Attachment 1 Base WiFi Internet Services PWS (Aviano) June 30 2023.pdf

PERFORMANCE WORK

STATEMENT

for

WIFI & Internet Services

At

Aviano Air Base, Italy

30 June 2023

1.0 SCOPE

2.0 APPLICABLE DOCUMENTS

3.0 GENERAL DESCRIPTION

4.0 SCHEDULE

5.0 CONTRACTOR PROFESSIONAL SERVICES AND RESPONSIBILITIES

6.0 GENERAL WORK PROVISIONS

7.0 PROCUREMENT

8.0 WEBSITE INTERFACE

9.0 CHANGE AND CONTROL PROCEDURES

10.0 TESTING AND ACCEPTANCE

11.0 INSTALLATION

12.0 SITE SURVEY

13.0 POINTS OF CONTACT (POC)

14.0 CUSTOMER SUPPORT

15.0 ADDITIONAL REQUIREMENTS

16.0 ITALIAN AND AMERICAN HOLIDAYS

17.0 AS-BUILT DRAWINGS

18.0 DELIVERABLES

19.0 APPENDICES

PERFORMANCE WORK STATEMENT

BACKGROUND

Aviano Air Base is home to the United States Air Force Europe (USAFE) 31st Fighter Wing.

The base’s infrastructure includes a separately located points of presences and a Quality-of-Life Wireless network call “Wyvern Net.”

1. SCOPE

This PWS is for a contractor to install commercial internet pipe to already installed wireless access points and/or provide wireless internet service for up to 165 buildings on Aviano Air Base, Italy. This service will be provided initially to all buildings listed in Appendix A (Phase 1) and Appendix B (Phase 2) of the Performance Work Statement as well as subsequent buildings added to the appendix upon Government request. This requirement will allow for stand-alone computers and media devices to connect to a wireless access point and have unrestricted internet access.

Furthermore, this requirement requires the inspection, preventative maintenance, restoration, and repair of the US Government owned Wireless network listed in the PWS, located in various buildings on Aviano Air Base. The Contractor shall furnish all personnel, equipment, tools, materials, supervision, transportation and all other items and services necessary to accomplish the requirements listed in the PWS. The SCXC office is the contractor’s primary point of contact for work related matters. The 31st Contracting Squadron, Contracting Officer, is the only authorized individual to address contractual matters.

2. APPLICABLE DOCUMENTS:

Unified Facilities Criteria, https://www.wbdg.org/ffc/dod/unified-facilities-criteria-ufc Federal Standard for Test Plan, DI-NDTI-80566A Federal Standard for As-Builts, DI-DRPR-80151A Federal Standard for Status Reports, DI-MGMT-80368A Federal Standard for Meeting Minutes, DI-ADMIN-81505T Federal Standard for Test Report, DI-QCIC-80512

3. GENERAL DESCRIPTION:

The contractor shall provide all design, labor, equipment, and materials to install infrastructure for the wireless system. In addition, the service for internet service must be provided. The Contractor shall provide a list of all components installed per this project, as well as a list of the components removed if any. Project will provide the wireless internet access to stand-alone computers and media devices not connected to the base network or “af.mil” domain.

https://www.wbdg.org/ffc/dod/unified-facilities-criteria-ufc

3.1 The following is a summary of work for existing Access points in Appendix A & B buildings:

3.1.1 The contractor shall install equipment/cabling needed to provide wireless capability to buildings via a business internet leased line. The contractor is required to connect existing Wi- Fi networks to a pipeline based on speeds listed in paragraph 3.1.2.

3.1.2 The contractor shall provide each building a price for connecting at the following speeds (download/upload): 25 Mbps/5 Mbps, 50 Mbps/5 Mbps, 100 Mbps/10 Mbps and 200 Mbps/10 Mbps. The plans shall be provided with zero data cap or unlimited data wireless internet service to their buildings or Quality-of-Life networks. Users will have the option to decide what speed they will pay for based off the CLIN listing. As future technologies become readily available, thereby affording greater bandwidth and speeds, the Contractor shall inform SCXC of additional options above the 200 Mbps standard. If desired, a contract modification shall be processes to include the newest options.

