Attachment_01_Statement_of_Work.docx

STATEMENT OF WORK (SOW)

MAINTENANCE AGREEMENT FOR THE STERIS SYSTEMS

PWS PART 1

GENERAL

1. SCOPE OF WORK: The contractor shall provide all resources, labor, travel, material, planned maintenance, repair and diagnosis services necessary for the STERIS steam sterilizers and Steris washer systems located at Stone Dental Clinic and Marshall Dental Clinic, Fort Drum NY. To include all preventative maintenance, scheduled parts replacements and unscheduled maintenance.

1.2 CONTRACTOR PERSONNEL: For the purpose of this contract, the term “Contractor “personnel” applies to all Contractor employees, subcontractor employees, or any other person(s) acting for or on behalf of the Contractor to perform work on this contract.

1.3. CONTRACTOR EMPLOYEES: General Qualifications: Contractor employees shall be trained, qualified, certified and/or licensed to perform services required for this contract. The contractor shall maintain records of training qualifications, certifications, and licenses and provide them to the Contracting Officer upon request. The Contractor shall ensure that the employees remain fully qualified to perform work under this contract. The Contractor shall maintain the work force in such a manner as to ensure that the employees remain fully qualified. The Contractor shall only employ persons able to speak, read, write, and understand English for those positions interacting with Government personnel, and where English is used or essential to provide the product, record, data, information, or service.

1.3.1. All work shall be performed in a professional manner by an authorized service representative. The service representative shall be manufacturer trained and have no less than 24 months’ work experience on the equipment. If any deficiencies are found due to negligence of the service representative, the Contractor shall be required to correct the deficiency to a fully operational status in accordance with manufacturer specifications at no additional cost to the US Government.

1.4. NONPERSONAL SERVICES: This contract is a non-personal services contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the government and its employees.

2.0 DEFINITIONS AND ACRONYMS

2.1. DEFINITIONS: The definitions set forth below are those unique to this contract. Definitions for technical terms or words that are included in this contract can be found in the technical documents referenced in the individual functional areas of the PWS. The definitions provided below are oriented to Fort Drum’s PWS. In many cases, definitions are specific by situation. The listing of definitions is not all-inclusive, but it has been derived from official publications (e.g., regulations and technical manuals) when available.

Acceptable Quality Level (AQL): The AQL is a designated value (percent) of defective outcomes/service that the Government indicates will be accepted using acceptable sampling techniques and procedures.

Alternate Contracting Officer’s Representative (ACOR): An alternate individual from the functional activity appointed by the Contracting Officer and delegated specific authority to monitor contract performance and to perform specific contract administration functions in the absence of the COR.

Business Day: Monday through Friday, except for government recognized holidays and days the Fort Drum installation has been closed for all but emergency business.

Contracting Officer (KO): An individual with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

Contracting Officer's Representative (COR): An individual from the functional activity appointed by the Contracting Officer and delegated specific authority to monitor contract performance and to perform specific contract administration functions.

Federal Acquisition Regulation (FAR): Provides uniform policies and procedures for acquisitions by executive agencies of the federal Government.

Government Furnished Property: All tangible property of Government furnished to Contractor.

Performance Standard: A measurable output or result associated with the performance-based description of a requirement found in the PWS.

Quality Control: Those actions taken by the Contractor to control the in-process performance of goods or services to ensure that contract quality standards are met.

2.2. ACRONYMS. For the purpose of the resultant contract, the acronyms listed below shall apply:

3.0 CONTRACTOR-FURNISHED ITEMS AND SERVICES

3.1. GENERAL: With the exception of items specifically identified as Government furnished in 3. the Contractor shall furnish all supplies, equipment and labor necessary to perform the requirements of this contract.

3.2. PERMITS, TAXES, LICENSES, ORDINANCES, AND REGULATIONS: The Contractor shall, at his own expense, obtain all necessary permits, give all notices, pay all license fees and applicable taxes, comply with municipal, State, and Federal laws, ordinances, rules and regulations applicable to the business carried on under this contract.

3.3. CONTRACTOR OWNED PROPERTY:

3.3.1. Condition of Property: All property utilized on this contract shall be in an operable condition and shall meet all applicable Federal, State, Local, and requirements for its operation.

3.3.2. Operation: All Contractor owned equipment shall be operated according to applicable Federal, State, Local, and Installation laws and regulations as they apply to the equipment. This includes the requirement that Contractor personnel shall be adequately trained and possesses all necessary licenses, certification, or other required documents to operate the equipment.

4.0 GOVERNMENT-FURNISHED ITEMS AND SERVICES

4.1. Condition of Property: All property utilized on this contract shall be in an operable condition and shall meet all applicable Federal, State, Local, and Installation requirements for its operation.

4.2. Operation: All Contractor owned equipment shall be operated according to applicable Federal, State, Local, and Installation laws and regulations as they apply to the equipment. This includes the requirement that Contractor personnel shall be adequately trained and possesses all necessary licenses, certification, or other required documents to operate the equipment.

