Attachment 1 - LRS-C IDIQ Draft PWS (16 Jun 25).docx

AF LEVEL STANDARDIZED PERFORMANCE WORK STATEMENT (PWS) FOR

LOGISTICS READINESS SQUADRON CAPABILITIES

MULTIPLE AWARD CONTRACT

STATEMENT D – To Department of Defense (DoD) and DoD Contractors Only: Distribution authorized to the DoD and U.S. DoD Contractors only for administrative use, 9 June 2025. Other requests for this document must be referred to 763 Enterprise Sourcing Squadron (763 ESS/PKB), 510 POW/MIA Drive, Scott AFB, IL 62225.

Logistics Readiness Squadron Capabilities – MAC

Table of Contents

Logistics Readiness Squadron Capabilities – MAC

Section 1

GENERAL INFORMATION

1. GENERAL INFORMATION: This is a non-personal services Multiple Award Contract (MAC) vehicle to provide: comprehensive logistics readiness and site-specific mission support services. The Government shall not exercise any supervision nor control over the contract service providers performing the services herein. Any associated sub-service providers shall be accountable solely to the Prime Contractor who, in turn is responsible to the Government.

1.1. Background: The Logistics Readiness Squadron Capabilities (LRS-C) Team, located at Scott AFB, IL is responsible for establishing a strategic sourcing contract vehicle for Air Force (AF) and Space Force (USSF) wide contracted logistics readiness support. The Indefinite Delivery Indefinite Quantity (IDIQ) contract awarded will provide a suite of contractors for Task Order competitions to meet AF and USSF needs.

1.2. Partnering: This Performance Work Statement (PWS) describes a performance-based work environment. The Contractor is encouraged to strive for constant improvement and innovation in installation operations support processes and procedures. Successfully identifying and applying best practices can reduce administrative expenses and improve customer satisfaction. The success of this contract is dependent upon a partnership and open communication between the Government and the Contractor.

1.3. Description of Services: The Contractor shall perform LRS-C services as defined in this PWS and each individual Task Order PWS. Each individual Task Order PWS will address specific contract LRS-C requirements according to the site/sites covered, and level(s) of logistics readiness support required.

1.4. Objectives: The Contractor shall accomplish contract requirements throughout the life of the contract and provide all personnel, equipment, supplies, transportation, tools, materials, supervision, and other non-personal services necessary to provide LRS-C services and well-maintained support equipment ready to meet mission requirements; Government Furnished Property/Equipment will be provided IAW Section XX of each individual Task Order.

1.5. Performance Standards: The Contractor shall meet the performance standards stated in the applicable paragraphs of this PWS and in each individual Task Order PWS.

1.6. Scope: The Contractor is responsible for all LRS-C services listed in each individual Task Order PWS. All installation operations are operated under Federal, State, and Local rules and regulations. LRS-C provides Material Management, Traffic Management, Vehicle Management, Fuels Management (Bulk Ground Fuel only), Ground Transportation, and Air Transportation (Small Air Terminal Non-Aerial Port Operations).

1.6.1. The Contractor is not responsible for those items specified as government furnished services.

1.6.2. The Government reserves the right to incorporate additional LRS-C support into a Task Order via bilateral modification to support evolving missions.

1.7. MAC Period of Performance (PoP): The MAC IDIQ ordering period will be a five-year ordering period with a base and four options.

Section 2

PROGRAM MANAGEMENT AND REPORTING

2. PROGRAM MANAGEMENT AND REPORTING: The Contractor shall provide a management structure that enables contractor employees to effectively perform the requirements associated with the execution of each individual Task Order.

2.1. Contract Management and Administration: The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of resources. They shall be responsible for the selection, recruitment, hiring, transfer, supervision, management, control, and termination of contractor employees, as well as assignment and reassignment of associated duties required for maintenance at all sites as specified in each awarded Task Order.

2.2. Team Complement: The Contractor may be asked to propose and maintain a Minimum Team Complement (MTC) and/or Key Personnel List of fully trained, qualified, certified, and licensed personnel for each individual Task Order. The Contractor will be required to maintain this level of staffing throughout the duration of each individual Task Order PoP unless renegotiated via bilateral contract modification.

2.2.1. To assist the Contractor in developing the MTC and/or Key Personnel List, the Government will provide data, examples of which include: historical workload, labor skill categories, key personnel positions, and manpower matrix template.

2.2.2. The Contractor shall employ qualified personnel according to the specified labor skill categories and consistent with the Department of Labor (DOL) Register of Wage Determinations issued under the Service Contract Act and Collective Bargaining Agreements (CBA) applicable to each individual Task Order location(s).

2.2.3. The Contractor shall be responsible for meeting all Task Order requirements regardless of the established MTC. There may be shortfalls or inefficiencies in manpower throughout the life of the contract, which the Contractor is responsible for identifying and managing.

2.2.4. The Contractor shall effectively utilize personnel during periods of reduced installation operations support requirements, examples of which are: expanded employee training/certification events, process improvements, etc.

2.3. Staffing Reports: The Contractor shall provide MTC or minimum staffing reports as required by each individual Task Order.

2.4. Identification of Contractor Employees: All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. The Contractor shall ensure all documents or reports produced by contractor employees are suitably marked as contractor products and/or that contractor participation is appropriately disclosed.

