Attachment 01_SMTB PWS_DRAFT_20231009.docx

DRAFT PERFORMANCE WORK STATEMENT (PWS)

FOR

Strength Maintenance Training Battalion (SMTB) Technical Services Support (TSS)

1.0 General:

1.1 Scope: The contractor shall provide all personnel, equipment, tools, materials, supervision, and quality control necessary, except as specified in Paragraph 3.0 as Government Furnished, to perform Strength Maintenance Training Battalion (SMTB) Technical Services, as defined in this PWS.

1.2 Background: The contractor for the Strength Maintenance Training Battalion Technical Services (SMTB TSS) is responsible for the development of a highly responsive process whereby the SMTB, and the 54 States and Territories can quickly obtain needed services. The SMTB TSS has been essential and remains an enduring requirement to sustain all resident functions identified in Training and Doctrine Command (TRADOC) Pamphlet 525-8-2, while adhering to the new requirements outlined in The U.S. Army Learning Concept for Training and Education (2020-2040) (ALC-TE), and most importantly meet Fiscal Year (FY) programmed training loads captured in the Army Program for Individual Training (ARPRINT). Historically, SMTB has used TRADOC approved Programs of Instruction (POI), FY ARPRINT and the training development Analyze, Design, Develop, Implementation and Evaluate (ADDIE) lifecycle process to determine TSS requirements. Using this process, the SMTB TSS has helped maintain SMTB’s accreditation standards during proponent’s quarterly and three-year TRADOC accreditation certification. The SMTB TSS has maintained the availability of four functional Recruiting and Retention NCO (MOS 79T) Career Management Field (CMF) and nine Professional Military Education (PME) courses including mobile and sustainment training.

1.3 Period of Performance (PoP): The Period of Performance shall be one Base Year of 12 months and four 12-month option years.

1.4 General Information:

1.4.1 Place and Performance of Services: The contractor shall normally provide services between the hours of 7:30 AM - 4:30 PM (CST), Monday through Friday. There may be occasions (i.e. early morning retest) when the contractor shall be required to be available outside of the normal duty day. The contractor shall not work on recognized US holidays or when the Government facility/installation closes due to local or national emergencies, administrative closings, or similar Government-directed facility/installation closings. Performance shall be at SMTB, Camp Robinson, North Little Rock, AR 72115. The contractor shall at all times maintain an adequate work force for the uninterrupted performance of all tasks defined within this PWS when the Government facility/installation is not closed for the above reasons. When hiring personnel, the contractor shall keep in mind that the stability and continuity of the work force are essential. Teleworking is authorized.

1.4.1.1 Telework: The Government will permit the contractor to telework in support of this requirement. In furtherance of Continuity of Operations Planning (COOP), a telework program may be enacted to ensure that the Government's mission-critical operations stay operational during times of national emergency or incidents of national significance. Telework shall be at no additional cost to the Government.

1.4.1.2 Unscheduled gate closures by the Security Police may occur at any time causing all personnel entering or exiting a closed installation to experience a delay. This cannot be predicted or prevented. Contractors are not compensated for unexpected closures or delays. Vehicles operated by contractor personnel are subject to search pursuant to applicable regulations. Any moving violation of any applicable motor vehicle regulation may result in the termination of the contractor employee’s installation driving privileges.

1.4.1.3 The contractor’s employees shall become familiar with and obey the regulations of the installation; including fire, traffic, safety and security regulations while on the installation. Contractor employees should only enter restricted areas when required to do so and only upon prior approval. All contractor employees shall carry proper identification with them at all times, and shall be subject to such checks as may be deemed necessary. The contractor shall ensure compliance with all regulations and orders of the installation, which may affect performance. The Government reserves the right to direct the removal of an employee from Government property or revoke access to Government systems for misconduct, security reasons, or any overt evidence of communicable disease. Removal of contractor employees for reasons stated above does not relieve the Contractor from responsibility for total performance of this contract.

