Attachment 1 DRAFT PWS ILS ABQ 6.17.26.docx

Performance Work Statement Integrated Logistics Support Albuquerque, New Mexico

DRAFT

Version 06/17/2026

BACKGROUND

The Department of Homeland Security (DHS), U.S. Customs and Border Protection (CBP) is the first line of defense at U.S. Ports of Entry (PoE) and along the U.S. Border to include land border crossings, international airports, seaports, rail crossings, mail handling express cargo consignments facilities, and Border Patrol Checkpoints for the detection, identification, and interdiction of illegal traffic trade, and other contraband items entering the United States. The overall strategy focuses on interrupting smuggling and apprehending willful violators of United States laws with the aid of complex technical tools. Toward that end, CBP maintains a substantial inventory of interdiction, inspection, detection, and surveillance technology to .and U.S. Border Patrol (USBP) Agents in the performance of their duties.

The Office of Information and Technology (OIT), Enterprise Infrastructure & Operations Directorate (EIOD) is responsible for architecture, design implementation, and management of the CBP Enterprise Network, enforcement, and communications technologies, the operation and relocation of the legacy data center to the cloud, strategic planning, technology evaluation and integration for the enterprise, monitoring and management of CBP infrastructure and systems through 24x7x365 operational support.

The Integrated Logistics Division (ILD) within EIOD is responsible for the oversight and maintenance of CBP’s . Border Security equipment. Our Mission is to sustain the inventory of interdiction, inspection, detection, and surveillance, technology at the highest operational readiness levels possible. .

The following Government facilities are where the ILD functions take place:

· The Intermediate Repair Facility (IRF) in Albuquerque (ABQ), New Mexico, and ABQ on-site based contractor staff, supports the CBP Border Security Surveillance Equipment and related technology. The ABQ IRF consists of warehouse space, shipping & receiving area, storerooms, testing rooms, technical repair labs and offices for staff.

SCOPE

This Performance Work Statement (PWS) identifies the requirements necessary to enable CBP to administer the life cycle support provided by ILD. The Contractor shall provide the labor and procurement services to the . ABQ Intermediate Repair Facility to conduct repair activities and supply all the repair parts, consumables, accessories to repair and sustain the technology that ILD supports. The contractor shall provide warehouse services to include receiving, documenting, storage and distribution of Border Security Serveillance Equipment

As part of this contract, the Contractor shall provide periodic Maintenance and Supply Services to satisfy requirements which, by their unanticipated occurrence, become emergent requirements which require effort to resolve, i.e., repair of accidents/incidents, damage incurred from natural disasters, relocations, minor facility modification/construction to support relocations, remedy of corrosion damage, emergency services, special event services, specific original equipment manufacturer (OEM) factory repairs and calibrations, and parts and consumable purchases.

APPLICABLE DOCUMENTS

The Contractor shall ensure all Contractor personnel follow and adhere to all policies and procedures established by the DHS, CBP, and the ILD, as well as all documents referenced below:

· The Federal Acquisitions Regulation (FAR): https://www.acquisition.gov/FAR/

· RFO FAR deviation: https://www.dhs.gov/cpo-dhs-far-overhaul-deviations.

· Section 508 of the Rehabilitation Act: http://www.section508.gov/

· Homeland Security Acquisition Regulation (HSAR) and all applicable HSAR Deviationstrave: HSAR | Acquisition.GOV

· Code of Federal Regulations (CFR): eCFR: Home

· CIS HB 1400-05C, “CBP Information Security Policies and Procedures Handbook”

· DHS 4300A Policy Directive (Version 13.3, February 13, 2023)

· Federal Travel Regulation: Federal travel regulation and related files | GSA

PERFORMANCE REQUIREMENTS

PROGRAM SUPPORT

Program Manager

The Contractor shall provide a Program Manager that is knowledgeable in all aspects of operations to include contract compliance, operational management, process improvement, and contract deliverables. See PWS Section 11.5 for the Program Manager key personnel minimum requirements.

Financial Tracking and Payment System

The Contractor shall maintain a financial tracking and payment system. The system shall:

· Track and provide all costs of maintenance and repairs for all equipment.

· Track necessary funding documents by organization for procurement of services, supplies, and/or equipment.

· Maintain necessary spreadsheets/databases to monitor payments and credits.

· Provide execution of expenditures by cost categories and equipment categories

· Provide monthly financial reports comparing Estimate at Completion (EAC) to cost expenditures to date.

