Attachment 1 IRC Final OM - PWS 8-17-2023.docx

Section C

Part C.1: General. This is a non-personal services contract to provide Facilities Operations, Maintenance, and Repair Services at the National Oceanic and Atmospheric Administration (NOAA) Daniel K. Inouye Regional Center (IRC). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

C.1.1 Description of Services and Introduction. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Facilities Operations, Maintenance, and Repair Services as defined in this Performance Work Statement (PWS) except for those items specified as Government furnished property and services. The Contractor shall perform to the standards in this contract.

C.1.1.1 The performance requires all service contractors to continue operations and participate in emergency operations to the fullest extent possible during all emergency situations unless ordered to evacuate the building by a Government representative, emergency personnel, or the authority having jurisdiction.

C.1.2 Background. The IRC site is situated on approximately 35 acres located on Ford Island encompassing roadways, parking areas, open spaces, underground utilities, operational technology and communications infrastructure, piers, buildings and a boat ramp.

C.1.2.1 Buildings. All buildings within the IRC lie within the Ford Island Historic Management Zone, which is part of the Pearl Harbor National Landmark. Also, the IRC resides on Joint Base Pearl Harbor-Hickam (JBPHH), which is within the Department of Defense property lines.

The IRC has four major buildings (Main Facility, Building 130, Building 184, and Building 166) and three minor structures (Building M, Building N, and Building P) on-site that range in complexity from a 3,000 square feet operations and storage building to laboratories and offices. The current square footage of the IRC buildings is approximately 360,000 net square feet.

C.1.2.2 Critical Facilities. The NOAA IRC has a number of facilities conducting critical operations for NOAA and the United States Geological Survey (USGS). The availability of a number of the Electrical, Uninterruptible Power Supply (UPS), Emergency Power Generator, Heating, Ventilation, Air Conditioning, and Operational Technology systems in these buildings is critical to the success of NOAA’s and USGS’s missions. Facilities conducting critical operations include Buildings 130 and 176. Buildings 130 and 176 are supported by commercial feeds with UPS and backup emergency power generator capability.

C.1.2.3 ARCHIBUS (Total Infrastructure and Facilities Management (TIFM) Reports.

C.1.2.3.1 ARCHIBUS On-Demand Work Orders (Historical). Exhibit 1.

C.1.2.3.2 ARCHIBUS Preventive Maintenance Work Orders (Historical). Exhibit 2.

C.1.3 Objectives. The Contractor shall make sure all work accomplished in the performance of this PWS meets all operations, maintenance, and repair standards consistent with the original equipment manufacturer’s recommendations; all applicable Federal, State, and local laws, regulations, and directives to include the applicable publications in Section C.6.

· Maximize equipment performance by keeping equipment running safely for as long as possible.

· Reduce future chances of failure through planned maintenance, which can include routine or preventive, predictive, general, and condition-based maintenance.

· Repair each failed piece of equipment safely, quickly, and efficiently to maximize equipment availability.

· Respond timely to critical facilities’ failures, and corrective maintenance, which includes unplanned maintenance; emergency maintenance, user requested needs, and non-O&M work.

C.1.4 Scope. The scope of this Facilities Operations, Maintenance and Repair PWS covers all the services required for complete operations, maintenance and repair at the IRC. Building systems (major equipment) and programs are listed below:

· Systems:

· Boilers.

· Chillers.

· Heating, Ventilation, Air Conditioning and Refrigeration (HVACR).

· Energy Management and Building Automation.

· Air Handling Systems.

· Fans.

· Pumps.

· Motors.

· Air Compressors.

· Salt Water.

· Electrical and Electronics.

· Elevators.

· Architectural and Framework Building.

· Fire Protection.

· Fire Detection. And Alarms.

· Utilities Distribution.

· Emergency Power Generators (GENSET).

· Programs:

· Elevator Inspection.

· Facility Support Services.

· Other Related Facilities Management.

· Facility Support.

· Green Procurement.

