Attachment 1.pdf

U.S. CUSTOMS AND BORDER PROTECTION

PERFORMANCE WORK

STATEMENT

Facility Maintenance and Repair Program for the Arizona Region

Operational Support Facilities Directorate

October 10, 2024

Performance Work Statement

PERFORMANCE WORK STATEMENT (PWS)

U. S. Customs and Border Protection Facilities Management & Engineering Directorate

Facility Maintenance and Repair Program for the Arizona Region

C.1. INTRODUCTION

C.1.1. PERFORMANCE OBJECTIVES

C.1.1.1. Optimum longevity of all Department of Homeland Security (DHS) U.S. Customs and Border Protection (CBP)-owned and directly leased facilities’ equipment and systems through a well-managed preventive and repair maintenance program.

C.1.1.2. A rapid, smooth transition from contract start to full operational capability, including good faith resolution of pre-existing contract deficiencies and other required reconciliations.

C.1.1.3. Strict compliance with a combination of GSA, industry and manufacturer-recommended standards for scheduled preventive maintenance (PM) or other Government approved standard of equal or higher level.

C.1.1.4. Accurate diagnosis and prompt resolution of equipment (including systems) problems identified through preventive maintenance, repairs, or Contractor-initiated, proactive inspections, testing and exercising.

C.1.1.5. An contractor (further in the text referred to as “the Contractor”) quality control program that emphasizes on-going systematic analysis of potential problems so as to reduce the probability of future equipment or system failures.

C.1.1.6. Contractor independent performance consistent with the need to keep the Contracting Officer’s Representative (COR) informed of current status of equipment and systems, inclusive of anticipated service interruptions, and other vital information.

C.1.1.7. Maximum customer satisfaction through prompt, courteous resolution of customer concerns.

C.1.1.8. Government-Contractor relationship characterized by mutual trust and support.

Work shall be conducted on a collaborative, shared-mission basis.

C.1.2. BACKGROUND

C.1.2.1. CBP is responsible for managing, securing and controlling the nation’s border.

It also has a responsibility for securing and facilitating trade and travel while enforcing hundreds of U.S. regulations, including immigration and drug laws. To carry out these responsibilities, CBP operates, occupies and maintains within its Operational Support Facilities (OSF) Directorate numerous facilities, including ports of entry.

C.1.2.2. OSF plans, delivers, sustains, and disposes of the facilities and infrastructure required to support CBP operational missions and goals. OSF’s vision is to be a trusted and a recognized provider of effective and efficient facilities. OSF’s strategic goals are to: (i) deliver real property and infrastructure solutions across all phases of the facilities life cycle; (ii) manage

Government resources in a responsible, efficient and cost-effective manner, and (iii) develop strength within the OSF organization.

C.1.2.3. The Building Operations, Maintenance, and Repair (BOMR) Branch coordinates the maintenance and repair efforts for CBP’s facilities under its Facility Maintenance and Repair Program. OSF operates over 222 fully owned and direct lease operated (DLO) facility locations/campuses across the United States. There are 27 facility locations and 138 buildings for this requirement, also to be referred to as the Arizona Region.

C.1.3. STATEMENT OF NEED (SCOPE)

C.1.3.1. General. This contract shall include all labor, supervision, tools, materials, parts, equipment, transportation, licenses, permits, certifications and management necessary to provide for equipment and system maintenance and repairs at government facilities in the Arizona Region.

C.1.3.1.1. Period of Performance. The period of performance shall be for a base year (if a transition period is required to transition between contractors, this will be divided into a 3-month transition-in period and a 9-month performance period) and shall include 4 option years to be exercised at the discretion of the government, and an optional period of up to, but not to exceed, 6 months.

BASE: 01/01/2025 - 12/31/2025

OY1: 01/01/2026 - 12/31/2026

OY2: 01/01/2027 - 12/31/2027

OY3: 01/01/2028 - 12/31/2028

OY4: 01/01/2029 - 12/31/2029

6-Month Optional Extension Period under the authority of FAR 52.217-8

C.1.3.2. Quality Control Plan (QCP) The Contractor shall develop a Quality Control Plan (QCP) subject to the approval by the COR and shall be incorporated into the resulting contract and shall detail the levels of performance, administration and management, equipment validation, personnel, background and clearance procedures and preventive maintenance and repair services. Please see Section C.5 for evaluation factors/ relevant standards, performance measures and incentives and disincentives.

C.1.3.3. Scope of Services and Prioritization. As part of the fixed-price portion of the contract, the Contractor shall provide maintenance and repair services for all facility equipment described in Sections C.1.3.3.3 and to C.1.3.3.4, respectively. The base contract year for the fixed-price portion shall include 3 months of Transition-In services and 9 months of maintenance/repair services. Subsequent option years shall include 12 months of maintenance and repair. The Transition-In service is fixed price as is described in Section C.1.3.3.2.

All personnel shall be escorted by the prime contractor unless the individuals have had favorable CBP Background Investigation (BI) adjudication. All personnel providing reoccurring work on the contract shall have a favorable CBP BI completed, according to the requirements of PWS sections C.6.3 and C.6.5. Driver’s Licenses and state identification cards are considered acceptable forms of identification by US Customs and Border Protection. The Contractor personnel shall provide alternate forms of identification such as a Green Card or passport if a Driver’s License or state identification card is unavailable.