2.5. Contractor Management Reporting (CMR): The Contractor shall annually report Air Force service requirements/manpower on each individual Task Order through the Contractor Manpower Reporting Application (CMRA) secure data website (http://www.ecmra.mil). User manuals are available at the CMRA link on the website. Contractors may direct questions to the CMRA help desk.

2.6. Personnel: The Contractor shall provide trained, qualified, and knowledgeable employees that must be able to understand, speak, read and write English.

2.7. Employee Training and Certification Requirements: The Contractor shall develop and execute a comprehensive master training program and perform training activities to ensure all qualification, certification, proficiency, and recurring training requirements are met. Individual Task Orders will specify applicable certification requirements.

2.8. Identification and Replacement of Key Personnel: The Contractor shall provide an initial employee and key personnel listing 15 calendar days after award, and as changes occur. The listing must be updated as changes occur and maintained for the life of each individual Task Order. Personnel occupying Key Personnel positions shall not be cross-utilized or reclassified to cover vacancies. Individual Task Orders will specify key personnel staffing requirements. Examples of key personnel are: the Program Manager (PM), contractor management staff, and all supervisory personnel who are responsible for overseeing the daily operations of the functional areas covered IAW each individual Task Order.

2.9. Contractor Site Program Manager (SPM): The Contractor shall provide a SPM and/or alternate(s) with 24/7 contact capability who shall be responsible for assuring services are accomplished IAW each individual Task Order PWS. Additionally, the SPM or alternate(s) shall have binding authority to act on behalf of the Contractor on all matters relating to this PWS and each individual Task Order.

2.10. Small Business Utilization: The Contractor shall submit a semi-annual report on small business subcontracting utilization performance, if applicable. The Government will review the Small Business Utilization Report to determine if the Contractor has performed IAW the Small Business Participation Commitment Document (SBPCD) incorporated into the contract.

2.11. Security Requirements: The Contractor shall comply with the provisions of DoDM 5220.22V2 National Industrial Security Program: Industrial Security Procedures for Government Activities, DoD 5220.22-M National Industrial Security Program Operating Manual, DoD 5200.01 DoD Information Security Program V1, V2, V3 and V4, the requirements set forth in the DD Form 254 Contract Security Classification Specification, DoDM 5200.02 Procedures For The DoD Personnel Security Program (PSP), AFPD 16-14, Security Enterprise Governance, AFI 16-1404 Air Force Information Security Program, DoDMAN5200.02_AFMAN16-1405 Air Force Personnel Security Program Management and AFI 16-1406 Air Force Industrial Security Program.

2.11.1. Facility Security Clearance Level (FCL) Requirements. An FCL is not required at the MAC Level. However, the Contractor must possess or obtain an appropriate facility security clearance at the Secret or Top Secret level, depending on each individual Task Order requirements, prior to performing work at that classification level. If the Contractor does not possess a FCL, a procuring activity of the Government, or cleared contractor in the case of subcontracting, shall request the clearance when a definite, classified procurement need has been established. Requests for obtaining an FCL are submitted by the requestor to the Defense Security Service (DSS). The Contractor is responsible for all costs associated with obtaining personnel security clearances.

2.11.2. Personnel Security Clearance Level (PCL) Requirements. The Contractor shall obtain a U.S. security clearance at the Secret or Top Secret level, depending on each individual Task Order requirement, for all contractor personnel required to have access to classified information. The Contractor must possess or obtain a SECRET Facility (Security) Clearance (FCL) from the Defense Security Service prior to performing work on a classified Government contract. If the Contractor does not possess a FCL, a procuring activity of the Government, or cleared contractor in the case of subcontracting, shall request the clearance when a definite, classified procurement need has been established. Requests for obtaining an FCL are submitted by the requestor to the Defense Security Service (DSS).

2.11.3. The Contractor shall:

2.11.3.1. Comply with all applicable physical, information and cyber security requirements.

2.11.3.2. Abide by direction given by security forces or other security personnel.

2.11.3.3. Adhere to installation traffic laws and other governing policies as specified in each individual Task Order PWS.

2.11.3.4. The Contractor shall safeguard all government equipment, information and property provided for contractor use.

2.11.4. Security Representative: The Contractor shall appoint a security manager for the on-installation, long-term visitor group IAW each individual Task Order.

2.11.5. Antiterrorism Force Protection (AT/FP): The Contractor shall implement changes in Force Protection Conditions (FPCON) and establish FPCON Measures IAW DoDIO-2000.16V1_AFI 10-245-O Antiterrorism (AT) Program Implementation and as required at each operating location. All Contractor personnel shall complete AT Training defined in each individual Task Orders PWS.

2.11.6. Communications Security (COMSEC): The Contractor shall comply with DoD and each operating location’s COMSEC requirements.

2.11.7. Operations Security: The Contractor shall comply with AFI 10-701 Operations Security (OPSEC) Instructions and each operating location’s OPSEC requirements.

2.11.8. Safeguarding Classified Information and Equipment: The Contractor shall comply with DoD 5220.22-M requirements for safeguarding classified information and equipment.