· Environmental Compliance.

· Hazardous Waste.

· Hazardous Material Work.

· Energy and Utility Conservation.

· Contingency Plans.

The Contractor shall accomplish all planned maintenance and corrective maintenance requirements specified throughout this contract.

C.1.5.1 Quality Control (QC). The Contractor shall develop and maintain an effective quality control program to ensure services are performed following this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that this work complies with the requirement of the contract. The Contractor shall submit his Quality Control Plan (QCP) with the Contractor’s proposal if it is an evaluation factor. One copy each of a comprehensive written QCP shall be submitted to the contracting officer (CO) and contracting officer representative (COR) within five working days, initially, and when changes are made thereafter. After an acceptance of the QCP, the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

C.1.5.2 Quality Assurance (QA). The Government shall evaluate the Contractor’s performance under this contract following the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed IAW the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

C.1.5.3 Recognized Holidays. The Contractor is not required to perform services on holidays.

· Columbus Day

In addition to the days designated as holidays, the Government observes the following days:

· Any other day designated by Federal Statute.

· Any other day designated by Executive Order.

· Any other day designated by a President’s Proclamation.

It is understood and agreed between the Government and the observance of such days by the Government personnel shall not otherwise be a reason for an additional period of performance, or entitlement to compensation except as set forth within the contract. If a Contractor believes that an unplanned absence has an impact on the price or period of performance, it should notify the contracting officer of the changed condition and submit a claim for equitable adjustment (see FAR 52.233-1).

Nothing in this clause abrogates the rights and responsibilities of the parties relating to “stop work” provisions as cited in other sections of this contract.

C.1.5.4 Hours of Operation. The Contractor is responsible for conducting business, between the hours of 6:00 a.m. to 6:00 p.m., Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. For other than firm fixed price contracts, the Contractor will not be reimbursed when the Government facility is closed for the above reasons. The Contractor must at all times maintain an adequate workforce for uninterrupted performance of all tasks defined within the PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

C.1.5.5 Place of Performance. The work to be performed under this contract will be performed at the Daniel K. Inouye Center, 1845 Wasp Boulevard, Building 176, on Ford Island, which is a part of the Joint Base Pearl Harbor-Hickam in Honolulu, Hawaii.

C.1.5.6 Security Requirements. Contractor personnel performing work under this contract must comply with all Department of Commerce, Department of Defense, Department of Navy, and local security requirements to obtain a Common Access Card (CAC) for physical base access and logical access to secure NOAA Operational Technology and Security (OTS) systems. At contract award and upon request, and at any time thereafter, the Contractor shall submit the name and address of each employee hired for work on this contract and shall ensure all questionnaires and other forms, i.e., FD-258, OF 306, and USCIS Form I-9, as may be required are completed and submitted within seven days. The list shall be updated whenever changes occur. Seven calendar days prior to the contract start date, the Contractor shall submit a Security Coversheet / Investigation Request / Badge Request to the COR to commence the background investigation process. The contract shall ensure each employee maintains a valid CAC for the life of this contract.

C.1.5.6.1 Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for the Contractor to use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

C.1.5.6.2 Key Control. The Contractor shall establish and implement methods of making sure all keys / key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the QCP. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cars to the Contracting Officer / Contracting Officer Representative.

C.1.5.6.2.1 In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, rekey or replace the affected lock or locks. However, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of rekeying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

The Contractor shall prohibit the use of Government-issued keys / key cards by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by the Contractor employees to permit entrance of persons other than the Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized to enter by the Contracting Officer / Contracting Officer Representative.

C.1.5.6.3 Lock Combinations. The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s QCP.

C.1.5.6.4 Conservation of Utilities. The Contractor shall actively conserve water, energy, and all other utilities at all times during the performance of work related to this PWS.

C.1.5.7 Special Qualifications. The Contractor is responsible for ensuring some employees or contractors possess and maintain current special qualifications during the execution of this contract.