C.1.3.3.1. In addition to equipment maintenance, the Government may require the Contractor to repair or replace building systems (reference C.1.3.4) at the facility locations. This work would be accomplished via a minor repair, intermediate repair, or task orders.

C.1.3.3.2. Transition-In Services.

C.1.3.3.2.1. Equipment Validation. The Contractor shall visit each facility location listed in Attachment 1A and perform an inspection of the facilities to verify the listed equipment exists and shall identify any equipment that is missing from the list. The Contractor shall provide the Government a comprehensive Equipment Validation Report which lists all equipment by facility location. The report shall also include equipment/system description; specifically identify equipment missing from CBP’s inventory, manufacturer, manufacturer’s model number; brand name, date manufactured, capacity, style, condition, installed location within the building/site;

facility location; and all manufacturer’s literature; warranty information, and maintenance operator and parts list manuals. This information, inclusive of pictures, is to be entered by the Contractor and stored within the computer maintenance management system (CMMS)/web-based tracking system (See Section C.1.5 for a description of the CMMS). The Contractor shall provide and affix barcode labels to each piece of equipment for tracking and incorporation into the CMMS. Barcodes applied to exterior equipment shall be able to withstand extreme weather conditions without affecting their usability. CBP will provide a range of barcode numbers for the Contractor to use. Any listed equipment unable to be located will be reported to CBP. The report shall be provided within sixty (60) days of first task order.

A list of recommended repairs shall be provided to the Government as a part of the Equipment Validation Report, in addition to the data listed in the previous paragraph.

C.1.3.3.2.2. Mobilization. This phase of the Transition-In Services includes, but is not limited to, preparation for and attendance at the kick-off meeting, plan and report preparation as detailed in section C.5.2, implementation of the CMMS, (section C.1.5), subcontractor coordination, hiring of personnel, background investigation package submission, participation in weekly coordination meetings, and coordination with facilities listed in Attachment 1A. Refer to Section C.7 for further detail regarding the Transition-In phase, including preparation of the Transition-In Plan within 21 days of contract award.

C.1.3.3.3. Preventive Maintenance (PM). PM includes the care and servicing by Contractor personnel for the purpose of maintaining equipment and equipment controls in satisfactory operating condition by providing for systematic inspection, detection, and correction of incipient failures either before they occur or before they develop into major defects. When possible, the Contractor shall correct equipment deficiencies detected during PM prior to departing the job site. The Contractor shall develop and implement a Facility maintenance and repair program that covers all equipment listed in Attachment 1B The Contractor shall plan, schedule and perform PM services on all equipment listed in Attachment 1BThe Contractor shall provide PM on a recurring basis and as identified by the original manufacturer’s recommendations, GSA or industry standard, whichever provides the higher standard of service to the Government. Equipment may be added to or removed from the inventory via modification during the execution of the contract. In addition to equipment inspections, cursory inspections of building systems, including a monthly building inspection, will be conducted by the Contractor as part of PM requirement.

C.1.3.3.3.1. Due to Extreme environments at some of the locations, the frequency of servicing shall be modified from the standard. Attachment 1B, identifies the respective locations, equipment and frequencies (to include HVAC filters).

C.1.3.3.3.2. Maintenance scheduling shall be proposed in preliminary form by the Contractor and will ultimately be subject to approval by the Government. Within ninety (90) days of contract award, the Contractor shall submit to the COR a detailed Preventive Maintenance Schedule. The Government shall review the PM Schedule and approve or provide comments to the Contractor within fourteen (14) days of receipt. The schedule shall be for the entire contract period, identifying each piece of equipment to be maintained and the date on which PM work will occur. The PM schedule will be provided annually, no less than thirty (30) calendar days prior to each Option Year renewal. The PM schedule shall also be provided monthly, and no later than the 15th of the month prior to service, for site coordination. The PM schedule shall be organized by facility.

The Contractor shall schedule and perform PM and inspections for all equipment to coincide with the periods immediately prior to the heavy load seasons. If the Contractor finds it necessary to reschedule PM, the Contractor shall submit a written request to the COR detailing the reasons for the proposed change at least ten (10) working days prior to the originally scheduled PM date for COR approval.

C.1.3.3.3.3. A Preventive Maintenance Guide shall be prepared by the Contractor and is subject to approval by the Government. The Preventive Maintenance Guide shall list each equipment type that requires maintenance and identify the following information: frequency of service, maintenance task list, inspections, testing, material requirements, permitting and certification requirements, reporting and responsible party. The Contractor shall provide PM on a recurring basis and as identified by the original manufacturer’s recommendations, GSA’s most current Preventive Maintenance Guide or industry standard, whichever provides the higher standard of service to the Government. The PM Guide shall be submitted to the COR within seventy (70) days of contract award. The PM Guide shall also be updated annually and submitted thirty (30) calendar days prior to an option year award. The Government shall review the PM Guide and approve or provide comments to the Contractor within fourteen (14) calendar days of receipt.