2.11.9. The Contracting Officer (CO) may direct the Contractor to remove an employee(s) from an assignment under this contract for reasons of security or misconduct. Where the reasons for the removal request is due solely for security or misconduct by the employee(s), the replacement shall be at the Contractor’s expense and not chargeable to the Government.

2.11.9.1. The CO is the ONLY Government official that can direct changes that will affect the terms or conditions of the contract.

2.11.10. Obtaining and Retrieving Identification Media: During performance of each individual Task Order, the Contractor shall obtain required identification for all personnel, and shall return all Government credentials and vehicle passes for any employee who no longer requires access to the work site. Contractors requesting a CAC IAW AFI 36-3026 Common Access Card (CAC) for personnel on each individual Task Order will submit on company letterhead the names and all other personnel information as prescribed by the CO to begin the identification processing effort. The Contractor shall protect personnel information IAW AFI 33-332, Privacy Act Program.

2.11.11. Security Education and Training: Contractor personnel shall participate in the Government's in-house and web-based security training program under the terms of each individual Task Order. Examples of required annual training include: Force Protection (FP), Information Protection (IP), Cybersecurity, OPSEC and the organizational Derivative Classification Training as a condition of access to government classified networks.

2.12. Transition In / Out Period: The Contractor shall perform Transition Phase In/Out as specified in each individual Task Order.

2.12.1. In the event the follow-on contract is awarded to a contractor that is not the incumbent, the incumbent contractor shall provide reasonable support to the Government and the successful offeror to ensure an orderly transition and minimize any impact on the entire operation. With regard to the successor contractor’s access to incumbent employees, a recruitment notice may be placed in each facility.

Section 3

LOGISTICS READINESS SQUADRON CAPABILITIES

This PWS section contains 6 major LRS capabilities under the Multiple Award Contract:

3.1 Material Management, 3.2 Traffic Management, 3.3 Vehicle Management, 3.4 Fuels Management, 3.5 Ground Transportation, and 3.6 Air Transportation.

3. LOGISTICS READINESS SQUADRON CAPABILITIES

3.1 MATERIEL MANAGEMENT:

The Contractor shall provide services covering a broad range of supplies, equipment, mobility bags, clothing, weapons and other materials required in support of associated units and DoD agencies. These services shall be provided in a responsive and timely manner as specified in all applicable directives. Services provided shall meet mission requirements of the supported organizations with emphasis placed on mission support and technically compliant processes. The Contractor shall perform the following Material Management services as required in the applicable Task Order:

3.1.1 Asset Management Section: Perform Asset Management functions consisting of the following: Aircraft Parts Store, Central Storage, Hazardous Material (HAZMAT), Individual Equipment (IE), and Individual Protective Equipment (IPE). Responsible for stocking, storing, issuing, receiving (i.e. HAZMAT, Mobility), inspection management, transferring, and accountability for DoD supplies and equipment to include HAZMAT and Mobility items.

3.1.2 Central Storage: Execute the storage and accounting for all warehouse inventory and equipment assets, to include classified and sensitive items, War Consumables Distribution Objective (WCDO) items and NWRM IAW DAFMAN 20-110 and AFI 25-101. Other key duties include performing warehouse inspection functions (e.g., shelf-life, functional checks), selecting items to be issued, shipped, or transferred; conducting warehouse validations; and maintaining central locator functions, to include managing the Enterprise Logistics Management System (ELMS) in-warehouse equipment custodial number on behalf of the APO. All general warehousing requirements identified above must be accomplished in IAW DoDM 4140.70 and AFJMAN 23-210.

3.1.3 Hazardous Material (HAZMAT): Serves as the installation HAZMAT Tracking Activity and manages the authorizations, issue, inventory, storage, inspection, and receipt of HAZMAT. Ensure the accuracy of the appropriate materiel management IT system records under their control. Manage receipts in the Enterprise Environmental, Safety, and Occupational Health Management Information System (EESOH-MIS), storage, issue, inspection, distribution, tracking, and accountability of HAZMAT. Ensure proper handling and storage of HAZMAT IAW AFMAN 32-7002, Environmental Compliance and Pollution Prevention.

3.1.4 Individual Equipment Element: Operate centralized on-installation issue, storage, and turn-in point(s) in support of select Class II items. In cases where courses are conducted or administered by the installation that require specific Class I and Class II items to satisfy customer requirements they may support requests for AF organizational deployment items to be stored and requisitioned IAW current reporting instructions.

3.1.5 Individual Protective Equipment (IPE): Provide storage, inventory, inspection and issue of mobility bags, installation mobility small arms/light weapons, Chemical, Biological, Radiological, Nuclear (CBRN) IPE and Individual Body Armor (IBA). Ensures the accuracy of the appropriate materiel management information technology (IT) system records under their control. Provide support as specified in AFI 10-2501, Emergency Management Program. Perform tasks (inspect, inventory and issue) required to provide protective equipment to support deployment and contingency operations.