1.4.2 Recognized Holidays: The following are recognized United States (US) holidays. The contractor shall not perform services on these days:

1.4.2.1 New Year’s Day: January 1st

1.4.2.2 Martin Luther King, Jr.’s Birthday

1.4.2.3 President’s Day

1.4.2.4 Memorial Day

1.4.2.5 Juneteenth National Independence Day: June 19th

1.4.2.6 Independence Day: July 4th

1.4.2.7 Labor Day

1.4.2.8 Columbus Day

1.4.2.9 Veteran’s Day: November 11th

1.4.2.10 Thanksgiving Day

1.4.2.11 Christmas Day: December 25th

1.4.3 Quality Control (QC): The contractor shall develop and maintain an effective QC Plan (QCP) to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s QCP is the means by which it assures itself that its work complies with the requirements of the contract. As a minimum, the contractor shall develop QC procedures that address the areas identified in Technical Exhibit 1, Performance Requirements Summary (PRS). A final QCP shall be submitted to the Contracting Officer Representative (COR) NLT 10 days after contract award. After acceptance of the QCP, the contractor shall obtain the Contracting Officer’s (KO’s) acceptance in writing of any proposed changes to its QCP.

1.4.4 Quality Assurance (QA): The Government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government will do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and acceptable quality level(s) or defect rate(s).

1.4.5 Installation Access and Security Requirements. The contractor shall comply with all applicable installation/facility access and local security policies and procedures, which may be obtained from the COR. The contractor and all associated subcontractor employees shall provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services, or Security Office. The contractor shall ensure compliance with all personal identity verification requirements as directed by Department of Defense (DoD), Headquarters Department of Army (HQDA) and/or local policy (see PWS 6.0). Should the Force Protection Condition (FPCON) change, the Government may require changes in contractor security matters or processes.

1.4.5.1 For contractors requiring Common Access Card (CAC): The CAC is the DoD Federal Personal Identity Verification (PIV) credential. Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated Tier 1 or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) physical access to multiple DoD facilities or multiple nonDoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled Tier 1 investigation at the Office of Personnel Management.

Sponsorship and enrollment information about each applicant must be registered in the Defense Enrollment Eligibility Reporting System (DEERS) through either the Real-Time Automated Personnel ID System (RAPIDS) using the DD Form 1172-2 or the Trusted Associate Sponsorship System (TASS).

1.4.5.1.1 Homeland Security Presidential Directive (HSPD)-12 Background Investigation Requirements: The contractor shall ensure that all contractor and subcontractor personnel whose duties require CAC card issuance obtain them, and shall process all CAC card applications. The contractor shall ensure that all employees requiring an initial background investigation complete a Personnel Security Investigation Portal (PSIP) form at Attachment 18, at the earliest possible date and that this form is forwarded to the COR immediately. The COR will review the form for completeness and accuracy and forward it to the National Guard Bureau (NGB) Personnel Security manager who will initiate the investigation process via the PSIP. Contractor personnel will then receive two e-mail messages; the first will confirm that the investigative service provider has received the request, and the second will provide instructions for the completion of the appropriate form via the Electronic Questionnaires for Investigations Processing (e-QIP) system. Upon completion of the e-QIP questionnaire and submittal of all required documents, including fingerprint card to the security manager, the background investigation (BI) will be initiated. The contractor shall ensure immediate compliance with all instructions regarding background investigation processing, including those provided verbally, by e-mail or via a Government system. The contractor is cautioned that the entire process from submittal of the PSIP form to return of the FBI fingerprint check may routinely take from two to six weeks and shall factor this lead time into its hiring/placement process. The contractor shall make all reasonable efforts to ensure that contractor employees meet CAC eligibility standards upon assignment to the contract and shall be held responsible for delays, failure to meet performance requirements or decreases in efficiency in accordance with the applicable inspection clause.

1.4.5.1.2 Trusted Associate Sponsorship System (TASS): The contractor shall process CAC applications through the TASS, the procedures for which are described below. Although there is no requirement for the contractor to designate a “Corporate Facility Security Officer" (FSO) to serve as its single point of contact for the BI, the TASS application process and other CAC and security-related matters, such designation facilitates these processes. If a Corporate FSO is not established, all contractor employees requiring a CAC will be required to process their own applications. The submission process for CAC applications is as follows:

1. The contractor's FSO or contractor employee shall submit requests for a CAC via email to the designated TASS Trusted Agent (TA). The TASS TA for this requirement will be: Mr AJ Scott, 501-212-4526

2. The Government will establish a TASS application account for each CAC Request and will provide each contractor employee a user ID and password, via email, to the contractor’s FSO or contractor employee. The FSO or contractor employee shall access the TASS account and complete the CAC application (entering/editing contractor information as applicable) at: https://tass.dmdc.osd.mil/tass/. The contractor’s FSO or contractor employee shall follow up to ensure that the TA is processing the request.

