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PERFORMANCE WORK STATEMENT

PARKING SERVICES IN SUPPORT OF THE NATIONAL INSTITUTES OF HEALTH (NIH)

A. GENERAL BACKGROUND INFORMATION

A.1. Background

The Division of Amenities and Transportation Services (DATS), Office of Research Services (ORS), has an ongoing requirement to provide parking services for the National Institutes of Health (NIH). This contract will include the following: parking services consisting of valet parking, stack-parking, facilitating self-parking, and the counting of vehicles on the NIH campus and designated leased parking lots off-campus daily.

A.2. Purpose

To facilitate parking services to more than 20,000 employees at the NIH Bethesda campus, the many companies who do business with the NIH, and numerous visitors from around the world, which includes medical patients who participate in NIH programs.

A.3. Contractor Requirements

Independently, and not as an agent of the Government, the Contractor shall furnish all necessary services, qualified personnel, equipment, and supplies not otherwise provided by the Government, to manage and operate the ORS-controlled car parking on the NIH Bethesda campus. The Contractor shall also furnish all necessary services, qualified personnel, equipment, and supplies not otherwise provided by the Government, to provide a daily count of NIH employee vehicles and a weekly parking count at the Rockledge I/II parking garage.

A.3.1. Overall Performance Requirements

The Contractor is responsible for designing, implementing, and managing methods and systems to deliver the necessary services to meet the Government’s quality and performance requirements, as detailed in Section C, Paragraph I, Government Quality Assurance and Incentive Plan. The requirements contained in this contract are performance-based with a focus on desired results and outcomes.

The Contractor shall respond to comments and complaints from patrons and the Contracting Officer’s Representative (COR) or the COR’s representative at the time of the complaint. In the case of equipment malfunction, the Contractor is required to correct the problem the same business day and to ensure patron satisfaction. If the problem cannot be corrected on the same business day and/or is determined by the Contractor to be systemic, the Contractor shall submit a plan of correction to the COR by 5:00 p.m.

local time on the day of the occurrence.

Services to be provided by the Contractor are set forth in Section B - Parking Services. The Contractor is required to plan for each parking location to be fully stack-parked every business day.

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A.4. Period of Performance

The anticipated period of performance shall be a 12-month base with up to four (4) 12-month option periods if all exercised will be 60 months.

Base Period: March 1, 2027 to February 29, 2028

Option Period 1: March 1, 2028 to February 30, 2029

Option Period 2: March 1, 2029 to February 30, 2030

Option Period 3: March 1, 2030 to February 30, 2031

Option Period 4: March 1, 2031 to February 30, 2032

A.5. Place of Performance

The anticipated location of performance shall be on Main Campus and as listed below:

- 9000 Rockville Pike, Bethesda, MD 20892

- 6700B Rockledge Drive, Bethesda, MD 20817

- 6001 Executive Blvd, Rockville, MD 20852

- 5601 Fishers Lane, Rockville, MD 20852

These locations are subject to change and other satellite buildings located through the DC Metro area.

B. PARKING SERVICES

B.1. Contractor is Required to Manage Designated Employee Surface Parking Lots and Multi-level Parking Garages (Parking Areas).

The NIH Parking Services operation is a “stack-parking” or attendant-assisted parking operation rather than a “typical” parking operation consisting of self-park lots and garage fee collection. The Contractor Performing NIH Parking Services is required to carry out all routine operational requirements of a typical parking operation with the primary function being to increase the parking capacity on the NIH Bethesda campus using parking services such as valet and stack-parking or attendant-assisted parking.

The Contractor shall direct, coordinate, stack-park, inspect, and secure up to 1,000 cars daily, primarily during a two-hour period that coincides with the morning rush hour. The stack/valet parking takes place at multiple locations on the NIH Bethesda campus locations simultaneously with the traffic volume at each parking location varying from one day to the next. Throughout the day and during the evening rush hour, the Contractor is required to ensure that cars are returned to their owners within two (2) minutes of being handed a parking valet ticket. The Contractor’s failure to meet this standard will result in assessments as outlined in Section G. Government Quality Assurance and Incentive Plan and may result in contract termination.

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The Contractor is required to monitor parking capacity and to provide appropriate signage (directional and advisory) as needed to direct motorists into self-parking spaces within designated parking areas. The Contractor shall use funds as outlined in Section B-5 for this purpose.

The Contractor is required to provide attendant-assisted parking (stacked parking) when self-parking becomes full.

B.1.1. Visitor Parking at Contractor Managed Lots

The Contractor is responsible for providing parking assistance at all designated visitor parking areas defined as, Lot 18 Visitor Lot, ACRF Garage Level P-1, Patient Valet Lot 4A and MLP-11. This requirement includes utilizing both self-parking and stack parking, as necessary to maximize the number of spaces to park vehicles in each area.