3.1.6 Flight Service Center Element: Serve as a primary point of contact for repair cycle management. Manage and account for supply points, time-change, Time Compliance Technical Orders (TCTO), Due-in From Maintenance (DIFM) management, Found on Base (FOB) items, DIFM and equipment returns, Materiel Deficiency returns, Awaiting Parts (AWP), Equipment Dispositions, Repair Cycle Data, and local manufacture program. Act as the turnaround (TRN) processing point supporting organizations not supported by the Integrated Maintenance Data System (IMDS). Review and update repair cycle data. Coordinate disposition of unserviceable condition code “F” DIFM items through AFMC. Responsible for conducting the Semi-annual Direct Not Reparable This Station (NRTS) validation.

3.1.7 Equipment Accountability Element: Serve as the installation equipment review authorization activity. Responsible for coordinating Installation-Level Equipment Management/ELMS training. Manage all equipment items with the exception of vehicles. Provide materiel management support to Accountable Officers, Responsible Officers, and Responsible Persons in the control and accountability of (within ELMS) equipment assets at the installation, including Geographically Separated Units (GSUs) and tenants. Perform scheduled customer visits, inventories, and spot checks, ensure in-use equipment and MMHS/SAS accountability, visually verify accountability of all capital assets and NWRM equipment per DAFMAN 23-110, prepare after action reports for units visited, and validate commander’s responses to reported findings.

3.1.8 Customer Support Section: Respond to customer logistics concerns and proactively anticipate problems that could stand in the way of wing units fulfilling mission requirements. Primary liaison between customers and AFMC. Conduct document control functions, demand processing, research and installation level records maintenance, base level stock control functions, bench stock management, and customer feedback, troubleshoot all materiel management concerns, and manage the Price Challenge and Verification Program. Coordinate Installation-Level Supply Customer Training. Conduct quarterly visits to provide guidance for maintaining bench stock, shop and operating stocks and annual supply procedural visit to maintenance/maintenance support work centers to assist in resolving any materiel management related problems. Monitor the status of Customer requisitions and aggressively follow up with AFMC to resolve customer issues.

3.1.9 Document Control: Use the applicable materiel management ADS to upload, validate, view, query, and archive Document Control Records (DCRs) with scanned images. Manage and/or dispose of DCRs in accordance with applicable AFI’s. Monitor ELMS ICP for equipment which has been received and is awaiting pickup and/or delivery to organizational custodians. Refer to the ELMS Document Control (Receipts) User Guide. Ensure the shipping document is signed by the appointed organizational custodian and clear the ELMS document control record accordingly. Prepare Classified and NWRM Authorization Receipt Listings provided by the LRS APO and distribute for signatures.

3.1.10 Computer/Systems Operations. Have and maintain required Information Assurance (IA) level certification(s) (IAW with DOD 8570.01-M). Assist the Air Force Sustainment Center (AFSC) to maintain the integrity of Air Force Logistics Management Information Systems. Serve as the local point of contact for Logistics Management Information Systems software, hardware, and network issues. Maintain Asset Management System (AMS) hardware and software to include mobile devices. Manage unit network devices to include desktops, laptops, tablets, and printers for setup, configuration, and troubleshooting. Liaison with appropriate agencies to resolve small computer system and network support problems. Submit system specific requirements to execute computer rotation plan. Maintain Automated Data Processing Equipment (ADPE) inventories and accountable records

3.1.11 Inspection Section. Conducts materiel manager limited inspector training, oversees COSIS program for all warehouse operations, verifies item’s identity, security classification, condition (as certified by maintenance inspectors), status, markings, tagging, and labeling of property (IAW DoDM 4140.01, AFI 23-101, AFMAN 23-125 (IP) and AFMAN 23-210). Maintains a file of all active TCTO items in warehouse stockrooms, accepts/rejects items delivered under contracts that require acceptance at destination (NWRM assets will not be rejected), coordinates with maintenance on suspected damaged assets required repair or disposal actions, validates and process all identity changes.

3.1.12 Physical Inventory Element: Responsible for centralized execution of inventory functions for the LRS/CC IAW inventory policy contained in (DLM 4000.25-M, Defense Logistics Management System Manual and Sec. 5G of DAFI 23-101). Perform complete, sample, special, controlled items, individual protective equipment and weapons inventories. Inventory frequencies will occur based on applicable rules and regulations to include supplementation by MAJCOM. Provide commanders both a M10 (Inventory Adjustment report) and M23 (Inventory Accuracy Report) monthly. Ensure all RSP and MSK’s are inventoried within 10 calendar days of return of deployment or transfer. Process results of the physical inventory into the AF ADS and correct any inventory discrepancies.

3.1.13 Decentralized Materiel Support (DMS): DMS personnel coordinate maintenance and materiel management actions manage supply transactions for their assigned maintenance activity, monitor and track assets in the repair cycle, resolve support problems and report aircraft parts status to maintenance supervision. They update exception code lists and assist in resolving other peculiar maintenance supply problems. Specific duties and guidelines for carrying out those duties outlined in DAFI 23-101, Aircraft and Equipment Maintenance Management and Materiel Management publications.

3.1.14 Quality Assurance (QA): Evaluate performance of logistics procedures and make recommendations for improving effectiveness of logistics processes. Performs duties as specified in DAFI 20-112, Logistics Readiness Quality Assurance Program.