Monthly Status Report

The Contractor shall provide formal Monthly Financial Reports to report financial statistics on operations to the Contracting Officer’s Representative (COR) by the 25th calendar day of each month for each funding type and supported CBP Program on the contract. The Contractor shall provide a formal monthly report outlining the status of funds. A formal briefing will be conducted in conjunction with the Contract Government and Contractor Management Team as required. The Contractor shall also identify any potential risks in the contract that could impact the contract or the agency. The format shall address spending by Other Direct Costs (ODCs) showing budget to actual and provide a present estimate for the Estimate to Complete (ETC) of the current performance period. The formal report shall be in Microsoft Excel format and shall include Estimate at Completion (EAC), forecasts, and estimate of projected overages and/or shortages by Task, Sub-Task, and funding type. A standard format will be reviewed and approved by the Government. The Contractor shall provide a revised ETC monthly which includes commitments not yet invoiced that will incorporate overall projections for the contract period. The purpose of this monthly report will be to determine if the COR and the Contractor are meeting their budget and operational targets.

ALBUQUERQUE (ABQ) - INTERMEDIATE REPAIR FACILITY (IRF)

ABQ Operations Manager

The contractor shall provide an Operations Manager . to oversee all aspects of the ABQ Intermediate Repair Facility functions of this statement of work. The Operations Manager shall maintain communication directly with the Government maintenance managers and direct assistance to the Director of ILD as needed to ensure continuity of operations is achieved. The Maintenance Support activity will operate Monday through Friday, excluding Federal Holidays.

Supply Support

The Contractor shall utilize CBP’s ILSS at the ABQ facility to support CBP Border Security Surveillance Equipment and Technology. The Contractor shall utilize ILSS for recording and tracking of maintenance WOs, providing equipment repair status updates on a workday basis, supply support and inventory applications.

CBP Border Security Surveillance Equipment and Technology

The Contractor shall perform maintenance activities, to include any supplemental equipment/parts related to CBP Border Security Surveillance Equipment and Related Technology purchased or acquired by CBP for ABQ to support.

· Troubleshooting and fault diagnosis

· Corrective Maintenance

· Quality Assurance (QA) testing of new and repaired equipment

· Contractor to document results in ILSS to include serial numbers of all assets for maintaining accuracy

· Data entry in applicable database to record maintenance actions and history

· Contractor to document results in ILSS as well as confirm accurate Repair Type and Status

· Evaluation and resolution of equipment and system problems

· Recommendation of process improvements or procedure modifications

· Identification and notification to OEM of any additional consumable equipment required for initial deployment of equipment (should it arrive minus required consumable items)

· Interface with the OEM to facilitate repair if the equipment fails the incoming QA test

· Packaging and shipping to the OEM for corrective action for any unit that fails incoming QA.

· Providing over the phone or e-mail trouble-shooting and diagnostic assistance to field technicians.

Calibration Services Functions

The Contractor shall provide calibration services for equipment on annual basis. Services include:

· Administer and perform calibration functions to ensure Test and Measurement Equipment are calibrated per specified schedule basis by a vendor certified to provide such services.

· Perform calibration functions to ensure operational equipment is calibrated per specified schedule basis by a vendor certified to provide such services.

PHS&T Functions

The Contractor shall perform shipping, receiving, storage, management, and inventory support for CBP Border Security Surveillance Equipment and Related Technology:

· Ensure that the warehouse meets all certifications including company standards for safety, efficiency, and cleanliness, i.e., Forklift Certification, Hazardous Materials shipping, and handling, etc.

· Review and report to the Government receipt of all new materials purchased by the Government to ensure that the quality, quantity, and operation of materials received is correct in accordance with the associated Packing List. This must be completed and provided to the Government within five (5) Calendar Days.

· Review receipt of all new materials purchased on the contract to ensure that the quality and quantity of materials received is correct per accompanying Packing Lists.

· Ensure the security and accountability of materials and goods with inventory control and proper handling and storage.

· Manage excess/obsolete equipment review and disposition process.

· Perform disposal actions on excess equipment in accordance with GSA and DHS/CBP guidelines, in the absence of a Government LPO.

· Manage the stocking levels of the shipping supplies; to include consumables, boxes, protective packing material, packing tape, and required hazardous materials labels.

· Utilize Government-provided accounts to perform shipping, receiving, storage, management, and inventory support, to include using the Government-provided accounts, workstations, printers, and scales to ship the technology from the Albuquerque facility. The invoicing from FedEx and/or UPS shall be a other direct cost to the Government.

· Receive new and refresher training, to operate any equipment, machinery, and any Dangerous Goods (DG) shipping standards required by the Government. This includes one certified forklift trainer.

