Attachment_1_-_Loxahatchee_National_Wildlife_Refuge_-_Janitorial_PWS.pdf

Attachment 1

PERFORMANCE WORK STATEMENT (PWS)

Arthur R. Marshall Loxahatchee National Wildlife Refuge Janitorial Services for Offices, Visitor Center, Headquarters, Shop Office, and Restrooms

Boynton Beach, Florida

Part 1 General Information

1. GENERAL: This is a non-personnel services contract to provide Janitorial Services to Arthur R.

Marshall Loxahatchee National Wildlife Refuge located at 10216 Lee Road, Boynton Beach, Florida 33473.

The government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the contractor who, in turn, is responsible to the government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform janitorial service at the Loxahatchee NWR as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services.

1.2 Background Arthur R. Marshall Loxahatchee National Wildlife Refuge requires janitorial services for five buildings and outdoor restrooms, including the Visitor Center, Headquarters (two stories), Building 5, Shop Office, and two exterior bathrooms.

1.3 Objectives: : Ensure a clean, sanitary, and safe environment for all visitors and staff through regular, professional janitorial service.

1.4 Scope: Services include emptying trash, cleaning and sanitizing restrooms, sweeping, mopping, vacuuming, dusting, polishing fixtures, and maintaining cleanliness of water fountains, blinds, vents, windows, and other common areas. See Part 5 for detailed task breakdown.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years.:

Base Year Option Year I Option Year II Option Year III Option Year IV

1.6 Genera I Information

1.6.1 Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor's quality control program is the means by which he assures himself that his work complies with the requirement of the contra ct.

1.6.2 Quality Assurance: The government shall evaluate the contractor's performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.3 Recognized Holidays: [Contractor is not required to perform services on holidays.]

New Year's Day Martin Luther King Jr.'s Birthday President's Day Memorial Day Juneteenth Independence Day

Labor Day Columbus Day Veteran's Day Thanksgiving Day Christmas Day

1.6.4 Hours of Operation: The contractor is responsible for conducting business, between the hours of Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings Work must begin in the Visitor Center between 7:00–7:15 AM. Mopping in Visitor Center and Headquarters must be complete by 8:30 AM to allow drying time before opening. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.5 Place of Performance: Services will be performed at Arthur R. Marshall Loxahatchee National Wildlife Refuge, 10216 Lee Road, Boynton Beach, FL 33473.

1.6.6 Type of Contract: The government will award a (Firm Fixed Price Option Year Contract, Options are subject to the availability of funding (SAF).

1.6.7 Security Requirements: Contractor personnel performing work under this contract must have a [Current background check] at time of the proposal submission and must maintain the level of security required for the life of the contract.

1.6.7.l PHYSICAL Security: The contractor shall be responsible for safeguarding all government equipment, information and property provided for contractor use. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control. Not applicable

1.6.7.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor's Quality Control Plan.

1.6.8 Special Qualifications: [N/A]

1.6.9 Post Award Conference/Periodic Progress Meetings: : The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The contracting officer, contracting officer's representative (COR), and other government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

These meetings shall be at no additional cost to the government.

1.6.10 Contracting Officer Representative (COR): The (COR) will be identified by separate letter.

The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations overtechnical I requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order. Only a modification to the contract can change any terms or conditions.

1.6.1 I Key Personnel: The follow personnel are considered key personnel by the government: [ Andres Molina, and Jennifer Brown.] The contractor shall provide a project manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the contracting officer. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between [7:15 AM. 4:30 PM], Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons.

1.6.2 Qualifications for all key personnel are listed below: N/A.]

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. Contractor personnel will not be required to obtain and wear badges in the performance of this service.

1.6.13 Contractor Travel (Not applicable):

1.6.14 Other Direct Costs (If applicable): All pricing shall be inclusive of providing the service, equipment and economic price considerations.

1.6.15 Data Rights (Not applicable):

1.6.16 Organizational Conflict interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual prepotential and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor's mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCT.

1.6.17 PHASE IN /PHASE OUT PERIOD (Not applicable):.

PART2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legaUy bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

ACRONYMS:

ACOR

AFARS

AR

CCE

CFR

CONUS

COR

COTR

COTS

DA

DD250

DD254

DFARS

DMDC

DOD

FAR

HIPAA

KO

OCI

OCONUS

ODC

PIPO

POC

PRS

PWS

QA

QAP

QASP

QC

QCP

TE

Alternate Contracting Officer's Representative Army Federal Acquisition Regulation Supplement Army Regulation Contracting Center of Excellence Code of Federal Regulations Continenta IUnited States (excludes Alaska and Hawaii) Contracting Officer Representative Contracting Officer's Technical Representative Commercial-Off-the-Shelf Department of the Army Department of Defense Form 250 (Receiving Report) Department of Defense Contract Security Requirement List Defense Federal Acquisition Regulation Supplement Defense Manpower Data Center Department of Defense Federal Acquisition Regulation Health Insurance Portability and Accountability Act of 1996 Contracting Officer Organizational Conflict Interest Outside Continental United States (includes Alaska and Hawaii) Other Direct Costs Phase In/Phase Out Point of Contact Performance Requirements Summary Performance Work Statement Quality Assurance Quality Assurance Program Quality Assurance Surveillance Plan Quality Control Quality Control Program Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3 .1. Services (Not applicable