3.1.15 Munitions: Perform a variety of management functions, to include shipping, receiving, transportation, storage, reconditioning, security and control, accountability, maintenance, operations, and inspection of conventional munitions and related containers, as well as any assigned handling equipment, special tools, and training items IAW applicable guidance DAFMAN 21-201_DAFGM 2021-01, Munitions Management. Additionally, establish, maintain, document, and enforce an effective munitions safety program and industrial work conditions complying with safety requirements contained in applicable OSHA Standards, DoD and AF publications, and MAJCOM instructions, policy, and safety requirements.

3.1.16 Aircraft Parts Store: Perform and execute the storing and issuing select weapon system spares and in-warehouse supply assets, selecting items to be shipped or transferred, conducting warehouse validations, maintaining central locator functions, performing warehouse inspection functions (e.g., shelf-life, functional checks), managing Readiness Spare Package (RSP) and managing the staging area for delivery of items. Accomplish general warehousing requirements identified above IAW AFJMAN 23-210. Additionally, provide minimal of customer service functions to support afterhours requirement, such as respond to customer logistics concerns in the way of wing units fulfilling mission requirements and as require, provide status of customer requisitions.

3.1.17 Contingencies: Upon notification by the CO, the Contractor shall provide services to support installation, local, or national commitments up to and including a declared war that would generate surge requirements. These services shall be provided twenty-four hours a day/seven days a week (24/7) as required for the duration of the contingency. Surge requirements beyond the capability of the Contractor may be augmented by the Government at the Government’s option when it perceives mission accomplishment is endangered.

3.2 TRAFFIC MANAGEMENT (TM):

The Contractor shall provide a full range of traffic management services for installation organizations, to include day-to-day cargo movement, passenger movements, personal property, and exercise and contingency operations. The contractor shall adhere to all Department of the Air Force Policies pertaining to Traffic Management operations to include: DAFI 24-605V2; AFMAN 24-206, AFI 24-602V4, AFMAN 24-604, DAFI 24-602V1, V2, DAFMAN 24-210, and DAFPD 24-6 from www.e-publishing.af.mil. The Contractor is responsible for cargo and passenger movement functions in support of contingency operations. The Contractor shall perform the following Traffic Management services as required in the applicable TO:

3.2.1 Syncada: Provide Syncada (Third Party Payment System (TPPS) system administration services – resolve system problems with system provider, maintain log of system problems, and upload software and software changes per instructions provided.

3.2.2 Reusable Container Program: Implement a program to maximize the use of reusable containers for the installation IAW DAFI 24-602V2.

3.2.3 Carrier Responsibilities: Advise carrier of responsibilities and legal provisions, arrange for billing of services rendered, inspect vehicle and driver’s credentials, and report carrier abuse IAW DoD 4500.9-R, Part II, and DAFI 24-602V2.

3.2.4 Terminal Facilities Guide: Ensure the Transportation Facilities Guide is current and maintained IAW DoDI 4500.57, Part II.

3.2.5 Wood Packaging Material (WPM) Program: Serve as WPM Program site custodian for the installation IAW DoD 4500.9-R, Part II and DAFI 24-602V2.

3.2.6 Container Control Officer (CCO) Program: Serves as CCO site custodian for the installation IAW DOD 4500.9R, Part V and DAFI 24-602V2.

3.2.2 Inbound Cargo:

3.2.2.1 General Cargo, Special Cargo (Other) and Special Cargo (Explosives): Use the Cargo Movement Operation System (CMOS), ILS-S and Syncada billing system for inbound cargo, to include General Cargo, Special Cargo (Other) and Special Cargo (Explosives).

3.2.2.2 Damaged or Pilfered Cargo: Inspect cargo for damage or pilferage, make necessary notifications, and prepare Transportation Discrepancy Report (TDR) in CMOS or Supply Discrepancy Report (SDR) in ILS-S and follow up as needed.

3.2.2.3 Over/Short Cargo: Investigate all over shipments and take the appropriate action (IAW DoDI 4500.57, Part II, and DAFI 24-602V2). If cargo shortage, initiate tracer action, TDR in CMOS and follow-up as needed to retrieve property and file CBL and other supporting documentation IAW DoD 4500.9-R, Part II and DAFI 24-602V2. Manage inbound astray or non-receipted shipments from Materiel Management.

3.2.2.4 Offloading of Commercial/Government Carriers: Off load materiel for units assigned to installation delivered by commercial and Government carriers not to include Government purchase card deliveries, not addressed for delivery to supply.

3.2.2.5 Receipt Processing: Validate materiel received against receipt document and process receipt transaction into ILS-S according to materiel received.

3.2.2.6 Non-ILS-S Log: Maintain a log for all non-ILS-S items received.

3.2.2.7 Customer Notifications: Notify customer when property is available for pickup, annotate customer contact information on the property log and provide courtesy short-term storage pending customer pickup IAW DAFI 24-602V2.

3.2.2.8 Transportation Tracer Listing (TTL): Upon receipt of TTL from Materiel Management, initiate appropriate tracer actions to determine status or location of shipments that are overdue or lost in transportation channels.