· Three years experience operating the Building Automation System (BAS), JCI MetaSys, the Building Management System (BMS), Alerton, and applications to repair and maintain building systems and equipment.

· Three years experience operating the Phoenix system, and application.

· Three years experience operating the Lutron system, and application.

· One year experience operating the Foreseer system, and application.

· Certified Elevator Inspector, with three years experience in elevator inspections following the ASME A17 inspection program.

C.1.5.8 Post-Award Conference / Periodic Progress Meetings. The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration officer IAW Federal Acquisitions Regulations, Subpart 42.5. The Contracting Officer, Contracting Officer Representative, and other Government personnel, as appropriate, may meet periodically with the Contractor to review the Contractor’s performance. At these meetings the Contracting Officer will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. The meetings shall be at no additional cost to the Government.

C.1.5.9 Contracting Officer’s Representative (COR). The COR will be identified by a separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor’s performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of Government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

C.1.5.10 Key Personnel. The following personnel are considered key personnel by the Government: Contract Manager, Alternate Contract Manager, Building Automation System or Building Management System Operator, and Certified Elevator Inspector. The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the Contracting Officer. The Contract Manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The Contract Manager or alternate shall be physically on-site 8:00 a.m. to 4:00 p.m., Monday through Friday except on Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below: C.1.6.11.1, Contract Manager and Alternate, C.1.6.11.2, Building Automation System or Building Management System Operator, and C.1.6.11.3, Certified Elevator Inspector.

C.1.5.10.1 Contract Manager and Alternate. The Contract Manager and Alternate shall have an Associate’s Degree, and a minimum of three years of experience. The Contract Manager’s and alternate’s resume shall be provided to the Contracting Officer.

C.1.5.10.2 Building Automation System (BAS) Operator or Building Management System (BMS) Operator. The BAS operator or BMS operator shall have a certificate of completion or certificate of training from Johnson Controls training or Alerton training, and a minimum of three years of experience. The control operator’s resume shall be provided to the Contracting Officer.

C.1.5.10.3 Certified Elevator Inspector. The Certified Elevator Inspector (CEI) shall be certified by the National Association of Elevator Safety Authorities (NAESA), and shall have a minimum of three years of experience as a CEI in the State of Hawai`i. The inspector’s resume and certifications shall be provided to the Contracting Officer.

C.1.5.11 Identification of Contractor Employees. All contract personnel attending meetings, answering Government telephones, and working in other situations, where their contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by the contractor are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor personnel will be required to obtain and wear the Department of Defense contractor’s badge in the performance of this service. All contractor personnel shall wear suitable attire, shirt and trousers, with name tag and company logo on the shirt.

C.1.5.12 Other Direct Costs (ODC). This category includes renting of suitable training venues.

C.1.5.13 Data Rights. The Government has unlimited rights to all documents / material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership / copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All material supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

C.1.5.14 Organizational Conflict of Interest (OCI). Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determined that any such OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participating in subsequent contracted requirements which may be affected by the OCI.

C.1.5.15 Phase-In / Phase-Out Period (PIPO). To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board during the thirty (30) phase-in / phase-out periods. During the phase-in period, the Contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

C.1.5.16 Quality Control. The Contractor shall ensure quality control following the approved Quality Control Plan (QCP) as applicable to the services performed IAW this PWS. The Contractor shall develop and implement procedures specific to this requirement to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s QCP is the means by which he assures himself that his work complies with the requirements of this PWS. At a minimum, the Contractor shall develop quality control procedures that:

· Include any policies and procedures the Contractor will employ to accomplish, monitor, and control the contract functions (including those of subcontractors that the Contractor determines to be critical to the successful fulfillment of this PWS.

· Correlate, at a minimum, with the requirements and standards contained in this contract.

· Address how the Contractor will maintain a monitoring, inspection, testing, and quality control program which documents compliance of all work performed and all procured items with applicable Government standards referenced herein.