Asset Management Functions

The Contractor shall perform asset management functions for CBP- accountable equipment to include:

· Receipt and entry of equipment in approved databases (applies only to those items that have successfully passed the incoming QA test).

· Barcode of all applicable equipment, in the absence of a Government LPO.

· Provide an Excel spreadsheet with Barcode number and equipment information (serial number, IMEI number etc.), in the absence of a Government LPO.

· Physical storage of equipment in RFI or DX stock that has passed QA and been entered in SAP.

· The Contractor shall supply up to (6) CBP Certified Inventory Takers (IT) to perform the IT tasks during the CBP annual inventories. The ITs will be expected to perform all tasks required of an IT in accordance with CBP guidance.

· The Contractor shall provide up to (2) CBP Certified LPOs to perform Asset Management functions within SAP. These LPOs shall act as back-ups and will step if an onsite ABQ Government LPO is not available.

Inventory/Database Management Functions

The Contractor shall maintain the ILSS maintenance database to include equipment, supply support, and parts ordering for fielded equipment to support CBP Border Security Surveillance Equipment and Related Technology. The Contractor shall manage the inventory to include:

· Utilize a uniformed format for Serialized Equipment and Consumable Descriptions in ILSS Database

· Perform Monthly Audit of Sensor Asset Management (SAM) for Assets in the ABQ Location in a In Repair or In Transfer Status to and from ABQ. Provide Audit results to Government.

· Inventory management in the ILSS across all storerooms and warehouse locations as designated in the ILSS.

· Determinations of how much to order – reorder points, based on usage, high-failure items, lead-times, etc.

· Determinations of when to order – material requirements planning based on usage, high-failure items, and lead-times.

· Perform 10% Inventory Checks Monthly on Equipment and Consumables in DX and RFI Stock.

OEM Repairs

The Contractor shall provide OEM factory repairs for equipment determined not repairable at ABQ.

Parts Management

The Contractor shall purchase repair parts and consumables for CBP Equipment to support CBP equipment listed in each separate request. These purchases are required to be reviewed by and approved by the COR prior to execution.

The Contractor shall manage parts availability for fielded equipment as follows:

· Track and maintain sufficient stock of common failure, high usage, and long lead-time items.

· Procure parts and consumables as approved by the COR.

· Based on usage, lead-time, and failure rates, procure adequate parts and consumables for sparing stock to maximize repair efficiencies and minimize equipment downtime.

· Upon the COR’s approval, purchase necessary parts/consumables in cases of catastrophic loss in the field due to natural disasters and other unforeseen events.

· Recommend and track minimum/maximum stocking levels and reorder points in the ILSS database for equipment repair parts and consumables. If usage, failure rates, or lead times increase or decrease, adjust the minimum/maximum levels accordingly.

· Proactively seek less expensive second source parts that provide the same fit, form, and function as the OEM / vendor part.

· Pull, package, and ship requests from the field for parts and/or consumables as directed.

CBP Border Security Surveillance Equipment and Related Technology Deployments and Distribution

When provided with a USBP Equipment Deployment Notification (EDN), the Contractor shall pull, process, and perform QA functions, as required on the requested equipment/consumables based on the EDNs priority.

The Government will assign priorities to each EDN based on needs of the field. There will be (4) priority categories that will each have a required ship by date.

· Priority One – Mission Critical – Equipment/Consumables are required to ship within (1) Business Day.

· Priority Two – Mission Essential – Equipment/Consumables are required to ship by an exact date.

· Priority Three – Non-Mission Essential – Equipment/Consumables are required to ship within (14) Calendar Days

· Priority Four – Routine – Equipment/Consumables are required to ship within (45) Calendar Days

Warehouse Equipment Management Functions

The Contractor shall maintain CBP electrical/mechanical warehouse material handling equipment, power tools, and compressors, excluding the Forklifts, at the ABQ facility.

The Contractor shall perform actions to ensure all warehouse material handling equipment and other electrical/mechanical equipment at the ABQ facility are maintained according to best business practices and/or according to OEM specifications as the individual equipment may dictate.

Required Reports

The following reports are specific to the ABQ facility.

Parts Order Analysis (Bi-weekly) – The contractor shall review all potential orders for stock and submit their findings to the COR for approval.

Mean Time to Repair (MTTR) and Completed WOs Report (weekly)

The Contractor shall provide an MTTR and WOs Report to the COR The report shall be distributed via e-mail in Microsoft Excel by COB each Wednesday. The Weekly MTTR and Completed WOs Report specify the quantities of WOs for supported equipment that are repaired in-house at ABQ each week. The report shall also provide the average MTTR for each make/model the equipment repaired during the week at ABQ.