C.1.3.4. Minor Repair (At or Below the Micro-purchase Threshold) (Valued at or below $10,000 per repair) includes all actions to diagnose equipment malfunctions and restore the equipment or system to normal operating condition that is beyond the scope of services performed under the preventive maintenance portion of this contract (Section C.1.3.3.3), valued below $10,000 per repair ($2,500 for labor for work covered by the Service Contract Labor Standards statute, 41 U.S.C. chapter 67, formerly known as the Service Contract Act, Subpart 22.10) or $2,000 for labor (for work covered by the Wage Rate Requirements (Construction) statute, 40 U.S.C. chapter 31, Subchapter IV, formerly known as the Davis Bacon Act). When possible, the Contractor shall correct equipment deficiencies detected during PM prior to departing the job site. Minor repairs can be authorized in writing by either the COR or the CO.

All minor repairs shall have a one-year all-inclusive warranty (including parts, labor, equipment, oversight, etc. for the work in total).

The full estimated amount for each period will be obligated at time of Task Order award and subsequent exercise of the option period(s). This amount is only an estimate, and the Contractor shall only invoice and be paid for work actually completed and properly approved by the COR or CO. Any unused funds will be de-obligated from the contract at the conclusion of the period and shall be returned to the Government. The Contractor shall not render services in excess of the amount obligated and, in the event the Contractor does so, it does so at its own risk.

C.1.3.4.1 Coefficient. The co-efficient listed in Attachment 2 (Line-Item Summary) shall be applied to the Contractor’s submission to determine the total awarded price of Minor Repairs. It only shall only be applied to subcontracted work for minor repairs. The Contractor’s coefficient shall contain all additional applicable costs including, but not limited to:

• The prime contractor’s overhead, profit, and payment protection required in FAR 52.228-13;

• Risk/liability;

• Job planning;

• Submittal preparation;

• Permits;

• Utility scoping;

• Compliance with safety standards, fire protection, environmental laws and compliance with security requirements;

• Administrative supplies;

• Site visits;

• Mobilization for each task order;

• Job site supervision;

• Material submittals;

• Quality control

Under Minor Repairs CLINs, the contractor shall provide the coefficient for all subcontractor work only.

MAJOR REPAIRS (are comprised of “A-Intermediate Repairs” and “B-Major Repairs”)

C.1.3.5. Intermediate Repairs (Sub Section of Major Repairs-process is only difference) (Above the Micro-purchase Threshold and less than $25,000) includes all actions to diagnose equipment malfunctions and restore the equipment or system to normal operating condition that is beyond the scope of services performed under the Preventative Maintenance (PM) portion of this contract (Section C.1.3.3.3), valued at or above $2,500 per repair (for work covered by the Service Contract Labor Standards statute, 41 U.S.C. chapter 67, formerly known as the Service Contract Act, Subpart 22.10) or $2,000 per repair (for work covered by the Wage Rate Requirements (Construction) statute, 40 U.S.C. chapter 31, Subchapter IV, formerly known as the Davis Bacon Act). The Government anticipates from previous repair history that the majority of these repair tasks will be identified by the Contractor as a direct result of its PM work and will be predominately related to large HVAC component replacements, boiler system repairs such as recirculation pumps, significant emergency generator components, automatic entry and egress gate repairs, fire suppression system component replacements, uninterrupted power supplies (UPS) system components replacements, roofing repairs and access control system repairs, i.e. “bona fide need.” However, the COR shall advise the Contractor of any suspected problems and request an evaluation. Intermediate repairs can only be authorized by the CO. All Intermediate repairs shall have a one-year all-inclusive warranty (including parts, labor, equipment, oversight, etc. for the work in total).

The full estimated amount for each period will be obligated at time of award and subsequent exercise of the option period(s). This amount is only an estimate, and the Contractor shall only invoice and be paid for work actually completed and properly approved by the CO. Any unused funds will be de-obligated from the contract at the conclusion of the period and shall be returned to the Government.

C.1.3.5.1. Procedures for Intermediate Repairs. The Government will issue a request for a proposal for each Intermediate repair order providing a preliminary scope of work, sketches and/or drawings if required, any applicable special considerations, and the required completion date. If a site visit is required, the Contractor shall contact the COR within one (1) workday of receipt of the request for the purpose of scheduling a site visit. During the site visit the Contractor and the COR shall discuss the specifics of the requirement. After the site visit, the Contractor shall prepare a price proposal, including submittals for approval within 21 calendar days.

C.1.3.5.1.1. The Contractor’s proposal must be supported by necessary documentation to indicate that adequate planning to accomplish the requirement has been performed.

Documentation might include, but is not limited to, catalog cuts, specifications, a preliminary schedule indicating mobilization, submittals, material lead times, performance, phasing, identification of subcontractors, etc.

C.1.3.5.1.2. Following receipt and evaluation of the Contractor’s proposal the Government has the option of:

(1) Performing the work using another contract and contractor;

(2) Issuing a task order to the Contractor without negotiations;

(3) Contacting the contractor to schedule negotiations; or

(4) Not ordering the work.