C.1.5.17 Technical Reference Library (TRL). The FMB maintains a Technical Reference Library (TRL). The Contractor shall provide to the TRL, through the COR, all new equipment O&M manuals relevant to this contract throughout the entire contract period.

Part C.2: Definitions and Acronyms.

C.2.1 Definitions.

C.2.1.1 41-1. Service work that is charged back to the tenant and must be performed outside of normal workday hours for services not within scope.

C.2.1.2 Approval. The Government has reviewed submittals, deliverables, and administrative documents (e.g., insurance certificates) and has determined the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

C.2.1.3 Building. A man-made structure or edifice whose services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

C.2.1.3 Building Automation System (BAS). A system controlling and monitoring building HVACR, and possibly other systems. The BAS provides a user interface that allows the user to adjust the control settings, view the system status, and detect any potential issues related to building system performance. It is also known as the Building Management System (BMS).

C.2.1.4 Building Management System (BMS). A computer based control system installed in buildings that control and monitor the building’s mechanical and electrical equipment such as ventilation, lighting, power systems, fire systems, and security systems. It is also known as the Building Automation System (BAS).

C.2.1.5 Computerized Maintenance Management System (CMMS). A database and application software package that automates the O&M and repairs record keeping requirements. A CMMS is designed to enhance efficiency and effectiveness of maintenance activities. Typical features include planning, scheduling, and monitoring of WOs and maintenance needs.

C.2.1.6 Contractor. A supplier or vendor awarded a contract to provide specific supplies or services to the Government. The term used in this contract refers to the prime.

C.2.1.7 Contracting Officer (CO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the government.

C.2.1.8 Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of this contract.

C.2.1.9 Corrective Maintenance. Activities undertaken to detect, isolate, and rectify a fault so that the failed equipment, machine, or system can be restored to its normal operable state. By definition these events are unplanned and procured as needed.

C.2.1.10 Defective Service. A service output that does not meet the standard of performance associated with the PWS.

C.2.1.11 Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

C.2.1.13 Elevator Routine and Periodic Inspections. Inspections or tests scheduled in intervals of six months and 12 months as required by ASME A17. State of Hawai`i law requires weight testing for passengers / freight elevators every three (3) years for in-ground hydraulic cylinder elevators.

C.2.1.14 Genset. A combination of an engine and an alternator. An engine converts the chemical energy of a fuel to mechanical energy.

C.2.1.15 Key Personnel. Contract personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an officer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

C.2.1.16 Management Plan. The purpose of the Maintenance Plan (MP) is to describe the best means to maximize equipment operational availability, while minimizing equipment downtime.

C.2.1.17 Maintenance Program. Preventive Maintenance (PM) consists of a series of maintenance requirements that provide a basis for planning, scheduling, and executing scheduled maintenance, planned versus corrective for the purpose of improving equipment life and to avoid any unplanned maintenance activity or minimize equipment breakdowns. These can be defined through a Maintenance Plan (MP). PM includes adjusting, lubricating, cleaning, painting, and replacing minor components. Time intensive PM, such as bearing or seal replacement, would typically be scheduled or planned for shutdown periods.

C.2.1.18 Normal / Routine Maintenance and Minor Repairs Cyclical, planned work activities funded through the annual budget cycle, done to continue or achieve either the originally anticipated life of a fixed asset (i.e., buildings and fixed equipment), or an established suitable level of performance. Normal / routine maintenance is performed on capital assets such as buildings and fixed equipment to help them reach their originally anticipated life. Deficiency items are low in cost to correct and are normally accomplished as part of the annual operation and maintenance (O&M) funds. Normal / routine maintenance excludes activities that expand the capacity of an asset, or otherwise upgrade the asset to serve needs greater than, or different from those originally intended.

C.2.1.19 Operations. All activities associated with the routine, day-to-day use, support, and maintenance of a building or physical asset; inclusive of administration, management fees, normal / routine maintenance, fire protection services, environmental operations and record keeping, and taxes. It does not include capital improvements. This category may include expenditures for service contracts and other third-party costs. Operational activities may involve some routine maintenance and minor repair work that are incidental to operations but they do not include any significant amount of maintenance or repair work that would be included as a separate budget item.

