Attachment 0001 Performance Work Statement (PWS).pdf

PERFORMANCE WORK STATEMENT (PWS)

AH-64 APACHE SENSOR PORTFOLIO (M-TADS/PNVS & FCR) CONTRACT

FIELD SERVICE REPRESENTATIVE (CFSR) SUPPORT

DATE: September 2026

PART 1: GENERAL INFORMATION

1. General

This is a non-personal service(s) contract under which the personnel rendering the service(s) are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

1.1 Description of Services / Introduction

This is a non-personal service(s) contract to provide Original Equipment Manufacturer (OEM)-level Contractor Field Service Representative (CFSR) technical support for U.S.

Army maintained AH-64 Apache Modernized Target Acquisition Designation Sight / Pilot Night Vision Sensor (M-TADS/PNVS) and Fire Control Radar (FCR) sensor portfolios used across AH-64D/E aircraft.

1.2 Background

The purpose of this contract is to provide OEM-level technical expertise to fielded Apache units, repair facilities, aviation depots, and supply support activities worldwide.

The CFSR workforce serves as the direct technical link between operational flight/maintenance units and OEM engineering to maximize fleet readiness, reduce premature component removals, resolve complex system anomalies, and ensure weapon system operational availability worldwide.

1.3 Scope

The Contractor shall provide qualified CFSR personnel, in the quantities and labor categories modeled in the Independent Government Cost Estimate (IGCE) and specified in individual Task Orders, to deliver telephonic, virtual, and on-site technical assistance, hands-on troubleshooting, maintenance guidance, formal/informal training, and seamless engineering and logistics reach-back to the OEM.

The baseline recurring operational requirement encompasses up to nine (9) full-time equivalent (FTE) CFSRs:

Continental United States (CONUS) Recurring Support: Up to five (5) full-time CFSRs positioned at designated CONUS home-station installations (with a baseline of one [1] full-time CFSR assigned to Redstone Arsenal, AL).

Outside the Continental United States (OCONUS) Recurring Support: Up to four (4) full-time CFSRs forward-stationed at designated permanent/rotational OCONUS operational hubs.

Surge & Emergency TDY Support: Cross-site dispatch to designated CONUS and OCONUS operational units, testing ranges, and aviation maintenance facilities.

1.4 Objectives

(a) Deliver expert, OEM-level technical troubleshooting and engineering reach-back to operational flight/maintenance units.

(b) Maximize Apache fleet readiness, reduce premature sensor component removals, and resolve complex system anomalies.

(c) Conduct over-the-shoulder mentoring and system-specific training (Theory of Operation) for military maintainers and aircrew.

(d) Track and manage the physical and technical configurations of installed M- TADS/PNVS and FCR systems across supported aircraft.

1.5 Quality Control & Operational Management

1.5.1 Quality Control Plan (QCP)

The Contractor shall develop and maintain a QCP to ensure services are performed in accordance with (IAW) this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which it assures that the work provided complies with the requirements of the contract. The Contractor’s Proposed QCP shall be submitted to the Contracting Officer (KO) through the Contracting Officer’s Representative (COR) for review within ten (10) calendar days after the date of contract award (Deliverable A.001).

The Government will review and either notify the Contractor in writing of acceptance of the plan or return their comments to the Contractor within ten (10) calendar days. If the Government has provided comments, the Contractor shall then have five (5) calendar days to submit a Final QCP. After receipt of the Final QCP, the Contractor may receive the Contracting Officer’s acceptance in writing. Any proposed changes to the accepted QCP are required to be resubmitted for acceptance by the Contracting Officer no later than fifteen (15) calendar days prior to the anticipated change and before implementation by the Contractor.

At a minimum, the QCP must include and answer the following to be acceptable:

(a) A chart showing the organizational structure and lines of authority, the names, qualifications, duties, responsibilities, and classification of each member of the Contractor's Quality Control Team;

(b) How the Contractor will monitor work to ensure performance complies with all deliverables (including timelines, deadlines, and goals);

(c) How the Contractor will monitor work to ensure performance complies with all specifications and requirements of the contract, including the contract’s clauses;

(d) How the Contractor will monitor and ensure staff qualifications remain current and valid including Department of Defense (DoD) Contractor Personnel Office (DOCPER) processes/approvals throughout contract performance;

(e) How the Contractor will inventory and track maintenance of all Government Provided Equipment / Materials;

(f) How the Contractor will identify, investigate, and correct any non-conforming performance and prevent similar deficiencies in the future; and

(g) How the Contractor will file and save all Quality Control related documents for the life of the contract plus five (5) years.

1.5.1.1 Analysis of Quality Control

An Analysis of Quality Control and Timeliness of Submittals (i.e., deliverables) shall be provided to the COR within thirty (30) calendar days upon completion of each option period or Task Order (Deliverable A.001A).

1.5.1.2 Performance Issue Notification

The Contractor shall inform the COR of issues or potential issues that might affect the performance within four (4) working hours of identifying those issues. Verbal reports shall be followed up by written reports within two (2) calendar days (Deliverable A.001B).

1.5.2 Quality Assurance

The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the acceptable quality levels (performance thresholds).