Daily DX and RFI In-stock Supplies The Contractor shall provide the Daily DX and RFI In-stock Supplies of CBP Equipment Assets and consumables Report to ILD Government and USBP Headquarters. The report shall be distributed via e-mail in Microsoft Excel workbook format by COB each workday.

Maintenance and Supply O&M Quantities Cost Data The Contractor shall provide the ABQ Maintenance and Supply O&M Quantities Cost Data to ABQ Government. The Report shall be in Excel Format and distributed via E-Mail. The report should be provided four times per year. The reporting period for the report is as follows :

· Date of award – Three months from date of award

· Three months from date of award – six months from date of award

· Six months from date of award - nine months from date of award

· Nine months from date of award - Twelve months from date of award

The due date for the report is two weeks following the last day of the above-listed reporting periods. The report shall contain Cost Information for the entire PoP YTD and report for just that specific reporting period.

Turn Around Time Report The Contractor shall provide a monthly Turn Around Time for repairs.

· Daily EDN Shipping Priority List Report (Daily by 11am MDT) The Contractor shall provide a listing of pending EDNs at the ABQ facility. The report shall be in Excel Format and distributed via E-mail. The report should provide the pending EDNs, Sector, EDN Number, Priority, Date Received, Ship Date and Expected Ship Date.

· Monthly QA Inventory Report for DX and RFI Stock (Monthly) The Contractor shall provide a report of the 10% inventory of items in DX and RFI stock to the Government. The report will be in Excel Format and distributed on the 15th of each month. The report shall include the inventory results and any changes to inventory that were discovered during the process.

· SAM Audit Report (Monthly) The Contractor shall provide an Audit for all Assets located in ABQ in SAM that are identified In Repair or In Transfer Status. The report will be in Excel Format and distributed on the 28th of each month. The report shall include an inventory of the equipment in each status. A listing of any asset in either of those statuses over (45) Calendar Days.

MAINTENANCE AND SUPPLY SERVICES

The Government reserves the right to set and escalate priorities for these services to allow for expediting as urgent needs arise. These services include repair of accidents/incidents, damage occurring from natural disasters, product reconditioning, technical refresh services, maintaining spares stock/repair kits, integrated logistics services, severe corrosion restoration, refurbishment services, engineering services, installation, relocation services, disposal, site services/surveys, retrofit, emergency services, special event services, specific OEM factory repairs and calibrations, and parts and consumable purchases. Families of equipment will be listed in the equipment list, Attachment A, and equipment under firm fixed price will be so designated.

Travel will be accomplished in accordance with the Federal Travel Regulation (FTR). Deliverables and schedule requirements will be defined as each need occurs.

This requirement includes repair of new equipment accepted by CBP. Additionally, repair and maintenance of ancillary equipment including those added post acceptance to enhance operations may require maintenance and suppl services. This may include auxiliary lighting, electronic traffic control devices, cameras, digital media equipment, roller tables, conveyer belts, safety interlocks, operator booths.

Maintenance and Supply Services Approval Thresholds

Supplies, repair parts, and additional services not included will be classified as On Demand. The Contractor shall obtain authorization as detailed below. The contractor shall identify On Demand Items separately on invoices and include all paid receipts. The following table summarizes the authorization thresholds.

Use of Maintenance and Supply Services

When requirements arise under the scope of Maintenance and Supply services, those services will be awarded and funded under the respective CLIN. The Maintenance and Supply services CLINs will be incorporated in the contract to include the labor categories available, maximum labor rate for each category, the maximum number of hours available under each labor category, maximum materials and subcontracts costs as well as maximum other direct costs. These individual line items will be used to determine the fixed amount of any and all Maintenance and Supply services approved by the Government under this contract. When ordered by the Government, the vendor shall provide the necessary management, labor, materials and supplies to perform tasks in accordance with the fully burdened labor rates in the pricing schedule, as well as the minimum labor qualifications. The labor rates shall be fully burdened to include all direct and indirect costs and profit. The Contractor will provide a spreadsheet with all SLINs using the rates identified in the contract. For each Maintenance and Supply service proposal, the vendor will provide estimated hours for each labor category as well as estimated materials, subcontracts and other direct costs. For materials and other direct costs that are commercial items, pricing shall be supported by a commercial price list or quote. The Government, in partnership with the vendor, shall review and approve the final fixed amount for each Maintenance and Supply service prior to the vendor commencing work. Once a final fixed amount has been determined, the Maintenance and Supply service will be awarded against the Maintenance and Supply CLIN. Under no circumstances shall Maintenance and Supply services be performed when the modification has not been processed and funding has not been provided under the Maintenance and Supply CLIN.

