Attachment 1 - AFI 32-6000.pdf

BY ORDER OF THE

SECRETARY OF THE AIR FORCE

AIR FORCE INSTRUCTION 32-6000

18 MARCH 2020

Civil Engineering

HOUSING MANAGEMENT

COMPLIANCE WITH THIS PUBLICATION IS MANDATORY

ACCESSIBILITY: Publications and forms are available for downloading or ordering on the e-Publishing website at www.e-Publishing.af.mil

RELEASABILITY: There are no releasability restrictions on this publication.

OPR: AF/A4CA

Supersedes: AFI 32-6001, 21 August

2006; AFI 32-6002, 20 November 15, AFI

32-6003, 14 April 2016; AFI 32-6004, 27

January 2016; AFI 32-6005, 29 January

2016; and AFI 32-6007, 19 September 2012

Certified by: SAF/IE

(Mr. John W. Henderson)

Pages: 252

This instruction implements Air Force Policy Directive (AFPD) 32-60, Housing. Department of

Defense (DoD) Instruction, 4165.63, DoD Housing and Department of Defense (DoD) Manual

4165.63, DoD Housing Management. This instruction provides guidance, policy and procedures for planning, programming and managing government-controlled Air Force (AF) Family Housing

(FH) and Unaccompanied Housing (UH), including government leased housing, and providing oversight for Privatized Housing (PH). This instruction applies to all major commands

(MAJCOM) and installations including the Air National Guard (ANG) in Title 10 United States

Code (U.S.C.) status and Air Force Reserve (AFR) units as identified where applicable. This instruction requires the collection and maintenance of information protected by the Privacy Act of

1974 authorized by Title 10 United States Code 9013, Secretary of the Air Force, 10 U.S.C. 2831, Military Family Housing Management Account, and DoDM 4165.63, DoD Housing Management.

The applicable System of Record Notice NM1110-01, Family and Unaccompanied Housing

Program, is available at: https://dpcld.defense.gov/privacy/SORNS.aspx. This instruction may be supplemented at any level, but all supplements that directly implement this publication must be routed to Deputy Chief of Staff, Logistics, Installations and Mission Support, Directorate of Civil

Engineers, Asset Management Division (AF/A4CA) for coordination prior to certification and approval. Refer recommended changes and questions about this publication to the Office of

Primary Responsibility (OPR) using the AF Form 847, Recommendation for Change of http://www.e-publishing.af.mil/ https://dpcld.defense.gov/privacy/SORNS.aspx

2 AFI32-6000 18 MARCH 2020

Publication; route AF Forms 847 from the field through the appropriate functional chain of command. The authorities to waive wing/unit level requirements in this publication are identified with a Tier (“T-0, T-1, T-2, T-3”) number following the compliance statement. See AFI 33-360, Publications and Forms Management, Table 1.1 for a description of the authorities associated with the Tier numbers. Submit requests for waivers through the chain of command to the appropriate

Tier waiver approval authority, or alternately, to the requestor’s commander for non-tiered compliance items. Ensure that all records created as a result of processes prescribed in this publication are maintained in accordance with Air Force Manual 33-363, Management of Records, and disposed of in accordance with the Air Force Records Disposition Schedule located in the Air

Force Records Information Management System.

Chapter 1—OVERVIEW, RESPONSIBILITIES AND WAIVERS 10

1.1. Overview:

1.2. Roles and Responsibilities

Chapter 2—GENERAL POLICY FOR HOUSING PROGRAMS 33

2.1. Policy

2.2. Military Housing Office (MHO)

2.3. Enterprise Military Housing (eMH)

2.4. Government-Controlled Housing Utilization

2.5. Housing Oversight Council, Housing Oversight Board, Housing Oversight Group

2.6. Status of Forces and Support Agreements

2.7. Joint Basing

2.8. Housing Assignment Priorities

2.9. Special Command Positions (SCPs)

2.10. Key and Essential (K&E), Command Position, and Special Command Positions. 38

2.11. Unaccompanied Members in Housing with Dependents Residing Elsewhere

Table 2.1. BAH Decision Matrix, Members with Dependents, Unaccompanied K&E

2.12. Sex Offender Disclosure

2.13. Leasing and Subleasing

2.14. Air Force Housing Resident Brochure

2.15. Normal Wear and Tear

AFI32-6000 18 MARCH 2020 3

Table 2.2. Examples of Normal Wear and Tear versus Damages

2.16. Resident Liability in Government-Controlled Housing

2.17. Environmental Hazard Disclosure

2.18. Privately Owned Firearms

2.19. Social Visits

2.20. Commercial Activity in Housing

2.21. Pets in Government-Controlled Housing and Privatized Housing

2.22. Service Dogs in Government-Controlled Housing

2.23. Flags in Government-Controlled and Privatized Family Housing

2.24. Self-Help Program

2.25. Family Housing Grounds Maintenance

2.26. Customer Evaluations

2.27. Contingency Quarters

Chapter 3—HOUSING REFERRAL AND RELOCATION PROGRAM 54

3.1. Policy

3.2. Housing Referral and Relocation Services

3.3. Community Liaison and Data Sources

3.4. Counseling Assistance

3.5. Community Housing Inspections

3.6. Rental Partnership Program

3.7. Community Housing Discrimination

3.8. Homeowners Assistance Program

3.9. Standards of Conduct

Chapter 4—FAMILY HOUSING (FH) 60

4.1. Policy

4.2. Family Housing Eligibility:

4.3. Priorities for FH

4.4. Applications for Family Housing

4.5. Members Applying To, From and Between OCONUS Locations

4 AFI32-6000 18 MARCH 2020

4.6. Members Applying From Unaccompanied Dependent Restricted (UDR) Tour

4.7. Housing Availability

4.8. Operations and Management

4.9. Bedroom Entitlement

4.10. Assignment Criteria

4.11. Foreign OCONUS Mandatory Assignments

4.12. Involuntary Relocation between Government-Controlled Housing Units

4.13. Retention of Government-Controlled Housing

Table 4.1. Retention of Family Housing (FH)

4.14. Live-in Child Care Provider (Nanny):

4.15. Assignment and Termination Procedures

4.16. Terminating Housing

4.17. Housing Inspections

4.18. Change of Occupancy Maintenance

4.19. Temporary Redistribution

4.20. Permanent Redistribution

4.21. Diversions (Temporary Changes in Use)

4.22. Conversions (Permanent Change in Use)

Chapter 5—GENERAL OFFICER QUARTERS (GOQ) GOVERNMENT-OWNED, LEASED AND PRIVATIZED GENERAL OFFICER QUARTERS (GOQ) 75

5.1. Policy

5.2. GOQ Inventory

5.3. Statutory Limitations:

5.4. GOQ Management Team

5.5. GOQ Customer Support

5.6. General Officer Retention of Quarters

5.7. GOQ Furnishings

Table 5.1. Approval Authorities

Table 5.2. Furnishings Cost Categories and 1- and 5-Year Limits

AFI32-6000 18 MARCH 2020 5

5.8. GOQ Cost & Reporting

5.9. GOQ General Policy

5.10. General Officer Quarters Specific Items:

5.11. General Officer Quarters Planning

5.12. General Officer Quarters Programming

5.13. Privatized General Officer Quarters Policy

Chapter 6—PRIVATIZED HOUSING (PH) 88

6.1. Policy

6.2. Privatized Housing Assets

6.3. Military Housing Office

6.4. Oversight

6.5. Management Review Committee

6.6. Compliance Testing Processes

6.7. Privatized Housing Resident Advocate

6.8. Privatized Housing Resident Councils

6.9. Eligibility Categories

6.10. Applications and Referrals

6.11. Waiting Lists

6.12. Leasing Actions

6.13. Tenant Lease Agreements

6.14. Retention of Privatized Housing

6.15. Inspections

6.16. Maintenance and Repair

6.17. General PH Policy

6.18. Demographic Changes

6.19. Performance Incentive Fees

6.20. Portfolio Reporting Requirements

6.21. Project Scope Changes Post Award

6.22. Design and Construction Management

6 AFI32-6000 18 MARCH 2020

6.23. Portfolio Management

Chapter 7—UNACCOMPANIED HOUSING 107

7.1. Policy

7.2. Unaccompanied Housing (UH) for Permanent Party

7.3. Unaccompanied Training Facilities

7.4. Unaccompanied Housing (UH) Management

7.5. Unaccompanied Housing (UH) Eligibility

7.6. Assignment Criteria

7.7. Unaccompanied Housing (UH) Assignment Priorities

7.8. Waiting List

7.9. Assignment Considerations

7.10. Authorization for BAH

7.11. Involuntary Assignment Criteria

7.12. Assignment Procedures

7.13. Termination Considerations

7.14. Termination Procedures

7.15. Leadership Programs

7.16. Unaccompanied Housing General Policy

Chapter 8—LEASED HOUSING PROGRAM 120

8.1. Policy

8.2. Leasing Authorities

8.3. Lease Authorizations/Points

8.4. Approval Authorities

8.5. Execution Agents

8.6. Determination of Requirements (10 U.S.C. § 2828)

8.7. Term of Lease Agreement

8.8. Leasing Cost Limits

8.9. Management of Leased Housing

8.10. Lease Requests

AFI32-6000 18 MARCH 2020 7

8.11. Reporting

8.12. Leased and Contracted Housing for Unaccompanied Housing (UH)

Requirements

Chapter 9—FURNISHINGS MANAGEMENT 126

9.1. Policy

9.2. Support Facilities

9.3. Other Supported Facilities

9.4. Eligible Members

9.5. Furnishings Management Section

9.6. Furnishings Authorizations

Table 9.1. Furnishings/Appliance Life-Cycle Guide

9.7. Authority for Furnishings Allowance Deviation

9.8. Accountability and Inventory Control

9.9. Acquisition of Furnishings

9.10. Receiving New Furnishings

9.11. Repair and Replacement

Figure 9.1. Repair and Replacement Calculation Chart

9.12. Back-Up Stock

9.13. Warehouse Operations

9.14. OCONUS Furnishings Support

Chapter 10—FINANCIAL MANAGEMENT 136

10.1. Policy

10.2. Housing Allowances

10.3. Furnishings Requirements/Budgeting

Chapter 11—HOUSING PLANNING, PROGRAMMING & DESIGN STANDARDS 147

11.1. Overview

11.2. Planning Policy

11.3. Programming Policy

11.4. Funding Policy

8 AFI32-6000 18 MARCH 2020

11.5. Construct New, or Replace Existing Family Housing Projects. (P-711 Funds)

11.6. Improvement Projects (P-713 Funds)

11.7. Cost and Scope Control of New Construction (P-711) and Improvement (P-713)

Projects

11.8. Planning and Design Projects (P-714 Funds)

11.9. Housing Operations (P-721 Funds)

11.10. Maintenance and Repair Projects (P-722 Funds)

11.11. Congressional Spending Limits and Reporting Limits

11.12. Family Housing Self-Help Program

11.13. Foreign Lease Program

11.14. Domestic Lease Program

11.15. Military Housing Privatization Initiative (MHPI)

11.16. No-Cost Acquisition Program:

11.17. Interservice Transfer Program

11.18. Restoration/Replacement for Damaged or Destroyed Housing Program

11.19. Family Housing Design Standards

11.20. Family Housing Design Policy and Criteria

11.21. UH Design and Adequacy Standards:

11.22. Surplus Housing Management

11.23. Disposal and Divesture of Family Housing

Table 11.1. Military Family Housing Project Approval Levels and Delegation of Authority. .. 175

Attachment 1—GLOSSARY OF REFERENCES AND SUPPORTING INFORMATION 177

Attachment 2—FAMILY HOUSING ELIGIBILITY CRITERIA 206

Attachment 3—CIVILIAN ELIGIBILITY FOR HOUSING ASSIGNMENT 215

Attachment 4—SPECIAL COMMAND POSITION (SCP) DESIGNATION AND

APPROVED AIR FORCE POSITIONS 217

Attachment 5—FURNISHINGS AND AMENITIES ALLOWANCES GENERAL

OFFICER QUARTERS (GOQ) 217

Attachment 6—INSTRUCTIONS FOR TRACKING EXPENDITURES AND

COMPLETING THE QUARTERLY COST REPORT 227

AFI32-6000 18 MARCH 2020 9

Attachment 7—UH FOOD PREPARATION AND STORAGE FACILITIES 233

Attachment 8—ADEQUACY STANDARDS FOR UNACCOMPANIED PERSONNEL

HOUSING ASSIGNMENT 234

Attachment 9—GOVERNMENT PROVIDED FURNISHINGS ALLOWANCES FOR

OCONUS AND COMMUNITY HOUSING (BOTH FAMILY AND

UNACCOMPANIED) 235

Attachment 10—FURNISHINGS ALLOWANCES FOR CONUS FAMILY HOUSING 237

Attachment 11—FURNISHINGS ALLOWANCES FOR UNACCOMPANIED HOUSING

PROGRAM 238

Attachment 12—QUICK REFERENCE GUIDE, GOVERNMENT PAID MOVE, NONTEMPORARY STORAGE, PARTIAL DISLOCATION

ALLOWANCE 244

Attachment 13—FAMILY HOUSING UNIT PROGRAMMING SIZE STANDARDS 247

Attachment 14—Reserved. 249

Attachment 15—ADDITIONAL SAMPLES, WORKSHEETS, INSTRUCTIONS AND

REFERENCES 250

10 AFI32-6000 18 MARCH 2020

Chapter 1

OVERVIEW, RESPONSIBILITIES AND WAIVERS

1.1. Overview: This instruction implements AFPD 32-60, Housing and establishes policies and responsibilities for managing Air Force Housing Programs to ensure personnel and their families and eligible civilians have access to safe, affordable, quality family and unaccompanied housing and services consistent with grade and dependent status and generally reflecting contemporary community living standards. Air Force Housing Programs consist of family, unaccompanied, privatized, leased, and general officer quarters (GOQ) as well as furnishings management. Air

Force Housing referral and relocation support services assist Department of Defense (DoD) personnel in locating adequate, nondiscriminatory housing.

1.2. Roles and Responsibilities.

1.2.1. Office of the Secretary of Defense (OSD), Director of Administration, Office of the

Deputy Chief Management Officer of the Department of Defense (DA ODCMO) is the office designated by OSD to coordinate and oversee all matters relating to Special

Command Position (SCP) General Officers.

1.2.2. Office of the Assistant Secretary of Defense for Energy, Installations, and

Environment (ASD EI&E), as described in DoDM 4165. 63, serves as the DoD Housing

Management program manager for all housing, whether DoD-owned or privatized. Directs use of Unified Facilities Criteria (UFC) for planning, design, construction, sustainment, restoration, and modernization of facilities, regardless of funding source. Additionally, ASD

EI&E has directed the use of Enterprise Military Housing (eMH) as the housing management information technology (IT) system of record and authoritative source for housing data.

1.2.3. Assistant Secretary of the Air Force for Installations (SAF/IE), as delegated in

Headquarters Air Force Mission Directive (MD) 1-18, Assistant Secretary of the Air

Force (Installations, Environment and Energy), is responsible for providing guidance, direction and oversight with respect to Air Force built infrastructure, including housing, and executes built infrastructure and housing-related statutory authorities as referenced in MD 1-18. SAF/IE will:

1.2.3.1. Provide policy, strategic direction, priorities, guidance, and oversight of the management and execution of Air Force housing programs for accompanied and unaccompanied members. (T-0)

1.2.3.2. Provide a PH update at least annually during the MAJCOM/CD Bundle, or similar forum.

1.2.3.3. Lead the Housing Oversight Council forums, semiannually.

1.2.4. Deputy Assistant Secretary of the Air Force for Installations (SAF/IEI) will:

1.2.4.1. Serve as the authority for all matters relating to the management of AF housing.

1.2.4.2. Approve conversion (permanent change in use) of FH.

1.2.4.3. Approve housing privatization initiatives and changes to project transaction documents.

AFI32-6000 18 MARCH 2020 11

1.2.4.4. Approve disbursements from the housing privatization reinvestment account.

Approval authority may be delegated to the Air Force Civil Engineer Center, Installations

Directorate (AFCEC/CI) for specific dollar thresholds.

1.2.4.5. Submit annual GOQ cost reporting expenditures to Deputy Assistant Secretary of the Air Force, Budget (SAF/FMB) for review and Congressional reporting. (T-0)

1.2.4.6. Review Congressional notification of project owner (PO) expenditures exceeding

$50K per GOQ.

1.2.4.7. After coordination with SAF/FMB, approve, the use of appropriated funds (non-

Military FH) in PH.

1.2.4.8. Lead the Housing Oversight Board forums, semiannually.

1.2.5. Deputy Assistant Secretary of the Air Force for Installations, Real Property

(SAF/IEIR) will lead the Housing Oversight Group forums at a minimum semiannually, or if necessitated by events, quarterly.

1.2.6. Deputy Assistant Secretary of the Air Force for Environment, Safety and

Infrastructure (SAF/IEE) will:

1.2.6.1. Program and budget FH construction projects and UH military construction

(MILCON).

1.2.6.2. Approve and forward to Congress out-of-cycle budget requests.

1.2.6.3. Approve, and notify Congress IAW 10 U.S.C. § 2853, when architectural and engineering services and construction design costs exceeds $1,000,000. (T-0)

1.2.6.4. Approve FH projects to be carried out on land not owned by the United States (10

U.S.C. § 2852). (T-0)

1.2.6.5. Approve, and notify Congress IAW 10 U.S.C. § 2853, of cost variation or scope of work reductions greater than 25 percent of the programmed amount, or greater than 200 percent of the minor construction project ceiling specified in 10 U.S.C. § 2805(a), for the construction, improvement, and acquisition of a military FH project. (T-0)

1.2.6.6. Ensure that floor areas of military UH do not exceed similar local private sector housing (10 U.S.C. § 2856). (T-0)

1.2.6.7. Approve and provide congressional notification of waivers to energy monitoring and utility control systems upon determination that the application to military FH is not life cycle cost-effective (10 U.S.C. § 2867). (T-0)

1.2.6.8. Certify the need for additional funds appropriated for FH to expedite construction, and establish reasonable project completion date (10 U.S.C. § 2858). (T-0)

1.2.6.9. Approve payment of meritorious contractor claims arising under FH contracts (10

U.S.C. § 2863). (T-0)

1.2.7. Secretary of the Air Force, Deputy General Counsel for Environment and

Installations (SAF/GCN) will advise on all legal matters related to the management and administration of the Air Force privatized housing portfolio. SAF/GCN will coordinate with AF/JA offices as appropriate. Nothing in this paragraph is inconsistent with Headquarters

12 AFI32-6000 18 MARCH 2020

Air Force Mission Directive (HAFMD) 1-14, General Counsel and The Judge Advocate

General.

1.2.8. Headquarters, United States Air Force, The Judge Advocate General (AF/JA) will advise command at all levels on command installation-specific housing privatization management issues, including but not limited to the commander's authorities over privatized housing. AF/JA will coordinate with SAF/GCN offices as appropriate. Nothing in this paragraph is inconsistent with Headquarters Air Force Mission Directive (HAFMD) 1-

14, General Counsel and The Judge Advocate General.

1.2.9. Office of the Chief of Staff of the Air Force (AF/CC) will:

1.2.9.1. Request OSD approval for new, and provide biennial recertification for existing, SCP designations.

1.2.9.2. Approve furnishings waivers for the Vice Chief of Staff of the Air Force (AF/CV).

1.2.10. Office of the Vice Chief of Staff of the Air Force (AF/CV) will approve furnishings waivers and minor alteration (P-722, see Chapter 11 for housing funding policy and descriptions of family housing fund types) work within established limits for homes of four-star general officers (GO), all MAJCOM Commanders, the United States Air Force

Academy (USAFA) Superintendent, and the Chief Master Sergeant of the Air Force

(AF/CCC). See Attachment 5 and Table 11.1.

1.2.11. Office of the Chief of Staff, Logistics, Installations and Force Protection, (A4) will attend the Housing Oversight Council forums semiannually.

1.2.12. Deputy Chief of Staff, Logistics, Installations and Force Protection, Director of

Civil Engineers, (AF/A4C) will:

1.2.12.1. Develop housing policy and standards, provide implementing guidance, conduct

PH oversight and represent the FH and UH housing programs in interdepartmental affairs.

1.2.12.2. Determine housing requirements, establish investment strategies, advocate for resources, and direct the AF Housing Program.

1.2.12.3. Establish strategy for housing career field management including education and training.

1.2.12.4. Prepare and deliver Congressional briefings and provide responses to

Congressional requests for information. (T-0)

1.2.12.5. Assist in the delivery of OSD briefings and provide responses to information requests from OSD. (T-0)

1.2.12.6. Process requests for SCP authorizations, the annual GOQ cost expenditures report, annual budget exhibits, FH program justification book, out-of-cycle and after-the-fact congressional notification packages, request for the use of appropriated funds (non-

FH) in PH for GOQs and AF/CCC and policy waiver requests.

1.2.12.7. Attend the Housing Oversight Board forums, delegable no lower than the Deputy

Director of Civil Engineers.

1.2.13. Deputy Chief of Staff, Logistics, Installations and Mission Support, Directorate of Civil Engineers, Asset Management Division (AF/A4CA) will:

AFI32-6000 18 MARCH 2020 13

1.2.13.1. Serve as the AF/A4C OPR for the Family and Unaccompanied Housing programs.

1.2.13.2. Develop strategy, policy, and implementing guidance for family, unaccompanied, privatized and leased housing, general officer quarters, housing referral and relocation support services, and furnishings management.

1.2.13.3. Develop FH and UH design standards.

1.2.13.4. Develop and maintain allowances for SCP and non-SCP furnishings, tableware, appliances, and equipment.

1.2.13.5. Develop Management Internal Control Toolset (MICT) Self-Assessment

Checklist for this AFI.

1.2.13.6. Build strategic level Key Performance Indicators aligned to the Civil

Engineering (CE) objectives to accurately present program requirements/goals.

1.2.13.7. Provide oversight of housing program management and execution including

GOQ and PH and ensure compliance with statutory requirements, AF strategy and policy.

1.2.13.8. Advise and assist SAF/IEI, SAF/IEE, Air Force Installation and Mission Support

Center (AFIMSC), and AFCEC regarding the AF housing program.

1.2.13.9. Attend the Housing Oversight Group forums at a minimum semiannually, or if necessitated by events, quarterly.

1.2.13.10. Review AFIMSC-provided Housing Budget Estimate Submissions and

Justification Books and provide AF submittal to SAF/FMB.

1.2.13.11. Staff GOQ cost reports (FH operations and management (O&M) and project owner) for OSD Congressional reporting and budget exhibits, and out-of-cycle and after-the-fact congressional notification packages.

1.2.13.12. Provide annual inputs for FH appropriation requirements to support AF/A4C, including housing education requirements, and AF-wide housing programs.

1.2.13.13. Advocate for resources (including funding, manpower, and other supported programs) for housing management.

1.2.13.14. Advocate for and represent AF housing policy and program to Congressional, OSD, Service and AF entities.

1.2.13.15. Develop business rules associated with mandatory use of eMH for housing management.

1.2.13.16. Serve as AF Representative on OSD policy panel, eMH configuration management board, and eMH configuration control board.

1.2.13.17. Serve as the housing career field advisor for the Functional Advisory Council, AF lead for housing manpower determinant efforts, and the co-chair for the Housing

Education Review Committee to identify educational and training requirements associated with housing professionals.

1.2.13.18. Provide guidance to determine appropriate planning methodology (Tabletop or full field visit) for Dormitory Master Plan (DMP), Housing Community Profile (HCP), 14 AFI32-6000 18 MARCH 2020

Family Housing Master Plan (FHMP), and Housing Requirements and Market Analysis

(HRMA) execution.

1.2.14. Major Commands (MAJCOMs), the United States Air Force Academy (USAFA), and Air Force District Washington (AFDW), with AFIMSC intermediate headquarters support will:

1.2.14.1. Consult on unaccompanied and accompanied housing policy guidance and program execution.

1.2.14.2. Coordinate on HRMA, HCP, FHMP, and DMP final reports.

1.2.14.3. Coordinate on Installation Commander’s determination for mandatory housing assignments at foreign installations. (T-0)

1.2.14.4. Determine whether sex offender disclosure processes are required in applicable foreign countries, based on host nation requirements and sensitivities.

1.2.14.5. Establishes additional command positions as required.

1.2.14.6. Coordinate on all family, unaccompanied and GOQ exception to policy and waiver requests.

1.2.14.7. Consult with AFIMSC, AFCEC/CI, and AF/A4CA to ensure adequate manpower to support installations execution of FH, UH, and PH programs.

1.2.14.8. With AFIMSC, and AFCEC/CI intermediate headquarters support; perform the following roles related to PH:

1.2.14.8.1. Ensure Installation Commanders understand their authorities to oversee and protect the health and safety of residents.

1.2.14.8.2. Review quarterly project summary reports for bases within their command.

1.2.14.8.3. Provide feedback and recommendations regarding projects for bases within their command.

1.2.14.8.4. Inform SAF/IEI, AF/A4C, and AFCEC/CI of significant or sensitive issues, such as health and life safety issues.

1.2.15. Commander, Air Education and Training Command (AETC/CC) will:

1.2.15.1. Provide manpower to administer, manage and operate AETC unaccompanied training facilities (see paragraph 7.3).

1.2.15.2. Validate unaccompanied training facility requirements.

1.2.15.3. Establish policy associated with the daily management of unaccompanied training facilities and assigned personnel.

1.2.16. Commander, Air Force Materiel Command (AFMC/CC) will:

1.2.16.1. Approve/disapprove waivers to the 1-year and 5-year furnishings cost limits for

O-8s and O-9s, except the O-9 MAJCOM/CCs, USAFA Superintendent, and AF/CCC.

1.2.16.2. Approve/disapprove requests to increase quantities of authorized furnishings for

O-8s and O-9s except, the O-9 MAJCOM/CCs, USAFA Superintendent, and AF/CCC.

AFI32-6000 18 MARCH 2020 15

1.2.16.3. Approve/disapprove waivers for FH occupied by O-8s and O-9s to allow carpet replacement, prior to the end of the 7-year life cycle, and window treatment replacement in FH and PH prior to the end of the 7-year life cycle, except for the O-9 MAJCOM/CCs, USAFA Superintendent, and AF/CCC.

1.2.16.4. Approve/disapprove waivers for minor alteration work exceeding $3,000 but not exceeding $7,500 in FH for O-8s and O-9s except the O-9 MAJCOM/CCs, USAFA

Superintendent, and the AF/CCC.

1.2.16.5. Approve/disapprove waivers for non-SCP grounds maintenance in FH.

1.2.16.6. Attend the Housing Oversight Council forums semiannually.

1.2.17. Commander, Air Force Installation and Mission Support Center (AFIMSC/CC) will:

1.2.17.1. Coordinate on requests to establish new SCP designations.

1.2.17.2. Approve/disapprove requests for supplemental furnishings for Installation

Commander.

1.2.17.3. Approve/disapprove waivers to the 1-year and 5-year furnishings cost limits for

Installation Commanders and O-7s.

1.2.17.4. Approve/disapprove requests to increase quantities of authorized furnishings for

Installation Commanders and O-7s.

1.2.17.5. Approve/disapprove waivers for FH occupied by Installation Commanders and

O-7s to allow carpet replacement prior to 7 years, and window treatment replacement prior to 7 years in FH and PH.

1.2.17.6. Approve/disapprove waivers for minor alteration work exceeding $3,000 but not exceeding $7,500 in FH for Installation Commanders and O-7s.

1.2.17.7. Staff AFCEC-initiated Housing Program products and waiver requests for approval by MAJCOMs, as required.

1.2.17.8. Review results of pertinent Annual Site Visits and CEL & Associates (CEL) surveys.

1.2.17.9. Receive AFCEC/CI provided updates on all health and life safety work orders.

1.2.17.10. Attend Housing Oversight Board forums semiannually. .

1.2.18. Air Force Installation and Mission Support Center, Resource Management

(AFIMSC/RM) will:

1.2.18.1. Participate in developing strategic planning choices, develop Program Objective

Memorandum inputs and identify resource shortfalls, capability gaps, and potential trade-space offsets across the Future Years Defense Program for all housing portfolio Program

Element (PE) Codes.

1.2.18.2. Conduct housing Program Element Monitor parades, and advocate for resources in support of the Installations Support Panel.

16 AFI32-6000 18 MARCH 2020

1.2.18.3. Develop housing Budget Estimate Submissions and Justification Books in conjunction with AFCEC Portfolio Management (CIM), and provide submittals to

AF/A4C.

1.2.18.4. Manage the FH and UH Execution Plans in coordination with AFCEC/CIM.

Coordinate and acquire AFIMSC/CC approval of FH and UH Execution Plans before review by AF/A4CA and submittal to SAF/FMB.

1.2.18.5. Distribute FH and UH funds to installations based upon their approved execution plan. Monitors distribution and obligation rates.

1.2.19. Air Force Installation and Mission Support Center, Installation Management

(AFIMSC/IZ) will:

1.2.19.1. Provide general housing program/portfolio guidance and establish applicable goals.

1.2.19.2. Develop AF Common Output Level of Services (COLS) for housing programs for approval through the governance structure.

1.2.20. Air Force Civil Engineer Center, Director (AFCEC/CL) will:

1.2.20.1. Provide project approval as indicated in Chapter 11 and Table 11.1.

1.2.20.2. Attend Housing Oversight Board forums semiannually.

1.2.21. Air Force Civil Engineer Center, Installations Directorate (AFCEC/CI) will:

1.2.21.1. Serve as the AF Portfolio Manager and execution agent with specific roles and fiduciary responsibilities for the AF Military Housing Privatization program as delegated.

1.2.21.2. Plan, program, manage, and execute the AF FH, UH and PH programs.

1.2.21.2.1. Provide PH oversight, monitor PH projects for the AF and applicable

Government lender, and assist the MAJCOMs, USAFA and installations in the resolution of transaction document disputes.

1.2.21.2.2. Approve/disapprove PH project operating budgets as delegated.

1.2.21.2.3. Approve/disapprove disbursements from PH project reinvestment accounts under lockbox agreements, as described in the projects’ transaction documents, and authority to consent to and execute modifications to PH project documents as delegated.

1.2.21.2.4. Approve/disapprove Quarterly Performance Incentive Fee (PIF) payments for PH projects (see paragraph 6.19 Performance Incentive Fees).

1.2.21.2.5. Provide SAF/IEI, AF/A4C, MAJCOMs and AFIMSC/CC results and status of Annual Site Visits, CEL surveys, health and life safety concerns to include actions taken to resolve identified issues.

1.2.21.3. Provide program management reviews of FH, UH, and PH programs.

1.2.21.4. Inform SAF/IEI and AF/A4C of significant or sensitive issues that may garner the attention of SAF/IE.

1.2.21.5. Provide Housing Program reach-back support to installations and MAJCOMs.

AFI32-6000 18 MARCH 2020 17

1.2.21.6. Review base-initiated Housing Program products and waiver requests for technical sufficiency prior to forwarding requests to AFIMSC for further coordination with

MAJCOMs, as required.