1.5.3 Recognized Holidays

1.5.3.1 U.S. Holidays

Work shall not be performed on U.S. federally recognized holidays occurring during the normal workweek unless otherwise directed by the Contracting Officer. When a U.S.

holiday occurs on a Saturday or a Sunday, the holiday is observed on the preceding Friday or following Monday, respectively:

New Year’s Day (January 1st) M. L. King Memorial Day (3rd Monday in January) Presidents Day (3rd Monday in February) Memorial Day (last Monday in May) Juneteenth National Independence Day (June 19th) Independence Day (July 4th) Labor Day (1st Monday in September) Columbus Day (2nd Monday in October) Veterans Day (November 11th) Thanksgiving Day (4th Thursday in November) Christmas Day (December 25th)

1.5.3.2 Host Nation Holidays

For OCONUS requirements, work shall not be performed on local Host Nation holidays occurring during the normal workweek unless otherwise directed in writing by the Contracting Officer or specified within individual Task Orders.

1.5.4 Operating Hours

1.5.4.1 Government Facility Office Hours

The Government facility office hours for core personnel assigned to Redstone Arsenal, AL are Monday through Friday, 0800–1700 Central Time, excluding Federal Holidays, or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed closings.

1.5.4.2 Government Facility Operating Hours

At field and deployed CONUS/OCONUS locations, facility operating hours and operational flight/maintenance support hours occur in coordination with the established operational schedule of the supported military unit.

1.5.4.3 Contractor Support Hours & Overtime Controls

The Contractor shall maintain an adequate workforce at all times for the uninterrupted performance of all tasks defined within this PWS, not to exceed forty (40) hours per week per CFSR (2,080 annual productive hours per FTE) unless overtime is approved in writing by the Contracting Officer.

Annual Overtime Planning Baseline: The IGCE establishes an annual overtime planning threshold of up to ninety (90) hours per assigned FTE (e.g., up to 450 total annual hours across 5 CONUS CFSRs; up to 360 total annual hours across 4 OCONUS CFSRs).

Cost Accounting: Overtime shall be accounted for and tracked separately under authorized overtime funding lines in accordance with established hourly rates and applicable fees, not to exceed authorized contract funding ceilings.

Prohibitions & Restrictions: Overtime is strictly prohibited for routine training, stand-by, general availability, routine administrative tasks, or routine mission launch monitoring, and must constitute direct hands-on maintenance, emergency troubleshooting assistance, and AOG aircraft recovery only.

Approval Protocol: If the need for overtime is anticipated, the Contractor must receive written approval from the Contracting Officer (or delegated COR) at a minimum seven

(7) calendar days prior to execution, except in bona fide AOG operational flight emergencies where verbal notification is made within four (4) hours followed by written confirmation within twenty-four (24) hours.

1.5.4.3.1 Contractor Work Plan

The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, shift rotations, emergency call-out processes, etc.) and how the Contractor intends to address and meet increased operations tempo. The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the COR for review within ten (10) calendar days after the date of contract award (Deliverable A.002). The Government will review and either accept or return comments within ten (10) calendar days. The Contractor shall then have three (3) calendar days to submit a Final Work Plan. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the COR for review and acceptance by the Contracting Officer at a minimum thirty (30) calendar days prior to implementation.

1.5.5 Training Holidays

For forward-deployed and OCONUS units, training holidays granted to military personnel may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with unit leadership and COR will be necessary. The Contractor shall take advantage of announced training holidays or exodus periods by planning maintenance actions that are better accomplished when areas are vacant.

1.6 Place of Performance

The primary baseline operating location for core engineering reach-back, fleet monitoring, and programmatic coordination is:

U.S. Army Program Executive Office (PEO) Aviation Apache Attack Helicopter Project Management Office (PM Apache) Redstone Arsenal, Alabama 35898-5280

The Government reserves the right to issue Task Orders for on-site CFSR technical support at various Continental United States (CONUS) military installations, aviation depots (e.g., Corpus Christi Army Depot [CCAD]), training centers (e.g., Fort Novosel, AL; National Training Center [NTC]), and forward-deployed Outside the Continental United States (OCONUS) locations where AH-64 units operate.

1.6.1 Primary CONUS Recurring Performance Locations

The Contractor shall provide full-time recurring CFSR support (2,080 annual hours per FTE) at the following CONUS operational hubs:

Redstone Arsenal, AL (AMCOM / PM Apache / Baseline Hub): (1 FTE)

Fort Campbell, KY (101st Airborne Division / 160th SOAR): (1 FTE)

Fort Cavazos (formerly Fort Hood), TX (1st Cavalry Division): (1 FTE)

Fort Drum, NY (10th Mountain Division): (1 FTE)

Morrisville, NC (Army National Guard Aviation Facility): (1 FTE)

1.6.2 Primary OCONUS Recurring Performance Locations

The Contractor shall provide full-time forward-stationed recurring CFSR support (2,080 annual hours per FTE) at the following permanent/rotational OCONUS hubs:

Joint Base Elmendorf-Richardson / Fort Wainwright, AK: (1 FTE)

Camp Humphreys / USAG Daegu, Republic of Korea: (1 FTE)

Illesheim (Storck Barracks) / Katterbach Kaserne, Germany: (1 FTE)

Al Asad Air Base / Erbil Air Base, Iraq (or designated CENTCOM hub): (1 FTE)

1.6.3 Authorized CONUS Temporary Duty (TDY) Travel Locations

The Contractor shall furnish intermittent, mission-directed technical assistance and surge support to the following CONUS installations:

Fort Bliss, TX

Fort Liberty (formerly Fort Bragg), NC

Fort Campbell, KY

Fort Carson, CO

Fort Drum, NY

Fort Cavazos (formerly Fort Hood), TX

Fort Riley, KS

Fort Novosel (formerly Fort Rucker), AL

Hunter Army Airfield / Savannah, GA

McEntire Joint National Guard Base / Eastover, SC

Ellington Field / Houston, TX

West Jordan Army Aviation Support Facility, UT

Morrisville Army Aviation Support Facility, NC

Corpus Christi Army Depot (CCAD), TX / National Training Center (Fort Irwin, CA) (as directed by the Contracting Officer)

1.6.4 Authorized OCONUS Temporary Duty (TDY) Travel Locations

The Contractor shall furnish intermittent, theater-level technical assistance and emergency AOG support across the following forward operational locations:

Alaska (Fort Wainwright / Eielson AFB / JBER)

Wheeler Army Airfield / Hawaii

Camp Humphreys / K-16 / Korea

Katterbach / Illesheim / Germany

Camp Buehring / Kuwait

Operation Inherent Resolve (OIR) / CENTCOM designated operational bases (as directed)

1.7 Security Requirements

1.7.1 Security Program

Contractor personnel performing work under this contract must possess and maintain an active SECRET clearance at the time of proposal submission, and must maintain this security level for the life of the contract. The security requirements are IAW the DD Form 254 (Attachment 0003) and the AH-64 Apache Attack Helicopter Security Classification Guide (SCG) dated 27 July 2022.

1.7.2 Personnel Security Clearance Requirements

All Contractor personnel performing on this contract shall be U.S. citizens and hold a minimum active SECRET security clearance validated in the Defense Information System for Security (DISS) at the time of onboarding. The Contractor shall immediately notify the Contracting Officer (KO) and COR in writing if an employee's clearance is suspended, revoked, or compromised. The Contractor shall ensure compliance with the DoD Security Agreement (DD Form 441) and the National Industrial Security Program Operating Manual (NISPOM) rule at 32 CFR Part 117.

1.7.3 Installation Access

Access to U.S. installations, buildings, and controlled areas is limited to personnel who meet security criteria and are authorized. The Contractor shall ensure that all employees and subcontractors are made aware of and comply with Installation Access Control requirements. For Redstone Arsenal, AL, Contractor personnel shall obtain a Common Access Card (CAC) and local Automated Installation Entry (AIE) credentials prior to commencing unescorted on-site performance.

1.7.3.1 Installation Pass Log

The Contractor shall provide the Contracting Officer, via the COR, an Initial Installation Pass Log within three (3) calendar days after contract award (Deliverable A.003). The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available upon request, and submitted to the COR within five (5) calendar days after any changes are made (Deliverable A.003A).

1.7.3.2 Individual Termination or Expiration of Employment

The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within three (3) calendar days (Deliverable A.003B).

1.7.3.3 Contract Termination or Cancellation

Upon termination or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within five (5) calendar days (Deliverable A.003C).

1.7.3.4 Common Access Cards (CAC) and CAC Log

The Contractor shall provide the required PII (Name, SSN/TIN, Date of Birth, Email) to the COR within ten (10) calendar days after award to initiate the CAC process (Deliverable A.004). The Contractor shall provide a consolidated CAC log within the first thirty (30) calendar days after contract award, and submit updates within five (5) calendar days after changes have been made (Deliverable A.004A). CACs are Government property and must be accounted for and returned to the COR immediately upon employee termination or contract completion.

1.7.4 Background Checks

1.7.4.1 U.S. Citizens

All Contractor personnel must receive a favorable local and national background check validated in DISS. The Contractor shall forward a copy of each favorable background check verification to the KO and COR within five (5) calendar days of receipt (Deliverable A.004B). The Contractor shall immediately notify and forward verification of any unfavorable background check results within twenty-four (24) hours of receipt (Deliverable A.004C).

1.7.4.2 Local Nationals and Third Country Nationals

For OCONUS requirements, the Contractor shall consult with the local Security Office and activity manager and furnish current, host-nation-approved background check documentation (e.g., Polizeiliche Führungszeugnis for Germany) no later than five (5) calendar days after contract award or during the post-award meeting (Deliverable A.004D).

1.7.5 Physical Security

The Contractor shall safeguard all Government equipment, information, and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured IAW the Army Physical Security Program (AR 190-13).

1.7.6 Operations Security (OPSEC) Requirements

Contractor personnel shall adhere to facility security policies and restrictions. The Contractor shall immediately report suspicious activities to security personnel.

Government-issued access badges shall not be worn outside designated facilities where they are visible to the general public.

1.8 Controlled Unclassified Information (CUI) & Export Controls

1.8.1 CUI Identification and Protection

CUI provided by the Government or generated under this contract shall be identified, safeguarded, handled, and marked IAW DoDI 5200.48 (Controlled Unclassified Information). CUI generated by the Contractor requires protective measures, markings, and distribution controls as directed by relevant law, regulation, and Department of the Army policy.

1.8.2 CUI Aggregation and Compilation

The Contractor shall monitor CUI for aggregation and compilation risks where accumulated unclassified technical data or flight metrics could reveal classified weapon system capabilities. The Contractor shall report any potential classification arising from compiled CUI to the Contracting Officer and the Apache Project Office Security Office immediately.