In instances where Maintenance and Supply service is urgent in nature, the Government may provide a written authorization to proceed via email or fax, while the final price is being submitted and definitized. This authorization will include a limit on expenditures that may not be exceeded without the Government’s expressed approval via email or fax.

Replenishment of CBP Pre-Approved Stock

Requirements up to $4,000 per instance, to replenish CBP approved stocking levels, will require additional CBP approval by the CBP Technical Monitor/Program Manager. The cumulative amount of all approved work orders for the term of the contract shall not exceed the funding available on the Maintenance and Supply line item(s) of this contract.

· The Contractor shall proactively seek less expensive second source parts and supplies that provide the same fit, form, and function as required to meet the need.

· The Contractor may not exceed the initial NTE amount identified in each work order without written authorization from the CO.

Other Than CBP Pre-Approved Supplies

Requirements up to $4,000 per instance can be authorized in writing by assigned CBP TM/ PM. After approval, the PM shall send the approval to the COR for action to be taken on the requirement. The cumulative amount of all approved work orders for the term shall not exceed the funding available on the Maintenance and Supply line item(s) of this contract.

· The TM/PM, through the COR will issue a request for quotation for each request for additional services (e.g., maintenance) to the Contractor, which provides the scope of the work to be performed, as defined in the PWS.

· The contractor shall submit a quote (which shall include adequate detail on how the price was derived (the description of work to be performed, labor price, material price, equipment, schedule, subcontracting, etc.). If a firm fixed price cannot be quoted by the contractor due to unknown or unforeseen conditions associated with the repair, an initial not-to-exceed (NTE) amount may be quoted by the contractor. The NTE quote must be adequately supported with sufficient detail (the description of work to be performed, labor price, material price, equipment, schedule, subcontracting, etc.) in order that the TM/PM is able to determine the price fair and reasonable.

· Upon review of the quote, the TM/PM can approve the work if the TM/PM finds the contractor’s quote: (1) technically acceptable and (2) the price fair and reasonable. Prior to approving the work, the TM/PM will ensure adequate funding is available to fund the repair via the Maintenance and Supply line item(s) on the contract.

· The Contractor may not exceed the initial NTE amount identified in each work order without written authorization from the CO.

Supplies, Repair Parts, and Additional Repair Services

Requirements $4,001 to $10,000 per instance, can be authorized in writing with the concurrence of the TM/PM by assigned COR. The cumulative amount of all approved work orders for the term of the contract shall not exceed the funding available on the Maintenance and Supply line item(s) of this contract.

· The TM/PM, through the COR will issue a request for quotation for each request for additional services (e.g., maintenance) to the Contractor, which provides the scope of the work to be performed, as defined in the PWS.

· The contractor shall submit a quote (which shall include adequate detail on how the price was derived (the description of work to be performed, labor price, material price, equipment, schedule, subcontracting, etc.). If a firm fixed price cannot be quoted by the contractor due to unknown or unforeseen conditions associated with the repair, an initial not-to-exceed (NTE) amount may be quoted by the contractor. The NTE quote must be adequately supported with sufficient detail (the description of work to be performed, labor price, material price, equipment, schedule, subcontracting, etc.) in order that the TM/PM and the COR are able to determine the price to be fair and reasonable.

· Upon review of the quote, the COR, with the concurrence of the TM/PM, can approve the work if the COR and TM/PM find the contractor’s quote: (1) technically acceptable and (2) the price fair and reasonable. Prior to approving the work, the COR and TM/PM will ensure adequate funding is available to fund the repair via the Maintenance and Supply line item(s) on the contract.

· The Contractor may not exceed the initial NTE amount identified in each work order without written authorization from the CO.

Additional Services

The following applies if it is anticipated that the requirements estimate will be above $10,000 and will either be (1) accomplished directly by the prime contractor or (2) will be subcontracted. The cumulative amount of all issued repairs for the term of the contract shall not exceed the funding available on the Maintenance and Supply line item(s) of this contract. All services provided under this paragraph require COR and/or CO approval.

· If Performed by Prime Contractor Alone. If the repair can be completed by the Prime Contractor, without the need for subcontracting, the Contractor shall provide a quote which provides the following, at a minimum:

· Description of work

· Fully burdened labor rate, per employee

· Number of hours per employee, per trade

· Material price

· Description of proposed equipment

· Price for rental rate of equipment (if applicable)

The quote shall be submitted to the TM/PM through the COR for technical evaluation. Once the quote is technically acceptable, a bilateral agreement between the Government and the prime Contractor regarding the total price for the work will be completed. A written notification will be sent by the CO notifying the Contractor that the project is approved, and work can commence. The Contracting Officer working in tandem with the TM/PM and COR, will use the appropriate means necessary to determine the price of major repairs fair and reasonable.

