Attachment_1_-_Performance_Work_Statement.pdf

PERFORMANCE WORK STATEMENT (PWS)

Snow / Ice Removal Services

Upper Midwest Environmental Sciences Center (UMESC), La Crosse, WI

1.0 INTRODUCTION

Non-personal services for snow, ice and freezing rain removal for the Upper Midwest Environmental Sciences

Center (UMESC), La Crosse, WI as described herein.

2.0 GENERAL DESCRIPTION

The contractor shall furnish all supervision, labor, materials, supplies and equipment to provide effective and efficient snow, ice, and freezing rain removal services at the Upper Midwest Environmental Sciences Center

(UMESC). UMESC must have clear and safe travel path/walkway areas during inclement weather conditions for the safety of its employees.

Period of Performance:

Base Year: September 1, 2025, through August 31, 2026

Option Year 1: September 1, 2026, through August 31, 2027

Place of Performance:

UMESC

2630 Fanta Reed Road

La Crosse, WI 54603

Government Points of Contact:

To be provided at time of award.

3.0 EQUIPMENT

The contractor shall furnish all equipment, materials and personnel consistent with the best industry standards for effective and efficient snow and ice removal services. The contractor shall, at a minimum, furnish snowplows, salt / brine spreaders, blades, blowers, shovels, ice picks, etc. that scale to the depth of the snow to successfully perform services. The contractor shall supply and install driveway markers before the snow events and remove them in the spring. The contractor shall verify the following square footage of parking areas, roadways, and sidewalks.

UMESC Approximated Area Square Footage: 192,500 sq. ft., which includes asphalt and concrete areas;

included are roadways, driveways, parking lots, concrete areas of the main entrance walkway and sidewalks.

4.0 SUPPLIES

The contractor shall furnish all material required to perform work outlined in this PWS, including brine, salt, sand, concrete safe chemicals and driveway markers.

5.0 GENERAL WORK REQUIREMENTS

The contractor shall provide complete snow and ice removal services for the UMESC facility in accordance with this PWS.

1. Before an Event:

The COR or COR designee will coordinate with the contractor 24-48 hours prior to an event and establish a time for services to begin. Occasionally, this lead time may not be possible or conditions may change. In such circumstances, the contractor shall arrive within 2 hours of the time they are requested. For events that may be minor or on the threshold, UMESC may decline having any areas treated.

2. During an Event:

For significant events, snow and ice removal services will be considered “automatic” after the initial coordination with the COR or COR designee. The Contractor shall

"automatically" commence plowing and snow removal operations when there is accumulation of two (2) inches of snow, or any amount of ice. During an event, the contractor shall ensure that the necessary equipment and manpower are at the site and continue with the performance of the snow removal. The goal of the plowing/removal is to show bare pavement. There shall never be greater than 2" of accumulated snow/sleet/ice at any time in the “Primary” areas (later defined).

3. Pre-treatment and Frozen/Freezing Precipitation:

If pre-treatment is requested, the contractor shall pretreat the primary roadway, parking lots, and sidewalks. During and after an icing/freezing rain event the contractor shall treat the primary roadway, parking lots, and sidewalks. The contractor shall coordinate with the COR to verify the areas in Exhibit B (red areas only).

4. Drifting Snow:

Occasionally drifting snow will occur after an event in localized areas of the facility.

Upon request, the contractor shall arrive at the facility to clear and treat those areas covered by 2 inches of snow or more.

5. General Instructions:

Salt or brine treat all drive lanes, fire lanes, parking areas and sidewalks on the Property shown in Exhibit B attached hereto upon start of snow or ice accumulation, apply rock salt to drive lanes, fire lanes and parking lots, apply calcium chloride to concrete sidewalks and to plow drive lanes, fire lanes and parking lots, and plow or shovel sidewalks and paved courtyards once two (2) inches of snow accumulate. Treatment of ice, sleet and freezing rain accumulation shall start at the onset of precipitation when the temperature is at or below 32 degrees Fahrenheit. Snow/Ice removal shall be pursuant to the Snow Removal Guidelines attached as Exhibit A.

An application of salt/sand/chemical(s) shall be applied to the cleared areas to reduce hazardous conditions. The contractor shall use due diligence when spreading salt/sand to prevent excessive disbursements on pavement. The contractor shall be responsible for cleanup of any excessive disbursement of salt/sand.

When icy conditions exist (sleet/freezing rain), the contractor shall apply brine/salt/sand to the parking, sidewalks, and driving areas in sufficient amounts to ensure safe walking and driving areas and to reduce safety hazards due to freezing rain and sleet.

Pre-treatment to surfaces shall be applied before a major snow or ice event when requested.