1.8.3 Cloud Storage of CUI

The Contractor shall ensure that any cloud computing service provider used to store, process, or transmit CUI in the performance of this contract complies with the Federal Risk and Authorization Management Program (FedRAMP) Moderate baseline requirements IAW DoDI 8582.01.

1.8.4 Export Control Regulations

The Contractor shall comply with all U.S. Export Control laws, including the Arms Export Control Act (22 U.S.C. § 2751 et seq.), the International Traffic in Arms Regulations (ITAR, 22 C.F.R. § 120 et seq.), and the Export Administration Act (50 U.S.C. App. § 2401 et seq.). Technical data, proprietary Boeing drawings, and repair procedures shall not be disclosed to foreign nationals without explicit Government authorization and approved export licenses.

1.8.5 Security Incident Reporting

The Contractor shall report all security incidents, inadvertent CUI compromises, or spillage incidents within forty-eight (48) hours via encrypted email to the Contracting Officer and the PM Apache Security Office at usarmy.redstone.peo-avn.list.apache-pm-security@army.mil.

1.9 Key Control

The Contractor shall establish and implement methods of making sure all keys and key cards issued by the Government are not lost or misplaced, and are not used by unauthorized persons. No keys shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Contractor’s Security Plan and Quality Control Plan. Key loss or duplicate incidents shall be reported immediately to the Contracting Officer.

1.10 Post Award Conference / Periodic Progress Meetings

The Contractor shall attend the post-award conference convened by the contracting activity in accordance with FAR Subpart 42.5. The Contracting Officer, COR, and other Government personnel will meet periodically (at a minimum, monthly) with the Contractor to review performance, address technical issues, and ensure proper communication. These meetings shall be attended at no additional cost to the Government.

1.11 Contracting Officer’s Representative (COR)

The COR will be appointed and identified by a letter of designation from the Contracting Officer. The COR monitors all technical aspects of the contract and assists in contract administration, ensuring the Contractor performs the technical requirements of the PWS, performing inspections, and coordinating site entry. The COR is not authorized to change any terms, conditions, cost, price, or delivery schedules of this contract.

1.12 Key Personnel

The Program/Contract Manager and Lead CFSR are designated as Key Personnel. The Contractor shall provide a Program/Contract Manager who shall be responsible for the performance of the work. The names and Curriculum Vitae (CV) of the Program/Contract Manager and Alternate Contract Manager shall be provided in writing to the KO and COR for approval no later than five (5) calendar days after contract award (Deliverable A.005).

1.12.1 Minimum CFSR Qualifications

All key personnel and CFSRs shall meet the following minimum qualifications:

(a) Experience: A minimum of five (5) years of documented hands-on experience in the design, integration, maintenance, and troubleshooting of AH-64 Apache sensor systems (M-TADS/PNVS and FCR), or directly comparable advanced military aviation electro-optical/radar weapon systems.

(b) Diagnostic Expertise: Demonstrated technical expertise in fault isolation and repair utilizing Test Measurement and Diagnostic Equipment (TMDE), specialized aviation ground support equipment (AGSE), and automated diagnostic test sets.

(c) Instructor Credentials: Documented technical instructor qualification and practical experience delivering formal or over-the-shoulder technical training to military aviation maintenance personnel.

(d) Clearance: Active U.S. SECRET security clearance.

1.13 Contractor Identification & Workspace Standards

All Contractor personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious must identify themselves as such, including the proper marking of email signature blocks and written correspondence.

1.13.1 Workspace Marking

Contractor workspaces shall contain a sign signifying the space is occupied by Contractor employees. The proposed sign format shall be submitted to the Contracting Officer via the COR for review and acceptance within ten (10) calendar days after contract award (Deliverable A.006).

1.13.2 Contractor Identification Badges

Contractor personnel shall wear and visibly display easily readable identification badges containing their name, company name, functional area, and a color photograph at all times while performing on-site. A complete list of issued ID cards shall be furnished to the Contracting Officer prior to the contract performance start date and updated as changes occur (Deliverable A.007).

1.14 Relocation

Relocation costs are authorized for Government-directed permanent changes of station (PCS) within CONUS or to/from OCONUS operational stations when specifically directed and approved in writing in advance by the Contracting Officer.

All relocation expenses shall comply strictly with FAR 31.205-46 and the Joint Travel Regulations (JTR).

Relocation reimbursement will be authorized in accordance with the Contractor’s established Disclosure Statement (DS-1).

One (1) CONUS and one (1) OCONUS relocation of CFSR personnel are authorized when directed by the Government under authorized contract line items.

1.15 Travel / Temporary Duty (TDY)

All temporary duty (TDY) travel shall comply with FAR 31.205-46, the Joint Travel Regulations (JTR), and applicable Task Order funding limits.

Local Commuting Radius: Travel within a fifty (50) road-mile radius of the CFSR's designated primary duty station (Redstone Arsenal, AL for core personnel) is considered local commuting and is non-reimbursable.

OEM Refresher & Technology Training: Each CFSR is authorized up to two (2) annual trips to the Contractor's designated OEM facility to attend OEM new technology and refresher sensor training. Each trip shall not exceed ten (10) consecutive calendar days away from the primary work site.

Prior Written Approval: The Contractor shall not perform TDY travel without prior written approval from the COR via a formal Travel Authorization Request (TAR).

Approved travel will specify the contractual authorization, estimated amount, and authorized travel funding line approved for payment.