· If Subcontracting is Required. If the contractor’s proposal was inclusive of subcontractor information, then the rates utilized will be the rates from the Contractor’s proposal and only one (1) quote will be needed. If the subcontractor was not part of the Contractor’s team, then the Contractor shall obtain a minimum of three (3) written quotes from firms that are qualified and able to perform the work. The CO will issue a request for quotation for each repair to the Contractor, which provides a summary of the work to be performed along with the appropriate response rating (routine, urgent, emergency, as defined in this PWS). Once a bilateral agreement between the Government and the prime Contractor regarding the total price for the work is reached, a written notification will be sent by the CO notifying the Contractor that the project is approved, and work can commence. Quotes for subcontracted major repairs shall include the following:

· Description of work

· Labor price

· Material price

· Equipment price

· Price reasonableness justification for potential subcontracts

Engineering Services

When notified, the Contractor shall perform Root Cause Analysis for equipment failures, reduced performance other problems, and report on the trends observed. Identify or develop failure coding, fault trees, and analyze data for use in trending information. Review, edit, and provide comments on integrated logistic support plans. Participate in integrated logistic support sessions and workgroups to capture requirements and provide input to maintenance planning documents. Review testing and acceptance plans. Support the development and/or review of ECPs. Support the development of technical reports and presentations.

Ad Hoc Reports

When notified, the Contractor shall provide data that would enable Government performance analysis, economic trade-off studies, budget impact analysis, etc.

· .Disposal Services

When notified, the Contractor shall provide disposal support. The Contractor shall disassemble, transport, prepare, and manage the disposal of designated systems, components, sub-systems, consumables, and/or radioactive materials. Some site remediation after a systems removal may be required to restore the site if the need for such remediation is a direct result of the disposal. Site remediation work shall comply with the Davis-Bacon Act as applicable.

Emergency Services

When notified, the Contractor shall provide the labor, services, parts, equipment, supplies, packaging, transport, shipment, and materials necessary to support emergency service requirements.

Special Events

When notified, the Contractor shall provide the labor, services, parts, equipment, supplies, packaging, transport, shipment, and materials necessary to support special event service requirements (i.e., major sporting events, conventions, and other events where CBP equipment is provided for elevated security measures).

New Equipment OEM Maintenance Training

When notified, the Contractor shall assist in developing and/or delivering maintenance training to Government and contractor technicians, which may include instruction on repair of new or upgraded systems repairable at Lorton and ABQ facilities.

Handheld Maintenance

For equipment that cannot be repaired within the . Albuquerque Intermediate Repair Facility, the Contractor shall provide OEM Factory Repair, maintenance, and/or calibration of the handheld equipment. The Contractor shall:

· Obtain quotes and purchase repair or calibration services as applicable.

· Ensure small handheld equipment repaired and calibrated by a vendor is completed.

· Provide CBP with repair and calibration status updates and work completion documentation upon request.

· Accurately record all outside vendor maintenance activities in the approved maintenance database

· Provide reference tool site access to enable tracking of repair status as applicable.

· Provide software updates and library updates as applicable.

· Provide repairs at deployed locations as applicable.

When notified, the Contractor shall manage the chemical and explosive instrument repair, calibration, and software/firmware updates listed in each separate request. The Contractor shall:

· Conduct repair and/or calibration services as applicable.

· Provide any required annual software/library updates.

· Manage vendor loaner programs as requested.

Direct Exchange (DX) / Loaner Pool Functions

When notified, the Contractor shall administer DX Asset Inventory to support CBP equipment listed in each separate request. Upon written request, perform procurement and replenishment functions for applicable supported CBP equipment, to include:

· Manage the Direct Exchange and/or Loaner Pool of NII, RDE, and CBP Border Enforcement Equipment to support the field while equipment is in for repair. .

· Recommend minimum required DX in-stock levels for applicable CBP Equipment.

· Recommend Reorder Points for CBP Equipment and .DX assets, and critical repair parts.

Supply Support & Repair Parts Purchasing

The Contractor shall purchase, receive, and stock repair parts/assemblies, and consumables to support . ABQ facilities. To address new technology or emergent needs, the Contractor will provide PHS&T supplies to include boxes, packing materials, labels, and other shipping supplies. Purchases for parts, assemblies, supplies, and consumables require Government approval prior to execution.

The Contractor shall manage the distribution of consumables from the Lorton and ABQ facilities requested by the field, to include purchase and stocking of the consumables.

