Attachment 1 - Performance Work Statement.docx

Performance Work Statement 3

Performance Work Statement (PWS)

Unify OpenScape Voice IP C2 Solution with Base-Lan (AFNET)

AETC Command Center Joint Base San Antonio Randolph, TX 20 March 2026

Table of Contents

1. Description of Services (pg. 3-4)

2. Services Summary (pg. 4)

3. Storage and Electricity (pg. 5)

4. General Information (pg. 5)

5. Security Requirements (pg. 5-7)

6. Supplies and Services (pg. 7-8)

Performance Work Statement (PWS) Unify OpenScape Voice IP C2 Solution with Base-Lan (AFNET) AETC Command Center Joint Base San Antonio Randolph, TX

1.0. DESCRIPTION OF SERVICES

1.1. Scope of Work. The contractor shall provide all personnel, equipment, tools, materials, vehicles, supervision, and any other items or services necessary to perform complete maintenance and repair services. The purpose of these services is to sustain the operational readiness of the Unify communications infrastructure located at Building 900, Joint Base San Antonio (JBSA) - Randolph, TX. The contractor is responsible for the full lifecycle of maintenance and repair for the Unify OpenScape Voice Console System, its associated licenses, the OpenScape Xpert platform, and all related hardware and software.

* Please see Section 6, Supplies and Services, for full list of equipment and software.

1.2. Period of Performance. Base plus 3 option years (estimated 01 May 2026 – 30 April 2030).

1.3. Maintenance Support. The Contractor shall provide comprehensive maintenance and support for all hardware and software specified under this Performance Work Statement (PWS).

1.4. Service Commencement. Maintenance and support services shall commence no later than eight (8) weeks after receipt of order (ARO).

1.5. Support Availability and Response. The Contractor shall provide emergency technical assistance, including on-site response and remote technical support. Remote access requires prior, explicit approval from the AETC Command Center for each instance. Support is categorized by failure severity, as defined in the Service Level Agreement (SLA) below.

1.6. Services Not Covered. The Contractor shall immediately notify the Contracting Officer (CO) and the designated AETC Command Center designated Point of Contact upon discovery of an out-of-scope issue. This notification must state whether the issue is a prerequisite that prevents the completion of the work defined within this PWS.

1.6.1. Notification. The Contractor shall immediately notify the Contracting Officer (CO) and the designated Point of Contact upon discovery of an out-of-scope issue. This notification must state whether the issue is a prerequisite that prevents the completion of the work defined within this PWS.

1.6.2. Authorization to Proceed. The Contractor is not authorized to perform any out-of-scope work. All such work may only be performed after receiving written authorization from the Contracting Officer, typically in the form of a contract modification.

2.0. SERVICES SUMMARY.

2.1. Performance Objective and Threshold.

Perform Repair and Maintenance

(3) Unify phone/screens 95% of the equipment listed is operational to the manufacture’s technical specifications.

Additional Repairs Accurate reports are delivered within a timely manner 95% of all reports are timely and accurate.

3.0. STORAGE AND ELECTRICITY. The Government shall provide electricity and sufficient storage space to house all equipment.

4.0. GENERAL INFORMATION.

All required work shall be coordinated through the AETC Command Center POC prior to commencement of any inspections or work under this contract. Upon completion of the inspection or repair work within a facility, the contractor shall have the Command Center POC sign a copy of each Service Order/Work Request. A signed copy shall be furnished to the POC.

4.1. Safety. All work shall be performed in accordance with Federal, State, and Base Safety Regulations.

4.2. Hours of Operation. All non-emergency work shall be accomplished during the normal duty hours of 0730-1630, Monday through Friday, excluding US Government holidays.

Joint Base San Antonio Randolph, Texas recognizes the following holidays:

5.0. SECURITY REQUIREMENTS FOR UNCLASSIFIED CONTRACTS.

The Contractor and all its personnel shall comply with all applicable Department of Defense (DoD), U.S. Air Force, and Joint Base San Antonio (JBSA) - Randolph security regulations. Failure to comply may result in the revocation of base access and removal from the contract.

5.1. Employee Roster. The Contractor shall maintain and provide to the Government Program Manager (PM) and the designated Security Manager a current roster of all personnel performing work under this contract. For any employee requiring unescorted access to restricted areas, the roster must include the full name, Social Security Number (SSN), and details of their security investigation status. The Contractor is responsible for providing an updated roster immediately upon any change in an employee's status.

5.2. Identification and Access. The Contractor shall ensure that all employees obtain the necessary passes and identification media required for contract performance at JBSA-Randolph.

5.3. Retrieval of Identification. The Contractor is responsible for retrieving all Government-issued identification media (e.g., Common Access Cards, base passes) from any employee upon their departure, termination, or separation from contract duties for any reason.

5.4. Required Security Training. The Contractor shall ensure all employees complete initial and recurring security training as directed by the sponsoring agency's security manager. Training must be conducted IAW DODM 5200.01, Volume 3, Information Security Program, and Contractor personnel who work in Air Force controlled/restricted areas must be trained in accordance with AFI 31-101, which outlines the Air Force Installation Security Program. AFI 31401, "Information Security Program Management". Contractor personnel who work in Air Force controlled/restricted areas must be trained IAW AFI 31- 101, The Air Force Installation Security Program.

5.5. Traffic Laws. The contractor and its employees shall comply with base traffic regulations.

5.6. Weapons, Firearms, and Ammunition. Contractor employees are prohibited from possessing weapons, firearms, or ammunition on themselves or within their contractor-owned vehicle or privately owned vehicle while on JBSA Randolph.

5.7. Controlled Unclassified Information (CUI). The Contractor shall comply with DoD Instruction (DoDI) 5200.48, "Controlled Unclassified Information (CUI).” The Contractor is responsible for ensuring all personnel are trained on these requirements and that all sensitive, unclassified information is handled in accordance with this directive.

5.8. Reporting Requirements. Contractor personnel shall report to an appropriate authority any information or circumstances of which they are aware may pose a threat to the security of DoD personnel, contractor personnel, resources, and classified or unclassified defense information. Contractor employees shall be briefed by their immediate supervisor upon initial on-base assignment.

5.9. Physical Security. The contractor shall be responsible for safeguarding all government property and controlled forms provided for contractor use. At the end of each work period, all government facilities, equipment, and materials shall be secured.

6.0. SUPPLIES AND SERVICES.

***During the Base Year, all Dell and Teguar components are covered under the final year of their existing 3-year warranty. Upon commencement of Option Year 1, the contractor shall be responsible for providing maintenance coverage for all Dell servers and Teguar PCs. Additionally, Option Year 1 must include the procurement of a new 3-year license for VMware vSphere Essentials.