3.1.3 The contractor shall ensure there are enough access points so that the designated location meets the customer need, up to 100% coverage, unless there are classified or secure locations where it is not permitted.

3.2 Network expansion

3.2.1 The Wireless network is an expanding network, and the successful Contractor can provide quotes against this contract to add new locations upon 31 FW request. All quotes must be provided to SCXC office for approval.

3.2.2 For network expansion there should be enough access points to ensure that the designated location meets the customer need, up to 100% coverage, unless there are classified or secure locations where it is not permitted.

3.2.3 As new technologies become available, the Contractor shall inform SCXC of any additional options regarding equipment and bandwidth options. If replacement material is needed for inoperable locations, the Contractor shall inform SCXC of newer technology replacements by providing a List-of-Materials for funding consideration.

3.2.4 For locations under other extant contracts, the plan is to migrate over to this contract at the end of their current period of performance. The Contractor shall plan all aspects of the transfer to the current standard of performance. If this requires additional funding, the Contractor shall plan all technical aspects of the transfer to the current standard of performance.

If this requires additional material or funding, the Contractor shall deliver the List of Materials (LoM) to the SCXC Office for consideration.

3.2.4.1 The Contractor will determine if the reuse of extant equipment is in the best interest of the customer, or if new equipment will be required to install to standardize the network. All removed equipment, from other contracts, shall be delivered to the customer, for control purposes.

4. SCHEDULE:

4.1 Contractor shall have approved drawings (As Builts and Topology) and submittals for all materials prior to any new work or installation of equipment, including accessory items. All work must comply with environmental laws and regulations. Additionally, there needs to be CE-marked wireless access points. No contractual changes will be allowed unless a contract modification is processed and released. The Contractor shall prepare and deliver an integrated master schedule detailing program activity, in accordance with CDRL A002. The Contractor shall baseline the project schedule/plan upon Contractor and Government agreement. In addition, the Contractor shall identify any changes to the schedule by providing an updated schedule no later than ten (10) business days prior to any marked change. The Contractor shall include justification and requests for approval for all schedule modifications and provide documents to CONS and SCXC.

5. CONTRACTOR PROFESSIONAL SERVICES RESPONSIBILITIES:

5.1 General. The Contractor shall provide a commercial internet service that will enable its users to connect and access internet sites. A location should immediately begin to broadcast internet service once it has been setup and formally accepted. Completed system must adhere to all Air Force and base installation practices, USAF/DoD regulations, Unified Facilities Criteria (UFC) and applicable industry standards. The network components shall be fully compliant with Section 889(a)(1)(B) which prohibits executive agencies from entering a contract with an entity that uses any equipment, system, or service that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. It must be compliant with Italian law regarding privacy, misuse, and interception.

Any work deemed not to be compliant shall be re-accomplished at the Contractor’s expense. The Contractor shall provide coverage maps to show the reaches of each access point.

5.2 Cabling. The Contractor shall coordinate any needs for cable connectivity through 31

CS/SCXC.

5.3 Wireless Access Points. The Contractor shall provide wireless access points that are powered over Ethernet .

5.3.1 Bandwidth. The Contractor shall provide a minimum bandwidth of 25Mbps at any location. The Contractor shall provide a bandwidth in accordance with the selected plan.

5.4 Content Filtering. The Contractor shall provide the ability to block access to certain sites such as Pornography sites and Gambling Sites. The specific categories and sites will be provided by the Airforce to the Contractor upon award. Designated points of contacts will have the ability to contact the Contractor to add/remove certain sites from being blocked by the content filter. The content filter should also have a customizable banner that users of the wireless system would have to accept before using the wireless system. The Airforce would provide the message that the Contractor will use for the content filter term of usage agreement.

5.5 Maintenance Support. The Contractor shall provide a 12-month warranty of newly installed equipment and access points, active once the network has been formally accepted by the base, that provides maintenance on the system when there is a component failure. The Contractor shall notify 31 CS/SCXC within 1-business day of observed interruption of service during normal business hours 7:30 – 16:30 Monday through Friday. The Contractor shall restore services remotely within eight (8) hours from the observed interruption or a government call.