6.0 SOURCE OF SNOW ACCUMULATION DATA

Accurate weather information and forecasts are vital to the snow and ice control operations under the contract. The work plan shall indicate the weather sources the contractor will utilize for monitoring, however, the U.S National Weather Service at https://www.weather.gov/arx/ shall be used to determine the snowfall in inches and for payment purposes.

7.0 PERFORMANCE CRITERIA

Contractor shall perform all services professionally and in a satisfactory manner, using good quality materials, equipment and workmanship and sufficient trained personnel (including supervisors when appropriate) to complete the services in a safe and timely manner which does not unduly interfere with the operation of the

Property, the businesses therein and their suppliers. The Contractor shall obtain and maintain, at its expense and at all times during the term of this Agreement, all necessary licenses, permits, training or other authorizations which may be necessary to perform the services. The intent of this requirement is to remove all snow and ice from driveways, parking areas, and handicapped accessibility areas. The contractor may have to perform snow removal more than once during a snowfall period to keep up with the accumulation of snowfall, however, the basis for payment will be the total snowfall in inches per storm within a calendar day and not the amount of effort expended by the contractor. The contractor shall decide how to use its resources to meet the specified outcome.

8.0 PERFORMANCE REQUIREMENTS MATRIX

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. Exceeding performance thresholds may result in contract termination.

Performance Objective PWS

Para

Performance Threshold

Remedy Method of Assesment

Priority 1 Removal

Prevent accumulation. Ensure paved areas are safe for vehicle or pedestrian traffic.

5.1

5.2

5.3 5.4 5.5

Zero valid customer complaints per service month.

Re-performance within 1 hour of notification.

Customer complaint and random surveillance.

Priority 2 Removal

Prevent accumulation. Ensure paved areas are safe for vehicle or pedestrian traffic.

5.1

5.2

5.3 5.4 5.5

No more than 2 valid customer complaints per service month.

Re-performance within 2 hours of notification.

Customer complaint and random surveillance.

At no time shall malfunctioning equipment impede or delay plowing or cleaning operation. It is the contractor’s responsibility to have all equipment working or malfunctioning equipment removed or operational immediately upon failure.

9.0 PRIORITY LIST

The contractor shall meet with the Contracting Officer's Representative (COR) identified in the contract award, or the COR designee to establish the priorities for starting snow and ice removal services at the start of each season. Regular meetings may also be necessary during the snow season to review the contractor's performance or make necessary adjustments in the priorities for snow and ice removal services. The priority of snow removal can and may be dictated by the COR or designee.

Critical Ranking UMESC Refer to Figure

Priority 1 Roadways, Driveway, Parking Lot, Main Entrance, Segment C and D Front Entrance, All Sidewalks

Enclosed RED area in Exhibit B

Priority 2 All other locations Enclosed GREEN area in Exhibit B

10.0 EQUIPMENT OPERATION & RESPONSIBILITY

The contractor shall be responsible for the safe, careful and efficient operation of equipment and all equipment shall be maintained in good operating condition. The breakdown of equipment shall not relieve the contractor of the responsibility of providing snow removal services. All equipment and personnel operating under the terms of this contract shall be in full conformance with Federal and State regulations. The government is not providing any equipment or materials.

11.0 INSPECTION AND ACCEPTANCE

If any of the services do not conform to the contract requirements, the Government may require the contractor to perform the services again in conformity with the contract requirements, at no increase in contract price. If the defects in services are not corrected by performance, the Government may (1) require the contractor to take necessary action to ensure that future performance conforms to contract requirements and (2) reduce the contract price to reflect the reduced value of the services performed.

If the contractor fails to expeditiously take the necessary action to ensure that further performance will be in conformity with contract requirements, the Government may terminate the contract.

12.0 SUPERVISOR

One supervisor shall be provided by the contractor to accomplish snow removal in accordance with best practices of the industry and shall provide proper supervision of all jobs. Directions of snow removal shall be coordinated with the COR or designee as needed; however, detailed instructions for carrying out such directions shall be the responsibility of the Contractor's supervisor. In all respects, the contractor shall be responsible for the work being performed.

The supervisor shall be required to provide and wear a working cell phone and respond to calls from the government representative within ten minutes during the performance of duty. Numbers shall be furnished to the appropriate field office prior to any work being performed under this contract. The supervisor shall have the ability to speak, read and write in English.

13.0 CONTACT LIST

The contractor shall submit the names, telephone numbers and cell phone numbers to be used as a 24- hour, seven day a week contact point. Likewise, the contractor may contact the COR or designee to plan the snow removal.

14.0 EXHIBITS ATTACHED

Exhibit A: Snow Removal Guidelines

Exhibit B: Plan of the Property

15.0 PRICING AND INVOICING

The contractor shall invoice in arrears for event services. Contractor shall be reimbursed according to the severity of each weather event for a given calendar day based on the Contract amount.