3. The Government will inform the contractor's applicant, via email, of one of the following:

a. Approval.* Upon approval, the information is transferred to the DEERS database and an email notification is sent to the contractor with instructions on obtaining their CAC. The contractor proceeds to a RAPIDS station (RAPIDS Site Locator: http://www.dmdc.osd.mil/rsl/).

b. Rejection.* The Government, in separate correspondence, will provide reason(s) for rejection.

c. Return. Additional information or correction to the application required by the contractor employee.

*The contractor shall maintain records of all approved and rejected applications.

1.4.5.1.3 At the RAPIDS station, the RAPIDS Verification Officer will verify the contractor employee by Social Security Number (SSN) and two forms of identification. Identity source documents must come from the list of acceptable documents included in Form I-9, OMB No. 1615-0047, "Employment Eligibility Verification". Consistent with applicable law, at least one document from the Form I-9 list shall be a valid (unexpired) State or Federal Government-issued picture ID. The Identity documents will be inspected for authenticity and scanned and stored in the DEERS upon issuance of an ID. The photo ID requirement cannot be waived, consistent with applicable statutory requirements. The Verification Officer will capture primary and alternate fingerprints, picture, and updates to DEERS, and will then issue a CAC. Issued CACs will be valid for no longer than three years, or until the individual's contract end date (inclusive of any options), whichever is earlier.

1.4.5.1.4 The contractor shall manage requests for new or renewal CAC cards in sufficient time to ensure that all contractor employees have them when needed to perform work under this contract. The contractor shall provide at least 10 calendar days advance notice to the TA, unless there are extenuating circumstances approved by the COR or KO.

1.4.5.1.5 The contractor shall return issued CACs to the DEERS office upon departure or dismissal of each contractor employee, and shall obtain a receipt for each card and provide it to the TA/COR.

1.4.5.1.5.1 Failure to comply with these requirements may result in withholding of final payment.

1.4.5.1.6 The contractor shall obtain an Army Knowledge Online (AKO) email address for each applicant, including subcontractors, who may be deployed or require logical access to a Government computer network. Note: If employees of a contractor lose the privilege to access AKO, they lose the ability to renew their CAC. Therefore, it is critical that contractor employees maintain their AKO accounts.

1.4.5.2 Reserved

1.4.5.3 Awareness Training (AT) Level 1: All contractor employees, including subcontractor employees, requiring access to Army installations, facilities, and controlled access areas shall complete AT Level 1 training within 30 calendar days after contract start date and within 30 calendar days of new employees commencing performance. The contractor shall submit certificates of completion for each affected contractor and subcontractor employee to the COR within 15 calendar days after completion of training by each employee or subcontractor personnel. AT Level 1 awareness training is available at the following website: https://jko.jten.mil/courses/atl1/launch.html.

1.4.5.4 iWATCH Training: The contractor and all associated subcontractors with an area of performance within an Army-controlled installation, facilities or area shall brief all employees on the local iWATCH program (training standards provided by the requiring activity Antiterrorism Officer (ATO)). This local developed training shall be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR or the KO. This training shall be completed within 30 calendar days of contract award and within 30 calendar days of new employees commencing performance. The contractor shall report completion for each contractor employee and subcontractor employee to the COR within 15 calendar days after completion of training.

1.4.5.5 Communications Security/Information Technology (COMSEC/IT) Security. All communications with DoD organizations are subject to COMSEC review. All telephone communications networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military departments to conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations. Therefore, the contractor is advised that any time contractor personnel place or receive a call they are subject to COMSEC procedures. The contractor shall ensure wide and frequent dissemination of the above information to all employees dealing with DoD information. The contractor shall abide by all Government regulations concerning the authorized use of the Government's computer network, including the restriction against using the network to recruit Government personnel or advertise job openings.

1.4.5.6 Use of Government Information Systems (IS) and access to Government networks is a revocable privilege, not a right. Users are the foundation of the DoD strategy and their actions affect the most vulnerable portion of the Army Enterprise Infostructure (AEI). Contractor employees shall have a favorable background investigation or hold a security clearance and access approvals commensurate with the level of information processed or available on the system. Contractor employees shall:

1.4.5.6.1 Comply with the command's Acceptable Use Policy (AUP) for Government owned IS and sign an AUP prior to or upon account activation.

1.4.5.6.2 Complete initial and/or annual Information Assurance (IA) training as defined in the IA Best Business Practices (BBP) training. (https://atc.us.army.mil/iastar/docs/Training_BBP.pdf).

1.4.5.6.3 Mark and safeguard files, output products, and storage media per classification level and disseminate them only to individuals authorized to receive them with a valid need to know.

