Attachment 1 Performance Work Statement.pdf

Performance Work Statement (PWS)

Project: Gas Chromatographs (GC) Annual Service Contract

GENERAL INFORMATION

1.0 Scope of Work:

The primary objective is to ensure uninterrupted operations and consistent production of data for peer-reviewed publications that align with the mission of the Human Nutrition Research Center.

To achieve this, the focus will be on prioritizing the servicing and preventative maintenance of the center's current Gas Chromatography (GC) systems. These instruments are vital for the center's scientists and require regular maintenance to ensure optimal performance and reliability.

2.0 Background:

The Gas Chromatographs with Flame Ionization Detectors (GC-FIDs) currently in use at the

Grand Forks Human Nutrition Research Center (GFHNRC) are critical instruments for the research conducted by our scientists and staff. These instruments need a more comprehensive service agreement.

CONTRACTOR REQUIREMENTS

3.0 Technical Requirements/Tasks:

The GFHNRC requires a maintenance program for our current THERMO Trace GC-FID’s that covers on-site repair services, that include travel, parts, labor, telephone support troubleshooting, etc. The maintenance program shall include:

3.1 Service Coverage

• Covers on-site repair services for GFHNRC's existing THERMO Trace GC-FIDs.

• Services include:

o Field service engineer labor o Travel expenses o Replacement parts (as defined in the contract) o Telephone support troubleshooting.

3.2 Service Availability

• Guaranteed on-site response time with a targeted response rate of 3 business days for repair requests.

• Service hours are 8:00 AM to 5:00 PM.

• The contractor shall provide at least 72 hours’ notice before arriving on-site.

3.3 Loaner Instrument

• In the event a repair cannot be completed on-site within 24 hours, the contractor shall provide a loaner instrument.

• The loaner instrument shall be a new or refurbished THERMO Trace GC-FID model or a newer model from the same manufacturer.

3.4 Preventive Maintenance

• One (1) scheduled annual preventive maintenance visit performed by a certified field service engineer.

• Standard preventive maintenance kit, to include: o-ring seals, gold seals, septa, one splitless liner, split line filter, FID jet, ceramic insulators, igniter, and collecting electrode.

3.5 Technical Support

• Priority status for technical support inquiries with a callback time within 2 hours for online technical support.

• Priority onsite response time of 3 business days.

• Ability for tailored remote diagnostics, and ability to setup full remote session.

• Access to Unity Lab Services Online Knowledge Base, or similar web-based, self-help option for answering product questions, accessing documentation and resolving issues.

• Field service engineers must have successfully completed Thermo Fisher's factory training program for servicing Thermo Trace GC-FID instruments.

3.6 Additional Provisions

• Software and firmware updates upon request and performed during a scheduled maintenance visit.

• The contract anniversary date shall be the same for all covered equipment.

3.7 Equipment List

3.8 Equipment Location

All equipment is located at 2420 2nd Ave North, Grand Forks, ND 58203

4.0 Period of Performance:

The period of performance includes a base period of one (1) year, plus two (2) option periods of one (1) year each, as follows:

Base Period: September 13, 2024 – September 12, 2025

Option Period One: September 13, 2025 – September 12, 2026

Option Period Two: September 13, 2026 – September 12, 2027

Description Serial Number

Trace 1310 Mainframe 230 V 721002645

Trace 1300 SSL Injector Module 714301402

Trace 1300 SSL Injector Module 715301660

Trace 1300 FID Module 723401274

Trace 1300 FID Module 714400819

Basic TriPlus RSH for liquid and Headspace 278604

Trace 1310 Mainframe 230 V 715100825

Trace 1300 SSL Injector Module 71300609

Trace 1300 SSL Injector Module 715301526

Trace 1300 FID Module 713400287

Trace 1300 FID Module 71500741

Dual AS 1310 with 155 sample tray 420150972

Trace 1300 SSL Injector Module 721302170

Dual AS 1310 with 155 sample tray A2021111702

5.0 Deliverables / Schedule:

Preventative maintenance must be performed at least once a year, and no later than 30 days after the requested date. If a problem arises with the equipment covered by this contract, a service technician responds onsite with a targeted response rate of 3 business days.

6.0 Travel:

N/A

7.0 Contractor’s Key Personnel:

8.0 Security Requirements:

Data security protocols will be followed during all maintenance procedures to ensure the confidentiality of research data.

9.0 Data Rights:

10.0 Section 508 – Electronic and Information Technology Standards: