Attachment 1 - Abridged 2027 Senate Food Services Scope of Work.pdf

Abridged Statement of Work

2027 Senate Food Services

1. Introduction Serving Congress and the Supreme Court, the Architect of the Capitol (AOC) is the builder and steward of the landmark buildings and grounds of Capitol Hill. Our staff preserves and maintains the historic buildings, monuments, art, and inspirational gardens on the Capitol campus.

Recognizing the trust placed in us by Congress and the American people, the AOC team is committed to providing a safe environment and inspiring experiences for all who work and visit the symbol of American democracy.

The mission of the AOC is to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. The AOC is responsible for the maintenance, operation, development, and preservation of 18.4 million square feet of buildings and more than 570 acres of land throughout Capitol Hill. The AOC provides a welcoming and educational environment for millions of visitors through the U.S. Capitol Visitor Center and the U.S. Botanic Garden.

Learn more at www.aoc.gov.

The AOC manages food services on behalf of the United States Senate (“Senate”). Senate dining operations are unique given the congressional environment in which they exist. In addition to historic and architectural value, food services provide Members of Congress, their staff, supporting agencies, and visitors with a convenient solution and facilitate legislative and representational work of Congress.

Food service operations at the Senate are designated as essential support activities or functions under section 307 of the Legislative Branch Appropriations Act, 1988, Public Law 100-202, 101 Stat. 1329-290, 1329-309 (1987), which is a statutory note to 4 U.S.C. § 105.

2. Background

The Senate food service operation is comprised of cafes, catering, coffee shops, convenience stores, and vending services on the Senate side of Capitol Hill.

The following food service outlets and related locations are included in this Statement of Work

(SOW):

• Senate Carryout (U.S. Capitol)

• Coffee Shop (Dirksen Senate Office Building)

• Catering Services (throughout Senate spaces)

• Dirksen Cafe (Dirksen Senate Office Building)

• Senate Dining Room (U.S. Capitol)

• Dirksen Ground Level (Dirksen Senate Office Building)

• Inside Scoop (convenience store, Dirksen Senate Office Building) http://www.aoc.gov/

• Hart Coffee Cart (Hart Senate Office Building)

• The Refectory (convenience store, U.S. Capitol)

• Vending (throughout Senate spaces)

• Russell Senate Office Building Food Unit (Russell Senate Office Building)

Senate food services facilities operate in a unique congressional environment. The Contractor must be cognizant of the challenges and uniqueness of the Senate environment, diverse populations, and everyday operations that support Congress. Senate dining operations operate according to the schedule of Congress which can be less predictable than schedules of other institutions and can fluctuate based on the needs of the Senate and legislative business. As such, while the Senate is in session, the Contractor must accommodate last-minute requests for food service support and schedule changes. Building population and participation rates in food service operations decrease when the Senate is out of session.

Customers of Senate food service operations include Senators, Senators' staff, elected officials, supporting agencies of Congress, and visitors. Supporting agencies of Congress include the AOC, Senate Sergeant at Arms (“SAA”), Secretary of the Senate, U.S. Capitol Police (“USCP”), and various contracted staff. Unlike other federal buildings, the Senate food services are open to visitors. Visitors include constituents, tourists, trade groups, school groups, issue advocates, other government agencies, and workers from nearby office buildings. An average of 2 million people visit the Senate Office Buildings each year.

The Senate is in the process of revitalizing its food services. The AOC has been allocated funding to design restaurant renovations for the Capitol Building and the Senate Office Buildings. The AOC may commence the design development phase within the base period of this contract. As appropriate, the AOC will share the design progress and phased renovation schedule with the Contractor as they are developed. The AOC will use its best effort to arrange for alternative spaces for the Contractor, likely during subsequent option periods of performance.

The AOC anticipates commencing a phased renovation once the design is complete and subject to availability of funding. The AOC will direct the sequence of the renovations by facilities. The AOC anticipates needing to provide continuous food services during renovations. The AOC will communicate planned renovations to the Contractor no later than one hundred twenty (120) calendar days prior to construction so it can make operational adjustments.

3. Scope of Work

The Contractor shall provide food services to include one (1) fine dining executive dining room,

(1) cafeteria, three (3) diner-like/carryout, two (2) convenience stores, vending operations (approximately 55 machines over 15 locations), catering and/or other related services, as described below. Services covered by these contracts are vital to the successful accomplishment of the AOC’s mission. The Contractor will maintain continuity of services, without interruption, throughout the entire term of the contract.

Contract Food Service Units Contract 1 Russell Food Service Unit

Contract 2 Senate Carryout Senate Dining Room Refectory Dirksen Café Dirksen Coffee Shop Catering Vending

Contract 3 Inside Scoop Dirksen Ground Level Hart Cart

4. Food Service Outlets and Hours of Operation

Senate food service facilities, vending, convenience stores, and catering are located in the U.S.

Capitol, the Dirksen Senate Office Building (“DSOB"), and the Hart Senate Office Building (“HSOB”), and the Russell Senate Office Buildings (“RSOB”). Facilities in this Statement of Work (SOW) are listed below. In addition, the AOC may award additional or different service facilities throughout the Senate Office Buildings. Based on the legislative calendar or special events, food service facilities are generally closed on Saturdays, Sundays, and Federal holidays unless otherwise directed. Federal Holidays can be found at opm.gov. Convenience stores and vending throughout the Senate complex is 24 hours a day, 7 days a week, 365 days a year.

The Senate calendar and holiday schedule can be found at: www.senate.gov. The following food service facilities are operational during the hours listed in Table 1. The hours are subject to change and may fluctuate based on business case/needs.

Table 1: Core Operating Hours

Food Service Facility

Location In Session Out of Session Hours

Senate Dining Room Capitol Building S-110

Monday – Friday 8:00 a.m. – 3:00 p.m.

Closed

Senate Carryout Capitol Building

SB-10

Monday – Friday 7:00 a.m. – 3:00 p.m.

or until Senate adjourns, latest 9:00 p.m.

7:00 a.m. – 3:00 p.m.

https://www.opm.gov/policy-data-oversight/pay-leave/federal-holidays/#url=2023 http://www.senate.gov/

Coffee Shop Dirksen Office Building

SDB-RE

Monday – Friday 7:00 a.m. – 4:30 p.m.

Monday – Friday 7:00 a.m. – 4:30 p.m.

Dirksen Café Dirksen Office Building

SDB-R7

Dirksen Ground Level

Dirksen Office Building

SDG-21

Monday – Friday 8:00 a.m. – 6:00 p.m.

Monday – Friday 8:00 a.m. – 4:00 p.m.

Vending Throughout the SOB and Senate side of the Capitol Building and additional offsite facilities.

24 hours/7 days a week

24 hours/7 days a week

Inside Scoop C-store

Dirksen Office Building

SDG-21A

24 hours/7 days a week

24 hours/7 days a week

Hart Coffee Cart Hart Office Building Atrium

8:00 a.m. – 1:00 p.m. 8:00 a.m. – 1:00 p.m.

Refectory C-store Capitol Building S-112A

24 hours/7 days a week

24 hours/7 days a week

Catering

Various locations As needed, 24 hours/7 days a week

As needed, 24 hours/7

Russell Senate Office Building Food Unit

Russell Senate Building

SRB-63

Monday – Friday 7:00 a.m. – 4:00 p.m.

7:00 a.m. – 4:00 p.m.

If a permanent change in operational hours is requested, the Contractor will seek approval for the change from the Contracting Officer’s Representative (“COR”) and Contracting Officer (“CO”) and provide documentation to support its request. Permanent changes to the operational hours require a contract modification.

5. Extended Sessions of Congress/Extended Operating Hours

Hours of operation for the Senate Carryout are established to provide food services while the Senate is in session and must be flexible to accommodate late(r) sessions, as needed. Varying hours of operation reflect the varying schedule of the Senate; the Senate Carryout must remain open while the Senate is in session, latest 9:00 p.m.

There may be times the Senate stays In Session on the weekend. If this occurs, the Contractor is required to open the Senate Carryout with a limited menu to serve the community. The 24/7 units, Inside Scoop and the Refectory, are required to be stocked with self-serve coffee and fresh foods. Hours of operation of the Senate Carryout are 7:00am until the Senate adjourns, the latest 9:00pm.

There may be special circumstances where food service facilities are open outside of hours listed in Table 1, i.e., during Inauguration, the Senate Carryout has remained open after 9:00 p.m. to meet the needs of the Senate community and members of the press. Extended sessions of Congress may necessitate the Senate Carryout to remain open beyond 9:00 p.m. to meet the needs of the Senate community. Requests to operate outside of these hours shall be at the written direction of the CO.

6. Reduced Operating Hours

There may be exceptions to hours of operation listed in Table 1 when Senate food service facilities may operate under reduced operating hours when the Senate is not in session, as approved by the COR.

7. Modifications to Service Schedule

The Contractor shall maintain the core operating hours as specified under Table 1 above unless otherwise directed in writing by the COR. During periods of inclement weather and/or emergencies, AOC closure decisions are made independently of the Office of Personnel Management (“OPM”). The Contractor shall have written instruction from the COR in the event of inclement weather or emergency status for all food service operations. The Contractor shall maintain close contact with the COR to determine whether food service is required during these periods. Senate food services and all associated functions are designated “essential.” As an essential support activity or function, the Contractor’s essential personnel will be required to work unless the COR permits the Contractor to close operations.

8. Food Service Selections

Food Service Facility

Seating Capacity

Operation Type

Breakfast Lunch

Senate Dining Room

100 Fine Dining Restaurant A la Carte A la Carte

Senate Carryout

15 Made to Order/ Limited Seating

Grill, baked goods, hot/cold cereal, hot/cold drinks

Grill, pre-made sandwiches/salads/baked goods, soup, hot/cold drinks

Coffee Shop

Fast Casual / Counter Service

Hot/Cold beverages, prepackaged sandwiches/snacks, whole fresh fruit, ice cream, baked goods

Hot/Cold beverages, prepackaged sandwiches/salads/snacks, whole fresh fruit, ice cream, baked goods

Dirksen Café

500 Food Stations The Dirksen Café serves as the main food service outlet which offers multiple menu and food station options which satisfies varying price points.