1.4.5.6.4 Protect IS and IS peripherals located in their respective areas in accordance with physical security and data protection requirements.

1.4.5.6.5 Practice safe network and Internet operating principles and take no actions that threaten the integrity of the system or network.

1.4.5.7 Army Training Certification Tracking System (ATCTS): All contractor employees with access to a Government information system shall be registered in ATCTS (https://atc.us.army.mil/iastar/index.php) at commencement of services, and shall successfully complete the DoD Information Assurance awareness training prior to access to the IS and then annually thereafter. (https://iatraining.us.army.mil/).

1.4.5.7 Advanced Distributed Learning Service (ADLS). All contractor employees and associated sub-contractor employees assigned to work on a Government site and/or requiring access to a DoD network will be required to register with ADLS at commencement of services in order to complete the necessary training required of them initially and annually for the duration of the contract (i.e., DoD IAA CyberAwareness, Protecting Sensitive Information, Force Protection, etc.). ADLS website: https://golearn.csd.disa.mil/kc/rso/login/ADLS_login.asp

1.4.5.8 Information Assurance (IA) Training. All contractor employees and associated subcontractor employees shall complete the DoD IA Awareness Training before issuance of network access and annually thereafter.

1.4.5.9 Information Technology (IT) certification. All contractor employees performing services involving IA/IT functions shall comply with DoD and Army workforce training requirements in DoDD 8140.01, DoD 8570.01-M and AR 25-2 within six months of the start of contract performance or appointment to IA/IT functions. In accordance with DoD 8570.01-M, DFARS 252.239.7001, and AR 25-2, contractor employees supporting or performing IA/IT functions shall be appropriately certified upon contract award. The baseline certification as stipulated in DoD 8570.01-M shall be completed upon contract award.

1.4.5.10 Protection of Personally Identifiable Information (PII). The contractor shall protect all PII encountered in the performance of services in accordance with Defense Federal Acquisition Regulation Supplement (DFARS) 224.103 Personally Identifiable Information and Department of Defense Directive (DoDD) 5400.11, Department of Defense Privacy Program, and DoD 5400.11-R. If a PII breach results from the contractor’s violation of the aforementioned policies, the contractor shall bear all notification costs, call-center support costs, and credit monitoring service costs for all individuals whose PII has been compromised.

1.4.5.11 OPSEC Training: In accordance with AR 530-1, Operations Security, new contractor employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter. The contractor shall submit certificates of completion for each contractor employee to the COR within 15 calendar days after completion of training. Level 1 OPSEC training is available at https://securityawareness.usalearning.gov/opsec/index.htm.

1.4.5.14 Threat Awareness and Reporting Program (TARP). Per AR 381-12, Threat Awareness and Reporting Program (TARP), contractor employees with security clearances must receive annual TARP training by a counterintelligence (CI) agent or other trainer as specified in Chapter 2 Threat Awareness and Education, Section II, paragraph 2-4b. The contractor shall identify annual TARP training, personnel trained, and date of training within 15 days of training completion.

1.4.6 Physical Security. The contractor shall safeguard all Government property provided for contractor use. At the close of each work period, Government facilities, equipment and materials shall be secured.

1.4.6.1 Key Control. NOTE: All references to keys include key cards. The contractor shall establish and implement methods of ensuring that no keys/key cards issued by the Government are lost or misplaced or are used by unauthorized persons. No keys issued by the Government shall be duplicated. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The contractor shall include procedures covering key control in the QCP.

1.4.6.1.1 The contractor shall immediately report any occurrences of lost or duplicated keys/key cards to the COR.

1.4.6.1.2 In the event keys, other than master keys, are lost or duplicated, the contractor shall, upon direction by the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government replaces or re-keys the locks, the Government will deduct the total cost of lock replacement or re-keying from the monthly payment due the contractor. In the event a master key is lost or duplicated, the Government will replace all locks and keys for that system, and will deduct the total cost from the monthly payment due the contractor.

1.4.6.1.3 The contactor shall prohibit the use of the Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contactor employees engaged in the performance of services in those areas, or personnel authorized entrance by the KO.

1.4.6.2 Lock Combinations: The contractor shall establish and implement methods of ensuring that no lock combinations are revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP.

1.4.7 Special Qualifications: The contractor shall ensure all employees possess all required licenses for operating ___________ used in the performance of this contract. This does not include education or other qualifications for the position in which the contractor employee is performing, dress codes, or other information. (NOTE: The Government does not provide training to contractors. Contractors must ensure that any personnel performing under a contract are fully trained, licensed, certified, and otherwise qualified to provide services.) Comment by Scott, Albert J CIV NG NGB ARNG PEC (USA): We need to talk about this.

