Attachment 1 - Performance Work Statement.docx

PERFORMANCE WORK STATEMENT (PWS)

Equipment Maintenance, Repair, and Calibration Services for Skalar Robotic Analyzers

Part 1 General Information

1. General: This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services/Introduction: This is a non-personal service(s) contract to provide equipment maintenance, repair, and calibration services for two SP2000 Robotic Analyzers.

1.2 Background: The Contractor shall provide all personnel, equipment, tools, materials, supervision, and non-personal services necessary to support the Defense Centers for Public Health-Aberdeen (DCPH-A) as defined in this Performance Work Statement (PWS). The services to be conducted by the Contractor include on-site repairs, preventative maintenance, and instrument service for equipment, located at DCPH-A, Aberdeen Proving Ground. DCPH-A requires a maintenance contract for Robotic Analyzers to support the mission of the Classical Chemistry Lab.

1.3 Scope: The Contractor shall provide non-personal service(s). The DCPH-A requires annual preventive maintenance and repair services using Skalar certified parts; software support services; software updates. and unlimited technical support calls on laboratory instruments in support of the Laboratory Sciences (LS) Directorate. The Contractor shall procure necessary repair parts for unscheduled repair services with DCPH-A pre-approval.

1.4 Objectives: The primary objective of this contract is to ensure that the Classical Chemistry Lab maintains fully operational and mission-ready equipment through annual preventive maintenance and calibration, as well as unplanned or emergency services (including necessary parts) to resolve needed equipment repairs two SP2000 Robotic Analyzers.

1.5 General Information:

1.5.1 Quality Control Plan (QCP): Reserved

1.5.1.1 RESERVED

1.5.1.2 If the Contractor notes additional issues that might affect the equipment performance while on-site (beyond services scheduled), the Contractor shall notify their Escort of issues or potential issues the same day. This should also be noted on the service ticket(5.2.2.2c).

1.5.2 Quality Assurance: The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays: The following provides information on recognized holidays for the purpose of the PWS. If submittal of any documentation (e.g. deliverables, submittals, etc.) deadlines fall on a holiday, the closest work day prior to the holiday will apply as the deadline for submittal.

1.5.3.1 U.S. Holidays: Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S. holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively.

Juneteenth June 19th Independence Day July 4th Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day November 11th Thanksgiving Day 4th Thursday in November Christmas Day December 25th

1.5.4 Operating Hours: The Government facility office hours, facility operating hours, and the Contractor support hour requirements often coincide, however, they may differ. Please refer to the following.

1.5.4.1 Government Facility Office Hours: The Government facility office hours are 0800 to 1600, and Monday through Friday except U.S. Holidays identified in paragraph 1.5.3.1 above or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

1.5.4.2 Government Facility Operating Hours: The Government facility operating hours occur between the hours of 0800 to 1600, Monday through Friday. The Government facility is closed during local or national emergencies, administrative closings, or similar Government directed facility closings

1.5.4.3 Contractor Support Hours: The Contractor shall provide support between the hours of 0800 to 1600, Monday through Friday, but facility is closed during local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall maintain an adequate workforce at all times, for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce is essential.

1.5.4.3.1 RESERVED

1.5.5 RESERVED

1.5.6 Place of Performance: The work to be performed under this contract will be performed at DCPH-A:

8300 Ricketts Point Road, Building 2850, Aberdeen Proving Ground, MD 21010-5403.

1.6 Security Requirements: The following information is provided on security related matters.

1.6.1 RESERVED

1.6.2 RESERVED

1.6.3 Installation Access: Access to U.S. installations, buildings and controlled areas is limited to personnel who meet security criteria and are authorized to enter. Failure to submit required information/data and obtain required documentation or clearances will be grounds for denying access to U.S. installations, buildings and controlled areas. The Contractor shall ensure that any subcontractors used in performance of this contract complies with these requirements and that all employees, of both the Contractor and any subcontractor utilized by the Contractor, are made aware of and comply with these requirements.

