Attachment 0005 Quality Assurance Survellance Plan (QASP).pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

AH-64 APACHE SENSOR PORTFOLIO (M-TADS/PNVS & FCR) CONTRACT

FIELD SERVICE REPRESENTATIVE (CFSR) SUPPORT

DATE: September 2026

SOLICITATION / CONTRACT NUMBER: W58RGZ-26-R-0017

PREPARED BY:

U.S. Army Program Executive Office (PEO) Aviation / Apache Attack Helicopter Project Management Office (PM Apache) Aviation and Missile Command (AMCOM) Logistics Center (ALC) Redstone Arsenal, Alabama 35898-5280

1. INTRODUCTION

This Quality Assurance Surveillance Plan (QASP) has been developed in accordance with Federal Acquisition Regulation (FAR) 46.4, Defense Federal Acquisition Regulation Supplement (DFARS) 246.4, and the requirements of Contract W58RGZ-26- R-0017.

This document establishes the systematic procedures and evaluation guidelines that the U.S. Army Aviation and Missile Command (AMCOM), Program Executive Office (PEO) Aviation, Apache Attack Helicopter Project Management Office (PM Apache), and assigned Contracting Officer’s Representatives (CORs) will employ in monitoring, inspecting, and evaluating Contractor Field Service Representative (CFSR) technical support services.

The QASP serves as a government-developed instrument ensuring that:

(a) The Contractor executes all tasks in accordance with the Performance Work Statement (PWS).

(b) The Government achieves required sensor readiness and operational availability across fielded AH-64D/E Apache fleets worldwide.

(c) Defective or non-conforming services are promptly identified, documented, and corrected.

(d) The Government pays only for acceptable, conforming services delivered within established contract ceilings.

2. PURPOSE OF THE QASP

The purpose of this QASP is to provide a structured surveillance framework for Government representatives to administer the AH-64 Apache Sensor CFSR PWS.

Specifically, this plan:

(a) Defines the performance objectives and specific work outputs evaluated under the contract.

(b) Establishes explicit Performance Standards and Acceptable Quality Levels (AQLs) aligned with Technical Exhibit A (Performance Requirements Summary) of the PWS.

(c) Details the surveillance methodologies, inspection frequencies, and audit protocols used by the Government.

(d) Outlines procedures for documenting contractor performance, managing customer complaints, issuing Contract Discrepancy Reports (CDRs), and executing Contractor Performance Assessment Reporting System (CPARS) annual evaluations.

3. ROLES AND RESPONSIBILITIES OF GOVERNMENT OFFICIALS

3.1 Contracting Officer (KO)

The KO is the only person authorized to enter into, administer, or terminate contracts, and make related determinations and findings on behalf of the Government. The KO is the sole individual who can legally bind the Government. The KO has ultimate authority over contract interpretation, fee adjustments, contract modifications, and formal dispute resolutions.

3.2 Contracting Officer’s Representative (COR)

The COR is formally designated in writing by the KO pursuant to DFARS 201.602-2.

The COR is responsible for technical administration, day-to-day surveillance, inspection, and verification of contractor work outputs. The COR’s key functions include:

(a) Performing routine inspections and audits in connection with contract performance.

(b) Maintaining detailed surveillance logs and reviewing all technical deliverables (including the Monthly Certificate of Service [CoS] CDRL A001 / DI-MGMT- 81238).

(c) Auditing and validating all Contractor travel requests and overtime billing hours against prior written authorizations and contract funding ceilings.

(d) Serving as the primary conduit for military customer feedback from supported Combat Aviation Brigades (CABs), depots, and aviation activities.

(e) Issuing written notifications of deficiency and recommending issuance of Contract Discrepancy Reports (CDRs) to the KO.

(f) Coordinating site access, Government-Furnished Property (GFP) availability, and Common Access Card (CAC) / Defense Information System for Security (DISS) clearances.

Note: The COR is not authorized to alter, modify, expand, or waive any terms, conditions, specifications, pricing, funding, or delivery schedules of the contract.

3.3 Unit Points of Contact / Functional Inspectors

Designated technical inspectors, military maintenance officers, Division Aviation Support Battalion (DASB) commanders, and aviation unit maintenance officers at supported CONUS and OCONUS operational stations provide supplemental surveillance and direct customer feedback to the COR regarding CFSR on-site responsiveness, diagnostic effectiveness, and over-the-shoulder mentoring quality.