1.4.8 Post Award Conference/Periodic Progress Meetings: The contractor agrees to attend any post award conference convened by the KO in accordance with FAR 42.5. The KO, COR and other Government personnel, as appropriate, may meet periodically with the contractor to review the contactor’s performance. At these meetings, the KO will apprise the contractor of how the Government views the contractor’s performance and the contractor shall apprise the Government of problems, if any, being experienced. The contractor shall resolve outstanding issues raised by the Government. Contractor attendance at these meetings shall be at no additional cost to the Government.

1.4.9 Contract Manager (CM): The contactor shall designate a CM who shall ensure performance under this contract. The name of this person, and an alternate who shall act for the contractor when the CM is absent, shall be designated in writing to the KO. The CM or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The CM shall work through the COR to resolve issues, receive technical instructions, and ensure adequate performance of services. The CM shall ensure that contractor employees do not perform any services outside the scope of the contract without an official modification issued by the KO. The CM shall ensure contractor employees understand that services performed outside the scope of the contract are performed wholly at the expense of the contractor.

1.4.10 Identification of Contractor Employees: All contractor personnel attending meetings, answering Government telephones and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression that they are Government employees. The contractor shall ensure that all documents or reports produced by contractor personnel are suitably marked as contractor products or that contractor participation is appropriately disclosed. The contractor’s status as a “contractor” shall be predominantly displayed in all correspondence types (to include signature blocks on e-mail) and dealings with Government or non-Government entities. Contractor personnel shall wear identification badges distinguishing themselves as such. The badges shall have the company name, employee name and the word “contractor” displayed.

1.4.11. Combating Trafficking in Persons: The United States Government has adopted a zero tolerance policy regarding trafficking in persons. Contractors and contractor employees shall not engage in severe forms of trafficking in persons during the period of performance of the contract; procure commercial sex acts during the period of performance of the contract; or use forced labor in the performance of the contract. The Contractor shall notify its employees of the United States Government’s zero tolerance policy, the actions that will be taken against employees for violations of this policy. The contractor shall take appropriate action, up to and including termination, against employees or subcontractors that violate the US Government policy as described at FAR 22.17.

1.4.12 Contractor Travel: The contractor shall travel to required destinations throughout the 54 States and Territories during the performance of this contract to support mobile training teams (MTT) for validated courses and sustainment training for individual States and Territories. The attached spreadsheet indicates the average travel the contractor has performed in the past (see Attachment 1).

The contractor will be authorized travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires COR recommendation for approval and/or authorization by the KO prior to travel arrangements being made.

The contractor may be required to travel to off-site training locations and to ship training aids to these locations in the performance of this contract. The cost of shipping training aids shall be borne by the Government. The contractor will be reimbursed for the costs of shipping training aids in accordance with the JTR and limitation of funds in this contract.

1.4.13 Data Rights The Government has unlimited rights to all documents/materials produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.4.14 Organizational Conflicts of Interest (OCI): The contractor and subcontractor personnel performing services under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent OCIs, as defined in FAR Subpart 9.5. The contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO. In the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as he or she deems necessary, including prohibiting the contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.4.15 Phase In / Phase Out Periods To minimize any decreases in productivity and to prevent possible negative impacts on additional services, the contractor shall have personnel on board, during the 30 days phase in/ phase out periods. During the phase in period, the contractor shall become familiar with performance requirements in order to commence full performance of services on the contract start date.

2.0 Definitions and Acronyms:

2.1 Definitions:

2.1.1 Contractor: A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.2 Defective Service: A service output that does not meet the standard of performance associated with the PWS.

2.1.3 Deliverable: Anything that can be physically delivered and includes non-manufactured things such as meeting minutes or reports.

2.1.4 Key Personnel: Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.5 Physical Security: Actions that prevent the loss or damage of Government property.

2.1.6 Quality Assurance: The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.7 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.8 Quality Control: All necessary measures taken by the Contractor to ensure that the quality of an end product or service shall meet contract requirements.

2.1.9 Subcontractor: One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.2 Acronyms:

3.0 Government Furnished Property, Material, Equipment and Services (GFP/M/E/S): The Government will provide the property, material, equipment, and/or services listed below solely for the purpose of performance under this contract:

3.1 Property: The Government will furnish the necessary workspace for the contractor to perform services outlined in this PWS to include desk space, telephones, computers and other items necessary to maintain an office environment.