This support will be included in the monthly internet service rate and will be provided at no additional cost. In the event remote troubleshooting is insufficient, an emergency on-site support service call will be accomplished within two (2) business days of a government call OR the moment the Contractor cannot restore services remotely. The Contractor shall provide a 24-hour, seven (7) days a week help desk support phone number to work any requests and must be able to speak the English language.

5.5.1 Equipment and Parts

All reimbursable parts purchased by the Contractor for repairs subject to maintenance must match existing components or equivalent specifications. Before the Contractor orders any new parts required to maintain, repair, restore, and/or replace any components of the listed Wireless systems, the Contractor shall provide a cost quote to the SCXC office. The quote shall consist of the listed parts required and respective cost specific to the part(s) that are required to maintain or repair the Wireless systems. Written approval must first be provided to the SCXC office before the contractor orders any spare parts.

6. GENERAL WORK PROVISIONS:

6.1 The Contractor must possess the critical qualifications, skills. and ability to proficiently perform the tasks, operations, and functions required to maintain the Wireless network and ensure compliance IAW the Registry of Communications Operators (ROC) qualification provided by the Italian Ministry of Communications.

6.2 Work Schedule. Semiannual inspections and service calls are to be conducted during normal working hours Monday to Friday, 0730 to 1630, in coordination with the 31 CS/SCXC office. Work schedule will be formatted in accordance with the federal standard of DI-ADMIN- 81505T and tracked under CDRL A002.

6.3 Site Storage and Waste removal. The Contractor shall provide all storage/disposal of all equipment and materials needed to maintain the Wireless network, to include waste. The contractor shall leave the work sites in a clean and orderly manner upon completing maintenance. Equipment, materials, and supplies shall be stored/disposed of to maintain a secure and safe work site. The Contractor shall dispose of all unusable equipment at no cost to the US

Government and IAW Italian laws and regulations. This includes all laws and environmental regulations pertaining to battery disposal or recycling in Italy.

6.4 Safety. During all phases of the project, adhere to all applicable and Italian safety requirements.

6.4.1 The Contractor shall be responsible for ensuring all personnel engaged in the performance of this contract observe all host country laws concerning safety and in particular D. lgs. 81/2008 and latest reviews. Contractor shall consider in advance interference hazard through a preliminary assessment plan: the DUVRI - Documento Unico per la Valutazione Rischi da Interferenze shall be coordinated with 31 FW/CCPP Base employees safety representative (Phone 0434 30 5709), in accordance with Legislative Decree 81/08.

6.4.2 Contractor shall develop a site-specific plan for operational safety (POS -

Piano Operativo di Sicurezza) in accordance with Legislative Decree 81/08, prior to starting planned work activities. Employees training certificates shall be included in the POS documents.

6.4.3 Contractor's representatives shall receive a safety briefing during the pre-performance conference from Base 31 FW/SEG Occupational Safety Office. Electronic copy of POS will be provided to 31 FS/SEG (Phone 0434 30 7233).

6.5 Quality Assurance. The Contractor shall provide quality assurance support for the entire life of the project/requirement. This support shall assist the Contracting Officer Representative (COR) in performing 100% inspections and in performing the system acceptance tests. Contractor QCI (Quality Control Inspector) and Contracting Officer Representative (COR) shall be responsible for identifying deficiencies and/or discrepancies throughout the life of the project/requirement. A weekly report (soft copy) shall be submitted indicating project progress/statuses and listing any deficiencies/discrepancies found and what actions will be implemented to correct them. Formatting of weekly status report will be in accordance with federal standard DI-MGMT-80368A and tracked under CDRL A003.The Quality Control Inspector shall be available Monday through Friday from 08.00 am to 05.00 pm. The Quality Control Inspector shall be able to be present on site (Aviano Air Base) within two (2) hours from a call by the Contracting Officer Representative(s).