B.1.2. Manage Parking Meters at Selected Locations

The Contractor is required to provide, monitor, and manage all metered spaces throughout the NIH Bethesda campus. Currently, this is approximately 105 spaces. The metered spaces consist of both single metered heads and pay by space meters. The Contractor is required to provide daily inspections of all meters and to provide payment collection equipment, such as single head parking meters and pay by space meters, appropriate signage, and ensure ADA accessibility and compliance. The Contractor is required to ensure meters are operational and to repair meters within two (2) hours of discovering a malfunction or other problem. If the Contractor is not able to repair a meter within two (2) hours, the Contractor is required to report the problem to the COR before the end of the business day. The Contractor is required to collect revenue from the parking meters no less than one time per day. (See Section B.3 Contractor is Required to Manage Collection of Parking Revenue).

The Contractor is required to add, subtract, or relocate meters according to industry standards and/or as directed by the Government. Regarding the alteration of meters, the Contractor agrees that it will not submit a request for equitable adjustment due to the alteration of meters unless 10 or more meters are added or subtracted from the total meter count. Additionally, it is understood that even though the Contractor may submit a request for equitable adjustment, that does not mean that the Contracting Officer shall grant it.

The Contractor is required to provide meter parking enforcement cards for program and law enforcement officials yearly and provide training as needed to ensure the proper meter operations and enforcement.

B.1.3. Manage Electric Vehicle Parking at Selected Locations

The Contractor is required to provide parking assistance at all designated parking areas for visitors and employees on the NIH Main campus for Electric Vehicles. The Contractor is required to conduct daily inspections of all Electric Vehicle spaces and charging equipment. If the Contractor determines that an Electric Vehicle parking space is not available, the charging equipment has failed, or that there are any irregularities, the Contractor is required to report the problem to the COR before the end of the business day. The Contractor is required to provide a monthly inspection report to the COR by the 5th day of the

- 4 -following month to include the following information: date, location, space number, functional assessment of equipment, make/model, tag number, and NIH hanger number of any violating non-electric vehicle.

In addition, the Contractor will install and monitor electric vehicle charging stations in select areas within the NIH Main campus as directed by the COR or their designee.

B.1.4. Contractor to Monitor NIH Employee Vehicles at designated off-campus leased locations parking lot at the Rockledge I/II Office Park

The Contractor is required to count vehicles parked at the Rockledge I/II Parking Garage every Monday, Wednesday and Friday between the hours of 10:00 a.m. and 12:00 p.m. and provide a report to the COR each Monday by 3:00 p.m.

The Contractor will provide weekly parking statistics for NIH Off-campus Leased Facilities that may not be currently listed in the PWS. These reports are due to the COR each Monday by 3:00 p.m.

In addition, the Contractor may be directed by the COR or their designee to provide stack-parking services in the garage at the Rockledge I/II leased facility. The Contractor will be required to operate, maintain, conduct daily inspections, and provide weekly vehicle parking reports for parking statistics and vehicle violations. The Contractor may be required to place warning notices on vehicles illegally parked, or tow vehicles in violation of law, posted signage, or in violation of policy.

B.1.5. Contractor to Operate and Monitor NIH Employee Parking at the Rockledge I/II Office Park

The Contractor may be asked to provide stack-parking services for NIH employees at the Rockledge I/II Office Park, Rockville, Maryland. The Contractor will provide stack-parking operations in the existing parking facilities in accordance with on-campus stacking operations and provide weekly stack-parking reports to the COR.

It is expected that the first arriving employees will self-park and lock their cars in existing striped spaces. When the self-park spaces are full, it is expected that parking attendants will then direct employees to designated stack-parking locations (i.e., aisles) where the employees, patients, and visitors will be directed to leave their car and ignition key and receive a claim ticket.

Attendants are required to secure vehicle keys by using keyed security locks or similar devices.

As self-park spaces open, parking attendants are required to move stacked cars into available parking spaces.

Parking Attendants are required to return the ignition key to customers by presenting a claim ticket or other appropriate verification within 2 minutes.

Parking Attendants are required to move any stacked vehicle blocking self-parked vehicles as requested by customers within two (2) minutes or less. The Contractor’s failure to meet these standards may result

- 5 -in a lessening of award fees as outlined in Section G. Government Quality Assurance and Incentive Plan, and/or could result in contract termination.

The Contractor shall be responsible for ensuring that it notifies employees that keys will need to be picked up no later than the final operational hour specified for this garage.

The Contractor shall perform daily permit inspections in each parking facility and report any findings of missing permits, expired permits, or permits identified on the NIH/ORS/DATS Lost/Stolen Permit Report to the COR by the end of the business day.

B.2. Contractor is Required to Manage Attendant-Assisted Parking for Employee and Visitor Parking Lots

The Contractor is required to provide Attendant-Assisted parking in the following parking facilities:

MLP-6, MLP-8, MLP-9, ACRF Garage P-1, Patient Valet Lot 4A, 10H Lot, Lot 18 Visitors Lot, and MLP-11, which consist of approximately 8,400 employee parking spaces on the Bethesda campus and approximately 870 visitor spaces.

It is expected that the first arriving employees will self-park and lock their cars in existing striped spaces. When the self-park spaces are full, it is expected that parking attendants will then direct employees to designated stack-parking locations (i.e., aisles) where the employees, patients, and visitors will be directed to leave their car and ignition key and receive a claim ticket.