3.2 Materials: The Government will provide paper, folders, discs, storage containers, work desks, chairs, printers, office phones, and any other miscellaneous materials needed in the performance of this contract.

3.3 Equipment: The Government will provide access to computers, network printers, general office and classroom equipment, and any other miscellaneous equipment needed in the performance of this contract.

3.4 Services: N/A

3.5 Utilities: All utilities in the facility will be available for the contactor’s use in the performance of this contract. The contractor shall instruct employees in utilities conservation practices. The contractor shall operate under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount.

4.0 Contractor Furnished Property, Materials, and Equipment (CFP/M/E):

4.1 General: Except for those items specifically stated to be Government-Furnished in Paragraph 3.0, the contractor shall furnish everything required to perform these services as indicated in Paragraph 1.1.

4.2 Secret Facility Clearance: The contractor shall possess or be eligible to receive and maintain a SECRET facility clearance from the Defense Counterintelligence and Security Agency (DSCA).

4.3 Contractor Security Clearance: The contractor’s employees performing work in support of this contract shall have been granted a SECRET security clearance from the Defense Industry Security Clearance Office.

5.0 Requirements: The contractor shall ensure employees are qualified to perform the tasks specified below within this PWS and meet special qualifications as identified in paragraph 1.4.7.

5.1 The Contractor shall provide an onsite, dedicated PM/PC who shall be responsible for the performance of the work at all locations, TO compliance, and quality control. The PM/PC shall be available to the Government point of contact (POC) during the normal hours of operation. The name of this person and an alternate, who shall act for the Contractor when the PM/PC is absent, shall be designated in writing and a copy of the designation shall be provided to the COR within five workdays of TO award and within five workdays of employee replacement under this TO. The PM/PC or in their absence the alternate shall have full authority to act for the Contractor on all matters relating do daily operations of this TO. The PM/PC shall manage daily operations and performs a variety of activities in support of each assigned project. Functional duties primarily are to plan, direct, organize, control, and coordinate technical efforts, contractor manpower and team activities. Includes areas of administration, program control, and technical supervision of personnel involved in the project. The PM/PC is considered key personnel for this requirement.

5.2 The Contractor shall provide training management, training development and instructional training support for the 12 ARNG resident courses specified in Attachment 7 (SMTB Courses). An example of the average historical annual course load is provided in Attachment 9 (FY24 Course Schedule). Visual acuity and physical dexterity are bona fide occupational requirements of this Military Occupational Specialty (MOS). The contractor shall develop training to support these job qualify`cations. The contractor shall be ready and able to handle student allocations and any surge requirements during the contract period. The SMTB is currently allotted approximately 1,600 training seats annually; however, the contractor shall be prepared to handle a surge in training allocations, in increments of 100, up to 2,300 training seats. In the event the Government should need to add or subtract a course, the contracting Officer will execute a bi-lateral modification.

5.2.1 The contractor shall provide training management, training development and instructional support for customized mobile training. Occasionally, National Guard Bureau (NGB) tasks SMTB to provide customized mobile training to the Recruiting and Retention Force. This training can come in the form of support packages piecemealed together from training already taught as part of SMTB’s 12 Training and Doctrine Command (TRADOC) approved courses, in which case no additional work is required. However, on occasion, SMTB is asked to develop customized training, or a new course, to address an identified training gap in the field, in which case new material must be developed. In the past this has only occurred on average three-five times per year.

5.2.2 The contractor shall provide training for accessions systems and applications (to include officer accessioning applications) for the State and Territory Recruiting and Retention Battalions (RRBs). The Contractor shall conduct training on the following accessions systems: Army Recruiting Information Support System (ARISS), Director’s Personnel Readiness Overview (DPRO), Automated Unit Vacancy Software (AUVS v2), Guard Incentive Management Subsystem (GIMS), Retention Management System (RMS), Recruit Quota System (REQUEST), Vulcan, , Graphical Accessions Mapping Analysis Tool (GAMAT), USMEPCOM Integrated Resource System (MIRS), , Direct Commission Accession (DCA), Electronics Records Management (ERM), Recruiter Zone (RZ), School Zone (SZ), The Integrated Personnel and Pay System - Army (IPPS-A), Evaluation Entry System (EES), Army Information Environment (AIE) and Microsoft Suite software (Word, Power Point, Excel, and Access).