3.2.3 Outbound Cargo:

3.2.3.1 Commercial/Military Surface and Air: Provide outbound cargo services for general cargo, special cargo (to include transportation protected service cargo IAW, and special cargo (explosives) IAW DOT and DoD directives and the Uniform Materiel Movement and Issue Priority System (UMMIPS) time standards in the DTR. The services include, but are not limited to, segregating cargo, operating forklift and other MHE, checking documentation for accuracy, determining transportation mode; packaging, marking and labeling cargo for shipment IAW Military Standard (MIL STD) 129, Special Packaging Instructions (SPIs), Technical Order references; certifying hazardous cargo shipments, preparing shipping documentation, use ICODES to prepare load plans, obtaining airlift clearances, preparing REPSHIPs, blocking/ bracing, movement preparation/palletization and conveyance loading.

3.2.3.2 Delinquent Shipment Listing: Upon receipt of Delinquent Shipment Listing from Materiel Management, initiate appropriate tracer actions to determine shipping status and provide status to Materiel Management IAW DAFI 24-602V2.

3.2.3.3 Packaging Deficiencies: Upon receipt of a Report of Discrepancy (ROD) for a packaging deficiency, notify responsible individuals of the deficiency and ensure proper training is administered.

3.2.3.4 Defense Logistics Agency Disposition Services (DLADS): Process and stage material for transfer to DLADS utilizing Receipt-In-Place Location (RIPL) for Government assets processed through the ILS-S or purchased using other conveyances outside the Supply Chain Management Retail Systems. In-check and process DLADS materiel IAW DoDM 4160.21-V1, Defense Materiel Disposition: Disposal Guidance and Procedures. Ensure materiel delivered to DLADS is demilitarized (IAW AFMAN 23-122 and AFI 23-101).

3.2.3.5 Special Cargo: Prepare “Shippers Declaration of Dangerous Goods” for hazardous cargo (certification), perform truck inspections, check driver’s credentials, complete appropriate documentation, and coordinate movement with appropriate installation agencies IAW DoDI 4500.57 Transportation and Traffic Management, 49 CFR, and International Air Transport Association (IATA), AFMAN 91-201, International Maritime Dangerous Goods Code (IMDG), and any applicable supplements. Comply with AFMAN 24-604 for military air shipments.

3.2.3.6 Special Cargo (Explosives): Upon receipt of Report of Shipment (REPSHIP), or notification from carrier, of inbound explosives shipment, notify appropriate installation agencies, coordinate arrival with carrier, inspect vehicle, receive and process explosives shipment IAW DoD 4500.9-R, Part II, AFMAN 24-604, DAFI 24-602V2, AFMAN 91-201 and local installation policies.

3.2.3.7 Aircraft Engine Shipment and Receipt: Process documentation on aircraft engines for movement according to TO 00-85-20, Engine Shipment Instructions and DAFI 24-602V2. Work with the Installation Engine Manager to ensure local written procedures are followed for engine shipment receipt.

3.2.3.8 Refuge/Secure Holding Area: Designate a Refuge/Secure Holding area. Advise carrier of responsibilities and legal provisions, arrange for billing of services rendered, inspect vehicle and driver’s credentials, and report carrier abuse IAW DoD 4500.9-R, Part II and DAFI 24-602V2.

3.2.3.9 DOT-SP and Component Authority Approval (CAA) Usage Report: Submit a consolidated DOT-SP and Competent Authority Approval (CAA) usage report to the Surface Deployment and Distribution Command on a quarterly basis IAW with DoD 4500.9-R, Part II.

3.2.4 Deployment Support: Deployment Support. Provide sufficient qualified personnel to operate the Cargo Deployment Function (CDF), Passenger Deployment Function, Quality Control (QC) Section, Load Planning Section, and provide a Transportation and Materiel Management representative to the Deployment Control Center (DCC) or Installation Deployment Readiness Cell (IDRC). Provide personnel to the Personnel Deployment Function to perform baggage in-check, baggage pallet build-up, and to prepare and process passenger manifesting. All members of the CDF, PDF, and the DCC/IDRC Transportation representative will execute deployment responsibilities IAW the Installation Deployment Plan (IDP), when requested by the IDO.

3.2.5 Passenger Processing: Process passengers for air transportation for military or civilian aircraft arriving and departing installation. Services includes baggage check-in and loading, checking identification of passengers, manifesting, and all required briefings. Ensure troop commanders are briefed on all necessary travel arrangements. Upon receipt of request, provide Outside Continental United States (OCONUS) group or individual travel services coordinating travel requirements through web TM Global Air Transportation Execution System (GATES) reservation system, coordinating with CTO for travel to point of debarkation, and briefing the foreign clearance guide requirements. Review travel orders and determine travel entitlements, brief customer on essential travel information and instructions, discrepancies with customer, process ticket cancellations, void and refund actions as needed.

3.2.6 GATES/ICODES (Integrated Computerized Deployment System): The Contractor shall identify system problems to the GATES or ICODES help desk at Scott AFB, IL, implement solutions as directed by the help desk or local communications service desk, and maintain record of problems. Install system software updates IAW instructions provided by GATES or ICODES system administrator. Comply with guidelines in DoD 4500.9-R.

3.2.7 Surface Travel: Upon receipt of notification for group or individual travel, complete travel arrangements determining travel mode, coordinating excess baggage, weapons, or other special requirements, notifying the CTO of travel and special travel requirements, receiving and validating authorization (travel orders) for issuance of tickets and rental vehicles, and maintaining all documents required for the billing process IAW D0D 7000.14-R, FMR.