The Contractor shall be aware of and comply with the requirements associated with Installation Access Control. The Government is not liable for any costs associated with performance delays due solely to a firm’s failure to comply with Installation Access Control System (IACS) processing requirements.

1.6.3.1 RESERVED

1.6.3.2 RESERVED

1.6.3.3 RESERVED

1.6.3.4 RESERVED

1.6.4 RESERVED

1.6.4.1 RESERVED

1.6.4.2 RESERVED

1.6.5 RESERVED

1.6.6 Operations Security (OPSEC) Requirements: Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

1.6.6.1 Building Access: To gain access to the Laboratory, the Contractor shall present a driver’s license (or equivalent) and sign the visitor log to obtain an “Escort Only” badge at the E2850 Front Desk. The Contractor shall have an escort before entering the laboratory space and at all times while present in the building. The Contractor shall provide the completed LIDS 602 (LS Equipment Maintenance Service Ticket) (Deliverable 1) to the technical Point of Contact (POC) at the completion of the work each day for all service performed onsite. LIDS 602 must be signed by the technical POC prior to Contractor departure.

1.6.7 RESERVED

1.6.8 For Contractors that do not require CAC, but require access to a DoD facility or installation. All contractor personnel shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures (provided by government representative).

1.7 RESERVED

1.8 RESERVED

1.8.1 RESERVED

1.9 Contracting Officer’s Representative (COR): Refer to Part 2 of this PWS for the definition of a COR. As determined by the Contracting Officer, a COR will be appointed and identified by letter of designation, a copy of which will be provided to the Contractor by the Contracting Officer. The designation letter states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates, or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to obligate the Government. If the work is not written in the contract, the COR is not authorized to request new work. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract, perform inspections necessary in connection with contract performance, maintain written and oral communications with the Contractor concerning technical aspects of the contract, issue written interpretations of technical requirements, including Government drawings, designs, specifications, monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies, coordinate availability of Government property, and coordinate site entry of Contractor personnel.

1.10 RESERVED

1.11 Identification of Contractor Employees: All contractor personnel shall clearly identify themselves as contractors when working in situations where their status might not be apparent to third parties. The contractor must ensure that all documents or reports they produce are clearly labeled as contractor products or include appropriate disclosure of contractor involvement.

1.12.1 RESERVED

1.12.2 Contractor Identification Badges: Contractor personnel shall be easily identifiable through the display of badges in accordance with Contractor Identification.

1.13 RESERVED

1.14 RESERVED

1.15 RESERVED

1.16 RESERVED

1.17 RESERVED

1.18 RESERVED

1.19 RESERVED

1.20 RESERVED

1.21 RESERVED

1.22 RESERVED

1.22.1 RESERVED

1.23 Required Training: The following provides information on training requirements.

1.23.1 Anti-Terrorism (AT) Level I Training (Deliverable 3): All Contractor personnel requiring access to Army installations, facilities and controlled access areas shall complete AT Level I Awareness training within 30 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the contracting officer, if a COR is not assigned, within 30 calendar days after completion of training by all employees and subcontractor personnel. AT level I Awareness training is available at the following website: http://jko.jten.mil

1.23.2 RESERVED

1.23.3 iWATCH Training (Deliverable 4): The Contractor and all associated sub‐contractors shall brief all employees on the local iWATCH Army program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award and within 5 calendar days of new employees commencing performance with note(s) of completion reported to the COR no later than 30 calendar days after contract award Training slides can be provided by the COR.

1.23.4 RESERVED

1.23.5 RESERVED

1.24 RESERVED

1.25 RESERVED

1.26 RESERVED

1.27 RESERVED

1.28 RESERVED

PART 2

DEFINITIONS & ACRONYMS

2. Definitions and Acronyms

2.1 Definitions: Although not inclusive of every term used within this PWS, the following provides a list of definitions used throughout this PWS and commonly used in the acquisition field.