1.16 Other Direct Costs (ODCs)

ODCs are restricted to authorized TDY travel, relocation expenses, and specialized engineering tool reach-back requirements as specifically pre-approved in writing by the Contracting Officer and established under authorized contract line items. Relocation costs are authorized strictly for Government-directed permanent changes of station (PCS) within CONUS or to/from OCONUS duty stations in compliance with JTR.

1.17 Data Rights

The Government has unlimited rights to all documents, training packages, maintenance logs, and materials produced under this contract. All such materials shall be Government-owned and are the property of the Government with all rights and privileges of ownership and copyright belonging exclusively to the Government.

1.18 Non-Disclosure & Privacy Act

The Contractor and Contractor personnel shall not divulge or release data or information developed, or obtained under performance of this PWS, except to authorized Government personnel or upon written approval of the Contracting Officer. All documentation showing individual names or other personal information shall be controlled and protected under the provisions of the Privacy Act of 1974, Public Law 93-579, 5 U.S.C. Section 552a.

1.19 Protection of Government and Contract Information

Per Public Use Notice of Limitations stated by the Defense Imagery Management Operations Center (DIMOC), the Contractor shall not cite any information (e.g., contract details, pictures, locations, etc.) obtained through this contract on any hard copy or digital marketing tools, including its company website.

1.20 Non-Disclosure Statements

The Contractor shall provide signed individual non-disclosure agreements for all performing personnel to the COR no later than five (5) calendar days prior to commencement of work under the contract (Deliverable A.008).

1.21 Organizational Conflict of Interest (OCI)

If an actual or potential OCI is identified under FAR Subpart 9.5, the Contractor shall notify the Contracting Officer immediately and submit an OCI Mitigation Plan within five (5) calendar days of identification (Deliverable A.009).

1.22 Phase In / Phase Out Period

To prevent decreases in productivity, the Contractor shall implement a thirty (30) day Phase-In/Phase-Out period as specified in individual Task Orders. During this period, the Contractor shall achieve full onboarding, security clearance validation, local system accesses, and coordinate face-to-face handovers with outgoing personnel.

1.23 Safety

The Contractor shall comply with FAR 52.236-13 (Accident Prevention), the U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1), and local installation safety guidelines.

1.23.1 Accident Prevention Plan (APP)

Before initiation of work at the job site, an APP written by the Contractor for the specific work and hazards of the contract and implementing the pertinent requirements of EM 385-1-1 shall be submitted to the COR for review and acceptance (Deliverable A.010).

1.23.2 Safety Notifications

The Contractor shall complete and provide safety notifications required by local or host-nation safety authorities and provide documented proof to the Contracting Officer via the COR within ten (10) calendar days of notification submission (Deliverable A.010A).

1.24 Environmental Compliance

The Contractor shall ensure all operations conform to the local Garrison environmental policies, Solid Waste Policies, Final Governing Standards, and applicable environmental laws. The Contractor shall ensure all personnel are trained in the proper handling, use, storage, and disposal of hazardous materials associated with Apache sensor systems. Any hazardous substance spills must be immediately reported to the Garrison Fire Department and the COR. The Contractor shall clean up, at its own expense, any contamination caused by its activities or hazardous materials brought onto the installation.

1.25 Required Training

1.25.1 Anti-Terrorism (AT) Level I Training

All Contractor employees, including subcontractor employees, shall complete AT Level I Training within thirty (30) calendar days after contract start date or effective onboarding date, and complete refresher training every twelve (12) months. The Contractor shall submit certificates of completion for each affected employee to the COR within five (5) calendar days of completion (Deliverable A.011).

1.25.2 OPSEC Training

All Contractor employees, including subcontractors, shall complete Level I OPSEC training within thirty (30) calendar days of onboarding and complete annual refresher training. Verification of completion shall be provided to the COR within five (5) calendar days of training completion (Deliverable A.012).

1.25.3 iWATCH Training

The Contractor shall brief all employees on the local iWATCH program (standards provided by the requiring activity ATO) to recognize and report suspicious activity. This training shall be completed within thirty (30) calendar days of award or onboarding, with completion results reported to the COR within five (5) calendar days of completion (Deliverable A.013).

1.25.4 Information Assurance (IA) Training

1.25.4.1 DoD Cyber Awareness

All Contractor employees requiring access to Government information systems shall complete the DoD IA Cyber Awareness Training within thirty (30) calendar days of onboarding and complete annual refresher training. Verification of training shall be provided to the COR within five (5) calendar days of completion (Deliverable A.014).

1.25.4.2 IA Workforce Requirements

All Contractor personnel performing IT/IA functions shall comply with DoD Directive 8570.01, DoD 8570.01-M, and AR 25-2 within thirty (30) calendar days of employment.

1.25.4.3 ATCTS Registration

All Contractor employees with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS). Verification of registration shall be submitted to the COR within ten (10) calendar days of onboarding (Deliverable A.014A).

1.25.5 Personally Identifiable Information (PII)

Contractor employees with access to PII and Government information shall complete “Identifying and Safeguarding PII” training within thirty (30) calendar days of onboarding, with annual refreshers. The Contractor shall provide the COR with copies of completion certificates within five (5) calendar days of training completion (Deliverable A.015).