6.5.1 Contractor’s Quality Control Plan. The contractor shall submit a Quality Control Plan within 30 days from the award date. The Quality Control Plan shall include description of the quoter's inspection system to effectively meet the quality thresholds defined in the Performance Requirement Summary (SS) in paragraph 6.5.2 of the PWS. Description shall include procedures to identify, prevent, and ensure non-performance and continual repeat of defective service do not occur. The description shall include areas to be inspected on both a scheduled and unscheduled basis, frequency of inspections, how inspections will be documented, how feedback will be provided to employees, which corrective actions will be taken to remedy unsatisfactory performance, how corrective actions effectiveness will be analyzed and the title and organizational placement of the inspector/s. This should include processes for interfacing with the assigned Contracting Officer's Representatives (CORs); The contractor's Quality Control Plan may be incorporated into the contract by reference and will be monitored for compliance on the Service Summary as a performance objective item and rated accordingly by the Government at the Contractor Performance Assessment Reporting System (CPARS) Department of Defense (DoD) database.

6.5.2 Performance Requirement Summary. The contractor service requirements are summarized into performance objectives that relate directly to the performance of mission essential items.

Performance Objective

PWS

Paragraph

Performance Threshold

Surveillance Method

Corrective Measures/remedies

The contractor shall provide the ability to block access to certain sites such as Pornography sites and Gambling Sites

5.4

100% of the performance threshold must be performed.

Periodic Inspection & customer complaint

Monetary deduction and negative CPARS evaluation.

The contractor shall provide a 12-month warranty on installed equipment.

5.5 100% of the threshold must be performed.

Periodic Inspection

Monetary deduction and negative CPARS evaluation.

The Contractor shall provide a 24-hour, seven

(7) days a week help desk support to work any requests and must be able to speak the English language.

5.5 100% of the performance threshold must be performed.

Periodic Inspection

Monetary deduction and negative CPARS evaluation.

The Contractor shall notify 31

CS/SCXC

within 1-business day of observed interruption of

5.5 100% of the performance threshold must be performed.

Periodic Inspection & customer complaint

Monetary deduction and negative CPARS evaluation.

service during normal business hours 7:30 – 16:30 Monday through Friday The Contractor shall restore services remotely within eight (8) hours from an observed interruption of service or a government call.

5.5 100% of the performance threshold must be performed.

Periodic Inspection & customer complaint

Monetary deduction and negative CPARS evaluation.

The Contractor shall respond with emergency onsite support within 2 (two) business day from a Government call OR the moment the contractor cannot restore service remotely

5.5 100% of the threshold must be performed.

Periodic Inspection

Monetary deduction and negative CPARS evaluation.

The contractor shall provide quality assurance support for the entire life of the project. This support shall assist the government representative in performing random spot checks and in performing the

6.5 100% of the performance threshold must be performed.

Periodic Inspection

Monetary deduction and system acceptance tests.

The contractor shall purchase, with government approval, all equipment, and accessories necessary for the execution of this project according to the applicable List of Materials

(LOM).

7.1 100% of the threshold must be performed.

Periodic Inspection

Monetary deduction and negative CPARS evaluation.

The contractor shall provide Heat/Coverage Maps to show the network coverage area of each location. A copy of these heat maps will be provided to SCXC for review and acceptance.

11.1.3 100% of the threshold must be performed.

Periodic Inspection

Monetary deduction and

6.5.3 Periodic Inspections. This method requires the COR to employ periodic inspections or a “spot check” style of evaluation based on the contractor’s Quality Control Plan Periodic validations will be conducted on a scheduled basis (semi-annual and/or on the spot check) and may be adjusted, based on quality trends and/or upon necessity determined by the COR. Any unsatisfactory inspection (defect) result shall be recorded, and the COR shall contact the contractor and discuss defect(s) found and find a resolution in a timely manner. Not meeting the performance threshold for any of these performance objectives in any performance period shall result in a warning or letter of concern from the CO. In turn, the CO will take any required action, if deemed necessary. Exceeding the performance threshold of these performance objectives, in any combination for any two, or more consecutive or non-consecutive months during a contract period shall constitute an immediate meeting with the Multi-functional Team to discuss the issue. All remedies shall be in accordance with the FAR 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

6.5.4 Customer Complaints. The COR will receive and investigate complaints.

The COR shall be responsible for initially validating customer complaints. The CO shall make final determination of the validity of customer complaint(s) in cases of disagreement with the COR and the Contractor. The COR/CO will report the validated customer complaints to the contractor who will take immediate action in resolving the issue mentioned.