C.2.1.20 Planned or Programmed Maintenance. Includes those maintenance tasks whose cycle exceeds one year. Examples of planned or programmed maintenance are painting, flood coating of roofs, overlays and seal coating of roads and parking lots, pigging of constricted utility lines, and similar functions.

C.2.1.21 Predictive Maintenance / Testing Inspection. Routine maintenance, testing, or inspection is performed to anticipate failure using specific methods and equipment, such as vibration analysis, thermographs, x-ray, or acoustic systems to aid in determining future maintenance needs. For example, tests to locate thinning piping, fractures, or excessive vibration that are indicative of maintenance requirements.

C.2.1.22 Preventive Maintenance. A planned, controlled program of periodic inspection, adjustment, cleaning, lubrication, or selective parts replacement of components, and minor repair, as well as performance testing and analysis intended to maximize the reliability, performance, and lifecycle of building systems, equipment, etc. Preventive maintenance consists of many checkpoint activities on items, which if disabled, may interfere with an essential installation operation, endanger life or property, or involve high cost or long lead times for replacement.

C.2.1.23 Programmed Major Maintenance. Includes those maintenance tasks whose cycle exceeds one year. Examples of programmed major maintenance are painting, roof maintenance, (flood coating), road and parking lot maintenance (overlays and seal coating), utility system maintenance (pigging of constricted lines), and similar functions.

C.2.1.24 Physical Security. Actions that prevent the loss or damage of Government property.

C.2.1.25 Quality Assurance. The government procedures to verify that the services being performed by the Contractor are performed according to acceptable standards.

C.2.1.26 Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

C.2.1.27 Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

C.2.1.28 Reliability Engineering. Reliability Centered Maintenance (RCM) is a maintenance strategy that incorporates a mix of preventive, predictive, reactive, and proactive maintenance to maximize operability and efficiency while minimizing life cycle costs. RCM shall be used at IRC to maximize Customer resources. The Contractor shall fully implement an RCM program and strategies as described in their RCM Program Management Plan.

C.2.1.29 Repair(s). Work that is performed to return equipment to service after a failure, or to make its operation more efficient. The restoration of a facility or component thereof to such condition that it may be effectively utilized for its designated purposes by overhaul, reprocessing, or replacement of constituent parts or materials that have deteriorated by action of the elements or usage and have not been corrected through maintenance.

C.2.1.30 Routine Repairs. Actions taken to restore a system or piece of equipment to its original capacity, efficiency, or capability. Routine repairs are not intended to significantly increase the capacity of the item involved. For example, the replacement of a failed boiler with a new unit of similar capacity would be a routine repair project. However, if the capacity of the new unit were to double the capacity of the original unit, the cost of the extra capacity would have to be capitalized and would not be considered routine repair work.

C.2.1.31 Subcontractor. One that enters into a contract with a prime contractor. The Government does not have a privity of contract with the subcontractor.

C.2.1.32 Service work. A minor modification, installation or repair submitted to the Facilities Management Branch on a work request / order. No construction work over $2,000 will be performed under service work.

C.2.1.33 Test Agency. A first tier subcontractor who is independent from the Contractor and the mechanical Sub-contractor except by the affiliation established by this contract.