Hot food buffet, grill, breakfast sandwiches, baked goods, hot/cold cereal, hot/cold drinks, fruit and yogurt

Hot food stations, grill, deli, pizza, soup, salad bar, baked goods, prepackaged sandwiches/salads, desserts, hot/cold drinks

Dirksen Ground Level*

Fast Casual / Counter Service

Grill, Coffee bar, breakfast sandwiches, baked goods, hot/cold cereal, hot/cold drinks, fruit and yogurt

Grill, Coffee bar, prepackaged sandwiches/salads/baked goods, desserts, hot/cold drinks

Vending N/A

Machine Operated

Sundries, Hot/cold beverages, prepackaged sandwiches/salads/foods & snacks, fruit, ice cream, bulk and individual snacks and candy

Sundries, Hot/cold beverages, prepackaged sandwiches/salads/foods & snacks, fruit, ice cream, bulk and individual snacks and candy

Inside Scoop C-store

N/A Convenience Store – All self-checkout, Sundries, Hot/cold beverages, prepackaged sandwiches/salads/foods & snacks, fruit, ice

Sundries, Hot/cold beverages, prepackaged sandwiches/salads/foods & snacks, fruit, ice cream, *Not yet operational

9. Food Quality Standards

Contractor will serve items in accordance with applicable provisions of FDA Food Code, USDA, Food and Safety Inspection Service (FSIS), ensuring meat, poultry, dairy, and egg products are safe and properly labeled to help prevent foodborne illnesses and support nutritional health maintenance and chronic-disease prevention.

10. General Food Quality Guidelines

The AOC reserves the right to examine all records, documents, logs, and information pertaining to food quality, Contractor performance, and/or safety at any time.

Dependent upon the offerings, the Contractor will make every effort to provide daily:

1. Premium artisan whole grain breads and rolls where bread is offered, including breakfast pastries (English muffins, bagels, etc.).

2. A gluten free bread option.

3. Variety of items that are high in nutritional value and promote Recommended Dietary

Allowances.

4. Variety of food and beverage for more, better, and new market opportunities and follow updated evidence in nutrition policy, education, outreach to reflect the latest nutrition science.

cashless cream, bulk and individual snacks and candy bulk and individual snacks and candy

Hart Coffee Cart*

TBD Coffee Cart Coffee, tea, pastries Coffee, tea, pastries

Refectory C-store

N/A Convenience Store – All self-checkout, cashless

Sundries, Hot/cold beverages, prepackaged sandwiches/salads/foods & snacks, fruit, ice cream, bulk and individual snacks and candy

Sundries, Hot/cold beverages, prepackaged sandwiches/salads/foods & snacks, fruit, ice cream, bulk and individual snacks and candy

Catering

N/A Various locations

Russell Senate Office Building Food Unit

Fast Casual / Counter Service

Hot/Cold food buffet, made to order sandwiches, baked goods, hot/cold beverages

Hot/Cold food buffet, made to order sandwiches, baked goods, hot/cold beverages

5. Fresh fruit, meats, and dairy. Meats should be roasted in house; in instances where in-house roasting is not available or cost prohibitive, Contractor must submit a product specification for approval by COR.

6. Whole foods and limit the use of artificial flavorings.

11. Service Areas, Personnel, and Wares

The following general standards will apply to all food service areas:

• Dishes, glassware, and utensils will be handled in a sanitary manner. Appropriate serving utensils will be used to plate food products, and fingers will not contact food surfaces.

• Food and beverage items will be available for take-out with appropriate recyclable service ware.

• All disposable service ware, including trays, utensils, napkins, cups, and other items will be of high-quality.

• Non-disposable service ware and equipment will be of high quality and certified or classified as acceptable for sanitation per the 2022 Food and Drug Administration (“FDA”) Food Code Section 4-205.10, or latest version.

• Splattering or other sloppy service practices will not be tolerated.

• Foods will always be portioned according to established portion sizes.

• Employees assigned to counter stations will be familiar with menu items, accompaniments, prices, and correct portion sizes.

• All employees will be professional, polite, and attentive to the patron's needs and provide courteous customer service.

• Condiment stations in the dining room for patron self-service will be monitored to ensure they are clean and appropriately stocked throughout the service hours.

• Patrons are responsible for depositing soiled service ware in containers that are segregated for compostables, recyclables and landfill waste. The AOC will provide containers strategically located in the dining area. The Contractor will monitor these receptacles and empty immediately when full.

• The Contractor will be responsible for ensuring that the exterior and the interior of the receptacles are cleaned and disinfected on a frequency (minimum daily) that will prevent unsightly dust, dirt, and food waste buildup.

• All floors, tables, and chairs will be actively cleaned by Contractor staff during and after service to remove remaining soiled service ware and clean table and chair surfaces.

12. Sanitation Inspections

The Contractor will furnish all labor, supplies, materials, equipment, and supervision sufficient to serve high quality food under clean and sanitary conditions. The service will be in accordance with the provisions and recommendations contained in the most recent Food Code published by the U.S. Department of Health and Human Services, Public Health Service, and FDA. The contractor will follow a “clean-as-you-go” policy. The food service facility is subject to inspection by the AOC and the Office of Attending Physician (OAP) at any time. The Contractor shall also adhere to the following standards and guidelines:

• In preparation, production, office, dining, vending, and all other food service areas, the contractor shall maintain all fixtures, equipment, materials, utensils, floor surfaces, walls, doors and other surfaces in a sanitary condition.