C.1.3.5.1.3. If repair of equipment needs to be performed off-site, the COR’s written approval is required before equipment is removed from site. The Contractor shall comply with all applicable laws, regulations and requirements regarding over-the-road permits. The Contractor shall be responsible for obtaining all necessary permits required to transport Government-owned equipment to and/or from the repair facility. In the event of damage or wreckage to Government-owned equipment during transportation, the Contractor shall be liable for the total cost of repairs and/or replacement. The Government will not be liable for any other damage that may occur during transport.

C.1.3.5.1.4. Coefficient. The co-efficient listed in Attachment 2 (Line-Item Summary) shall be applied to the subcontractor’s quote or the prime contractor’s quote to determine the total awarded price for all intermediate repair orders. The coefficient shall not be applied on top of the quote for tax in regions where sales tax cannot be waived. In these instances, in order to calculate the total project price, the tax shall be removed from the coefficient calculation and re-added after the coefficient has been applied. The contractor’s coefficient shall contain all additional applicable costs including, but not limited to:

• The prime contractor’s overhead, profit, and payment protection required in

FAR 52.228-13;

• Risk/liability;

• Job planning;

• Submittal preparation;

• Permits;

• Utility scoping;

• Compliance with safety standards, fire protection, environmental laws and compliance with security requirements;

• Salaries of personnel required to manage the indefinite quantity work required by the task order;

• Administrative supplies;

• Site visits;

• Mobilization for each task order;

• Job site supervision;

C.1.3.5.1.5. Pricing of Intermediate Repair Order Work (If subcontracting is used). For major repair and minor construction task orders for labor and material at or above

$2,500.00/$2,000.00 thresholds (see C.1.3.3.5), if the Contractor is unable to perform the work alone, the Contractor shall attempt to obtain a minimum of three written competitive quotes from firms that normally perform or are qualified to perform the work. With issuance of the RFQ, the Government will include the statement of work and wage determination to the prime Contractor for competition amongst the subcontractors. The Government will also include the evaluation criteria in the RFQ (lowest priced technically acceptable or trade-off). Quotations for task orders shall include the following:

• Description of work

• Labor price

• Material price

• Description of proposed equipment

• Price for rental rate of equipment

• The prime contractor shall provide the subcontractor quotes to the government for review. The government will evaluate the quotes and provide its evaluations to the prime contractor for use in conducting its own evaluation and selection (either lowest priced technically acceptable or trade-off). Once the contractor has determined the award decision, the subcontractor’s quote will be multiplied by the prime contractor’s co-efficient to calculate the total price of the work. Once a bilateral agreement between the government and the prime contractor regarding the total price of the work is reached, a firm fixed-price task order can be issued for the work described.

C.1.3.5.1.6. Pricing of Intermediate Repair Order Work (If performed by Prime Contractor Alone). If the major repair can be completed by the Prime Contractor, without the need for subcontracting, the Contractor shall provide a quote which provides the following, at a minimum:

• Labor rate

• Number of hours per employee, per trade

• Hourly fringe benefit rate for the trade performing the job

• Material price

• Description of proposed equipment

• Price for rental rate of equipment

• The Contractor shall multiply the subtotal of the work by the negotiated co�efficient to calculate the total price for the work. Once a bilateral agreement between the Government and the Contractor regarding the total price for the work is reached, a firm fixed-price task order can be issued for the work described.

C.1.3.5.1.7. The contracting officer will use the appropriate means necessary to determine whether the price is fair and reasonable.

C.1.3.5.2. Major Repair (Above $25,000) includes all actions to diagnose equipment malfunctions and restore the equipment or system to normal operating condition that is beyond the scope of services performed under the fixed price portion of this contract, valued at or above

$25,000 and eligible intermediate repair orders not acted upon as an intermediate repair. The Government anticipates that the majority of these repair tasks will be identified by the Contractor as a direct result of its PM work. However, the COR shall advise the Contractor of any suspected problems and request an evaluation. Major Repair task orders will be solicited and awarded using the procedures set forth in Section C.1.3.4.4 of this PWS. Repair task orders subject to DBA valued between $35,000.00 and $150,000.00 require payment protections (see FAR clause 52.228-13, “Alternate Payment Protections”). Repair task orders subject to DBA valued above $150,000.00 require performance and Payment Bonds (see FAR clause 52.228-15, “Performance and Payment Bonds-Construction”). Task orders issued by the Contracting Officer may only be modified by the Contracting Officer. All task orders shall have at a minimum, a one-year all-inclusive warranty. Task Order allotments may be authorized any time during the contract execution. Any referral to yearly distributions is for reference purposes only.

C.1.3.5.3. Procedures for Task Orders. The Government will issue a request for quotation (RFQ) for each task order requirement providing a preliminary scope of work, sketches and/or drawings if required, any applicable special considerations, and the required completion date. If a site visit is required, the Contractor shall contact the COR within one (1) workday of receipt of the RFQ for the purpose of scheduling a site visit. During the site visit the Contractor and the COR shall discuss the specifics of the requirement. After the site visit, the Contractor shall prepare a price quotation or proposal, including submittals for approval within 21 calendar days.

C.1.3.5.3.1. The Contractor’s proposal must be supported by necessary documentation to indicate that adequate planning to accomplish the requirement has been performed.