Attendants are required to secure vehicle keys by using keyed security locks or similar devices.

As self-park spaces open, parking attendants are required to move stacked cars into available parking spaces.

Parking Attendants are required to return the ignition key to customers presenting a claim ticket or other appropriate verification within two (2) minutes of arrival in the parking facility.

Parking Attendants are required to move any stacked vehicle blocking self-parked vehicles as requested by customers within two (2) minutes or less. The Contractor’s failure to meet these standards may result in a lessening of incentives as outlined in Section G. Government Quality Assurance and Incentive Plan, and/or could result in contract termination.

The Contractor shall be responsible to notify employees that keys need to be picked up no later than the final operational hour specified for each of the parking lots/garages. All keys in the possession of the Contractor after operational hours will be turned into either the Cashier at MLP-11 or to the Clinical Center Admissions. The Contractor shall retrieve all keys from the MLP-11 Cashier and Admissions the next business day and house those keys at the parking lot/garage where the vehicle is parked.

The Contractor shall perform daily permit inspections in each parking facility and report any findings of missing permits, expired permits, or permits identified on the NIH/ORS/DATS Lost/Stolen Permit Report to the COR by the end of the business day.

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The Contractor is required to adhere to the following operational hours:

Employee Locations Operational Hours ACRF P-2 6:30 a.m. to 6:00 p.m.

ACRF P-3 6:30 a.m. to 6:00 p.m.

MLP-6 7:00 a.m. to 6:00 p.m.

MLP-8 7:00 a.m. to 6:00 p.m.

MLP-9 7:00 a.m. to 6:00 p.m.

10H Lot 7:00 a.m. to 6:00 p.m.

Visitor Locations Operational Hours ACRF P-1 6:00 a.m. to 9:00 p.m.

Patient Valet Lot 4A 6:00 a.m. to 7:00 p.m.

MLP-11 6:00 a.m. to 11:00 p.m.

Lot 18 6:00 a.m. to 9:00 p.m.

B2. The Contractor is required to adhere to the following Parking Capacity of all Managed Lots and Meters:

Parking Capacity of Managed Lots, HC Spaces and Meters

Location Self-Park Stack Total

MLP-6 Garage 882 208 1,090

MLP-8 Garage 1,625 308 1,933

MLP-9 Garage 974 172 1,146

MLP-10 Garage 1,154 0 1,154

MLP-11 Garage 346 0 346

CC Garage P-1 Visitor 359 53 412

CC Garage P-2 Red 476 0 476

CC Garage P-3 General 445 0 445

Lot 18 Visitor Lot 112 40 152

Lot 4-A Valet Lot 51 61 112

Meters 105 0 105

10H Lot 250 80 330

Total 6,779 922 7,701

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* MLP-6 stacking parking operations are 5 through December 2027, during the construction of the MLP-12 Garage.

B.3. Contractor is Required to Manage Collection of Parking Revenue

The Contractor is required to maintain daily/monthly parking revenue systems. The Contractor shall issue and validate tickets for visitor parking lots and collect revenue from visitors as they depart. The Contractor is required to collect revenue from parking meters, ensure meters are operational, and if not, repair meters within two (2) hours. The Contractor will issue paid monthly visitor parking permits in designated parking lots determined by the Government. The Contractor will manage, and record validation stamps purchased by the NIH Institutes. The validation book will have a unique identifying number, and stamps will be numerically numbered.

The Contractor is required to manage visitor parking revenue in accordance with 40 U.S.C. & 586 (formerly 40 U.S.C. & 490(k)). The Contractor shall maintain a parking system to control visitor parking revenue and validation of ticket sales. The Contractor shall install and maintain equipment in good working order. The Contractor is required to manage with integrity and to put systems in place to mitigate financial risk with entrusted Government funds and revenues.

The Contractor shall charge for parking or any other services at or about the Parking Facilities only as the NIH specifies in writing. The Contractor shall recommend to NIH the rates charged for parking, and any changes which the Contractor may deem appropriate. The rates and classes of users to be charged for parking will be provided, in writing, by the NIH to the Contractor.

The Contractor shall collect all parking fees from users of the Parking Facilities subject to specific approval of the NIH both as to the amounts charged and as to which users of the Parking Facilities shall be charged a parking fee.

B.4. Contractor Compensation and Fee Collections

The Contractor will submit monthly invoices for payment of parking services and will contain pricing information for each of the designated parking areas to include but not limited to lot names or service area, contract rate, revenue adjustments, billing total, contract year to date total, and Service Contract Act (SCA) increase.

The Contractor shall establish and maintain at a chartered bank (Federally Insured) a deposit account (the Deposit Account), referred to herein respectively as the Deposit Account. Amounts in the Deposit Account shall bear interest to the extent feasible. Each Deposit Account shall be a segregated account and no sums except Revenues (as defined below) and interest thereon shall be deposited in the Deposit Account. Amounts in the Deposit Account may be withdrawn only as provided in the contract. The Contractor will provide the COR with an Account Statement of deposits and withdrawals monthly.