• In the dining areas, the contractor shall ensure that the food service seating and trash disposal areas are free of used containers, napkins, and soiled service ware.

Tabletops, bases and chairs will always be clean. Consumer recycling and trash receptacles will be placed in visible locations in dining areas.

• The Contractor will remove trash in the seating area and transport it to the Dirksen or Capitol Visitors Center loading dock in accordance with the “Operating Responsibilities Matrix” of the contract. The Contractor shall collect and transport recyclables and/or compostables to the loading dock for placement in the appropriate receptacles in accordance with the Senate Office Building Recycling Program. All waste management will comply with applicable Federal and local requirements.

• The Contractor shall provide all janitorial services for the food service areas, to include but not limited to daily cleaning of floors, kitchen, seating, tables, condiment stations, and utensil stations. The Contractor shall clean all interior walls in all food service areas, and clean hard surface flooring in accordance with industry standards or per FDA Food Code.

• Failure to keep any of the facilities in a clean and sanitary condition satisfactory to the AOC or the OAP may result in the authorization of cleaning of the facilities by other means and charging the cost of such work to the Contractor.

• Within fourteen (14) calendar days of issuance of an OAP report, the Contractor shall address all findings in it and confirm in writing through the COR that it has addressed all of the report’s findings.

Failure to comply with OAP directives may result in a Cure Notice from the CO and other financial penalties per the Quality Assurance Surveillance Plan (“QASP”).

13. Deep Cleaning

The Contractor shall perform “deep cleaning” quarterly, including pulling out equipment to clean hard to reach areas. Deep cleaning is defined as a comprehensive and thorough cleaning process that goes beyond visible areas and routine cleaning tasks. Key characteristics include comprehensive cleaning to include disinfecting, removal of stains and buildup, and attention to detail.

The Contractor shall provide a quarterly “deep cleaning schedule” to the COR no later than thirty (30) calendar days before each 1 week or longer recess date. The Contractor will ensure the deep cleaning was completed. An inspection of the spaces will be conducted by a representative of the COR and a representative of the Contractor at an exact date, to be determined by the COR.

The COR may direct the Contractor to deep clean equipment in addition to quarterly if the areas become heavily soiled and untidy. Completion of the cleaning must be conducted no later than twenty-four (24) hours after completion and inspection of the area will be performed in a mutually agreed upon time.

14. Nutritional Information

Product will include labels in accordance with FDA regulations and guidelines.

It is imperative that all items known to contain critical dietary allergens, in accordance with the FDA allergen guidelines, are clearly marked with appropriate warning language or symbols on all labeling and signage.

15. Historical Menu Items

The Contractor must follow the specific recipes of the historical menu items of the “Senate Bean Soup”, “Senate Bread Pudding”, and “Poultry Pot Pie”. No changes may be made to the recipe unless approved by the COR. “The Senate Bean Soup” must be offered daily at the Dirksen Cafe and Senate Dining Room locations. See www.senate.gov for additional details and Section J as Attachment 1 “Senate Food Service Historical Food Items with Recipes”.

16. Oil Disposal

The Dirksen Cafe and Dirksen Ground Level units are equipped with an oil recycling pump, which is maintained by Restaurant Technologies, formerly known as RTI. The Contractor must establish an account with RTI to coordinate deliveries and the removal of oil based on use.

The Russell Food Service Unit, the Senate Carryout, and the Senate Dining Room are not equipped with an oil recycling pump. All dirty oil must be transported to the Dirksen loading dock for proper disposal.

The Contractor is responsible for adhering to the AOC’s policies and procedures on transportation of oil, oil dumping, and oil spills, provided by the COR at commencement of the contract.

17. Outlet Information

18. Convenience Stores - "C store”

Convenience stores (“C-stores”) must fulfill customers’ immediate needs and leverage impulse purchases 24/7. The product assortment must include but is not limited to self-serve hot and cold beverages, microwavable, cold pre-packaged meals, fresh popcorn, salads, pre-packaged snacks, single-serve desserts, candy, ice cream/frozen yogurt, and fresh produce.

All food items must be pre-packaged and/or self-serve and conform to FDA standards. The Contractor must ensure the convenience store is cleaned, organized, and maintained as needed to sustain an inviting and hygienic appearance.

The AOC is not responsible for any loss or damage to products or equipment, for any reason.

19. C-Store Menu Standards o Types of snacks that are considered acceptable include packaged chips, crackers, granola bars, protein nutrition bars, nuts, etc.

o Continuous fresh popcorn must be available in mutually agreed upon locations during peak business hours to be determined by COR.

o Coffee must be available in both C-stores locations determined by the COR. All coffee brands, style, and equipment must be approved by COR.

20. Senate Dining Room (“SDR”)

The Senate Dining Room (“SDR”) is a dining option for the use of Senators and their invited guests in accordance with the Senate Handbook.

21. SDR Service Standards

The SDR is a full-service restaurant offering upscale á la carte menu options. Dress codes, staff presentations, dinner wares, ambience, and atmosphere all make up the experience in the SDR.

Over the years, the restaurant has had financial challenges. The Contractor may propose innovative options for improving the current business model of the SDR while maintaining the levels of service outlined below.