Documentation might include, but is not limited to, catalog cuts, specifications, a preliminary schedule indicating mobilization, submittals, material lead times, performance, phasing, identification of subcontractors, etc.

C.1.3.5.3.2. Following receipt and evaluation of the Contractor’s proposal the Government has the option of:

(1) Performing the work using another contract and contractor;

(2) Issuing a task order to the Contractor without negotiations; or

(3) Contacting the Contractor to schedule negotiations.

(4) Not perform the work.

C.1.3.5.3.3. If repair of equipment needs to be performed off-site, the COR’s written approval is required before equipment is removed from site. The Contractor shall comply with all applicable laws, regulations and requirements regarding over-the-road permits. The Contractor shall be responsible for obtaining all necessary permits required to transport Government-owned equipment to and/or from the repair facility. In the event of damage or wreckage to Government-owned equipment during transportation, the Contractor shall be liable for the total cost of repairs and/or replacement. The Government will not be liable for any other damage that may occur during transport.

C.1.3.5.3.4. Coefficient. The co-efficient listed in Attachment 2 (Line-Item Summary) shall be applied to the subcontractor’s quote (see Section C.1.3.3.8.5 below) or the prime contractor’s quote (see Section C.1.3.3.8.6 below) to determine the total awarded price for all major repair task orders. The coefficient shall not be applied on top of the portion of the quote for tax in regions where sales tax cannot be waived. In these instances, in order to calculate the total project price, the tax shall be removed from the coefficient calculation and re-added after the coefficient has been applied. The contractor’s coefficient shall contain all additional applicable costs including, but not limited to:

• The prime contractor’s overhead, profit, and payment protection required in

FAR 52.228-13;

• Risk/liability;

• Job planning;

• Submittal preparation;

• Permits;

• Utility scoping;

• Compliance with safety standards, fire protection, environmental laws and compliance with security requirements;

• Salaries of personnel required to manage the indefinite quantity work required by the task order;

• Administrative supplies;

• Site visits;

• Mobilization for each task order;

• Job site supervision;

C.1.3.5.3.5. Pricing of Task Order Work (If subcontracting is used). For major repair and minor construction task orders for labor and material at or above $2,500.00/$2,000.00 thresholds (see C.1.3.3.5), if the Contractor is unable to perform the work alone, the Contractor shall attempt to obtain a minimum of three written competitive quotes from firms that normally perform or are qualified to perform the work. With issuance of the RFQ, the Contractor will include the statement of work and wage determination for competition amongst the subcontractors. The Government will also include the evaluation criteria in the RFQ (lowest priced technically acceptable or trade-off). Quotations for task orders shall include the following:

• Labor price

• Material price

• Description of proposed equipment

• Price for rental rate of equipment

• The prime contractor shall provide the subcontractor quotes to the government for review. The government will evaluate the quotes and provide its evaluations to the prime contractor for use in conducting its own evaluation and selection (either lowest priced technically acceptable or trade-off). Once the contractor has determined the award decision, the subcontractor’s quote will be multiplied by the prime contractor’s co-efficient to calculate the total price of the work. Once a bilateral agreement between the government and the prime contractor regarding the total price of the work is reached, a firm fixed-price task order can be issued for the work described.

C.1.3.5.3.6. Pricing of Task Order Work (If performed by Prime Contractor Alone). If the major repair can be completed by the Prime Contractor, without the need for subcontracting, the Contractor shall provide a quote/proposal which provides the following, at a minimum:

• Labor rate

• Number of hours per employee, per trade

• Hourly fringe benefit rate for the trade performing the job

• Material price

• Description of proposed equipment

• Price for rental rate of equipment

• The Contractor shall multiply the subtotal of the work by the negotiated co-efficient to calculate the total price for the work. Once a bilateral agreement between the Government and the Contractor regarding the total price for the work is reached, a firm fixed-price task order can be issued for the work described.

C.1.3.5.3.7. The contracting officer will use the appropriate means necessary to determine whether the price is fair and reasonable.

C.1.3.5.4. Performance Schedule. PM services shall be completed within eight (8) hours of scheduled services unless otherwise approved by the Field Representative.

C.1.3.5.5. Certifications and Permits. The Contractor and its employees shall possess certifications that are required by state and local jurisdictions, as well as completion certificates for manufacturer-required training programs to ensure continuous warranty coverage. These may be required for the following positions: Contract Manager, Safety Manager, Quality Control Manager and Staff, and various Technical Personnel including but not limited to HVAC technicians, electricians, water operators, fire suppression operators, etc. The previous list of personnel is not intended to be all-inclusive. The Contractor shall verify and obtain the required certifications, permits, etc. needed prior to the commencement of work.

Permitting and certification programs for the following equipment shall be included in the scope of services:

• Fire protection

• Fire Extinguishers

• Eyewash Stations

• Septic

• Vehicle Lifts

• Vehicle Wash Stations

• Boilers

• Domestic Water

• Wells

• Public Systems (PWS regulated by ADEQ)

• Generators

• Cranes

• Ground Loop Megger testing and certification (Hangers, Fuel Islands and all other ground locations)

• Elevators

• Backflow preventors

• Lightning Protection Systems

• Oil Water Separators

• Any storage tank 10,000 gallons and above

• Waste oil tanks

• Fuel systems, including storage tanks, dispensing and fuel management equipment, containment systems, etc.