3.2 Facilities (If applicable): The Government will provide [Storage for cleaning supplies].

3.3 Utilities (If applicable): The Government will provide) : The Government will provide Electricity, and water.

3.4 : The Contractor shal1 instruct employees in utilities conservation practices. The contractor sha 11 be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.5 Equipment (Not applicable):

3.6 Materials: (Not applicable):

PART4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2 Secret Facility Clearance (Not applicable):

4.3 Materials Contractor shall provide all cleaning and janitorial materials, including environmentally compliant products.].

4.4. Equipment. Contractor shall supply all cleaning tools and personal protective equipment.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services: The contractor shall provide janitorial services for the following buildings: Visitor Center, Headquarters (2 stories), Building 5, Shop Office, and Outdoor Restrooms.

5.2. Task Breakdown by Facility:

Visitor Center (Three times per week – Preferred: Monday, Wednesday, Friday):

• Entrance/Front Desk: Empty, clean, and line trash containers; clean glass doors; sweep/mop floors; wipe counter; dust all surfaces (weekly).

• Visitors Area: Empty trash; sweep/mop floors; vacuum carpet; clean glass; dust (weekly); sanitize water fountains.

• Multipurpose Room: Empty trash; arrange chairs; vacuum carpet; dust all surfaces (weekly).

• Restrooms: Clean and sanitize toilets, urinal, sinks, dispensers, mirrors, and partitions (weekly); mop floors;

polish hardware; dust vents (monthly).

• Miscellaneous: Dust windowsills (weekly), blinds, A/C vents (monthly); remove cobwebs (monthly).

• Headquarters – 2 Stories (Preferred: Monday, Wednesday, Friday):

• Offices/Conference Room: Empty trash twice weekly; vacuum; wipe desks, tables, partitions; dust (weekly).

• Break Room: Empty trash (twice); wipe table, counters, microwave, refrigerator; sweep/mop; polish hardware.

• Hallways: Dust; vacuum; wipe drinking fountains (twice).

• 2nd Floor Restroom: Clean/sanitize toilet, sink, dispensers, mirrors, floors, and hardware (twice).

• Miscellaneous: Sweep/wipe stairwell and handrails (weekly); clean elevator (weekly); dust blinds, vents, baseboards, ledges (monthly); remove cobwebs (monthly); clean inside windows (monthly).

• Building 5 (Preferred: Monday, Friday):

• Offices: Empty trash; vacuum; dust; wipe desks.

• Break Room: Wipe counters, microwave, refrigerator; sweep/mop; polish chrome; empty trash.

• Hallways: Dust; vacuum.

• Restroom: Clean and sanitize toilet/sink, dispensers, mirrors, floors; polish hardware; empty trash.

• Miscellaneous: Dust windowsills, vents, baseboards, blinds; remove cobwebs (monthly).

• Shop Office (Preferred: Monday, Friday

• Office: Empty trash; sweep/mop floor; wipe entrance door.

• Restroom: Clean and sanitize toilets, urinal, sink, dispensers, mirrors, partitions; sweep/mop floor; polish hardware; empty trash.

• Miscellaneous: Dust vents; remove cobwebs (monthly).

• Outdoor Bathrooms (Preferred: Monday, Wednesday, Friday):

• Clean and sanitize toilet, urinal, sinks, dispensers, mirrors, floors, partitions; polish hardware; empty trash.

• 5.3. Trash and Supplies:

• All trash shall be separated into garbage and recyclables and disposed of properly.

• The contractor is responsible for purchasing all necessary cleaning supplies and consumables.

• Only environmentally compliant products shall be used.

PART6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS) The contractor shall conform to all government-mandated safety requirements, including proper labeling, use of PPE, and chemical handling.

6.1. . Contractor personnel must comply with all refuge regulations applicable to public use areas (Title 50 Code of Federal Regulations).

PART7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

TECHNICAL EXHIBIT 1

Performance Requirements Summary The contractor service requirements are summarized into perfonnance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critica1 to mission success.

Performance Objective

Standard Performance Threshold (This is the maximum error rate. It could possibly be "Zero deviation from standard")

Method of Surveillance

PRS # 1.

The contractor shall provide Janitorial Services for all designated buildings, PWS paragraph 5.5].

The contractor provided Complete all tasks listed in Part 5].

[Acceptability Quality Level

(AQL)

100% Compliance

[Inspection and Review by FWS Staff.]

PRS #2

Work Schedule Adherence Follow defined frequency of services

95% allowing for emergencies

Schedule Monitoring

100 Percent Inspection: FWS Staff will inspect work after completion. Contractor staff is required to sign in and contact FWS if there are changes in the schedule.