It is important to the Senate that service in the SDR is of the highest quality. The following service standards must be met:

1. Table settings include matching chinaware, matching utensils, matching glassware, fresh linens and linen napkins are on each table.

2. Customers greeted at the host stand by the SDR host within 2 minutes of arrival with an appropriate greeting, approved by the COR.

3. Customers must be seated within five (5) minutes of greeting at the host stand, subject to table availability.

4. Customers to be addressed by wait staff within five (5) minutes of being seated.

5. A warm basket of bread must be placed on table within five (5) minutes of being seated.

6. Total time for the ordered food to be prepared and served must not exceed twenty (20) minutes from time order is taken.

7. Guest meals at each table must be served simultaneously.

8. New silverware must be presented to each guest after each course, if applicable.

9. The Contractor must frequently check on seated customers.

10. Guest checks must be presented as soon as the last guest in each party has been served coffee or completed their meal.

11. Contractor must collect and process payment as quickly as possible.

12. Contractor must remove all items from the table after each party departs. Linen must be refreshed between guests.

13. Contractor must maintain the cleanliness and good order of service areas, seating areas, and floors.

14. Contractor must wear attire equivalent to a fine dining restaurant. Attire and changes in attire must be approved by the COR.

The Contractor may provide additional service standards, for review and consideration, to be mutually approved by COR and the Contractor.

22. SDR Operations

The Senate Dining Room (“SDR”) is a dining option for the use of Senators and their invited guests.

23. SDR Menus

The Senate Dining Room is a fine dining establishment. Throughout the course of contract performance, the Contractor is encouraged to propose creative and innovative menus for service in the SDR.

Additional menu items, such as “specials”, must be submitted one (1) week in advance of implementation to the COR for approval. All menus must be approved by the COR.

The Contractor must notify the COR within 2 hours of any menu changes on previously submitted items and changes must be made on all publicly shared menus.

In addition;

• All burgers must be fresh, never frozen

• Gluten free, vegetarian, and vegan items must be available

• Minimum of one (1) soup choice daily in addition to Senate Bean Soup (2 total)

• Bread basket must include warm cornbread and butter during lunch service.

• A “Senate trio” is a required menu item: salad, soup, sandwich combo

24. Catering Services

The Contractor must be able to provide catering services to the Senate community as requested.

25. Catering Background

The Contractor must be able to accommodate last-minute requests and changes for catering services. All requests must be reasonable and mutually agreed between contractor and client.

Historically, the heaviest catering orders occur on Tuesday, Wednesday, and Thursday. The busiest months are January to July, September, October, and early December. During Senate recess periods, fewer events occur.

Catering events may be held across the Senate Office Buildings: the Russell Senate Office Building, Dirksen Senate Office Building, and Hart Senate Office Building, the Senate side of the Capitol Visitors Center (“SVC”) and parts of the Capitol Building.

Upon catered event conclusion, the Contractor shall ensure the event space is cleaned and maintained to APPA Level 1 (“Orderly Spotlessness”) standards. APPA Level 1 represents the highest standard of cleanliness and maintenance within the APPA custodial and grounds standard, including:

• Removal and proper disposal of all trash and debris left from the event

• Cleaning and restoring all surfaces, floors, and fixtures to a spotless condition

Ensure the space is ready for immediate reuse

26. Preferred Vendor

The Contractor is the preferred vendor for catering and maintains exclusive use of kitchen facilities and equipment therein.

27. Additional Equipment Needs for Catered Events & Meetings

The AOC provides limited audiovisual equipment installation/setup and standard table and chair set up to accommodate all meetings/events. At the Capitol Building and SVC, tables and chairs are coordinated through SAA and at the Senate buildings, AOC Senate Office Buildings, Special Events. The Contractor must coordinate directly with the offices if any additional equipment is requested.

28. Vending

There are over 60 vending machines throughout the Senate campus.

29. Vending Locations

Vending machines are currently provided in locations throughout Senate campus.

30. Vending Products

The Contractor must identify a variety of products in collaboration with the COR and maintain adequate stock levels to ensure a varied and complete selection of products. In addition to traditional offerings, the Contractor shall provide healthy alternatives in the vending machine product mix. The Contractor must provide a schedule outlining product replacement.

31. Product Standards

• Types of snacks that are considered include packaged chips, crackers, granola bars, protein nutrition bars, nuts, etc.

• Vended coffee must be available throughout the Senate buildings, US Capitol Police Headquarter and the Senate side of the Capitol.

• Fresh sandwiches, salads, and entrees must be available.

• Sundry machines must be available.

32. Vending Machines

The Contractor must conduct inspections and restock of all machines based on product consumption. Machines may require restock 2-3 times per day.

The AOC reserves the right to alter the number of machines and locations. The Contractor will be responsible for the relocation or removal of machines as directed by the COR at the contractor’s sole expense.

All vending machines must be new, installed, and in full operating order at the start of the contract performance period and must be equipped at the contractor’s expense with the following:

• Credit/debit card readers and/or Contractor operated cashless system readers or devices that facilitate payment with smartphone applications (i.e. Google Pay, Apple Pay.)

• All refrigerated vending machines must be at least Tier III Energy star certified.

• Menus should include snacks, hot and cold beverages, food, energy drinks, fresh food (sandwiches, salads, etc), healthy options, etc.

• Must meet applicable FDA Food Code standards.

