall be done as the spill occurs. Spills must be cleaned with cold water immediately so stains will not set in carpet fibers. Excess liquid or solid residue shall be removed and in large areas a wet pickup vacuum cleaner may be used. If carpets cannot be cleaned to standards, Contractor employees shall report the incident to the Project Manager or Supervisor who in turn shall report it to the COR.

Contractor employees shall report all carpet tears, burns, and/or unraveling.

Soil, grit, and moisture underneath all rugs or mats shall be removed and rugs and mats returned to their original location. No rugs shall be left outside unattended during breaks or overnight.

All vacuum equipment shall have a HEPA filtration system, which shall filter out all dust and bacteria particles larger than 0.3 microns. The Contracting Officer or COR shall approve all vacuum equipment.

SWEEP/DUST MOP FLOOR. The entire floor surface, including corners and abutments, shall be swept free of litter, dust, dry dirt, and other types of debris.

Sweeping compounds shall not be used on resilient tile or hardwood floors but may be used on concrete floors when required for restricting dust or soaking up liquids.

Broom or dust mop treatments shall be compatible to the surface being swept. For example, no oily dust treatment compounds shall be used on dust mops when sweeping terrazzo floors.

Contractor employees shall report any damage to floors to the Supervisor or Project Manager who in turn shall notify the COR so corrective action can be taken before other cleaning tasks are started.

Contractor shall launder all dust mops used during a shift after each shift. No dust mops shall be used more than one shift without first laundering.

Remove black scuff marks from all areas. Contractor shall take special precautions to see that there is no buildup of black scuff marks on floors and on the lower portions of walls.

DAMP MOP FLOORS. After sweeping all accessible areas, the floor shall be damp mopped as necessary.

Floors shall be damp mopped to achieve a uniformly clean appearance without leaving streaks, swirl marks, detergent residue, or evidence of soil, stains, film debris, mop strands, scuff marks, or standing solution.

The contractor shall not leave any splash marks on furniture, baseboards, doors, walls, etc.

During the mopping process, excessive liquids shall not be applied to the floor. The Contractor shall be held liable for damages to property or injury to personnel caused by the use of excessive liquids.

WET MOPPING (DOUBLE BUCKET METHOD). After sweeping all accessible areas, the floor shall be mopped as necessary.

Wet mopping is the cleaning of the floor surfaces using cotton yarn mops, water, and a detergent at manufacturer recommended use dilution. A satisfactory wet-mopped cleaned floor is free of dirt, dust, marks, film, streaks, debris, and standing water.

This is not construed to be damp wiping. Under no circumstances shall floor finish be mixed with mopping water solution.

o Mop water splashed on baseboards, walls, doors, furniture, and equipment shall be removed immediately.

o The Contractor shall use only disinfectants/detergents approved by the Contracting Officer technically reviewed by the Health Consultant.

o When wet mopping in rooms with ceramic tile or bare concrete floors, sufficient water shall be used in mopping process to remove any dirt or accumulated waste from depressions in the flooring. After cleaning, all surfaces shall be left without imbedded dirt, cleaning solution, foam, debris, stains, marks, and standing water. Scrubbing shall be such that joints are left clean and free of accumulated waste.

o All mop water used in the process of wet mopping shall contain an approved disinfectant detergent in solution as recommended by the manufacturer. Mop water shall be disposed of by using the appropriate utility sinks. Mop water shall not be thrown outside.

o All wet-mopping procedures used in every area covered by this contract shall be of the "double bucket" method. Under no condition shall a wet mop be used more than 5 hours without laundering. Mop heads and mop water shall be changed and disposed of after approximately 8,000 square feet of use. All accessible areas shall be damp mopped. Chairs and trash receptacles shall be moved to mop underneath.

No item shall be placed on top of furniture. After being wet mopped, the floor shall have a uniform appearance with no streaks, swirl marks, detergent residue, or any evidence of soil. All equipment moved shall be returned to the original position. There shall be no mop strands remaining in the area.

SPOT CLEANING. Easily removed spots or stains on floors shall be removed as soon as possible after discovered.

The contractor employee may use a wet mop with scrubbing pad or machine with scrubbing pad whichever is practicable. Some debris may be removed by razor blade scraping. This process shall be done on all mopping task accomplishments as necessary.