C.2.1.34 Emergency / Unscheduled / Unplanned Maintenance and Repairs. Requests for system or equipment repairs that - unlike preventive maintenance work - are unscheduled and unanticipated. Service calls generally are received when a system or component has failed or perceived to be working improperly. If the problem has created a hazard or involves an essential service, an emergency response may be necessary. Conversely, if the problem is not critical, a routine response is adequate. Reactive or emergency corrective work activities that occur in the current budget cycle or annual program. Activities may range from unplanned maintenance of a nuisance nature requiring low levels of skill for correction, to non-emergency tasks involving a moderate to major repair or correction requiring skilled labor, to emergency unscheduled work that requires immediate action to restore services, to remove problems that could interrupt activities, or to protect life and property. The COR may authorize unscheduled/unplanned repairs up to $20,000 per repair. Repair costs that exceed $20,000 shall be authorized by the Contracting Officer prior to execution. A modification to the contract may be required. In the event of an emergency, the Contractor shall proceed with addressing the emergency without prior COR approval. Within two (2) days of stabilizing the emergency condition, the Contractor shall submit a proposal to the COR describing the work accomplished, remaining work required, and all associated costs. This proposal will be negotiated, and reimbursed under the Emergency/Unplanned Maintenance CLIN’s. A modification to the contract may be required.

C.2.1.35 Workday. The number of hours per day the Contractor provides IAW the contract.

C.2.1.36 Workweek. Monday through Friday, unless specified otherwise.

C.2.2 Acronyms

NOAA Daniel K Inouye Regional Center

Honolulu, HI 96818

WR Work Request

Part C.3: Government-Furnished Property and Services.

C.3.1 Services. The Government will provide internal (within the IRC) mail service. Mail service outside the IRC campus will be arranged and paid for by the Contractor.

C.3.1.1 Office and cubicle space provided to the contractor, in the Main Facility, will receive janitorial service, and integrated pest management service, unless the door is secured.

C.3.1.2 The Contractor shall be responsible to ensure that all mechanical, electrical and elevator rooms, and spaces assigned in Buildings 130, 176, and M are kept clean and organized.

C.3.1.3 The Government will provide to the contractor telephone business lines to be used for official use only to ensure the maximum effort is made to comply with the terms of the contract.

C.3.1.4 The Government will provide the contractor on Government telephones to report all emergencies by dialing 911 for ambulance, fire, police, and environmental incidents.

C.3.1.5 The Contractor’s Project Manager and On-Site Supervisor shall have contractor-furnished cell phones via which they will be contacted in the event of a campus emergency situation.

C.3.2 Facilities. The necessary workspace for the contractor staff to provide support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

C.3.2.1 Office and cubicle space is available in the Main Facility and storage space is available in Building 130 and Building M.

C.3.2.2 Offices in Building 176 may require desks, partitions and chairs.

C.3.2.3 The Contractor shall obtain written approval from the CO prior to making any modifications and alterations to the facilities.

C.3.2.4 At the completion of the contract all facilities shall be returned to the Government in the same condition as received through the period of performance of the contract, except for reasonable wear and tear.

C.3.3 Utilities. All utilities in the facility will be available for the contractor’s use in performance of tasks outlined in this PWS. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

C.3.4 Equipment. The Government will make available to the Contractor the Government equipment described below. Title to the Government will remain with the Government. Government replacement equipment is subject to funding approval, therefore, specific replacement schedules are not available.

C.3.4.1 Tools. The Government will make available to the Contractor the tools listed in Exhibit 4, in an “as-is” condition for its use in accomplishing work under this contract. Use of tools for work not directly associated with this contract is strictly prohibited. If the Contractor elects to use any of the tools offered, the Contractor shall be fully responsible for maintenance, upkeep, and inventory of the tools. The Contractor is responsible for replacing tools damaged or lost during this contract.

C.3.4.2 Automatic Data Processing Equipment (ADPE). The Government will make available to the Contractor all Government-furnished ADP hardware, listed in Exhibit 5. The Government will be responsible for maintenance of all Government-furnished ADPE hardware and software. The Contractor shall contact the Operational Technology and Security Branch (OTSB) for hardware and software issues.

C.3.4.2.1 Only NOAA OCIO-approved software shall be loaded in government-furnished ADPE.

C.3.4.2.2 All Government-furnished ADPE is subject to change due to replacement of assets.

C.3.4.2.3 The Contractor shall not service or install application on Government-furnished ADPE

C.3.4.2.4 The Contractor shall not install or alter any Federal Desktop Core Configuration installation.