1.2.21.7. Attend Housing Oversight Board forums semiannually.

1.2.22. Air Force Civil Engineer Center, AF Portfolio Management (AFCEC/CIM) will:

1.2.22.1. Perform overarching program and portfolio management and execution for FH, UH, and PH programs.

1.2.22.2. Coordinate with MAJCOMs, AFIMSC Detachments, and Installation-level organizations on housing issues to ensure equities are addressed.

1.2.22.3. Perform continual evaluation of installation Self-Assessment Checklists IAW

AFIMSC/IG requirements.

1.2.22.4. Prepare analysis of installation policy implementation and provide AF/A4CA feedback/recommendations through the Management Internal Control Toolset.

1.2.22.5. Develop Integrated Manpower Requirements Documents and conduct housing studies, plans, and analyses to include the FHMP, HRMA, HCP, and DMP.

1.2.22.6. Validate and execute FH and UH projects in compliance with the FHMP and

DMP.

1.2.22.7. Certify that project economic analyses are completed for installation FH and UH

MILCON projects. Certification authority may not be further delegated.

1.2.22.8. Assist installations in developing and coordinating Memoranda of Agreement, or other alternatives, to ensure compliance with Section 106 of the National Historic

Preservation Agency. (T-0) This applies to installations with government-controlled and privatized housing.

1.2.22.9. Develop supporting documentation for the Program Objective Memorandum and

Budget Estimate Submission in support of AFIMSC/RM.

1.2.22.10. Validate installation housing budget requests including GOQ requirements in the annual execution plan to ensure compliance with AF policy and program requirements.

1.2.22.11. Execute eMH Intermediate HQ-level responsibilities. Ensure installations use eMH for all housing programs and maintain accurate database information based on daily operations and transactions.

1.2.22.12. Ensure housing inventory utilization rates meet or exceed Air Force standards.

Review, validate and submit quarterly Inventory and Utilization metrics IAW eMH protocols.

1.2.22.13. Approve/disapprove requests for FH retention beyond 60 days after retirement or separation.

1.2.22.14. Validate, prepare, and staff requests for the use of appropriated funds (non-FH) in PH.

18 AFI32-6000 18 MARCH 2020

1.2.22.15. Ensure installation housing personnel attend appropriate Air Force Institute of

Technology (AFIT) housing education and AFCEC housing training courses approved by the Housing Education Review Committee, and are adequately trained.

1.2.22.16. Participate on the Housing Education Review Committee and support AFIT with delivery of course material as required.

1.2.22.17. Conduct PH portfolio management and report performance execution including occupancy, ensure transaction compliance, evaluate and lead efforts for proposed changes to project transaction documents, lead restructure, refinance and amendment analysis and execution, and take action(s) to mitigate financial and legal risk to the AF.

1.2.22.17.1. Review and submit annual PH project owner budgets to AFCEC/CI for approval.

1.2.22.17.2. Review base quarterly compliance checklists, tenant surveys, quarterly project summary reports, and project action plans and conduct annual site surveys to measure compliance with closing documents. Initiate and monitor corrective action plans.

1.2.22.17.3. Provide MAJCOM PH portfolio scorecards, which provide a snapshot of project performance.

1.2.22.17.4. Serve as group Management Review Committee (MRC) Co-Chair for multiple-commands. Perform oversight role for non-AFCEC co-chaired MRCs ensuring meetings occur as directed in transaction documents. Assists MAJCOMs, USAFA, AFDW, and installation with outstanding issues.

1.2.22.17.5. Coordinate utility rate structure and privatized family housing unit pricing policy between PO and the installation and AFCEC/Energy Directorate annually.

1.2.22.17.6. Verify compliance with Davis Bacon Wage Act (40 U.S.C. § 3141 et seq.), as required. (T-0)

1.2.22.17.7. Attend Housing Oversight Group forums at a minimum semiannually, or if necessitated by events, quarterly.

1.2.23. Air Force Civil Engineer Center, Facility Engineering Directorate (AFCEC/CF) will execute the FH and UH construction programs, to include project management of associated FH Construction and MILCON funding.

1.2.24. Air Force Civil Engineer Center, Planning and Integration Directorate

(AFCEC/CP) will:

1.2.24.1. Ensure Installation planning products housed within the Comprehensive

Planning Platform (e.g. District Plans, Area Development Plans) include Family Housing and Unaccompanied Housing planning requirements.

1.2.24.2. Support development of AF-wide housing program investment strategy to ensure

MAJCOM, Air Staff, and Secretariat priorities are addressed within funding constraints and strategic guidance.

1.2.25. Air Force Civil Engineer Center, Installation Technology Functional

Management Office (AFCEC/CT) will:

AFI32-6000 18 MARCH 2020 19

1.2.25.1. Provide O&M budget inputs and ensure payment to Navy Program Manager for

AF use of eMH for UH Program as part of Memorandum of Agreement.

1.2.25.2. Ensure integration of housing IT solution with other A4C IT requirements.

1.2.26. Air Force Institute of Technology (AFIT) will:

1.2.26.1. Provide continuing education courses in support of FH and UH housing programs.

1.2.26.2. Facilitate the Housing Education Review Committee with AF/A4CA and

AFCEC/CIM to review and establish annual housing education and training requirements.

1.2.27. Installation Commander (hereafter referred to as "Commander") will:

1.2.27.1. Retain and use Commander Authorities relating to installation security and mission; health, welfare, safety, and security of persons on the installation; and maintenance of good order and discipline established in law, regulation, or military custom.

(T-0)

1.2.27.2. Use this instruction to manage and administer FH and UH facilities under their control or jurisdiction and with broad authority to plan, program and determine the best use of installation resources for housing programs including furnishings management. (T-

0) Commander may not exercise this authority to waive or implement policy in order to benefit only their own housing unit or the unit of a person senior in rank. (T-1)

Commanders may delegate approval and disapproval authorities unless otherwise specified.