All vending machines must be fully functional, operational, and aesthetically pleasing throughout contract performance. The Contractor shall ensure that machines are always in working operating condition. The Contractor is responsible for maintenance, servicing, temperature monitoring (if applicable), and the replenishment of items dispensed by the machines. The contractor shall ensure that machines are restocked to a minimum of 90% of slots.

The ability to have real time on-line connectivity to address machine malfunctions and product outages for all or select high-volume machines/banks must be considered. The Contractor is responsible for inspections to verify cleanliness of the machines. The interior, exterior, top, back and base must be maintained in a clean and orderly manner.

The AOC is not responsible for any loss or damage to products of government or Contractor owned equipment, for any reason.

33. Food Concepts

The contractor is encouraged to offer new concepts across all food service venues for consideration and approval by the COR.

34. Branded Concepts

During contract performance, the AOC may explore (and establish) the implementation of branded concepts to be integrated into its food service operation in cooperation with the Contractor. Contractor provided proposals for branded concepts will be reviewed and approved by the COR. If approved, branded concepts will be set-up with standalone financial statements for oversight/concurrence purposes.

35. Alcoholic Beverage Service

The Contractor must provide alcoholic beverage (i.e. beer, wine and spirit) service to the SDR and all catering events where it is requested by the customer or directed by the COR.

There are no exclusive pouring or product service rights agreements in effect. This does not preclude the AOC from instituting such arrangements later.

36. Personnel and Related Requirements

Within the Capitol Hill setting, on-site contractor food service personnel may be perceived by patrons as “representatives of the AOC.” Contractor personnel shall always conduct themselves with the highest standards of moral, ethical, and professional behavior. Therefore, the AOC reserves the right to require the immediate removal from the contract any on-site personnel who do not uphold these standards.

37. Contractor New Hires Process

The Contractor shall notify the AOC before new staff members perform on-site services. New staff are subject to employment eligibility verification, a background check and fingerprinting by the USCP in accordance with the terms and conditions AOC52.204-4, Personal Identity Verification of Contractor Personnel (E-Verify) and AOC52.223-7, Special Security Clearance and Inspection Procedures. The contractor shall submit fingerprint and badging paperwork for new on-site employees within three (3) business days of employment by the Contractor.

38. Environmental/Sustainability Initiatives

Contractor must support AOC sustainability programs with marketing and merchandising materials that are implemented in retail and catering operations. Contractor must also:

1. Participate in all present and future AOC campus waste diversion programs.

2. Use environmentally friendly cleaning supplies per Environmental Protection Agency

(EPA) designations.

3. Maintain separate waste streams for recyclables, compostables, and non-recyclables in kitchen, preparation, serving, dishwashing and dining areas. Contractor may not mix recyclable or compostable materials with other trash going through the waste stream.

4. Recycle all kitchen grease and provide AOC with monthly diversion report during each monthly meeting.

5. Provide only napkins with minimum 50% post-consumer product, to be used at all retail food service locations.

6. Encourage the use of reusable vs. disposal service ware in operations that have dishwashing capabilities. Not use Styrofoam disposable food vehicles. Reusables are required in the Senate Dining Room.

7. Maximize efforts to maintain energy and water efficiencies and savings.

8. Procure and install equipment that meets AOC exceeds the Energy Star and or Federal

Energy Management Program energy efficiency guidelines.

9. With the exception of disposable utensils, source only single-use disposable service-ware that is capable of diversion through AOC’s waste management program as either recyclable or compostable, unless otherwise directed. Contractor must submit a list of all single-use disposable service ware to be reviewed and approved by AOC. Every six (6) months, the contractor has the option to submit any proposed changes in single-use items to COR for review.

10. To the maximum extent, donate edible surplus foods for human consumption while following all necessary food safety procedures, in accordance with the FDA. Report to AOC monthly to include pounds donated and recipient organization.

11. Contractor must recommend new ideas and must support current AOC initiatives regarding sustainable practices and environmentally conscious disposables and must communicate these practices to the food service customers. The AOC sustainability program must be extended to all services managed by the contractor.

12. Contractor must educate kitchen staff in recycling and composting procedures. The AOC will provide recyclable and compostable receptacles in food preparation areas.

39. Equipment

All heavy (capital, permanent (i.e., steam kettles, ovens)) equipment currently in the Senate food service facilities is owned by the AOC.

40. Government Furnished Property (GFP)

All GFP inventory currently in the food service facilities is provided to the Contractor to use in an as-in condition. See Clause AOC52.245-2 Government Furnished Property.

Microwaves, televisions, tables, and chairs located in the common areas are considered GFP but not included in the inventory list. All maintenance and repairs to these items are the responsibility of the AOC.

41. Contractor Furnished Equipment

All other equipment is the responsibility of the Contractor. All equipment must be National Sanitation Foundation (“NSF”) certified equipment (with an NSF label) or American National Standards Institute (“ANSI”) classified equipment.

42. Equipment Approvals

The AOC will have the right to review and approve any small wares or loose equipment used or in view of visitors/customers.

Before placing any new equipment in Senate food service facilities (e.g., new oven, new small ware equipment, new food cart), the Contractor must submit a proposal to the AOC that includes the specifications and pricing for all equipment. The COR must approve all new equipment proposed for Senate food service facilities by the Contractor.