C.3.4.2.5 The Contractor shall adhere to NOAA OCIO Security Policy based on the latest revision of NIST-SP-800-82 and FIPFS 199 for High Systems.

C.3.4.4 Material Handling Equipment and Scissors Lift. The Government will make available to the Contractor the industrial trucks, Skytrak forklift, and mobile scissors lift stored in Building 130. The Contractor shall be responsible to ensure the material handling equipment or scissor lift operators are trained and certified to operate said equipment.

C.3.4.5 Annual Inventory. The Contractor shall conduct an annual inventory of all Government-furnished equipment within thirty (30) calendar days of a 1-year contract completion and every year thereafter.

C.3.4.5.1 Joint Inventory. Within thirty (30) calendar days of the contract’s effective date, the Contractor and the Government shall complete a joint inventory of all facilities and equipment available and requested by the Contractor.

· During the inventory, the Contractor shall determine which items they choose to accept for use under this contract and the exact quantity, condition, and serviceability of those items.

· Items not desired for use by the Contractor shall be identified by written notification on completion of the joint inventory. Equipment not desired for use under this contract shall be staged by the Contractor at an onsite location Indicated by the COR for Government pick-up during the first five (5) calendar days following completion of the joint inventory.

· The Contractor shall notify the COR of any changes to the inventory when updates occur.

C.3.4.5.2 Inventory Discrepancies. The Contractor shall provide a report in electronic form and hardcopy of inventoried discrepancies as they are discovered or suspected which shall be forwarded to the COR within five (5) working days of the reported discrepancy. One (1) month prior to expiration of the contract period, a joint inventory shall be conducted by the Contractor and the Government of all Government facilities and equipment made available to the Contractor to ensure no discrepancies exist.

C.3.4.5.3 Inventory at Contract Completion. At the completion of the contract the Contractor shall return the same property equal in type, kind, quality, and quantity of items as originally made available by the Government and accepted by the Contractor, exclusive of those items of equipment turned over to the Government for disposal during the course of performing the contract, and exclusive of consumable materials and supplies. Such property shall be in the same or better condition as when originally made available except for normal wear and tear.

C.3.4.5.4 On-Hand Inventory Development. The Contractor shall develop and maintain an inventory of parts, materials, and supplies which will reduce the time to complete work, i.e. light bulbs, batteries (AA, AAA, C, D, and 9 volt), belts, lubricants, emergency repair parts, inexpensive long-lead items, etc. The contractor shall provide an inventory list to the COR for approval before purchasing. These items shall remain the property of the Government.

C.5.1 Basic Services. The Contractor shall provide services for the Operations, Maintenance and Repair (OMR) of the facilities, building systems and related building mechanical operations equipment at the IRC, e.g., HVACR, site utility systems, plumbing, architectural, structures, roofs, windows, doors, life and safety systems, electrical equipment and systems, mechanical equipment and systems, boilers, chillers, above-ground storage tanks, and all personnel and service elevators. Equipment required for Line Office specific purposes or mission, are the responsibility of the Line Office.

The Contractor shall:

· Perform recurring services, i.e., PM and PT&I, that involve routine, periodic / preventive maintenance, predictive maintenance, general maintenance, and incidental repair requirements associated with facilities, site utility systems, and dynamic equipment for which no specific operator has been assigned.

· Keep its site clean and free of trash, debris, old parts, and excess equipment. The Contractor shall dispose properly of all parts and equipment removed from service, including recycled metal.

· Perform operations that require the continuous presence of qualified person(s) during normal work day hours.

· Furnish all labor, supervision, tools, materials, transportation, and management necessary for the OMR of building and related systems and equipment of this PWS.

· Provide training to its employees on updates to NOAA IRC’s ARCHIBUS program, as well as any changes to the IRC’s BAS or BMS program.

· Notify the COR or ACOR of any work to be performed that may disrupt the conduct of normal Government business at least three (3) working days in advance of such scheduled work.