4. SCOPE AND TYPES OF WORK TO BE SURVEILLED

The Contractor provides Original Equipment Manufacturer (OEM)-level CFSR technical support, hands-on troubleshooting, maintenance guidance, formal/informal training, and engineering reach-back for the Modernized Target Acquisition Designation Sight / Pilot Night Vision Sensor (M-TADS/PNVS) and Fire Control Radar (FCR) sensor suites installed on AH-64D/E Apache aircraft.

Surveillance encompasses performance across three distinct operational segments:

4.1 Primary Recurring Support Hubs (9 FTE Baseline)

(a) CONUS Recurring Operational Stations (5 FTEs):

1. Redstone Arsenal, AL (Baseline Hub / Engineering Reach-Back /

Programmatic Coordination) (1 FTE)

2. Fort Campbell, KY (101st Airborne Division / 160th SOAR) (1 FTE)

3. Fort Cavazos (Hood), TX (1st Cavalry Division) (1 FTE)

4. Fort Drum, NY (10th Mountain Division) (1 FTE)

5. Morrisville, NC (Army National Guard Aviation Facility) (1 FTE)

(b) OCONUS Forward-Stationed Hubs (4 FTEs):

1. Fort Wainwright / Joint Base Elmendorf-Richardson (JBER), AK (1 FTE)

2. Camp Humphreys / USAG Daegu, Republic of Korea (1 FTE)

3. Illesheim (Storck Barracks) / Katterbach Kaserne, Germany (1 FTE)

4. Al Asad Air Base / Erbil Air Base, Iraq (CENTCOM Area of Operations) (1

FTE)

4.2 Overtime Maintenance and Surge Support

Surveillance verifies that overtime labor is strictly confined to emergency Aircraft on Ground (AOG) restoration and critical maintenance surge missions pre-authorized in writing by the KO or COR, within the established 90-hour-per-technician planning threshold and contract funding limits.

4.3 Surge TDY Travel Execution

Surveillance monitors contractor compliance with Joint Travel Regulations (JTR), FAR 31.205-46, and approved Travel Authorization Requests (TARs) across designated CONUS dispatches (Bliss, Liberty/Bragg, Carson, Riley, Novosel/Rucker, Savannah, Eastover, Houston, West Jordan, CCAD, NTC) and forward OCONUS dispatches (Alaska, Hawaii, Korea, Germany, Kuwait, and CENTCOM operational sites).

5. SURVEILLANCE METHODOLOGIES

The Government will employ the following surveillance methods to evaluate Contractor compliance with PWS requirements:

5.1 100% Inspection

Used for critical outputs where non-conformance immediately impairs readiness, contract legality, or financial controls:

(a) Monthly Certificate of Service (CoS) Reports (CDRL A001): 100% review of all technical assistance entries, Field Data Reports (FDRs), prevented premature component removals, AvMC-approved Maintenance Engineering Calls (MECs), and publications discrepancy submittals (DA Form 2028).

(b) Mandatory Deliverables Timeliness: 100% verification of deliverable due dates against Technical Exhibit B (Deliverables Schedule).

(c) Deployment Reporting Timelines: 100% audit of reporting dates for CONUS (≤30 calendar days) and OCONUS (≤60 calendar days) personnel.

(d) Overtime Invoicing Audits: 100% audit of billed overtime hours against advance written authorizations and monthly CoS logs.

(e) Security & Clearances: 100% verification that all performing CFSRs maintain active SECRET clearances in DISS and mandatory security training certifications (AT Level I, Level I OPSEC, Cyber Awareness, PII, ATCTS).

5.2 Periodic Surveillance / Sampling

(a) Training and Mentoring Delivery: Periodic inspection of documented Theory of Operation training classes, attendee metrics, and over-the-shoulder mentoring sessions at supported flight and maintenance units.

(b) Configuration Tracking: Periodic verification that CFSR-maintained aircraft sensor configuration records match physical aircraft hardware and software baselines.

(c) Property Management Audits: Semi-annual inspections of Government Furnished Property (GFP), computer terminals, toolkits, and TMDE assigned to CFSR personnel.

5.3 Validated Customer Feedback

(a) Customer Feedback Channels: The COR will collect and log feedback from supported Combat Aviation Brigade (CAB) maintenance officers, Quality Assurance Representatives (QARs), and unit commanders regarding CFSR technical proficiency, diagnostic timeliness, and support availability.

(b) Customer Complaint Investigation: Any complaint received by the COR will be formally investigated. If substantiated, the COR will notify the Contractor in writing within one (1) working day and initiate corrective action protocols.