3.2.8 Miscellaneous:

3.2.8.1 Installation Exercises and Deployments: Provide personnel and support for ICODES, LOGMOD or other Air Force approved programs in support of installation exercises and deployments (IAW DoDI 4500.57 and the installation IDP).

3.2.8.2 Phased Force Deployment Data (TPFDD): Ensure appropriate mode of transportation is available to meet TPFDD, Available to Load Date (ALD) within the timeframes directed by the IDO, IAW AFI 10-403 and installation IDP.

3.2.9 Technical Specialist Program: Technical specialists are unit personnel who are required to prepare unit-owned HAZMAT cargo for mobility only purposes as outlined in DoD 4500.9-R, Part III. Administer the installation Technical Specialist program (IAW AFMAN 24-604).

3.2.10 Scale Calibration: Calibrate Government-owned scales in accordance with the appropriate TO, maintenance handbook, or commercial data pertaining to each individual scale.

3.2.11 Contractor Training and Functions: Responsible for developing schedule and retraining timeframes to ensure members remain current in all required qualifications (i.e. HAZMAT) to perform tasks as listed. Provide specific functions for transportation and storage of personal property counseling briefings, residential and warehouse household goods quality assurance inspections, passenger travel counseling briefings, and customer service assistance.

3.2.12 Transportation and Storage of Personal Property Counseling Briefings: Provide members, in receipt of orders, counseling and authorization for their moves. Members and employees shall be individually counselled to the maximum extent possible, IAW AFI 24-602V4 and Joint Travel Regulations (JTR).

3.2.13 Quality Control Inspections - Residential and Warehouse: The QC function shall be organized to permit effective use of resources to meet the personal property movement mission. QC shall be familiar with AFI 24-602V4, DoD 4500.9-R, Part IV and Appendix J to the Tender of Service Personal Property Non-temporary Storage booklet. QC shall enforce an 80% Quality Assurance inspection rate for all personal property shipments and report monthly the Quality Assurance inspection rate data.

3.2.14 Passenger Travel Program – Deployments, PCS, TDY, Invitational Orders: Contractor shall provide a passenger travel representative(s) that will assist all members who are requesting official travel. The Contractor shall receive DTS training/certificate and will have limited access rights for observation/review for those members who request use of the CBA. The Contractor shall look in DTS daily to see if any member has submitted a CBA request. Contractor shall contact each member by email/telephone and find out why the member is requesting use of the CBA, inform each member what is required prior to having the CBA request approved by the TO/COR. Contractor shall provide the member with the proper documentations and request that the documentation be completed and returned. Contractor shall inform the CBA Certifying Official of all CBA request pending review/approval in DTS and provide to the CBA Certifying Official all required documents (request letter/orders) prior to approval.

3.2.15 Customer Service Assistance: Contractor shall provide the utmost respect and quality of service to all TMO customers. Personally Procured Move (PPM) packages will be received, reviewed, computed, and processed for incentive payments and provided to the COR for certification. TMO staff will operate the installation scale; ensure compliance with state, federal laws and directives, ensure the installation scale is inspected and calibrated annually, will have the scale available to commercial trucks performing local moves and to military/civilian members performing PPM moves. If installation scales are not available, the contractor shall advise the member where to locate government or commercial scales IAW AFI24-602v4.

3.2.16 Traffic Management Training: Contractor shall provide comprehensive traffic management operations training, encompassing the operation of cargo movement, passenger movement, personal property, and mobility training. They will train Air Force Reserve personnel who are co-located, preparing them for deployment operations, cargo preparation, and other readiness programs per applicable regulations. This includes hands-on Cargo and Personnel Deployment Function training, pallet buildup and inspection, hazardous material handling, and augmentee training. The contractor will coordinate requests for passenger and cargo operations while following established safety protocols and regulatory guidelines.

3.2.17 DOD Cargo Preparation: To prepare DoD Cargo for entrance into the DTS and Commercial transportation sector the contractor shall provide Hazardous Materiel Preparer certified personnel and Hazardous Materiel Inspector certified personnel.

3.2.18 Contingencies: Upon notification by the CO, the Contractor shall provide services to support installation, local, or national commitments up to and including a declared war that would generate surge requirements. These services shall be provided twenty-four hours a day/seven days a week (24/7) as required for the duration of the contingency. Surge requirements beyond the capability of the Contractor may be augmented by the Government at the Government’s option when it perceives mission accomplishment is endangered.