Revenues shall be placed in the Deposit Account as provided herein. Revenues shall mean all parking fees and all other amounts collected by Contractor from or in connection with the Parking Facilities, whether in cash, by check, by credit card, or otherwise, and all proceeds of any checks, credit card charges, or other receipts. All Revenues shall be deposited into the Deposit Account not later than the 2nd business day following collection of such Revenues.

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Within ten (10) days of the end of each contract month, unless the NIH instructs the Contractor in writing, the Contractor shall pay the NIH the cumulative balance of the Deposit Account. The revenue funds will be submitted with the monthly invoice and the check made payable to “U. S. Treasury”.

The Government may, without advance notice to the Contractor, require that an independent audit be conducted, or in the alternative, the Government may perform an audit on the revenue collection process, monies received and deposited, and withdrawals into and out of the Deposit Accounts. The Contractor is required to comply with the audit process by providing the NIH access to all receipts of collections from meters, validation stamps, and permits sold and bank deposit slips for the NIH to conduct an audit on revenue funds.

B.5. Contractor is Required to Maintain Current Parking Equipment, Provide and Install New Equipment and Garage Cleaning The Contractor shall maintain the current parking equipment owned by the NIH and install or upgrade any equipment as required at the direction of the COR. All such equipment, installations, and improvements are referred to herein as the "Parking Equipment." All such equipment and other materials incorporated into the Parking Equipment shall be new and all work shall be performed in a professional and workmanlike manner. All such equipment and installations shall be installed and maintained by the Contractor in good working order. The Parking equipment shall be covered by standard industry warranties, as applicable.

The Contractor shall furnish parking equipment to include parking signage, line striping, garage sweeping and power washing when requested and approved by the COR, subject to reimbursement as part of a Revenue Collected as described in Section B-4. The Contractor will maintain a set supply of parking signage and equipment to be installed within 24 hours by the Contractor when requested by the COR or designee. At NIH’s request, the Contractor shall execute and deliver such bills of sale and deeds as are necessary or appropriate to confirm the vesting of such ownership in Parking Equipment at the NIH. At the end of the normal useful life or upgrading of any Parking Equipment (and provided the Contractor has properly maintained such equipment during its normal useful life), the Contractor may propose, and the parties shall agree to an amendment to this Agreement whereby Parking Equipment shall be replaced at NIH’s expense pursuant to mutually satisfactory terms and conditions. No purchases will occur, or monies are applied without discussion/approval and concurrence by the Contracting Officer’s Representative and that at least three price quotes will be obtained before making any purchase.

The Contractor is responsible for maintaining and meeting engineering changes of all managed parking facilities to NIH Standards. The use of Revenue Funds for these changes will be authorized by the Contracting Officer’s Representative as outlined as part of a Revenue Collected as described in Section B-4.

B.5.1. Contractor is required to Maintain Vehicle Radar and Electronic Message Board Signs

The Contractor will be responsible for maintaining and the operations of Vehicle Radar Signs. These signs will be deployed in high pedestrian and vehicle locations as designated by the COR. The Contractor will provide data-driven statistical information to the COR containing the average speed and number of violating vehicles for each location.

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The Contractor will be responsible to maintain Electronic Message Board Signs that will provide information on parking, construction issues, or special events. The Contractor will be responsible for the operation of the signs, placement, and messaging as directed by the COR.

B.6. Contractor Shall Demonstrate Proof of Appropriate Insurance and Security Policies

The Contractor shall obtain and maintain throughout the term of this contract the following insurance and security policies:

• Garage liability insurance with minimum amounts of $5,000,000 on an occurrence basis and not on a claim made basis.

• Worker’s compensation insurance in such amounts as is required by applicable law, including employers' liability coverage in the amount of $500,000.

• Garage keepers’ legal liability insurance that covers fire, explosion, riot, civil commotion, and vandalism, malicious mischief, as well as theft of the entire automobile and collision damage with a $500 deductible per automobile.

• Hazard insurance on parking equipment.

• Crime insurance.

The Contractor shall provide to the NIH with a certificate of insurance evidencing all required insurance in advance of the commencement of the term and renew and redeliver it to the NIH prior to expiration thereof. Each such certification should state that it may not be altered or canceled or non-renewed without at least 30 days advance written notice to the NIH. The foregoing insurance policies should name as additional named insured parties the NIH, including each of the NIH’s consultants, agents, employees, directors, officers, and partners (collectively, the “Indemnified Parties”) with respect to work done by named insured (Contractor). The contractor shall furnish to the NIH, if requested, certified copies of the policies evidencing the coverage required hereunder. All insurance policies and bonds pursuant to this Agreement are subject to the approval of the NIH for adequacy and form of protection.

B.6.1. Reporting of Claims and Incidents to the Government

Within 24 hours of an incident, the Contractor shall provide the COR with a copy of all vehicle accident reports, and vehicle claims submitted to the Contractor for incidents occurring on the NIH campus for review by the COR or designee. In addition, the Contractor is required to provide the COR with copies of all complaints and compliments that are received on site or at the corporate office regarding parking at the NIH campus. This shall be done no later than the following business day after the occurrence.

