Attachment 1 Performance Work Statement and QASP.pdf

Attachment 1 Performance Work Statement and QASP

Laboratory Device Service Plan, New Orleans LA

GENERAL INFORMATION

1. Scope of Work:

1.1. Scope of service plan: The contractor shall provide a device service plan that includes a

Performance Maintenance visit, repairs, priority response, software and firmware upgrades, genuine

Waters parts, phone support, and OEM trained and authorized engineers or similar properly trained

Independent Service (ISO) Engineers to maintain the equipment. All in scope requirements are included in the Firm Fixed Price. This is not a time and materials requirement.

1.2. Laboratory Device Service Plan for one (2) Waters Corporation (Original Equipment

Manufacturer/OEM) Acquity H-class UPLC Liquid Chromatograph systems and (1) Mass

Spectrometer System. The systems details are as follows:

1.2.1. SN: F16QSM405A (quaternary solvent manager)

1.2.2. SN: G16SDI308G (sample manager - flow through needle)

1.2.3. SN: E16UPD427A (photodiode array detector)

1.2.4. SN: YFA1798 (Xevo G2 XS QTOF mass spectrometer)

1.2.5. SN: G18AFC437N (fraction manager)

1.2.6. SN: D14QSM451A (quaternary solvent manager)

1.2.7. SN: G14D1713G (sample manager - flow through needle)

1.2.8. SN: D14QPF385G (fluorescence detector)

1.2.9. SN: C24UPL204A (photodiode array detector)

1.3. Service performance is on site at a USDA Facility: 1100 Allen Toussaint Blvd, NEW

ORLEANS LA 70124.

1.4. Period of Performance: Base period plus four option periods.

2. Definitions:

2.5. ‘CLIN’ – Contract Line Item, numbered. Established in the solicitation schedule, will start with “0001.”

2.6. ‘SN:’ - Serial Number

2.7. OEM – Original Equipment Manufacturer. Waters Corporation for the entirety of this

PWS.

2.8. ‘Calendar Days’- Every single day on the calendar (12 AM to 11:59 PM), including weekends, holidays, and non-working days.

2.9. ‘Business Days’ – Standard business days 8AM to 5PM Central with holiday exceptions as noted:

Listed below are official Government holidays:

New Year’s Day January 1*

Martin L. King Birthday Third Monday in January

President's Day Third Monday in February

Memorial Day Last Monday in May

Juneteenth As Indicated

Independence Day July 4*

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans Day November 11*

Thanksgiving Day Fourth Thursday in November

Christmas Day December 25*

Or when the USDA-ARS facility is closed due to local or national emergencies, administrative closings, or similar government-directed facility closings

*In accordance with Federal regulations, if these holidays fall on a Saturday, the holiday will be observed on Friday, if Sunday, holiday will be observed on Monday.

CONTRACTOR PERFORMANCE REQUIREMENTS

3. Technical Requirements/Tasks:

3.10. The contractor shall provide a Device Service Plan for (2) Waters Corporation (Original

Equipment Manufacturer/OEM) Acquity H-class UPLC Liquid Chromatographs and (1) QTOF

Mass Spectrometer System. This device service plan guarantees prompt repair by properly trained engineers as it is an essential component of maintaining safe and functional instruments that provides the required level of USDA continuity of research.

3.11. System components covered for service and repair costs using OEM certified parts include mass spectrometer, quaternary solvent managers, sample managers, fluorescence detector, fraction collector, photodiode array detectors.

3.12. Service and repair visits from a team of 1 or more field engineers for the covered systems shall be made within 72 hours of service ticket entry.

3.13. Service coverage includes a Performance Maintenance visit, corrective repairs, priority response, parts, travel to location, access to technical support, loaner instruments, OEM sponsored updates, access to multiple parts sources, online service request portal and real-time tracking, 24/7 customer support, weekend callback support, genuine OEM parts, and engineers to maintain the equipment.

4. Contractor’s Key Personnel: The contractor shall provide field service engineers and online/phone customer response representatives authorized and trained by the OEM of the serial numbered equipment detailed in Section 1 above to perform and document the service requirements.

5. Security Requirements: All contractor personnel shall always be in the presence of a USDA escort while on location. The names of contractor personnel may be verified to the response of inquiries as noted in Section 4.

6. Quality Assurance Surveillance Plan (QASP): The Government shall establish a QASP as a means of evaluating whether the Contractor is meeting the performance standards/quality levels identified in the PWS to ensure that the government pays only for the level of services received.

Tasks Standards Acceptable Quality

Level (AQL)

Contractor Performance

Requirements and Tasks identified in Section 3, 4, and 5

Standards as established in

Contractor Performance

Requirements and Tasks in Section 3, 4, and 5.

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