5.4 Financial and Manpower Invoicing Surveillance

(a) Invoice Auditing: Monthly reconciliation of submitted invoices against hours logged in the CoS, authorized travel expense claims under JTR, and pre-approved overtime logs.

(b) Service Contract Reporting: Verification of annual completion of labor hour entries in the System for Award Management (SAM SCR) by October 31.

6. PERFORMANCE REQUIREMENTS SUMMARY (PRS) SURVEILLANCE

MATRIX

Attachment 1 provides the complete surveillance matrix detailing the Performance Objectives, Standards, Acceptable Quality Levels (AQLs), Surveillance Methods, and Performance Evaluation Impacts.

7. DEFICIENCY DOCUMENTATION AND CORRECTIVE ACTION PROCEDURES

7.1 Identification of Deficiencies

When contractor performance deviates from the standards established in the PWS and QASP, the COR will determine whether the deficiency is minor or significant:

(a) Minor Discrepancy: A technical or administrative deviation that does not directly degrade mission readiness or weapon system availability (e.g., administrative error in a report, minor delay in a routine deliverable).

(b) Significant Deficiency: A condition that adversely affects fleet operational readiness, aircraft safety, security compliance, deployment schedules, or involves unauthorized financial billing / overtime expenditures.

7.2 Resolution of Minor Discrepancies

For minor discrepancies, the COR will contact the Contractor’s Program/Contract Manager verbally or via email. The Contractor shall acknowledge the discrepancy within twenty-four (24) hours and take immediate corrective action. If the minor discrepancy is corrected satisfactorily within two (2) business days, no formal negative rating is issued, but the incident is documented in the COR surveillance files.

7.3 Issuance of Contract Discrepancy Report (CDR)

For recurring minor deficiencies, any uncorrected deficiency, or any significant deficiency, the COR will issue a formal Contract Discrepancy Report (CDR) (DA Form 5479-R or agency equivalent) through the Contracting Officer:

(a) Government Issuance: The COR/KO issues Part A of the CDR detailing the specific PWS violation, objective standard failed, operational impact, and required response suspense date.

(b) Contractor Response: The Contractor shall provide a written response (Part B) within five (5) working days (or sooner if directed for critical AOG failures). The response must identify:

1. The root cause of the non-conforming performance.

2. Corrective action taken for the specific instance.

3. Preventative actions implemented to preclude recurrence.

4. Updated Quality Control Plan (QCP) procedures if systemic failure occurred.

(c) Government Evaluation: The KO and COR will evaluate the Contractor's response. The KO will accept or reject the corrective action plan and determine whether contractual remedies (e.g., invoice withholding, re-performance at contractor expense, negative CPARS rating, or cure notice) are warranted.

8. PERFORMANCE EVALUATION AND CPARS REPORTING

The Contractor's overall performance will be formally recorded at least annually in the Contractor Performance Assessment Reporting System (CPARS) IAW FAR 42.15. The evaluation ratings (Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory) will be directly supported by objective metrics collected under this QASP:

(a) Quality of Service: Evaluated against Technical Inquiry Response (PRS #1), Issue Resolution / AOG Support (PRS #2), Training Mentoring Delivery (PRS #5), Technical Data / DA Form 2028 Accuracy, and Prevented Premature Removals documentation.

(b) Schedule / Timeliness: Evaluated against CONUS/OCONUS Reporting Timelines (PRS #3 & #4), Timely Submission of Monthly CoS CDRL A001 (PRS #6), and adherence to Technical Exhibit B deliverable deadlines.

(c) Cost Control: Evaluated against compliance with Overtime Controls (PRS #7), containment of TDY travel expenses within JTR benchmarks, and zero unapproved labor billings.

(d) Management & Regulatory Compliance: Evaluated against active security clearances, DOCPER compliance in Germany, host-nation legal authorizations, property accountability, and annual SAM SCR reporting (PRS #8).

9. SIGNATURES AND APPROVALS

Submitted by:

Contracting Officer’s Representative (COR)

PEO Aviation / PM Apache

Date: ________________________

Approved by:

Contracting Officer (KO)

Army Contracting Command – Redstone (ACC-RSA)

Date: ________________________

ATTACHMENT 1: PERFORMANCE REQUIREMENTS SUMMARY (PRS)

SURVEILLANCE MATRIX

PRS Item /

PWS

Reference

Performance Objective

Performance Standard

Acceptable Quality Level

(AQL)

Method of Surveillanc e

Performance Impact /

CPARS

Incentive

PRS #1:

Technical Inquiry Response (PWS Para 5.2.1.2)

Deliver initial verbal/writte n response to operational unit and depot technical inquiries.