5.2.3 The contractor shall conduct SMTB test control and testing administration in accordance with TRADOC Pamphlet (TP) 350-70-14, TRADOC Regulation (TR) 350-70, TR 350-18, SMTB Standard Operating Procesure (SOP) and the Course Management Plan (CMP) for that course. An example of a CMP is provided as Attachment 13 (2018 Skill Qualification Identifier (SQI) 4 Course Management Plan (CMP)). All courses at SMTB will have tests/evaluations. All testing will be performance-oriented testing; this testing method includes both performance and written test(s) that simulate actual job performance. The preferred method for conducting tests of knowledge is utilizing Blackboard. The above mentioned regulations are available online for viewing at http://adminpubs.tradoc.army.mil/regulations.html; http://adminpubs.tradoc.army.mil/pamphlets.html; or http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx based on the type of document required.

5.2.4 The contractor shall ensure all personnel providing Instructional Training Support attain certification per the PEC and SMTB Instructor Qualification and Certification Program outlined in the SMTB SOP. The SMTB SOP is provided in Attachment 10 (SMTB SOP).

5.3 The contractor shall create innovative, interactive lesson plans, learning activities, and distributed learning courses using methods aligning with the TRADOC Regulation 525-8-2 (Attachment 5), Army Learning Concept for Training and Education (ALC-TE) and TRADOC Pamphlet 350-70-12, The Army Distributed Learning (DL) Guide. The contractor shall provide these services for the 12 ARNG Courses specified in Attachment 7 (SMTB Courses). The above mentioned regulations are available online for viewing at http://adminpubs.tradoc.army.mil/regulations.html; http://adminpubs.tradoc.army.mil/pamphlets.html; or http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx based on the type of document required.

5.3.1 The contractor shall utilize the Analysis, Design, Develop, Implement, and Evaluate (ADDIE) process for all course and curriculum development and updates. The ADDIE process is a framework used to organize and manage educational programs. ADDIE organizes all course and curriculum development activities using a disciplined process that ensures classroom instruction accomplishes the institution's educational purpose. The following regulations identify and address ADDIE: TRADOC Regulation(s) (TR) 350-70, TP 350-70-1, TP 350-70-3, TP 350-70-7, TP 350-70-9, TP 350-70-12, TP 350-70-13, TP 350-70-14, and the Training and Education Development (TED) Workload Management (WM) Process Guide. The above mentioned regulations are available online for viewing at http://adminpubs.tradoc.army.mil/regulations.html; http://adminpubs.tradoc.army.mil/pamphlets.html; https://armyeitaas.sharepoint-mil.us/sites/tr-cac-au-tedt; or http://armypubs.army.mil/ProductMaps/PubForm/AR.aspx based on the type of document required.

5.3.2 The contractor shall incorporate Army Learning Model (ALM) tenets into SMTB learning products to design according to the training and education needs of the ARNG Recruiting and Retention Force. TRADOC Regulation 350-70 operationalized the ALM and is the primary guide for ALM. The contractor shall conduct formative and summative evaluation throughout the ADDIE process as well as during each course to ensure training and education is designed for students to achieve mastery of critical tasks and determine the efficacy of the course. The contractor shall use the results of the formative and/or summative evaluation to recommend both academic and administrative improvements to Training Support Packages (TSP). The contractor shall analyze one course from the course list identified in Attachment 7, SMTB Courses per quarter using SMTB’s Attachment 3 (Implementation Guidance and Implementation Matrix). The contractor shall submit evaluations and recommendations to the COR and Director of Training in the Monthly Report.

5.4 The contractor shall perform as a facilitator and/or recorder during Critical Task Site Selection Boards (CTSSB). The CTSSB is responsible for recommending additions, changes, and deletions to training across the institutional, operational and self-developmental domains. The CTSSB members identify the critical tasks for the applicable MOS career-field based upon expertise and job analysis survey data. The contractor is not a voting member of the CTSSB and makes no decisions to influence the outcome. The Government CTSSB members determine changes to a course that may or may not impact future resourcing requirements. The contractor shall: (1) refine lesson objectives; (2) recommend task action, condition, standard statements; (3) identify skill and knowledge requirements; (4) recommend task performance specifications; and (5) design performance steps and activities to provide the best sequencing of learning objectives. All analytical findings shall be documented in the Memorandum of Concurrence and the Executive Summary (EXSUM). An example of an EXSUM is provided in Attachment 12 (79T CTSSB Executive Summary). Currently, the ARNG anticipates 20 CTSSBs for the duration of the entire five year period of performance (4 per year).