6.6 Contract Manager. The Contractor shall provide for a contract manger and alternate.

The contract manager or alternate shall be available from 0800 to1700 hours to meet on the installation within two (2) hours from the call of a government representative with the government personnel designated by the CO to discuss problem areas. The Contractor shall provide the CO and COR telephone number(s) and e-mail address(es) where validation results and complaints can be reported. This information will be kept updated by the Contractor whenever personnel changes occur. The contract manager or alternate shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract.

6.7 Language Proficiency. All contractor supervisory personnel to include the Contract

Manager, Alternate, Quality Control Inspector any other contractor personnel assigned to interact with the government must be able to read, write, speak and understand the English language sufficiently to efficiently communicate with any Government’s representative for any needs that may arise during the performance of the required service. After contract start date all written correspondence from the contractor shall be in English.

7. PROCUREMENT:

7.1 The Contractor shall purchase, with government approval, all equipment, and accessories necessary for the execution of this project according to the applicable List of Materials (LOM). The equipment will be owned by the Air Force and the Contractor will be responsible for the maintenance of the equipment whilst in warranty.

8. WEBSITE INTERFACE:

8.1 The 31st Fighter Wing, “Wyvern Net” Wireless network shall be controlled by a network monitoring device of Contractor choice and 31 CS/SCXC approval. Additionally, options must also be available in English, for US Monitoring capability.

8.2 Contractor will provide metrics on monthly service usage (i.e., peak hours of usage/how many users/ upload/download/) to be utilized for modification of the contract or renewal. Metrics will be available on the website, available for customer download.

8.3 The successful contractor will be required to perform 2 hours per month of system preventative maintenance on installed equipment (i.e., run system status reports and manage server logs and delete when monthly). Contractor will report on high usage clients/customer who downloads over 2GB per week. The Contractor will provide a list of high users to 31 CS/SCXC office and when instructed, the contractor will block users from the network.

9. CHANGE CONTROL PROCEDURES:

9.1 The Government may request changes in or additions to the work being provided here under by written modification to the Contractor by a warranted contracting officer. Contractor will comply, to the extent feasible, with such requested changes. Should the contractor determine that such changes cause an increase or decrease in the cost of, or time required for performance of the work, contractor shall advise contracting officer thereof. The customer requested changes shall not become effective, until agreed upon and executed by the Contractor and contract officer. The Contractor will begin work in responses to the Government’s requested changes upon receipt of the written modification, a modified Agreement, and Addendum to the PWS for additional work.

10. INSTALLATION:

10.1 The Contractor shall provide all equipment and supplies necessary to support this requirement. The Contractor shall provide a list of all components installed per this project, as well as a list of the components removed if any.

11. TESTING AND ACCEPTANCE:

11.1 All testing and acceptance will be detailed and outlined in a Telecommunications System Installation Plan (TSIP) and delivered to 31 CS/SCXC within 45 days of contract award.

The TSIP will be written in accordance with the federal standard DI-NTDI-80566A and tracked under CDRLs A005 and A006.

11.1.1 Testing. The contractor will ensure installation is operational and meets all required commercial, local, and international industry standards, military instructions, standards, policies, guidelines, regulations and practices, and standards. The testing procedures will be provided in writing to the 31 CS/SCXC along with a copy of the outcome of the performed test.

11.1.2 Acceptance. The equipment shall operate with minimal failure after acceptance testing and activation of service. The Contractor shall provide all support necessary during this period to resolve any issues that may arise.

11.1.3. Heat Maps. The contractor shall provide Heat/Coverage Maps to show the network coverage area of each location. A copy of these heat maps will be provided to SCXC for review and acceptance.

12. SITE SURVEY:

12.1 No more than a 2-day site survey will be required and scheduled through the 31 CONS office upon vendor request. Provide a site survey report with allied support requirements, proposed install drawings, updated bill of materials, and coordination information to 31 CONS Contracting Officer.

13. POINTS OF CONTACT (POC):

13.1 Point of Contacts will be provided at time of award of the contract from the vendor as well as 31 CS POCs.

14. CUSTOMER SUPPORT:

14.1 Other than next-business-day fixes, customer support shall be available for troubleshooting, equivalent to that of standard commercial practices.