Contracting Officer (CO) –A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

Contracting Officer's Representative (COR) – As defined in DFARS 202.101, means an individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions. Department of Defense (DoD) Instruction (DoDI) 5000.72, Part II Definitions states the following when defining a COR: “Defined in subpart 202.101 of Reference (f). Any individual delegated responsibilities pursuant to subpart 1.602-2 of Reference (e), regardless of local terminology, must be certified in accordance with this instruction. For example, local terminology can be COR, Contracting Officer’s technical representative, technical point of contact, technical representative, alternate COR, administrative COR, assistant COR, line-item manager, task order manager, quality assurance personnel, quality assurance evaluator, or COR management.”

Contractor –A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contractor-acquired Property - Property acquired, fabricated, or otherwise provided by the Contractor for performing a contract and to which the Government has title.

Day –A calendar day.

Defective Service –A service output that does not meet the standard of performance associated with the PWS.

Deliverable – means anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

Government-furnished Property – As reflected in FAR 52.245-1, Government-furnished Property “means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract

Government Property - All property owned or leased by the Government. Government property includes both Government-furnished and Contractor-acquired property. Government property includes material, equipment, special tooling, special test equipment, and real property. Government property does not include intellectual property and software.

Property Administrator - An authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to Government property in the possession of a Contractor.

Physical Security – Security elements concerned with physical measures designed to safeguard personnel; to prevent unauthorized access to equipment, installations, material, and documents; and to safeguard against espionage, sabotage, damage, and theft.

Quality Assurance –The various functions, including, inspection, performed by the Government to determine whether a Contractor has fulfilled the contract obligations pertaining to quality and quantity.

Quality Assurance Surveillance Plan (QASP) – means the key Government-developed surveillance process document and is applied to Performance-Based Service Contracting (PBSC). The QASP is used for managing Contractor performance assessment by ensuring that systematic quality assurance methods validate that Contractor quality control efforts are timely, effective, and are delivering the results specified in the contract or task order. The QASP directly corresponds to the performance objectives and standards (i.e., quality, quantity, timeliness) specified in the PWS. It provides specific details on how the Government will survey, observe, test, sample, evaluate, and document Contractor performance results to determine if the Contractor has met the required standards for each objective in the PWS. The QASP, with very few if any exceptions, is an internal to Government document.

Quality Control –All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

Subcontractor –One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Work Day - The number of hours per day the Contractor provides services in accordance with the contract.

Work Week - Monday through Friday, unless otherwise specified.

2.2 Acronyms: Although not inclusive of every term used within this PWS, or that may be included in an acquisition, the following provides a list of acronyms commonly used in the acquisition field.

PART 3

GOVERNMENT PROPERTY (GP) AND SERVICES

3. Government Property and Services

3.1 Services: RESERVED

3.2 Facilities: RESERVED

3.3 Utilities: RESERVED

3.4 Equipment: Any equipment being furnished to the Contractor for repair and maintenance that will be removed off-site is considered Government Furnished Property and will be added to the Procurement Integrated Enterprise Environment site (https://piee.eb.mil) in the Government Furnished Property module for equipment tracking. If the equipment is listed in PIEE, an attachment to the contract will be added. If the equipment will not be moved off-site, an attachment to the contract will not be added. The list of equipment to be serviced under this contract is below:

3.5 Special Tooling and Test Equipment: RESERVED

3.6 Materials: RESERVED

3.7 Training: RESERVED

3.8 Common Access Cards (CAC): RESERVED

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. Contractor Furnished Property and Services

4.1 General: The Contractor shall furnish all tools, manuals and equipment required to service and repair the lab equipment identified on this contract.

4.2 RESERVED

4.3 RESERVED

4.4 RESERVED

4.5 RESERVED

PART 5

SPECIFIC TASKS

5.1 Basic Services: The Contractor shall provide preventive maintenance, repair services and/or software updates/support for the lab equipment identified in this PWS.

5.2 Tasks: Tasks consist of the following:

5.2.1 Onsite Reporting

5.2.1.1 Contractor check-in process:

(a) The Contractor shall present a driver’s license (or equivalent) to sign the visitor log and obtain an “Escort Only” badge at the E2850 Front Desk to gain access to the Laboratory.