1.26 Authorization to Perform Services in Germany

For OCONUS requirements in the Federal Republic of Germany (FRG), the Contractor shall comply with all German laws, registration, and business authorizations. Contractor employees who are not EU nationals or members of the force/civilian component shall possess valid work and residence permits. Non-compliance is grounds for contract default termination.

1.27 Notice to Proceed

The effective date of individual Task Orders or the master contract will constitute the date of notice to proceed, unless a formal Notice to Proceed letter is issued by the Contracting Officer.

1.28 Electromagnetic Compatibility Directive

The Contractor certifies that all electrical and electronic equipment and appliances furnished under this contract comply with the Electromagnetic Compatibility Directive 2014/30/EU and are approved by the appropriate authorities in the country of performance.

1.29 Government Property and Services

Refer to Part 3 of this PWS. For all issued Government Property (GP), the Contractor shall submit a Property Management Plan to the Contracting Officer and Property Administrator via the COR within thirty (30) calendar days of contract award (Deliverable A.016).

1.30 Conventional Forces Europe (CFE) Treaty Verification Inspection

Contractor-owned or controlled structures and containers located on U.S. Government installations OCONUS are subject to short-notice inspections by CFE treaty teams. The Contractor shall provide immediate access to such structures and report inspections in writing to the KO through the COR within ten (10) calendar days of completion.

PART 2: DEFINITIONS & ACRONYMS

2.1 Definitions

Contracting Officer (KO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: The KO is the only individual who can legally bind the Government.

Contracting Officer's Representative (COR): An individual designated and authorized in writing by the Contracting Officer to perform specific technical or administrative functions.

Contractor: A supplier or vendor awarded a contract to provide specific supplies or services to the Government (refers to the Prime Contractor).

Day: Unless otherwise specified, a calendar day.

Defective Service: A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable: Anything that can be physically or electronically delivered, such as logs, certifications, databases, or monthly reports.

Government-Furnished Property (GFP): Property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract.

Government Property (GP): All property owned or leased by the Government, including material, equipment, special tooling, special test equipment, and real property.

Quality Assurance Surveillance Plan (QASP): The key Government-developed surveillance process document used to manage and evaluate Contractor performance thresholds.

Quality Control: All necessary measures taken by the Contractor to assure that the quality of an end product or service meets contract requirements.

2.2 Acronyms

AGSE: Aviation Ground Support Equipment

AIE: Automated Installation Entry

AMCOM: Aviation and Missile Command

AOG: Aircraft on Ground

APACS: Aircraft and Personnel Automated Clearance System

APP: Accident Prevention Plan

AT: Anti-Terrorism

ATCTS: Army Training Certification Tracking System

CAC: Common Access Card

CCI: Controlled Cryptographic Items

CDRL: Contract Data Requirements List

CFSR: Contractor Field Service Representative

COMSEC: Communications Security

CONUS: Continental United States

COR: Contracting Officer's Representative

CoS: Certificate of Service

CUI: Controlled Unclassified Information

DEVCOM AvMC: Combat Capabilities Development Command Aviation & Missile Center

DISS: Defense Information System for Security

FCR: Fire Control Radar

FDR: Field Data Report

GFF: Government Furnished Facilities

GFP: Government Furnished Property

IA: Information Assurance

IACS: Installation Access Control System

IETM: Interactive Electronic Technical Manual

IGCE: Independent Government Cost Estimate

JTR: Joint Travel Regulations

KO: Contracting Officer

LAR / E-LAR: Logistics Assistance Representative / Electronic LAR

LOA: Letter of Authorization

MEC: Maintenance Engineering Call

MOC: Maintenance Operation Check

M-TADS/PNVS: Modernized Target Acquisition Designation Sight / Pilot Night Vision Sensor

NIPRNet: Non-Classified Internet Protocol Router Network

NISPOM: National Industrial Security Program Operating Manual

OCI: Organizational Conflict of Interest

OCONUS: Outside Continental United States

OEM: Original Equipment Manufacturer

PCS: Permanent Change of Station

PRS: Performance Requirements Summary

PWS: Performance Work Statement

QASP: Quality Assurance Surveillance Plan

QCP: Quality Control Plan

SCG: Security Classification Guide

SPOT: Synchronized Predeployment and Operational Tracker

TAR: Travel Authorization Request

TDY: Temporary Duty

TM: Technical Manual

TMDE: Test Measurement and Diagnostic Equipment

PART 3: GOVERNMENT PROPERTY (GP) AND SERVICES

3.1 Services

The Government will not provide direct labor or technical assistance services under this contract. The CFSR must maintain an independent, expert capability to support the specified sensor portfolios.

3.2 Facilities

Redstone Arsenal, AL: For personnel assigned to Redstone Arsenal, AL, the Government will provide adequate office workspace, standard furnishings, telephone services, and DoD computer workstation access connected to the Non-Classified Internet Protocol Router Network (NIPRNet).

Field-Deployed & OCONUS Locations: For field-deployed and OCONUS locations, specific Government Furnished Facilities (GFF) and logistical support privileges will be designated in individual Task Orders and Letters of Authorization (LOAs).

3.3 Utilities

The Government will provide standard utilities (electricity, heating, cooling, and water) within Government-furnished facilities. The Contractor shall instruct employees in utilities conservation practices.

3.4 Equipment

The Government will provide access to:

NIPRNet connected computer workstations.

Organic military aviation ground support equipment (AGSE), organic tools, and test sets at field-deployed units whenever practicable, subject to coordination with unit leadership.