Failure to provide these documents will result in documentation under Section G. Government Quality Assurance and Incentive Plan, Item Receipt of Reports and Complaint Responses.

B.7. Contractor Shall Provide Parking Information

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Signage on Streets and Parking Facilities: The Contractor shall be responsible for implementing a signage plan approved by the COR. Signage is required to include the lot number and indicate the availability of parking in other contractor managed locations on the NIH campus. A current copy of the plan shall be available at COR’s request. At the direction of the COR, the Contractor will be required to install, remove, relocate, or repair signage within 24 hours.

Signage at Parking Booths: The Contractor is required to provide signage at parking booths. The parking booths will visibly display the booth number, and the informational signage at the booth is to include the COR’s telephone number and email address for customer comments. Booths that contain repair tools for bicycles (e.g., air pumps, wrenches, etc.) should display proper bicycle signage.

Information on the NIH-linked Web Site: The Contractor provide web site information, provide and prepare campus parking maps, parking procedures, and hours of attendant-assisted parking services at the direction of the COR. The Contractor shall not be responsible for maintaining nor creating the website.

B.7.1. Monitoring of Employee Parking Permits

At the request of the COR, the Contractor is required to monitor, and report expired parking permits (mirror hangers or placards) as outlined in the NIH Manual Chapter1410-Parking Policy in the areas outlined in Section B.2. The COR will also provide the Contractor with a list of lost or stolen hangers to be identified and reported to the COR or the NIH Police, as directed.

B.8. Contractor Shall Provide Validation and Fee Collection within the Patient Visitor Parking Area

The Contractor shall provide an attendant and back-up attendant to staff a parking validation desk at the P1 entrance of the Clinical Research Center during the hours of 6:00 a.m. – 7:00 p.m., Monday through Friday.

The Contractor shall verify parking validation for patients, patient visitors, and those authorized to park in the ACRF P1 parking garage or patient valet parking area.

The Contractor shall require all Parking Attendants assigned to the Clinical Center to attend training on accessing the Clinical Research Center’s “Clinical Research Information System” (CRIS) and shall take required training in areas of patient confidentiality and computer security before being assigned as a Parking Attendant to the Clinical Center. This training is provided by the NIH and includes but is not limited to HIPAA compliance training regarding the proper handling of patient information. More information about HIPAA compliance can be found at http://www.hhs.gov/ocr/hipaa/.

The Contractor will deposit all revenue collected from the Patient Visitor Parking Area into the established revenue account in accordance with Section B.3 and B.4 of the contract.

B.9. Contractor Shall Provide Patient Valet Parking http://www.hhs.gov/ocr/hipaa/

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The Contractor shall provide valet parking between the North Entrance of the Clinical Research Center (Building 10) and Lot 4A Valet Lot. The valet lot has approximately 112 spaces. The Contractor shall be required to purchase and maintain all necessary signage at the valet service center, including directional signage leading to and from the valet parking area, provide and relocate as appropriate the designated parking location using bollards/chains, planters, etc.

The hours of operation for the Valet Parking program will be 6:00 a.m. through 7:00 p.m. Monday through Friday.

The Contractor shall be prepared to provide valet parking to a minimum of 112 customers per day during operating hours that may need assistance with medical equipment or accessibility equipment daily. This equipment may include, but is not limited to, oxygen bottles, wheelchairs, scooters, and walkers.

The Contractor shall provide all necessary supervision during hours of operation.

The Contractor shall collect and properly account for all revenue(s) collected from this area.

The Contractor shall deposit all revenue daily collected from the Patient Parking Garage into the established revenue account in accordance with Section B.3 and B.4 of the contract.

The Contractor is required to provide all unclaimed valet keys to the Admissions Office at 7:00 p.m.

and to provide P1 Level Parking keys to the Admissions Office at 9:00 p.m.

The Contractor will maintain the Government provided electric cart for the transportation of patients throughout the ACRF Garage, P-1 Level. The Contractor shall be prepared to assist a minimum of 15 customers who have medical equipment or accessibility equipment daily. The attendants assigned to this level are permitted to use this electric cart to transport patients with special needs within the P1 garage.

If the electric cart is not operational, the Contractor shall report all maintenance issues to the COR within two (2) hours for repair.

B.9.1 Personnel Files for Employees Assigned to the Clinical Center

The Contractor must maintain a personnel file on each contract employee assigned to the Clinical Research Center. This personnel file must be made available to Clinical Research Center staff during The Joint Commission (TJC) inspections that occur [insert frequency]. The Contractor is required to deliver the applicable personnel files to a designated person at the Clinical Center. The personnel files will be housed in a secure location within the Clinical Research Center and will be returned to the Contractor once the TJC inspection(s) are complete. Each personnel file is required to contain a Position Description, Performance Evaluations, Personnel Information, Credentials, Competency Evaluations, Awards and Commendations, Immunization Records, and other documents as specified by the COR and/or Clinical Center personnel. A sample folder will be provided to the Contractor, and the Contractor is required to ensure ongoing compliance with this requirement.