43. Small wares/Loose Equipment

The Contractor must provide, at Contractor cost and expense, all small wares and loose equipment. Small wares are defined as glassware, flatware, dinnerware, pots, pans, bar supplies, décor, tabletop items, food preparation and serving utensils, storage supplies, service items, and removeable or tabletop small appliances (e.g., toasters, slicers, food processors and espresso/coffee machines). The AOC will have the right to review and approve any small wares or loose equipment used or in view of visitors/customers.

The Contractor must provide, at the Contractor’s cost and expense, all small wares and loose equipment. Small wares are defined as glassware, flatware, dinnerware, pots, pans, bar supplies, décor, tabletop items, food preparation and serving utensils, storage supplies, service items, catering equipment, office furnishings, carts, and removeable or tabletop small appliances (e.g., toasters, slicers, and espresso/coffee machines).

44. Equipment and/or Software Replacement/Augmentation

The Contractor may be directed to replace or augment existing equipment and/or software when the directive is provided by the COR. Subject to funding, the Contractor will be reimbursed for the actual purchase costs. Costs must be provided through a formal quote and submitted to the COR upon request. All quotes received will be based on most favored customer pricing.

45. Technology

The Senate community is a highly mobile and technologically savvy group. They frequently seek and use technology of all sorts to assist and enhance daily activities, including purchasing goods and services, notifications, and social media. The Contractor is responsible for incorporating technology solutions.

46. Point of Sale System (“POS”)

The Contractor shall utilize the AOC provided POS system as part of GFP. POS system must be configured so that each POS terminal can operate independently of its central server if there are network issues, or the central server fails. All terminals must be able to start working automatically in an off-line mode once it senses a connectivity or server issue.

Terminals must be able to process cash and capture credit card transactions while in this “off-line” mode in an uninterrupted manner. The AOC may direct the Contractor to purchase a POS System on behalf of the AOC. The Contractor shall be reimbursed for the actual cost of that equipment. The equipment will remain GFP. The Contractor is responsible for the software updates, preventive maintenance, and repairs. Refer to POS requirements document, Attachment J.10 “Point of Sale Technology Requirements”.

47. Mobile, Pre-Ordering, Delivery Services

The AOC may choose to have a universal mobile application platform for online ordering for customers and patrons. If so, the Contractor will be required to implement. The Contractor is responsible for ensuring that all pricing, menu, and descriptive data listed are accurate and updated as necessary.

If the AOC does not choose to have a universal mobile application platform, the Contractor must provide mobile and online ordering capabilities for customers and patrons. The Contractor must deploy an ordering platform via an application, website, and/or kiosk for pre-ordering. The Contractor’s ordering platform must be able to integrate with the AOC’s provided POS System.

The Contractor shall provide food and beverage deliveries to offices throughout the Senate Office Buildings and Senate side of the Capitol. Any delivery charges must be approved by the COR prior to implementation.

48. Method of Payment

All major credit, debit cards, devices that facilitate payment with smartphone applications (i.e.

Google Pay, Apple Pay) and cash must be accepted at each Senate food service facility. The Contractor must accept and implement any future requests from the AOC of other payment methods not currently listed within ninety (90) calendar days. The Contractor is responsible for all costs and fees associated with any method of payment.

49. Technology Related Security

The Contractor is responsible for incorporating technology solutions.

50. Compliance

Any credit or debit card processing system or POS system utilized by the Contractor must be Payment Card Industry (PCI) compliant and must be upgraded accordingly as applicable standards change. It is the Contractor’s responsibility to ensure that all third-party processors are fully PCI-compliant and continue to be so during the contract performance period.

51. Connectivity

The AOC will provide assistance with computer networking and information security matters.

Hardware and software maintenance on Contractor-owned computer equipment is the sole responsibility of the Contractor. All computer equipment must meet minimum AOC hardware standards and be kept refreshed pursuant to AOC policy. The contractor must adhere to all Senate Information Security Policies and AOC Information Security Publications. It is the

Contractor’s responsibility to recommend upgraded computer equipment over the life of the contract to meet AOC policies and standards and to ensure that Contractor-owned hardware and software are compatible with AOC hardware and software.

The Contractor, if hosting an information system on behalf of the AOC, must conduct either an Assessment and Authorization of their system in accordance with National Institute of Standards 800-Series Special Publication’s guidance or conduct independent assessments of their information security controls by a third-party assessment organization using industry standard metrics and methodologies.

The Contractor must ensure that its IT-related products or services comply with AOC policies, and applicable standards and guidelines, including AOC Order 7-4, IT Security Policy, presented at contract award. Personnel with AOC system accounts responsible for rendering the Contractor’s services must be subject to the same security requirements as AOC employees including but not limited to annual Rules of Behavior, and Computer Security Awareness Training.

The AOC will provide connectivity (to include IP subnet, switch ports and activating necessary jacks) to the AOC network at reasonable locations in the quantities identified by the Contractor, as allowable by the AOC. If connections are required at locations where none currently exist, the AOC will work with the Contractor to develop the cabling statement of work to meet the AOC’s cabling standard. The AOC will coordinate the installation with its cabling vendor. The Contractor will be required to pay for all voice or data line additions, moves or changes.