(b) The Contractor shall be provided a LIDS 602 (LS Equipment Maintenance Service Ticket) that documents the work authorized to be performed during that visit. Any other work identified by the Contractor must be approved by the COR prior to initiation. A new ticket will be provided to the Contractor to document the additional work.

(c) The Contractor shall await an escort in the reception area before entering the laboratory space.

5.2.2 Contractor Maintenance & Repair Services

5.2.2.1 Contractor shall perform (1) annual preventive maintenance service.

(a) The Contractor shall schedule and perform (1) annual preventive maintenance service per instrument listed in this PWS.

(b)The Contractor shall provide equipment software updates as they become available.

5.2.2.2 Contractor shall perform on-site repair services.

1. For standard repair services, the DCPH-A COR will contact the Contractor with the equipment specifications (type, serial number) needed for service. The Contractor shall respond directly to the COR’s request by phone or email within two (2) business days to acknowledge the submitted request.

1. For emergency repair services, the DCPH-A COR will contact the Contractor with the equipment specifications (type, serial number) needed for service. The Contractor shall respond directly to the COR’s request by phone or email within one (1) business day to acknowledge the submitted request.

1. If the Contractor notes additional issues that might affect the equipment performance while on-site (beyond services scheduled), the Contractor shall notify their Escort of issues or potential issues the same day. These issues should also be noted on the service ticket (LIDS 602).

1. Contractor shall coordinate with the DCPH-A COR a date/time for the on-site repair to occur no more than thirty (30) calendar days from the initial contact requesting on-site support.

5.2.3 Service Completion

5.2.3.1 Service Completion Process

1. The Contractor shall provide the completed LIDS 602 (LS Equipment Maintenance Service Ticket) (Deliverable 1) to the Technical POC at the completion of the work each day for all services performed onsite. The LIDS 602 must be signed by the Contractor technician and laboratory technical POC prior to Contractor departure for work to be considered complete.

1. The Contractor shall provide a written field service report (FSR) (Deliverable 2) for each piece of equipment serviced. The service report shall be written in sufficient detail documenting the cause of the equipment malfunction and corrective action taken. The FSR must be sent via email to the COR at dha.apg.pub-health-a.mbx.lab-equipment-maint-svcs@health.mil and Health Technology Management (HTM) dha.apg.Pub-Health-A.mbx.dcph-a-equipment-maintenance@health.mil within five (5) business days of the completion of all equipment maintenance, repairs, and calibrations.

5.3 Service Contract Reporting- Reserved.

PART 6

APPLICABLE PUBLICATIONS

6. Applicable Publications (Current Editions): The following publications, manuals, regulations, etc. are mentioned in this PWS and are listed below.

PART 7

TECHNICAL EXHIBIT LISTING

7. Technical Exhibit List

7.1 Technical Exhibit A –Deliverables Schedule

TECHNICAL EXHIBIT A

DELIVERABLES SCHEDULE

The Contractor shall complete and submit deliverables in accordance with the “Deliverables Table” below. Unless specified in the Performance Work Statement (PWS) within the description of the deliverable, all deliverables will be made to the COR electronically.

Reports and documents delivered by the Contractor in the performance of this contract shall reflect the latest version of the work product or activity, unless specifically directed otherwise by the Government. All documentation shall be prepared in accordance with standard industry practices, ensuring electronically produced documents which reflect logical flow of material, tables of contents indexes and page numbering. Where applicable, the Contractor’s attention is called to the availability of commercial, industry, federal, and military guides, instructions, and standards for many of the topics addressed in this PWS and under this contract.

All data received, processed, evaluated, loaded, and created because of this contract shall remain the sole property of the Government and shall be returned to the Government at the conclusion of the contract, unless the Contracting Officer grants a specific exception.

Inspection and Acceptance: The COR delegated oversight of specific technical, functional and oversight responsiblities is responsible for inspection and acceptance of all services, incoming shipments, documents, and services.

Certification by the Government of satisfactory services provided is contingent upon the Contractor performing in accordance with the performance standards contained in the PWS and all terms and conditions of this order, including all modifications.