• Solar Power Systems

These programs shall comply with local regulations and include, but shall not be limited to, the following: coordination with regulatory authorities, inspection and testing as required, payment of renewal fees (including late fees), and documentation submission to regulatory authorities as required.

The permit tables listed in attachment 3 provide a representative sample of requirements at time of solicitation. This is not all-inclusive and should only serve as guide for bidding purposes.

The contractor shall be responsible for payment of permit renewal fees for all equipment types as necessary.

C.1.3.6. System. This performance work statement emphasizes Contractor overall system maintenance responsibilities. The term “system” encompasses all ancillary parts required for the total system to properly function as intended and accomplish its purposes. Examples of systems that are to be maintained are building HVAC, HVAC control systems, building ventilation systems, air distribution systems, electrical, fire protection, domestic, sanitary, storm water plumbing systems, and stationary pressurized wash stations/systems.

C.1.3.4.1. While the contract does not call for recurring systems maintenance (except for the equipment listed in Attachment 1B,there exists an opportunity for the Contractor to conduct systems maintenance and repair work within this contract. All system maintenance and repair work, exclusive of the equipment listed in Attachment 1B shall be issued via a minor repair authorization (Section C.1.3.3.4), Intermediate repair (Section C.1.3.3.5) or task order (Section C.1.3.3.7).

C.1.3.4.2. Systems work may include maintaining and/or repairing all building mechanical, plumbing, roofing, architectural, electrical, structural and utility systems including but not limited to air-conditioning equipment and systems, air-handling/distribution equipment and systems, solar, security, building management, UPS, domestic water equipment and systems, electrical equipment and indoor – outdoor lighting systems, heating equipment and systems, HVAC systems, Air Balance (Negative Airflow) Processing/Detention areas/facilities and energy management controls and monitoring equipment, sanitary sewage equipment and systems, fencing, fire suppression and alarm systems, elevators, storm drainage systems associated with the buildings and all above systems visible or hidden.

The contractor shall track greenhouse gases expended on the contract. The contractor shall provide this data in report form to the COR at the end of each contract year. It shall include the work order number, equipment information, location, sector, specific gas type, weight and why it was used (i.e., repair, leak test, etc.) for each instance. Each use shall be attributed to a repair or PM work order, and the report shall be provided in Excel.

C.1.3.5. Submittals. The Government reserves the right to require the Contractor to submit replacement parts and other items for approval prior to installation.

C.1.3.6. Work Orders (WO). The Contractor shall generate a WO form (also known as a “work service ticket”) for all PM and repair service requests generated internally or by the Government. WO forms shall be posted on the CMMS, and hardcopies shall be submitted to the COR with the applicable invoice. The COR shall acknowledge receipt of all WOs. All WOs shall contain the information listed below and are subject to review by the Government. WOs shall contain the following:

• CBP Bar Code number, if applicable

• Job Order Number (JON)

• Date and time of service call notification and arrival at Government location

• Model, serial number, equipment type and location of the equipment involved

• For repairs, all replacement parts used by parts number, part name, quantity and cost per unit which shall be supported by actual supplier invoices, published price lists and/or proof of payment.

• Description of malfunction and work/service performed, and corrective action taken if action is a repair.

C.1.3.7 Load Test and Certification. For all lift capable equipment, a selective inspection and either a load test or other appropriate proof test and certification shall be made after adjustment, repair, replacement, or alteration/modification of a load bearing or load controlling part or component. The load test or other appropriate proof test need only be performed where the adjustment, repair, replacement or alternation/modification if not performed correctly could result in dropping, uncontrolled shifting, or movement of the load. If holding strength is a function of the parts or components affected by the maintenance work, a load test and certification shall be performed per manufacturer’s recommendations. The Contractor shall maintain records on completed load testing and certifications and shall make available to the CO or COR for review on request. These records shall be held through the duration of the contract and turned over to the Government upon termination or completion of the contract.

C.1.3.8 Emergency Backup Power Systems. Preventive maintenance for all generators, primary power generators and other emergency backup power systems shall include power load testing every 6 months. The contractor shall drop power to the building to test functionality of systems. Load testing shall be performed on an annual basis, load bank testing shall be performed on a semi-annual basis. In the event a site does not approve of a load test, a load bank test shall be performed in place of the load test.

C.1.3.9 Special Maintenance Requirement

C.1.3.9.1 Firing Range Maintenance. Prior to performing the work, the contractor shall submit a Work Plan that encompasses all aspects of the work. The following tasks are included in the scope of services for the indoor ranges at Naco Border Patrol Station (AZ0040) and Nogales Border Patrol Station (AZ0047):

C.1.3.9.1.1 Naco Indoor Range (AZ0040)

• The work shall consist of visits every month to clean the interior of the range, as well as change out the AAF Magapleat MERV 8 filters monthly. The AAF Varicel II Filters shall be changed out quarterly (4 times per year) and the MERV 14SH filters shall be changed out quarterly (4 times per year). The AAF Superflow 24”, 99.97% HEPA filters shall be changed out quarterly (4 times a year) and the DCU1, DCU2 filter cartridges shall be changed out on a semi-annual basis (2 times per year).