An event is defined as follows:

1. 2-4" of accumulation

2. 4-8" of accumulation

3. 8-12" of accumulation

4. 12+" of accumulation

5. Pre-treatment or Frozen/Freezing precipitation treatment

6. Drifting snow removal

16.0 EXHIBIT A

Additional snow and ice removal expectations are listed below.

1. Contractor shall begin plowing at the Property after coordination with the COR or COR designee and when the snow reaches a depth of 2 inches, regardless of the time of day or night or the day of the week.

2. All work shall be completed in a workman-like manner consistent with customary industry practices.

3. Contractor shall supply and mechanically spread de-icing rock salt or brine at Contractor's own discretion.

Contractor shall spread calcium chloride on concrete walkways. Calcium chloride will not harm concrete and landscaping.

4. For snowfalls of 2" depth, all snow shall be plowed away from the buildings and pushed to the farthest end of the parking lot. No snow shall be piled up and stacked around light posts, islands, landscaping, or in areas that would restrict or prevent performance of operational duties.

5. For snowfalls of more than 6" depth, all snow shall be plowed away from the buildings. Contractor may windrow snow to each island or light post, upon request; windrows shall be removed at no additional cost. Contractor shall relocate snow that has accumulated during the term, if such accumulation begins to impair access to the Property entrance, fire lanes, interior roadways or designated parking stalls.

6. Contractor shall return during the day to plow vacant parking stalls, if a majority of the parking stalls are still occupied. Contractor shall return the next day before 6:45 a.m. to plow as many stalls as possible.

7. All garage doors shall be cleared and free of obstruction.

8. There shall be a clear path to the loading dock with no snow banking. Contractor may have to shovel the area inaccessible to the snow plow.

9. All fire hydrants must be kept free from snow and easily accessible in case of emergencies.

10. When snow begins to fall with heavy and rapid accumulations shortly before or during business hours, the Contractor shall begin plowing the snow from the parking lot using the fastest method possible. In some cases, this means windrowing snow at islands or even light posts and it is understood that the snow shall be removed from such places upon request. Stacking snow onto islands may also be necessary, depending upon snowfall accumulation and time limitations.

11. Contractor shall not create drifts in front of dumpster enclosures, fire lanes, or entrances, on sidewalks or blocking walkways and agrees to remove Contractor-created drifts at no additional cost to the

Government. If Contractor does not remove the drifts in front of the fire lanes and dumpster enclosures, Contractor agrees to pay any expenses incurred by the Government for removal of said drifts.

12. Contractor shall be responsible for damage to the Property caused by snow removal operations including, but not limited to, buildings, curbs, parking blocks, islands, sidewalks, light poles, signs, landscaping, vehicles, paving or striping of the Property or equipment used in connection therewith.

13. The Contractor agrees to contact the COR if for some reason the entire Property cannot be completely plowed within four (4) hours after snow or ice has stopped falling.

14. Contractor agrees to complete the complete a Work Summary detailing the work completed for each snow event. Work Summary shall include the following:

14.1. Date of weather event

14.2. Time Contractor arrived on site

14.3. Time snow/ice removal operations started

14.4. Time snow/ice removal operations completed

14.5. Reported snowfall of event at facility site as reported by the National Weather

Service La Crosse Office

To receive payment, this sheet must be attached to the invoice.

15. Contractor agrees to provide the COR with all current after hour's telephone numbers.

17.0 EXHIBIT B

The figures in Exhibit B are intended to convey the priority and the locations the contractor shall service. All main walkways and sidewalks to entry ways must be cleared and safe to walk on at all times. Do not pre-treat/post-treat the green enclosed areas and roadways. Any green enclosed areas are secondary.

Special Instructions During Blizzard Conditions

1. All primary zones must be cleared and drivable at all times.

2. Front entry to the building and sidewalk in front of the building must remain safe for employees to walk into the main entry.

3. All gates (Main Entrance Gate at Fanta Reed Rd; Fish Pond Gate leading to Main Pond

Area) must be cleared of snow mound at all times to ensure employees can safely enter and leave the facility and access the pond area.

Primary Routes Secondary Routes

Main Entrance and Rd 47,000 sqft Wellhouse Rd 16,000 sqft

West Lot 48,000 sqft Tox Pond Rd 2,500 sqft

South Lot 29,000 sqft

East Lot 46,000 sqft

G-Storage Alley 4,000 sqft Secondary Routes Total 18,500 sqft

Primary Routes Total 174,000 sqft

Primary + Secondary Total: 192,500 sqft

Figure 1: Overview of Primary (Red Enclosed) and Secondary (Green Enclosed) locations on UMESC facility.

Orange denotes sidewalks and walkways