1.2.27.3. Establish installation FH, UH, and furnishings management programs and oversight of PH, with local processes and procedures IAW this instruction. (T-0)

1.2.27.4. Respond to resident concerns regarding health and life safety of FH, UH and PH.

(T-1)

1.2.27.5. Authorize and direct installation security personnel to conduct periodic security inspections, in accordance with installation defense plan, throughout PH areas of the installation leased to the project owner. The security inspections must be conducted by installation security personnel in conjunction with their official duties and in compliance with the PH project transaction documents. (T-1)

1.2.27.6. Ensure all military personnel and their families, to include eligible civilians, are provided housing referral and relocation services and make contact with Military Housing

Office (MHO) prior to entering into a rental or lease agreement. (T-0)

1.2.27.7. Authorize inquiry into allegations of housing discrimination against applicants for housing, render the determination of discrimination and impose restrictive sanctions for validated complaints IAW DoD Instruction (DoDI) 1100.16, Equal Opportunity in Off-

Base Housing. This responsibility may not be delegated. (T-0)

1.2.27.8. Ensure adequacy standards for FH and UH facilities are met. (T-0)

1.2.27.9. Coordinate on installation housing planning documents to include the installation

HRMA, HCP, FHMP, and DMP. (T-1)

20 AFI32-6000 18 MARCH 2020

1.2.27.10. Provide appropriated funds to operate and maintain UH and furnishings management to support base wide requirements. (T-0) Ensure FH appropriated O&M and investment funding is budgeted annually to AFIMSC to support installation management and housing improvements. (T-0)

1.2.27.11. Establish a MHO within Civil Engineer Squadron/Group (CE) under the CE

Installation Management Flight and provide manpower authorizations for daily operations for FH and UH programs including furnishings management and oversight of PH. (T-1)

1.2.27.12. Ensure adherence to requirements set forth in the AF Personnel Center (AFPC)

Developmental Special Duty Nomination and Selection Program Personal Services

Delivery Guide to select members for Airmen Dormitory Leader positions. (T-1)

1.2.27.13. Provide suitable office and warehouse spaces that meet AF and DoD standards to accommodate FH, UH, and furnishings management operations. (T-1)

1.2.27.14. Rely on the local community first to provide housing for DoD families assigned to AF installations in CONUS and non-foreign locations. (T-0)

1.2.27.15. Rely on the local community where appropriate for DoD families in foreign locations. Assist in the development of a Business Case Analysis to determine housing requirements. (T-1)

1.2.27.16. House unaccompanied Airmen in grades E-1 through E-3 and E-4 with less than

3 years of service in government-controlled UH. (T-1)

1.2.27.17. Provide and maintain Unaccompanied Officer Quarters and Unaccompanied

Non-Commissioned Officer Quarters as part of UH inventory where required. (T-2)

1.2.27.18. Establish when members are required to reside on base for reasons of military necessity, readiness, or discipline. (T-1)

1.2.27.19. Establish Key and Essential (K&E) positions and military necessity for K&E and command personnel to reside on the installation. (T-1)

1.2.27.20. Develop a base supplement to this instruction as required and identify K&E including command positions. (T-1)

1.2.27.21. As appropriate, establish an installation GOQ Management Team comprised of points of contact (POCs) from the installation MHO and PH project owner to effectively manage and provide services for GOQs. (T-1)

1.2.27.22. Establish local standards for fixtures, finishes and upgrades for government-owned GOQs. (T-1)

1.2.27.23. Ensure base agencies involved in GOQ management use appropriate funding, and report GOQ expenses as required. (T-0)

1.2.27.24. Ensure BCE (or deputy), MHO Manager, and GOQ Management Team members complete the AFIT-provided GOQ management course. (T-1)

1.2.27.25. Enforce mandatory use of the DoD designated housing information management system, Enterprise Military Housing (eMH), as the approved Defense

Business System and authoritative data source for housing assets in DoD real property databases. (T-0)

AFI32-6000 18 MARCH 2020 21

1.2.27.26. Maintain optimum utilization of government-owned housing assets to include a rate of 98 percent occupancy for FH, a rate of 95 percent for all priorities in dormitories, Unaccompanied Officer Quarters and Unaccompanied Non-Commissioned Officer

Quarters, and a minimum utilization rate of 95 percent for Priority 1 and 2 personnel. (T-

1)

1.2.27.27. Implement mandatory housing assignment policy for FH in overseas locations to ensure optimum utilization of 98 percent. (T-1) Commander shall not mandatorily assign members to homes that have a Facility Condition Index adequacy score of less than

60. (T-1) Notify AF/A4C when implemented or acquire waiver if required. (T-1)

1.2.27.28. Approve annual redistribution assessment for FH and space allocation assessment for UH to ensure optimal utilization. (T-1)

1.2.27.29. Establish local procedures for screening those members who are determined eligible for “Housing Flexibility for Certain Armed Forces Members with Dependents, Permanent Change of Station (PCS) within the United States” in accordance with Title 37, U.S.C. § 403a as implemented by DoDI 1315.18, Procedures for Military Personnel

Assignments (hereafter referred to as “Housing Flexibility”). (T-0) Advanced and delayed dependent housing allowance waivers are further implemented by the Joint Travel

Regulations (JTR), para. 100915. (T-0)

1.2.27.30. Approve/disapprove requests for a member-disclosed sex offenders to reside in

FH, UH, and PH after coordination with the Staff Judge Advocate, Air Force Office of

Special Investigations (AFOSI), Security Forces, and the Force Support Squadron.

Authority may not be delegated. (T-1)

1.2.27.31. Establish local Service Dog policy incorporating AF policies. (T-0)

1.2.27.32. Establish local pet policy incorporating AF policies. (T-1)

1.2.27.33. Establish local commercial activities policy specific to FH, UH, and PH. (T-1)

1.2.27.34. Establish local policy regarding personal preference options for FH. (T-1)

1.2.27.35. Direct government-funded local moves and Non-Temporary Storage IAW JTR, this AFI, and PH transaction documents. (T-0) Approval authority may be delegated to the installation MHO Manager.

1.2.27.36. Authorize UH Priority 1 and 2 personnel to relocate off-base with allowances when the minimum utilization rate for Priority 1 and 2 personnel exceeds 95 percent. (T-

1) Approval authority may be delegated, in writing, to the BCE or MHO Manager to approve relocation of Priority 2 personnel. The Commander must authorize the relocation of Priority 1 personnel. (T-1)

1.2.27.37. Establish a single base-wide waiting list for UH personnel desiring to reside in community housing with allowances. (T-1)

1.2.27.38. Approve UH requests for off-base residency (with allowances), hardship and priority assignments to UH. (T-1) Approval authority may be delegated, in writing, to the mission support group commander or equivalent, but disapproval action remains with the

Commander.