15. ADDITIONAL REQUIREMENT:

15.1 All work area shall be kept as clean as possible during working hours. Debris will not be allowed to accumulate on work site. All debris will be deposited in an authorized container supplied by the Contractor.

16. AMERICAN AND ITALIAN HOLIDAYS:

16.1 At the beginning of each calendar year the COR shall provide an updated list of American and Italian Holidays to the contractor. The contractor shall not perform services on the listed American and Italian holidays unless otherwise waived by the COR or the CO. American holidays falling on a Saturday are observed on the previous Friday. American holidays falling on a Sunday are observed on the following Monday.

AMERICAN HOLIDAYS

New Year’s Day, January 1, Friday preceding or the Monday following Martin Luther King’s Birthday, 3rd Monday in January President’s Day, 3rd Monday in February Memorial Day, Last Monday in May Juneteenth Day, June 19 Independence Day, July 4, Friday preceding or Monday following Labor Day, First Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11 Thanksgiving Day, 4th Thursday in November Christmas Day, December 25, Friday preceding or Monday following

ITALIAN HOLIDAYS

New Year’s Day, January 1 Epiphany, January 6 Easter Monday Liberation Day, April 25 Italian Labor Day, May 1 Republic Day, June 2 Assumption Day, August 15 (Mid-Summer Holiday) All Saints Day, November 1 Immaculate Conception, December 8 Christmas Day, December 25 Saint Stephen Day, December 26

17. AS-BUILT DRAWINGS:

18.1 The Contractor shall provide as-built drawings and Topology for the installed equipment to include where and how they connect/interface with each other and existing base systems, these are also to include picture of the equipment and connections. As-builts will be formatted in accordance with federal standard DI-DRPR-80151A and CDRL A001.

18. DELIVERABLES:

19.1 All deliverables are subject to Government approval and acceptance. They shall meet professional standards and the requirements set forth in this PWS. All deliverables shall be produced using recommend software tools/versions as accepted by the Government. The Contractor shall submit the following deliverables:

A001 As-Builts A002 Work Schedule A003 Status Report A004 Meeting Minutes A005 Test Report A006 Test Plan A007 Quality Control

Plan

19. APPENDICES

Appendix A Phase I Installation Bldg List (Year 1) Appendix B Phase II Installation Bldg List (Year 2) Appendix C Researched Switches and Access Points

APPENDIX A

Phase I Installation Building List (Base Year):

B1442 – 31 CS

B921 – Hangar 1 B1403 – Consolidated Support Center

APPENDIX B

Phase II Installation Building List (Option Year 1):

B110 - Fire Station #2/Area 1 B925 - Hangar 2 B933 - Hangar 3 B1405 - Fitness Center B1430 - Fitness Center B1023 - OSS/Weather B1100 - Sierra Loop Admin Area & future Technical Order Distribution Office B1270 - MUNS Facility within fenced in area by LMF B1360 - Wing HQ - remaining part of facility not already covered w/existing WiFi B1445 - MUNS Admin Building B1525 - Area G MUNS B1568 - Area G MUNS B14231 - SFS Armory B1420 - SFS Main Building B1434 - Fire Station #1/Area F B1446 - PAHA -- Army facility, but used extensively for exercises B1480 - SFS Control Facility

APPENDIX C

Researched Switches:

5-Port:

Ubiquiti Compatible UniFi USW-FLEX-Mini D-Link 8-Port PoE Switch DGS-1100-05PD Netgear GS305PP

8-Port:

Ubiquiti Compatible UniFi USW-LITE-8-PoE D-Link 8-Port PoE Switch DGS-1100-08P Netgear GS308PP

16-Port:

Ubiquiti Compatible UniFi USW-LITE-16-PoE D-Link 16-Port PoE Switch DES-1016D Netgear GS316PP

Researched Access Points:

Indoor APs:

UniFi U6-LR UniFi U6-Lite Netgear WAX615 D-Link AC2300 D-Link DAP-X2850

Outdoor APs:

UnFi UAP-AC-M-PRO D-Link DAP-3315 Outdoor Netgear AX1800 WAX610Y