Provide initial response to unit technical inquiries within one (1) business day of receipt.

≥95% compliance;

no more than 1 discrepancy per month.

100% Review of Inquiry Logs / Monthly CoS / Unit Feedback

Exceptional:

≥99% timely response.

Satisfactory:

≥95% compliant.

Marginal/Uns at: <95% compliant;

results in

CDR.

PRS #2:

Issue Resolution

& AOG

Support (PWS Para 5.2.1.2)

Resolve field-level sensor system anomalies and critical AOG status.

Resolve critical AOG sensor issues within 3 business days;

resolve routine issues within 10 business days (or document formal escalation to

COR).

≥95% compliance across all handled technical cases.

Periodic Inspection / Customer Feedback / 100% Review of CoS AOG entries

Exceptional:

Zero aircraft grounded >3 days due to CFSR delay.

Satisfactory:

≥95% resolution within standards.

Unsat: <90% resolution;

CDR issued.

PRS #3:

Deployment Lead Times

(CONUS)

(PWS Para 5.2.1.3)

Provide rapid on-site

CFSR

reporting for

CONUS

operational locations.

Personnel must achieve on-site reporting within thirty

(30) calendar days of Task Order award or formal relocation

100% Compliance ; zero deviation from standard.

100% Inspection of Check-in Reports / Unit In- Processing Records

Exceptional:

On-site ≤20 days.

Satisfactory:

100% compliant at ≤30 days.

Marginal/Uns at: >30 days without KO waiver;

directive. invoice adjustment.

PRS #4:

Deployment Lead Times

(OCONUS)

(PWS Para 5.2.1.3)

Provide theater-cleared

CFSR

reporting for forward-stationed

OCONUS

locations.

Cleared, DOCPER/SP

OT-approved personnel must achieve on-site reporting within sixty

(60) calendar days of Task Order award.

100% Compliance ; zero deviation from standard.

100% Inspection of SPOT LOAs, APACS clearances, and arrival logs

Exceptional:

On-site ≤45 days.

Satisfactory:

100% compliant at ≤60 days.

Marginal/Uns at: >60 days;

immediate CDR issued.

PRS #5:

Training & Over-the- Shoulder Mentoring (PWS Para 5.2.2.1)

Conduct structured Theory of Operation and step-by-step fault isolation mentoring for military maintainers and aircrew.

Deliver mentoring starting with system MOCs; fully document all training sessions, attendee counts, MOS/roles, and instructional hours.

100% Compliance ; zero unverified or undocument ed training events.

Periodic Inspection / Review of CoS Training Entries / Customer Surveys

Exceptional:

Documented increase in unit organic maintenance self-sufficiency.

Satisfactory:

100% compliant documentatio n.

Marginal:

<95% compliance.

PRS #6:

Monthly Reporting (CoS CDRL A001) (PWS Para 5.2.3.1)

Submit comprehensi ve Certificate of Service (CoS) reports covering all

PWS

reporting elements.

Submit Monthly CoS report (DI-

MGMT-

81238) containing all 8 required data items no later than the 7th calendar day of each following month.

Zero unexcused late submissions ; 100% completenes s of mandatory data elements.

100% Inspection of monthly

CDRL

submittals

Exceptional:

Reports consistently early with flawless technical depth.

Satisfactory:

Submitted by 7th calendar day.

Marginal/Uns at: Late or missing data;

CDR.

PRS #7:

Overtime Administrati on & Controls (PWS Para 1.5.4.3)

Manage overtime labor hours strictly for authorized emergency AOG and critical surge maintenance

Overtime must be pre-approved in writing (≥7 days prior, or within 4 hrs for emergency

AOG);

restricted strictly to direct maintenance;

must not exceed authorized funding limits.

Zero unapproved overtime billings;

zero billing in excess of established funding ceilings.

100% Invoice Audit against advance

COR/KO

authorizatio ns and CoS logs

Satisfactory:

100% pre-authorized;

within budget.

Unsat: Any unauthorized or unapproved overtime billed;

rejected invoices.

PRS #8:

Service Contract Reporting

(SAM SCR)

(PWS Para 5.3.1)

Report all direct labor hours executed under the contract into the System for Award Managemen t (SAM).

Completely fill in all required labor hour and cost fields at www.sam.gov no later than October 31 of each year (or within 30 days of contract expiration).

100% Compliance ; zero unexcused missed reporting deadlines.

100% Verificatio n of SAM system confirmatio n report

Satisfactory:

Completed by October 31.