3.5 Special Tooling and Test Equipment

Specific specialized military test sets and aviation diagnostic equipment will be made available at supported military units and depot facilities for on-site fault isolation and troubleshooting tasks.

3.6 Materials

The Government will provide access to standard technical publications and the Interactive Electronic Technical Manual (IETM) via the TM 1-1520-Longbow/Apache

IETM.

3.7 Training

The Government will provide localized physical and installation security briefings, iWATCH program guidelines, and specialized training materials for the AMCOM 2028 technical publications portal.

3.8 Common Access Cards (CAC)

The Government will provide CACs to cleared and authorized Contractor personnel via the Trusted Associate Sponsorship System (TASS) to enable required base and NIPRNet network access.

PART 4: CONTRACTOR FURNISHED ITEMS AND SERVICES

4.1 General

Except for those items specifically identified in Part 3, the Contractor shall furnish all personnel, reach-back infrastructure, and logistical support necessary to perform all services described in this PWS.

4.2 Secret Facility Clearance

The Contractor shall possess and maintain an active SECRET Facility Security Clearance issued by the Defense Counterintelligence and Security Agency (DCSA) for the entire duration of this contract.

4.3 Materials and Corporate Infrastructure

The Contractor shall provide and maintain:

OEM Engineering Reach-Back: Continuous corporate reach-back capability to OEM factory engineering data, proprietary drawings, design models, test stands, and advanced software diagnostic tools for the AH-64 M-TADS/PNVS and FCR systems.

Field Data Tracking: Continuous maintenance of and COR access to the Contractor's proprietary Field Data Report (FDR) database.

Insurance Coverage: Valid insurance coverage for all personnel operating on Government installations in accordance with FAR 52.228-5 and FAR 52.228-3 (Defense Base Act workers' compensation insurance).

4.4 Vehicles and Equipment

The Contractor shall provide any required non-tactical transport or specialized corporate communication devices. All Contractor-provided vehicles used on Government installations shall meet local traffic, safety, and environmental requirements and display the company name.

4.5 Background Checks

The Contractor shall execute, verify, and document all required personnel background checks and clearance inputs in DISS prior to onboarding personnel.

PART 5: SPECIFIC TASKS

5.1 Basic Services

The Contractor shall provide qualified Contract Field Service Representatives (CFSRs) to deliver expert on-site, telephonic, and virtual technical support, troubleshooting, configuration tracking, engineering reach-back, and training for the AH-64 Apache Modernized Target Acquisition Designation Sight / Pilot Night Vision Sensor (M- TADS/PNVS) and Fire Control Radar (FCR) sensor portfolios.

5.2 Tasks

5.2.1 Core CFSR Technical Support (HLO 1)

5.2.1.1 Virtual and Reach-back Troubleshooting

The Contractor shall deliver virtual technical support and troubleshooting assistance to operational units, depots, and maintenance activities.

Standard (a): Deliver telephonic, email, and virtual troubleshooting support to isolate complex sensor faults and restore system operations.

Acceptable Quality Level (AQL): 95% compliant.

5.2.1.2 Technical Inquiry Response and Resolution

The Contractor shall respond to operational unit inquiries and resolve field-level system anomalies.

Standard (a): Provide initial verbal and/or written response to unit technical inquiries within one (1) business day of receipt.

Acceptable Quality Level (AQL): 95% compliant.

Standard (b): Resolve critical Aircraft on Ground (AOG) sensor issues within three (3) business days, and routine issues within ten (10) business days. Escalation to COR is required if external constraints prevent resolution.

Acceptable Quality Level (AQL): 95% compliant.

5.2.1.3 On-Site Field-Level Assistance

The Contractor shall provide expert on-site technical assistance for the installation, configuration, alignment, testing, and field maintenance of sensor hardware and software.

Standard (a): For CONUS Task Orders, CFSR personnel shall achieve on-site reporting within thirty (30) calendar days of Task Order award.

Acceptable Quality Level (AQL): 100% compliant.

Standard (b): For OCONUS Task Orders, fully cleared and theater-qualified personnel shall achieve on-site reporting within sixty (60) calendar days of Task Order award.

Acceptable Quality Level (AQL): 100% compliant.

5.2.1.4 Configuration Management and Engineering Integration

The Contractor shall track and manage physical and software configurations and collaborate with engineering teams.

Standard (a): Track and manage the technical and physical configuration of installed M- TADS/PNVS and FCR systems across supported aircraft.

Acceptable Quality Level (AQL): 95% compliant.

Standard (b): Collaborate directly with Government and OEM engineering/logistics teams to resolve integration issues and evaluate emerging technical challenges.

Acceptable Quality Level (AQL): 95% compliant.

5.2.2 Training and Mentoring (HLO 2)

5.2.2.1 Maintainer and Aircrew Training

The Contractor shall provide technical reach-back capability, structured training, and over-the-shoulder technical advice to military maintenance personnel, civilian Logistics Assistance Representatives (LARs), and Electronic Logistics Assistance Representatives (E-LARs).

Standard (a): Provide Theory of Operation training to Government maintainers and aircrew using Technical Manual TM 1-1520-Longbow/Apache IETM. The Contractor shall document all training events, attendee counts, and hours delivered.

Acceptable Quality Level (AQL): 100% compliant.

