Attachment 1 _ ITSM Question and Capabilities.xlsx
XLSX spreadsheet 12 KB Posted
- Attached to
- DA01--ERP (ITSM Follow on) (VA-26-00000769)
- Solicitation number
- 36C10B26Q0024
About this file
This file is an ITSM (Information Technology Service Management) Capabilities Assessment Spreadsheet for a Department of Veterans Affairs (VA) procurement opportunity. The document contains a comprehensive 24-point questionnaire evaluating potential ITSM platform capabilities across key enterprise technology domains, including platform scalability, security authorization (FedRAMP High), mobile functionality, availability, ITIL framework alignment, enterprise support, training, change management, user experience, IT operations, event management, and IT asset management. The assessment seeks detailed capabilities for supporting a massive enterprise environment of 600,000+ users, with specific requirements around dedicated subject matter experts, training programs, accessibility compliance, platform flexibility, and technical infrastructure robustness. The related federal contract opportunity is a pre-solicitation Request for Information (RFI) for the DA01 Information Technology Service Management Platform, classified under NAICS code 541519, with the Department of Veterans Affairs Technology Acquisition Center in Austin as the sponsoring agency.
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| File | Type | Posted |
|---|---|---|
| 36C10B26Q0024_1.docx | DOCX document | |
| 36C10B26Q0024.docx | DOCX document |
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Text version
Capabilities Yes or No
| Number | General Platform Capabilities | Y/N |
| 1 | Does your platform scale to support an enterprise of 600,000+ users? | |
| 2 | Does your platform currently hold FedRAMP High authorization? | |
| 3 | If not FedRAMP High, will you work with Government to gain FedRAMP high authorization? | |
| 4 | Does your solution include a mobile app with enterprise functionality? | |
| 5 | Can your platform meet a 99.99% availability SLA? | |
| 6 | Does your solution align with ITIL framework processes? | |
| Enterprise Support | ||
| 7 | Can you provide dedicated SMEs in development, testing, business analysis, project management, scrum, communications, training, intake, customer support, platform maintenance, and CMDB? | |
| 8 | Can you staff and transition dedicated SMEs within 90 days of award? | |
| Training, Documentation, and Transition | ||
| 9 | Do you provide enterprise-scale training for 600,000+ users? | |
| 10 | Do you provide enterprise rollout and transition planning support? | |
| 11 | Do you provide tailored training programs for administrators, product managers, and end-users? | |
| Change and Release Management | ||
| 12 | Can workflows be configured to align with VA’s change management processes? | |
| 13 | Does your platform support change freezes and blackout periods? | |
| 14 | Does your solution provide built-in communication and collaboration tools for change management? | |
| 15 | Does your platform provide built-in notifications and alerts for change status? | |
| 16 | Does your platform automate creation, approval, and tracking of changes? | |
| User Experience | ||
| 17 | Does your SaaS ITSM platform provide an intuitive, user friendly interface that is fully compliant with section 508 accessibility requirements. | |
| 18 | Is your solution accessible from smartphones, tablets, and desktops? | |
| IT Operations & Event Management | ||
| 19 | Does your platform provide event correlation to reduce alert noise and false positives? | |
| 20 | Does your solution provide dashboards and reports for SLA monitoring? | |
| IT Asset Management (ITAM / EAM) | ||
| 21 | Does your platform provide automated discovery and inventory of hardware and software assets? | |
| 22 | Can your platform track software usage and reassign licenses for optimization? | |
| 23 | Does your platform manage contracts, warranties, and renewals for IT assets? | |
| 24 | Does your platform support budgeting and financial management (including multi-fund and multi-year)? |
File details come from the government source that posted it. Updated .