3.3 VEHICLE MANAGEMENT (Including Vehicle Maintenance as applicable):

The Contractor shall provide effective vehicle management, receipt, assignment, accountability, operation, transfer, inspection, and maintenance services for the installation vehicle fleet, tenant organization vehicles, selected registered and transient vehicles. The contractor shall adhere to all Department of the Air Force Policies pertaining to Vehicle Management operations to include: DAFI 24-302, AFMAN 24-306, DAFPD 24-3. Vehicles assigned are a combination of inhouse Government-owned vehicles and limited General Services Administration (GSA)- leased vehicles. GSA vehicle servicing and maintenance shall be accomplished IAW GSA policy defined in the GSA packet maintained in each GSA-leased vehicle. Services include providing minor, major, unscheduled, scheduled, and preventive maintenance services for the Government non-leased vehicle fleet, using in-house, contract and warranty services; performing on-installation and local area mobile maintenance services; maintaining maintenance records; providing analysis and reports using the Defense Property Accountability System (ELMS), Defense Logistics Agency (DLA) Enterprise External Business Portal (EEBT) link, SalesForce, GSA Fleet and providing materiel support through Government and commercial vendors and agencies. The Contractor shall perform the following Vehicle Management services as required in the applicable TO:

3.3.1 Fleet Management and Analysis (FM&A): Provide FM&A capability to manage the efficient and economic operation of the wing vehicle fleet IAW DAFI 24-302, Vehicle Management. Responsibilities include, but are not limited to fleet accountability, conducting fleet management/maintenance analysis, oversight and scheduling of vehicle preventative maintenance/special inspection schedules. Establish and manage the Vehicle Control Program (VCP).

3.3.2 Vehicle Management: The Contractor shall provide all necessary labor and personnel to provide Vehicle Management capabilities. Personnel shall have the appropriate Job Safety Training and required certifications to perform vehicle management capabilities. Provide scheduled and unscheduled vehicle and equipment maintenance and repair services. Services shall include inspections (including Time Compliance Technical Orders (TCTOs), Service Bulletins (SBs), One Time Inspections (OTIs), etc.), servicing, major and minor repair of vehicles and equipment accounted for in ELMS. Manage fleet inventory and perform acceptance inspections or serviceability inspections and processing vehicle for service or disposition as required. Maintain the Vehicle Maintenance and Operations Technical Order publication file, commonly referred to as a TO Library. Manage all applicable TCTOs, Commercial Recalls, Service Bulletins (SBs) and One Time Inspections (OTIs) as part of the TCTO program to include accomplishing other required inspections applicable references and manufacturer’s specifications/requirements IAW but not limited to DAFI 24-302, DAFI 63-125 and TO 36-1-191.

3.3.3 Perform Vehicle Maintenance: Maintenance includes repairing or replacing parts, assemblies, sub-assemblies, components, parts fabrication, and perform body, glass, upholstery and structural repair. Perform Preventative Maintenance and Inspection (PM&I) and Special Inspections based on the ELMS schedule (IAW TO 36-1-191 and IAW DAFI 24-302, DAFI 63-125, and TO 36-1-191

3.3.4 Vehicle Parts, Materials, and Supplies: The Government will provide annual budget for supplies, parts, and materials on a cost reimbursable basis to support maintenance of approved Government owned vehicles.

3.3.5 Maintenance: Vehicle Maintenance is accomplished by Vehicle Management Flight, the Vehicle Maintenance Manager determines shop capability and decides which source of repair to use. Manpower, total cost, mission requirements, Non-Mission Capable (NMC) time, shop tools, equipment and technical capability influence the decision-making. Upon customer arrival, the Contractor shall verify operator discrepancies, inspect the vehicle for operator care, damage, or possible abuse; check mileage, and determine work requirements. The Contractor shall complete an AF Form 4355, Vehicle Incoming Inspection, each time a vehicle is processed into Vehicle Maintenance regardless of maintenance level required. The Contractor shall generate the ELMS work order, perform work, input all part and supply costs, and notify customer for pick-up. This work includes repairing or replacing parts, assemblies, sub-assemblies and components IAW DAFI 24-302. The Contractor may have to fabricate parts when required and perform body, glass, upholstery and structural repair. The Contractor shall replace tires and batteries IAW DAFI 24-302 and TO 39-1-191.

3.3.6 Scheduled Maintenance: The Contractor shall perform scheduled maintenance to include Preventative Maintenance and Inspection (PM&I) and Special Inspections based on the ELMS schedule IAW TO 36-1-191 and DAFI 24-302.

3.3.7 Mobile Maintenance: Respond to mobile maintenance requests within normal local operating distance (120 miles) and (IAW DAFI 24-302). Mobile maintenance requests include maintenance scheduling and repair, parts ordering, and ELMS work order completion.

3.3.8 Operator Care Maintenance: Oversee operator care and maintenance and assist when required for all vehicles assigned to the Contractor (IAW DAFI 24-302).

3.3.9 Tools and Equipment (Specialized): Contractor shall procure specialized tools and equipment used for special applications in specific vehicle repair and maintenance. Government-owned specialized tools and equipment shall be calibrated IAW TO 00-20-14 and DAFI 24-302. Contractor-owned tools and equipment shall be calibrated IAW manufacturer’s recommended specifications. Tool accountability by the Contractor shall comply with procedures in DAFI 24-302 to maintain strict tool accountability and prevent potential FOD. All tools shall be properly marked (permanently marked) with unit or shop designator and ITK or CTK number before placement in the ITKs or CTKs.

3.3.10 Tires. Provide tire shop services to include inspection, repair, replacement and assistance in changing tires not covered by operator responsibilities. Use tire control procedures (IAW TO 36-1-191, DAFI 24-302, and AFI 23-101). New tires for all Government owned vehicles shall be procured from the most economical source.

3.3.11 Limited Technical Inspections (LTIs): Perform LTIs and accomplish…