Unsat:

Failure to report by suspense date;

negative rating in

CPARS.

http://www.sam.gov/

ATTACHMENT 2: DELIVERABLE SURVEILLANCE & VERIFICATION

TRACKER

Deliverable Ref

Title / Requirement

PWS Para Standard Delivery Due Date

Surveillance Method

Responsible Evaluator

A.001 Quality Control Plan

(QCP)

1.5.1 Within 10 days

of contract award; changes 15 days prior

100% Review for completeness

KO and

COR

A.001A QCP Option Period Analysis

1.5.1.1 Within 30 days

of option / TO completion

100% Inspection of quality trends

COR

A.001B Performance Issues Report

1.5.1.2 Verbal: 4

hours; Written follow-up: 2 days

100% Inspection of response

COR

A.002 Contractor Work Plan

1.5.4.3.1 Within 10 days

of award;

changes 30 days prior

100% Technical Review

KO via

COR

A.003 / A.003A

Installation Pass Logs (Initial / Updated)

1.7.3.1 Initial: 3 days

post-award;

Updates:

within 5 days

100% Audit against personnel list

KO via

COR

A.003B / A.003C

Pass Retrieval (Departures / Termination)

1.7.3.2 / 3 Departures: 3 days; Contract end: 5 days

100% Accountability Verification

Issuing Office /

COR

A.004 / A.004A

Consolidated

CAC PII

Form & Log

1.7.3.4 PII: 10 days

post-award;

Log: 30 days post-award

100% Security Verification

COR

A.004B / A.004C

Background Check

1.7.4.1 Favorable: 5

days;

100% Audit against DISS

KO, COR,

Activity

Verifications Unfavorable:

within 24 hours

Mgr

A.004D Host-Nation Security Backgrounds

1.7.4.2 Within 5 days

of award / post-award conference

100% Inspection of permits

KO via

COR

A.005 Key Personnel CVs

1.11 Within 5

calendar days after contract award

100% Qualification Assessment

KO via

COR

A.006 Proposed Workspace Sign

1.13.1 Within 10

calendar days after contract award

100% Inspection

KO via

COR

A.007 Issued ID Badges Listing

1.13.2 Prior to

performance start; updated as changes occur

100% Physical Audit

KO via

COR

A.008 Signed Non- Disclosure Statements

1.19 No later than 5

days prior to work commencement

100% Verification of all staff

COR

A.009 OCI

Mitigation Plan

1.20 Within 5

calendar days of OCI identification

100% Legal & KO Review

KO via

COR

A.010 / A.010A

Accident Prevention Plan & Safety Proof

1.22.1 / 2 Prior to site start; local notices within 10 days

100% Safety Compliance Audit

KO via

COR

A.011– A.015

Mandatory Training Certifications

(AT,

1.24 Within 30 days

of onboarding (ATCTS within 10 days);

100% Verification against training

COR

OPSEC,

iWATCH, Cyber, PII, ATCTS) annual refreshers database

A.016 Property Management Plan

1.28 Within 30

calendar days of contract award

100% Property Audit

KO, COR,

Prop Admin

A.017 Monthly Certificate of Service (CoS)

5.2.3.1 Monthly, by

7th calendar day of following month

100% Technical Audit

KO and

COR

A.018 SAM Service Contract Report

5.3.1 Annually by

Oct 31; or 30 days after contract end

100% Verification on SAM.gov

KO via System

ATTACHMENT 3 – CONTRACT DISCREPANCY REPORT (CDR) WORKFLOW

1. DISCREPANCY IDENTIFIED

COR detects non-conformance exceeding established AQL via 100% inspection, periodic sampling, invoice audit, or validated unit complaint.

2. CLASSIFICATION & NOTIFICATION

* Minor Discrepancy: COR notifies Contractor verbally/email. Immediate re-performance or correction within 2 working days.

* Significant/Recurring Failure: COR drafts formal CDR and forwards to KO.

3. FORMAL CDR ISSUANCE (KO / COR)

Contracting Officer issues CDR Part A to Contractor specifying PWS / QASP| violation, operational impact, and response suspense date (≤5 working days).

4. CONTRACTOR ROOT CAUSE & CORRECTIVE ACTION (PART B)

Contractor submits written response detailing root cause analysis, specific resolution, and systemic preventative measures incorporated into QCP

5. EVALUATION & CONTRACTUAL DETERMINATION (KO / COR)

Government evaluates response adequacy. If acceptable, closure is tracked. If rejected or uncorrected, KO determines remedies (e.g., payment withhold, |re-performance at contractor cost, negative CPARS rating, or Cure Notice)