Standard (b): Conduct troubleshooting and fault-isolation training using step-by-step, over-the-shoulder mentoring techniques, beginning with the system Maintenance Operation Check (MOC).

Acceptable Quality Level (AQL): 100% compliant.

5.2.3 Deliverables & Technical Reporting (HLO 3)

5.2.3.1 CDRL Submissions and Publications Updates

The Contractor shall prepare and submit monthly reports and recommend documentation corrections.

Standard (a): Submit the Monthly Certificate of Service (CoS) report in accordance with CDRL A001 (DI-MGMT-81238) no later than the 7th calendar day of each month following the reporting period (Deliverable A.017). The following information shall be included on Data Item Description (DID) DI-MGMT-81238, as applicable:

All assistance provided: include the date, local time, aircraft tail number, time spent, summary of fault, description of assistance provided, and summary of the corrective action, with reference to the Apache IETM accuracy.

Field Data Reports (FDRs).

All overtime utilized (broken out by site, technician, hours, and AOG authorization).

All instances where premature hardware replacements were avoided due to IETM inaccuracies: include in “Prevented Premature Removals” section of the CoS.

Documentation shall include nomenclature, NSN, P/N, date, location, unit, aircraft tail number, and a detailed summary of the occurrence, to include follow-up action. All Prevented Premature Removals resulting from a Depot level task performed by USG personnel with guidance from the Contractor shall be approved by an U.S. Army Combat Capabilities Development Command Aviation & Missile Center (AvMC) engineer via Maintenance Engineering Call (MEC) prior to the task being performed and shall be documented on the CoS report with a copy of the MEC attached IAW DI-MGMT-81238 (A001).

Cost avoidance summaries calculated from prevented premature removals and depot diversions.

All DA Form 2028 submittals (errors in DoD Publications).

All System Specific & Maintenance training – include date, local time, type of training, classification number of personnel trained, and time spent.

Premature Removals of TADS/PNVS and/or FCR components not accounted for in a Maintenance Engineering Call (MEC).

Acceptable Quality Level (AQL): Zero unexcused late submissions.

Standard (b): Prepare and submit DA Form 2028 (Recommended Changes to Publications and Blank Forms) for all technical data errors identified in Government technical manuals via the AMCOM 2028 portal and log submissions in the monthly CoS.

Acceptable Quality Level (AQL): 100% compliant.

5.2.4 OCONUS Deployment Protocols (HLO 4)

5.2.4.1 SPOT Database and Theater Clearance

The Contractor shall manage deployment authorizations and insurance verification for OCONUS Task Orders.

Standard (a): Enter all deploying personnel into the Synchronized Predeployment and Operational Tracker (SPOT) database to generate valid Government-signed Letters of

Authorization (LOAs) prior to deployment, and obtain required theater/country clearances via APACS.

Acceptable Quality Level (AQL): 100% compliant.

5.3 Service Contract Reporting

5.3.1 System for Award Management (SAM) Service Contract Report (SCR)

The Contractor shall report ALL Contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Department of the Army via a secure data collection site at www.sam.gov.

Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year. If the contract period of performance ends prior to September 30, the Contractor has thirty (30) calendar days from the end date of the contract to complete the SAM SCR requirement (Deliverable A.018).

Standard: All information provided by the Contractor shall be accurate, complete, and submitted no later than the suspense dates.

Acceptable Quality Level (AQL): 100% Compliant.

PART 6: APPLICABLE PUBLICATIONS

The following publications, manuals, regulations, and guides are referenced in this PWS and apply to contract execution in their current editions:

Department of Defense Contract Security Classification Specification (DD Form 254 / Attachment 0003)

AH-64 Apache Attack Helicopter Security Classification Guide (SCG) dated 27 July

Technical Manual TM 1-1520-Longbow/Apache IETM (Interactive Electronic Technical Manual)

Monthly Certificate of Service (CoS) Report (CDRL A001 / DI-MGMT-81238)

DA Form 2028 (Recommended Changes to Publications and Blank Forms) via AMCOM portal (https://amcom2028.redstone.army.mil)

NSA/CSA Manual 3-16, AR 380-40, and CNSSI 4001 (Communications Security /

COMSEC)

DoDI 5200.48 (Controlled Unclassified Information / CUI)

DoDI 8582.01 (Security of Non-DoD Information Systems - FedRAMP Moderate baseline) http://www.sam.gov/ https://amcom2028.redstone.army.mil/

DFARS 252.225-7040 (Contractor Personnel Supporting U.S. Armed Forces Deployed Outside the United States)

Joint Travel Regulations (JTR) and FAR 31.205-46 (Travel Costs)

FAR 52.228-5 and FAR 52.228-3 (Defense Base Act Workers' Compensation Insurance)

Department of Defense Security Agreement (DD Form 441)

National Industrial Security Program Operating Manual (NISPOM - 32 CFR Part 117)

U.S. Army Corps of Engineers Safety and Health Requirements Manual (EM 385-1-1)

Information Assurance Training Certification and Workforce Management Directive (DoDD 8570.01 / DoD 8570.01-M / AR 25-2)

Army Physical Security Program (AR 190-13)

PART 7: ATTACHMENT AND TECHNICAL EXHIBIT LISTING

Technical Exhibit A: Performance Requirements Summary (PRS)

Technical Exhibit B: Deliverables Schedule

Attachment 1: Estimated Workload Data

Attachment 2: Historical Workload Data

Attachment 3: Government Furnished…