B.10 Contractor Shall Provide Parking Service Information

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The Contractor shall provide parking service information such as: maintain and update parking counts for multi-level parking garages and surface lots, maintain garage diagrams to include stack-parking specifics for each garage, parking signage to include internal signage numbering system and garage directional service information, which will allow the NIH COR to maintain and update the parking service web site.

B.11 Contractor Shall Provide Special Event Parking

The Contractor shall have sufficient staff to provide special event parking on the NIH campus using their existing workforce. This may require the Contractor to allocating staff to ensure proper staffing levels are maintained at all facilities during the event. The Contractor will not receive additional compensation for special event parking unless the event requires the Contractor to work after hours or incur additional costs. If the Contractor determines that special event parking will require the Contractor to work after hours or incur additional costs not associated with staffing unless staffing requires five or more attendants, the Contractor is required to provide a proposal to the NIH COR for approval before performing the work or incurring the additional costs. If the Contractor fails to provide a proposal or if the COR does not approve the proposal, the Contractor will receive no additional compensation for special event parking.

C. TRANSPORTATION ON-SITE OFFICE AND OVERSIGHT

The Contractor shall provide On-Site Project Management while the contract is in effect. The on-site key personnel and the company’s corporate executive staff shall consist of professionals with a combination of education, experience and skills in Management or the Transportation Industry with experience operating multiple stack-parking facilities simultaneously, coordinating, directing and stack-parking a large influx of automobile traffic in a short period, extensive stack, valet and attendant assisted parking experience, experience with roving shift managers that can control and coordinate onsite parking and redistribute a large labor force to accommodate traffic condition is garages with the scope of this contract. This team shall provide leadership that assures the highest level of service. The Contractor’s Project Manager shall conduct overall management coordination and be the central point of contact with the Government for the performance of all the work under this contract. Included in this function there will be a full range of management duties including, but not limited to, planning, scheduling, report preparation, establishing and maintaining records, and quality control. The Contractor shall provide an adequate number of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices.

The Government will provide up to six (6) computers for the Transportation On-Site Office which will be used for Government related reports, e-mail, and other contract-related functions. Any additional computers can be connected via NIH Wireless by authorization by the COR and NIH IT Security. All other office equipment necessary to successfully service this contract is the responsibility of the Contractor.

The Contractor shall ensure all employees granted an NIH email account will complete all NIH mandated Government computer training and ensure adherence to all NIH and Federal Regulations.

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The Contractor is responsible for maintaining and ensuring office current telephone coverage on site and telephone service will not be discontinued without prior authorization by the COR or designee. The use of Revenue Funds for this requirement will be authorized by the Contracting Officer’s Representative as outlined as part of a Revenue Collected as described in Section B-4.

D. STANDARDS OF CONDUCT AND APPEARANCE OF EMPLOYEES

D.1. Conduct

The Contractor is required to provide professional parking staff. The Contractor is required to ensure that the image of the parking staff is professional both in conduct and appearance. Each Contractor employee is expected to adhere to standards of conduct that reflect well on themselves, their employer, the NIH, and the Federal Government.

The Contractor shall be responsible for controlling the employees’ conduct and ensure that employees and visitors of the NIH are treated with discretion, respect, and courtesy at all times.

The Contractor agrees to immediately remove an employee from the work site at the COR’s request if a parking staff member fails to comply with the standards of conduct or appearance.

The COR will coordinate, as necessary, with the Contracting Officer and make such a request only to the Contractor’s Project Manager and/or designated representative.

To the extent practicable, the COR will coordinate with the Contracting Officer to make all determinations regarding the removal of any employee(s) from the worksite. In the event of a dispute, the employee shall be removed from the contract until there is a resolution of the facts. The Contractor agrees that replacement shall be at the Contractor’s expense and not chargeable to the Government if the Contracting Officer finds that the removal was necessary for the orderly operation of the NIH parking facilities.

A determination of whether the removal was necessary for the orderly operation of the NIH parking facilities may be made based on, but not limited to, incidents involving the following types of misconduct:

Neglect of official duties including sleeping while on duty; unreasonable delays or failure to carry out assigned tasks; conducting personal affairs during official time; falsification or unlawful concealment, removal, mutilation, or destruction of Government property, official records or documents; concealment of material facts by willful omissions from official records or documents; disorderly conduct; use of abusive or offensive language; flirting or sexually suggestive language or actions; any form of discrimination or sexual harassment; quarreling; intimidation by words, actions, or fighting as well as participation in disruptive activities which interfere with the normal and efficient operations of the Government; theft; vandalism; immoral conduct or any other criminal actions; selling, consuming, or being under the influence of intoxicants, drugs, or substances which produce similar effects;

unauthorized use of Government communications equipment or other Government property including, but not limited to telephones, copying/fax machines. The above listing is not intended to be all-inclusive.