The Contractor shall manage the purchasing of parts and supplies to include the following:

· Report back on long lead items.

· Plan source of supply

· Validate receipt inventory of orders; and

· Proactively seeks less expensive alternate source parts and supplies that provide the same fit, form, and function as required to meet the need.

Equipment Storage

When notified, the Contractor shall provide storage in accordance with Government requirements, as directed by the Government Contracting Officer.

· Supply and Inventory Automation

The Contractor shall demonstrate integration pathways with current CBP systems including MAXIMO and SAP for the ABQ IRF, while providing enhanced capabilities to streamline parts and service requests from end users. The Contractor shall implement these solutions based on Government approval.

CONTRACT TRANSITION

Incoming Transition Plan

The Incoming Transition Plan is due 10 business days after contract award. The Contractor is responsible for transitioning services from the incumbent contractor. The Contractor must develop and submit a Transition Plan that specifies the steps it will take to provide for an orderly transition to assume full contractual responsibility in minimum time for the entire proposed SOW without degradation of high-quality services. The period of the transition shall not exceed 90 days from the date of award for Transition Support. The Contractor's transition plan shall include, at a minimum, the following elements:

· Mobilization of transition team and project office

· Specific transition tasks to be executed and how they will be managed

· The transition plan shall be presented as a schedule in graphic format showing the timing, sequence, and interdependencies of tasks. The transition schedule shall be supplemented by sufficient narrative

· The Contractor shall designate principal transition team members byname, position, start date, and responsibilities

· The Contractor shall define interfaces with CBP and the Contractor's proposed coordination with the current contractor

· If transfer of existing CBP databases to other hardware/software formats is proposed, the Contractor shall explain how and when the proposed formats/systems and their capabilities will be demonstrated prior to effecting any transfer

· The Contractor shall furnish a transition plan to assume responsibility for all in- progress and pending activities. The Contractor shall identify the risks to the transition effort and include mitigation and contingency plans in the event the transition cannot be executed on schedule

· The transition plan shall include a work plan which identifies milestones, measurable tasks, and resources required

· The transition plan shall include specific measures and metrics to be used to ensure that system performance and response times are not degraded during the transition period

· E-QIP Information: The Contractor shall ensure that security clearance information is entered in e-QIP within 30 days from receipt of e-QIP invitation

· The transition plan shall include lessons learned for future transitions

· The transition plan shall not include travel and ODCs

Transition Out Support Services

The Contractor shall plan for and support an orderly and efficient transition of responsibilities to the new Contractor, beginning at the direction of the COR or as required in the contract. The Transition Out Plan shall include the full range of activities and tasks required to bring contracted work to logical completion or transition. The plan shall include the following:

· The Contractor’s approach of how the transition work will be accomplished

· The plan for transition of operational responsibilities to the new Contractor

· Key events, activities, and tasks

· The plan for knowledge transfer to the new contractor or Government personnel

· Timelines and milestones for major transition activities

· Out-processing activities for all contractor employees

· Exit interviews and security debriefs as deemed appropriate by the COR

· Return of badges and other credentials

· Return of GFE / GFI

The Contractor shall provide bi-weekly Status Reports on progress against major transition activities and a final Transition Out Report upon successful completion.

The Transition Out Plan shall be submitted to the COR 90 calendar days prior to the end of the period of performance.

PERFORMANCE STANDARDS

The Contractor shall adhere to these standards in the performance of this PWS. The following will be used to evaluate the Contractor’s performance concerning repair turnaround times.

Border Security Surveillance Equipment and Related Technology Deployments and Distribution Turn Around Time

The contractor shall meet the requirements for deployment of CBP Border Security Surveillance Equipment to the field listed in the table below:

Required Shipment TAT

The parameters for turnaround time are from the receipt date of the EDN by the Contractor to the shipment date of the equipment listed on the EDN.

DELIVERABLES AND DELIVERY TABLE

All deliverables shall be delivered in electronic copy and hard copy (if requested). The Contractor shall deliver all documents in Microsoft Office (Word, Excel, and/or Access) format, as required to the Contracting Officer and to the COR, and within the current version utilized by the Government. No other office automation product shall be used, unless approved by the Government.

The COR may approve the Contractor's submission or may provide comments. The Contractor shall incorporate CBP comments on documentation and the revised documentation reissued within two weeks of receipt. Once accepted by the COR, these documents shall become the property of CBP and may be distributed without restriction to other CBP offices.