• Perform Firing Range Bullet Trap System Maintenance.

• Maintain Firing Range Target System

• The contractor shall wet mop the floors and use wet wall cleaning pads to remove dust buildup from the ceiling and walls in the firing range. HEPA vacuums shall be used to remove any buildup and for the removal of shotgun casings and wadding.

• The contractor shall collect brass casings from the range and put them into drums for disposal or recycle.

• Lead bullet fragments shall be put into drums and taken to SA metals located in Phoenix, AZ for recycle credits, with $40 / lb returned to CBP.

• All tasks to be performed by certified personnel.

• Proper Personal Protective Equipment shall be used at all times by contractor personnel.

• Prepare and provide draft and final range maintenance report that covers all aspects of the work completed and disposition of all materials used or mined. The report will include all reports, photos and shipping documents and all documents related to the project. The Contractor shall provide a written response to any Government comments. The Contractor shall provide two hard copies of the Final Report.

• The Contractor will develop signage for designated safe zones, processing zones, and other areas as appropriate.

• All work, to include trash and hazardous waste generated during the course of the project shall be properly disposed of by the contractor in accordance with most strict laws/regulations of the Department of Homeland Security, Local, State and Federal Governments. The Contractor shall ensure that no facilities or equipment owned or operated by the government is damaged during the course of this project.

• The Contractor is required to ensure that all equipment is properly permitted and licensed. The Contractor is also responsible for all permits, licenses, certifications, etc. required in the performance of the work.

C.1.3.9.1.2 Nogales Indoor Range (AZ0047)

• The work shall consist of visits each week to clean the interior of the range. The

AAF Megapleat MERV 8 filters shall be changed out weekly. The AAF Superflow 24”, 99.99% HEPA filters shall be changed every quarter (4 times per year).

• Perform Firing Range Bullet Trap System Maintenance to include Rubber bullet curtain replacement as required.

• Maintain Firing Range Target System

• The contractor shall wet mop the floors and use wet wall cleaning pads to remove dust buildup from the ceiling and walls in the firing range. HEPA vacuums shall be used to remove any buildup.

• The contractor shall remove the bullets from the traps, put them into drums and take them to SA Metals located in Phoenix, AZ for recycling.

• The contractor shall wet wipe and mop the gun repair area in the range complex.

• All tasks to be performed by certified personnel.

• Proper Personal Protective Equipment shall be used at all times by contractor personnel.

• Prepare and provide draft and final range maintenance report that covers all aspects of the work completed and disposition of all materials used or mined. The report will include all reports, photos and shipping documents and all documents related to the project. The Contractor shall provide a written response to any Government comments. The Contractor shall provide two hard copies of the Final Report.

• The Contractor will develop signage for designated safe zones, processing zones, and other areas as appropriate.

• All work, to include trash and hazardous waste generated during the course of the project shall be properly disposed of by the contractor in accordance with most strict laws/regulations of the Department of Homeland Security, Local, State and Federal Governments. The Contractor shall ensure that no facilities or equipment owned or operated by the government is damaged during the course of this project.

The Contractor is required to ensure that all equipment is properly permitted and licensed. The Contractor is also responsible for all permits, licenses, certifications, etc. required in the performance of the work.

C.1.3.9.1.3 Safety: The contractor shall comply with the below listed safety requirements:

• The HVAC system MUST be on and working properly, when cleaning the range.

• Contractor shall price a personal lead monitor for firing range as Option.

• Contractor shall price safety officer personal heart monitor as Option.

• Eye protection and all OSHA required Personal Protective Equipment must be used when cleaning and maintaining the range and associated equipment.

• Appropriate clothing must be worn when cleaning and maintaining the range.

• Proper protective clothing must be maintained and available for personnel who perform range maintenance or cleaning where contamination is likely.

• Range maintenance and cleanup must be performed according to the maintenance and cleaning procedures in identified by the National Shooting Sports Foundation.

• Lead recovery and disposal shall be performed in accordance with the processes and procedures noted in the National Shooting Foundation manual or to applicable OSHA, Environmental Protection Agency, Military NIOSH or local requirements.

C.1.3.9.3 Other Information: The CONTRACTOR shall furnish all personnel, labor, equipment, materials, supplies, travel, etc. necessary to complete the work required under this order.

• The CONTRACTOR shall be responsible for the professional quality, technical accuracy, and coordination of all services required under this delivery order.

• The CONTRACTOR shall be responsible for any required permits.

• The CONTRACTOR shall be responsible for its employees following all the laws of the United States or other governing bodies affecting operations at all sites. This shall include regulations imposed by the Customs and Border Protection and U.S. Border Patrol. No undocumented workers will be allowed to work on Government jobs and premises.

• The CONTRACTOR shall comply with all applicable laws under which they are operating, including those concerning the inspection and operation of equipment, and the licensing of architects, engineers, land surveyors, mechanics and other personnel required under this delivery order.