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D.1.A. Motor Vehicle Incidents

The Contractor shall report all incidents (including accidents, police issued tickets, etc.) involving a parking attendant while operating an employee, patient, or visitor vehicle to the COR within 24 hours from the time of the incident regardless of the nature of the incident. The Contractor/parking attendant will be responsible for paying for all damages incurred and/or for all costs incurred because of police issued tickets. The Contractor agrees that any such incident will trigger an internal review of the employee’s conduct, and that the Contractor will report the actions taken by the Contractor to the COR within three (3) business days including whether the Contractor removed the parking attendant from providing service under this contract.

D.2. Criminal Actions

Contractor employees are subject to criminal actions as allowed by law in certain circumstances. These include, but are not limited to, the following:

• Falsification or unlawful concealment, removal, mutilation, or destruction of Government property, official records or documents, or concealment of material facts by willful omission from official records or documents.

• Unauthorized use of Government equipment, property, theft, vandalism, or immoral conduct.

• Unethical, improper use or misrepresentation of official authority or credentials.

The Contractor is responsible for ensuring that all Contractor employees conform to all local and other applicable regulations during working hours. The Contractor shall take appropriate action in the event an employee(s) becomes(s) involved with civilian authorities because of misconduct or any other investigation, and immediately notify the NIH COR. Upon notification by civilian authorities of a pending investigation of a Contractor employee(s), the Contractor’s Project Manager shall immediately notify the NIH COR. If the COR is not available, the Contractor is required to notify the NIH Contracting Officer.

D.2.A. Contractor Supervision

The Government shall not exercise any direct supervision or control over the Contractor employees performing these services under this contract. Notwithstanding any other provision of this contract, the Contractor shall always be responsible for the supervision of its employees in the performance of the services required. At no time shall the Contractor’s personnel be employees of the United States Government. Such Contractor personnel shall be accountable to the Contractor, who, in turn, shall be accountable to the Government.

D.3. Uniforms

The Contractor is responsible for ensuring that all parking staff wears a standard uniform while on duty.

The uniform is required to be the same color and style for all parking staff. All parking staff should wear the complete uniform, as further described in this clause, always while on duty. No Contractor employee

- 15 -shall enter on duty until he/she has a complete set of uniforms, including any accessories. The Contractor is responsible for ensuring that the appearance of uniforms shall be maintained so that all items fit well, are cleaned and pressed.

Color - The Contractor’s workforce uniforms shall be in a color that is readily distinguishable to customers.

Company Patches/Logos – Company patches or logos can be used to indicate the identity of the Contractor. No other identification, including personal or commemorative pins or advertisements, is to be worn or displayed on the uniform.

The cleaning of the uniforms will be the responsibility of the Contractor or Contractor’s employees.

Safety Vests/Flashlights - The Contractor shall be required to provide reflective safety vests and flashlights to their employees. This equipment is to be worn and utilized by employees during hours of darkness.

D.4. Personal Identity Verification of Contractor Personnel

HHS/NIH Identification Name Tag - An identification name tag shall be always worn on the outer garment while performing official Government duties. Each Contractor employee assigned to this contract will be issued an official HHS/NIH Identification Card upon successful completion of HSPD- 12 background requirements. If unable to obtain clearance, the individual will not be assigned to perform duties under this contract. These official HHS/NIH identification cards must be worn at all times while performing services under this contract.

The NIH adheres to the following FAR Clause 52.204-9, Personal Identity Verification of Contractor Personnel (January 2006) regarding security clearances. The Contractor shall comply with these requirements.

(a) The Contractor shall comply with agency personal identity verification procedures identified in the contract that implement Homeland Security Presidential Directive-12 (HSPD-12), Office of Management and Budget (OMB) guidance M-05-24, and Federal Information Processing Standards Publication (FIPS PUB) Number 201.

(b) The Contractor shall insert this clause in all subcontracts when the subcontractor is required to have physical access to a federally controlled facility or access to a Federal information system.

Position Sensitivity Designations

(1) The following position sensitivity designations and associated clearance and investigation requirements apply under this contract.

[ ] Level 6: Public Trust - High Risk (Requires Suitability Determination with a BI). Contractor employees assigned to a Level 6 position are subject to a Background Investigation (BI).

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[ ] Level 5: Public Trust - Moderate Risk (Requires Suitability Determination with NACIC, MBI or LBI). Contractor employees assigned to a Level 5 position with no previous investigation and approval shall undergo a National Agency Check and Inquiry Investigation plus a Credit Check (NACIC), a Minimum Background Investigation (MBI), or a Limited Background Investigation (LBI).

[X] Level 1: Non-Sensitive (Requires Suitability Determination with a NACI). Contractor employees assigned to a Level 1 position are subject to a National Agency Check and Inquiry Investigation

(NACI).

• All Parking Attendants and Managers will undergo a NACI Background Investigation.