5.4.1 The contractor shall perform as a facilitator and/or recorder for Design Working Groups. The Design Working Group is responsible for recommending the outline for learning. The contractor shall: (1) crosswalk Learning Objectives from Army Learning Areas and General Learning Outcomes to Individual Tasks and Terminal Learning Outcomes; (2) create a blueprint for learning product development and development validation; (3) create a blueprint for learning product testing and testing validation; (4) create a blueprint for learning product evaluation; (5) recommend the training sequence; and (6) recommend how to train in accordance with TRADOC regulations, the Army Enterprise Accreditation Standards (AEAS) in Attachment 5b. (AEAS-consolidated standards), the Training & Education Developer (TED) Course Resource Model (CRM) Description of Work (DoW) and the SMTB SOP. An example of the tracking mechanism and crosswalk for this task is provided in Attachment 14 (SQI4 TRS) and Attachment 15 (Enabling Learning Objective (ELO) Crosswalk). Anticipate 40 Design Work Groups for the duration of the whole five year period of performance.

5.4.2 The contractor shall perform as a facilitator / recorder for Development Working Groups. The Development Working Group is responsible for taking the design outputs and producing learning products ready for implementation and use, validate assessment instruments and instructional materials, and develop the evaluation tools. The contractor shall: (1) draft Training and Requirements Analysis System documents; (2) develop learning products and assessments; (3) validate learning products and assessments; (4) conduct instructor / facilitator learning product training in accordance with TRADOC regulations, the Army Enterprise Accreditation Standards (AEAS) in Attachment 5b (AEAS-consolidated standards), the Training & Education Developer (TED) Course Resource Model (CRM) Description of Work (DoW) and the SMTB SOP. Anticipate 40 Development Work Groups for the duration of the entire five year period of performance.

5.4.3 The contractor shall use the Training Development Capability (TDC) (viewable at https://tdc.army.mil ) to record individual critical tasks, individual critical task lists, draft training materials, and complete Training Support Packages (TSP) utilizing the results of the CTSSB. The Contractor shall draft updates to TSPs to ensure compliance to all US Codes (USC), Army Regulations (AR), TRADOC, U.S. Army Recruiting Command (USAREC), Military Entrance Processing Station Command (MEPCOM), Strength Maintenance Operational Message (SMOM), All Army Activities (ALRACT), National Guard Bureau (NGB) regulatory guidance, and any relevant policies associated with all SMTB training.

5.4.4 When updates to courseware are needed, the contractor shall follow the procedures specified in the SMTB TSP Change Process, through SharePoint. All course updates shall be complete and submitted via TDC for approval. Updates historically average four to six weeks to complete, however, no addition personnel have ever been needed to complete such tasks. Should any updates impact any existing courses, to such an extent additional or reduced services are required, the Contracting Officer will modify the contract via a bi-lateral modification.

5.4.5 The contractor shall provide recommendations on applications of (1) training strategy; (2) approaches; and (3) techniques to enhance resident and Distributed Learning (DL) instructions for Officer, Noncommissioned Officer training, education and professional development. The SMTB training recommendations shall be in accordance with TRADOC 350-18 and ALC-TE. Recommendations shall include information detailing: (1) new training strategies; (2) pros and cons; and (3) feasibility of implementation. All recommendations shall be submitted for approval on a memorandum for record (MFR), written in accordance with AR 25-50, and submitted using the SMTB SharePoint internal routing system.

5.4.6 The contractor shall ensure all instructional materials are posted on: (1) the SMTB Blackboard Learning Management System (LMS); (2) the SMTB SharePoint Collaboration Site; (3) distributed learning courses; (4) job aids; (5) lesson plan content materials; and (6) learning activities (within LMS and non-LMS environments).

5.5 The contractor shall provide data input to the: (1) The Army Training Requirements and Resources System (ATRRS); (2) Total Army Centralized Individual Training Solicitation (TACITS) System; and (3) The TRADOC Readiness Support System (TTRSS).

5.5.1 The contractor shall validate students meet all qualifications and prerequisites to attend SMTB courses. In those cases where it is permissible, for those Soldiers not meeting course qualifications and/or prerequisites, the contractor shall obtain and process all documents required to grant an Exception to Policy and/or Line Score Waiver. Once an Exception to Policy and/or Line Score Waiver is granted by the Battalion Commander, or their designated representative, the contractor shall upload all documentation to the student’s file in Blackboard or SharePoint.

5.5.2 The contractor shall prepare graduation certificates by obtaining appropriate signatures and printing the certificates for graduation once successful completion of course is…