• The CONTRACTOR shall initiate no publicity concerning this work and shall direct all inquiries to the Contracting Officer’s Representative (COR). Neither the CONTRACTOR nor his/her

• Representatives shall release any material of any nature obtained or prepared under this contract without the specific written approval of the COR and/or the Contracting Officer.

• The CONTRACTOR shall use all new materials on systems.

• The CONTRACTOR shall not be restricted from releasing non-confidential information in response to a subpoena, court order or legal process, but will notify the COR of the demand for information before the CONTRACTOR responds to such demand and agrees to assert any applicable defense/exemptions/exceptions to the release of any Sensitive Information (unless an exemption/exception applies due to FOUO/Sensitive data).

• The CONTRACTOR shall comply with all applicable portions of the latest Occupational Safety and Health Administration standards.

• Clean Up: The CONTRACTOR shall be responsible for daily cleanup of materials. All materials will be disposed of by the contractor, off of the government facility.

• DELIVERABLES AND DELIVERY SCHEDULE: The Contractor shall provide a receipt of services and invoice for payment within 5 working days. The Contractor will provide inspection results to the government monthly. The Contractor will immediately notify the government of any potential safety or hazardous condition.

C.1.3.9.4 Security Systems The contractor shall perform preventive maintenance to the security systems.

These security systems are complex and comprised of a wide range of electronic equipment, computer system, computer software programs, mechanical devices and communications cabling. Equipment types are included in the scope of services include access control systems, closed circuit TV systems, intrusion detection / alarm systems, gate entry systems and intercom systems. The following specific tasks are included scope of work:

• The contractor will provide 24-hour phone support and will assist the Government in rectifying system issues when possible.

• The contractor will provide priority response for the locations listed above for no additional charge. Response Times include Emergency (8 hours; situations that threaten personnel safety and system failure), Urgent (24 hours; situations that prevent securing the facility or partial system failures), Priority (48 hours; includes partial system failure not detrimental to security operations) and Routine (72 hours).

• The contractor shall perform preventive maintenance on all systems and components per manufacturer’s specifications. Services will include, at a minimum, cleaning, adjusting, and testing the equipment. Miscellaneous parts are also included.

• The contractor shall inspect and test all back-up batteries and replace under the following conditions: batteries do not pass inspection; batteries fail under use / load or if the batteries exceed 12 months of use.

• The contractor shall maintain a stock of equipment for all systems for immediate replacement of parts which malfunction and cannot be repaired on site.

• The contractor will conduct software upgrades as necessary, and applicable training as required.

• A 1-year warranty shall be provided on all work identified in C.1.3.10.

• All systems will be tested in the presence of a Government representative. Test forms shall document the results of the test and be signed by both parties.

C.1.3.10 Hours of Operations & Holidays. Government normal duty hours are Monday through Friday, 0700 to 1530 for Tucson Sector (TCA) facilities, 0800 to 1630 for Yuma Sector (YUM) stations and Sector Headquarters, and 0600 to 1430 at the Yuma Maintenance facility.

Maintenance will be performed within the normal five-day week observed by the building occupants, unless changes are specifically approved by the Contracting Officer (CO) or Government Authorized Representative. Some emergency situations may require the Contractor to work outside normal duty hours. These situations include, but are not limited to, disruption of services, e.g., unscheduled/scheduled outages of facility services, or contingency accidents/incidents, or other emergencies.

C.1.3.10.1. The contractor shall submit a request for an outage or interruption of service/operation to the COR at least fourteen (14) days prior to the proposed event. The request is subject to review and approval by the COR.

C.1.3.11 Office Closures. Extreme weather conditions, other emergency situations, and other acts of nature (e.g., floods, tornado, earthquake) may warrant an office closure or a delay in normal operating hours. The Field Representative or COR will inform the Contractor of the operating decision at least 8 hours prior to the scheduled PM action to the extent possible.

C.1.3.12. Emergency Situations & Interruptions. The Contractor’s services may be interrupted for fire drills, or other emergency training exercises or classes in conjunction with the Evacuation and Emergency Program. The Contractor shall participate in the fire drills or other emergency training exercises or classes and such participation will be considered when assessing the Contractor’s performance quality level for the affected period.

C.1.4. Telephone Services. The Contractor shall provide a readily accessible telephone number for calls related to the execution of this contract that will be answered twenty-four (24) hours/ seven (7) days per week.

C.1.4.4. Use of Government telephones / services is not included in the contract and is strictly forbidden.

C.1.4.4.1. Service call reception. The Contractor shall receive calls from the COR or an authorized program management office representative. The Contractor shall provide a single contact telephone number for service calls. The Contractor shall receive calls at this number twenty-four (24) hours per day, seven (7) days per week.

C.1.4.4.2. Service Call Classification. Calls shall be classified as (i) emergency calls, (ii) urgent calls, and (iii) routine calls. The Contractor’s response time is measured from dispatch approval from COR, not identification of deficiency (the calls shall fall under the Micro-purchase Threshold).

C.1.4.4.2.1. Emergency calls. Service calls shall be classified as an emergency call when the work consists of correcting failures which constitute an…