· Reschedule any work that the COR or ACOR deems necessary to avoid unacceptable disruptions to the Government’s business.

C.5.1.1 Excavations. The Contractor shall locate all underground utilities and other buried structures before excavating for any Facility Operations and Maintenance Service (FOMS) related work. All discrepancies in underground utility systems shall be documented by "red-lining" existing utility maps complete with size, type dimensions, location, etc., and shall be updated within five (5) working days from when the discrepancy was first noticed. It should be noted that the number of excavations associated with the FOMS contract is minimal. The government contracts for excavation services in excess of 18 inches shall be done by an outside Contractor. The Government shall obtain approval from the JBPHH Ford Island Facility Operation Specialist before starting excavation.

C.5.1.2 Environmental Protection.

C.5.1.2.1 Compliance. Ensure all campus operations are performed in compliance with federal, state and local environmental regulations and notify the COR of any violations or discrepancies. The Contractor shall be responsible for the preparation of documents and data required to maintain IRC environmental permits, environmental reporting requirements, IRC implementation plans and compliance procedures. All environmental protection and compliance matters shall be coordinated in conjunction with the COR. Safety and environmental inspections may be accomplished by the Contractor without notice at any time. Immediately report any spills of hazardous materials or oil to the FMB and the COR. Comply with the instructions of the appropriate NOAA and NAVY Environmental Compliance Office with respect to avoidance of conditions which create a nuisance or which may be hazardous to the health and safety of on-site personnel or the public. Observe and adhere to all requirements for handling and storage of combustibles, flammable and hazardous supplies, materials, waste and trash within the IRC campus.

C.5.1.2.2 Recycling. The Contractor shall perform the daily management of all hazardous, universal and non-hazardous wastes generated from IRC. In addition, the Contractor is responsible to monitor the hazardous, universal and non-hazardous waste storage areas and ensure they meet all local, state and federal regulatory requirements and notify the COR of any violations or discrepancies. The Government is responsible to ensure that corrective actions are taken. The Contractor shall ensure the disposal of all wastes that are disposed of IAW Executive Order 13101, Greening Government through Waste Prevention, Recycling and Federal Acquisition, Section 602, Resource Conservation and Recovery Act (42 U.S.C.6962, et. seq.) and the IRC’s waste management program. The Contractor shall research and notify the FMB or the COR when there are opportunities to maximize the recycling of materials to the extent possible. Any additional costs for services or materials associated with the hazardous wastes and recycling programs shall be the responsibility of the Government.

C.5.1.2.2.1 Metal Recycling. The Contractor shall remove recyclable metal (aluminum, steel, sheet metal, etc.) placed in the IRC-owned metal recycling bin from the IRC campus to the JBPHH Recycle Center located on Russell Avenue, Building 159, Mondays through Thursdays, 8:00 a.m. – 11:00 a.m. and 12:30 p.m. – 2:30 p.m.

C.5.1.2.2.2 The Contractor shall comply with FAR clause 52.223-10 to support a waste reduction program for the IRC campus. The Contractor shall coordinate with the facilities’ tenants to provide an annual Waste Reduction and Recycling Accomplishments Report detailing the waste reduction accomplishments and recycling accomplishments for each fiscal year. A report shall be submitted to the COR NLT on January 30 following the end of the fiscal year.

C.5.1.3 Safety and Health. All Contractor personnel shall be technically, physically, medically, and emotionally qualified to perform the duties they are assigned to.

For hazardous operations, the Contractor shall:

· Define hazard areas and exclusion zones that protect participating and non-participating personnel in the vent of a mishap.

· Establish and implement personnel limits in areas where hazardous operations occur.

· Control access into these areas during the conduct of hazardous operations and ensure that only active personnel are in these areas during the hazardous operations.

· Report lost time accidents and reportable incident rates on a monthly basis to the COR. A lost time accident is an event which causes one or more days off work (consecutive or not) after, but not including the day of an…