4.3. The products provided by the contractor shall be of a quality that meets or exceeds currently recognized national standards as established by The Joint Commission on Accreditation of Healthcare Organization (TJC), College of American Pathologists (CAP), and established principles and ethics of the medical profession. The primary purpose of this position is to provide services in accordance with industrial best practices applicable to Department of Army (DA) and Department of Defense (DoD) guidance.

5.0 SPECIFIC TASKS

5.1. GENERAL: The services provided by the Contractor shall be of a nature and scope described in the paragraphs below. The Contractor shall comply with Executive Order 11222, May 8, 1965, “Prescribing Standards of Ethical Conduct for Government Officers and Employees,” and shall also comply with the DOD and Department of the Army (DA) regulations implementing this Executive Order.

5.2. Contracted services shall be performed during designated months coordinated between the Contractor, the GAHC Medical Maintenance Department, and the DENTAC team. Contractor is required to respond within 4 hours by telephone, and 48 hours on-site during normal duty hours of 8:00A.M. to 5:00 P.M. Monday through Friday.

5.3. Contractor's service representative shall report in person or telephonically notify the maintenance manager, Building No. 11055 Mt. Belvedere Blvd, Telephone No. (315) 772-5902, prior to commencing services during normal duty operating hours (0800-1700). During other than normal operating hours, the contractor's representative shall report to the Administrative Officer of the Day (AOD), Building No. 11050 Mt. Belvedere Blvd." (1) "The government and the contractor’s service representative will exchange hazard communication information before the commencement of any repair.

5.4. When required, the contractor’s service representative shall comply with the Office of Safety and Health Administration lockout/tag-out standards while performing maintenance on equipment.

5.5. Upon completion of services by the contractor’s service representative, a written service report shall be provided to the maintenance manager or the AOD. The service report shall provide detailed information regarding the cause of the equipment malfunction and corrective action taken. Include, at a minimum, the time required to complete the work, price of labor (hourly rate), and a list of parts replaced with part numbers and prices for each part.

5.6. In the event all information is not available to the contractor's service representative when services are performed, the initial service report shall include all available information. The contractor shall provide the balance of the required information to the maintenance manager no later than 10 days after services are completed.

5.7. After performing Calibration/Verification/Certification services, the contractor’s service representative shall affix and/or update DD Form 2163 (Medical Equipment Verification/Certification). The contractor shall complete DD Form 2163 in accordance with the instructions provided in TB 38-750-2, or by the maintenance activity’s internal SOP.

5.8. Contractor’s service representative shall be factory trained and have a minimum of two years of experience working on the contracted equipment.

5.9. Contractor shall use only new or OEM refurbished repair parts.

5.10. Contractor assumes all liability for any damages that occur during any stage of the required maintenance and repairs and is responsible for all repair parts and labor costs associated with restoring the equipment to fully operational status.

5.11. EMERGENCY SERVICE: Emergency Repair Services shall be provided but may result in an additional charge. The service technician shall respond by telephone within four (4) working hours after receipt of call. When a determination is made that an on-site emergency service call is required, the Contractor shall provide a service technician on site within twenty-four (24) hours after notification by the Government, to inspect the equipment and perform all repairs and adjustments necessary to restore the equipment to normal and efficient operating condition. All repair service shall be completed within four (4) working days.

5.12. REQUESTS FOR SERVICE: Requests for emergency service will be made by the following Individuals: To be included at the time of award.

5.13. ITEMIZED COVERAGE: The following devices are covered by this action:

6.0 ACCEPTANCE

6.1. ACCEPTANCE: The Government will accept all work when the Contractor performs and completes the work within the standards described in the SOW.

6.2 NON-CONFORMANCE: Failure by the Contractor to perform the work in accordance with the Statement of Work shall be considered a non-conformance, shall constitute a contract deficiency, and may be grounds for contract termination.

6.3. GOVERNMENT'S RIGHTS: The rights of the Government and remedies described in this section are in addition to all other rights and remedies set forth in this solicitation. Specifically, the Government reserves its rights under the Terms and Conditions clause, reference FAR Clause 52.212-4. Any deductions shall reflect the reduced value of services performed under the contract. The Contractor shall not be relieved of full performance of the services hereunder. The Government may modify the type and frequency of inspection of items.

7.0. DELIVERIES OR PERFORMANCE

7.1. PERFORMANCE: Refer to Section 1, the Statement of Work.

7.2. FEDERAL HOLIDAYS: Beyond the observance of Federal Holidays or uniquely occurring national events, the Contractor may observe other dates of public or religious significance; however, the occurrence and observation of such shall not relieve the Contractor from full performance of any contract requirement. Federal Holidays are as follows:

NOTE: Any of the above holidays falling on a Saturday will be observed on the Friday preceding the holiday; holidays falling on a Sunday will be observed on the following Monday.