The AOC network will only be used for communication between the Contractor’s onsite staff and AOC staff/organizations. Any other data communications including those that go off campus (examples include back to home office, Internet access or for a POS system) must be done on a private, contractor-owned and -maintained network. If cabling is required, the AOC will create the statement of work and coordinate installs with the cabling vendor. All costs associated with cabling additions, moves and changes will be paid by the Contractor. The AOC will assist the Contractor with coordinating the install of any provider circuits that will be needed. All costs including installation and monthly reoccurring charges for these circuits will be at the expense of the Contractor.

52. Wi-Fi

Contractor must have their own Wi-Fi network to conduct daily business operations. Wi-Fi must be the responsibility of the Contractor. Wi-Fi installation must be approved by the AOC and must meet mandatory security requirements, and cannot interfere with the existing government-owned and managed Wi-Fi network.

https://www.nist.gov/itl/publications-0/nist-special-publication-800-series-general-information https://www.nist.gov/itl/publications-0/nist-special-publication-800-series-general-information

53. Renovations & Remodeling

This is a contract for food service in an existing space. The financial responsibility for all proposed modifications shall be the responsibility of the Contractor to achieve the desired result.

54. Contractor-Desired Renovations

If the Contractor desires to make improvements to spaces to support food service operations, the AOC will have final approval of design, construction, contractors, and project management personnel. The AOC will approve based on funding availability. The AOC will select and engage all architects, engineers, contractors, and other required personnel for any construction project.

The AOC may seek advice and input from the Contractor during the process.

55. Capital Investments

The AOC will provide all the facilities listed in this Statement of Work in an “as-is” condition at the commencement of the contract. The Contractor agrees to accept these facilities in the “as-is” condition for performance of the contract. The Contractor may propose making a capital investment in physical, permanent improvements to one or more of the facilities during performance of this contract. The Contractor will be making any capital investment at its own risk with no expectation of reimbursement from the AOC. Any proposal is subject to AOC approval.

56. Quality Control

The AOC will assess the Contractor’s performance efforts in accordance with the performance standards.

57. QASP Process

The COR for the food service contract will perform daily surveillance of the Contractor’s activities and document the Contractor performance per the established quality ratings:

acceptable, marginal, or unacceptable. Other methods of surveillance may include written details of inspections or data gathering, conversations or meetings with the Contractor, notes and comments that support inspection paperwork, or feedback from customers.

The COR will monitor the Contractor’s quality assurance for each food service facility. COR(s) may sample menu items to ensure continuation of quality on all menu items. Frequency of samplings will be determined by the COR.

COR(s) may inspect all food service facilities for quality assurance, product verification, food handling practices, and safety purposes at any time.

58. Administrative Requirements

AOC requires administrative functions.

59. Sales Tax

The Contractor shall not charge taxes to customers under the provisions of this contract. Food service operations at the Senate are designated as essential support activities or functions under section 307 of the Legislative Branch Appropriations Act, 1988, Public Law 100-202, 101 Stat.

1329-290, 1329-309 (1987), which is a statutory note to 4 U.S.C. § 105.

60. Books and Records

The Contractor shall maintain accurate books and records in connection with the services provided under the contract and will retain such records during the contract service term and for two years thereafter.

The AOC will have the right to audit the Contractor’s books and records of account on an annual basis at a mutually agreed upon time and location. If the result of any such audit establishes that the Contractor has overpaid the AOC such overpayment will be credited against payments currently or to become payable to that AOC. If the audit reveals overpayment the Contractor has underpaid the AOC, the Contractor must pay the difference to the AOC within ten (10) calendar days.

If the audit reveals an underpayment in excess of two (2) percent of the total amount of payments payable during any contract year, the Contractor will pay the AOC the cost of said audit plus a ten (10) percent administrative fee.

Contractor records will be available for routine inspection and audit by AOC representatives at any time during the contract services term and for two years thereafter, during business hours and upon reasonable notice. These routine audits and inspections will not be conducted more frequently than twice in any consecutive 12-month period, subject to the AOC’s right to conduct special inspections and audits whenever it deems such audits to be necessary or appropriate. The AOC reserves the right to conduct surprise inspections and audits and/or mystery shopping at any point of sale under the control of the Contractor.

61. Income Statements

The Contractor shall provide to the AOC, monthly (within fifteen (15) calendar days of the end of the Contractor’s accounting period) financial statements, including a full statement of all costs, income, and rebates, per unit. Operating statements must detail all revenue (all sources) and expenses for the most recent monthly accounting period, monthly and annual budget, monthly variance, Year-to-Date (“YTD”) totals and YTD budget totals and YTD variances.

Statements shall be certified and provided in General Accepted Accounting Principles format and be proven as allowed, allocable, and reasonable and include any rebates or other income, pursuant to the requirements of Federal Acquisition Regulation Part 31. The Contractor shall allow the AOC or its representatives access to its accounting records. This includes, but is not limited to, meal counts, cash register tapes, sales reports, sales journals, payroll journals, other books of original entry and the general ledger to verify the accuracy of the cost and sales reports.

The Contractor’s accounting system shall be capable of performing federal government cost accounting. The Contractor must follow the contract year for all reporting.

The Contractor shall submit an annual income statement, certified by an external, independent third-party accounting firm to the COR thirty (30)…