WALK-OFF MATS AND RUNNERS. Carpet type mats and runners (entrances or halls) shall be vacuumed to remove soil and grit and to restore resiliency of the carpet pile.

Rubber, polyester, and other synthetic mats and runners shall be swept, vacuumed, or hosed down outside to remove soil and grit.

Spot cleaning mats and runners shall be done as prescribed above.

CLEAN WALL, DAMP WIPING SURFACES. A damp sponge, wall washing machine, or cloth soaked in a disinfectant/detergent solution shall be used to create a uniformly clean appearance free from dirt, stains, streaks, lint, and cleaning marks. Hard finish wainscoting or glazed ceramic tile surface shall be free of cleaning film.

Under no circumstances shall a stripping solution be used to clean wall surfaces. The Contractor shall reimburse the Government for any deficiencies in a wall-washing task that results in discoloration of the wall surface, scratching of the surface, or removal of paint. The wall surface includes the entire vertical surface between the horizontal floor surface and the horizontal ceiling surface. All residues that splash, spill, drip, or run onto baseboards, furniture, floor, or surfaces shall be wiped immediately. Washing shall be up to the 7 feet level. Damp wiping of surfaces includes tables, sinks, child changing tables, and chairs used in building. Damp wiping shall be done with a clean cloth moistened with a disinfectant/detergent.

All surfaces shall be free from dirt, film, dust, and streaks and have a uniformly clean appearance.

Spot cleaning of walls, doors, woodwork, and partitions. Use a sponge or clean cloth and spray bottles of disinfectants/detergent to remove dust, smudges, fingerprints, marks, streaks, etc. from washable surfaces. Glass cleaner shall be used on all mirrors and glass surfaces. A lotion type cleaner shall be used on all hard to remove spots and disinfectants shall be used to eliminate odors.

LOW DUSTING. The contractor shall use lightly treated cloth, lightly treated handheld dusting tool, lamb’s wool duster, vacuum with dusting attachments, radiator brush, or combination of these tools. Low dusting shall include areas lower than 70 inches.

All dust, lint, litter, dry soil, etc. shall be removed from the surfaces of baseboards, doors, radiators, file cabinets, office furniture, cabinets, waste receptacles, and from horizontal ledges, windowsills, blinds, handrails, and other items above the floor surface and up to a height of 70 inches.

Accessible portions of heating units, air conditioning grills, convectors, fans, and radiators shall be dusted.

Exhibits, display cases, pictures and plaques, bookshelves, and doors and walls shall be dusted. Contractor employees shall take extreme care to prevent damage, as some items are valuable and historic.

The contractor shall be liable for repairs of or the assessed value for replacement of any Government property damaged because of employee negligence during the dusting task.

HIGH DUSTING. Included in high dusting are ceilings, walls, and other exposed building components (heating, air conditioning, grills, fresh air ducts, pipe work, lights, glass, etc.) above 70 inches.

DUST CLEAN AND POLISH FURNITURE. The contractor shall use lightly treated cloth, lightly treated handheld dusting tool, lamb’s wool duster, vacuum with dusting attachments, radiator brush, or combination of these tools.

Polish using a good commercial spray wax on the furniture. Furniture includes but is not limited to lamps, tabletops, sideboards, furniture and wall moldings.

CLEAN KITCHEN. Clean countertops, sink & microwave.

GLASS CLEANING. Includes the cleaning of all exposed glass surfaces that are not an integral part of the exterior walls of the building. All lucite, plastic, or any transparent materials used shall be considered glass.

The contractor is not responsible for cleaning any light fixtures above 14 feet from floor level. The contractor shall not clean any part of a light fixture while the lamp is lit.

Fixtures shall be cleaned using clear water and a very mild detergent, followed by wiping dry all surfaces with a clean cloth.

The contractor shall use a free rinsing detergent to clean glass on doors, glass partitions, display cases, pictures, glass draft shields on windows, mirrors, windscreens at building entrances, etc.

Cleaned glass shall be free of residue, smears, and streaks. All adjacent sills, frames, ledges, etc. shall be wiped clean with a damp cloth during glass cleaning process.

Contractor employees shall report to the Supervisor or Project Manager who in turn shall notify the COR of all broken or missing glass.

Clean glass on hanging pictures, mirrors, computer and T.V. screens using manufacturers recommended screen cleaners.