Deliverable Table

GOVERNMENT FURNISHED EQUIPMENT AND INFORMATION

CBP shall furnish computer assets, Government applications, and files necessary for performance of work conducted at Government facilities In addition, CBP shall furnish space, telephones, office equipment necessary, shipping and handling equipment, and technician equipment to complete the on-site operations at the Lorton and ABQ Facilities. Space, equipment, and furnishings at Lorton and Albuquerque shall be made available to the contractor as soon as possible after the contract award date.

PLACE OF PERFORMANCE

The Contractor shall perform work under this contract at the following locations:

· Albuquerque, New Mexico

SECURITY

Security Clearance All contract workers on-site, or with government computer access, must have an adjudicated CBP Background Investigation (BI). The Contractor shall hire qualified individuals that can acquire a fully adjudicated Background Investigation (BI), review, and process contract BI packets. Utilize prescreening of applicants prior to BI submission. Prospective employees are prohibited from beginning employment on the contract until receipt of a preliminary BI. The Contractor shall adhere to all CBP/ guidelines, standards, and directives in regard to employee in wait and delay status. The Contractor shall not bill employee’s costs to the contract for employees that are in delay or stopped status.

Identification Badges

Contractor employees are required to wear CBP Government issued identification badges or temporary badges assigned at the CBP site at all times when working at Government facilities.

Controls

The Contractor shall comply with the CBP administrative, physical, and technical security controls to ensure Government security requirements are met.

CONSTRAINTS

Safety

The Contractor shall report all safety related problems to the COR immediately. The Contractor shall be required to identify the problem, its severity, and potential impact to operations. All safety issues shall be evaluated on a case-by-case basis and proposed corrective action to resolve safety issues coordinated with the Government.

Work Site Cleanliness

The Contractor shall properly dispose of all damaged parts; components; assemblies; subassemblies; consumables; and Petroleum, Oil, and Lubricants (POL), unless otherwise directed to retain for failure item analysis or other reasons. The Contractor shall remove all work-related used parts, waste, and debris from the CBP site upon job completion, unless directed otherwise.

Modification to CBP Equipment

The Contractor shall not change or make modification to CBP equipment or its configuration without prior approval from the COR and/or the ILD Change Control Board (CCB) via an approved Engineering Change Proposal (ECP) form. For approved changes, the Contractor shall provide updates, change pages, and/or new version/revisions of the technical documentation as they occur. Only approved changes to equipment configuration shall be reflected in Operator and Maintenance Manuals, Hazardous Materials Lists, Configuration Management documents, and Technical Documentation Package.

SPECIAL CONSIDERATIONS

Inspection and Acceptance (General Acceptance Criteria)

The Government reserves the right to reject any deliverable based on defects with respect to accuracy, clarity, and timeliness:

· Accuracy - All deliverables shall be accurate in presentation, content, and adhere to guidelines set forth in this document. All documentation presented to the Government shall be complete, correct, clear, and consistent.

· Clarity - All deliverables shall be clear and concise.

· Timeliness - All deliverables shall be submitted on or before the due date specified in this PWS or submitted later, on a date mutually agreed upon by the Government and Contractor. A deliverable is considered timely if submitted on or before the date specified in the PWS, and if the Government provides any written notifications or deficiencies, the Contractor shall correct the deficiencies within five (5) business days.

1.1 Quality Assurance Surveillance Plan (OASP)

The Contractor shall provide a QASP that describes in detail the Contractor’s approach and quality control actions necessary to meet the requirements of the PWS

Travel

Travel shall be in accordance with the Federal Travel Regulations (FTR). The Contractor shall track and report travel costs in detail.

· Travel costs broken out by Sub-Task.

· Travel costs broken out by individuals.

· Travel costs broken out by Per Diem, Lodging, Transportation, and other expenses.

· Prior Government approval is required.

Other Direct Costs (ODC)

ODCs are permissible during performance of this contract. The Contractor shall track and report all ODCs in detail:

· Costs broken out by Sub-Task

· Costs broken out by individuals

· Costs broken out by project.

· Prior Government approval is required.

Key Personnel

The contractor shall provide the following three (2) identified positions as Key Personnel:

· Program Manager (1) – Washington D.C. National Capital Region (NCR) staff

· Operations Manager (1) –Albuquerque

· Program Manager Education requirement: Bachelor's degree in Logistics Management (or related field). Work Experience: A minimum of eight (8) years organizing, directing, and managing contract logistics and maintenance operations support functions and multiple complex and inter-related project tasks.

· Operations Manager Education requirement: High School diploma or equivalent. Work Experience: A minimum of eight (8) years of experience is required in organizing, directing, and managing contract logistics and maintenance operations support functions and multiple complex and inter- related project tasks.

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