22 AFI32-6000 18 MARCH 2020

1.2.27.39. Ensure UH assignments are being accomplished without regard to race, color, religion, national origin, sex, or sexual orientation (except to provide privacy between members or to avoid adjoining room assignment to opposite gender). (T-0)

1.2.27.40. Establish dormitory inspection criteria and ensure subordinate commanders conduct inspections. (T-1)

1.2.27.41. Establish a bay orderly program. (T-1)

1.2.27.42. Establish local social visitor policy incorporating AF policies. (T-1)

1.2.27.43. Establish a dormitory resident morale program and ensure all subordinate commanders, as applicable, visit respective residents at least monthly. (T-1)

1.2.27.44. Establish Dormitory Councils. (T-1)

1.2.27.45. Implement surplus UH policy. (T-0) In concert with the MAJCOM and

AFCEC/CIM, identify and determine disposition of surplus UH and ensure appropriate approvals are obtained. (T-1)

1.2.27.46. Lease or contract for UH facilities, as required. (T-2)

1.2.27.47. Approve 5-year long range furnishings plans for FH and O&M facilities. In

OCONUS locations, include community housing support. (T-1)

1.2.27.48. Ensure a Report of Survey is completed for suspected lost, damaged or destroyed government property. (T-0)

1.2.27.49. Approve and disapprove the following member requests associated with FH.

(T-1) Commanders may delegate approval and disapproval authority unless otherwise stated below.

1.2.27.49.1. FH retention and termination requests. Disapproval authority may be delegated no lower than the mission support group commander or equivalent. (T-1)

1.2.27.49.2. Requests for hardship consideration. Disapproval may not be delegated.

(T-1)

1.2.27.49.3. Waivers to 1-year mandatory residency requirement. (T-1)

1.2.27.49.4. Waivers associated with involuntary relocations. (T-1)

1.2.27.49.5. Requests for members evicted from FH to reapply for housing. (T-1)

1.2.27.49.6. Permanent redistribution of FH. (T-1)

1.2.27.49.7. Waivers to 30-day limit of social visits in FH. (T-1)

1.2.27.49.8. Requests to replace carpeting in FH (non-GOQs) in less than 7 years. (T-

1)

1.2.27.49.9. Requests for live-in child care provider. (T-1) Approval authority may not be delegated below the mission support group commander or equivalent.

1.2.27.50. Establish and co-chair with the PH project owner, the Management Review

Committee for single-base PH projects ensuring functional area OPR support. (T-1) May not be delegated below Installation Vice Commander.

AFI32-6000 18 MARCH 2020 23

1.2.27.51. Establish and co-chair with the PH project owner, the Installation Management

Review Committee for each base in a grouped PH project.

1.2.27.52. Establish Privatized Housing Resident Advocate as part of the command staff

(see paragraph 6.7) and Resident Councils (see paragraph 6.8).

1.2.27.53. Establish routine partnering meetings with the PH project owner to resolve local and day-to-day issues. (T-1)

1.2.27.54. Communicate pertinent health and life safety issues and work orders and significant trends in PH to MAJCOM/CC and AFCEC/CIM, at least quarterly.

1.2.27.55. Review annual operating budget and Capital Repair and Replacement (plan and budget) and provide comments to AFCEC/CI.

1.2.27.56. Determine quarterly Commander Evaluation score IAW AFCEC/CIM guidance and established survey parameters for Performance Incentive Fees. May not be delegated below Installation Vice Commander. (T-1)

1.2.27.57. Participate with AFCEC/CI in resolving transactional disputes with the PH project owners IAW transaction and delegation documents. (T-1)

1.2.27.58. Establish local credentialing procedures associated with non-DoD affiliated persons leasing PH and ensure application of base access procedures for all PH residents and PH project owner personnel. (T-0)

1.2.27.59. Review annual PH resident satisfaction survey results and AFCEC-approved project owner action plans to ensure installation and resident concerns are addressed. (T-

1)

1.2.27.60. Consult on any proposed standardization products developed by AFCEC/CI

Portfolio Management. (T-1)

1.2.27.61. Request approval for use of appropriated funds in PH. (T-0)

1.2.27.62. Sign the Certificate of Compliance for Critical Planning Actions after

Installation Facilities Board approval. (T-1)

1.2.27.63. Approve antiterrorism and mission-related permanently installed communications requirements for FH units. (T-1)

1.2.27.64. Ensure that the Facilities Board reviews the Military Family Housing Program in accordance with AFI 32-1015, Integrated Installation Planning.

1.2.27.65. Serve as the office of responsibility for Privatized Housing Resident Advocate duties.

1.2.27.66. Review annually the mold mitigation plan and pest control plan of each PO managing housing units for the installation. Notify the PO and AFCEC/CI if deficiencies are identified in either plan. (T-0)

1.2.27.67. Upon request by the MHO Manager, use assigned bio-environmental personnel or contractor equivalent at the installation to test housing units for mold, unsafe water conditions, and other health and safety conditions. (T-0)

1.2.28. Installation Command Chief Master Sergeant (CCM) will:

24 AFI32-6000 18 MARCH 2020

1.2.28.1. Serve as the senior enlisted advocate for the UH program. (T-1)

1.2.28.2. Establish base level review and validation program for eligible members nominated through the Developmental Special Duty program for Airmen Dormitory

Leader positions and include MHO Manager in the selection process. (T-1)

1.2.28.3. Coordinate with squadron commanders and first sergeants on health, safety, and morale issues affecting dormitory residents. (T-1)

1.2.28.4. Chair the Installation Dormitory Council and brief senior leadership on enlisted

UH matters. (T-1)

1.2.29. Privatized Housing Resident Advocate will:

1.2.29.1. Serve as the point of contact to assist military members and their families residing in PH who seek solutions to unresolved problems, concerns and needs.

1.2.29.2. Consult with member or member’s dependents on landlord/tenant rights as contained in laws, privatization agreements, DoD and AF regulations when requested.

1.2.29.3. Take a proactive approach to ensure the concerns of military members and their families regarding PH are addressed and elevated to the appropriate levels within the chain of command.

1.2.29.4. Document resident concerns with PH, perform trend analysis, identify opportunities for improvement and provide feedback to the Installation Commander and other government officials as required.

1.2.29.5. Inform the Commander when a resident complaint may involve reasons for litigation.

1.2.29.6. Plan, schedule and coordinate activities associated with PH Resident Councils and participate in housing advocacy activities.

1.2.29.7. Assist with public relations involving PH residency to promote members’ awareness of…