DRINKING FOUNTAINS. Contractor employees shall report leaking, broken, stopped up, or overflowing drinking fountains immediately to the Supervisor or Project Manager who in turn shall notify the COR. The Contractor shall disinfect all porcelain and polished metal surfaces to include orifice, drain, and plumbing. The entire fountain and surrounding area shall be free from streaks, dust, stains, spots, and all obvious soil.

COMMODES. The contractor shall clean toilet bowls using a germicidal synthetic detergent solution to remove soil, rust, or deposits. The employee shall work the bowl mop as far as possible into the bowl trap. The underside of the bowl rim and toilet seat shall be cleaned thoroughly. After cleaning, the bowl shall be flushed and carefully rinsed. The outside surfaces shall be wiped with a clean damp cloth. Powder type bowl cleansers shall not be used in commode cleaning.

The contractor shall not use a cleaner with acid or strong alkalis because they damage porcelain surface glaze.

Employees shall take care to prevent entrance of water and cleaning solution between commode and wall or floor during the cleaning process.

Employees shall report to the Supervisor or Project Manager who in turn shall notify the COR of all damage or operating problems immediately or by 08:00 the next business day.

DESCALE TOILET BOWLS AND URINALS. The contractor shall only use acid type bowl cleaner to remove scale, scum, mineral deposit stains, odors, and other incrustations from bowls and urinals. Extreme care shall be taken in using any acid type cleaner so as to prevent damage to porcelain surface glaze.

LAVATORIES (FACE AND HAND WASH BOWLS). Grease and dirt shall be removed from lavatory surfaces.

Stains that cannot be removed using soap or detergent solutions may be removed using mild abrasive cleaning agents. Chrome plate hardware shall be cleaned with a clean damp cloth. Care shall be taken to prevent entrance of water and cleaning solutions between lavatory and wall.

PLUMBING. Plumbing surfaces shall be washed with a neutral soap solution or non- damaging germicidal detergent solution to remove deposits, stains, corrosions, and odorous films. After cleaning, all plumbing surfaces shall be wiped dry and polished. Painted plumbing surfaces shall be cleaned with soap and clear rinsing.

WASH DOORS, PARTITIONS, AND WALLS. All doors, partitions, and walls shall be washed using a germicidal detergent. All surfaces of partitions, stalls, doors, walls, and areas adjacent to wall mounted lavatories, toilet bowls, and urinals shall be disinfected using a spray bottle of germicidal detergent and a clean sponge.

CLEANING BUILDING ENTRANCES. The contractor shall be responsible for cleaning all areas at the entrances to building, vestibules, or hallways. This cleaning shall include floors, mats, and glass doors. Floors shall be mopped and scrubbed using a cleaning solution of detergent and warm water. Glass cleaner shall be used on all glass surfaces. The glass doors shall be cleaned inside and out (weather permitting).

DISENFECTING DOORKNOBS AND HIGH USE SURFACES. Contractor shall be responsible for disinfecting doorknobs and high use surfaces using an approved EPA virucide.

Attachments

Attachment A: Janitorial Schedule

Weekly* Bi-weekly* Bi-annually Quarterly

Entrance and Lobby

Bathrooms and Shower room

Offices and Office Space

Conference Rooms

Wellness Room

Locker Room

Lab

Kitchen

Storage Room

Janitorial Closet

Drinking Fountain

Sinks

Window washing

High Dust

Carpet Cleaning

*Includes: floors (sweeping, mopping, vacuuming etc.), dusting, glass/mirrors, sanitizing/disinfecting high use surfaces (doorknobs/handles, keypads etc.), emptying trash and/or recycling bins and spot cleaning

Defined spaces shall be free of dust, dirt, debris, carpet stains, (with the exception of current/existing stains, to be documented at time of award), trash, streaks, and smudges, and present an overall appearance of cleanliness. Assure that walls, baseboards, glass, and other surfaces remain free of spots, residue, and marks. Doors and other surfaces shall be free of obvious dirt, stains, and streaks. Doorknobs, push bars, thresholds, kick plates, railings, and other metal surfaces shall be free of obvious dirt, stains, and streaks.

The Contractor shall utilize products and materials with minimal or no scent, so there will be no negative reaction to the product by Agency employees.