(2) The Contractor shall submit a roster, by name, position, and responsibility, of all staff including subcontractor staff working under the contract, which will develop, have the ability to access, or host and/or maintain a Federal information system(s). The roster shall be submitted to the COR, with a copy to the Contracting Officer, within 14 calendar days of the effective date of the contract. Any revisions to the roster because of staffing changes shall be submitted within 15 calendar days of the change. The COR or Contracting Officer shall notify the Contractor of the appropriate level of suitability investigations to be performed. An electronic template, "Roster of Employees Requiring Suitability Investigations," is available for Contractor use at http://ais.nci.nih.gov/forms/Suitability-roster.xls

Upon receipt of the Government's notification of the applicable Suitability Investigations required, the Contractor shall complete and submit the required forms within 30 days of the notification.

Contractor/subcontractor employees who have met investigative requirements within the past five years may only require an updated or upgraded investigation.

(3) Contractor/subcontractor employees shall comply with the HHS criteria for the assigned position sensitivity designations before performing any work under this contract. The following exceptions apply:

Levels 5 and 1: Contractor/subcontractor employees may begin work under the contract after the Contractor has submitted the name, position, and responsibility of the employee to the Contracting Officer’s Representative, as described in paragraph c. (2) above.

Level 6: In special circumstances, the Contracting Officer’s Representative (COR) may request a waiver of the pre-appointment investigation. If the waiver is granted, the COR will provide written authorization for the Contractor/subcontractor employee to work under the contract.

Employees hired to work under this contract will be citizens of the United States or, if aliens have the appropriate permits to work. Employees must be fluent in the English language. It is the Contractor’s responsibility to perform past performance reference checks in order to ensure a secure and safe work environment to the NIH.

D.5. Government Observed Holidays

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The contractor will follow the federal government holiday schedule listed below regarding the parking operations. The contractor is responsible for providing the appropriate staffing for the appropriate holidays.

Holidays not worked are, Martin Luther King Day, President’s Day, Memorial Day, Juneteenth National Independence Day, Independence Day, Columbus Day, Labor Day, Veteran’s Day, Thanksgiving, Christmas, and New Year’s Day.

Holidays worked will be any other day that is determined to be a federal holiday by the Office of Personnel Management.

The Contracting Officer's Representative (COR) shall notify the Contractor of any changes to Government Holiday/Closures or modifications to operating schedules.

D.6. Operation During Inclement Weather, Government Closures, and Emergencies

The Contracting Officer's Representative (COR) shall notify the Contractor of Government Closures or modifications to operating schedules due to (1) acts of God or the public enemy, (2) acts of the Government in either its sovereign or contractual capacity, (3) fires, (4) floods, (5) pandemics, (6) quarantine restrictions, (7) strikes, and (8) unusually severe weather.

Patient Parking Services shall operate in accordance with contractual requirements until a notification by the COR to terminate or reduce parking services should there be an official closure or modification of normal schedules for federal facilities within the region. NIH has a hospital and research facilities that require a high number of Tier I employees who must report to work and provide services for patient and clinical care as well as to conduct critical research.

When Government employees are granted administrative leave (e.g., inclement weather), resulting in the announcement of a Government Official Closure, modifications of operating schedules, Liberal Leave, or mandatory telework, it is the contractor's responsibility to ensure patient parking staff is on duty to support the NIH Mission. However, depending on the conditions of the emergency closings, the COR or Contracting Officer may determine the necessary level of coverage. The Contractor shall be required to staff all positions until released by the COR or their representative, but not to exceed the normal operational hours specified in the contract.

The Contractor may be directed to cancel, reduce, redirect, or consolidate parking services during inclement weather or an emergency. In the case of the patient parking services, the COR, working with the authorized representative of the Clinical Center, will make operational determinations and notify the Contractor of closures or reduced operations regarding patient parking services.

If the Government cancels, reduces, redirects, or consolidates any services under this contract during inclement weather or an emergency, the Government will be obligated to continue to compensate the Contractor based on the full applicable contract price. The Contractor will be entitled to the full compensation described in the preceding sentence (except when furloughing employees) if the Contractor meets the modified operational requirements for all services that have been reduced, redirected, and/or consolidated. However, for each day the Contractor fails to meet the modified service obligations in full, the Contractor is not entitled to compensation for that day for those services that were

- 18 -canceled, reduced, redirected, or consolidated. The Government will notify the Contractor of any such days. On the subsequent invoice, the Contractor will apply a deduction to the CLINs under which services were canceled, reduced, redirected, or consolidated with the deductions equivalent to each day modified operational requirements were not met under those CLINs. If an emergency extends beyond 30 days, the Government may furlough, without pay, those employees who are not needed for essential services.

D.7. Start-Up Preparations

Within three (3) business days after award of the contract, the Contractor is required to meet with the COR and present all operational procedures and plans proposed by the Contractor. The Contractor is not permitted to start work until the effective date of the contract.

E. GOVERNMENT FURNISHED RESOURCES

The Government will provide office space on campus equipped with phone/LAN connections.

Currently, the office space is in Building 31, Room 1E08. The Government reserves the right to change the location of office space at its sole discretion.

The Government will provide up to six (6) computers.

All other office equipment necessary to successfully service this contract is the responsibility of the Contractor.

The…